[Q] SGS4 WiFi/Bluetooth Death, ZERO working solutions, willing to pay. - Android Q&A, Help & Troubleshooting

Hi everyone, I'll try to keep this as concise and clear as possible. Thanks in advanced for reading this.
Phone: SGS4
Running: Android 4.3
Carrier: Bell Canada
Rooted: No
Rom: Stock TouchWiz.
Problem: The phone will not turn on WiFi or Bluetooth. If you attempt to switch either on, it remains a dim green for a few seconds and then turns back off shortly after.
Solutions tried:
(a) Battery pull.
- Unsuccessful. (At first, if battery pulled during Samsung logo animation after restarting from ON state, both WiFi/Bluetooth would turn on again, sometimes for minutes, sometimes hours. Eventually, this stopped working. It would only work on a restart pulling the battery during the animation, never at any other time)
(b) Update to latest firmware through Samsung Kies.
- Unsuccessful.
(c) Boot into safe mode to see if any applications were the cause.
- Unsuccessful.
(d) Wipe device clean and start fresh.
- Unsuccessful.
(e) Change WiFi power saving state to off through *#0011# menu.
- Unsuccessful.
I have not tried loading other roms or kernels.
A quick google search shows that many people have the same problem, I have yet to find a working solution. If anyone here can point me in the right direction, I'm willing to pay at this point. I cannot return it to Samsung as there is a crack on the screen which has voided the warranty. I could fix the screen and try sending it in but I'm hoping for a software solution.
I feel as if it is not a hardware issue as the battery pulls worked initially.
Any input would be greatly appreciated. Once again, I'm willing to pay for a working solution, the number is up to you as long as it is reasonable.

