Hi,
Here is my story.
I have Nexus devices since the first one, and every year i replace the old model for newer one.
Yesterday i bought i Nexus 5 to replace my current Nexus 4.
I did the same old show i always do when i buy a new Nexus : rooted it and installed my favorite rom, AOKP. I used Nexus Root Tookit 1.8.1 to unlock and root.
Everything seemed to be fine until i tried to use mobile data connection for the first time (i was using Wifi only until then). What happens : the Nexus keep connecting and dropping connection. The 'H' icon appears and suddenly disappears, then even the signal bars fade out. Then the signal bars appear again , then the H, then i see the arrows trying to connect and... boom, the process starts all over again. Restored a Nandroid backup from the stock rom, same problem !
I thought was a failed device, so i went to the shop to replace , as i bought it yesterday.
BUT when i get there, the sales guy refuses to replace it because i rooted the phone. Well , i always read this kind of thing, if you root the phone, you void warranty, but as i've been doing it for years, never worried about. But now...
So this is my situation : i just paid about us$ 600 (i live in Brazil) for a phone that does not work.
I really want to believe it's a software problem and some tweak will fix it. I'm a software developer and i never see something like you damage hardware components by installing software... makes no sense.
And if the device already had this problem before the root process i will win the bad lucky prize...
Please help, any hints will be VERY appreciated. It's not easy to earn 600 bucks, believe me
Cheers
The entire thing turned to be a mistery.
I could unroot and relock the bootloader, so the sales guy agreed to replace the device.
But the new one, just opened, had the same problem !
So i went to the carrier shop and replaced my SIM card. No lucky.
Maybe the device is not compatbile with my carrier ?
The problem was on my carrier network, nevermind.
Related
Hi all, I could really do with an expert or someone who deals with unlocking phones that never happened. Anyway, anybody's point of view would be appreciated.
Right, basically I've got an X10 mini(e10i) on O2 and have unlocked bootloader and flashed CMmini 7 2.3.7 and it's been working perfectly for the past 2 weeks with no issues. Today I went out to find an unlocker, the 1st one said he's need to charge extra because it was a custom rom, why that has anything to do with the unlock code I don't know?
I then went to the 2nd unlock stall and I explained it was custom rom etc and he said that was fine, hooked it up to SEtool box and after a few mins said he couldn't do it at the moment as the server was offline (about 12.40GMT today).
I left and put my sim in and it had no service so I did the norm and cleaned it etc and still no joy. Before I took it to the 1st stall it was working then because I got a txt message shortly before and he didn't even hook it up as he checked the f/w version 1st.
I took it back to the stall and asked him what was wrong, he checked it out, tried an 02 sim in as that was the original network and still nothing. He showed me the SEtool log which had my IMEI in it which said it tried to connect but no access to server/offline, something like that anyway.
Anyway, I kicked off as you do because it was working fine before he hooked it up and after getting nowhere went to the market police and got them to investigate. They came back and said what he told me anyway plus it might have been O2 themselves that blocked the phone? Why they'd do that when unlocking is common place I don't know!
I went off to O2 and they confirmed it's not blocked so went back. To cut a long story short I've gotta go to an O2 phone guru for them to find out what happened and if it's the unlockers fault then he'll have to replace it!
What I want to know is if connecting it up to SEtool (SEtool 2 I think it was) would in any way cause the issue i'm jhaving? I've already flashed back to stock kernal and firmware and still exactly the same. I'm also getting no sim inserted now and whichever network I try and connect to I get sim not supported or something like that.
If I can maybe even get a vaiid reason as to why this happened and there's no way they might be at fault i'll have to learn to accept it, it just seems funny that it was working shortly before! If there is any reason that he is at fault somehow i'd like to hear about it so I've got some info and ammo to go on.
Thanks for taking the time to read this, I thought it best to explain everything that happened and what i've done to try and resolve it. I hope someone can help and any guides/info etc offered i'll at least give a go once to try.
Hello,
I would first of all like to apologise for this long post. In January I purchased my Samsung Galaxy SII on contract from Orange. It worked fine and looked and behaved like (what I'm now guessing) is an unlocked phone (it didn't have any of the Orange apps installed and I had a lot more options). However, it started behaving strangely for the last month and to make a long story short, I received a replacement phone today.
The idiotic thing is that this replacement phone has a load of Orange apps installed (which I cannot remove!) and I noticed that some of the options I was used to on my old phone (Such as System Update) did not exist. I phoned Orange immediately to ask what the hell they had done, and they not only tried to tell me that my old phone probably broke down because I didn't have any of their apps installed, but also that my old phone should have had those apps installed. They even connected me to Samsung, even though it's not Samsung's start-up apps that are driving me insane (For heaven's sake, they even have the Orange logo at start up. It's not like I'm going to forget who my network operator is every morning.)
