So for the first few days it was great, in terms of water proofness. As of today not so much. Showered with it on after an 11.5 mile run, and now teh top button has stopped responding and the camera lens is not just fogged up there are water droplets on the inside
Here is a link to my G+ album if you care to look https://plus.google.com/u/0/photos/+RobRowald/albums/5981116929452300385
So word of warning it may start out OK, but get water damaged after time.
I feel bad for you.. The same happened to my Omate. Still waiting for any response of Omate. It's just stupid that they say this watch is waterproof. I was sure that all rubbers were at the right place but it took a 5 minute shower to destroy my touchscreen. Literaly saw my screen dying when I tried to power off the Omate. I really hope that Omate will fix this but if you read the warranty I doubt that. You lose warranty for opening the watch.... but how can you not..
Water warranty is lost.
How careless can you be? If it says you lose it, why would you intentionally submerge it?
Laurent has said that once all watches have been distributed they'll be setting up service channels. You're SOL until then.
Sent from my GT-P5110 using Tapatalk 2
If you want to put in an sd card or sim card you lose warranty..
I get that it's hard for the Omate team to determin if the watch shouldn't be damaged by water if it's opened before. But how can you not? This will mean you can't fully use this watch if you want to keep waranty?
stonyhawk said:
If you want to put in an sd card or sim card you lose warranty..
I get that it's hard for the Omate team to determin if the watch shouldn't be damaged by water if it's opened before. But how can you not? This will mean you can't fully use this watch if you want to keep waranty?
Click to expand...
Click to collapse
I think that a company selling a watch, where if the customer wants to use the inbuilt feature - micro SD slot/card, you loose your warranty, is beyond my imagination. That's on the border to selling a false feature, as anyone that wants to use the extra storage, losses the warranty??
sendt fra Galaxy S4 mini duos
You DO NOT lose your warranty for inserting a sim card
You DO NOT lose your waterproof warranty for inserting a sim card
You DO NOT lose your hardware warranty for opening the back
You DO lose your waterproof warranty for opening the back.
This unit had not been opened. This unit was not submerged in water, taking a shower is not the same as submerging in water. Even if it had been in water they are rated IP67 for up to a meter of water.
Laurent has been in contact with me and I am shipping my watch back to Omate today for replacement.
Wow that's very nice to hear. How did you contacted Omate? Since i haven't got any response yet. Think I should send it back too.
robrowald said:
You DO NOT lose your warranty for inserting a sim card
You DO NOT lose your waterproof warranty for inserting a sim card
You DO NOT lose your hardware warranty for opening the back
You DO lose your waterproof warranty for opening the back.
This unit had not been opened. This unit was not submerged in water, taking a shower is not the same as submerging in water. Even if it had been in water they are rated IP67 for up to a meter of water.
Laurent has been in contact with me and I am shipping my watch back to Omate today for replacement.
Click to expand...
Click to collapse
Thank you. Can you do me a favor and post this kick starter and Google plus?
People don't seem to believe me when I tell them these things.
Sent from my Galaxy Nexus using Tapatalk 2
kuronosan said:
Thank you. Can you do me a favor and post this kick starter and Google plus?
People don't seem to believe me when I tell them these things.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Done.
stonyhawk said:
Wow that's very nice to hear. How did you contacted Omate? Since i haven't got any response yet. Think I should send it back too.
Click to expand...
Click to collapse
I contacted them via the G+ communities. You can also send an email to service AT omate DOT com
robrowald said:
Done.
Click to expand...
Click to collapse
Thanks!
Sent from my Galaxy Nexus using Tapatalk 2
Maybe you can assist in getting to the right person. I bought an Omate from the original backer that bought the Developer Edition. I tried putting my sim card but it took the sim without return causing me to need to open the device to release the sim card. I am not aware of how to contact Omate support to get this working. Looks like the sim slot never had the release or the "bouncy" function where it would release the sim card once inserted. I hope I can get it fixed. If you have contact info if you don't mind posting .
thanks
mike
Replied to my facebook post. then deleted it?
I have the same issue. I have not opened my watch. But when I asked them on facebook they stated that they advised people not to shower with it, because it is IP67 and not IP68. I didn't receive this notice from Omate. Now they say I have to wait for this service repair center, but why would I need to wait if I did not void the water warranty??
sack41 said:
I have the same issue. I have not opened my watch. But when I asked them on facebook they stated that they advised people not to shower with it, because it is IP67 and not IP68. I didn't receive this notice from Omate. Now they say I have to wait for this service repair center, but why would I need to wait if I did not void the water warranty??
