Trouble reconnecting to network - T-Mobile Samsung Galaxy S 5

I live in NYC, and commute to work everyday by subway. There is no service in the subway, so naturally I lose service. The problem is once I get out from the subway, my S5 does not automatically reconnect to network. What's worse is that in my status bar it shows as connected to 4G, however I cannot make/receive calls, send/receive texts, or connect to the internet. The only way to fix this is to go into airplane mode and come back out of it or to restart my phone. Is anyone else experiencing issues automatically reconnecting to the t mobile network? I am a new to t mobile since mid april, so I'm not sure if this is a network issue or a phone issue...
Edit: I have already received a replacement S5 and a replacement sim card, and the issue is persisting

bump
no one else is experiencing this issue? It happens to me at least once a day...

It happens often to me as well, it's not a huge problem normally but it is quite annoying sometimes. Thankfully it's actually fast to turn on/off airplane mode.
It happens just as you describe too, it says I am connected to 4G and such but if I attempt to refresh any service I'm told I need to connect.

misticalx said:
It happens often to me as well, it's not a huge problem normally but it is quite annoying sometimes. Thankfully it's actually fast to turn on/off airplane mode.
It happens just as you describe too, it says I am connected to 4G and such but if I attempt to refresh any service I'm told I need to connect.
Click to expand...
Click to collapse
Just went to a tmo store in Manhattan on my lunch break. The manager of the store confirmed that this absolutely is a S5 specific issue. She would not let me exchange for another device, but she did do a warranty exchange in store. She claims that the most recent batch of S5's that have shipped to her store do not have this problem, but I am definitely skeptical of that. This is now my 3rd S5, so I'm losing my patience. If this issue persists with this new S5, I am going to demand an exchange for a M8 or threaten to leave t mo...

druhaul said:
Just went to a tmo store in Manhattan on my lunch break. The manager of the store confirmed that this absolutely is a S5 specific issue. She would not let me exchange for another device, but she did do a warranty exchange in store. She claims that the most recent batch of S5's that have shipped to her store do not have this problem, but I am definitely skeptical of that. This is now my 3rd S5, so I'm losing my patience. If this issue persists with this new S5, I am going to demand an exchange for a M8 or threaten to leave t mo...
Click to expand...
Click to collapse
Don't threaten anything. They have no incentive for you to stay. That stuff only works for att and Verizon.
Sent from my Nexus 7 using Tapatalk

misticalx said:
It happens often to me as well, it's not a huge problem normally but it is quite annoying sometimes. Thankfully it's actually fast to turn on/off airplane mode.
It happens just as you describe too, it says I am connected to 4G and such but if I attempt to refresh any service I'm told I need to connect.
Click to expand...
Click to collapse
I thought it was just me
Sent from my SM-G900T using XDA Premium 4 mobile app

So this just happened again this morning on the new S5 (the 3rd one) they just gave me yesterday afternoon. Does everyone think this is a hardware or software issue? I'm leaning towards software...

aooga said:
Don't threaten anything. They have no incentive for you to stay. That stuff only works for att and Verizon.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Yeah, I guess you're right, and I don't even really want to switch to a M8, but then again I don't want to keep dealing with this issue...

druhaul said:
So this just happened again this morning on the new S5 (the 3rd one) they just gave me yesterday afternoon. Does everyone think this is a hardware or software issue? I'm leaning towards software...
Click to expand...
Click to collapse
How often are you doing factory resets? I really hope it is software or I'm not going to get this phone.

aooga said:
How often are you doing factory resets? I really hope it is software or I'm not going to get this phone.
Click to expand...
Click to collapse
I have been thru 3 S5's and have done a few factory resets, and the problem persisted. They just let me exchange for a M8 in store, so that's that. If this issue would bother you, then don't get a S5.

druhaul said:
I have been thru 3 S5's and have done a few factory resets, and the problem persisted. They just let me exchange for a M8 in store, so that's that. If this issue would bother you, then don't get a S5.
Click to expand...
Click to collapse
Oh, it would drive me nuts. Thanks for saving me $50 in restocking fees. The M8 is a bit too big for me otherwise that would be a instabuy.

