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I got my Prime on January 16th, very happy and proud.
That was the only short period where I have been in that mood.
The more I used the Prime the more I could see that something was not as expected.
1) weak WiFi, compared to any other unit at home, and I have many and from different companies.
2) GPS did not work, (they did not have it removed from specs. yet)
3) Lot of waiting time to get ICS installed (because it was German and needs a specific firmware).
4) and most important thing, WiFi and BT does not work together, which in a tablet is like to say that "a car does not break unless you put your feet on the road to stop."
I have used HOURS on this tablet, troubleshooting, testing, reading, writing, tried 5 different firmwares, 2 different headsets, WiFi Channels, B,G,N. Reboots, resets.
Then 2 days ago, I decided to RMA mine, also after recommendaton by Gary, and ASUS Customer Service. (The latter.. in DK is poor as I never experienced before).
I have been told tuesday that I have to wait up to 48 hours, before getting ans answer, fine!.
Today at 11am the 48 hours were gone. I called and the first thing they asked me was:" what browser do you use"? I said why? I have Tablet's android, IE8 and IE9.. Why? "Ah because sometimes we have issues with RMA made on Explorer browsers."
So are you telling me that you do not receive the RMA, even though the side told me that "all was fine and was sent"?
After 10 minutes, the guy at ASUS CS found out, that nothing has been registered in their system, and he offered me to make a new one, directly.
I am so pissed of at this bunch of amateurs that I will NEVER EVER buy a nail from them.
They could not ask this question or make me aware of that issue, after I spoke to them 3 times the same day about it.
They are making fun of many and they are the less serious company I have ever handled with.
I work as Supporter.. I have some experiences with IT companies and suppliers.
This is the bottom level!
2 times I made the RMA and 2 times "all was fine according the site. I made it 2 times to be sure that I wrote the correct S/N number, as I was in doubt.
Gary if you read this, it's not excuse. Not your fault for sure, but this is out of line and I really believe that ASUS needs a HUGE Team Building, starting from your CEO and ending with you canteen people.
Tomorrow this "innocent" ASUS guy should call me to confirm the RMA is now created correctly. If this is not the case. All media in Denmark and Nothern Europe will read this and more.
Shame on ASUS, idiot me to handle with them!
sorry to hear about it. just keep on their case to make sure they get it done. good luck
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
I mailed him and the Marketing Manager in Denmark.
Let's see!
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
PMed him twice...................still waiting !
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
I've seen Gary post in quite a few threads that weren't his which had particularly nasty attitudes toward ASUS/him. That's really more his job around here than anything IMO
Anyway, yeah, ASUS doesn't seem as organized as they should be. Especially things which are electronically filed, the information should be available to any and all relevant employees immediately upon receipt. As soon as the shipping company updates that the package has been shipped from the user up until the point it's back in my hands, ASUS reps should be able to tell me exactly what's going on and where it is. Naturally they move things in batches, but however they keep up with it is atrociously behind the times or something.
bimbobo said:
Shame on ASUS, idiot me to handle with them!
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Click to collapse
Maybe you'll feel little better knowing that ASUS Technical Support here in Poland is at the same or even worse level. I had no problem in registering my tablet for RMA but please be aware, that if you are going to RMA your Prime due to not working GPS it won't be repaired.
I decided to RMA me Prime at 9th of January and will never see it again because after one month since it has reached the Service Center in Czech Republic, ASUS Poland contacted me to say that GPS won't be fixed. They asked, if I want to start DOA procedure which should take about 3 weeks to get my money back.
We have 1st of March today and I'm still waiting... and what is really annoying, ASUS Poland is now unable to give me the exact date when my money will be returned!!!
My advice for you is to give up the RMA and request DOA, you'll save some time and health.
Gary won't help you here. I read at some thread here, that he has no way to contact with ASUS Europe. He has never replied to my PMs
Regards,
Pletwal
rdalev said:
PMed him twice...................still waiting !
Click to expand...
Click to collapse
Yeah me too. No response and I'm in the USA. Pmd 2 weeks apart. I will enjoy owning my prime but definitely will not buy Asus again. No laptops, monitors, tablets or motherboards ........
Sent from my Transformer Prime TF201 using Tapatalk
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Doktaphex said:
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
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Click to collapse
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
I'm sorry to read that you the "OP" is being ran through the ringer. I hope they get on track with your RMA. I have come to find that Asus outside of Taiwan sucks Donkey D. Asus Taiwan rocks!! They will bend over backwards to take care of their customers. If things don't work out in your favor, shoot a detailed email of your case, a long with a reasonable resoultion to Asus International.
jdbaker82 said:
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
Click to expand...
Click to collapse
Even IE 8 has this issue with certain printers. I'm actually just running into that issue with a customer, and they can not grasp the fact the IE is not the only portal to the internet...
Firefox is the most stable in my experience. Chrome and Maxthon are fast; Chrome's heavily unreliable and its cache likes to act weird over time, Maxthon I haven't used but for a few seconds so don't know its drawbacks.
Anyway...