Click to expand...
Click to collapse
I am still waiting for any response of omate. Contacted via g+ and they said they would come back to me. After about 2 weeks i tried contacting again via g+ and some moderator said maybetry mailing laurent at his mail. Now about a week later still no response.
Guess they are still to busy with other things..
Well i still keep waiting but i think its not nice that some people are getting answers in a few days and i keep trying without getting any response except from the some people on g+.
Related
Hi, my screen is unresponsive in about a centimeter thick line going vertical on the left side of my screen. I've downloaded an app called "Touch Test" and it just shows that whole area not able to be recognized when touched and it skips to the left or right. I've tried the "PDS fix" and no luck there.
I've been running CM7 for a while now and this is the first time this is happening today. I haven't installed any applications at all today either.
So I have two questions:
1) Does anyone know of a fix for this instead of getting a new device?
2) If I have to get a new screen or device, is there a way to "relock" or hide evidence of me unlocking the bootloader?
You're screen is toast. No way around it. You can send it into moto and it should be under warranty, if you are the original purchaser and can prove it with receipts blahblahblah.
It has nothing to do with unlocking it. The digitizer died. It's like taking your car to the dealer and them saying your transmission went out because of an intake modification. There are laws in place for this type.of thing, not sure it applies to phones or.electronics but with proper legal counsel you can show cases for cars that apply to this situation...but I digress
If you read the disclaimer closely of the unlock it says "may void warranty", which means if they can prove the unlocking the phone caused the fault it's voided. Ie before sending back to moto RSD to factory or fruitcake it. This way they have no way to blame a software mod that caused the issue. On the flip side, you're dealing with big corp, so it could get hairy if they try to charge you and you refuse to pay. You could always try to fight it and request proof of why it caused the hardware failure via software. In the end, it's cheaper to pay the $125 out of warranty claim with moto then to get a lawyer. blah blah im playing both sides, but the only way to find out is to send it off to moto.
Also if you have att insurance this ois 100% covered even unlocked, I know from personal experience. The only thing that sucks there is dealing with the att cs reps for 2 hours. Again, flash back to stock and don't mention the unlocking. If you know how to deal with tech support properly this will be a simple task to get an expedited warranty claim.
Also, if you search the forums for it, this has been over and over a hundred times incase you feel I am misinforming you.
Good luck dude!
sent from muh googlabox
Look for and try the pds. Fix
Sent from my MB860 using Tapatalk
Im guessing u skimmed the OP, derp
sent from muh googlabox
malfuncion said:
You're screen is toast. No way around it. You can send it into moto and it should be under warranty, if you are the original purchaser and can prove it with receipts blahblahblah.
It has nothing to do with unlocking it. The digitizer died. It's like taking your car to the dealer and them saying your transmission went out because of an intake modification. There are laws in place for this type.of thing, not sure it applies to phones or.electronics but with proper legal counsel you can show cases for cars that apply to this situation...but I digress
If you read the disclaimer closely of the unlock it says "may void warranty", which means if they can prove the unlocking the phone caused the fault it's voided. Ie before sending back to moto RSD to factory or fruitcake it. This way they have no way to blame a software mod that caused the issue. On the flip side, you're dealing with big corp, so it could get hairy if they try to charge you and you refuse to pay. You could always try to fight it and request proof of why it caused the hardware failure via software. In the end, it's cheaper to pay the $125 out of warranty claim with moto then to get a lawyer. blah blah im playing both sides, but the only way to find out is to send it off to moto.
Also if you have att insurance this ois 100% covered even unlocked, I know from personal experience. The only thing that sucks there is dealing with the att cs reps for 2 hours. Again, flash back to stock and don't mention the unlocking. If you know how to deal with tech support properly this will be a simple task to get an expedited warranty claim.
Also, if you search the forums for it, this has been over and over a hundred times incase you feel I am misinforming you.
Good luck dude!
sent from muh googlabox
Click to expand...
Click to collapse
Bummer, but thank you for your response.
Another quick question, It's not a huge issue to me right now, I feel like I can live with it for another month maybe. I bought my phone in April I think, is it still possible to buy insurance on it this late? Like if I got the insurance, then waited another month after getting the insurance, tell them theres something messed up so they don't think that I was just trying to get a cheap fix. (which I am haha)
Because I'm thinking if I got the insurance (which I wanted to get initially but for whatever reason I didn't), it would be cheaper to give to AT&T rather than motorola.
malfuncion said:
Im guessing u skimmed the OP, derp
sent from muh googlabox
Click to expand...