I was having similar issues and yesterday i went to the T-Mobile store and told them about it. They said it was because i had an isis sim card. They replaced it with a non isis sim and so far so good.
Sent from my SM-G900T using XDA Premium 4 mobile app

Related

Need ADVICE!! Please help.

I lost my phone last night in a yellow cab in NYC.
I had the tasker setup to locate phone when i text it a certain mssg.
I tried this morning to track down my phone but the taxi was all over the place and its nearly impossible to get my phone because even when it did stop moving...the adress it gave me was a large apt building and theres no way i can get my phone back even if i do know its in the building somewhere.....
I need any advice i can get please.
I would get in touch with the cab company.
Walk into the apartment with dual Uzis and go door-to-door until someone looks scared ****less. No, but seriously, just call the cab company, ask if anyone used the cab to arrive at that apartment or near the area, then yeah, how you confront them I'm not too sure.
http://www.nyc.gov/html/tlc/html/passenger/sub_lost_prop_inquiry.shtml
Sent from my SAMSUNG-SGH-I777 using XDA App
The worst part about this is knowing where it is and knowing i have a limited amount of time to find it before its gone forever...and as far as i can see i think its still in the cab as ive been tracking the phone by gps and its been all over the city....I just dont know the cab medallion number and its nearly impossible to catch this cab driving around in the city.
I don't know if tasker gives you network or GPS location. There is an app called lookout plan b. You can install it from market.android.com from a computer onto your phone remotely and locate your phone with GPS. If that's more accurate, that may help you track it down easier.
Sent from my Galaxy S II (i777)
Have you tried calling the phone?
Sent from my GT-P7510 using Tapatalk
Entropy512 said:
Have you tried calling the phone?
Sent from my GT-P7510 using Tapatalk
Click to expand...
Click to collapse
Yes Entropy ive tried many times and at first it just seemed that it was still in the back of the cab unnoticed as no one was picking up. I went online and suspended my service and i also know now that the battery has died since my gps location isnt responding anymore and when tried to call goes straight to voicemail now.
One thing is that i checked my call log online and noticed there was a 911 call made from the phone yesterday at around 7pm. The phone is locked so he must have either tried to get in thru the emergency call or called 911 to report the missing phone.
Either way i called the 2 precincts in Manhattan that receive lost items and claim nothing was brought in. It seems to me that even if it was, they would not want to tell me anyway, and are really rude.
I lost my chance of finding the phone as it is dead now and the service has been cancelled. maybe if someone tries to charge it up and turns it on i can try to track it again.
I had no insurance on the phone. But i did pay for the phone with my american express gold card and they have a protection plan that covers stolen/ accidental damage till 90 days after purchase. I sent a claim to them so hopefully they will reimburse me the money paid . Then i called ATT to mail me another sim card to my house. My brother has an upgrade and i spoke to the rep and he said i can do a cross upgrade where i can get a phone for the upgrade price without having his line added to a data plan as well.
In the end i might get the same phone back for free but with having another line on my family plan under a 2 year contract. I loved that phone a lot...running your kernel and unnamed. Even if i get the same phone again...idk if it will be the same for me lol.
Also im so stupid i didnt have any nandroid backups on my comp and were only on my sd card. lucky i had titanium backup stored in my dropbox so that is good.
Also lookout for android is ****. After i realized i had lost it...i upgraded to lookout premium for 14 days free trial and tried to lock and wipe my phone. didnt work. tried to locate my phone using that as it stated it might be more accurate. didnt work. tried to use the scream function. didnt work. nothing worked and i tried searching forums and i think a lot of ppl have problems with it not working... I should have tested it out before i actually needed it.
Also thank god for 1.3.1 update that fixed the lock screen issue that i installed a couple days ago...otherwise all my info was just out in the open....im still worried tho...wish the stupid wipe function worked.

