Samsung just refused to fix a broken headset jack on a 2 month old phone obviously still under warranty because the phone is rooted. I am an android developer working for well known company in the industry. And this is a well known problem with headset jack on those phones. Really disappointed with Samsung. Had no such problem with LG devices. The problem clearly has nothing to do with software. They are just looking for a convenient way to avoid their warranty obligation on repair of a common issue resulting from their design flaw.
*01/31/2014//19:03:15//0001773863//Telephone//ASC*
1/31/2014 6:02 PM-Karina Dominguez: The unit is shipped.
*01/31/2014//15:52:28//0001773863//Telephone//ASC*
DEVICE ROOTED
*01/31/2014//15:52:28//0001773863//Telephone//ASC*
1/31/2014 2:51 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*01/31/2014//10:48:49//0001773863//Telephone//ASC*
1/31/2014 9:48 AM-Eliud Gonzalez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
if using warranty make sure you un-root if you can.
Really all you had to do is take it to sprint
Sent from my SM-N900P using Xparent BlueTapatalk 2
I've never heard of the headphone jack being a problem on this phone.Not sure why you wouldn't have unrooted to begin with being a knowledgeable person.
Did you ever have any luck taking it to Sprint?
This looks like an incredibly lousy experience, irrespective of what the man may or may not have otherwise done.
I'd say that if you ever have the choice between having the phone repaired at a place that knows what they are doing, and can do it on site (I am unclear if Sprint technicians can do a headphone jack replacement on site) and sending it off, choose the former and not the latter.
I cannot imagine being without my phone and mailing it off for repair.
This is perhaps why some opt for the reatiler's (ie, not Sprint) add-on warranty, as they supposedly swap it out for a new device, no questions asked.
Sent from my SM-N900P using Xparent BlueTapatalk 2
This is why I buy all of my phones at Best Buy. I buy their insurance and they have fixed every issue I have had with mine(including my Note 2 that had a faulty headphone jack) and my now teenage children's phones. I've rooted nearly every device that I've bought from them. I get the Amazon price match out the door and a no deductible, no questions asked repair policy. And they provide you with a loaner device while they cross ship a refurb, or if your phone still functions, you hang on to it until the refurb shows up. Win/Win.
PsycloneTW said:
This is why I buy all of my phones at Best Buy. I buy their insurance and they have fixed every issue I have had with mine(including my Note 2 that had a faulty headphone jack) and my now teenage children's phones. I've rooted nearly every device that I've bought from them. I get the Amazon price match out the door and a no deductible, no questions asked repair policy. And they provide you with a loaner device while they cross ship a refurb, or if your phone still functions, you hang on to it until the refurb shows up. Win/Win.
Click to expand...
Click to collapse
I to am a Best Buy insurance user. However, they do in fact have a deductible as of 09/01/2013. They have the discretion to charge a $100 deductible. If the phone has physical damage like a cracked screen you will be charged a deductible.
lazerus06 said:
I to am a Best Buy insurance user. However, they do in fact have a deductible as of 09/01/2013. They have the discretion to charge a $100 deductible. If the phone has physical damage like a cracked screen you will be charged a deductible.
Click to expand...
Click to collapse
That is news to me. I wonder if this applies to newly covered devices only. I have 3 devices covered, two of which have been under coverage for some time and my new Note 3. Not once have I been informed about a deductible or change in their protection plans. You'd think if the terms of the contract had changed that I would have been notified and I haven't. I might have to look into an alternative now.
Thanks for the heads up.
PsycloneTW said:
That is news to me. I wonder if this applies to newly covered devices only. I have 3 devices covered, two of which have been under coverage for some time and my new Note 3. Not once have I been informed about a deductible or change in their protection plans. You'd think if the terms of the contract had changed that I would have been notified and I haven't. I might have to look into an alternative now.
Thanks for the heads up.
Click to expand...
