Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
xAjCx said:
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
Click to expand...
Click to collapse
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Sango2 said:
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Click to expand...
Click to collapse
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
xAjCx said:
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
Click to expand...
Click to collapse
In a way it is, that is one of the things to keep in mind if you get a product which is sold in another country, unless the manufacturer said they will warranty it in other countries.
That is the reason why I mentioned, you could get a 3rd party warranty, so this way you can get some coverage.
I think you can find out where the product came from by looking at the product box and the menu contents inside once you receive it. For mine, when I got my Z2, I thought mind was going to be the UK. After looking at the box on one of the sides, it said "EN, ZH" and Chinese writing translation for the Black color; and the quick user guide and support information had Hong Kong contact information which let me know that this unit is from Sony HK.
Well I called today to get some help with my Z2, which I posted about, they told me they can't help because the service department doesn't have the parts yet (due to it not being available in the US yet). They said they don't know when they would get any, but it being from another country wasn't the reason they couldn't help. They suggested calling the UK or Taiwan, which will be a hassle.
Related
Hello,
I got my Lumia 800, and it's charging at the moment. But when I bought the phone from Amazon through FGS Trading, the box it came with has a sticker on it in German. It says:
"Neuwertig, gebrauchtes
Ihre Qualitätskontrolle 35"
Gebrauchtes means used...so does it mean I bought a new phone, but was given a used one?
hawc1506 said:
Hello,
I got my Lumia 800, and it's charging at the moment. But when I bought the phone from Amazon through FGS Trading, the box it came with has a sticker on it in German. It says:
"Neuwertig, gebrauchtes
Ihre Qualitätskontrolle 35"
Gebrauchtes means used...so does it mean I bought a new phone, but was given a used one?
Click to expand...
Click to collapse
Translated: As good as new, used their quality control 35
sHaHiN786 said:
Translated: As good as new, used their quality control 35
Click to expand...
Click to collapse
Does that mean the phone isn't actually new? Seller said it was new...
hawc1506 said:
Does that mean the phone isn't actually new? Seller said it was new...
Click to expand...
Click to collapse
It means mint condition too, kind of weird, but it states it's new yeah, but used to check some sort of quality control, maybe they opened it up to check.
sHaHiN786 said:
It means mint condition too, kind of weird, but it states it's new yeah, but used to check some sort of quality control, maybe they opened it up to check.
Click to expand...
Click to collapse
Ah that's interesting to hear...Pesky Germans : )
But why is Gebrauchtes also printed on the label?
For me this sounds like it's not new. Looks more like a refurbished one that has gone through quality control to assure it's like new.
Maybe Nokia support would be able to tell using the phones IMEI?
-obiwan- said:
For me this sounds like it's not new. Looks more like a refurbished one that has gone through quality control to assure it's like new.
Maybe Nokia support would be able to tell using the phones IMEI?
Click to expand...
Click to collapse
That's what I'm thinking. I contacted the seller and we're going to sort this out.
At this point, it doesnt even matter right now because the phone won't turn on anyway Spent eight hours yesterday doing every trick/button combination possible.
I'll take it to the Microsoft store to see if they can do something.
hawc1506 said:
That's what I'm thinking. I contacted the seller and we're going to sort this out.
At this point, it doesnt even matter right now because the phone won't turn on anyway Spent eight hours yesterday doing every trick/button combination possible.
I'll take it to the Microsoft store to see if they can do something.
Click to expand...
Click to collapse
Try a Nokia store, or you can arrange a repair if your phone has a warranty (which it should have). Check Nokia care online.
sHaHiN786 said:
Try a Nokia store, or you can arrange a repair if your phone has a warranty (which it should have). Check Nokia care online.
Click to expand...
Click to collapse
Unfortunately, the U.S. doesn't have Nokia stores. I went to the Microsoft store and they weren't able to do anything.
I've contacted both Nokia and the Amazon seller. We'll have to see how this works out. I waited all of my spring break for a phone that won't turn on!
At least I'm still very satisfied with how well it's built. It's like an Alfa Romeo. Won't work, but take one look at it and all the negatives will be forgotten.
Meanwhile, I'll live with my HD2.
hawc1506 said:
Unfortunately, the U.S. doesn't have Nokia stores. I went to the Microsoft store and they weren't able to do anything.
I've contacted both Nokia and the Amazon seller. We'll have to see how this works out. I waited all of my spring break for a phone that won't turn on!
At least I'm still very satisfied with how well it's built. It's like an Alfa Romeo. Won't work, but take one look at it and all the negatives will be forgotten.