Click to collapse
You are correct......damn kid making me split my time lol..
Sorry op.
Sent from my MB860 using Tapatalk
Same here, New interests in the mail.. Voice control Sucks... derp ..
Sent from my CM860
_Dennis_ said:
You are correct......damn kid making me split my time lol..
Sorry op.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
I definitely feel ya there. I was making dinner for the kiddo when I was responding. Took me twice as long as it should have
M.k.s said:
Bummer, but thank you for your response.
Another quick question, It's not a huge issue to me right now, I feel like I can live with it for another month maybe. I bought my phone in April I think, is it still possible to buy insurance on it this late? Like if I got the insurance, then waited another month after getting the insurance, tell them theres something messed up so they don't think that I was just trying to get a cheap fix. (which I am haha)
Because I'm thinking if I got the insurance (which I wanted to get initially but for whatever reason I didn't), it would be cheaper to give to AT&T rather than motorola.
Click to expand...
Click to collapse
I am not sure you can put insurance on a device that is over the 30 day limit. However it may be 60, eitherway you are screwed. It wouldnt hurt to call them and ask though. The insurance is like 5 or 7 bucks a month and in this case we didnt have to pay anythign out of pocket. Also, you may try a 3rd party insurance company like square trade, but that may or may not work.
When my g/f's did it, we just called AT&T and after troubleshooting, wiping, troubleshooting some more, wiping again, they gave up and sent us a phone next day'd.
The funny thing was explaining to the CS Rep how we can't login to motoblur since the keyboard's A/S/W/Q/E/1/2 keys didnt really work, and of course my g/f's email is her name [email protected]. At that point she flipped out on the AT&T person for taking us from a semi working phone, at least could answer calls and such to a total biffed phone stuck at the motoblur login. Another crappy thing about the whole ordeal, she started the conversation on a tuesday night at 1730 with CS Rep, that one lasted til 1830. At 1830, the CS Rep wanted to elevate to tier 2 "android specialist" (i laugh everytime I hear that), which was "busy" and didnt call back until 2200. That conversation lasted until 2230, when he finally gave up.
At the end of the whole thing, the phone was overnighted AND we got a $60 credit on our account for them totally biffin it up. Thanks tier 2 support! lulz.
In that case I might actually try to go that route haha. If not, I might as well pay to get it fixed if that's all I can do. I love my atrix and don't want to move on just yet.
hi guys,
i had a problem to my brand new evo 3d (it turned itself off) and i brought it to the service center. in italy, they send it in another city where it's repaired.
today i went to service center again to take my fixed phone but...surprice:
they told me it cannot be fixed because "corrosion by water introduction".
i can ensure it never see water, it was new!
i bought it sealed, so i thought there is been a problem during the productive process or, most probably, during the trip when it's been sent.
by the way they gave me a new battery and i hope that the turning off problem is been solved (but i think not). my phone is copletely oxidized and i can't demonstrate it's not been me!
EDIT: it turns off touching the battery, as before...so i don't know
Ok
Sent from my PG86100 using Tapatalk
Yup, it's the new garbage way for companies to deny warranties.
Canon did it to me once.
Small claims court is the answer, but it is a painful and long process.
Call your local county clerk's office or visit their website.
Sorry, it stinks.
Maybe they roughing up the battery connections (pencil eraser). Otherwise, sign up for Sprint insurance. You have 30 days to do it after any activation!
kneeldug said:
Yup, it's the new garbage way for companies to deny warranties.
Canon did it to me once.
Small claims court is the answer, but it is a painful and long process.
Call your local county clerk's office or visit their website.
Sorry, it stinks.
Maybe they roughing up the battery connections (pencil eraser). Otherwise, sign up for Sprint insurance. You have 30 days to do it after any activation!
Click to expand...
Click to collapse
it's a no brand one, so not other insurances.
btw i saw the photo of the damage on their pc and htc will send me them soon. for what i remember, i saw a damage not compatible with water: everithing was corroded and i had my phone since 8 days, so it's impossible to do something like that with water. i also remember that there was something jelly, i thought to some acid.
i have to wait for these photo. if i remeber well, i hope htc will send me a new phone
loscassapalle said:
it's a no brand one, so not other insurances.
btw i saw the photo of the damage on their pc and htc will send me them soon. for what i remember, i saw a damage not compatible with water: everithing was corroded and i had my phone since 8 days, so it's impossible to do something like that with water. i also remember that there was something jelly, i thought to some acid.
i have to wait for these photo. if i remeber well, i hope htc will send me a new phone
Click to expand...
