Okay so my Sprint HTC One Max will not connect to my PC - Windows 7 x64. It will however charge while connected but it never prompts that its "installing drivers" when connected. The USB notifications never appear in the notifications bar on my HTC. I've downloaded the latest HTC Sync, uninstalled, re installed, several times. I have enabled and disabled USB debugging several times. Restarted PC and phone several times. The phone is not rooted. Fastboot is not enabled on the phone. My LG G2 connects through MTP with no problems. I've tried all USB ports on my PC.
I'm not sure what else to do. Please help!
jarared said:
Okay so my Sprint HTC One Max will not connect to my PC - Windows 7 x64. It will however charge while connected but it never prompts that its "installing drivers" when connected. The USB notifications never appear in the notifications bar on my HTC. I've downloaded the latest HTC Sync, uninstalled, re installed, several times. I have enabled and disabled USB debugging several times. Restarted PC and phone several times. The phone is not rooted. Fastboot is not enabled on the phone. My LG G2 connects through MTP with no problems. I've tried all USB ports on my PC.
I'm not sure what else to do. Please help!
Click to expand...
Click to collapse
You need to install HTC Drivers for Win7 64 prior to plugging in your phone. A quick google search landed me this:
HTC Driver Installer x86 and x64 - Filename: HTCDriver 4.1.0.001.exe Size: 14.81 MB (15528968 bytes).
It shouldn't be too difficult for you to hunt this file down yourself. It is probably a good idea to make sure HTCSync is completely uninstalled from your machine. Once you've installed the driver exe, plug in your phone and wait for it to appear in device manager (I kept device manager open through the entire process). At this point you should see debugging messages on your phone.
I'm not sure what your ultimate goal is but after a handful of headaches, I was able to use the win7 64 machine that I had at my disposal to successfully run the rumrunner tool and ultimately achieve S-Off! Good Luck!
neodiver said:
You need to install HTC Drivers for Win7 64 prior to plugging in your phone. A quick google search landed me this:
HTC Driver Installer x86 and x64 - Filename: HTCDriver 4.1.0.001.exe Size: 14.81 MB (15528968 bytes).
It shouldn't be too difficult for you to hunt this file down yourself. It is probably a good idea to make sure HTCSync is completely uninstalled from your machine. Once you've installed the driver exe, plug in your phone and wait for it to appear in device manager (I kept device manager open through the entire process). At this point you should see debugging messages on your phone.
I'm not sure what your ultimate goal is but after a handful of headaches, I was able to use the win7 64 machine that I had at my disposal to successfully run the rumrunner tool and ultimately achieve S-Off! Good Luck!
Click to expand...
Click to collapse
Still no luck. I completely removed HTC Sync and anything HTC related. Installed the HTC Driver Installer 4.1.0.001.exe and connected my phone but still nothing happens.
jarared said:
Still no luck. I completely removed HTC Sync and anything HTC related. Installed the HTC Driver Installer 4.1.0.001.exe and connected my phone but still nothing happens.
Click to expand...
Click to collapse
Did the HTC drivers install correctly?
Driver or not, SOMETHING should happen when you plug your phone into your pc like new hardware notification. Is anything reflected in device manager when you're plugged in? Successful attachment you should see HTC, or HTC phone, or Android phone, or a yellow exclamation point saying no driver or driver incorrectly installed.
Most definitely a Windows issue. Windows PCs are a PITA. No driver headaches with Mac or Linux. Have another machine around you can try it out on?
neodiver said:
Did the HTC drivers install correctly?
Driver or not, SOMETHING should happen when you plug your phone into your pc like new hardware notification. Is anything reflected in device manager when you're plugged in? Successful attachment you should see HTC, or HTC phone, or Android phone, or a yellow exclamation point saying no driver or driver incorrectly installed.
Most definitely a Windows issue. Windows PCs are a PITA. No driver headaches with Mac or Linux. Have another machine around you can try it out on?
Click to expand...
Click to collapse
Yes they installed correctly. I'm not seeing anything appear in the device manager. I also tried it on my wife desktop and I get the same result. I've tried 4 different USB cables that I have laying around the house.
I'm starting to believe it might just be something wrong with this particular phone.
jarared said:
Yes they installed correctly. I'm not seeing anything appear in the device manager. I also tried it on my wife desktop and I get the same result. I've tried 4 different USB cables that I have laying around the house.
I'm starting to believe it might just be something wrong with this particular phone.
Click to expand...
