Hey guys, so I've been actually having this problem for the last month where randomly my phone completely stops working (no texts or calls, outgoing or ingoing), and after some time, 1-2 days, it starts working again automatically. Last time this happened, I called sprint and they made me reactivate my phone probably 3-4 times and it didn't help. My phone would be able to make calls, sporadically, and send texts, but never receive calls or texts. This is happening again and I was wondering if someone knows what the issue could be. Being Sprint, they had no clue, and I have a feeling it might be my phone since I got a refurb replacement a couple months ago.
I'm running the 3.17 stock rooted ROM and am S-ON with all radios up to date.
007math said:
Hey guys, so I've been actually having this problem for the last month where randomly my phone completely stops working (no texts or calls, outgoing or ingoing), and after some time, 1-2 days, it starts working again automatically. Last time this happened, I called sprint and they made me reactivate my phone probably 3-4 times and it didn't help. My phone would be able to make calls, sporadically, and send texts, but never receive calls or texts. This is happening again and I was wondering if someone knows what the issue could be. Being Sprint, they had no clue, and I have a feeling it might be my phone since I got a refurb replacement a couple months ago.
I'm running the 3.17 stock rooted ROM and am S-ON with all radios up to date.
Click to expand...
Click to collapse
As sprint to check if there's a backlog of data for your device. Happened to me. They cleared out a massive load of stuff and haven't had an issue for years now.
Sent from my EVO using Tapatalk
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The past week with my touch pro I have been not receiving text or phone calls at night in my apartment. I had service, even EVDO. But people said it would just ring and go to voicemail. Then with SMS i wasn't getting them till i turned the phone on the next morning. Incidently I had the same problem with the original sprint touch recently.
Well today I removed the micro SD card and I have been recieving calls and SMS all night with no problems or any delay. Does anyone know why this would be? Or how I could fix it so I could get the phone to work properly WITH a SD card inserted.
SHould I hard reset?
THANK YOU!
Still not working after a hard rest and I tried all the fixs for Lock ups in sleep mode etc... any suggestions or related problems?
possibly a corrupt/faulty memory card. My ppc 6700 had similar issues with a bad memory card
This is a sprint problem!
I have had two phones that this has happened to me to. First I had a samsung m500. I was not receiving important calls (im on call with my job, plus I have a Wife im accountable to). On the callers end the phone would ring and go to voicemail, however on my end, i heard no ring and got the voicemail much later. text messages came through hours later, or i could force them through by making a call on my phone. this caused me to go over my limit on minutes, thus getting charged for overuse. Once i called sprint, i had asked if anyone else had similar problems that they knew of, they said they had never heard of this problem. (I guess i was a special case and as a result felt like they thought i was a liar) I was talked into buying another phone, which i did, i ended up getting a rzr v3 and things were fine for a while, and sure enough, it started happening again last week. I was frustrated and called sprint where they told me again they never heard of the problem i was having, now comes to find out that since i bought the new phone, i have to be on sprint an extra two years. Never again will i deal with SPRINT. Ill honor my contract, but thats it!
Only if sprint customer service would have improved in so many years, they have best network and worst customer service. I am subscriber for them for almost 4-5 years and get these issues very often.
Right now i'm using Touch Pro and i had tweaked my NAM setting to poll cell phone towers more often. Mine default was setup to 6 seconds, now i have it to 1 sec and looks like issue has gone.
Check or search on google on howto program your nam setting for your phone.
I recently flashed to FroydVillain 1.5.0 and the ROM_Radio_G3_Radio_HERO_63.18.55.06S_6.35.17.03 radio and I've been experiencing some strange things.
During a call (an important one so Murphy and his law were surely not going to leave well enough alone), the phone not only DROPPED the call, the phone actually rebooted.
I find that my phone will miss/not receive the signal from my carrier and I'll miss both calls and texts.
UPDATE: I just want to clarify on the missed calls. They will go straight to voicemail and then between 2 and 24 hours later I'll get a text saying I have "9 New Voicemail". This, as you can imagine, is problematic at best.
Is this a ROM Problem? (Okay the phone rebooting likely is. But the calls and Texts?) Is this a carrier thing?
Also, as an aside since I'm planning ahead: For those who have done this before, how do you go about getting rid of still functioning smartphones to upgrade to the latest and greatest? I kinda want to move on to an HTC Desire Z with Bell but I don't want to just pitch my Hero either.
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
i have the same issue as you ...
the only solution that i found is to set my phone is GSM MODE only but you will loose your 3g/h data and only use EDGE
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
Lo Rich. Miggy round?(private joke)
Was wondering, was the phone on charge when it missed the calls/texts?
it could be any number of things, really. if your sim card is not fairly new i would replace it just to be on the safe side. you might try hard resetting your phone (which will delete all your info so back it up first) and starting over.
do you have any apps that block data connections at various times? if so i would delete that app and use the phone for a few days without it to see if the issue goes away.
have you flashed a different radio? if so, try the one that matches your rom, or try the newest one you can find.
there are many possible causes, but if i were in your position i would hard reset it and not install any apps that might interfere with your connection to the network and i would make sure my sim card was fairly new. if the issue still persists you might try asking for an exchange if possible.