Related

[Q] S2 Software(?) Issue Help

Hey guys,
I've been reading the forums for the past few weeks and have been enjoying the discussions here, yet not having too much to add (constructively). Apologies if there is a thread on this already. I have done a couple of quick searches but nothing came up that seemed to fit the bill.
I got in this evening and took my S2 out of my pocket to find something wrong with it. I'll explain below. First of all software details:
Baseband Version:
I9100XXKI4 (up to date as far as Kies is concerned - stock ROM)
Apologies in advance if I'm missing any important information (I'm trying to sift through and try pick what I think are the relevant points).
Issue:
I felt my phone vibrate twice and took it out of my pocket (expecting a text). Instead I found the "Desk Clock" part of the stock "Clock" app flashing on and off the screen. When I tried to close it I came to the lock screen, unlocked it and then the desk clock opened again. It reloaded every time I attempted to close it. I tried to end it using the task manager but it didn't show up on the active applications list. I restarted the phone.
When I restarted it didn't seem to load properly with app icons all over the screen and the home screen numbers in the middle of the screen. I have a screenshot which I'll try to upload later. I restarted again.
This solved the arrangement issue but didn't stop the desk clock popping up. I also became aware of another problem. The battery was showing 12% (down from ~35% it was showing before - when checking battery usage). I plugged it into my laptop via the USB lead I have (which I had used earlier in the day to charge it). It didn't recognise immediately that it was charging. I swapped to AC, it started charging.
It then started showing "driving mode activated" and asked me whether I wanted to complete the task with UlysseSpeedometer or Voice Talk. I didn't press anything. When I pressed back it then asked me again a few seconds later. I restarted the phone again.
This time it showed 37% battery! I switched to the USB charger to try to back the phone up. It had trouble connecting but did eventually. I left it perfectly still as it tried to back up but failed twice partway through doing so.
Recent changes:
Only real changes are installing Super Compass today, which when (re)reading reviews didn't seem suspicious. I have uninstalled just in case.
Additional information:
I updated to 2.3.5 through Kies about a month ago (the first time it was available for me after checking for updates every few weeks - I have friends with the same phone on 2.3.4 and 2.3.3). Since then the countdown timer on the clock app sometimes shows the preprogrammed 1 minute countdown even when I have a timer running. The timer alarm still goes off at about the right time (haven't tested it properly) though.
In addition to this I have customised the apps that stay at the bottom (can't think of the terminology at this time of night) by swapping the Phone for GMail. Every time I restart the phone the GMail app is removed but the Phone app doesn't replace it. On a similar note I keep getting asked to choose my default PDF reader after ticking the box to select it multiple times.
My thoughts:
It appears to be a software issue to me. It's late now but tomorrow I plan to attempt to back up again (perhaps just by copying all the files on the phone using Windows Explorer if need be) and attempting to reinstall the firmware through Kies. If that doesn't work I'll do a factory reboot. After that I'll contact my carrier (O2 UK) to get some support.
Question:
I was wondering whether anyone has any insight, has experienced similar problems, or has any other advice regarding this?
Thanks in advance for any help you can offer
Regards
T
It sounds like it might actually be a hardware fault - basically what's happening is that something on the phone (whether hardware or software related) is triggering it to think it's being connected to a dock. The desk clock is what pops up as soon as you put the phone in a Samsung desktop dock and car mode similarly pops up when you use the vehicle dock, so there may be something funny going on with your phone's connecter that leads it to think these events are happening. (The weirdly arranged home screens tie in to this, as they can be a slightly buggy result of unplugging the phone from the one of the docks while in landscape mode - the launcher tries to load the home screens in landscape and just makes a mess.)
As a bit of a bodge-job fix you can install an app from the market called 'NoDock' if you're rooted, as this stops the phone ever being triggered in to dock mode, but to be honest id say your best bet is to speak to O2 or a Samsung service centre about getting it fixed or replaced!
Anyway, I hope this helps and you manage to get it sorted - I don't know what I'd do without my Galaxy S2!
Sent from my GT-I9100 using xda premium
Hello, quite a late night here as well but I'll try to give you my insight (and then slam myself to the bed )
It seems that the widget in your device went corrupt and perhaps then some more... I recommend backing up your data and then doing a factory reset and eventually re-flashing thru kies (come to think of it, i don't really know if KIES supports full-wipe reflash ). Also, for customizing the quicklaunch bar, use GO Launcher EX (free from the market) - its customizability far surpasses that one of the TouchWiz
If a factory reset doesn't help, you can help yourself by reflashing the original firmware by yourself via ODIN (but be sure to read tutorials and know your firmware first!), you'll find all the needed information here
Hope you get your problem resolved
TUnit said:
Hey guys,
I've been reading the forums for the past few weeks and have been enjoying the discussions here, yet not having too much to add (constructively). Apologies if there is a thread on this already. I have done a couple of quick searches but nothing came up that seemed to fit the bill.
ITS a question = Q&A so well done that man for posting in the right section .
I got in this evening and took my S2 out of my pocket to find something wrong with it. I'll explain below. First of all software details:
Baseband Version:
I9100XXKI4 (up to date as far as Kies is concerned - stock ROM)
Thats the modem not the firmware .
Issue:
When I restarted it didn't seem to load properly with app icons all over the screen and the home screen numbers in the middle of the screen. I have a screenshot which I'll try to upload later. I restarted again.
My thoughts:
It appears to be a software issue to me. It's late now but tomorrow I plan to attempt to back up again (perhaps just by copying all the files on the phone using Windows Explorer if need be) and attempting to reinstall the firmware through Kies. If that doesn't work I'll do a factory reboot. After that I'll contact my carrier (O2 UK) to get some support.
Rule one is backup data and factory reset the phone then test .
Follow that with a Kies upgrade if available .
jje
Click to expand...
Click to collapse