Click to collapse
It's seeming like you may have a bit of tinkering around to do. You DO have USB debugging enabled while you're trying to connect right?
Troubleshooting Windows drivers is a pain. Check out this post I stumbled over, may help you out:
http://forum.xda-developers.com/showthread.php?t=2217396
Here's a couple links to newer versions of HTC Drivers in case you want to try them:
https://www.dropbox.com/s/98sp7bkrckwu32k/HTC Driver 4.0.1.002.exe
http://www.mediafire.com/download/eqrqb44r3ot18g1/HTCDriver_4.2.0.001.exe
neodiver said:
It's seeming like you may have a bit of tinkering around to do. You DO have USB debugging enabled while you're trying to connect right?
Troubleshooting Windows drivers is a pain. Check out this post I stumbled over, may help you out:
http://forum.xda-developers.com/showthread.php?t=2217396
Here's a couple links to newer versions of HTC Drivers in case you want to try them:
https://www.dropbox.com/s/98sp7bkrckwu32k/HTC Driver 4.0.1.002.exe
http://www.mediafire.com/download/eqrqb44r3ot18g1/HTCDriver_4.2.0.001.exe
Click to expand...
Click to collapse
Yeah I came across that page as well. I've tried with Debuf off and on.
I came across this page where he seems to be having the same problem, only thing is my device is stock, not rooted, no roms, or backups.
http://forum.xda-developers.com/showthread.php?t=2541464
Anyway I can work off of that?
The only thing I've done to my phone that could of possibly affected it was when I attempted a bootloader unlock from HTCDev.com.
I followed the steps up to step 5 and entered "fastboot oem get_identifier_token" into the cmd and got the message "waiting for device.." which is when I discovered my phone wasnt connecting though USB.
When connected the USB in fastboot it says "FASTBOOT AC" instead of USB
Not sure if something could of happened in between that.
I was having issues with htc drivers today and finally found the right drivers after countless install/remove attempts,im running xp and it is a pita hope you find the right ones!!
Sent from my HTC6435LVW using Tapatalk
jwhood said:
I was having issues with htc drivers today and finally found the right drivers after countless install/remove attempts,im running xp and it is a pita hope you find the right ones!!
Sent from my HTC6435LVW using Tapatalk
Click to expand...
Click to collapse
You mean this?
http://forum.xda-developers.com/showthread.php?p=49045175
Sorry OP not having issues with win7 so no thoughts on what it could be.
ibhave uk version and when i plug my phone to pc, it shows my one max and it also shows a cd drive and when i open it, it automatically installs drivers and htc sync. seems my one max has drivers and htc sync build in.
japodude said:
ibhave uk version and when i plug my phone to pc, it shows my one max and it also shows a cd drive and when i open it, it automatically installs drivers and htc sync. seems my one max has drivers and htc sync build in.
Click to expand...
Click to collapse
Yes, the One Max comes with HTCSync and necessary drivers. In a perfect world everything would install the first time you plug in your phone and all would be hunky dory. However... well we all know the reality of this game.
neodiver said:
Yes, the One Max comes with HTCSync and necessary drivers. In a perfect world everything would install the first time you plug in your phone and all would be hunky dory. However... well we all know the reality of this game.
Click to expand...
Click to collapse
Well today the phone shut off and will not turn back on. Plugging it into the wall charger does absolutely nothing so I finally decided to call HTC and just let them handle it. +thanks for the help neodiver
jarared said:
Well today the phone shut off and will not turn back on. Plugging it into the wall charger does absolutely nothing so I finally decided to call HTC and just let them handle it. +thanks for the help neodiver
Click to expand...
Click to collapse
Jiggity Janx said:
Hold both volume buttons with power button until back and home buttons lights flash. It will restart after that. Happened to me a few times.
Click to expand...
Click to collapse
..
jarared said:
Well today the phone shut off and will not turn back on. Plugging it into the wall charger does absolutely nothing so I finally decided to call HTC and just let them handle it. +thanks for the help neodiver
Click to expand...
Click to collapse
Anytime. You're probably better off calling early in the game before you're eyeballs deep. They can't break your balls for mucking around in your One Max's innards. Hopefully they'll swap you out and you can start over fresh!
Good Luck!
Jiggity Janx said:
..
Click to expand...
Click to collapse
Tried that. Tried both volume buttons, up, down, and all around lol.
HTC also told me to try holding the volume down then power for about 5 secs, then continue to only hold the volume button. Didn't work either.
Kinda crazy... has to be a mobo issue or something because the phone was still flawless.
