Hi guys,
I've just re-installed WhatsApp. I manually backed up my chat history before uninstalling using the built-in backup feature. When I re-installed it, the installation successfully found the backup and automatically restored it. I can see all my messages but the problem is the thumbnails of previous pictures do not open the full image. When I click on the thumbnail it says "Sorry, this media file doesn't exist on your SD card."
However when I check the folder, WhatsApp/Media/Images on my internal SD card, they are all still in there. It seems like the links are broken. Any new pictures that I receive after the re-installation work fine. And these new pictures are also in the said folder along with the previous pictures.
I have tried forcing a rescan of the media; moving all the pictures into another folder, rescanning, moving them back in then rescanning. I am on CM10. The WhatsApp folder is on the internal SD partition as it's always been (even in CM7).
Does anyone have any ideas?
CVonV said:
Hi guys,
I've just re-installed WhatsApp. I manually backed up my chat history before uninstalling using the built-in backup feature. When I re-installed it, the installation successfully found the backup and automatically restored it. I can see all my messages but the problem is the thumbnails of previous pictures do not open the full image. When I click on the thumbnail it says "Sorry, this media file doesn't exist on your SD card."
However when I check the folder, WhatsApp/Media/Images on my internal SD card, they are all still in there. It seems like the links are broken. Any new pictures that I receive after the re-installation work fine. And these new pictures are also in the said folder along with the previous pictures.
I have tried forcing a rescan of the media; moving all the pictures into another folder, rescanning, moving them back in then rescanning. I am on CM10. The WhatsApp folder is on the internal SD partition as it's always been (even in CM7).
Does anyone have any ideas?
Click to expand...
Click to collapse
try wipng data in settings >>applicatiin>>manage apps >>whatsapp >>clear data
and sign in again
or try to send an error report to whats app about this matter
Soul reaper said:
try wipng data in settings >>applicatiin>>manage apps >>whatsapp >>clear data
and sign in again
or try to send an error report to whats app about this matter
Click to expand...
Click to collapse
that's pretty much the same as uninstalling and reinstalling. but yeah gave that a try anyway and still the same result
and yeah i did email whatsapp support.. not sure if i'll get a reply though
Just don't think that's possible as of now. Maybe they'll enable it later. If they respond to your email, can you post their response here for all of us to see?
I think/ am quite sure that Whatsapp for now does not re-allow images to be put on their backup servers because of the space it uses. (for millions of users)
Guess that will be a feature will not get for the moment.
it's not restored (uploaded) back onto their servers..
i've restored many times before on CM7 with the thumbnail links (well pointers to be exact) to the full-sized images on the sd card being correct
but i've never experienced this breakage of the "pointers" =\
i will post their reply if they ever do
Loveleen Kaur (WhatsApp Support)
Jan 09 09:07 (PST)
Hi there,
Thanks for your response. Apparently, this issue is relative to switching from CM7 to CM10. We apologize for the inconvenience. We hope to resolve these types of issues in the future. Unfortunately, we cannot comment on the timeline of when a fix will be available.
If you have any other questions or concerns, please feel free to contact us. We would be happy to help!
--
Loveleen Kaur
[email protected]
WhatsApp Support Team
Click to expand...
Click to collapse
:/
interestingly enough.. the CM10.1 09/01 2nd build for the LG P990 fixed this whole problem!
Hi
After reading that email response and not seeing no update tells me this has not been resolved?
I just downgraded my phone back to my old one, which in the past I successfully transferred whatsapp (Xperia Mini Pro > Xperia Z)
Now for a temporary reason I need to transfer back from the Z to the Xperia mini pro.
Even though I have factory reset the Xperia mini pro and firmware updated it, when I go to restore the whatsapp, but I am missing the images between the time I got the Xperia Z.
There is like a 6 Month gap, all the Xperia Z media is not linked although they are all in the same folder?
There is a linking issue since the old ones load?
Any thoughts on this.
The only think i noticed that has changed was that the Xperia Z had the files on the Internal SD, where as the Xperia Mini Pro had them on the External SD... Which would explain it, but I cant actually put files on the internal space (it has none for user use)
I would like to resolve this at some point soon.