Click to collapse
They didnt tell me either when I purchased my Note 3 back in October. The only way I found out is through a co worker who dropped their iPhone and had the Best Buy insurance in November. They took it in and she had to pay a deductible b/c it had physical damage. I went on their website and sure enough they had changed it in September. My understanding is that if you purchased the insurance prior to September, you wouldn't have to pay the deductible, only for phones/insurance purchased after September.
lazerus06 said:
They didnt tell me either when I purchased my Note 3 back in October. The only way I found out is through a co worker who dropped their iPhone and had the Best Buy insurance in November. They took it in and she had to pay a deductible b/c it had physical damage. I went on their website and sure enough they had changed it in September. My understanding is that if you purchased the insurance prior to September, you wouldn't have to pay the deductible, only for phones/insurance purchased after September.
Click to expand...
Click to collapse
Could you do me a favor, and let me know if they call it insurance or protection?
Real insurance doesn't work like that.
Sent from my SM-N900P using Xparent BlueTapatalk 2
1. Why not go to a Sprint Store?
2. I've never heard of a headphone jack issue.
3. WHY you sent the device rooted?
Root = voided warranty
Sent from my Nexus 7 using xda app-developers app
Root(a software change) shouldn't void the warranty if there is a hardware issue.
Omar04 said:
1. Why not go to a Sprint Store?
2. I've never heard of a headphone jack issue.
3. WHY you sent the device rooted?
Click to expand...
Click to collapse
If you don't have tep, Sprint will not fix it. I could be wrong....
If you don't have tep and Sprint refuses to fix it, Sprint will tell you the only way to fix it is if you are in Samsungs warranty period and to send it to Samsung.
Next time you have to take it to sprint. If I am not mistaken they don't deny you repairs even if you have a rooted phone. I took my galaxy note 3 which had a broken LCD and was rooted and didn't have any problem.
Related
I've been having problem with my mic on my Vibrant, so i called Tmobile to see if they would do anything about sending me a replacement Vibrant, I have a 2 year protection that I am paying $7/month. They told me that Vibrant isn't available anymore, neither is SGS 4G and my ONLY 3 options of replacement would be some crappy blackberry, Defy or Cliq 2.... I told the guy those are all down grades from what I have and that I didn't want any of those and he agreed with me...
Basically I got no where, spoke to the manager that told me the same thing, then I spoke with loyalty department (been with T-mobile for like 7 years) and the best they could offer was was $20 off HTC Amaze...
Anyone else think this is ridiculous and/or have any suggestions on what I should do? I don't think it makes sense that they should downgrade me... if anything if they don't have anything as good, then give me something better.
If anyone else ran into this please let me know what you guys did to get a replacement?
I would either call them back and try to get a galaxy s2 or call samsung directly and use their warranty. The tmobile version of the s2 is called the hercules I believe and samsungs direct warranty only lasts a year
Wow that sux
Sent from my T959 using xda premium
That's crap...let us know how you end up.
I also had a problem with my vibrant with the incoming calls. I called Tmobile to replace my phone with another vibrant under the warranty, instead, they gave me a Htc Sensation .
what?!
Thats ****ed up. I pay the $7 a month too and the first time it was giving me trouble they just sent me a new one and i had to return my defective unit. Thats all. If it ****s up again they better not ask me to downgrade
Try replacing mic I guess
Sent from my SGH-T959 using XDA App
That's exactly what i said! Guy told me to call Monday bc their inventory gets updated then. So I'm going to call them then, but that is still bs, i run 4 businesses, if my customer isn't happy i upgrade them or refund them, not charge them more or downgrade them... I don't understand how that even makes sense. I'm going to try calling them on Monday, but to the those of you guys that are paying for the warranty don't bother, apparently once they run out off the phone you have they might give you a Nokia flip phone if they don't have any more budget Android phones to give out.
I called Samsung but they only have the warranty for 1 year, and you have to send your phone in for 2 Weeks while they work on it. So i guess they want you to use the payphone while you wait..