Anyway, after having read some guides here I've tried to root my phone and tried some SIM unlocking apps, but it seems to have made no change at all. I would have phoned Orange and simply ask them to unlock my phone, if not for the fact that I did that back in early July and they still have not sent me a bloody thing.
I am out of options and I am getting very irritated because I was used to the phone that hadn't been slobbered all over by Orange, and now I'm stuck with this limited thing (Can't even get the *#SIMLOCK# to work).
Does anyone have any suggestions?
AWizardDidIt said:
Hello,
I would first of all like to apologise for this long post. In January I purchased my Samsung Galaxy SII on contract from Orange. It worked fine and looked and behaved like (what I'm now guessing) is an unlocked phone (it didn't have any of the Orange apps installed and I had a lot more options). However, it started behaving strangely for the last month and to make a long story short, I received a replacement phone today.
The idiotic thing is that this replacement phone has a load of Orange apps installed (which I cannot remove!) and I noticed that some of the options I was used to on my old phone (Such as System Update) did not exist. I phoned Orange immediately to ask what the hell they had done, and they not only tried to tell me that my old phone probably broke down because I didn't have any of their apps installed, but also that my old phone should have had those apps installed. They even connected me to Samsung, even though it's not Samsung's start-up apps that are driving me insane (For heaven's sake, they even have the Orange logo at start up. It's not like I'm going to forget who my network operator is every morning.)
Anyway, after having read some guides here I've tried to root my phone and tried some SIM unlocking apps, but it seems to have made no change at all. I would have phoned Orange and simply ask them to unlock my phone, if not for the fact that I did that back in early July and they still have not sent me a bloody thing.
I am out of options and I am getting very irritated because I was used to the phone that hadn't been slobbered all over by Orange, and now I'm stuck with this limited thing (Can't even get the *#SIMLOCK# to work).
Does anyone have any suggestions?
Click to expand...
Click to collapse
and i suppose you are not rooted or probably you don't want to void warranty?
bcse there are few applications (root required) for simunlock
and do research first please...there is more than one post for this problem
Moving to Q&A, post all future questions there.
Thanks
The-Hulk
Have you tried flashing an unbranded firmware through Odin?
Sent from my GT-I9100 using xda premium
wishmas7er said:
and i suppose you are not rooted or probably you don't want to void warranty?
bcse there are few applications (root required) for simunlock
and do research first please...there is more than one post for this problem
Click to expand...
Click to collapse
I AM rooted. Like I wrote in the OP, I rooted it and tried some recommended SIM - unlock apps, none of which worked. I also did spend about 4 hours trying to research on this before I hit a wall, so yeah.
*boy*racer* said:
Have you tried flashing an unbranded firmware through Odin?
Click to expand...
Click to collapse
I've found a lot of useful guides for it, however none of the links for the firmware itself seems to be working.
AWizardDidIt said:
I AM rooted. Like I wrote in the OP, I rooted it and tried some recommended SIM - unlock apps, none of which worked. I also did spend about 4 hours trying to research on this before I hit a wall, so yeah.
I've found a lot of useful guides for it, however none of the links for the firmware itself seems to be working.
Click to expand...
Click to collapse
Post the links to all the guides and Apps you have tried.
1.get your arse over to sammobile and get the unbranded firmware for your phone/country.
2.next time buy an unbranded phone like I do.
Did you buy your original phone direct from orange, or via somewhere like carphone warehouse? CPW phones are unbranded even if you are buying them on a contract with a specific provider. Orange however always supply branded phones.
My HOX+ (international model) worked fine for months, but yesterday it suddenly lost signal and now it's stuck in the airplane mode. When that happened, I didn't reboot, upgrade or otherwise tampered with the phone. The phone was rooted and had Elegancia ROM 4.5.0 installed long time ago.
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
I wiped cache, simulated battery pull, and installed Elegancia ROM 5.2.0 and re-flashed boot.img from it. Nothing helps. It looks like hardware problem, but before I try repair options, perhaps anyone here has other ideas.
Speaking of hardware repairs, does anyone have experience with repairing rooted HTC phones ? I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
cozzamara said:
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
Click to expand...
Click to collapse
Can you remember when those situations are happening if the cellular network signal is weak in this area? Is this problem occurring everywhere or specifically in a zone area e.g. only work, only at home,etc.?
Are you using the Power Saver mode?
Maybe your SIM card is just a bit loose in it's support, try to install a "scotch" tape cut-to-size on its back, it only takes 5 minutes to try and its free!
cozzamara said:
I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
Click to expand...
Click to collapse
Not at all! Your warranty with your provider can be void, but not with HTC.