Related
Hey guys, I did try searching, but if I missed a post please link.
Problem is this: Randomly at the beginning of the week 3G stopped working, and along with that (probably unrelated, but never-the-less...) the phone, when plugged into any computer, would not be recognized ("Unrecognized Device" and under device status is it would say "This device cannot start. (Code 10)"). I did fix the 3G issue, but the phone still won't connect to any computer.
I've tried on computers with and without samsung drivers, with the phone both in and out of debug mode, usb storage both on and off. Currently on my PC it sees that it is a samsung device, but it has the yellow triangle, signifying that it still cannot start the device. Cannot ADB into it obviously, and cannot even get ODIN to see it when in download mode. Yes, I've also tried 2 different cables.
Using Windows 7 on all the computers I've tried it on (don't own anything older unfortunately/fortunately) and currently using ComRom 2 RC 2 PBJ (though this started on ComRom 1.3, and have tried the OTB kernel as well) thoughts?
Thanks guys!
Have you tried booting to CWM while plugged into the usb? That usually fixes it for me.
what i do is go to device managers look for your device and make sure the right drivers are installed once you install the drivers everything should be good
bryan901 said:
what i do is go to device managers look for your device and make sure the right drivers are installed once you install the drivers everything should be good
Click to expand...
Click to collapse
correct drivers are definitely installed.
hecantbreathe said:
Have you tried booting to CWM while plugged into the usb? That usually fixes it for me.
Click to expand...
Click to collapse
just gave that a shot. new dialog box popped up "usb device not recognized".
I'm probably going to try and go back to stock, but I'm not sure if that is really the issue.
Same thing here.. no idea what to do.. last time this happened I installed/uninstalled drivers until I thought I was going to puke.. even now I'm on a fresh install of Windows 7 x64 with SP1.. so .. this is really starting to suck!! Plug in the device and INSTANTLY "device unknown"... Yeah.. right!
Have both of you tried changing usb setting from mass storage to ask on connection? Uncheck usb debugging, go into usb settings change it from mass storage to ask on connection, go back and turn on usb debugging, then connect phone to computer.
landshark68 said:
Have both of you tried changing usb setting from mass storage to ask on connection? Uncheck usb debugging, go into usb settings change it from mass storage to ask on connection, go back and turn on usb debugging, then connect phone to computer.
Click to expand...
Click to collapse
I will do this promptly and post if there is a success story.. har har!! Thanks for the tip.. we'll see..
/EDIT/ Does nothing... nothing at all.. I hear the sound when USB is connected to Win7 ... then immediately says "unknown device" doesn't even seem to try and pull drivers.. it's almost ready to fly out the window...
/EDIT2/ Well I just got one step closer... I basically uninstalled ALL USB hosts, etc. Restarted, they installed.. then plugged phone in.. recognized, got the "installing device drivers", then FAILED to install... I'm lost.
Now here is the actual message that I am getting, I can only assume OP is too...
Windows has stopped this device because it has reported problems. (Code 43)
Click to expand...
Click to collapse
jbarcus81 said:
Now here is the actual message that I am getting, I can only assume OP is too...
Click to expand...
Click to collapse
Oddly enough, I'm not getting that. I'm getting error 10, device failed to start. I'm sure these are related somehow.
Also, I did try the above suggestion, with no success. I did notice though after I unchecked "usb debugging", told it to ask on connection, then re-enabled usb debugging i get "no accessibility services" which I'm not sure is an issue, but it is never-the-less an error message. does everyone get that message?
thanks for the help everyone
dopepope said:
Oddly enough, I'm not getting that. I'm getting error 10, device failed to start. I'm sure these are related somehow.
Also, I did try the above suggestion, with no success. I did notice though after I unchecked "usb debugging", told it to ask on connection, then re-enabled usb debugging i get "no accessibility services" which I'm not sure is an issue, but it is never-the-less an error message. does everyone get that message?
thanks for the help everyone
Click to expand...
Click to collapse
I get that message everytime I check usb debugging. Just click OK and everything should be fine.
All I know is that it's out-right ridiculous.. I seriously doubt there is anything wrong with either of our phones since this has worked fine to this point.. I'm just trying to get back to stock using ODIN .. but can't .. I am so frustrated I can't figure it out..
Something interesting here.. I plugged the USB cable into a port and windows said it was an unknown device.. I just plugged the cable in.. bad cable issues??