Sent from my SGH-T959
Wow OP I've also been with tmo for 7years and also paying those ****s the 7 bucks a month too. I don't have any real issues with my vibrant other then well it being a vibrant, I'll be dam if they try to downgrade me to some crap ass phone call those tards back every day tell you get what you want man that sucks. Good luck ill call them and talk **** about me paying 7 bucks to get a downgraded phone tomorrow.
Sent from my SGH-T959 using xda premium
I would actually not mind having a defy, I am into a lot of extreme sports and it would be nice to have a tough smartphone. It would be nice to have a phone that I could keep in my pocket while I am commuting to school on mtb trails instead of in an otterbox in my backpack.
Does anyone know if light bleeding from behind the buttons onto the screen is a warranty issue? It has been happening ever since I got this replacement phone.
The DEFY is just slightly rugged. It's not full on military spec so a case is still recommended. The DEFY is not that bad of a phone though with excellent 3G reception. The CLIQ2 has problems, and a Blackberry.. oh lord. But you do have a Samsung Vibrant - a phone that is over a year old now. What do you expect? Most of the $7.99 is for insurance anyway not the warranty.
First thing I would do is cancel that $7 joke of an insurance policy. They tried that crap on me before with my Behold II and I called corporate and they replaced it with a Vibrant. Then I went online and cancelled $28 worth of insurance (4 phones). If you think about it, total up the insurance money you pay each year and that would be enough to cover at least two GalaxyS 2's ($84x7 years).
Just called them OP. Same story, I'm getting a call back on Wednesday to update my status regarding the Vibrant being in stock. They did however offer me the glaxy S 2 for 50%...$200 for an upgrade! I'm saving that for Nexus Galaxy.
All three of these choices are downgrades. I'm definitely canceling my insurance after this.
fliparsenal said:
Just called them OP. Same story, I'm getting a call back on Wednesday to update my status regarding the Vibrant being in stock. They did however offer me the glaxy S 2 for 50%...$200 for an upgrade! I'm saving that for Nexus Galaxy.
All three of these choices are downgrades. I'm definitely canceling my insurance after this.
Click to expand...
Click to collapse
That's what I am going for, I'll just try to get them do give me 1/2 off the price of upgrade on Amaze or SGS 2, Ill just sell it and pick up a Nexus. Either they do that or give me something that isn't a downgrade! I'll settle for Sensation.
heygrl said:
The DEFY is just slightly rugged. It's not full on military spec so a case is still recommended. The DEFY is not that bad of a phone though with excellent 3G reception. The CLIQ2 has problems, and a Blackberry.. oh lord. But you do have a Samsung Vibrant - a phone that is over a year old now. What do you expect? Most of the $7.99 is for insurance anyway not the warranty.
Click to expand...
Click to collapse
Well be it 1 year or older this makes no difference, when I got the warranty it was in case I needed to replace my phone it was going to be covered for 2 years with something equally as good, if they would have told me they would instead give me a flip phone I would have taken my chances... Defy is a POS, it has slow CPU, smaller screen, 2GB of memory, thinker, worse battery life... I don't think there is a single benefit to this phone except that it will work if I drop it in the toilet.
the battery life is not worse, it's much better, the CPU is not far off from the Vibrant and as far as I'm concerned stock vs stock the DEFY is a better more consistent performer. I would know, I had both. The GPS worked too. If you've never had one I can't even see how you would run off at the mouth about how much of a POS it is.
The age of the phone DOES matter. The value does not INCREASE on a phone. You can't expect to get a major upgrade just because they don't have any more of your phone. Get real. You don't pay *that* much for the extended warranty, and the warranty does not guarantee anything equal or better replacements. Read the fine print.
timafey said:
I've been having problem with my mic on my Vibrant, so i called Tmobile to see if they would do anything about sending me a replacement Vibrant, I have a 2 year protection that I am paying $7/month. They told me that Vibrant isn't available anymore, neither is SGS 4G and my ONLY 3 options of replacement would be some crappy blackberry, Defy or Cliq 2.... I told the guy those are all down grades from what I have and that I didn't want any of those and he agreed with me...