Sent from my Transformer Prime TF201 using xda premium via my tethered HTC Vision
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
is this post a kind of therapy?
Enviado desde mi GT-I9000 usando Tapatalk
bimbobo said:
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
Click to expand...
Click to collapse
Wow, that really is impressively awful on their part. I hope you get all of this resolved in the end.
.. I thought that somebody else could be interested in knowing that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wanted to share the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allowed to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
bimbobo said:
.. I thought that somebody else could be interested that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wann saher the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allow to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
Click to expand...
Click to collapse
I don't think you need to apologise at all. ASUS on the other hand owe you a rather large apology.
It seems that using the big voice and words helps.
A manager from ASUS in Sweden called me on the phone, apologizing for all the troubles.
The short story is, that they offered to fully refund the product.
Why? Because there is a 10% risk that even sending this at the Repair Center will not sove the issue. He wouldn't and couldn't tell me more, but the story is that, for some "reasons" and even though the WiFi/Bt is now a known problem, they cannot be sure to fix it.
I referred to Gary's mail to me and here in this forum about a possible solution, but yet, he COULD NOT be sure that the replacing parts will do the job. (Metal backplate still jamming everything?? This is MY guess!)
So now ASUS is creating the second RMA label, I will send it to Chech Rep., I will await what happens, and I will contact this manager at ASUS SE when I get it back.
Solved? peace of mind and enjoying finally this device
Not Solved? Refund.
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
*****ing is not what I wish, I like information, competence and support.
I have a tablet for 629€, with issues, they know it, and they should fix it.
I am not fishing about other stuff, just a working tablet.
All this caos is due to the fact that several people either know a little, or tell me different things about same question
Anyway. They will have another chance to act correctly, and I am in touch with a person, who can and will try to help.
Let's see how it goes in "Czech Rep. repair centre".
No.. this isn't actually a post about the Prime's problems... it's actually about how companies handle things when they screw up. A lot of people here seemed genuinely grateful for what Asus did postfacto... I'm not one of them because my bar is set higher. I expect more from the companies I buy from - well, when it's a $500 tablet anyway.
Here's an example of where the bar SHOULD be set.
A month or so ago, Google announced the Q - basically their version of the Roku or the AppleTV. Thing is, while it's innovative design, it kind of sucked at being an actual Internet appliance. Google admitted the Q was shipped too soon and had significant problems. They halted production.. and here's the kicker - everyone will get a free replacement. They don't even have to return the original. And if you preordered and haven't gotten yours, you get a free one.
Here's the letter they sent out:
We have an important update about your Nexus Q pre-order.
When we announced Nexus Q at Google I/O, we gave away devices to attendees for an early preview. The industrial design and hardware were met with great enthusiasm. We also heard initial feedback from users that they want Nexus Q to do even more than it does today. In response, we have decided to postpone the consumer launch of Nexus Q while we work on making it even better.
To thank you for your early interest, we'd like to extend the Nexus Q preview to our pre-order customers and send you a free device. If you had other items in your order, your credit card will be charged for those items only.
Your Nexus Q will be on its way soon and you will receive a notification and tracking number from Google Play when it ships.
The Nexus Q Team
So, they're giving away free replacements for everyone who has one - who got them for FREE... and everyone who preordered... also gets one for free.
They certainly didn't need to do this. Most people understood that the problems with the Q were relatively minor and most could be fixed with software upgrades... not to mention, the people who got theirs at Google IO didn't actually pay for them. Not an issue - not even a discussion point - Google wants to make sure you stay loyal and stick with them. Anything to make the customer happy. No attempt to try and gloss over the problem or shirk responsibility.
THAT'S customer service, amigos. No screwing around with buckshee hacks. No 'we didn't mean it when we said you have a GPS..'
That's the bar we should set and demand.
http://www.theverge.com/2012/7/31/3207482/nexus-q-consumer-launch-delayed
PS: You'll notice I'm here telling you how great Google is rather than being out there telling others how great Asus is? That's why it's important to encourage customer loyalty... And I don't even HAVE a Q (not available in this country).
TheWerewolf said:
Nice story about google giving away expensive devices for free...
Click to expand...
Click to collapse
To be fair to ASUS, Google is a $207Billion company with almost $40B a year in revenue. The future of the company is hardly riding on them making a profit on their Nexus Q, heck it could be that no one's job is even riding on it given their business situation. Asus on the other hand is like a $6B company in US funds. Google could absorb financial hits that would completely BK or force massive layoffs at many other companies (like ASUS) without blinking. I think ASUS blew it with their QA on recent units but they have made some effort to try to set things right.
You can demand and expect completely-out-of-touch-with-the-rest-of-the-industry replacement/recall policies but you'll probably disappointed most of your life. Even mighty Apple told people they were holding their phones wrong when Antennagate hit. It probably makes more sense to learn your lesson and just move on.
To be honest, I think the world has enough/too many $100B+ companies already.
TheWerewolf said:
No.. this isn't actually a post about the Prime's problems... it's actually about how companies handle things when they screw up. A lot of people here seemed genuinely grateful for what Asus did postfacto... I'm not one of them because my bar is set higher. I expect more from the companies I buy from - well, when it's a $500 tablet anyway.