Many Thanks
i am facing a similar issue as well.
i had to send my xperia z for repair, so i did a backup of the whatsapp folder and did a restore to my old HTC desire s.
whatsapp on the HTC phone was saying that the media is not found (only for old media files), but new media received on HTC phone was ok.
after i got my xperia z back, i did a backup of the whatsapp folder on the htc phone and restored on my xperia z.
now xperia z is able to view all my old media files that were originally received on the xperia phone. but when i try to view any media that i received on the HTC phone, whatsapp is giving the "media not found error". but all the media files are inside the whatsapp directory.
Yeah I just got a note 3 a few weeks ago and transferred my WhatsApp folder from my LG 2X. Got the same problem again. They were both stored on internal SD. I don't think I can be bothered anymore.
Sent from my SM-N9005 using Tapatalk
I also encountered this problem "sorry this media file doesn't exist on your SD card" and the images are blurred, and after playing it for a while on my ace 2, I finally solved it. Its Whatsapp folder pointer problem.
Basically you need to use a file explorer, and there should be 2 folders, sdcard0 (internal phone memory) and extsdcard (external sd card), your backup (conversations, images, videos) are in extsdcard, and you need to copy the media folder in extsdcard/whatsapp folder and then paste it to sdcard0/whatsapp folder (overwrite), and that's it. If your sdcard0/whatsapp/media contains some images already, then you got to copy the images from extsdcard to sdcard0 (not by folder overwrite).
Hope this helps
I'm having a similar problem.
I downgraded my Samsung Galaxy S from CM11 (which I used for about 6 months) to a custom ICS mod. Even though al my media files are located in the correct folder on my internal SD card and Whatsapp properly reloaded my chat database, Whatsapp doesn't seem to be able to locate the pictures I received or took in the last 6 months. However, pictures from before CM11 are detected properly.
Did something changes in the filesystem setup between ICS and CM11? If so, is there a way to correct this for Whatsapp??
right now the offical last version is 2.11.378 which i downloaded from play store after a clean new rom and i got the "unable to restore" message. then i had downloaded whatsapp+ because of the more options. so i said lets try nothing to loose and voilaaa succesfully restored even with the pictures and everything. i checked the + version. right now it is 2.11.301
thewalekk said:
right now the offical last version is 2.11.378 which i downloaded from play store after a clean new rom and i got the "unable to restore" message. then i had downloaded whatsapp+ because of the more options. so i said lets try nothing to loose and voilaaa succesfully restored even with the pictures and everything. i checked the + version. right now it is 2.11.301
Click to expand...
Click to collapse
I just tried now with Whatsapp+ but still nothing...
Those who cant get their history back, here is the %100 working answer.
First rename your whatsapp folder something else just incase.
Then download whatsapp+ 6.15D and install
Rename your folder back again as whatsapp
Open the app and register your phone just like original version
(If you had a plus backup before the app will ask to restore the plus backup. Pass it and register as normal)
Now restore your messages (you will see it will be restored)
Now go to the plus options and take a full plus backup (not normal whatsapp backup! Plus backup!)
Now rename whatsapp folder again just incase and uninstall whatsapp+ and install the latest plus version
Rename the folder back
This time use plus restore option when you first open the app
And there you go... latest version and your all messages are back )
P.S : Sometimes you can get an error when you register your phone like "your client's base has chaned" if you get the error install the latest original from play store and uninstall it and do the steps from the begenning...
b1inarical said:
i am facing a similar issue as well.
i had to send my xperia z for repair, so i did a backup of the whatsapp folder and did a restore to my old HTC desire s.
whatsapp on the HTC phone was saying that the media is not found (only for old media files), but new media received on HTC phone was ok.
after i got my xperia z back, i did a backup of the whatsapp folder on the htc phone and restored on my xperia z.
now xperia z is able to view all my old media files that were originally received on the xperia phone. but when i try to view any media that i received on the HTC phone, whatsapp is giving the "media not found error". but all the media files are inside the whatsapp directory.
Click to expand...
Click to collapse
Hi
A friend just experienced the same "Sorry, this media file doesn't exist on your SD card." problem when he moved his WhatsApp chats between two phones, like b1inarical did with his Xperia Z and HTC Desire S.