Meanwhile, I'll live with my HD2.
Click to expand...
Click to collapse
http://www.nokia.com/us-en/support/troubleshooting/warranty?c=1
Here's the link to check regarding the warranty and repair services, they should have the phone or in your case a replacement back to you in around a week, as mine is coming to me on Monday. An American who knows the beauty of an Alfa, sweet.
If you bought it on Amazon, just return.
sHaHiN786 said:
http://www.nokia.com/us-en/support/troubleshooting/warranty?c=1
Here's the link to check regarding the warranty and repair services, they should have the phone or in your case a replacement back to you in around a week, as mine is coming to me on Monday. An American who knows the beauty of an Alfa, sweet.
Click to expand...
Click to collapse
Of course, I'm waiting for Alfa to make its return to the U.S.
I tried doing a search, and this popped up:
"Device was not designed for the US market:
We do not have the capability to repair devices that were not designed for the US market. Please check the warranty information that was included with your device and/or please contact your point of purchase. If you purchased the device in the US and you determine that your device came with a US warranty, please contact Nokia Customer Care at 1-888-665-4228 for information. Please include a copy of your proof of purchase that confirms the device was purchased in the United States and a copy of the in box US warranty documentation when you send your device in for repair."
It makes sense, since my particular unit was imported from T-mobile in Germany by the seller. Maybe I should've shelled out the extra $50 for the Amazon-certified international one.
Itaintrite said:
If you bought it on Amazon, just return.
Click to expand...
Click to collapse
I think this might be my only solution at this point.
hawc1506 said:
Of course, I'm waiting for Alfa to make its return to the U.S.
I tried doing a search, and this popped up:
"Device was not designed for the US market:
We do not have the capability to repair devices that were not designed for the US market. Please check the warranty information that was included with your device and/or please contact your point of purchase. If you purchased the device in the US and you determine that your device came with a US warranty, please contact Nokia Customer Care at 1-888-665-4228 for information. Please include a copy of your proof of purchase that confirms the device was purchased in the United States and a copy of the in box US warranty documentation when you send your device in for repair."
It makes sense, since my particular unit was imported from T-mobile in Germany by the seller. Maybe I should've shelled out the extra $50 for the Amazon-certified international one.
I think this might be my only solution at this point.
Click to expand...
Click to collapse
Ouch! I should've known that, it's not out in the US yet, it's a European device, yup, sorry, that's the way to go. Hope it goes well.
sHaHiN786 said:
Ouch! I should've known that, it's not out in the US yet, it's a European device, yup, sorry, that's the way to go. Hope it goes well.
Click to expand...
Click to collapse
Thanks
The Lumia 800 is sold in the U.S. at Microsoft Stores, but it only comes in a bundle with speakers and headphones for $800 (about £500). Amazon sells the international unlocked version for $550. As far as I know, they're the same version, except Microsoft won't sell the phone separately.
I purchased a GS3 from newegg and I'm trying to work out the country of origin for warranty service. Here's the kicker: I'm trying to do this without opening the box and voiding their return policy as I haven't decided whether to keep it.
(Basically, newegg told me it was new-in-box, but later said it might have been 3rd party unlocked with no warranty other than that provided by their vendor in the US. So I'm trying to independently verify the country of origin and warranty status since newegg is no help.)
I'm still new at this, but would the Final Assembly Code portion of the IMEI tell me the country of origin?
I also tried looking up the IMEI and found the issuer was British Approvals Board of Telecommunications. I thought this might mean that it's a British handset, but that might be a bit of a leap.
Try checking the CSC. You can find it by either way:
1) By connecting to KIES and checking the code (3 alphabets).
2) By going to the dialler on the phone and pressing *#1234#.
Again, I'm trying to see if this can be determined without opening the box. I have the IMEI code, which is on the sticker outside the box. Do you know how I can determine the country of origin from the code? The FAC is 05. Thanks!
That's not possible but why don't you have warranty from the shop where you purchased it? If there is some kind weird warranty thing going on juat retutn it and invest few more bucks to the device from trusted dealer
Sent from my GT-I9300 using xda app-developers app
http://www.numberingplans.com/?page=analysis&sub=imeinr
All you can do .
jje
beetmonger said:
I purchased a GS3 from newegg and I'm trying to work out the country of origin for warranty service. Here's the kicker: I'm trying to do this without opening the box and voiding their return policy as I haven't decided whether to keep it.
(Basically, newegg told me it was new-in-box, but later said it might have been 3rd party unlocked with no warranty other than that provided by their vendor in the US. So I'm trying to independently verify the country of origin and warranty status since newegg is no help.)