[Q] Galaxy S3 lockscreen hang and also unresponsive blackscreen

Hey guys,
I know there has been a couple of posts like this that I have found through searching but none have actually found a solution, so instead of resurrecting a old thread I thought I would start a new one.
Basically I am having some issues with my new pebble blue (yey) S3 . I have found that sometimes when the phone is sleeping when I press the power button to bring it out of sleep the lock screen begins to hang. This is followed by a number of different things, the screen either glitches for a bit and then begins to work or it stays locked and needs a battery pull. As well as this I've found that randomly either when charging or not and the phone is sleeping it simply becomes unresponsive, staying on a black screen and needing a battery pull to fix (this has only occured a few times, the hanging lock screen occurs quite often).
I have done some searching and found little in the way of a solution or what the problem is, however I have found that when the lock screen hangs -if it begins to work again after glitching out the 'WIFI connected to ****' appears at the bottom of the screen. Anyway if anyone has any ideas or also recieves this problem I would really appreciate some help as it's driving me crazy and I'm unsure if it is a common S3 bug or a faulty handset, in which case I have limited time to RMA.
Cheers in advance
Hmm, sounds like a faulty phone to me. Try taking it back to get it exchanged for onother one. S3 was built to fly not crawl.
You'll want to go through a process of elimination to figure out when might be causing it.
Something you can try and test with (one at a time)
-turn on airplane mode
-turn off live wallpaper
-shut down all running tasks
-change your lock screen security method
-limit the number of widgets running on all the screens
-reduce the number of active screens
Probably other things you can try to pull out of the equation, but thats a good start
After looking up dial-a-phones returns policy it would seem that I have 28 days to return if the handset is faulty, so this atleast gives me some breathing room to try out any suggestions for fixes. I will begin to eliminate each of the suggested items above however as the lock screen problem is intermittent it make take a day so actually see if it has had an effect, which is annoying at the least.
On another note a numberupted of people are stating high battery life on their devices however mine doesn't seem to be as good and I do have power saving on as well as nfc etc. turned off. This makes me believe my handset could have a fault, but tbf I haven't allowed for a discharge to 5% and the recharging to 100% which I heare allows for optimisation of the battery.
EDIT**** I have changed the lock screen previously and found it had no effect on the problem and I do not have a live wallpaper in use.
Phone Freezing after reboot and auto wifi signal found on.
Same here, been happening the last few days after I installed Avast. Also, turning off and on the auto on wifi seemed to replicate the problem.
The phone will boot to the lock screen and freeze a bit, and sometimes the news ticker freezes, and then after unlocked, I try to turn off wifi signal has been found on the notification dropdown and then tries to auto connect to wifi, the phone will freeze up if I dont turn it off in time.
Once the auto wifi connect is off and reboots, then the phone will keep glitching up until it catches up processing alot of processes it was trying to do for about 1/2 hr. Also, if phone freezes up for too long, like after trying too many time of unlocking the screen while freezing up, the phone gets stuck at the lock screen and the phone almost overheated, in an area right below the battery. I had to pull the battery out to cool it off.
It seems to be a glitch in the auto wifi, especially if alot of resources are being used. Once Avast was on my phone about 1.5GB RAM is being used sometimes and since has really slowed the phone down. Going uninstall alot of apps.
JCrinage said:
Hey guys,
I know there has been a couple of posts like this that I have found through searching but none have actually found a solution, so instead of resurrecting a old thread I thought I would start a new one.
Basically I am having some issues with my new pebble blue (yey) S3 . I have found that sometimes when the phone is sleeping when I press the power button to bring it out of sleep the lock screen begins to hang. This is followed by a number of different things, the screen either glitches for a bit and then begins to work or it stays locked and needs a battery pull. As well as this I've found that randomly either when charging or not and the phone is sleeping it simply becomes unresponsive, staying on a black screen and needing a battery pull to fix (this has only occured a few times, the hanging lock screen occurs quite often).