If upu have the phone on GSM only then incoming calls go directly to voicemail when data bursts are happening (which is often). So switch to 3g to fix.
If you're not on GSM then I have no idea, maybe no signal in that area...
Thanx
Ok theres possibly been a development with this.
But first a big thanx to all your suggestions, and my response to them.
Seems a bit pointless having such a device then crippling some of it just to get the basic phone part to work. although switching to gsm only may be a temporary solution.
Fault occurs either on charge or not.
Fault has occured whilst at home where all data connections are disabled and wi-fi exclusively used. I havent tried flashing a different radio yet, but it is still on the latest ?? ke7 ? firmware. Sim card was brand new a couple of weeks ago.
So gsm only wont help, but as above when at home i use wi-fi.
Now i spoke to my network, talk mobile a few days ago, they say it will take more than 5 days for their IT dept to contact me to try and sort this ! as i can still make calls they dont see it as a major fault ??? Looks like customer care is not important to them.
I have also spoke to the company i purchased from(wish i hadnt as customer DISatisfaction appears high on their list of prioritys)mobiles.co.uk. I was speaking to someone at their Fullfillment team yesterday about getting another handset sent out, but for some reason i couldnt finish arranging it yesterday. Then early yesterday eve one of their guys rang me back out of the blue to say he had been looking into my fault and had found something not quite right with the original connection they had set up. He was honest enough to admit it was a bit beyond his knowledge and was getting someone from the connections dept to help him. they are going to re-do my connection and for me to wait 24hrs for this to be sorted and hopefully it should be ok after that. All credit to Leeroy at mobiles.co.uk.
The only problem now is other than getting someone to ring me every 1/2hr, how do i know if its working or not ?
I guess the best i can do is leave it a while and see if i get any more complaints that people cant get hold of me.
Once again many thanx for all your suggestions, i will update this when i am confident it has or hasnt been fixed.
many thanx
have fun
rich
this happens to me perhaps every other day
i get a txt saying so and so called but left no message
my reception is fine and my phone has been sitting in one place on 3 bars
i call the person and they said they tried to call and it went straight to voicemail
the txt arrives instantly so i am putting up with just calling people back as its not very frequent
plus i have 1200 mins so i need to use them!
I have the same problem and I believe mine has something to do with the way the towers handle the switch from 3g to edge. You said you get a text message showing a missed call, I think that would be usefull to me also until we can get this fixed. Are you using google voice to get your sms, if not what?
I have the exact same problem, and it's beginning to interfere with my work. The HSDPA signal here is very weak. So I switched it to GSM only, which resolved my signal problem, but I keep missing calls. All I get is a sms saying that I missed a call. Would my problems be solved if I had full HSDPA signal the entire time? You said that calls are missed when data bursts are happening on GSM only? I almost never receive a call the first time. Only after ~3 attempts would they get a hold of me.
Any help would be very much appreciated.
I suddenly can't send or receive any text messages. I don't have a clue what caused it. Last night I installed the app wifikill and used it for a few minutes which did cause my phone to reboot and for some reason made it look for a profile update, firmware update and prl update. Everything else seems to be working, so I'm not sure what's going on. I already attempted to delete everything in my phone and restore from a nandroid backup before this happened, and the problem still persist. Any ideas of what could have caused this and how to fix it?
I don't know if it is related or not, but I've been having texting issues with the LTE as well. Sometimes they go through, sometimes they don't and I end up turning airplane mode on, then off after waiting 30 seconds.
I've also been having MAJOR delays in getting sent messages (some are coming in more than 2 hours after they were sent to me according to the time stamps on the incoming messages)
It is really driving me crazy (oh, and along with data crapping out as well with no rhyme or reason as to why and when).
fastamx79 said:
I don't know if it is related or not, but I've been having texting issues with the LTE as well. Sometimes they go through, sometimes they don't and I end up turning airplane mode on, then off after waiting 30 seconds.
I've also been having MAJOR delays in getting sent messages (some are coming in more than 2 hours after they were sent to me according to the time stamps on the incoming messages)
It is really driving me crazy (oh, and along with data crapping out as well with no rhyme or reason as to why and when).
Click to expand...
Click to collapse
+1 to this issue.
That's no really the same problem I'm having. I simply can't send or receive text messages at all. It just suddenly started happening with no warning, so I'm not sure what caused it or how to fix it. Please let me know if anyone else is having this problem. If I don't hear anything soon, I'm thinking about unrooting my phone and re-locking the bootloader and taking it to sprint to see if they can do anything with it.