Basically I got no where, spoke to the manager that told me the same thing, then I spoke with loyalty department (been with T-mobile for like 7 years) and the best they could offer was was $20 off HTC Amaze...
Anyone else think this is ridiculous and/or have any suggestions on what I should do? I don't think it makes sense that they should downgrade me... if anything if they don't have anything as good, then give me something better.
If anyone else ran into this please let me know what you guys did to get a replacement?
Click to expand...
Click to collapse
A few things don't make sense.
I'm assuming your Vibrant is out of the 1yr manufacturers warranty, and you are reffering to the $7 a month Assurion insurance.
If you are indeed out of your 1 yr warranty then T-Mobile has no obligation to even offer you anything, not even a downgrade.
Now, if you are trying to resolve the issue by using your Asurion insurance then you shouldn't even be dealing with T-Mobile. T-mobile has no clue what Asurians current inventory is. Assurion claims are done completely seperate from T-mobile. Assurion claims can be filed at the following link:
http://www.phoneclaim.com/t-mobile
Maybe I'm missing something or not understanding. I think the above info I provided is correct but who knows maybe I'm wrong.
SamsungVibrant said:
A few things don't make sense.
I'm assuming your Vibrant is out of the 1yr manufacturers warranty, and you are reffering to the $7 a month Assurion insurance.
If you are indeed out of your 1 yr warranty then T-Mobile has no obligation to even offer you anything, not even a downgrade.
Now, if you are trying to resolve the issue by using your Asurion insurance then you shouldn't even be dealing with T-Mobile. T-mobile has no clue what Asurians current inventory is. Assurion claims are done completely seperate from T-mobile. Assurion claims can be filed at the following link:
http://www.phoneclaim.com/t-mobile
Maybe I'm missing something or not understanding. I think the above info I provided is correct but who knows maybe I'm wrong.
Click to expand...
Click to collapse
The warranty is actually split in 2 parts, one is the damage/stolen warranty that you would have to go through Assurion, the other is an extended warranty that extends the warranty an additional year past the manufacturers 1 year warranty. The idea is if your phone gets screwed up with the fault that isn't yours, Tmobile will replace it.
Here is the link with your options:
http://www.t-mobile.com/shop/addons...umHandsetProtection&tp=Svc_Sub_EqpmntProtnOvw
timafey said:
The warranty is actually split in 2 parts, one is the damage/stolen warranty that you would have to go through Assurion, the other is an extended warranty that extends the warranty an additional year past the manufacturers 1 year warranty. The idea is if your phone gets screwed up with the fault that isn't yours, Tmobile will replace it.
Here is the link with your options:
http://www.t-mobile.com/shop/addons...umHandsetProtection&tp=Svc_Sub_EqpmntProtnOvw
Click to expand...
Click to collapse
Thanks, usefil link. I didn't know you had the option to choose PHP Insurance alone for $4.79. That sounds better than the PHP bundle especially considering T-mobile isn't doing a warranty exchange with a comparable model. What do the terms and conditions say? I would read that in detail, if they have to give you a comparable model then I would fight it.
here is what the fine print says:
3. REPLACEMENT PRODUCTS.
If the identical Covered Product is no longer available, We will replace it with
a product of comparable functionality. In all cases, We will determine product
comparability including functionality at Our sole discretion. Technological
advances and product availability may result in a replacement product with a
lower selling price than the original product.
A replacement product may be either new or refurbished, at Our option. Nonoriginal manufacturer parts may be used in refurbished products.
http://www.phoneclaim.com/documents/T-Mobile/General-Program-Info.pdf
I want them to tell me how Defy and Galaxy S have the same technological functionality...? besides making phone calls I think these 2 are pretty different...