Click to collapse
Gelatinous goop and corroded battery/terminals? Sounds like you got a crap battery to me.
user7618 said:
Gelatinous goop and corroded battery/terminals? Sounds like you got a crap battery to me.
Click to expand...
Click to collapse
And even with his new battery, when he touches it the phone turns off. Maybe the old battery messed up the contact area or something?
Also, the goop could have triggered the water detector slips which sucks, but I think with some and politeness on the phone with HTC they might send you a replacement.
i don't think it's the battery, i had that problem from the first hour of use.
there is another strange thing: the first time it wouldn't turn on. i did an hard reset (by volume key) to make it work.
i'm still waiting for these photos. i hope for a replacement because it never saw water at all.
i saw on the spirit forum that this problem is quite common on the evo 4g.
these are the photos (attached).
the call center told me that is quite impossible to see a new phone and the registered office is in England.
in 2 days customer care will contact me.
I had this happen to me before with my HTC Hero. They are just trying to push you over and fool you. If it is the battery's fault which was also my case then use the battery acid wil trip the water section strip on the one. I had to go to 3 different sprint stores in my area to get this settled. The last guy told me that the other 2 were just being lazy and didn't want to do their job. My only advice is try another store and take it in and show them it is a manufacture defect and not a user caused problem.
Aersaud said:
I had this happen to me before with my HTC Hero. They are just trying to push you over and fool you. If it is the battery's fault which was also my case then use the battery acid wil trip the water section strip on the one. I had to go to 3 different sprint stores in my area to get this settled. The last guy told me that the other 2 were just being lazy and didn't want to do their job. My only advice is try another store and take it in and show them it is a manufacture defect and not a user caused problem.
Click to expand...
Click to collapse
that's the problem!
in ital...in banana republic there are no official stores. we have htc call center, that's all! there is one service center and they trust in it.
besides there is an exposed part (the sim block) where i can clearly see the contact and they are clearly clean!
loscassapalle said:
that's the problem!
in ital...in banana republic there are no official stores. we have htc call center, that's all! there is one service center and they trust in it.
besides there is an exposed part (the sim block) where i can clearly see the contact and they are clearly clean!
Click to expand...
Click to collapse
Oh I see. Sorry man I don't know anything about wireless companies and policies in other countries just USA. The only thing I can think of is maybe showing them personally that they have no idea what they are talking about.
Take the phone apart yourself, print the photos out they sent you, go into shop and say oi, NO! LOOK! Looks nothing like the photos.
However the only problem with this is that you'd void your warranty if you open the phone case yourself.
Could you take to a third party shop and get it fixed?
Mr Paul said:
Take the phone apart yourself, print the photos out they sent you, go into shop and say oi, NO! LOOK! Looks nothing like the photos.
However the only problem with this is that you'd void your warranty if you open the phone case yourself.
Could you take to a third party shop and get it fixed?
Click to expand...
Click to collapse
i cuold take it to the shop where i bought it only in the first week. i didin't took my phone there because i thought that it would be faster with the service center
i cuold have hundreds of surveys of engineer (for free), but the problem is, as you sais, the warranty.
if i can't convince the customer care, i'll try with a consumers' association
customer care called me, but he said that i can't prove that.
i called consumers' association. our legislation said that i have to go to the shop where i bought it and they have to replace it to me. if they don't, i have to go to the small claims court and they said that i should win.
EDIT: i have the proof: the water damage sticker on the back is white! i called htc, but always the same...they'll never change it
it came back from the service center for the second time.
also with the water damage sticker withe, they said the same thing. the registered office of the shop trusts htc.
the small claims court in rome needs at least one year, date where i hope i will be in another country...so i have a new brick in the drawer.
EDIT: at the end, the shop paid for a new phone...but htc can forget my money for the future
Sounds like the store you bought it from ripped you off. They must have repackaged a returned phone and passed it off to you as new. It's pretty easy to reseal a box to make it look new.
Is there a better way to contact Omate?
My wrist strap broke within two weeks of receiving the watch. I only wore it a handful of times. I haven't been able to use this watch for months. My emails continue to go un answered.
replacement
I too had a broken wristband.
My problem was that I had opened my watch to insert a SD card and that voided my warranty.
To that day I can't find a replacement strap on the internet.
If you didn't void the warranty keep contacting them through their various emails.
I think they are not going to fix your broken strap under warranty, because you cannot prove you didn't strap it on too tight or nick it or play water polo with it on or whatever excuse is convenient.
Real reason is that they have no replacement straps to sell you and its not worth their trouble to support existing customers and backers.