I'm still new at this, but would the Final Assembly Code portion of the IMEI tell me the country of origin?
I also tried looking up the IMEI and found the issuer was British Approvals Board of Telecommunications. I thought this might mean that it's a British handset, but that might be a bit of a leap.
Click to expand...
Click to collapse
Just call Samsung customer servic in your country, i did and they can tell you from the imei number the country of origin.
Thanks for all the advice, though I'm still hoping that someone can tell me which country is identified by the Factory Assembly Code 05.
gee2012 said:
Just call Samsung customer servic in your country, i did and they can tell you from the imei number the country of origin.
Click to expand...
Click to collapse
I've called Samsung US three times. And tried their chat bot. And tried Samsung in Australia and the UK. No luck.
JJEgan said:
http://www.numberingplans.com/?page=analysis&sub=imeinr
All you can do .
jje
Click to expand...
Click to collapse
Tried that, too. Didn't have it in the database.
johku12 said:
That's not possible but why don't you have warranty from the shop where you purchased it? If there is some kind weird warranty thing going on juat retutn it and invest few more bucks to the device from trusted dealer
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
In brief, it appears that newegg gets their phones from a third party rather than direct from Samsung. That doesn't mean the phones aren't new, but they don't know (or won't tell) the country of origin. I'm pretty sure it's somewhere in Central or South America.
Just to follow up: I called Samsung again and this time got someone with a brain who looked up the IMEI and told me the phone is of British origin. Of course, then she gave me the number for Samsung's Canada office...
Anyway, I called Samsung UK and was able to verify not only that it is a British phone, but that it has an extended warranty good through August 2014. Not sure how that happened, but not going to complain, either!
I have order one from Newegg also. HAVE YOU TRIED IT YET? Does it work? Never had problems with Newegg on warranty before.
It works and appears to be new. I've been pretty happy with it so far, but I probably wouldn't order from newegg again since they make you click through a disclaimer that phones might not be new.
Sent from my Transformer TF101 using Tapatalk 2
hmm might have to give this a try to see where my S3 came from, does this mean the country where it was meant to be sold, not where it was manufactured right?
it's just that grey market imports are rampant here in Hong Kong and you can't tell if its been repackaged with the correct adapters and language manuals etc.
Bottom Line
Bottom line, there is no guarantee of of any cell phone you buy being what is claims to be. If you buy online, realize that if you are getting a killer deal, something is amiss. Cell phones are just like perishables, they do drop as they get older, but there is little difference in price between Amazon, New Egg, etc. If you find a seller selling $100 cheaper than everyone else, something is sketchy. If someone wants to take a used phone and make it look new, you will never know the difference. Buy your cell phone from somewhere that gives you a warranty, better if it is an actual local store or someone you trust.
cellrookie said:
Bottom line, there is no guarantee of of any cell phone you buy being what is claims to be. If you buy online, realize that if you are getting a killer deal, something is amiss. Cell phones are just like perishables, they do drop as they get older, but there is little difference in price between Amazon, New Egg, etc. If you find a seller selling $100 cheaper than everyone else, something is sketchy. If someone wants to take a used phone and make it look new, you will never know the difference. Buy your cell phone from somewhere that gives you a warranty, better if it is an actual local store or someone you trust.
Click to expand...
Click to collapse
wow, that's quite a thread necro! the problem for US customers is that the international S3 isn't sold in local stores or by carriers.
Hello.
My Ultra has had a small issue since new - a slight screen fault
Sony saying warranty refused due to "unauthorised software upgrade"
Only ever flashed FTFs meant for the device - bootloader is locked.
I have a copy of the TA partition so I may restore that.
Should I resubmit the device once I get it back?
What are your thoughts please? Can I challenge this "unauthorised software upgrade" nonsense?
Didn't you restore the TA partition before you sent it in?? If no, that's the reason why they're not fixing it. If you did restore.it, you've probably flashed a FTF from a different region. Be sure to restore and lock your bootloader and also be running the correct firmware from your region.
Sent from my C6833 using Tapatalk
Nope. Like an idiot I didn`t. I have numerous Sony phones here. A few Ultras etc
Can`t remember unlocking the bootloader on it.
I do have all TA partitions backed up with locked bootloader and unrooted so I will restore and send it back in.
If they will accept it.
N10AP said:
Nope. Like an idiot I didn`t. I have numerous Sony phones here. A few Ultras etc
Can`t remember unlocking the bootloader on it.
I do have all TA partitions backed up with locked bootloader and unrooted so I will restore and send it back in.