Yea i just dropped my insurrance.....
My screen is shattered and they offered me the same crap.....ill buy another vibrant off craigslist and then when my contract is up.....ill go to sprint and not waiste my money again on the shotty insurrance
So I dropped my thunderbolt the other night and cracked the screen in three places. It still functions, its just very annoying to look at. If I were to do an insurance claim anyone know the chances of getting another 32 GB MicroSD card with it? I could use one for my Xoom
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
Click to expand...
Click to collapse
Yeah I agree. I would be VERY surprised if they gave you an SDcard at all, especially a 32GB.
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
Click to expand...
Click to collapse
This.
I work for Sprint and whenever we order new phones (either insurance claim for customers or our in-store replacement) they send only the device itself and the only other thing that they will send is the battery and charger ONLY if it's an entirely different phone as well as charger. Now of course I don't work at Verizon, but all the insurance claims are the exact same so I can almost guarantee they won't send it. Doesn't hurt to try, though.
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
00dvanmeter said:
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
Click to expand...
Click to collapse
Most people just report it lost/stolen to keep the old phone (even though the esn is not longer able to activate), but what exactly are you trying to do? Get an extra 32GB SD card or just keep your same SD card? If it's the former then revert back to my first post. If it's the latter then if you are doing an insurance claim then you keep your same SD card and battery and just send the device back - also Asurion isn't going to care if it is rooted or not so there is no need to revert it back to stock. Hope that helped.
I had mine replaced a while back for the same exact reason. Finally bit the bullet on the annoyance factor...I was hoping for an extra sd card but no luck. Would have been a sweet deal though I must say. BTW asurion could probably care less, I've sent them a handful phones that were still rooted and rommed over the last couple years.
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Cygnusis-X1 said:
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Click to expand...
Click to collapse
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Grnlantern79 said:
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Actually, the original droid came with a 16gb sd card, and that's what i got on both insurance claims too.
Sent from my ADR6400L using Tapatalk
Thanks everyone for your input. Not trying to scam for another card it was just out of curiousity, Xda is awesome
Sent from my Xoom using xda premium
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Yeah because it's way better to pay $400-$500 for a new phone outright when you don't have insurance. I agree insurance is a little expensive but it is a way better option than buying a new phone outright. Most people don't have that option. It's insurance, what insurance company have you ever had that didn't charge a deductible?
Sent from my Nexus S 4G using XDA App
Edit for spelling
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Yes and no...insurance is good because it gives you an option other than the old "you're **** out of luck" that most of use face that don't have insurance and then ***** and complain about them not doing anything about it and/or not having insurance added and likewise to what przfghtr said what insurance company has there ever been that hasn't charged a deductible? The price sucks but it is definitely a lot better than paying $500+ for the phone outright.
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
bpyazel said:
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'm interested in where you found these refurbished models because the lowest price that I found when searching was $385 retail. Also is it $150 for an insurance deductible with Verizon? All I know is that there are (usually) two different tiers: One being feature phones which are $50 for a deductible and $100 for smartphones and to my knowledge that was the same across the board (I also worked at At&t before and it was the same deductible pricing). So if that's the case you would be paying a total of $192 for the entirety of your contract for insurance and then a $100 deductible (this is assuming you keep the insurance on for the duration of your contract) still would come out cheaper than purchasing a refurbished phone outright and being overnighted free (as Asurion does).
Insurance isn't for everyone; some people see the amount of value that it has, others don't - it's subjective like anything else. Also insurance is universal: you're betting it'll break, they're betting it won't.
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt? Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
Trigster said:
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
Click to expand...
Click to collapse
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
kujayhawks77 said:
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
Click to expand...
Click to collapse
thank you for the confirmation. Also can I get your bros number just in case my phone breaks?
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?
My first thought is by protection you mean not letting them touch my phone, then yes
Being serious if their protection covers accidental damage they should be to swap it out no problem. If not and you have insurance on your phone go to a VZW store.