Sent from my VS985 4G using Tapatalk
Replacement part
Actually I sent them an email stating that my band was faulty and they agreed to send me a replacement band so long as I acknowledge my warranty would be void afterwards. They sent it and I replaced it myself. My WIFI and GPS now work and I'm happy. Shipping the watch to china and hoping to get a new one was just too risky for me. Also that shipping would be pretty costly. I included an exert of the conversation.
I emailed them at [email protected]
Omate: "Ok we can send you a new strap at the end of August. However are you sure you will be able to change it by yourself?
We will ship you the item when we will have a written confirmation that you realise the reparation under your own responsibility and that you are aware your TrueSmart will be not covered anymore by our warranty.
Please, let me know your final choice."
me: "Yes that will be fine. I can repair it myself. And understand it would void my warranty. Thank you. I only need the wifi/bluetooth/gps band not the gsm, it works fine"
Omate: "Your strap will be shipped tomorrow at the same address than you gave us for your TrueSmart.
Your tracking number will be (removed). It is normal if it is not working in the first days, it will start working when it will be in Hong Kong.
Have a nice day"
Slithica said:
Actually I sent them an email stating that my band was faulty and they agreed to send me a replacement band so long as I acknowledge my warranty would be void afterwards. They sent it and I replaced it myself. My WIFI and GPS now work and I'm happy. Shipping the watch to china and hoping to get a new one was just too risky for me. Also that shipping would be pretty costly. I included an exert of the conversation.
I emailed them at [email protected]
Omate: "Ok we can send you a new strap at the end of August. However are you sure you will be able to change it by yourself?
We will ship you the item when we will have a written confirmation that you realise the reparation under your own responsibility and that you are aware your TrueSmart will be not covered anymore by our warranty.
Please, let me know your final choice."
me: "Yes that will be fine. I can repair it myself. And understand it would void my warranty. Thank you. I only need the wifi/bluetooth/gps band not the gsm, it works fine"
Omate: "Your strap will be shipped tomorrow at the same address than you gave us for your TrueSmart.
Your tracking number will be (removed). It is normal if it is not working in the first days, it will start working when it will be in Hong Kong.
Have a nice day"
Click to expand...
Click to collapse
You are so lucky!
The Cables going into my wristband were broken from the beginning. I told omate about that Problem and got an email from Laurent Lepen who told me that because I openend the device and found the problem myself they are not responsible anymore.
Since then I have tried to find a replacement strap somwhere on the Internet (3 1/2 months that is) without any luck!
parabel81 said:
You are so lucky!
The Cables going into my wristband were broken from the beginning. I told omate about that Problem and got an email from Laurent Lepen who told me that because I openend the device and found the problem myself they are not responsible anymore.
Since then I have tried to find a replacement strap somwhere on the Internet (3 1/2 months that is) without any luck!
Click to expand...
Click to collapse
Mine was broken from the start as well. I didn't mention I opened it beforehand however. Sorry for the issue with yours. Good luck.
How to change the strap?
Could you make a descriptions of steps?
Thanks
Slithica said:
Mine was broken from the start as well. I didn't mention I opened it beforehand however. Sorry for the issue with yours. Good luck.
Click to expand...
Click to collapse
Strap changes
phyzjqk said:
Could you make a descriptions of steps?
Thanks
Click to expand...
Click to collapse
Pay attention to how the two wires are connected they will need to be maneuvered into the same position upon reconnection.
1. Open the watch, unscrew all 4 screws.
2. Remove the plastic cover under the battery, it has 2 screws on it I believe.
3. use a pin or something small like a paperclip to push the pin out of the watch band. This will require some force.
In most cases you'll be replacing a broken watchband so I simply cut the little wires that led to it, in this case two of them, one for wifi the other for GPS. Then the watch band falls off.
Cutting the wires prevents damage to the sealant.
4. Put the new one back on and attach it with the pin you removed before.
5. Go through hell trying to get the tiny network pins attached. OH GAWD this took me I swear 30 minutes. They are tiny and the wires are too long and they have to be turned just right to barely fit and connect.
This is only a guide for the wifi/GPS band since that is the one I replaced.
Hope that you can get this sorted out.
I looked at my phone today and noticed a crack going through the bottom microphone and the IR blaster. I've never dropped it or hit it on something. Did some research and was a known issue by LG. I contacted LG and the rep said that I have to send them my phone and wait around 1 week while they inspect the phone. Does anyone have this issue and got a replacement from Verizon?