Here's an example of where the bar SHOULD be set.
A month or so ago, Google announced the Q - basically their version of the Roku or the AppleTV. Thing is, while it's innovative design, it kind of sucked at being an actual Internet appliance. Google admitted the Q was shipped too soon and had significant problems. They halted production.. and here's the kicker - everyone will get a free replacement. They don't even have to return the original. And if you preordered and haven't gotten yours, you get a free one.
Here's the letter they sent out:
We have an important update about your Nexus Q pre-order.
When we announced Nexus Q at Google I/O, we gave away devices to attendees for an early preview. The industrial design and hardware were met with great enthusiasm. We also heard initial feedback from users that they want Nexus Q to do even more than it does today. In response, we have decided to postpone the consumer launch of Nexus Q while we work on making it even better.
To thank you for your early interest, we'd like to extend the Nexus Q preview to our pre-order customers and send you a free device. If you had other items in your order, your credit card will be charged for those items only.
Your Nexus Q will be on its way soon and you will receive a notification and tracking number from Google Play when it ships.
The Nexus Q Team
So, they're giving away free replacements for everyone who has one - who got them for FREE... and everyone who preordered... also gets one for free.
They certainly didn't need to do this. Most people understood that the problems with the Q were relatively minor and most could be fixed with software upgrades... not to mention, the people who got theirs at Google IO didn't actually pay for them. Not an issue - not even a discussion point - Google wants to make sure you stay loyal and stick with them. Anything to make the customer happy. No attempt to try and gloss over the problem or shirk responsibility.
THAT'S customer service, amigos. No screwing around with buckshee hacks. No 'we didn't mean it when we said you have a GPS..'
That's the bar we should set and demand.
http://www.theverge.com/2012/7/31/3207482/nexus-q-consumer-launch-delayed
PS: You'll notice I'm here telling you how great Google is rather than being out there telling others how great Asus is? That's why it's important to encourage customer loyalty... And I don't even HAVE a Q (not available in this country).
Click to expand...
Click to collapse
Well said! In my opinion they would gain a stronger customer base.
zenaxe said:
To be fair to ASUS, Google is a $207Billion company with almost $40B a year in revenue. The future of the company is hardly riding on them making a profit on their Nexus Q, heck it could be that no one's job is even riding on it given their business situation. Asus on the other hand is like a $6B company in US funds. Google could absorb financial hits that would completely BK or force massive layoffs at many other companies (like ASUS) without blinking. I think ASUS blew it with their QA on recent units but they have made some effort to try to set things right.
You can demand and expect completely-out-of-touch-with-the-rest-of-the-industry replacement/recall policies but you'll probably disappointed most of your life. Even mighty Apple told people they were holding their phones wrong when Antennagate hit. It probably makes more sense to learn your lesson and just move on.
To be honest, I think the world has enough/too many $100B+ companies already.
Click to expand...
Click to collapse
Yeah, I would never expect a smaller company like ASUS to be able to do something like this. But, the Prime really is such a mess in my eyes that it would take something drastic to get me to buy another ASUS product. When you have a seemingly pretty faulty device combined with the absolute horrid customer support (19 days now they've had mine, still waiting for parts) you lose me as a customer. Granted, I also have a faulty ASUS motherboard in my computer, so I have another reason to never buy from them again since that's 2 for 2 of the ASUS products I've ever owned having issues.
If things are better on the Infinity as far as GPS, wifi, blu tooth, build quality (like rear cameras not breaking), then ASUS should just bite the bullet and kill the TF201 and give at least early adopters a trade in. That's what it would take to make me happy, and even then they would still have a huge problem with their repair service. But, at least I would have a better chance of not ever having to deal with them.
This would never happen with Asus not because of money but simply because they don't give a f*ck about their customers.
wifesabitch said:
This would never happen with Asus not because of money but simply because they don't give a f*ck about their customers.
Click to expand...
Click to collapse
That's honestly how I feel, and I feel that way 100% because of their terrible customer support. I understand things go wrong especially in this fairly new market of Android tablets. That's the time for your customer service to shine. Instead, they show us how much they care about us by having the worst service I've ever heard of.
ASUS Customer service in not. They could give a rat ask about problems with the Prime.
It is not a matter of how big Google is versus Asus. It is simply doing what is right. The Prime is junk. Asus knows it is junk. Fix it, or replace it.
We paid $500 for this tablet and anyone with any common sense would expect value for their money.
http://www.droid-life.com/2013/10/2...:+DroidLife+(Droid+Life)&utm_content=Facebook
Sent from my SCH-I535 using Tapatalk
Just a company who thought they could add Google play without permission. Google will shoot down their request and people will have to sideload like we do on gg
Sent from my SCH-I605 using Tapatalk
...you're on XDA. And you're worried about play store access.
I reiterate...
...you're on XDA? And worried about play store access?
I'll make something that roots the device and sideloads the app store and google services all in one button. Don't worry your pretty little head. If that's the only thing they get wrong, then it's still the best device to date.