Neither place can tell if you are rooted/unlocked etc when the phone doesn't power up.
Yeah, they should replace it no problem. You'll be without your phone for several days, but that's about the worst of it. I used their plan for a couple of years with my Galaxy Nexus. Was pretty easy to work with.
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
orfius christ said:
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?[/QUOTE
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims. Also they told me they don't care if your phone if Is rooted they will still try to fix it or replace it.
Sent from my SCH-I605 using xda app-developers app
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sean09232 said:
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims.
Sent from my SCH-I605 using xda app-developers app
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Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
adrynalyne said:
Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
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Click to collapse
No connections at all. The guy asked me do you want to have your phone repaired(2-3 weeks) or do you want a rapid exchange(5 days) I agreed to have phone repaired so I would get the same phone back. He put it in the computer and he said it told him to do rapid exchange then he tried that and it told him to replace it in Store. I had no thoughts of getting a brand new phone it just Happened that way then the 2nd time I didn't mention getting a new one the first time and the same thing happened and it was a different employee. The 3rd time just recently when I got the note 2 I didn't mention any thing about previous new replacements and they offered me another new replacement but i explained the situation with Verizon and wanting an alternate replacement than he told me they could fulfill the plan and give me the credit and that's what I did this time also different employee than 2 previous times. but I definitely don't have connections
Sent from my SCH-I605 using xda app-developers app
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
Rebel908 said:
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
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Black Tie is separate from the phone warranty. It is insurance, not a warranty.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage.
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Click to collapse
Actually, they do cover water damage.
adrynalyne said:
Black Tie is separate from the phone warranty. It is insurance, not a warranty.
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Click to collapse
I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
Rebel908 said:
I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
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Click to collapse
Hogwash on whoever told you that.
The insurance is to cover things not covered by warranty.
For instance, dropping and breaking your phone voids the warranty. Naturally, Black Tie and other insurance comes into play then. If they didn't, that would be grounds for fraud on their part and many lawsuits would ensue.
The only things you need to worry about are what they don't cover according to their TOS.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
Click to expand...
Click to collapse
Yeah they cover water damage ... its insurance. Like was stated it would open up a major can of worms if they had retarded stipulations.
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
srath16 said:
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
Click to expand...
Click to collapse
Thanks for clearng that up much appreciated
Sent from my SCH-I605 using xda app-developers app
Sprint store here says tomorrow the price goes up to $50...
Sent from my EVO using Tapatalk 2
refurbed evo 4g ltes??????? with or without contact????? please elaborate
I think this is a smart decision by sprint. Phones are more expensive now than 5 years ago. Reburb or not.
via eVo.
I just had my EVO 4G LTE replaced because I had some pretty annoying LCD bleed into the screen out of nowhere and the manager replaced it. Understand they have to make money but if it's truly a manufacturer's defect, you shouldn't have to shell out more money.
Just my 2cp.
zillanilla said:
refurbed evo 4g ltes??????? with or without contact????? please elaborate
Click to expand...
Click to collapse
I think he means when you take your phone in for repair and they replace it with a refurb.
kidstechno said:
I just had my EVO 4G LTE replaced because I had some pretty annoying LCD bleed into the screen out of nowhere and the manager replaced it. Understand they have to make money but if it's truly a manufacturer's defect, you shouldn't have to shell out more money.
Just my 2cp.
Click to expand...
Click to collapse
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
IAmSixNine said:
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
Click to expand...
Click to collapse
Umm... You don't usually get refurbished devices same day in Sprint stores. They order you one and it's shipped next day.
IAmSixNine said:
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
Click to expand...
Click to collapse
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
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Click to collapse
My personal experience has been same day. Took them a few hours to do testing and verify no liquid damage..
perhaps different regions have different rules.
I went to a Sprint owned store, not a 3rd party store.
I believe only corporate stores can do same day.
via eVo.