I have been attempting to fix this very problem for weeks. Nothing has worked. It won't even recognize the phone in Recovery or Download mode (Odin or Heimdall). I'm getting tempted to request a phone replacement.
For me it started right after I installed blackberry drivers on Win7 x64. Does anyone else have this in common? Maybe recently installed other USB drivers? Perhaps the problem and the install are mere coincidence? Anyway I ordered a new USB cable so I'll give that a try.
Also, has anyone trided naven's format utility? I'm starting to think this may be the signs of the USB port dying.
I wonder.. will there be an issue for service if I have a rooted phone with custom rom installed? That's the only issue right now about sending the phone back.. and the more I think and mess around with it.. if I hold the plug snug in the phone and wiggle the cable some, I can connect and disconnect... I think my cable is messed up ...
I think I have my issue resolved... Usb cable is bad... My buddy has the same cable end to his phone charger and it will charge my phone... And now my cable won't even do that... Need to find a usb cable to verify but it seems these cables are very sensitive... Check your cable OP...
Sent from my SCH-I500 using XDA App
I will update on if my issue is fixed when I get my usb cable on wednesday. Fyi, the samsung cable is available on amazon with prime shipping for around $2-3.
Sent from my SCH-I500 using XDA Premium App
Just picked up a USB cable from Walmart .. not a bad deal and guess what? Fixed 100% ... Was a bad USB cable. Never again will I use the Samsung USB cables.. only lasted about 3 months.. LoL.. All fixed!!! YAY!!!! OP - I think you will be all set as well once you get your new cable..
Replaced the cable and I still have the error. =(
I'm not sure what else I can even try...
EDIT: Fixed it. Uninstalled all USB drivers from my system and let windows reinstall them. toggled USB debugging on the device and mock locations on and it works. What an odd problem..
I Also solved this issue with a new cable. I had tried a different cable and still had the same problem.
So I wasted much of two days troubleshooting. Finally arranged for a warranty replacement but still had the same problem. I was getting ready to do a clean installation of windows and it struck me. Try a new cable, even though the two cable test ruled that out.
I figured that was worth a try before rebuilding windows.
The new cable fixed the problem. The 2 cable test should have revealed this. It's possible I had two issues and the warranty replacement and the cable fixed it.
Sorry that a second cable didn't fix the problem for the person above me.
Sent from my SCH-I500 using XDA Premium App
I know that I have seen posts on this, I have searched and searched.
I am trying to get back to bone stock and there are some great guides.
The problem I am having is my computer will not recognize my phone all of a sudden.
I have rebooted phone, and computer. I have tried all 3 USB ports on my computer.
It will not recognize my phone with htc sync (just installed) or the regular way.
How to I relock the bootloader if I cant even get adb to recognize the device?
Thanks in advance
Heather
Ok, check under your "device manager" when you have the phone plugged in. You should see it under "HTC ADB device" or "Android ADB Device" if you don't see it there, your drivers may not be working properly. Also does the phone go into charge mode when plugged in? Do you have USB debugging turned on?
MrSmith317 said:
Ok, check under your "device manager" when you have the phone plugged in. You should see it under "HTC ADB device" or "Android ADB Device" if you don't see it there, your drivers may not be working properly. Also does the phone go into charge mode when plugged in? Do you have USB debugging turned on?
Click to expand...
Click to collapse
OK its not there. So the drivers arent working right. Odd. Do you know where I can get the drivers again?
putney1477 said:
OK its not there. So the drivers arent working right. Odd. Do you know where I can get the drivers again?
Click to expand...
Click to collapse
http://lmgtfy.com/?q=HTC+rezound+drivers
mpalatsi said:
http://lmgtfy.com/?q=HTC+rezound+drivers
Click to expand...
Click to collapse
I feel stupid.....I googled the drivers, just like in the link you sent me. I tried before I asked the question too. All the links are saying htc sync drivers, and all point to the software to sync phone to computer. I already have that. I did find a link to the actual drivers but it was broken.
Try this one:
http://mypcdominion.com/Files/android/ROM_Tools/HTCDriver3.0.0.007.exe
MrSmith317 said:
Try this one:
http://mypcdominion.com/Files/android/ROM_Tools/HTCDriver3.0.0.007.exe
Click to expand...
Click to collapse
thats the one I have on my computer now. I redownloaded that one. But it wont let me install it or anything. I even turned my antivirus off.
I click on it, and it asks for permission. I say yes, and thats it. Nothing happens. I really cant be that computer illierate? can I? lol
putney1477 said:
thats the one I have on my computer now. I redownloaded that one. But it wont let me install it or anything. I even turned my antivirus off.