Please Help - Rezound won't activate

I purchased a used Rezound off of E-Bay - probably my first mistake. I want to use it to replace my Galaxy Nexus. I got a new sim card from Verizon and have been trying to activate the phone. I called Verizon and everything is correct in the system (the sim card and phone are married in the system). Once I power up the phone to activate, it sits at the activation screen.
Any ideas on what to try? Verizon seems to think I bought a dead phone... I thought I was getting a pretty good deal - good seller ratings on other phones... etc.
Thanks for any help.
bu_terrier said:
I purchased a used Rezound off of E-Bay - probably my first mistake. I want to use it to replace my Galaxy Nexus. I got a new sim card from Verizon and have been trying to activate the phone. I called Verizon and everything is correct in the system (the sim card and phone are married in the system). Once I power up the phone to activate, it sits at the activation screen.
Any ideas on what to try? Verizon seems to think I bought a dead phone... I thought I was getting a pretty good deal - good seller ratings on other phones... etc.
Thanks for any help.
Click to expand...
Click to collapse
if it's a good seller ui should be able to exchange it maybe?
unfortunately i got mine second hand, and i am having blue screen flickers, not sure what to do, i have an upgrade but im not gunna waste it on a phone i already bought..
First, look and make sure the SIM card you bought isn't a Verizon/Vodaphone SIM but that it is a 4G LTE card, it will say it right on the card, if it is, go to myverizon.com, sign in, and reactivate your old phone, sign out, sign back in and reactivate the Rezound, make sure you enter the MEID correctly, and the 4G LTE card serial number correctly. Reinsert the card in your phone, put the battery back in, and, Please make sure you put the back cover back on the phone, it's required for reception on our phones, and let it boot up, it should activate automatically.
Sent from my ADR6425LVW using XDA App
i don't know but since it is such a new phone it should be under warranty, take it to a verizon store and see if they can order you a new one?
Bad esn which means the phone is black listed they won't activate it unless the existing bill is paid.
Sent from my ADR6425LVW using xda premium
Whoever owned it before you never paid their phone bill. Unless it's a bad SIM which I have gotten one bad SIM for my LTE broadband card.
Sent from my ADR6425LVW using xda premium
mpoly112 said:
First, look and make sure the SIM card you bought isn't a Verizon/Vodaphone SIM but that it is a 4G LTE card, it will say it right on the card, if it is, go to myverizon.com, sign in, and reactivate your old phone, sign out, sign back in and reactivate the Rezound, make sure you enter the MEID correctly, and the 4G LTE card serial number correctly. Reinsert the card in your phone, put the battery back in, and, Please make sure you put the back cover back on the phone, it's required for reception on our phones, and let it boot up, it should activate automatically.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Thanks for the help. I can't reactivate in myverizon because it says that the Rezound is pending. I'll try it if I can get the pending removed.
Thanks again.
bu_terrier said:
Thanks for the help. I can't reactivate in myverizon because it says that the Rezound is pending. I'll try it if I can get the pending removed.
Thanks again.
Click to expand...
Click to collapse
If you reactivate an old device, it should kick that pending out. Try it if you haven't already.
Sent from my ADR6425LVW using XDA App
I got the sim card for the Rezound at a Verizon Corp store. I was told by Verizon tech support that the verizon server is waiting for a response from my phone. I think he said a haul response or something like that. The tech said he could see the first responses from the phone but it wasn't going any further in the activation process.
How would I know if the ESN is black listed?
How would I reactivate the old phone? Would I need to go and get a different sim card? I had to get a different sim card because the Galaxy Nexus sim card is a different size than the Rezound sim card.
Thanks for all the help.
I had the same problem stuck at activation screen for about 45 mintues, did a battery pull and restarted and all was good to go......
Viper
andybones said:
if it's a good seller ui should be able to exchange it maybe?
unfortunately i got mine second hand, and i am having blue screen flickers, not sure what to do, i have an upgrade but im not gunna waste it on a phone i already bought..
Click to expand...
Click to collapse
I thought that blue screen flicker was an artifact caused by the iCs leak and not a hardware defect.
Sent from my HTC Rezound
couchmonkey said:
i don't know but since it is such a new phone it should be under warranty, take it to a verizon store and see if they can order you a new one?
Click to expand...
Click to collapse
you can't do this. I've tried lol.
---------- Post added at 09:40 PM ---------- Previous post was at 09:40 PM ----------
icy1899 said:
I thought that blue screen flicker was an artifact caused by the iCs leak and not a hardware defect.
Sent from my HTC Rezound
Click to expand...
Click to collapse
I thought it was ICS as well. but I'm on GB and I get it randomly
When your logged in to your account, on your home page which is the page it displays when you sign in, scroll down, under device it will have an option to change device. If it's the right SIM card, you won't have any problem with trying to reactivate it, after you deactivate it by switching back and forth, I've done it a dozen times. Doesn't sound like a bad phone, I mean stolen or a bad esn, or the tech would have told you, it just sounds like a hiccup during activation. **** when you reactivate the Nexus, use the card that came with it, not the new one! Then reactivate your Rez with the new card
Sent from my ADR6425LVW using XDA App
I bought mine new, i did have trouble activating at first, but i did reboot n it finally did, and theres a site u can search for that tells u if ur esn number is blacklisted or not
Be aware that you have to have 4G service to activate the 4G devices. When I got mine new it was when the nationwide 4G outage was going on and it wouldn't activate until it was back up. Make sure it's not set to CDMA only and that mobile network is turned on.
mpoly112 said:
When your logged in to your account, on your home page which is the page it displays when you sign in, scroll down, under device it will have an option to change device. If it's the right SIM card, you won't have any problem with trying to reactivate it, after you deactivate it by switching back and forth, I've done it a dozen times. Doesn't sound like a bad phone, I mean stolen or a bad esn, or the tech would have told you, it just sounds like a hiccup during activation. **** when you reactivate the Nexus, use the card that came with it, not the new one! Then reactivate your Rez with the new card
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
When I log in, I can see the link to activate or switch devices. My phone and number are grayed out with a "pending" status. Not sure how to get the pending status removed to reactivate the Nexus. Thanks again for all the help.
OLDsJUNKIE said:
Be aware that you have to have 4G service to activate the 4G devices. When I got mine new it was when the nationwide 4G outage was going on and it wouldn't activate until it was back up. Make sure it's not set to CDMA only and that mobile network is turned on.
Click to expand...
Click to collapse
Not trying to argue with you at all man, but it will still activate in a 3G coverage area, and you're right to make sure the mobile network is turned on. I am a recently former VZW sales rep and Tech specialist, I market transferred and after waiting six months for my transfer to be approved, getting replies that they are working on it, I jumped ship. The outage may have been what messed with your case, but 4G devices can be 100% be activated in a 3G area.
Sent from my Infriggin-credible Ineffibalissed Mik-modded Rezound!
bu_terrier said:
When I log in, I can see the link to activate or switch devices. My phone and number are grayed out with a "pending" status. Not sure how to get the pending status removed to reactivate the Nexus. Thanks again for all the help.
Click to expand...
Click to collapse
Maybe make that call back to Tech support so they can remove the pending status, ask them to reactivate the Nexus and then try activating the Rezound again. But let them enter everything, and stay on the phone with them til it's up and running
Sent from my Infriggin-credible Ineffibalissed Mik-modded Rezound!
mpoly112 said:
Not trying to argue with you at all man, but it will still activate in a 3G coverage area, and you're right to make sure the mobile network is turned on. I am a recently former VZW sales rep and Tech specialist, I market transferred and after waiting six months for my transfer to be approved, getting replies that they are working on it, I jumped ship. The outage may have been what messed with your case, but 4G devices can be 100% be activated in a 3G area.
Sent from my Infriggin-credible Ineffibalissed Mik-modded Rezound!
Click to expand...
Click to collapse
This is good to know! The VZW rep told me they had to have 4G to activate. I told him that was the dumbest thing I had ever heard. So I just left with it not activated and my Incredible not working either. Nitwit. ;-)
I was on my eris tlkn to verizon tryin to activate my rezound, and it didnt activate til i got off the phone wit em