ClearD said:
...you're on XDA. And you're worried about play store access.
I reiterate...
...you're on XDA? And worried about play store access?
I'll make something that roots the device and sideloads the app store and google services all in one button. Don't worry your pretty little head. If that's the only thing they get wrong, then it's still the best device to date.
Click to expand...
Click to collapse
That's not my point! They lied to the consumer and cannot be trusted as a whole. They have been funded on kickstarter based on a lie, not just a small lie, but a giant fraudulent, refund my $ you bastards sized lie.
Root or no root, they sold it as a Google Play store accessible device. And it isn't!
Sent from my SCH-I535 using Tapatalk
kevinb77 said:
That's not my point! They lied to the consumer and cannot be trusted as a whole. They have been funded on kickstarter based on a lie, not just a small lie, but a giant fraudulent, refund my $ you bastards sized lie.
Root or no root, they sold it as a Google Play store accessible device. And it isn't!
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
They're still working on it, actually, and my understanding is that no 240x240 screen sized device will be capable of supporting it under android 4.3, so they may have it out when they update to 4.3, pending Google's say-so.
So a device that does not have certification for a version of Android that doesn't even exist yet is a fraud?
As far as it not coming on the Android 4.2.2 version, that was public knowledge back in early September.
Oh BTW
"While all efforts are made to ensure timely completion of software functions, software development too can have unforseeable delays which may result in software functions being delivered in an update after a product has shipped."
On the Omate KS page since Aug 21st 2013
Hell. At least they updated you about it vs threatening folks publicly when ever anybody brought up any real issues.
BAWWWWWWWWWW QQ more. This isn't new knowledge and you're an idiot for thinking a company is a fraud because they hit a hiccup they didn't count on when bringing their product to the US.
This is XDA. You're complaining in the wrong place.
Sent from my Galaxy Nexus using Tapatalk 2
kevinb77 said:
That's not my point! They lied to the consumer and cannot be trusted as a whole. They have been funded on kickstarter based on a lie, not just a small lie, but a giant fraudulent, refund my $ you bastards sized lie.
Root or no root, they sold it as a Google Play store accessible device. And it isn't!
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Are you serious?!? Name at least one crowdfunding campaign that treated their backers with as much respect, which had as many detailed updates, which had stayed on schedule, which has worked so hard around the globe? They came up front about Play store hiccup and even offered an alternative of another on-line store until they will resolve licensing issue with Google (which btw they are working on actively).
I don't understand everyone defending this "upfront" action they decided to take after a Google exec put the kabash on the Play store on this device last week. But I work for a manufacturer of medical devices and if we advertise something to be in our product it has to be there or we would get our assess sued into bankruptcy. My point was that they should have never advertised the device as a Google Play store capable device if they didn't have all their ducks in a row. Business wise, it's unethical and in other markets even criminal.
Sent from my SCH-I535 using Tapatalk
Probably because we aren't assholes.
Sent from my Galaxy Nexus using Tapatalk 2
kuronosan said:
Probably because we aren't assholes.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
No need for name calling man. I'm just trying to wrap my head around this situation.
Sent from my SCH-I535 using Tapatalk
I wasn't calling you one. I will say none of your posts indicated you were trying to understand this so much as belittling those who don't agree with you.
If you want to discuss it, let's discuss it. Don't patronize people.
Sent from my Galaxy Nexus using Tapatalk 2
kuronosan said:
I wasn't calling you one. I will say none of your posts indicated you were trying to understand this so much as belittling those who don't agree with you.
If you want to discuss it, let's discuss it. Don't patronize people.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I certainly was not trying to belittle anyone in the XDA universe.
But the solution of sideloading the Play Store apk is unsettling to me. I own an OUYA and was an early adopter of one of the first Android tablets, the Viewsonic G-book. I have also been rooting and roming since the DROID 1. While ROMS and sideloading is great, it's just unstable and in some situations becomes a full-time job of keeping up with updates and fixes.
I love messing with my devices as much as anyone else here, but for once I'd like to just buy an Android device that I didn't feel the need to have to change in someway, and spending upwards to $300 on an Android device in 2013 with its fair amount of promises should deliver on them.
Sent from my Nexus 10 using Tapatalk HD
I agree with you completely and feel the same way but we need to draw the line here at calling it fraud.
I'm comfortable enough with side loading that it isn't an issue but the developer model is what is being discussed. November 30th is a long ways away in shipping terms and until they definitively say no I just think it's better not to get up in arms about it. Let them do their thing. Believe me when I say that if they screw this up they will sink.
Sent from my Galaxy Nexus using Tapatalk 2
kevinb77 said:
I don't understand everyone defending this "upfront" action they decided to take after a Google exec put the kabash on the Play store on this device last week.
Click to expand...
Click to collapse
ORLY. AGAIN, the play store (Google Services) issue was a matter of public knowledge for over a month.
kevinb77 said:
My point was that they should have never advertised the device as a Google Play store capable device if they didn't have all their ducks in a row. Business wise, it's unethical and in other markets even criminal.
Click to expand...