I click on it, and it asks for permission. I say yes, and thats it. Nothing happens. I really cant be that computer illierate? can I? lol
Click to expand...
Click to collapse
If it's already installed then there's not much you can do. When you plug your phone in, it's in charge mode right? Not USB Mass storage or HTC Sync?
Uninstall and reinstall the htc sync and drivers. Then reinstall htc sync and the drivers, then uninstall htc sync only.
Then try a different usb port than usual. Maybe try hooking up your phone while it is in Hboot when you try to ruu or something.
con247 said:
Uninstall and reinstall the htc sync and drivers. Then reinstall htc sync and the drivers, then uninstall htc sync only.
Then try a different usb port than usual. Maybe try hooking up your phone while it is in Hboot when you try to ruu or something.
Click to expand...
Click to collapse
There's no way I'll ever give you better advice than this guy. But if you still can't get anywhere, I could probably get on team viewer and take a look at your computer and see what I can figure out about your driver issue.
MrSmith317 said:
If it's already installed then there's not much you can do. When you plug your phone in, it's in charge mode right? Not USB Mass storage or HTC Sync?
Click to expand...
Click to collapse
Yes its in charge mode. Except when I plug it in now I don't have any options. I used to get a menu when I plugged in my phone. I would have the option to charge or use as disc drive (something like that)
Sent from my Rezound
con247 said:
Uninstall and reinstall the htc sync and drivers. Then reinstall htc sync and the drivers, then uninstall htc sync only.
Then try a different usb port than usual. Maybe try hooking up your phone while it is in Hboot when you try to ruu or something.
Click to expand...
Click to collapse
I will give this a shot when I get home tonight. Leaving tomorrow night, will be out of the country for a week. If I can't figure it put by then, at least my phone works.
Sent from my Rezound
CharliesTheMan said:
There's no way I'll ever give you better advice than this guy. But if you still can't get anywhere, I could probably get on team viewer and take a look at your computer and see what I can figure out about your driver issue.
Click to expand...
Click to collapse
thanks tho, I appreciate it.
If it doesn't work we can definatley get you set up to see the guts on my machine
I should have gone into IT heehee
Sent from my Rezound
putney1477 said:
Yes its in charge mode. Except when I plug it in now I don't have any options. I used to get a menu when I plugged in my phone. I would have the option to charge or use as disc drive (something like that)
Sent from my Rezound
Click to expand...
Click to collapse
If you pull down the notification menu you see where it says "Charging". Tap on that and you should get that option window.
feralicious said:
If you pull down the notification menu you see where it says "Charging". Tap on that and you should get that option window.
Click to expand...
Click to collapse
It doesnt say anything at all when I pull down the notification bar.
putney1477 said:
It doesnt say anything at all when I pull down the notification bar.
Click to expand...
Click to collapse
You may have a bad USB cable. Are you using the cable that came in the box with the Rezound?
Also check to make sure your cable is properly seated in the phone and your laptop.
Sent from my ADR6425LVW using Tapatalk
putney1477 said:
It doesnt say anything at all when I pull down the notification bar.
Click to expand...
Click to collapse
Hm... whenever I have mine plugged into my computer I have it. Attached a pic.
Ummm
Do you have USB Debugging checked?
WookieFan said:
You may have a bad USB cable. Are you using the cable that came in the box with the Rezound?
Also check to make sure your cable is properly seated in the phone and your laptop.
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
Im using the one it came with. tried 2 others. Even tried my husbands laptop....it wont even pick up the connection.
Could something had broken in there?
feralicious said:
Hm... whenever I have mine plugged into my computer I have it. Attached a pic.
Click to expand...
Click to collapse
yeah, I used to have that...... not now. The only thing I can think of is I installed HTC sync on my computer yesterday. Its been a few days since I have hooked my phone to my laptop.....
would that have messed it up?
I have a stock Amaze which I bought used. It charges fine through the USB but I can not mount it to my PC.
The PC does not acknowledge the phone at all and the phone does not acknowledge the PC at all, It just begins charging. I asked the previous owner, but he says that he always used a card reader and never tried accessing the phone through the USB port.
Has anyone run into this?
d73805 said:
I have a stock Amaze which I bought used. It charges fine through the USB but I can not mount it to my PC.
The PC does not acknowledge the phone at all and the phone does not acknowledge the PC at all, It just begins charging. I asked the previous owner, but he says that he always used a card reader and never tried accessing the phone through the USB port.