I know it's a huge issue with them on tmobile. There is a thread about it where a ton of people have it. I am on Verizon and just recently got it by the 3mm jack. Also scratches from cases being put on. Definitely not good build quality. Not so worried about it unless it gets worse. Always has a case on it, but man, makes me mad lg won't do anything about it.
I also have the hairline crack problem. When I talked to Verizon in the online chat, they said it's a known problem but haven't received word from LG on replacing phones under warranty. Instead they suggested I contact LG. Which sucks because now it looks like I'll be without my G3 for a week if I decide to get it repaired. Wish Verizon would just send me a replacement instead.
mjforte said:
I also have the hairline crack problem. When I talked to Verizon in the online chat, they said it's a known problem but haven't received word from LG on replacing phones under warranty. Instead they suggested I contact LG. Which sucks because now it looks like I'll be without my G3 for a week if I decide to get it repaired. Wish Verizon would just send me a replacement instead.
Click to expand...
Click to collapse
My phone also developed the mysterious crack (no drops or abuse, had mime ghost glass on screen and lg circle case). After having calling verizon and having them refer me to lg, I called lg, got an ra and I sent the phone into lg (at my expense-cranky!!). I sent it on October 15. They repaired it and sent it back to me, I received the repaired unit on 10/23. Amazingly, this is my original unit repaired, no sign of crack, but same imei number! I was very surprised, repair slip says re-solder. I am not sure how this repaired the plastic part but there no longer is a crack. Original pict of crack shown below, identical to ones posted around internet.
I think it is awful of lg not to provide an prepaid mailing label (i requested one and was denied). They repaired the phone free of charge, so obviously, it was a warranty repair and one recognized by them as a batch defect in "trusted reviews" article ( http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues). Neither lg nor verizon were helpful with a loner phone. I had an old phone that I was able to reactivate to use during the replacement period, but it was so old it really only functioned as a dumb phone. I just hope the 'fix' is permanent! As much as I love this phone, I would not buy lg again after this run around!!
Never had that issue and I've had my G3 for a while now. Take good care of your G3 and avoiding those issues are easy.
One common thing I've notice with people having this issue is the use of the circle case, or something similar that is a hard, tight fit around the back of the phone. Maybe not everyone with cracks uses one, but many have. I've had my G3 for nearly two months now, using only a tpu case, and I gave no signs of cracking or other damage.
david_hume said:
Never had that issue and I've had my G3 for a while now. Take good care of your G3 and avoiding those issues are easy.
Click to expand...
Click to collapse
It's not an issue of misuse, it's a factory defect. I have the same crack and have never done anything tough to my phone at all
I just noticed it on my phone today as well. I had it in a clear TPU case, but it wasn't a tight case by any means. I babied the phone and never put it in a pocket with anything else, and I still got the crack. Oh well.. hopefully it doesn't get any worse
I was on the phone with verizon for 45 minutes. Ultimately, they said they have a record of people in the last few days calling with the same issue. They said they have no response from LG yet. I have the option to send it in and get a refurb. They told me they will inspect the phone to make sure there are no signs it was dropped, and I take a risk of them charging me $299 if they feel it was dropped.
I was told if/when LG does respond to verizon, it'll be less likely to be inspected as much and a simple exchange. The rep said he expects more people to be calling about the problem, since it seems to be a common occurrence, so LG will have to tell verzion what to do.
So, the best thing to do is call verizon and let them know about the problem. I had to speak to someone one level up from normal tech support.
I will call in tonight as I have the issue as well.
Anyone have an update to this? I just noticed this on mine. I have never dropped mine or sit with it in my pocket. It is absolutely spotless and is taken care of more then almost anything I own. Need it replaced or repaired so I can sell after I get my nexus 6.
Sent from my VS985 4G using Tapatalk
Is the microphone working better now ?
Sent from my VS985 4G using Tapatalk
Anybody have any updates? I just noticed this on mine and have called both verizon and LG and neither one can find this to be a "known issue". I'm SOL unless I can get a rep who knows this issue. I need to send the phone in for an issue with the camera, but I cant at the risk of being charged for an issue that is obviously a defect in the phone.
Yup top and bottom of phone I have hairline cracks....
Sent from my VS985 4G using Tapatalk 2
So I got a tier 2 tech support person who did enough digging to find the cracks are a known issue. He said he searched verizons private device forums. As in we cant see what they see. If you have this issue tell tech support to search "bezel" in their device forums. The post was made 11/19/14 and was replied to by corporate on 11/21/14. He notated my account very well so that I won't be charged for damages to the phone since the crack is a known issue in their own forum. Hope this helps anyone in the future.