SIM Card issue

Is there some kind of secret when I comes to the device not reading the SIM? Unseated the SIM and replaced and the only thong that helps is rebooting. It only happens once a day but its annoying.
Sent from my HTC6435LVW using xda app-developers app
I had this issue a few times with the first DNA I had - I took out the SIM, put it back in, and rebooted and it was fine after that. Recently (with a different DNA), after dropping it a few times, I've noticed that it's been happening again more frequently (2-3 times a day). Not sure what's causing it, or if dropping it affected it at all.. usually a reboot fixes it, but that's not exactly a permanent solution.
I had to get new phone
Sent from my HTC6435LVW using xda premium
I got a new SIM card. Mine got bad doing it daily and even a few times a day and now it hasn't done it since a week ago when I changed sims
Sent from my HTC6435LVW using xda premium
Just got off the phone with Verizon and they are going to send me a new device. I guess the SIM card issue is a hardware issue, not the update and they are aware of it. I told them about reseating and replacing the SIM card but they claimed that eventually the issue would come back if I'm on the same device. Problem solved.
mine had that issue after i dropped it one day. i just took the sim card out, blew into the slot nintendo cartridge style, and put the card back in. made sure the sim card was securely in there and booted the phone back up. no problems since then. my guess is that the slot doesn't fit the sim card tightly enough so any large impacts (i.e. dropping your phone) will jar it enough that it won't read properly
No drops, pristine device, the only thing that appears to have happened is the update, which now causes the SIM card problem.
I had it three times, rebooted twice, which seemed to temporarily cure the problem. Reseated it and rebooted, and haven't yet had an issue. However, prophylactically called VZW, and almost immediately they were discussing a warranty swapout. It arrives today. Since I haven't had an issue in ~12 hours, I'm going to let it ride for a few days. Better to have the device I bought new than the devil I don't know, I figure, plus the additional hassle of changing all my data over from a phone without an SD card slot.
Will update again if I continue to have the error, but to their credit, VZW appears to be well abreast of the situation.
Fastlivin said:
No drops, pristine device, the only thing that appears to have happened is the update, which now causes the SIM card problem.
I had it three times, rebooted twice, which seemed to temporarily cure the problem. Reseated it and rebooted, and haven't yet had an issue. However, prophylactically called VZW, and almost immediately they were discussing a warranty swapout. It arrives today. Since I haven't had an issue in ~12 hours, I'm going to let it ride for a few days. Better to have the device I bought new than the devil I don't know, I figure, plus the additional hassle of changing all my data over from a phone without an SD card slot.
Will update again if I continue to have the error, but to their credit, VZW appears to be well abreast of the situation.
Click to expand...
Click to collapse
Thanks for the post. Haven't had the issue (yet), but good to know that VZW is keeping up with their customers.
LOL... got the issue 6 times in a day. Got the new device and the 'certified pre-owned' rebooted while I was re-installing my apps and won't turn back on. When I tried to turn it on all that would happen is the softkeys would flash. That's it. LAME. I sent it back and told them that I'll stick it out with the current device. I had data reset the device that I was originally exchanging and ended up putting all the stuff back on. Funny enough, no issues yet. Screw the pre-owned.
Love my dna but ......
I was having the same problem, so I called a Verizon rep and they told me that they're working in a software fix in a future update.... Lol i told them that this was unacceptable and that when this happens I can't even dial 911!Long story short they're sending me a free galaxy note 2, which is too bad because I freaking loved my dna... When it worked On the positive side at least I'll burn some extra calories carrying that bad boy around