NoClemency said:
That's no really the same problem I'm having. I simply can't send or receive text messages at all. It just suddenly started happening with no warning, so I'm not sure what caused it or how to fix it. Please let me know if anyone else is having this problem. If I don't hear anything soon, I'm thinking about unrooting my phone and re-locking the bootloader and taking it to sprint to see if they can do anything with it.
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Click to collapse
I would run the ruu which will put you back to stock and see if the problem remains.
njfoses said:
I would run the ruu which will put you back to stock and see if the problem remains.
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Click to collapse
Sadly I already did that, and it still wasn't able to send or receive text messages. But here is the real kicker. Soon as I made a call to one of my friends who also knows a lot about phones to ask him if he had any suggestions, all the text messages that I made that wouldn't send all sent. By simply making a phone call, the phone must of connected with the sprint towers and made it start working. Super bizarre, but it's working again. So now I'm in the process up setting everything back up. Thank you Titanium Back up.
I'm currently experiencing modified version of your problem. I can't send text messages, but I can receive them. The only messages I can send are picture messages because they are looked upon as data.
NoClemency said:
Sadly I already did that, and it still wasn't able to send or receive text messages. But here is the real kicker. Soon as I made a call to one of my friends who also knows a lot about phones to ask him if he had any suggestions, all the text messages that I made that wouldn't send all sent. By simply making a phone call, the phone must of connected with the sprint towers and made it start working. Super bizarre, but it's working again. So now I'm in the process up setting everything back up. Thank you Titanium Back up.
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Click to collapse
Are you new to Sprint? Text messaging on Sprint has done this on several different devices for the past two years (since I joined Sprint). And when I make a phone call several tend to come through.
Oddly enough this doesn't happen in Utah when I go to visit, only Puerto Rico (where I live).
Try making a phone call and updating your prl within Sprint Zone. That fixed it for me.
I tried EVERYTHING to fix my phone. I rooted, unlocked and installed 2 different ROMS. None helped. I had to update my PRL every hour, and sometimes that didn't help either. I wiped everything, unrooted and relocked, ran RUU and went to Sprint. They replaced my phone. They are not allowed to work on these phones currently, so you'll either get a new one or a reconditioned one. Because I signed up for insurance, I got a new one.
I have not had any of the same issues since getting a new one. To me, it seems the issue is the PRL. It's showing that it's been updated, but it's not updating. There's a conflict between what Sprint sees on their side and your phone. But.. I'm not a Sprint tech, so I don't know.
All I know is I have a NEW phone and the problem is FIXED. For now anyways..
shinedown87 said:
Are you new to Sprint? Text messaging on Sprint has done this on several different devices for the past two years (since I joined Sprint). And when I make a phone call several tend to come through.
Oddly enough this doesn't happen in Utah when I go to visit, only Puerto Rico (where I live).
Click to expand...
Click to collapse
Actually know, I've been with Sprint close to 20 years now. I've always had a lot of different problems with them, but I've never had this particular problem before. But I'm glad I got it figured out, and everything is working again.
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
joshua43214 said:
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
Click to expand...
Click to collapse
You could run the RUU and see if that clears up the issue. If not, then you know it is a phone or network issue.
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
Keep us posted.
Sent from my HTC One X+ using Tapatalk 2
No Incoming Calls
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
I'm having the same problem as are others. Found this fix which might help.
http://www.andromods.com/fix-troubleshoot/fixing-htc-one-x-plus-cant-receive-calls-voicemail-problem.html
I'm experiencing this problem as well. It doesn't matter who tries to call me from what, but calls only make it through about 5% of the time, which is completely unacceptable. The calls that don't make it through won't go to voicemail. Half the time it rings endlessly, the other half it will give some message saying the call cant be completed.
When I first got the phone, I didn't switch my data plan to an LTE plan right away (Best Buy didn't require me to do so, and AT&T insisted that I had to switch to their $30/mo plan so I kept my $25/mo plan for the first few weeks). During the time I did not have an LTE data plan I experienced no issues with the phone. A few weeks back I noticed that AT&T was now giving me an option for a $25/mo LTE plan, so I switched to that. That exact day is when I started not being able to receive phone calls.
Other things I've noticed since switching to the LTE data plan:
When I make calls, I often have to try 2-3 times before I can get the call to go through. Sometimes as soon as I try to make the call, the phone beeps at me. Sometimes it will hang for a good 10 seconds before it starts to ring.
Occasionally my phone will stop recognizing the SIM card, requires reboot.
Occasionally I'll lose my data connection, requires reboot.
Text messages some times take over an hour to send/receive, sometimes this is solved by a reboot, other times not.
I went to an AT&T store, they tried switching out my SIM card, but did not help me any further because I bought the phone at Best Buy. (I wanted to argue with the rep, because I had bought my Atrix from Amazon, and the same AT&T store helped me with the problems I had with that phone). The rep fed me some garbage saying that some phone numbers just don't work with HTC phones. Fed up, I left the store.