Rodeojones said:
One common thing I've notice with people having this issue is the use of the circle case, or something similar that is a hard, tight fit around the back of the phone. Maybe not everyone with cracks uses one, but many have. I've had my G3 for nearly two months now, using only a tpu case, and I gave no signs of cracking or other damage.
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Click to collapse
Might be common for some, but I've never used a Circle case as long add I've had my G3. It's never been dropped, never bumped, never near water....I treat it likes it's freakin' gold because it had to last me 2 years. My last 3 Android phones over the past 6-8 years are all still in perfect working order, including my original Droid. I just happened to notice today that mine has the crack through the IR transmitter and started searching to see if is been a problem.
bcoop8, thanks a bunch, the exchange I just did with Verizon was the easiest I have ever done all thanks to the information you posted. I was so bummed when I saw the crack last friday and amazed when I walked in and they simply offered to ship me a new one.
bcoop8 said:
So I got a tier 2 tech support person who did enough digging to find the cracks are a known issue. He said he searched verizons private device forums. As in we cant see what they see. If you have this issue tell tech support to search "bezel" in their device forums. The post was made 11/19/14 and was replied to by corporate on 11/21/14. He notated my account very well so that I won't be charged for damages to the phone since the crack is a known issue in their own forum. Hope this helps anyone in the future.
Click to expand...
Click to collapse
muiriddin said:
bcoop8, thanks a bunch, the exchange I just did with Verizon was the easiest I have ever done all thanks to the information you posted. I was so bummed when I saw the crack last friday and amazed when I walked in and they simply offered to ship me a new one.
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Click to collapse
You were able to walk into a Verizon store and tell them about that forum post from corporate and they will send you a new G3 in the mail? Are they letting you keep yours while you wait for the new one?
Krusej23 said:
You were able to walk into a Verizon store and tell them about that forum post from corporate and they will send you a new G3 in the mail? Are they letting you keep yours while you wait for the new one?
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Click to collapse
My old one is right here next to me, I should get the new one in a day or two and I walked in with a print out of the post. It took them a bit of time/digging at the store, but they evidently found the post it was referring to... the phone is part of a company account which often seems to get better service than individuals though...
muiriddin said:
My old one is right here next to me, I should get the new one in a day or two and I walked in with a print out of the post. It took them a bit of time/digging at the store, but they evidently found the post it was referring to... the phone is part of a company account which often seems to get better service than individuals though...
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Click to collapse
Ok, thanks! I might try it out. Worst that happens is they say no.
Been sold a dodgy s6? Expedite Electronics
Hi guys,
Yesterday I recived a S6 from Expedite Electronics. It is suppose to be new. It looked new but I noticed it had SuperSU installed.... Its been rooted. Also I was only downloading a couple of apps whilst browsing and the phone got red hot. The battery was also draining at a phenomenal rate.
How do I take it completely back to stock? I unistalled supersu and tried a factory reset, that took me to a black screen which amougst other things said 'dm-verity verification failed'. What does this mean? Have I been sold a dodgy phone?
I would like to keep the phone but I just want it not to burn my hand off and the battery to last more than 2 hours.
I'm not bothered about having it rooted. I dabbled with it on my old phone but never really grasped what it was all about.
Sounds like you got a returned one that's not been checked I would contact the store and get it replaced
Sent from my SM-G925F using Tapatalk
Yeah definitely got a used one that someone returned. Good luck getting a replacement though as they'll probably not believe that you received it rooted ..
I paid via Paypal..... I'm going to open a case.
I'm not bothered about keeping it if I could revert it to stock. Cos I cba with the hassel of returns.
mikem1989 said:
I paid via Paypal..... I'm going to open a case.
I'm not bothered about keeping it if I could revert it to stock. Cos I cba with the hassel of returns.
Click to expand...
Click to collapse
If you can't get it replaced, just unroot using odin
Snowby123 said:
If you can't get it replaced, just unroot using odin
Click to expand...
Click to collapse
I'm new to this I've no idea what that is.
Is there anything you can point me in the direction of that will educate me on it?
mikem1989 said:
I'm new to this I've no idea what that is.
Is there anything you can point me in the direction of that will educate me on it?
Click to expand...
Click to collapse
http://forum.xda-developers.com/galaxy-s6-edge/general/sm-g925f-s6-firmware-thread-t3078841
This thread here tells you everything you need to know.
Hope this works for you.
Check the Knox status too. If it's 0x0 then all good.
Sent from my SM-G925I using Tapatalk
dlotters said:
Check the Knox status too. If it's 0x0 then all good.
