Hi All,
I’m having a problem on Whatsapp and apparently according to support, I’m the only having this problem..
Here it is
I get notification of new comment in a group, but when I go in, it doesn't show the number signifying unread comments (in green) next to the group name, within the group list.. It's as though I've already read it.... but I haven't.. And there is actually a new comment/s. At the same time,, other groups or single chats are showing the number as they should.
I have had a backwards and forwards discussion with Whatsapp support, sending them the required “logs”, but in the end they told me to go to my phone company providing he below reason...
Thanks for your message. Chat message notifications should not disappear unless another application or the device read it and cleared it. I was not able to duplicate the issue or find any errors within your WhatsApp which may point to the issue. Therefore it is most likely caused by an application installed on your device or the device itself. We apologize for any inconvenience this may have caused.
Here’s what I have tried to do to fix this problem
Uninstall/reinstall (standard)
Uninstall/reinstall (without backup/history)
Backup only the database on PC > Uninstall > Clean any residual files using “Clean Master” > Reinstall
Still happening.. It’s not any one particular group, and it doesn’t happen all the time, but it’s VERY annoying.
If they are right and it’s an app conflicting with it, which type of an app could be, so I know what I’m looking for?
Your help would be greatly appreciated.
Related
there doesnt appear to be anything in search relating to this so here goes.......
.....im getting sick of htc changing so many features and settings on this phone everytime they release an update. ive got another issue now. not mentioning the dozen ive managed to sort myself in the last day or so.
my text messages are now all over the place. if i recieve a message i hit the message icon on the scroll bar and it opens. reply and then close. normal situation. however. when i want to send another message to the same person either by opening their contact info or hitting the message icon and finding the conversation there is no info at all. wtf!!!
if i go to all messages i get a list of all recipients and the last message either sent or recieved but when i click on that person to reply the entire conversation, 1,2 10, 100 messages that are in brackets next to their name are nowhere to be seen. ive tried removing contact pictures, deleting numbers and attaching them to the contact when a message comes in. no luck. been through the messaging settings, cant find anything else to check or uncheck to resolve this situation. ive no contacts on my sim card just the phone.
cheers. i do need to know if its a general thing with this rom or is my phone just playing up? anyone else noticed this? communications is a big part of messaging and as all phones nowadays seem to be able to record and display conversations with each contact i find it hard to believe htc suddenly decided to bin the idea.
anyone got any suggestions as to how i recover this option as i cant be asked to remember the last few messages of every conversation i have. not to mention important information that i cant access if i cant pull up more than one previous message!
I have the new stock Rom 3.14, and I haven't encountered anything like you've described here. What application did you use to restore the backed-up messages after you flashed the ROM?
fixed this. i had installed a cab recently which disables the annoying 'sent message successfully' notification. but this was also causing the above mentioned problem. unistalling the cab means ive got my conversations back and all contacts/messages link properly. see here for all info and further links... http://www.htchd2forum.com/general-htc-hd2-discussion/more-hatred-for-new-3-14-rom-(conversations)/
I apologize if this issue is somewhere in this forum. I've been searching for the better part of an hour and I haven't found anything close, to the issue that I'm having.
Problem: when I send a text message to multiple contacts, for some reason, all of the phone numbers for people in the list, show up as part of the phone number, for the last person on the list from that point forward. For example, suppose that I send a tm to Joe, Mary and Sam. Their phone numbers are 222-222-2222, 333-333-3333 and 999-999-9999, respectively. When I get a reply from Sam (who's the last person on my list of recipients), the msg shows up as being from "222-222-2222;333-333-3333;+1999-999-9999". Note that the +1 has been added only to the last number.
The first time that this happened, I had to delete the contact record for the last person on the list (Sam in this example), turn off the device, restart and manually enter a new contact record. Now that process doesn't work.
Any help would be greatly appreciated.
bump to the top in hopes that someone has an idea as to what's doing this.
hi,
i have an htc HD2 with the android energy rom. but it seems that all programs have to "ask" activly to the servers if they have something, while i thought android could handle all push notifications? for example, whatsapp, at first it worked well, but now i'm not directly getting messages. when i open whatsapp i smetimes get messages that are send 30 minutes ago, while the whole idea of whatsapp is that it can be used instead of sms, hust having my phone standby in my pocket must be enough to get directly, not even 1 miunute later, the messages others send to me, just like sms does. the same problem i have with my gmail application, he only syncs when i open it, while it has to be like sms, directly push it from the server to my phone, if i ask for it or not, just what the word push say, but no, i open the application, and messages of the day before come in... :S does someone knows how to solf this, or is there a way to check if my provider hi(kpn, dutch) blocks things?
