Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations
I've done a quick search of this forum and [ALARMINGLY] can't find a solution (or any references) to a continualy cycling reboot on my daughter's day-old Sony Tablet S.
What's happening is, the system boots, I see the unlock screen for a few seonds and then it reboots again!! No time to do anything.
The power button (in combination with either of the volume buttons) doesn't do anything when the boot animation is being displayed. And the reset button (in the tiny hole) simply turns the tablet off, but the cycling reboots start again when powered back on.
Just so you know, I have owned and used the Morotola Xoom since August 2011, so do have some experience with Android Honeycomb, but nothing like this. Oh, and I have not attempted to root either machine.
Here's what I believe is the cause: I was copying a file off a network share (using a third party file manager), but it was VERY slow. The transfer mustn't've finished when I turned the tablet off (completely) for the night.
Therefore, I assume it is trying to resume the transfer, but there is a problem (possibly the WiFi connection is slow to connect). Nevertheless, I would have thought Andorid was more robust than to simply reboot... an error message would be a bit more "professional" and much more welcome than a cycling reboot that does not allow me to do a F%^&$#G thing about it!!
PLEASE HELP or point me to a forum that may be able to.
Thanks in advance.
Wow. That tablet is toast. Something must have been corrupted when you turned it off.
My girlfriend had an HTC Sensation 4G that had similar problems the day she bought it. HTC and our cell provider gave us the run around denying responsibility. We rooted it and flashed a new ROM which completely fixed it though. In your case for the Tablet S this solution is impossible as the tablet hasn't been rooted yet.
Return it to the store asap and tell them it's not working properly!
Have you tried the reset button on the side underneath the volume button. Just stick a pin in thhere and hopefully voila.
Let us know if that works.
Sent from my Sony Tablet S using Tapatalk
Cycling reboot - FIXED!
mightyfo said:
Have you tried the reset button on the side underneath the volume button. Just stick a pin in thhere and hopefully voila.
Click to expand...
Click to collapse
motoscoddie said:
And the reset button (in the tiny hole) simply turns the tablet off, but the cycling reboots start again when powered back on.
Click to expand...
Click to collapse
Yeah, mightyfo, I did. Thanks for your reply, though.
Anyway, I have attempted a few more "fixes". Among them was to delete the partial/currupted files from the SD card, without result. Then, for some reason, I turned off my WiFi access point, and, bugger me, the tablet booted! I turned the WiFi back on to be certain it was responsible for the problem and, yes, the reboot cycling started again.
Obviously, I turned off the WAP again, booted the tablet and killed the saved connection. Once I turned the WAP back on, I re-established the connection and the tablet has behaved ever since!
Just so you know, I did have the latest System update (v3.2.x) when all this was going on...
Makes me wonder if it is an Andorid issue, or something Sony have done while tinkering with Andorid. I just hope my findings can help someone else in the future.
Sounds like you need to do a system reboot.
Comprehensive explanation of the problem
Please take a look at the following very thorough explanation of the underlying cause of the reboot problem:
[Can't post links] Search for "android stops renewing lease" in Google and select the Princeton link (should be top of list).
My fix was to turn off the WiFi AP (to stop the reboots), delete ("forget") the connection and then set a static IP outside my DHCP range.
Hope this helps someone else...
Hello everybody,
I was playing with SWApp Link when suddenly my watch restarted by itself and got stuck in the Omate TrueSmart logo... I can't turn it off and it's getting hot... isn't a way to restart it like a smartphone?? I don't have the screwdriver with me so I can't pull the battery off, and also I want to avoid that because of the warranty...
Any ideas?
Connect it to adb, type "adb reboot" in a command console.
I left home with the watch fully charged so I didn't bring the charger either...
I guess I'll have to wait until it dies or I arrive home and try to reboot it using adb... the thing is I already tried once to connect it to my Mac and see if adb recognized it but had no luck...
EDIT: Finally, battery's dead... I'll charge it once I arrive home... two days with my TrueSmart and already got a freeze... disappointing...
If that happens again, see if you can get a log while it hangs there with "adb logcat > ts1_freeze.txt"
I'll do that, thanks for the advise.
I now have a worse problem... My Bluetooth isn't working... I turn it on and it turns off immediately, I mean, I barely can see the switch changing from OFF to ON when it changes back to OFF.
Sent from my GT-I9300 using XDA Premium 4 mobile app
Go into settings, disable quick boot under accessibility, and reboot.
This is actually a bug introduced in 4.2.2 and usually requires you to wipe cache to clear it out.
Thanks! :cyclops:
Should I enable it again? What is it for?