I have done some searching and found little in the way of a solution or what the problem is, however I have found that when the lock screen hangs -if it begins to work again after glitching out the 'WIFI connected to ****' appears at the bottom of the screen. Anyway if anyone has any ideas or also recieves this problem I would really appreciate some help as it's driving me crazy and I'm unsure if it is a common S3 bug or a faulty handset, in which case I have limited time to RMA.
Cheers in advance
Click to expand...
Click to collapse
Same problem.
No problem if Wifi is switched off prior to sleep.
No problem if Wifi connection is still available.
Problem to lockscreen if Wifi connection is broken (move away from connected router).
Any suggestion?
sassorock said:
Same problem.
No problem if Wifi is switched off prior to sleep.
No problem if Wifi connection is still available.
Problem to lockscreen if Wifi connection is broken (move away from connected router).
Any suggestion?
Click to expand...
Click to collapse
Exactly the same here. Driving me crazy. I did root the phone using the Samsung Galaxy S3 Toolkit. I don't know if the problem also exists on non rooted devices.
S3 black screen after unlocking
Has there anyone experience S3's screen went on black? I have pebble blue S3 - GT-I9300. Cases when unlocking, answering an incoming call or attempting to turn off an
alarm? Mine happens when after unlocking the screen then it goes black and screen becomes unresponsive. It happens intermittently and even after 3 times of
reprogramming. I am now going to have it replaced. I am having a lot of troubles -- it exits on its own when im reading or composing an SMS; files were deleted after
restarting the unit, and an app opens up even not touching the scree. This is expensive and I am paying a lot just to experience this king of inconvenience.
DavidNieuwpoort said:
Exactly the same here. Driving me crazy. I did root the phone using the Samsung Galaxy S3 Toolkit. I don't know if the problem also exists on non rooted devices.
Click to expand...
Click to collapse
I also rooted my S3 a few days ago (with the S3 toolkit), and have had lots of problems with unresponsive lockscreens (I use PIN, because of exchange connection). It takes a few seconds or maybe up to as long a minute before I'm able to punch in the PIN-numbers. Before this the screen lights up but does not respond to input.
But the WiFi-connection issue might be what is the triggering factor, because after a boot it wotks just fine for several hours, if I'm not moving out of my current WiFi zone. First I thought it was either Secure Settings or Tasker that made my device lock up in this matter, but now as they are both uninstalled, the problem still occurs.
Are you running some kind of custom rom, or just the latest stock ROM, but rooted?
Flodas said:
I also rooted my S3 a few days ago (with the S3 toolkit), and have had lots of problems with unresponsive lockscreens (I use PIN, because of exchange connection). It takes a few seconds or maybe up to as long a minute before I'm able to punch in the PIN-numbers. Before this the screen lights up but does not respond to input.
But the WiFi-connection issue might be what is the triggering factor, because after a boot it wotks just fine for several hours, if I'm not moving out of my current WiFi zone. First I thought it was either Secure Settings or Tasker that made my device lock up in this matter, but now as they are both uninstalled, the problem still occurs.
Are you running some kind of custom rom, or just the latest stock ROM, but rooted?
Click to expand...
Click to collapse
Just the latest stock ROM but rooted. I've found out that turning off the wifi power safe mode fixes the problem for me. To do this:
- In the dailer enter *#0011#
- Press the menu key
- Select wifi
- Press the on/off button.
The wifi power safe mode will however be turned on during boot. So rebooting will set it back on.
*#0011# seems does the trick. But is annoying had to do this every time after power off (change battery, change Sim, flying).... Anyway to keep the setting?
I am also on stock Rom and rooted. Interested to know any non-rooted phone got this problem?
BTW. I found a quick (at least quicker than pull the battery) way to get out of the forzen lock screen (sometimes forgot to do the 0011 trick): press the power button (screen will Dim instead of OFF), then hold the home button for few seconds, as soon as you see the "menu" and "back" button lit up, the lock is un-freeze...
A permanent solution is appreciated for such an advance phone....
sassorock said:
*#0011# seems does the trick. But is annoying had to do this every time after power off (change battery, change Sim, flying).... Anyway to keep the setting?