Has anyone run into this?
Click to expand...
Click to collapse
have you tried all of your usb ports.. and also maybe checking to see if you have the htc usb drivers installed.. or if they are upto date.. and about uninstalling all of your usb drivers.. restarting your pc and trying again... or checking if the phone can mount to another computer just to make sure its not your computer..?
Ninjistix said:
have you tried all of your usb ports.. and also maybe checking to see if you have the htc usb drivers installed.. or if they are upto date.. and about uninstalling all of your usb drivers.. restarting your pc and trying again... or checking if the phone can mount to another computer just to make sure its not your computer..?
Click to expand...
Click to collapse
I've tried multiple computers and multiple cables including 2 OE HTC cables with the odd end. I've restarted the PCs and the phone. I tried with USB de-bugging both checked and unchecked. I haven't updated any drivers but I did install HTC Sync on one of the computers. I would think that even without the proper drivers, I would at least get an error message but I get nothing.
you need to install the htc usb drivers for the phone to be recognized by your computer.. open device manager and go to usb settings.. plug your phone it to see if it registers on the device manager.. after you installed the htc usb drivers (you don't need htc sync thats for updating and backing up sense)... if anything you can try to factory reset your phone..
Ninjistix said:
you need to install the htc usb drivers for the phone to be recognized by your computer.. open device manager and go to usb settings.. plug your phone it to see if it registers on the device manager.. after you installed the htc usb drivers (you don't need htc sync thats for updating and backing up sense)... if anything you can try to factory reset your phone..
Click to expand...
Click to collapse
I installed installed a driver package that that was named "HTCDriver3.0.0.007". Nothing registers in the device manager when I plug the phone in. I'll try a factory reset tonite and see what happens.
Also, I sent a message to HTC support this morning, but I didn't get a response yet.
Thanks for the help so far. If anybody's got any more ideas or experience with this, I'd love to hear.
dose your computer make any sounds when you connect the phone to it? and where did you get those drivers from? you might want to uninstall them and install the ones that come with hasoon's AIO toolkit.. or get them directly from the htc website
Ninjistix said:
dose your computer make any sounds when you connect the phone to it? and where did you get those drivers from? you might want to uninstall them and install the ones that come with hasoon's AIO toolkit.. or get them directly from the htc website
Click to expand...
Click to collapse
That driver actually did come from hasoon. The only thing available from the HTC site was Sync and a tethering driver, which I tried both.
when you install and uninstall drivers from the computer normally your suppose to restart the computer and the device.. and dose your computer make a sound when you plug your phone in? and does the charging light on the phone come on?
Ninjistix said:
when you install and uninstall drivers from the computer normally your suppose to restart the computer and the device.. and dose your computer make a sound when you plug your phone in? and does the charging light on the phone come on?
Click to expand...
Click to collapse
There's no sound from the PC or phone, but the charging light does come on.
if the light comes on the device is connecting to the computer.. if there's no sound the device isn't being recognized by what your plugin it into.. there could be one issue with the usb drivers on the computer and or something wrong with the usb port of the phone.. do you have another phone to connect it to the same cable.. using the same usb port on the pc to see if that phone gets recognized by the computer...? if it does then there's a problem with your phones usb port.. if it doesnt then it might be the cable or the usb port.. do the following un-install all of your usb drivers.. even the htc one.. restart your computer in safe mode with networking and then re-install the drivers and then plug in the phone to test it.. or you can boot the phone into bootloader by removing the battery from the phone then re-inserting it and power on the phone by holding volume down and power till the phone boots up.. go to fastboot and see if the phone recognizes the usb from there...
i still think the main issue here is driver related though.. maybe you have a virus on your computer messing with the drivers or firewall or antivirus or something.. but try the safemode with networking first before anything else...
Ninjistix said:
if the light comes on the device is connecting to the computer.. if there's no sound the device isn't being recognized by what your plugin it into.. there could be one issue with the usb drivers on the computer and or something wrong with the usb port of the phone.. do you have another phone to connect it to the same cable.. using the same usb port on the pc to see if that phone gets recognized by the computer...? if it does then there's a problem with your phones usb port.. if it doesnt then it might be the cable or the usb port.. do the following un-install all of your usb drivers.. even the htc one.. restart your computer in safe mode with networking and then re-install the drivers and then plug in the phone to test it.. or you can boot the phone into bootloader by removing the battery from the phone then re-inserting it and power on the phone by holding volume down and power till the phone boots up.. go to fastboot and see if the phone recognizes the usb from there...
i still think the main issue here is driver related though.. maybe you have a virus on your computer messing with the drivers or firewall or antivirus or something.. but try the safemode with networking first before anything else...