Click to collapse
Should they have removed the mention of Play Store being included back in early Sept? In my opinion yes. The release that recently came out should have also been done back then as well. "unethical"? Maybe. Criminal? No. The disclaimer that was a the bottom of their KS since day one covers their ass. Period, end of story, thanks for playing.
kuronosan said:
I agree with you completely and feel the same way but we need to draw the line here at calling it fraud.
I'm comfortable enough with side loading that it isn't an issue but the developer model is what is being discussed. November 30th is a long ways away in shipping terms and until that definitively say no I just think it's better not to get up in arms about it. Let them do their thing. Believe me when I say that if they screw this up they will sink.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
All the KS units are in the clear. The pre-orders may be another matter.
In my book, the campaign of AI Watch is fraudulent. Regarding Omate, I have a pretty good feeling that even if they would have published this disclaimer while campaign was active - they still would have gotten as much supporters/backers because for a lot of the people not including Google play store is not a show stopper. With a ways around it (sideloading), and alternative store, and active updates about working with Google to resolve this officially, I still say they built a strong community trust.
Btw, with Google planning to release their own smartwatch and probably a pressure from tanking Gear, something tells me there are political reasons for Google to continue delaying their decision. Just my conspiracy theory
vectron said:
In my book, the campaign of AI Watch is fraudulent.
Click to expand...
Click to collapse
At least Omate have admitted that Google Play support won't be there out the box, unlike AI Smartwatch, which is in the same position. They are still giving the impression it comes with Play store.
ClearD said:
...you're on XDA. And you're worried about play store access.
Click to expand...
Click to collapse
I think its really funny how people are complaining so much about it. i mean i am disappointed my self as its part of why i've pre ordered the 8gb 1gb omate truesmart but it wasn't the main reason the main reason is because its the best smart watch there is so far. I'm no programmer but I can still install apps etc so it wont be too hard for people to install them, them self's once someone provides us with them to install.
as for no smart watches coming with play store i have the omate prototype on my wrist right now (re-branded as simvalley aw-414.go) and it has play store built into the rom. i know because i factory reset it and it was still there. that being said i hope they make an update for the one I'm wearing right now as it has some terrible bugs on the ui that make it not so good for using some apps show multiple copy's of their icons and you can not remove any of them without uninstalling said apps, after you put so many apps on it some start to vanish and can only be seen if you search for them, it looks like they tried hybrid the app drawer and the home screens as their is no home screens so no widgets or only showing apps you want to see. it also has folders but their useless as you can only put 3 apps in them. it becomes useless if i install a different launcher to fix the other issues. do you think omate firmware would work on it ? because the firmware thats on it says omate_hw2.0_20130923.1 and the model number says omate too.
if someone releases firmware for it that works properly it would be not so bad and very similar to the lower spec omate internals wise? as it seems to be reasonable for its specs if you ignore those software bugs that should have been fixed before release.
NachTSS said:
I think its really funny how people are complaining so much about it. i mean i am disappointed my self as its part of why i've pre ordered the 8gb 1gb omate truesmart but it wasn't the main reason the main reason is because its the best smart watch there is so far. I'm no programmer but I can still install apps etc so it wont be too hard for people to install them, them self's once someone provides us with them to install.
as for no smart watches coming with play store i have the omate prototype on my wrist right now (re-branded as simvalley aw-414.go) and it has play store built into the rom. i know because i factory reset it and it was still there. that being said i hope they make an update for the one I'm wearing right now as it has some terrible bugs on the ui that make it not so good for using some apps show multiple copy's of their icons and you can not remove any of them without uninstalling said apps, after you put so many apps on it some start to vanish and can only be seen if you search for them, it looks like they tried hybrid the app drawer and the home screens as their is no home screens so no widgets or only showing apps you want to see. it also has folders but their useless as you can only put 3 apps in them. it becomes useless if i install a different launcher to fix the other issues. do you think omate firmware would work on it ? because the firmware thats on it says omate_hw2.0_20130923.1 and the model number says omate too.
if someone releases firmware for it that works properly it would be not so bad and very similar to the lower spec omate internals wise? as it seems to be reasonable for its specs if you ignore those software bugs that should have been fixed before release.
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I'm sure if it doesn't work right out of the box, we can make you a rom from the Omate that will work quite easily.
Sent using XDA-funded carrier pigeons
ClearD said:
I'm sure if it doesn't work right out of the box, we can make you a rom from the Omate that will work quite easily.
Sent using XDA-funded carrier pigeons
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Click to collapse
It does not sadly. I mean its still useable but the issues it does have make it not very good to use so it really needs a rom that works properly.
the rom thats on it is custom build version: OMATE_HW2.0_20130923.115849 and the model number is listed as OMATE.
but yeah I'd be really grateful if someone does make a custom rom for it that works properly and tells me which google play store version to install and were to get the apk etc, I'm also guessing they would need to make a rooting app for it too so it could be flashed tho right?
I've been trying to find some information on getting the TrueSmart connected to my S4. I've found references to something called Osmart, and downloading additional apps from the play store, however to my knowledge Osmart does not exist and I have not been able to find any other info. Does anyone know what the status of this functionality is? Is this still being developed? is there a working solution?