BeRniTo said:
Thanks! :cyclops:
Should I enable it again? What is it for?
Click to expand...
Click to collapse
Just keeps the device in hibernate for quick startup. If drivers crash, they can't be recovered without a power cycle.
It sounds stupid but this happened one time on my gear fit, just was connected to my PC with the ODIN program open doing nothing, and I was on my phone trying to install the gfm (because I can't pair my note 5 with the gear fit), and suddenly I saw something on the watch's screen and I couldn't believe I was on the menu, I wanted to active the bluetooth and make it visible but it wasn't responding the visible option so that's why I had to restared, so now I'm back again in the activation screen :crying:
I have 1 week trying to figure it out what could I did, but I give up. Someone can help me?
e.riveram10 said:
It sounds stupid but this happened one time on my gear fit, just was connected to my PC with the ODIN program open doing nothing, and I was on my phone trying to install the gfm (because I can't pair my note 5 with the gear fit), and suddenly I saw something on the watch's screen and I couldn't believe I was on the menu, I wanted to active the bluetooth and make it visible but it wasn't responding the visible option so that's why I had to restared, so now I'm back again in the activation screen :crying:
I have 1 week trying to figure it out what could I did, but I give up. Someone can help me?
Click to expand...
Click to collapse
probably same method as others. press the name on the watch about 25-30 times. afterwards a message will pop up, wait until it disappears. press and hold the name again for a few seconds and it should get in.
el_venga said:
probably same method as others. press the name on the watch about 25-30 times. afterwards a message will pop up, wait until it disappears. press and hold the name again for a few seconds and it should get in.
Click to expand...
Click to collapse
Yes, I tried it but nothing I saw this method in youtube .
but Thank you!
looking for a bypass too. i use a Jolla Sailfish OS Phone and cant install the gear Fit manager (get parsingfail message). Is there no cfw to bypass it?
After allowing to download a security update a couple of days ago, my watch went into a boot loop. It would get up to the screen with the time and the colorful spinning circles, run for a bit, then turn off.
I can enter fastboot, which has a message that the battery is low, and to connect a USB data cable (don't believe that's possible), status: 0.
I can also enter recovery. However, the instructions say that I should swipe up on the image of the dead Android. This doesn't work at this point, but a long press of the physical button does. So I enter recovery, and see my list of options. Again, I'm supposed to be able to swipe up and down to scroll through the list, and swipe left and right to select an item. No swiping works. Both a short and a long press just select the item in recovery, and the only item I can select at that point is to reboot.
After draining the battery as much as possible, to the point that I can't even enter fastboot without charging, I powered it on, and instead of displaying the time and spinning circles, it's just the spinning circles, but I think I have the same problem. It was running that for at least 20min and never got past, which is longer than even a first boot after factory reset.
Any thoughts on how to navigate in recovery or factory reset another way?
Same situation in here, but I solved it by pressing power button for 10 seconds, then the watch reloaded and everything went fine.
I have the same problem, but I get to the factory default option and back to the initial loop
Did anyone fix this?
Motorola have said they'll take my watch in for repair, but as I'm outside the 1yr warranty, they'll charge me. Also, they don't know the cost of the repair, so I'm basically giving my watch away allowing myself to be held to ransom for whatever price they seem fit.
Same here but its booting showing we got key update and I can't navigate to any side, even though on recovery mode same touchscreen not working. all was ok before this update...
ITMASTER said:
Same here but its booting showing we got key update and I can't navigate to any side, even though on recovery mode same touchscreen not working. all was ok before this update...
Click to expand...
Click to collapse
There might be a possibility that your recovery mode is working, but you have to navigate with two fingers or swipe multiple times to get from one to the next entry. I thought that my touch is broken, but its just a bad engineered handling.
I hope this helps
Cheers
Rezoran said:
There might be a possibility that your recovery mode is working, but you have to navigate with two fingers or swipe multiple times to get from one to the next entry. I thought that my touch is broken, but its just a bad engineered handling.
I hope this helps
Cheers
Click to expand...
Click to collapse
Yes Same here I also managed to do that !!
But anyway its not working normal and its not an system update..as after full reset you get back... this is just wear os update which is not coming back to my watch after I have reset it, I got old interface and security patch stays on 2017 April so our watch is lost support for updates
Is there a way to report Motorola support team that with this update they make watch useless?
You can get the touch to work in recovery. It's just very buggy...
Swipe down (might be up, not quite sure anymore) like a maniac as soon as you select recovery mode and don't stop for about a minute. You might have to press the button to get rid of the android symbol. But the touchscreen will suddenly start working normally allowing you to navigate the recovery. Might take you a few tries, but it does work.
Good luck.