Click to expand...
Click to collapse
No luck with safe mode. I just ordered a new OE USB cable. It's hard to believe that I have 2 bad cables, but it was cheap enough. I may try the reset also.
d73805 said:
That driver actually did come from hasoon. The only thing available from the HTC site was Sync and a tethering driver, which I tried both.
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Click to collapse
Unfortunately to me it sounds like a messed up usb port in your phone. I have a moto defy that got water in the USB port and same problem now. It charges, but is not recognized by the computer in any way. No matter what computer, drivers installed or not, my amaze is always recognized somehow, when I plug it into a computer.
Sent from my HTC_Amaze_4G using xda app-developers app
masondoctorjt said:
Unfortunately to me it sounds like a messed up usb port in your phone. I have a moto defy that got water in the USB port and same problem now. It charges, but is not recognized by the computer in any way. No matter what computer, drivers installed or not, my amaze is always recognized somehow, when I plug it into a computer.
Sent from my HTC_Amaze_4G using xda app-developers app
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You're probably right. I would think that if it were connecting I would get some sort of message from either the phone or the PC.
d73805 said:
You're probably right. I would think that if it were connecting I would get some sort of message from either the phone or the PC.
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If anyone cares to know, I got a response from HTC. They had me do some tests which I had already done (different cables, different ports, reset the phone), which of course didn't work. They told me to call the service center. The girl I talked to seemed reasonably knowledgeable. She told me that it's very unusual for the port to be bad in such a way that it charges but won't pass data, but that it was not impossible. She checked the serial number and told me that I was on my last day of warranty and if I shipped it that day it would be covered, assuming there is no damage due to owner misuse. So I sent it in.
Assuming they can and do fix it, I'm not sure if they will give me any details as to what was wrong, but I will let everyone know what happened. I saw a few instances online of people having the same issues as me with HTC phones but no one ever seemed to have any solutions.
i'm not shocked that htc wasn't able to help... 75% of the time the people working tech support don't know anything they always read "steps" to fix certain problems from their database... **** i learned so much about computer's from google its not even funny... i don't call tech support unless "google" cant find a solution.. lol
Ninjistix said:
i'm not shocked that htc wasn't able to help... 75% of the time the people working tech support don't know anything they always read "steps" to fix certain problems from their database... **** i learned so much about computer's from google its not even funny... i don't call tech support unless "google" cant find a solution.. lol
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My Amaze has been fixed under warranty and will supposedly be here tomorrow. I doubt HTC will tell me what the problem was, or whether it was a hardware or software issue.
Thanks for all the help. You'll be hearing from me.
I just got my AT&T One X+ last night and for the life of me I cannot get it to work with my laptop. I have Windows 7 x64. I have tried installing just the HTC drivers and also HTC Sync (after uninstalling drivers) but when I connect my phone via USB, nothing happen. It only charges.
Any suggestion or advise?
use pdanet: http://junefabrics.com/android/
the device use MTP protocol, u see it as device at your explorer
skdubg said:
use pdanet: http://junefabrics.com/android/
the device use MTP protocol, u see it as device at your explorer
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Just tried it. No luck. Nothing happens when I connect my phone. It doesn't show up anywhere.
Did you turn development mode on at all?
Sent from my HTC One X+
Andrew149 said:
Did you turn development mode on at all?
Sent from my HTC One X+
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Yes, development mode is turned on and so is USB Debugging. I turned if off and still the same thing.
Can you run command line if you have usb debugging enabled? Aio toolkit also can do it
Dottcent said:
Can you run command line if you have usb debugging enabled? Aio toolkit also can do it
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I have not tried doing anything. All I need to do is connect it to the computer to copy some music. Why do I have to go through all these hoops, did I just purchase an iOS device?
ajamils said:
I have not tried doing anything. All I need to do is connect it to the computer to copy some music. Why do I have to go through all these hoops, did I just purchase an iOS device?
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Just trying to be of assistance
Dottcent said:
Just trying to be of assistance
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I understand. I'm just getting frustrated. This is my first non-Samsung device since I came to Android world and already missing my Note . First the locked bootloader and now a simple task is giving me issues.