Go to Omate dev on google Plus kurt is makeing the app and you have to belong to the beta group to get the app from the play store. Hope this helps.
insomni said:
I've been trying to find some information on getting the TrueSmart connected to my S4. I've found references to something called Osmart, and downloading additional apps from the play store, however to my knowledge Osmart does not exist and I have not been able to find any other info. Does anyone know what the status of this functionality is? Is this still being developed? is there a working solution?
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Click to collapse
Both apps are BETA releases right now so not all features work.
If you want to use it as a companion device you need OSmart Master (on your phone) and OSmart Companion (on your watch).
To get access to the OSmart Master app you need to join the Omate TrueSmart Developers G+ community and then sign up as a tester for the OSmart Master app
To get the companion app you need to download and install it from the OStore
I cannot find osmart in the ostore. Is there a more recent version of the ostore I need to get?
bram49 said:
I cannot find osmart in the ostore. Is there a more recent version of the ostore I need to get?
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It is currently being updated.
Lokifish Marz said:
It is currently being updated.
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Anyone know when the Osmart app will return?
Lokifish Marz said:
It is currently being updated.
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Click to collapse
Unfortunately, Kurt been trying to get his updated version into OStore for the last 2 months without any luck. I got his latest copy before X-mas (he emailed it to me). As far as I can tell there are still issues, and I wasn't able to get it to work reliably with my Note 2. Some notifications get displayed, others don't, and often I had to reboot TrueSmart to restart the app to continue working. It's a bit disappointing but you have to keep in mind that Kurt is doing this in his spare time out of the goodness of his heart. Omate original intention for TrueSmart is to have standalone watch used with SIM or wi-fi, not bleutooth tethered like Pebble or MetaWatch.
Now with a larger worldwide deployment of TrueSmart, they will be more focused on support of main TS functionality rather than "bonus" bt tethering, I'm afraid...
vectron said:
Unfortunately, Kurt been trying to get his updated version into OStore for the last 2 months without any luck. I got his latest copy before X-mas (he emailed it to me). As far as I can tell there are still issues, and I wasn't able to get it to work reliably with my Note 2. Some notifications get displayed, others don't, and often I had to reboot TrueSmart to restart the app to continue working. It's a bit disappointing but you have to keep in mind that Kurt is doing this in his spare time out of the goodness of his heart. Omate original intention for TrueSmart is to have standalone watch used with SIM or wi-fi, not bleutooth tethered like Pebble or MetaWatch.
Now with a larger worldwide deployment of TrueSmart, they will be more focused on support of main TS functionality rather than "bonus" bt tethering, I'm afraid...
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I just find it all extremely disappointing. Kurt should NOT have to develop this on his own in his spare time. Omates backers deserve better. I backed this campaign not only because of its independent functionality but because of the promise Omate made that this watch will work as a companion. It's there in black and white and color for all to see, in fact it's the first thing you see when you view the kickstarter page:
Omate® TrueSmart™ truly standalone water-resistant smartwatch, works independently from and with all smartphones. 3G, Voice & Gestures!
I'm not sure what you're source for this information is, but I truly hope you are mistaken otherwise the list of broken promises grows as this was never considered a bonus feature by us backers.
Would like to point out a couple things;
Work with far more devices than the Gear. (when you can find the app)
Is one of a very few Android based smartwatches that supports a companion mode. The AW-420 and other x201 don't even offer this as a possiblity.
Is the only watchphone that I know of that even supports a companion mode (a there are a ton of these around).
Kurt is an employee of Omate.
And this is all with BETA apps on a BETA device that has not even reached the retail market yet.
insomni said:
I just find it all extremely disappointing. Kurt should NOT have to develop this on his own in his spare time. Omates backers deserve better. I backed this campaign not only because of its independent functionality but because of the promise Omate made that this watch will work as a companion. It's there in black and white and color for all to see, in fact it's the first thing you see when you view the kickstarter page:
Omate® TrueSmart™ truly standalone water-resistant smartwatch, works independently from and with all smartphones. 3G, Voice & Gestures!
I'm not sure what you're source for this information is, but I truly hope you are mistaken otherwise the list of broken promises grows as this was never considered a bonus feature by us backers.
Click to expand...
Click to collapse
Kurt is contracted to make these apps.
Good luck getting any non-Samsung phone to work well with the Gear.
Sent from my GT-P5110 using Tapatalk 2
kuronosan said:
Kurt is contracted to make these apps.
Good luck getting any non-Samsung phone to work well with the Gear.
Sent from my GT-P5110 using Tapatalk 2
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Click to collapse
Contract or not this was a core feature for many backers, Nobody should be developing this app in their spare time.
Sent from my SGH-M919 using Xparent BlueTapatalk 2
What part about contract work are you unfamiliar with?
Sent from my GT-P5110 using Tapatalk 2
Since my last communication with Kurt was before x-mas and my info about Omate priority of TS being standalone device came from video interview given by Laurent to Smartwatchfan website during CES, obviously my info is not up to date, so I would listen to Kuronosan update as an official confirmation.