Bart
Please use the Q&A Forum for questions Thanks
Moving to Q&A
okey okey, i'm veeeeeeery happy i have no crackberrie but still it would be nice to see this to be solved
Hi,
i have a strange problem: i'm constantly connected to facebook chat with my WP7.
(last update)
but i don't receive messages directly to WP7
so when i connect to facebook on my computer i see messages i never had on my phone...
does anybody got the same problem? it was working good 2 month ago and now it doesn't
Is it after updating to Tango?
Delete your Facebook account from your phone and unlink it on your Live account and then join them back together.
This is a problem that is starting to show up for a lot of users. Me included.
Most likely something to do with the integration itself. No one has been able to fix it as far as I know. Happens both on Tango or non-Tango so it's not related to that.
I can get like one or two messages from Facebook in the chat but then I get no more only to find out I got more messages if I log in to Facebook on the web and take a look. The messages just stops being delivered to the phone for some reason.
dannejanne said:
This is a problem that is starting to show up for a lot of users. Me included.
Most likely something to do with the integration itself. No one has been able to fix it as far as I know. Happens both on Tango or non-Tango so it's not related to that.
I can get like one or two messages from Facebook in the chat but then I get no more only to find out I got more messages if I log in to Facebook on the web and take a look. The messages just stops being delivered to the phone for some reason.
Click to expand...
Click to collapse
Have you ever used some kind of third party Facebook Messenger. I used to use IM+ which caused problems, because It didnt sign me off accurately, and left me signed in. This caused the same behaviour that you described. I suggest you to log in to your facebook accout and remove all the unused apps from your profile, and try It again. If It now works, maybe there is something with your operator, maybe they have network instability and lose some network packages or anything like that. If nothing works, try to do a hard reset, but make a backup before that in case It didnt solve your problem.
Yep exactly same thing
i already tried:
- hard reset
- disconnect / reconnect in "Messages" tab
- switch from "available" to "offline" and get back to available
- as OndraSter said, remove facebook link in Live, and then relink it
i hope Microsoft will solve the problem.
as far as i know, everything goes through Live no? so i think it's microsoft problem, not facebook
and i never used other softwares (like IM+)
I had this problem. Solved by itself.
What happens is when you reply a facebook message via integrated message app you'll stop receiving messages until you disconnect and connect again. Seen to be a problem with live integration with facebook, hope it'll be fixed with the new revamp they'll do to make MS web pages more metro.
brlag said:
I had this problem. Solved by itself.
What happens is when you reply a facebook message via integrated message app you'll stop receiving messages until you disconnect and connect again. Seen to be a problem with live integration with facebook, hope it'll be fixed with the new revamp they'll do to make MS web pages more metro.
Click to expand...
Click to collapse
i tried to remove facebook from phone, then add it again. but it doesn't solve the problem.
i'm facing another problem too: If i switch off the facebook chat in "messages", i keep connected to the chat. so poeple send me message but i don't receive them until i go to facebook application (which i never do)
Problem:
Occasional text messages are not "received". Just as a rough number, I'd say over 90% of SMS sent to me, I get. But I have been able to narrow down the problem with the missing ones.
I only noticed the issue because while at home or when I have headphones in, I have tasker set up to announce the name of the sender of a new SMS to me. Once in a while, it would say the name, but I wouldn't get a new text notification sound nor would I get a new message in any messaging app.
Phone info:
Nexus5
Android 4.4.4 rooted
Stock rom, kernel, etc.
Carrier is T-Mobile
Messaging apps used (not at the same time) are Hangouts, Smitten SMS, Google Messenger
Useful information:
1. This is NOT an iMessage issue. Missing messages have come from both android and apple phones. The last time this happened was today from a S5.
2. This is NOT a carrier issue. The message is received by the OS.
3. This is NOT an app issue. The message is not picked up by stock messaging app or any others.
4. This is NOT a formatting/encoding issue. I have people resend the message (copy/paste) and the resend always goes through and is shown in the messaging app.
5. This is NOT a group messaging issue. These are one on one conversations.
6. The missing message does NOT show up in /data/data/com.android.providers.telephony/databases/mmssms.db.
7. If I set up Tasker to log all incoming SMS, it IS able to log the missing message AS IT IS RECEIVED BY THE OS.
My theory:
Tasker can catch these missing messages, but the mmssms.db won't see them. So that tells me that somewhere between the phone getting the message and the phone logging it to the mmssms.db to be read by messaging apps, there is a failure. I do not know Android well enough to precisely say where this failure is happening. Because Tasker isn't logging them as they hit the DB but prior to that.
If someone more knowledgeable with how the android os handles SMS wants to chime in here, that would be great.
Anyone else experiencing the same? Any additional ideas here?
I am experiencing the same issue and searching to find a solution.
Android 4.4.4
Motorola Moto G
Cricket is my carrier
Did you ever find a solution? Thanks!