Has anyone found a technical workaround to this perennial WhatsApp account transfer problem, or is it innate and cannot be solved?
Thanks in advance.
This worked for me - backup the entire WhatsApp directory from the old phone from the SDCARD (or wherever it is on your phone), then copy it to the new phone BEFORE you install WhatsApp. When you install it on your new phone choose to RESTORE THE MESSAGE backup and the images should be linked to the correct directory on your phone
sam10000 said:
Hi
A friend just experienced the same "Sorry, this media file doesn't exist on your SD card." problem when he moved his WhatsApp chats between two phones, like b1inarical did with his Xperia Z and HTC Desire S.
Has anyone found a technical workaround to this perennial WhatsApp account transfer problem, or is it innate and cannot be solved?
Thanks in advance.
Click to expand...
Click to collapse
sam10000 said:
Hi
A friend just experienced the same "Sorry, this media file doesn't exist on your SD card." problem when he moved his WhatsApp chats between two phones, like b1inarical did with his Xperia Z and HTC Desire S.
Has anyone found a technical workaround to this perennial WhatsApp account transfer problem, or is it innate and cannot be solved?
Thanks in advance.
Click to expand...
Click to collapse
I have found the root cause, but not a way to fix this issue.
By switching WhatsApp from a Nexus 5 to a Galaxy S2 (have to send N5 in RMA) I restored conversations but media link is broken, although the folder has been placed correctly.
By opening your WhatsApp DB (/data/data/com.whatsapp/msgstore.db) with a text editor like Notepad++, look for
Code:
/storage/emulated/0/Whatsapp
This is the WhatsApp folder on my Nexus 5. However, the internal SD card on the Galaxy S2 is /storage/sdcard0. Since WhatsApp is quite stupid, it saves the FULL path in the DB, instead of pointing straight to /sdcard/.
If I open this DB with ANY SQLite browser, I can find only few of these paths, contained in the media_refs table. Only 51 results are shown, while I have thousands of audio clips and pictures. Messages table does contain many information, including the Whatsapp server where the media has been downloaded, but not the path on the device.
Does anybody know how to pull this information? It is displayed when opened in Notepad++ (and I can see thousands of results searching for /storage/emulated/0/) but the DB table does not show all of them...
Sorry to bump an old thread but is the only thread I can find with a similar issue to mine. HTC M8 (lolipop) is in for repair and managed to back up my chat history to a loan phone from a friend HTC desire 610 (kitkat). Chat history has been restored with no issues. But the media images are "not on SD card" however if I manually browse they are there. Did anyone find a solution or a way to change the path as per Oliver's post?
Strange part is that videos have moved over with no issues. Just images.
Hey guys,
i need help our here. i am facing a rather odd problem which started yesterday. whenever i tried to open gallery, it says "
Not enough space. Delete unnecessary items such as download softwares, videos and documents."
I have factory reset the device 3 times deleted everything, flashed using ODIN but no avail. Any body has any solution for this?
I am using:
Stock ROM XXMEB5
Stock Kernel
Stock Recovery
EDIT: Finally Solved the Problem. The phone was not resetting properly, so for users facing this problem there are 2 possible solutions:
1. Flash stock rom, goto stock recovery and from there wipe data if CWM does not do it properly (In my case CWM did not do it properly)
2. The other solution, the info i figured out was that it had to do something with a folder in Android/Data directory. Try to delete folders one by one to see if this fixes the error
wajiman said:
Hey guys,
i need help our here. i am facing a rather odd problem which started yesterday. whenever i tried to open gallery, it says "
Not enough space. Delete unnecessary items such as download softwares, videos and documents."
I have factory reset the device 3 times deleted everything, flashed using ODIN but no avail. Any body has any solution for this?
I am using:
Stock ROM XXMEB5
Stock Kernel
Stock Recovery
EDIT: Finally Solved the Problem. The phone was not resetting properly, so for users facing this problem there are 2 possible solutions:
1. Flash stock rom, goto stock recovery and from there wipe data if CWM does not do it properly (In my case CWM did not do it properly)
2. The other solution, the info i figured out was that it had to do something with a folder in Android/Data directory. Try to delete folders one by one to see if this fixes the error
Click to expand...