Sent from my SM-G925I using Tapatalk
Click to expand...
Click to collapse
It reads KNOX WARRANTY VOID: 1 (0X0500)
What does that mean?
mikem1989 said:
It reads KNOX WARRANTY VOID: 1 (0X0500)
What does that mean?
Click to expand...
Click to collapse
It means if you try to get a warranty replacement, you are out of luck.
Every smartphone comes with a 1 year warranty, but root voids the warranty.
On Samsung phones KNOX is a piece of software baked into the bootloader.
When KNOX reads 0x0 your warranty remains intact;
if it read 0x1, or anything else, your warranty is void; It is much harder to replace
Send it back. As its been rooted the knox has been triggered which might void warranty and samsung pay wont work when its launched, u paid for a brand new phone.
Snowby123 said:
It means if you try to get a warranty replacement, you are out of luck.
Every smartphone comes with a 1 year warranty, but root voids the warranty.
On Samsung phones KNOX is a piece of software baked into the bootloader.
When KNOX reads 0x0 your warranty remains intact;
if it read 0x1, or anything else, your warranty is void; It is much harder to replace
Click to expand...
Click to collapse
I'd better get it sent back then, this is supposed to be a Brand New phone. Obviously not.
Just so people know. This phone was from online company Expedite Electronics. To be fair, they are cheap...... but this is probably the reason why!
mikem1989 said:
I'd better get it sent back then, this is supposed to be a Brand New phone. Obviously not.
Just so people know. This phone was from online company Expedite Electronics. To be fair, they are cheap...... but this is probably the reason why!
Click to expand...
Click to collapse
When you send it back, do not tell them it is rooted.
Tell them it was not in the condition you were told it would be in.
This is one reason why I may never buy a smartphone online.
When I buy one in person, I can closely inspect it before handing over the cash.
Snowby123 said:
When you send it back, do not tell them it is rooted.
Tell them it was not in the condition you were told it would be in.
This is one reason why I may never buy a smartphone online.
When I buy one in person, I can closely inspect it before handing over the cash.
Click to expand...
Click to collapse
Ah, too late :/
I have already lodged a complain. Telling them it has arrived with SuperSU installed, which raised my suspicion, then I found out it was rooted and knox had been tripped.
Have I dropped a bollack there!
This is not of my making, I hope Paypal backs me up on this one. I did lodge a complaint within 24 hours of receiving the phone.
You should be ok. Paypal usually always go in favour of the buyer. Im in the UK and theyve been really good with me, never had a problem.
UPDATE: I returned the phone about 2 week ago now. I cannot get in touch with Expedite Electronics so I opened a case with Paypal. For reasons I cannot fathom, Paypal sided with expedite even though I provided all the information they asked for and Expedite did not even respond!
It looks like I'm £450 out of pocket. Gutted isn't the word.
Just writing this so hopefully people Googling them will find it and maybe it will stop other people from dealing with this horrible company.
It sounds like you were very unlucky. I also bought my S6 Edge from Expedite Electronics for £388 (32MB) and it was in a sealed Samsung box and was definitely brand new.
Sounds like a job for the small claims court
mikem1989 said:
UPDATE: I returned the phone about 2 week ago now. I cannot get in touch with Expedite Electronics so I opened a case with Paypal. For reasons I cannot fathom, Paypal sided with expedite even though I provided all the information they asked for and Expedite did not even respond!
It looks like I'm £450 out of pocket. Gutted isn't the word.
Just writing this so hopefully people Googling them will find it and maybe it will stop other people from dealing with this horrible company.
Click to expand...
Click to collapse
So they have your money and your phone now? Id class that as theft then, im surprised PayPal didnt go in your favour. I bought a S6 Edge off a seller on Ebay the guy didnt pay hes contract bill with 02 so the phone was blocked, id gone past the 45 days protection with Paypal, Ebay didnt give a damn. Paypal surprisingly helped me out and i got a refund after sending phone back tracked which PayPal had requested.
Im really sorry they weren't as helpful with you. Did Paypal request that you send the phone back to the seller? Because usually they would only request that if they sided with you.
Yes they requested I send it back. I sent it back. I sent it Royal Mail Special Delivery. I then uploaded the tracking number and receipt. A couple of days later they settled in the sellers favour because 'my return evidence was unacceptable' .
I've absolutely no idea what they are talking about. They have yet to replied to my email. I'm going to phone them.
But Expedite did actually reply to me today after a week of no communication. They said they have been having email problems and are looking into my refund.
Fingers crossed!