If they will accept it.
Click to expand...
Click to collapse
Yeah, that's probably it. Just be sure to have everything, and I mean EVERYTHING stock. Especially when you send it to Sony themselves. It's not a big deal if you're sending it in to an authorized service center (that's not Sony). They get money from Sony per repairment, so they're usually not that worried about details like these (my own experiences in Norway, so don't start assumeing things now).
Sent from my C6833 using Tapatalk
LordManhattan said:
Yeah, that's probably it. Just be sure to have everything, and I mean EVERYTHING stock. Especially when you send it to Sony themselves. It's not a big deal if you're sending it in to an authorized service center (that's not Sony). They get money from Sony per repairment, so they're usually not that worried about details like these (my own experiences in Norway, so don't start assumeing things now).
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
It isn`t actually Sony it is indeed some kind of subcontractor based in the south of the UK.
I haven`t received the handset back. Really worried about the condition it will come back in. It was immaculate and unmarked when it left me.
Hope they haven`t knackered it
N10AP said:
It isn`t actually Sony it is indeed some kind of subcontractor based in the south of the UK.
I haven`t received the handset back. Really worried about the condition it will come back in. It was immaculate and unmarked when it left me.
Hope they haven`t knackered it
Click to expand...
Click to collapse
Hmm, yeah that would be really bad. You didn't take a couple of photos of it with today's newspaper or anything before you shipped it? If not, that's a good idea to do. That way you'll have proof that it wasn't broken when you shipped it.
Aren't there any other autorized repair centers where you live? Or did you ship it to your carriers repair center?
LordManhattan said:
Hmm, yeah that would be really bad. You didn't take a couple of photos of it with today's newspaper or anything before you shipped it? If not, that's a good idea to do. That way you'll have proof that it wasn't broken when you shipped it.
Aren't there any other autorized repair centers where you live? Or did you ship it to your carriers repair center?
Click to expand...
Click to collapse
I rang Sony, they sent an email, I sent the handset freepost to this firm in the south.
Fingers crossed it is back today. Anyway, off to College! (I`m 35 so a mature learner!)
N10AP said:
I rang Sony, they sent an email, I sent the handset freepost to this firm in the south.
Fingers crossed it is back today. Anyway, off to College! (I`m 35 so a mature learner!)
Click to expand...
Click to collapse
Yup! Let's hope it goes well! Nice to see that people are still going back to school. I'm going back myself this fall, and i'm 28.
ok... Got phone back, scratched to bits. Official complaint going their way.
Bootloader is indeed locked and unrooted
They didn`t return my original proof of purchase.
Correct region... 1275-6410
Lets see what happens...
Hi looked around and can't find this information anywhere.
I bought my Z2 from Taiwan does Sony UK cover it under warranty?
Flap for Sim card keeps reopening which is quiet annoying and dont want to send it all the way back just to fix a flap.
Thanks for help
Swooshie said:
Hi looked around and can't find this information anywhere.
I bought my Z2 from Taiwan does Sony UK cover it under warranty?
Flap for Sim card keeps reopening which is quiet annoying and dont want to send it all the way back just to fix a flap.
Thanks for help
Click to expand...
Click to collapse
I don't think there is a clear answer for this. I have a significant issue that apparently requires mine to be sent in for service. I tried Sony US first, and they told me that they'd have no problem servicing it...if they had the parts. They said because its not released here yet, they don't have the parts and would be unable to service it for now. So I contacted Sony UK, they emailed saying the warranty is region specific and gave me a shipping address to send it to them, but clearly it sounded like they hadn't looked up my IMEI. I was worried I'd encounter a problem, so I did a live chat to the UK and she confirmed that I'd have to send it to Taiwan. Either center would be out of my pocket for shipping. Which I'm sure is going to cost over $100.
Anyway, to sum up an answer. From the US rep perspective it seems like as long as a center has the parts and the phone released, they'd be able to service it. From the UK rep, not so much. I get the feeling if you call and cause a stink, maybe Sony UK would take it? Otherwise, I think you are going to have to send it to Taiwan like me.
Clove.co.uk sells the 64GB and 128GB version of the SM-G965F, but they don't seem to sell the 256GB version.
Are there any *trusted* vendors who do?
Samsung UK it them direct, and Currys PCWorld sell it from what I can see.
Sent from my SM-G965F using Tapatalk
Incarniac said:
Samsung UK it them direct, and Currys PCWorld sell it from what I can see.
Sent from my SM-G965F using Tapatalk
Click to expand...