Click to collapse
I recently updated OTA to 4.1.2 and have suddenly got this same problem today, im not technically that great so all i did was save the files i wanted to keep and did a factory reset but nothing has changed. I can open my pictures in Smart Gallery Lock Free but im also having the problem that nothing deteles properly, everything i delete re-appears when i re enter Smart Gallery
I have tried removing the files directly from "My Files" but it will only work on the extSdCard not sdcard0 its says deleted but doesnt go anywhere.
I have looked at your point 2. but i dont know what i can delete without making things worse
Hope somebody can help
summerg said:
I have tried removing the files directly from "My Files" but it will only work on the extSdCard not sdcard0 its says deleted but doesnt go anywhere.
I have looked at your point 2. but i dont know what i can delete without making things worse
Hope somebody can help
Click to expand...
Click to collapse
Hi, I just experienced this one on my Samsung Galaxy Chat, latest android release. Here's what happened:
- installed Instagram
- took a couple of pictures with it
- took a picture with camera
- tried to open galley and got the "no space" message
- restarted phone, no change
- uninstalled instagram
- gallery works fine now.
Hope it helps.
marco
ilgioa said:
Hi, I just experienced this one on my Samsung Galaxy Chat, latest android release. Here's what happened:
- installed Instagram
- took a couple of pictures with it
- took a picture with camera
- tried to open galley and got the "no space" message
- restarted phone, no change
- uninstalled instagram
- gallery works fine now.
Hope it helps.
marco
Click to expand...
Click to collapse
well, this worked for me. how can i use instagram now?
whenever i reinstall instagram the issue with the gallery comes back.
Hi Guys,
I encounter a strange thing, yesterday my phone was very heat and decided to pull battery out manually (because i don know what things running behind) After restarting the phone, i found out that the internal memory of my photos, videos and the application data are all gone, the phone main screen is normal all the apps icon still there but some apps are not able to run smoothly and need re installed.
My question is:
1. I try to use data recovery software from pc (recuva, stella pheonix etc) but i cant find the photos and videos that i need to recover), at the same time, i try to use from phone apps (undelete, diskdigger). The results are the same i cant find and recover all the files is needed. Anyone know how to recover in other ways?
2. I saw my photo gallery has alot of thumbnail images which i cant open at all after this. I have deleted it, what causes it happen and the thumbnail cache file is more than 2gb, i not dare to delete and i was hoping my files are inside.
3. Is this problem happen due to memory corrupted? or some apps like antivirus caused ? i just install a antivirus call COMODO the day before it happen.
4. Anyone know how to recover internal memory through adb tool ?
Hey ! Since I updated my phone, I can't read/write anymore on my storage (internal/sdcard). I can't even take a pic or a screenshot. When I use my files explorer, the phone is "empty", same when I connect the phone to my computer.
Gallery says the phone is empty. Google photo sync doesn't work anymore, but i can see the last pic preview.
Thing is when I look at the storage, there are 1,8gb data on pics and vids, so the data are still there.
I read Android 11 on A3 had a lot of issues, but I havn't seen a case like mine.
Fastboot is still working, I can install apk from ADB but not from phone.
How can I backup my data ? (especially pics)
I tried ADB's backup, I got my "backup.ab" file but since i'm pretty newbie, I didn't understand the way to extract it.
Thanks for help !
Zoulka said:
Hey ! Since I updated my phone, I can't read/write anymore on my storage (internal/sdcard). I can't even take a pic or a screenshot. When I use my files explorer, the phone is "empty", same when I connect the phone to my computer.
Gallery says the phone is empty. Google photo sync doesn't work anymore, but i can see the last pic preview.
Thing is when I look at the storage, there are 1,8gb data on pics and vids, so the data are still there.
I read Android 11 on A3 had a lot of issues, but I havn't seen a case like mine.
Fastboot is still working, I can install apk from ADB but not from phone.
How can I backup my data ? (especially pics)
I tried ADB's backup, I got my "backup.ab" file but since i'm pretty newbie, I didn't understand the way to extract it.
Thanks for help !
Click to expand...
Click to collapse
Try
adb pull sdcard