Click to expand...
Click to collapse
Not that I know of.
Problem solved. For me anyway. Hope works for all of you having the same trouble.
My trouble begin with recent upgrade to LH3. My S3 was rooted by S3 toolkit v2.0. CWM installed was v4 something.
I un-rooted the phone. Uninstalled S3 toolkit v2.0. Re-installed the S3 Toolkit v5.0. Rooted the phone again (CWM become v6....).
I do not know it was CWM version caused the trouble or not. But my S3 is ok now.
I got it on my non-rooted phone, any additional solutions/suggestions? or service?
I found solution for problem . And my phone is working well. I downloaded rom file android 4.1.2 and flash my phone
JB 4.1.1 caused these WiFi issues on my phone
Jodatnia said:
I found solution for problem . And my phone is working well. I downloaded rom file android 4.1.2 and flash my phone
Click to expand...
Click to collapse
Exact opposite for me...never had the problem then since loading stock JB 4.1.1 with root I get lockups or freezes whenever WiFi is turned off or I leave my router's range. As soon as I disconnect from WiFi the whole phone freezes.
The *#0010# also locks up the phone when I turn off the WiFi power saving feature.
None of this happened before JB...and I replaced my phone with week via warranty due to this and the new phone does the exact same thing as soon as I upgraded to JB with root.
Any ideas?
Black screen / random reboot solution
Hi All,
I've had the black screen / random reboot issue for a few days. The only way to restore functionality on black screen lockup was to remove the battery.
I tried changing to Chrome browser and stopping the stock browser as suggested in some threads but it kept crashing.
I searched everywhere and most threads suggest a dodgy motherboard.
For me the issue was related to either a single PDF download via the stock browser or the fact I had quite alot of saved PDF files on my phone (S3 Stock firmware I9300XXELLA)
After deleting all the files listed in Internet downloads (look for Downloads with a green arrow Icon in apps) my trusty S3 has returned to normal. No black screen lockups, no hanging, runs like a dream!
I appreciate this may not solve everyones black sceeen issues but I haven't found any other thread with this solution. Hope it works for you.
Thanks,
Giz.
giz_zard said:
Hi All,
I've had the black screen / random reboot issue for a few days. The only way to restore functionality on black screen lockup was to remove the battery.
I tried changing to Chrome browser and stopping the stock browser as suggested in some threads but it kept crashing.
I searched everywhere and most threads suggest a dodgy motherboard.
For me the issue was related to either a single PDF download via the stock browser or the fact I had quite alot of saved PDF files on my phone (S3 Stock firmware I9300XXELLA)
After deleting all the files listed in Internet downloads (look for Downloads with a green arrow Icon in apps) my trusty S3 has returned to normal. No black screen lockups, no hanging, runs like a dream!
I appreciate this may not solve everyones black sceeen issues but I haven't found any other thread with this solution. Hope it works for you.
Thanks,
Giz.
Click to expand...
Click to collapse
Thanks for the tip...
Was this happening on JB for you? You mention stock firmware (not familiar with I9300)...so I am guessing it was ICS.
For me the issues are with JB and I had no files at all in the Downloads folder after a certain point when I wiped / formatted the SDCard...so I do not think my lockups were related to PDFs. But I did (and still do) have a ton of music and a lot of movies on the External MicroSD Card....and quite a few custom notification and ringtone MP3s on the Internal SDCard. Next time I load JB I will run it a few days with none of this media loaded....
Jodatnia said:
I found solution for problem . And my phone is working well. I downloaded rom file android 4.1.2 and flash my phone
Click to expand...
Click to collapse
For me this also worked. Resolved everything. (on i9300 int)
Boomer6345 said:
Thanks for the tip...
Was this happening on JB for you? You mention stock firmware (not familiar with I9300)...so I am guessing it was ICS.
For me the issues are with JB and I had no files at all in the Downloads folder after a certain point when I wiped / formatted the SDCard...so I do not think my lockups were related to PDFs. But I did (and still do) have a ton of music and a lot of movies on the External MicroSD Card....and quite a few custom notification and ringtone MP3s on the Internal SDCard. Next time I load JB I will run it a few days with none of this media loaded....
Click to expand...
Click to collapse
This is on JB 4.1.2, Phone had been updated to 4.1.2 for about a month. The issues started after a pdf download. Once all pdf's were deleted the handset works perfectly.
Giz