Click to collapse
As far as I can tell, even if I buy a prepaid UK SIM card, using it in the US wouldn't let me deactivate the region lock. So unless that's incorrect, or there's another good option, I have no choice but to use a dealer who will activate the phone before shipping it. I don't think either Samsung UK or PCWorld would do this.
In addition, I'd be surprised if Samsung UK would sell and ship to an international address, and the Delivery section on PCWorld's site doesn't list international as an option.
Didn't realise you were in the US and this was a requirement. I don't have any personal experience from working around the region lock in this manner, so can't offer any definite help on whether it needs to be in the region or whether a SIM from the region will do the trick.
Clove's option of pre-activating (and breaking seals in the process) is one that I don't know anyone else do, this to me sounds like a very specialised niche they have targeted and I wouldn't expect most, if any, other retailers would do this (technically, once opened, it can no longer be sold as 'new').
Incarniac said:
Didn't realise you were in the US and this was a requirement. I don't have any personal experience from working around the region lock in this manner, so can't offer any definite help on whether it needs to be in the region or whether a SIM from the region will do the trick.
Clove's option of pre-activating (and breaking seals in the process) is one that I don't know anyone else do, this to me sounds like a very specialised niche they have targeted and I wouldn't expect most, if any, other retailers would do this (technically, once opened, it can no longer be sold as 'new').
Click to expand...
Click to collapse
I wish a SIM card by itself was a guarantee - I hate getting opened box goods. And I've seen *way* too many sales/tech reps be casually careless with cell phones. I hate the possibility that I'm going to be paying $1k to get a brand new(ish) scratched phone.
That being said, I found one other dealer that does the activation - KickMobiles.com. They do have the 256GB version (only in Titanium) - but the reviews are very mixed for them. Clove has a much better reputation, but they don't stock the 256GB at all.
Haphim said:
I wish a SIM card by itself was a guarantee - I hate getting opened box goods. And I've seen *way* too many sales/tech reps be casually careless with cell phones. I hate the possibility that I'm going to be paying $1k to get a brand new(ish) scratched phone.
Click to expand...
Click to collapse
Indeed. I don't know how accurate this article from TechAdvisor is, but it implies you do need to be in the region to remove the region lock, or alternatively apparently a Samsung Support/Repair Centre can do so for you. The latter may be an avenue worth investigating if there is one near you, maybe call them and ask and see what they say.
Haphim said:
That being said, I found one other dealer that does the activation - KickMobiles.com. They do have the 256GB version (only in Titanium) - but the reviews are very mixed for them. Clove has a much better reputation, but they don't stock the 256GB at all.
Click to expand...
Click to collapse
Never heard of or used KickMobiles myself. I have used Clove in the past (it is quite a few years ago now) and would use them again if opportunity arose (right pricing, etc).
Incarniac said:
Indeed. I don't know how accurate this article from TechAdvisor is, but it implies you do need to be in the region to remove the region lock, or alternatively apparently a Samsung Support/Repair Centre can do so for you. The latter may be an avenue worth investigating if there is one near you, maybe call them and ask and see what they say.
Click to expand...
Click to collapse
I've looked into this. Apparently, local support centers won't do it - they refer you to the support centers in the phone's intended region. And I've seen numerous reports from people who say that when people call the support centers of the home region, they couldn't care less and while some of them have helped, others have told them that they have to get on a plane and fly back to make the local call that disables the region lock.
I can't risk having a $1000 brick.
There are websites that claim to sell you an unlock code for $50, although I don't know how trustworthy they are nor do I know how they're able to do this unless they're run by disgruntled Samsung techs. If xda had a keygen for the unlock codes, that would be sweet, but I haven't seen any sign of that.
Haphim said:
There are websites that claim to sell you an unlock code for $50, although I don't know how trustworthy they are nor do I know how they're able to do this unless they're run by disgruntled Samsung techs. If xda had a keygen for the unlock codes, that would be sweet, but I haven't seen any sign of that.
Click to expand...
Click to collapse
I didn't think you could unlock the region lock via codes. Don't know for sure mind, but be wary.
Sent from my SM-G965F using Tapatalk
Incarniac said:
I didn't think you could unlock the region lock via codes. Don't know for sure mind, but be wary.
Sent from my SM-G965F using Tapatalk
Click to expand...
Click to collapse
You can - that's how the Samsung support centers do it. But I appreciate the note of caution - will do.
I found a site that has a lot of good reviews, so I've got some hope on that front, at least.
Good luck If you're so inclined, updating your thread here with how it goes would be of interest even if it's not something I personally am looking to do. Sharing the information is good