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
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Click to collapse
We do honor it. Which is why we replace the phone. If you choose to get insurance you avoid this cost. But if you choose not to then the fee applies. Phones are expensive. You can't expect them to switch out these phones for free. Sprint pays HTC to carry them. HTC has no financial burden in replacing their own devices. To say we shouldn't sell a protect we can't guarantee is ridiculous. No electronic can be guaranteed. Things happen. Nothing is perfect. Best Buy won't repair my samsung tv unless I purchase their protection plan. Same thing.
I certainly feel you should have to pay of you go to Sprint for your HTC phones malfunction and YOU made the choice not to insure it. You don't want to pay? Go to the people who made it.
Sent from my EVO using xda premium
---------- Post added at 06:22 PM ---------- Previous post was at 06:21 PM ----------
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Besides... Tires and cell phones are two completely different products....
Sent from my EVO using xda premium
^^I'm sorry, that's a big load of [email protected]
The difference is, if a tire fails, someone can die. If a phone fails, unless it self combusts, you're not likely in any danger.
So what's sprint's justification for raising the price. They still send 'em off to htc to be repaired/refurbished. Most HD manufacturers offer advanced replacement. You have to send in your bad drive within 30 days or they charge the card. Why doesn't htc/samsung/whoever offer this?
I think this is just another way of nickel and diming the customer.
If my Vizio TV fails in the first two years I take it back to Costco and they swap it out for free, the main reason why I bought it from them not best buy. Let's put another way, if your $500 fuel pump fails with in the first year we would replace it free of charge. It's called good customer service.
Sent from my EVO using xda premium
Sprint replacing a phone for free outside of the 14 day period is stupid.
What does the CARRIER have to replace your hardware when they didn't make the phone.
That makes as much sense as me calling Time Warner to replace my broken tv.
Most electronics now a days tell you to not return device to the retailer and to have the manufacturer replace it.
Blah difficult customers....:banghead:
Sent from my Genesis that does what Nintendon't
Did you buy your TV from time Warner?
Sent from my EVO using xda premium
tep ftw i aint paying squat to get my refurbs.
IAmSixNine said:
My personal experience has been same day. Took them a few hours to do testing and verify no liquid damage..
perhaps different regions have different rules.
I went to a Sprint owned store, not a 3rd party store.
Click to expand...
Click to collapse
Its same day if they have the phone in stock.
gpz1100 said:
^^I'm sorry, that's a big load of [email protected]
The difference is, if a tire fails, someone can die. If a phone fails, unless it self combusts, you're not likely in any danger.
So what's sprint's justification for raising the price. They still send 'em off to htc to be repaired/refurbished. Most HD manufacturers offer advanced replacement. You have to send in your bad drive within 30 days or they charge the card. Why doesn't htc/samsung/whoever offer this?
I think this is just another way of nickel and diming the customer.
Click to expand...
Click to collapse
As you said... "manufacturers". Sprint isn't the manufacturer. And you're expecting them to replace any issue your phone has for free? Without having their replacement protection? Smh. You guys kill me with the entitlement, customer is always a victim stuff....
Sent from my EVO using xda premium
Quis89 said:
As you said... "manufacturers". Sprint isn't the manufacturer. And you're expecting them to replace any issue your phone has for free? Without having their replacement protection? Smh. You guys kill me with the entitlement, customer is always a victim stuff....
Sent from my EVO using xda premium
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Click to collapse
I see sprint (or any wireless carrier) the same way I see a car dealer. Your car comes with a mfg warranty for some amount of time. During that time you bring it into any dealer of that mfg and they fix it free of charge. A free repair is expected. If they can't repair it, then they replace it. Again, free of charge during the warranty period.
gpz1100 said:
I see sprint (or any wireless carrier) the same way I see a car dealer. Your car comes with a mfg warranty for some amount of time. During that time you bring it into any dealer of that mfg and they fix it free of charge. A free repair is expected. If they can't repair it, then they replace it. Again, free of charge during the warranty period.