s3 screen not responding when wifi on

Hi guys,
I have tried to search for a solution but couldnt find anyone having the same issue....so here goes
I am using a stock Vodafone AU rom 4.0.4 which is rooted......rooted used to remove drop box, navigaton (or something like that) and other bloatware.
However, after rooting - when Wifi is turned on but not connected to any network i seem to have screen issues. No response at all - when i press power button it doesnt turn off just dims, i press it again and screen lights up but yet no response. When i turned wifi off - this issue doesnt seem to happen. Also when i turn it on and connnect to my home network - no issue. Only seems to happen when after rooting + when wifi on and not connected to network.
Has anyone encountered this issue? Any help suggestions would be appreciated.
PS. I have restored factory settings, reinstalled firmware via odin and gone thru all settings on the phone. But under the above mentioned conditions - this issue happens. Seemed with out rooting - phone had no issues for last 5 days.

[Q] Stock Android 4.3 - WiFi will not turn on problem

Hey folks, Merry Xmas and all that jazz,
I've a problem with my stock Galaxy S4 in that since a firmware update (4.2.2.2 to 4.3) I cannot for the life of me get the WiFi to turn on.
I've been reading a lot of forums, and it seems many have this issue, yet I can't seem to locate any solid answers. In fact it leaves me with many more questions.
I've been having this problem for almost a week even though the update occurred quite sometime before that. I've tried puling the battery but it didn't have any effect. Tried putting the phone into Recovery Mode, sadly I can't even get that to work (Vol. up, Home and Power together). All that happens is the tiny tiny blue text of "Recovery Mode" appears, vanishes upon button release, then the phone proceeds to boot normally. No recovery mode at all. Eventually I decided to to a Factory Reset in the vain hope it would reslove the problem. Answer: No. All I've succeeded in doing is losing all my data (yes it was backed up but to restore the backup I need to have WiFi turned on!)
Anyone out there know of a solution to this problem?
Just to mention, this is a stock Galaxy S4, non-rooted, on the Vodafone network in the UK.
Help?
Frustrations abound, any help will be greatly appreciated.
Cheers,
Nicowab.
N.B After downloading Kies3 I've been able to update with latest firmware.....and I can now turn on my WiFi!! WOOP!! About bloody time too!
N.B.2 Scrub that last comment. After being able to turn Wifi on and scan for signal, it allowed me to enter the password for my home WiFi then I restarted the device only to find that again the Wifi option on the phone will not turn on. Very very frustrating. Anyone got any ideas?
i have same problem on note 3 n9005

[Q] Phone Shuts down automatically

Got my Zu a few weeks back. When in stock, this problem occurred randomly and extremely infrequently. Now, the phone is unlocked and rooted and currently in 757 (4.4.2). Now the frequency of the problem has increased many fold. Whats the problem? ... The device just switches off without any notification or alert!! Even when fully charged. I need to switch it back on (with the power button) when I realize it has switched off.
This switch off randomly happens at-least 3-4 times a day. I used the "catlog" app to see if any errors or failures are logged (which may cause the shutdown), but the log entries are so many and so many are generated that they just fly past for me to figure out anything. Is there any specific error that I may have to search for? Any ideas on how to approach the problem and maybe solve it? If it turns out to be a h/w issue, I can send it for service. But I need to ensure that it’s a h/w issue Any help will be greatly appreciated. Thanks!

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