You fund the development of a product and join a developers forum and then complain about a lack of final run features.
If you want a final product, go to Best Buy. If you want to be on the bleeding edge, Kickstarter and XDA-Developers are your friends.
Sent from my SM-N900T using XDA Premium 4 mobile app
marsonist said:
You fund the development of a product and join a developers forum and then complain about a lack of final run features.
If you want a final product, go to Best Buy. If you want to be on the bleeding edge, Kickstarter and XDA-Developers are your friends.
Sent from my SM-N900T using XDA Premium 4 mobile app
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Spare me that old song and dance. I think that lone has been plagiarized enough. Perhaps if you bothered to read my posts you would understand. I have no issues with the availability of these features at launch. I do, however have issue when a company that raised over a million dollars hires one guy to develop a core feature in his spare time. I also have issues when SD cards and spare batteries are sent separate from a device with a note basically saying if you install them you will void your warranty. Perhaps in backward world this makes sense, but not in this one.
Sent from my SGH-M919 using Xparent BlueTapatalk 2
kuronosan said:
What part about contract work are you unfamiliar with?
Sent from my GT-P5110 using Tapatalk 2
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Click to collapse
I'm well famiar with contract work, that doesn't mean that I agree with how omate is handling the development of this core feature.
By your logic simply because I understand what the NSA is doing I should agree with it.
Sent from my SGH-M919 using Xparent BlueTapatalk 2
So a BETA device that is not even been released to retail has no relevance? I am on xda right?
I agree with Loki; hw is finalized and the SW is still in beta testing. That is a whole idea of KS/IGG project deadline to get hw in the hands of backers. SW can be updated with yet another patch, hw fixes are much harder to handle. BUT, at the same time I'm happy to see current TS owners voicing their opinion about importance of Companion app. For a lot of us, a basic smartwatch principle has been defined by Pebble/Metawatch notification model. TS is a fantastic standalone device, especially if you are not on Verizon (lol!!!). But for a lot of other people who find their Pebble/Metawatch to be limited, myself included, we are looking for TS to be a super smartwatch to take us there.
As long as Omate guys are not dropping a ball on bt tethering (for notification purposes), we need to wait until they prioritize their work to get there. And if we still talking about this 6 months from now, then you have all the rights to get pissed
insomni said:
I'm well famiar with contract work, that doesn't mean that I agree with how omate is handling the development of this core feature.
By your logic simply because I understand what the NSA is doing I should agree with it.
Sent from my SGH-M919 using Xparent BlueTapatalk 2
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Click to collapse
Your logic is terrible, and so are you.
Just leave. Please. Everyone here is already tired of your bad inferences and faulty logic.
Go complain on the Cyanogen or OMNI topics about how "X feature isn't implemented wtf" and see how quickly you're laughed out of the topic. You clearly have no clue how development works.
kuronosan said:
Your logic is terrible, and so are you.
Just leave. Please. Everyone here is already tired of your bad inferences and faulty logic.
Go complain on the Cyanogen or OMNI topics about how "X feature isn't implemented wtf" and see how quickly you're laughed out of the topic. You clearly have no clue how development works.
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Click to collapse
This is my thread, I'm not going anywhere. You clearly can't handle what I have to say for whatever reason. It's like having a conversation with a 5 year old. You run out of things to say so you resort to name calling and saying go away.
For the mature people here, I'm not going to debate whether this device should be considered a beta device or not, or whether the fact that it's a kickstarter automatically renders it so. I will, however state that I have read every bit of information available on the truesmart and at no point does it state that this is a beta watch. Some of you might argue that it's a given considering it's a kickstarter. Well then, at what point is a kickstarter device deemed ready to release? At hardwares completion? Once an os is installed? Perhaps once the device meets all its advertised specifications? None of the above? We could debate this for days. However, this thread has gotten so far off topic at this point, I'll leave it at that.
Just Received my TS. Although I like it I am wondering if there is any future for this device. The 6+ months delay seem like an eternity and what looked like a promising novelty is already lagging behind. And what makes me wonder is the apparent separation between the company and the first batch of users. How come that not one single bug seem to have been fixed? How come that there is still no OTA updates? Omate closed their official forum and is redirecting to xda for support, but where is Omate in this forum? And what about the possibility of switching to Android Wear, that looks like it will be the standard for this type of devices? I was a happy backer of their Kickstarter project, but at this point all I think is that I bought myself a Xmas present that was delivered at Easter!
Omate, obviously totally abandoned this project.
Rumors are thet they are preparing TS2 so TS is something that used that as a learning base...
Don't know did you followed g+ but I talked much about exactly the same problem months ago...
I said: (in December 2013): when we get TS that device will be old and many other device will be released.
We'll have expensive project that will be just overpriced and unusable...
I'm very sorry to see that but even then while community attacked me -I was right...
We'll try to give our best and try to adapt it but TS is dead and that's, unfortunately, something Omate admitted long time ago...
There's no Omate on XDA, no support, no answers or anything...
We are alone mate...