xShin said:
I had this issue a few times with the first DNA I had - I took out the SIM, put it back in, and rebooted and it was fine after that. Recently (with a different DNA), after dropping it a few times, I've noticed that it's been happening again more frequently (2-3 times a day). Not sure what's causing it, or if dropping it affected it at all.. usually a reboot fixes it, but that's not exactly a permanent solution.
Click to expand...
Click to collapse
Anyone try taping it in. it's obvious it happens eventually on all DNAs...
Edit. Just added tape to the back of mine. I just think the SIM tray sucks. I wouldn't doubt that doesn't help.
Sent from my HTC6435LVW using Tapatalk 2
hkbladelawhk said:
Anyone try taping it in. it's obvious it happens eventually on all DNAs...
Edit. Just added tape to the back of mine. I just think the SIM tray sucks. I wouldn't doubt that doesn't help.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I read somewhere to rub off the wax on the SIM with an eraser. Just do it lightly till it comes off. I've had no issues since. I know there are a lot of "solutions" on this but it seems pretty random. I've done the update, factory reset, new sim. So far the fix I just mention has kept me from having issues. Good luck!
Sent from my HTC6435LVW using xda app-developers app
For my phone and my wife's phone replacing sim cards worked twice for each phone (once shortly after we bought them in November, and once after the latest OTA).
Sent from my HTC6435LVW using Tapatalk 2
I had this problem back in April and it seemed to stop after the OTA. Started up again about a week ago and was much more frequent. Swung by a VZW store a couple days ago and got the SIM replaced - since then I haven't had any SIM issues.
I'm getting this issue on cm10.1. Yesterday I got the sim card error and rebooted, and woke up to it this morning (apparently the phone won't charge via wireless with this message so my battery was also very low). I am also having headphone jack problems so I'm thinking it may be time to call verizion.
Try cleaning it and not touch the contacts on the SIM card when reinstalling. I had that issue and hasn't happend since cleaning SIM card. Not saying that's the issue for everyone and adding tape also sounds like a reasonable solution. Just sayin
Sent from my Viper powered DNA
I had this problem all the time while using the Senseless ROM. Since going to CM, I only had the issue once and that was about a month ago. I think it has to do with the ROMs, not the hardware.
Ha. Latest update with my SIM issue. Actually got sick of Verizon's runaround. Called HTC direct and they acknowledged the issue. They desribed the issue as a problem with the SIM tray. They are repalcing the tray. I will report back about how this works out. I think that its total crap that Verizon just keeps replacing the devices without replacing the tray. To pile it on, getting a replacement device seems to void the manufacturers warranty and replaces it with a 30 day warranty because its a replacement device. I'm really growing tired of Verizons lack of support and their inability to get on the same page as the manufacturers.
Sent from my HTC6435LVW using xda app-developers app
hardware
NeuroCrashJS said:
I had this problem all the time while using the Senseless ROM. Since going to CM, I only had the issue once and that was about a month ago. I think it has to do with the ROMs, not the hardware.
Click to expand...
Click to collapse
It is probably some type of a hardware problem, from my experience. The biggest supporter of this is that Verizon's latest patch does nothing but to tell the phone to restart the radios. It is just putting a bandaid on the problem and not doing anything.
I was just about to trade mine in for a new one when i tried the tape fix. Works perfectly ever since. I was skeptical too, but just try it. It really can't hurt.
I had it happen once since I've had it since January. Happened about a month after getting it. Cleaned the Sim contacts and havent had an issue since.
Sent from my Nexus 7 using xda app-developers app