Many reports of the same issue with the Nexus Galaxy HERE
Yes, I am absolutely positive now it's a hardware problem. The same SIM card works perfectly in another phone, and other SIM cards don't work in this HOX+ with the same symptoms. The phone doesn't even notice absence of SIM card when there's none - it says "No Service", and doesn't say "No SIM Card", which it normally did before.
Lucky Thirteen said:
Not at all! Your warranty with your provider can be void, but not with HTC.
Click to expand...
Click to collapse
That is not what HTC told me. Their phone representative said that unlocking bootloader voids the warranty, regardless of how your purchased the phone.
I was ready to go ahead with paid repair, but after checking IMEI number, they told me this is a global (C2) model, originating in UK, and not only their warranty doesn't apply here, HTC USA won't even repair it for a fee because they don't have necessary parts. This was factory-unlocked international HTC One X+ (model S728E), purchased on US eBay, and yes - it is UK model, so I'm stuck now. I'll update when I talk to HTC in UK.
Update
As promised, I am posting an update to this story.
I called HTC UK and they said if the problem is not caused by firmware modification, it will be covered by warranty.
I filled RMA request on HTC UK support site, but then they changed their mind and told me that repair will cost because of the unlocked bootloader.
I didn't have any other options at that point, so I installed stock ROM, unrooted and re-locked bootloader and sent the phone to UK service center. I used the cheapest USPS shipping (about $20) and it took about 2 weeks for the phone to get there from NY, but once it got there, I received back repaired working phone here in the US in a couple of days. I was not charged any money for this, after all.
The serial number of the phone remained the same, but IMEI changed, which confirms that the problem was in hardware indeed.
By the time I got the phone back from UK, my eBay seller obtained RMA from US HTC (which they denied me directly).
This whole experience demonstrated that:
US HTC support is useless. Everything several of their representatives told me turned out to be outright BS.
UK HTC support is excellent.
HTC doesn't seem to have consistent policy regarding unlocked bootloaders. Formally unlocking voids warranty (at least on non-developer units), but in reality it probably doesn't, if the the hardware is faulty
My experience
HI,
I have an HOX which had the standard HTC firmware from new. The battery needed replacing so contacted my network provider who agreed to “replace” the battery for me.
Received the phone back, not my phone but a refurbished phone which now had branded firmware, not overly happy about that! But I did have “my” phone back.
After reinstalling all the apps I use regularly and using the phone for three days, I noticed that I could not get any network coverage for approx. 24 hours. I called at the network provider shop where the assistant said that it was unusual and appeared to be stuck in airplane mode, which I hadn’t noticed. After using factory reset and a new sim the problem was still evident.
Two options; return it to the network provider for repair or try one of the larger shops which have a technician on site.
Whilst deciding what to do (over lunch) my phone started working correctly all the network information appeared in the “about” menu, great, sorted. I assumed the new sim need to “register” its self :/ However, several hours later the phone again showed no network signal!!!!
I just left the phone to one side and decided that I should send it back for repair, again.
Having left the phone untouched, it again started working, the only thing that I noted was that each time it started working it had turned off power saver mode. I have left power saver off and for the last 24 hours the problem has not reoccurred. Early days, but fingers crossed
In summary I guess it is a firmware problem based on my experience.
I hope this helps anyone who experiencing the same problems.
Well I have a GT-9300, I used to have custom ROMs on it. Until it received a SDS(In total the phone was 4 times in Warranty repair), they "fixed" it the first time.
After a while I got tired of the Stock ROM and it being Sluggish, wanted to install Cyanogen Mod. I did but the phone turned into a PDA, when I checked in Status(Settings>>About>>Status) the "Network" block said "Unknown"(IMEI & Serial Number were intact!). The phone is SIM free!
I sent the phone a second time to Warranty repair, they "fixed" it again.
Now after it returned, after a while I wanted to Update via Samsung Keis to 4.3, after I did same result that happened after first repair!(IMEI & Serial Intact but Network Unknown)
I sent the phone off to a 3rd time to Warranty, this time they replaced the entire Motherboard of the phone thus changing IMEI & Serial Number.
When it came back, when I went to pick it up at the store where I sent it off. I noticed that the SIM card slot is broken, sent the phone to warranty repair once a gain and got it back after a week with fixed SIM slot.
Now my concern is that even after the Motherboard has been replaced, if I will try to install a custom Cyanogen Mod I will hit the same error (IMEI & Serial Intact & Network: Unknown).
Has anyone had this kind of issue of SDS and Network:Unknown? After a new motherboard replacement did it solve it?
I really want to get rid of the TouchWiz, it's heavy and makes the phone sluggish!!
I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!