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Click to collapse
You can see them the way you want, but it still doesn't make it the standard. Difference between sprint and your local Ford dealer is that Ford has a vested interest in that dealer.
HTC has their warranty and no ties to sprint besides selling them a product, sure sprint has its repairs stores but doesn't mean htc likes it.
Sent from my EVO using xda premium
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
Since you didn't get the phone from AT&T, I doubt they will give you anything on warranty. HTC warrants the phone for one year from purchase or 15 months from manufacture. The serial number of the phone identifies the manufacture date. If you call HTC, I wouldn't tell them any information they don't ask for. Also, if you send it back to HTC, make sure it is in full stock form. No unlocked boot loader and stock Rom. Remove all evidence of tampering with the device or they will deny warranty.
Sent from my SGH-I777 using xda app-developers app
GhastlyTT said:
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
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Click to collapse
What kind of warranty did the business give you on purchasing it from them? If it's a shop worth their salt, it's at least 30 days. Can you take it up with them? If not, I would call HTC and talk to them about it. Just as dborgo states, don't mention that it was used and you should be fine. One user on here got caught up by volunteering info he shouldn't have and it cost him money for repairs. Simple Yes or No answers with a few vague responses SHOULD get you what you want.
PM packer2058. He might have a few ideas for you about deceiving, cheating, lying and/or defrauding at&t into giving you 6 replacement phones.
Sent from my HTC One using Tapatalk 2
side808 said:
PM packer2058. He might have a few ideas for you about deceiving, cheating, lying and/or defrauding at&t into giving you 6 replacement phones.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Harsh that is bro. Not cool.
mjwitt2 said:
Harsh that is bro. Not cool.
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Click to collapse
Doesn't sound too good when I put it that way huh ... Actually I would like to see what happens if he tires to claim warranty on that phone. According to packer2058 it isn't unethical to do that.
Sent from my HTC One using Tapatalk 2
I bought a One off CL and contacted att when I found a defect with the back camera. They sent me a new one with no issues. They had even asked where I purchased the phone and I told them off of a third party. I used the online chat. If you don't get the answer you want on the first call/chat just hang up and contact them right back. You will get through to a person who is helpful. Good luck
Sent from my HTC One using Tapatalk 4 Beta
The official HTC Warranty
I took a picture of the warranty card that came with my One, since HTC's website is quite obtuse and the info was impossible to find. Basically, the HTC warranty goes to the original purchaser and is not transferable to a third party. That isn't to say that they won't work something out with you, but you should also be prepared to pay for the repairs if they find out.
GhastlyTT said:
Hello xda. A few weeks ago I sold my S3 for $200 and purchased a used silver AT&T HTC one for $450 from an electronics reseller here in OKC, Cdr electronics. I'm outside of my upgrade window and really wanted the One so i figured this was the best and least expensive route. The phone was in almost mint condition. Not a single flaw except the common gap on the speaker grills. I didn't get any packaging or accessories, just the phone itself.
Now about 3 weeks later I've noticed dust and lint under the glass about half an inch in from the volume rocker and it's really starting to bug me. Obviously it's a hardware defect, but I don't have the original receipt, only mine from the reseller. Is their anything i can do? I can return it for a full refund in the next week but I'm curious if there is any warranty at all i can utilize. Would AT&T do anything for me? HTC? Anyone else in this situation? Thanks!
Sent from my HTC One
Click to expand...
Click to collapse
I would guess your best bet is to go through AT&T. They are pretty good about warranties on the devices they sell. If they show your line using a ONE it shouldn't be a problem. If asked where it was purchased just tell them it was a 3rd party wireless retailer. Worst case scenario, I'm sure HTC will fix it for you but more than likely they will charge you at least 100 bucks. At that point you mine as well return it and buy a new one directly from HTC.
Let us know!
Sent from my HTC One using xda app-developers app