Odd question, but have you tried using a different micro usb cable/different port on your computer? Also, does the phone popup a "USB Connected" notification when you connect to the computer? You might try looking in Device Manager on your computer to see if the phone is showing up as an unknown device which would indicate a driver issue. Also make sure you've restarted your computer after installing the drivers just in case.
Got it working. Usb cable was the issue. The cake that I was using only charged the phone and did not transfer any data and that's why I wasn't getting any popup on Windows when I connected the phone.
Sent from my HTC One X+ using Tapatalk 2
ajamils said:
Got it working. Usb cable was the issue. The cake that I was using only charged the phone and did not transfer any data and that's why I wasn't getting any popup on Windows when I connected the phone.
Sent from my HTC One X+ using Tapatalk 2
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Glad you got it working, I've had similar issues with mini usb cables in the past. That kind of **** is always the most annoying to figure out >.<
NasaGeek said:
Glad you got it working, I've had similar issues with mini usb cables in the past. That kind of **** is always the most annoying to figure out >.<
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It was very weird, I have never seen a microUSB cable before that only charges and does not pass any data.
Sent from my HTC One X+ using Tapatalk 2
sorry for the dead tread revival, but I'm also having this issue. USB debugging enabled, and I tried using both the OEM usb cable and another one, both are in like new condition and both have been used to transfer data in the past without issue... i've already tried rebooting the phone and the pc, any other suggestions please?
NoobDude said:
sorry for the dead tread revival, but I'm also having this issue. USB debugging enabled, and I tried using both the OEM usb cable and another one, both are in like new condition and both have been used to transfer data in the past without issue... i've already tried rebooting the phone and the pc, any other suggestions please?
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If you are sure that cable is good, do the following:
- Uninstall all HTC related drivers from your computer.
- Restart computer
- Install HTC Sync (latest version). You can uninstall it later and leave the drivers.
- Restart your computer.
- Plug in your phone.
Hopefully, that should fix the issue.
Hello,
I have the very frustrating problem of my DNA causing my computer to crash whenever I plug it in. I just got the phone yesterday and of course the first thing I wanted to do was root it. I plugged it in, and the drivers were not installed correctly (when I clicked more information, the window that popped up said that two or three out of the five things had not installed). I tried uninstalling and reinstalling the drivers, using HTC sync when I plugged it in, but regardless, my computer will always blue screen when I plug it in. The screen says that a conflict has been detected with Windows Device Manager. I have Windows 7 and 4.1.1 on my DNA. Any help is greatly greatly appreciated!
Cody
Try a different cable
RLGL said:
Try a different cable
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I have tried three cables so far, and it does it every time. I think it may be a conflict with something on my computer, but I just don't know what. Are there any drivers that would conflict with the DNA driver?
unccody said:
I have tried three cables so far, and it does it every time. I think it may be a conflict with something on my computer, but I just don't know what. Are there any drivers that would conflict with the DNA driver?
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what happens if you go into safe mode on windows and then plug in the phone? F8 when starting windows gives you the options. EDIT: and have you tried different ports not just different cables, and is it a USB3 port?
unccody said:
I have tried three cables so far, and it does it every time. I think it may be a conflict with something on my computer, but I just don't know what. Are there any drivers that would conflict with the DNA driver?
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If USB debugging is enabled try disabling it, also having multiple device drivers can cause conflicts as well, consider removing drivers from past devices, may help.
Tapatalked from my HTC DNA - Carbon
reaverclan said:
what happens if you go into safe mode on windows and then plug in the phone? F8 when starting windows gives you the options. EDIT: and have you tried different ports not just different cables, and is it a USB3 port?
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I have tried it in safe mode, and it still crashes to the same blue screen. Also, I believe my computer has all usb3 ports. I will try all of them in a second. An update: I tried it on my friend's computer, and everything installed fine, and I would have rooted if Verizon hadn't stopped htc dev from allowing us to unlock
pio_masaki said:
If USB debugging is enabled try disabling it, also having multiple device drivers can cause conflicts as well, consider removing drivers from past devices, may help.
Tapatalked from my HTC DNA - Carbon
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Thank you, I have had USB debugging on, so I'll try it with it off. And I think I have all previous HTC drivers deleted but I will double check.
Also, if you haven't already, try another PC, just to make sure it's not an issue with your phone.
Kevin5377 said:
Also, if you haven't already, try another PC, just to make sure it's not an issue with your phone.
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I did and it worked fine, so it has to be an conflict with another driver or program on my computer I guess... That's hard to troubleshoot.
Remove all drivers and software related to phones from your PC. Start fresh with new drivers once you finish that.