Sent from my C6903 using Tapatalk
funky0308 said:
Omate, obviously totally abandoned this project.
Rumors are thet they are preparing TS2 so TS is something that used that as a learning base...
Don't know did you followed g+ but I talked much about exactly the same problem months ago...
I said: (in December 2013): when we get TS that device will be old and many other device will be released.
We'll have expensive project that will be just overpriced and unusable...
I'm very sorry to see that but even then while community attacked me -I was right...
We'll try to give our best and try to adapt it but TS is dead and that's, unfortunately, something Omate admitted long time ago...
There's no Omate on XDA, no support, no answers or anything...
We are alone mate...
Sent from my C6903 using Tapatalk
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Click to collapse
Agreed. Omate is done. They were done before they started shipping.
1. Warranty- HA! Null and void
2. OTAs, support, service- LOL
..... U get the picture....
If something goes wrong with your TS...I guess your only choice would be to contact Omeox. Omate certainly won't do anything and most likely won't be around to help. This has been their MO from the beginning. For example, the infamous BT problems and Omate's lack of dev support. This alone spelled disaster for the company and sealed the coffin for any future "free" help from the dev community. Lesson learned: ANY start-up MUST have, keep and strengthen the full support of the community devs.
And lastly, the Omate disaster has laid a major wake to future smartwatch, IGG or KS, campaigns. Its a real shame...now, for any fledgling tech trying to grab a foothold in this market, that truly has something new and innovative, will have to work twice as hard to get noticed.
All due to Rocki and LLP's lies, misleading marketing and "bait'n switch" game.
Thanks Omate!
NO SOUP FOR YOU!
Sent from my HTC One_M8 using Tapatalk
While all this is definitely a shame, one bright side out of this is that I have a damn cool watch, and I paid about fair market value for it (the other Umeox watches go for similar prices). I guess I'm lucky in that mine works fine, so I don't have to deal with Omate again.
I realize that some specs have changed which kinda sucks. But I never intended to go swimming or anything with this, and the other spec changes are minor to me and don't really reflect anything in real world usage. The patch available really make this thing a good, usable, android watch phone (thanks again, Loki!). So I'm at least happy with what I got out of this whole ordeal.
Will I back anything on kickstarter (or others) again? Hell no! But at least I don't feel like I got screwed out of my money.
LLP was bragging on his g+ account about Omate's skills. While I think it is impressive they managed to produce a product, the fact remains that the hardware they used is debatable theirs and if what Loki has said is true, the software is Omate's main field of expertise and that in itself is of a questionable quantity.
I just do not understand Omate. I am not fussed about waterproofing and what not, but not being open about it until after the orders were taking just isn't cricket.
And then this whole lark about not having service centers in your country bla bla bla. Omate should just accept some things will break and have made back up watches to replace those which do. Those which are broken could be shipped back, repaired and resold.
The lack of anyone from Omate here seems really odd. I guess it could be a language issue but I doubt it.
What puzzles me is what did Omate expect to happen? For XDA to do all the work? For the project to develop a life of it's own?
I do think Kickstarter has lost an awful lot of credit, but I do not think the blame should be theirs. Omate just caused PR disasters one after another. Even now, the manner of the conduct online is extremely unprofessional.
Would I buy another Omate (TS2)? Most likely not. I love my TS and think it is super cool, but I want a device which will grow and has a loving community behind it. It is clear there is no love for this device now.
Unless Omate have some secret stuff going on in the background such as a huge update and a ton of new features, I don't see anything special about the Omate. I had an EC309 and with the exception of Omate's sd slot, it could do everything the TS could.
Personally, I think Neptune Pine will win people's hearts. It has had a bumpy ride but recently started being VERY open about production problems and delays. Perhaps it takes an Omate to get these Kickstarter companies to step up a notch.
I'll probably buy a Neptune Pine and other smartwatches. I don't think Omate has killed people's love for the concept, but it has left a bitter taste in many peoples mouths regarding crowd funded projects.
Hyperthetically say if we were to developer/begin a new Smartwatch or smartwatch company. Thru market research we established that there was a massive demand for something similar to the Omate or the A.I. Watch, I.e. a mobile notification and stand alone Android with a sim card wifi, gps BT ...etc.
First we started to source the unit (as designing a new one would take too long and cost too much and it would be copied) what would be the 'do's & don'ts'?
Keep it civil pls and dont say do the exact opposite of Omate... although that would probably go a long way.
It's more of about the way Omate managed the release rather than the product. I accept there would be issues in development.
What is odd is that the watch seems to be available to buy on their China site with no mention of it being a pre-order/ waiting God knows how long till it turns up. Does this mean that they're actively selling them now in China before sending the backers theirs?
Like their Chinese site though. At least it gives info about the company.
http://china.omate.com/
Have they (Omate.com) removed the specs info'?
simple1i said:
Have they (Omate.com) removed the specs info'?
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Click to collapse
Doesn't seem like it. They still have that annoying avatar with the Omate being splashed. Their Chinese site still has the specs up. I think they still say the camera is 5 mega pixel.
http://china.omate.com/smart.php