Asus Zenfone 5 - Unfortunately google play services has stopped! - Android Q&A, Help & Troubleshooting

Hi guys
I'm asking you for HELP because I lost hope how to fix my problem with my new Asus Zenfone 5 on my own. I bought phone from China - Spemall.com (good and safe website). Phone is brilliant and very well made all is perfect except one thing - it was no play store installed. All other phones and tablets from them had play store installed this is first time when I had device without it.
I have this phone for two days now I was trying almost everything (in my opinion everything) to install both first Google Play Services and after that Play Store.
I downloaded both latest versions apk and first installed services and after play store but when trying to tap in play store icon all what I getting is
---Unfortunately Google play services has stopped.
I was cleaning data, cache, reinstalling both apps and even I did few times factory reset but nothing. I was still getting famous massage --- Unfortunately Google play services has stopped. Whatever I press Google settings or play store it will always end up in this same way.
Phone is not rooted!!!
I was using guides from you tube because that was easy start and you must start somewhere and sometimes when problem is little you are able to fix it but this time is different and my knowledge and you tube is not enough that's why I asking you guys to help me in this difficult moment.
Any help will be highly appreciated.
Best regards
Kabak

I think zenphone 5 is new and u have to wait
for new rom or root
install mobigenie instead of playstore

crazykk said:
I think zenphone 5 is new and u have to wait
for new rom or root
install mobigenie instead of playstore
Click to expand...
Click to collapse
Hi Crazykk
Thanks for you help I did installed this before but did not liked and after watching you tube I found how to install: mobile 1 ---- Aptido and Amazon store (Amazon is tragically bad with few apps free).
Mobile 1 and Aptido are very good I must find out what I did before because you tube does not work I had Google play services installed and I was working few things on you tube just to check if they work.
Still looking for solution to get Google play services and Google play store to work .
Thank you for your help.
Regards
kabak

I am from india i sold my xolo a500s nd planning to buy a Asus Zenfone 5 A501CG
but waiting for root
have u found any root method
sorry for off topic.

crazykk said:
I am from india i sold my xolo a500s nd planning to buy a Asus Zenfone 5 A501CG
but waiting for root
have u found any root method
sorry for off topic.
Click to expand...
Click to collapse
Not yet is new model and that's why we have so much problems nobody knows yet what a schame.

Same problem..
kabak79 said:
Not yet is new model and that's why we have so much problems nobody knows yet what a schame.
Click to expand...
Click to collapse
I have same problem too... i bought my phone from spemall.com too...
But idiots send me CN_user version... Stupid idiots... and there is no PLAY STORE..
There is(icon like bag / ASUS (written) ) but its only ChINESE.. you can find so aplications and install them... i installet outlook.com, viber, metatrade, display test, google maps,
its working you can install aplications.. BUT FU KIN ChINESE....
WHY those spemall think i need chinese version.... i wrote to them for help... to install play store or WW version... but stil they dont help me...
and i think to send back this phone..
if you want to use this phone without play store...
1. use chinese play store its working
2. install apk MOBOGENIE MARKET (i used it and its work again. just right now installed / team viewer ) its working good. (i think its working like play store)
BUT i want to ROOT WW_user version of my phone.
bye the way phone is AWESOME.. thank you spemall.. and FUK you spemall sending me CN version..
So if you fix problem with installing play store... please share it... i and trying to find out from 3 days

Biwole said:
I have same problem too... i bought my phone from spemall.com too...
But idiots send me CN_user version... Stupid idiots... and there is no PLAY STORE..
There is(icon like bag / ASUS (written) ) but its only ChINESE.. you can find so aplications and install them... i installet outlook.com, viber, metatrade, display test, google maps,
its working you can install aplications.. BUT FU KIN ChINESE....
WHY those spemall think i need chinese version.... i wrote to them for help... to install play store or WW version... but stil they dont help me...
and i think to send back this phone..
if you want to use this phone without play store...
1. use chinese play store its working
2. install apk MOBOGENIE MARKET (i used it and its work again. just right now installed / team viewer ) its working good. (i think its working like play store)
BUT i want to ROOT WW_user version of my phone.
bye the way phone is AWESOME.. thank you spemall.. and FUK you spemall sending me CN version..
So if you fix problem with installing play store... please share it... i and trying to find out from 3 days
Click to expand...
Click to collapse
Go to this forum, got method to change frm CN ver to WW ver. In pg 70 onwards. Must go to asus.com singapore site to download the official firmware.
Meanwhile, enjoy this beautiful phone!
---------- Post added at 06:43 AM ---------- Previous post was at 06:40 AM ----------
http://forums.hardwarezone.com.sg/android-user-group-323/official-zenfone-5-thread-4646560-81.html

I wrote a post which hopes to help new Zenfone members, I would want it in one place to solve all the problems.
http://forum.xda-developers.com/android/help/asus-zenfone-5-zenfone-6-to-t2839984