Called Verizon trying for replacement. They said put in safe mode.

I told them that my phone was overheating and would freeze and shut off while on and off the charger after updating to ME7 (which it actually does). They told me to put it in safe mode for 24 hours and see what they find. I know I have to unroot it before putting it in safe mode. Anyone else have to do this to get a replacement? How did it work out for you?
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Heatshiver said:
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Click to expand...
Click to collapse
Or just tell them you already put it in safe mode and still will not work
justinisloco said:
Or just tell them you already put it in safe mode and still will not work
Click to expand...
Click to collapse
To enter safe mode tap F8 while booting....
Sigh Verizon and their Walmart Techs.
Sent from my SCH-I545 using Tapatalk 2
I called verizon today, talked to the tech told him my phone kept losing 4g service and dropping my wifi signal all the time. Told them I restored it already twice and it didn't fix the issue. Tech said looks like you covered all area's you'll recieve your replacement in 2-4 days.
It's that simple :good:
My replacement phone I just received 2 days ago had no wifi strength and the bluetooth would skip when I was holding the phone (anyone ever heard of that happening?) I called them last night and told them I done everything I was supposed to (factory reset, troubleshooting) they over-nighted me a CLNR got it this morning. I'd call again and ask for someone else because I've never heard of safe mode on the phone-they just didn't want to do their job I believe....
I just wanted to make sure they can't get inside your phone or anything by putting it in safe mode. What should I tell them when I call back. Any messages or info come up when I take it out of safe mode that the tech may ask for?
Sent from my SCH-I545 using XDA Premium 4 mobile app
Four tries before working replacement
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Denvertoad said:
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Click to expand...
Click to collapse
What they said-def keep calling back. I read in a post a few months back about someone saying Verizon was able to get into our phones to help look for the problem not sure how truthful that is-but I would not allow them to hop into your phone they could prob see if you rooted or not. My replacement was MDK thankfully all the bloat they put on these phones really burn me up. And sometimes it does take several replacements before you find one that is perfect-my husband went through 7 Rezound's before he got a good working one. Now I'm the one with the issues LOL

Nexus 9 on Verizon

I know it has the radios, but has anyone been able to activate it on Verizon? They couldn't do it for me directly, so we tried activating a different tablet, cutting down the SIM, and sticking it into the 9. No dice...the cut SIM works fine in my Droid Maxx so I know it's not the the cut SIM, and the number shows up in my "about tablet" so the sim is being recognized, but there's no service.
Anyone have any luck yet and/or suggestions?
ss12108 said:
I know it has the radios, but has anyone been able to activate it on Verizon? They couldn't do it for me directly, so we tried activating a different tablet, cutting down the SIM, and sticking it into the 9. No dice...the cut SIM works fine in my Droid Maxx so I know it's not the the cut SIM, and the number shows up in my "about tablet" so the sim is being recognized, but there's no service.
Anyone have any luck yet and/or suggestions?
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I sell Verizon, had my first customers come in with these tablets and tried the same thing (activated the SIM in an iPad). SIM in the Nexus will read the IMEI, but it shows NO network signal. On the phone with tier two tech support right now. Will report back when I have an answer!
millkim said:
I sell Verizon, had my first customers come in with these tablets and tried the same thing (activated the SIM in an iPad). SIM in the Nexus will read the IMEI, but it shows NO network signal. On the phone with tier two tech support right now. Will report back when I have an answer!
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Great! Thanks!
I have the same exact issue...device sees the sim but it just seems like the radio won't even turn on. Started to get afraid that mine might be defective but I'm excited to see if you come up with anything!
ss12108 said:
Great! Thanks!
I have the same exact issue...device sees the sim but it just seems like the radio won't even turn on. Started to get afraid that mine might be defective but I'm excited to see if you come up with anything!
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My customer couldn't stick around long enough today for me to continue to trouble shoot. I'm going to continue on Monday when they get back from their Christmas travels! I'll for sure let you know whatever I'm able to solve as soon as I'm able to solve it! For sure not just you... I was worried for them as well, but didn't figure that the odds of TWO brand new tablets having the exact same issue, especially not when you say the same thing!
On a side note, I cannot WAIT to get my own one of these bad boys!
millkim said:
My customer couldn't stick around long enough today for me to continue to trouble shoot. I'm going to continue on Monday when they get back from their Christmas travels! I'll for sure let you know whatever I'm able to solve as soon as I'm able to solve it! For sure not just you... I was worried for them as well, but didn't figure that the odds of TWO brand new tablets having the exact same issue, especially not when you say the same thing!
On a side note, I cannot WAIT to get my own one of these bad boys!
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Yes I love it so far, and the keyboard folio is great, especially since I grabbed it half off from HTC last week haha.
tried at verizon store .. he tried adding imei didnt work just gave me a sim card.
came home tried adding it on the website no dice..
switched the sim card from nexus 6 into nexus 9 no dice either.
if this all might not work i might just go and switch to tmobile ... have no service half the time but at least the stuff i want to use will work with no issue!!!!!! sick of VZW crap.
Smokuevo said:
tried at verizon store .. he tried adding imei didnt work just gave me a sim card.
came home tried adding it on the website no dice..
switched the sim card from nexus 6 into nexus 9 no dice either.
if this all might not work i might just go and switch to tmobile ... have no service half the time but at least the stuff i want to use will work with no issue!!!!!! sick of VZW crap.
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also my radio state is off and cant seem to be able to turn it on. did htc/google fuk something [email protected]?!?!?!
also any reason why factory image is missing modem from all of the files??!??
this thread is of great interest to me. Since this will really determine if I get a N9 LTE.
Also find the troubles interesting since a simple sim card swap worked with the N7 and is currently working with the N6.
I know Verizon won't do anything officially but doesn't stop us from getting our 6's running.
Hitman3984 said:
this thread is of great interest to me. Since this will really determine if I get a N9 LTE.
Also find the troubles interesting since a simple sim card swap worked with the N7 and is currently working with the N6.
I know Verizon won't do anything officially but doesn't stop us from getting our 6's running.
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tomorrow going and getting a nano prepaid sim from walmart i hope to see if it activates on tmobile with no problem. then ill continue to wait.
Smokuevo said:
tomorrow going and getting a nano prepaid sim from walmart i hope to see if it activates on tmobile with no problem. then ill continue to wait.
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You're a BRAVER soul then I going shopping at walmart on christmas eve.
Hitman3984 said:
You're a BRAVER soul then I going shopping at walmart on christmas eve.
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btw opened a case with google see if they know anything with verizon.
Looking into your account, I saw that you had contact support previously today (Case: 9-41030000*****) in regards to being unable to activate your Nexus 9 LTE tablet with Verizon. I wanted to let you know that your case has been escalated to the next tier of support and is currently being reviewed. You can expect a reply by email from either the previous agent or the Specialist who has reviewed your case, within the next 1 - 2 business days.
Thanks,
Heather
The Google Support Team
Actually didn't go to Walmart trying to use the Sim card which came from my nexus 6
And connected. 30$ is spent.. I guess I'll get to test them again.. But at home just like when I left them getting 2g
Glad I sparked interest in this...I'm confident now I'll get this figured out one way or the other now that xda members are on it lol.
FYI, someone just mentioned it seems like their radio state is off. I noticed this too...i installed the 4G switcher app just to see if I could get more info from it, and it defaults that the radio state is off.
I did get it to seem to turn on once or twice but it didn't actually do anything.
I'm just hoping this isn't something stupid where verizon has decided not to sell the nexus 9 so they are blocking it from their network.
I used this app to dial *#*#4636#*#* to access the radio when it was off. https://play.google.com/store/apps/details?id=com.modoohut.dialer
Google Play Chat
Figured I'd try to chat with someone from Google...they don't know of any reason why the device shouldn't work on Verizon. Here's the transcript - http://pastebin.com/ZuhwvnAY
Smokuevo said:
I used this app to dial *#*#4636#*#* to access the radio when it was off. https://play.google.com/store/apps/details?id=com.modoohut.dialer
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Yea the 4G switcher app gives the exact same info, and same thing showed when I tried what you did...seems like the radio is turned off, and it won't turn on.
My first thought is maybe google has the devices deactivating the radio when it detects Verizon but then they would have done the same with the 6 one would think.
Sent from my Nexus 6 using XDA Free mobile app
I think the device needs an update to work .. Would be good if someone on sprint try it too
Hitman3984 said:
My first thought is maybe google has the devices deactivating the radio when it detects Verizon but then they would have done the same with the 6 one would think.
Sent from my Nexus 6 using XDA Free mobile app
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Well the Google Play support guy says there's nothing on their end that he's aware of for why it wouldn't work on Verizon...I wouldn't see Google doing that, but I COULD see Verizon doing it haha.
One thing I am holding onto is that I ordered this the day it went on sale on the Play Store, so its just possible Verizon hasn't done something it needs to do to allow the connection. Its all conjecture for now though lol.

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