Same problem with Asus Zenfone 2 (ZE551ML)
Hey guys
I have the same problem with Asus Zenfone 2 (ZE551ML)
Anyone can help me out please?
thanks
kabak79 said:
Hi guys
I'm asking you for HELP because I lost hope how to fix my problem with my new Asus Zenfone 5 on my own. I bought phone from China - Spemall.com (good and safe website). Phone is brilliant and very well made all is perfect except one thing - it was no play store installed. All other phones and tablets from them had play store installed this is first time when I had device without it.
I have this phone for two days now I was trying almost everything (in my opinion everything) to install both first Google Play Services and after that Play Store.
I downloaded both latest versions apk and first installed services and after play store but when trying to tap in play store icon all what I getting is
---Unfortunately Google play services has stopped.
I was cleaning data, cache, reinstalling both apps and even I did few times factory reset but nothing. I was still getting famous massage --- Unfortunately Google play services has stopped. Whatever I press Google settings or play store it will always end up in this same way.
Phone is not rooted!!!
I was using guides from you tube because that was easy start and you must start somewhere and sometimes when problem is little you are able to fix it but this time is different and my knowledge and you tube is not enough that's why I asking you guys to help me in this difficult moment.
Any help will be highly appreciated.
Best regards
Kabak
Click to expand...
Click to collapse

I use Zenfone 5(LTE) with kitkat for a while and I found a problem with Google Play Services / Open GMail/ and other apps , there is a problem with this version, I seen a error messages "Unfortunately, Google Play Services has been closed", / Unfortunately, Gmail has stopped", I don't know that its come from Google or on ASUS firmwares. If you have seen this error? i Think this Firmware already infected with new virus, i hope someone help me to solve this problem

sambovis said:
I use Zenfone 5(LTE) with kitkat for a while and I found a problem with Google Play Services / Open GMail/ and other apps , there is a problem with this version, I seen a error messages "Unfortunately, Google Play Services has been closed", / Unfortunately, Gmail has stopped", I don't know that its come from Google or on ASUS firmwares. If you have seen this error? i Think this Firmware already infected with new virus, i hope someone help me to solve this problem
Click to expand...
Click to collapse
I have same problem and I CAN'T FIND A METHOD

Related

[Q] Play store on HCL me G1

Hello
I've buy HCL me G1 tablet, but it dos'nt have play store. I tried many solutions that i've read from the net to solve that problem, but it dos'nt work.
Plz help me to install play store on my Tablet.
install play store
Any help' please?
Salem1 said:
Hello
I've buy HCL me G1 tablet, but it dos'nt have play store. I tried many solutions that i've read from the net to solve that problem, but it dos'nt work.
Plz help me to install play store on my Tablet.
Click to expand...
Click to collapse
Try installing Google play apk
Tried couple of Play Store APK versions.
every version is crashing.
i've bought the same tablet and play store keeps crashing every time i install !!
can we get any support ?!
I'm gonna go ahead and bump this vs making a new thread. I'm still fairly new to mobile devices, but my intermediate knowledge of computers kinda helps me out. Still a long shot, considering this isn't a well known tablet.
Android 4.0.4
From the factory it comes with HCL's own craptastic market app (Almost expect that from a cheap India brand knock off of the iPad), which has a horrible layout, always freezes up, and doesn't have any useful/common apps. While the tablet itself has with most of the default google stuff removed from it. Including Google Play Services.
I installed both the Play Store, and the Play services manually with no errors. But when it comes to running the store, it'll run fine for about a second, then a system message will come up saying "Unfortunately, Google Play Store has stopped." BUT I can see the app giving me the terms of service prompt in the background, AFTER that error message pops up. After acknowledging the error, it force closes the store, so I'm presuming HCL hardcoded something in to block google's app store.
I've taken the well known solution to this of installing 1Mobile Market, but I just don't trust it (So many cloned apps...) and I can't get to my purchased apps.
Any ideas? I have a very rough idea of what I'm doing when it comes to roms, I've successfully installed a custom one to an old Samsung Infuse before.

[Q] Clash of Clans

Just bought a 7 inch Kindle fire HDX and its a very nice tablet that I have managed to sideload clash of clans on. I can not find a way to load my old town from my old android tablet however. I have tried installing all the stuff for google play services using ES file explorer and all installed fine. Gmail works fine. when I try to load my old town using google plus sign in(only method I could find in game) I get a message that google play services are not supported on this device and to contact the manufacture. Any help getting around this would be appreciated otherwise my return date is early July and I will have to return it.
Unfortunately, the only way to make *that* work is for you to full root the tablet and load the Gapps properly.
Been using coc on my kindle as a clan member and test account. I've almost caught up to my real all account
rooted, HELP
Ok, used towelroot and then went thru and installed all the gapps on android cowboy to make gmail work and have google+ installed and working with no issues. Have signed in to both gmail and +. When I go to clash of clans and try to do the G+ sign in to load my town, I get a popup saying : Google Play Services
Google Play Services, which some of your applications rely on, is not supported by your device. Please contact the manufacture for assistance.
Any ideas? Guessing I am missing a module that talks between G+ and G+ sign in but no clue which one.
installed apps listed below if it helps
Gmail
Google Account manager
Google play services
Google services framework
Google +
HDXPosed
Added the google play store tonight and I am in, I can finally retire my old OG kindle fire that weighs 300lbs. Thanks for all your work making this possible since it would take me forever to go to each thread I read and thank people. If I can be of any help with what worked for me I will try.
ccruzan said:
Added the google play store tonight and I am in, I can finally retire my old OG kindle fire that weighs 300lbs. Thanks for all your work making this possible since it would take me forever to go to each thread I read and thank people. If I can be of any help with what worked for me I will try.
Click to expand...
Click to collapse
can u give me some more details on how you got it to work.
what are the steps to follow
bcoz I also got the same message "Google Play Services, which some of your applications rely on, is not supported by your device. Please contact the manufacture for assistance."
when trying to play PvZ 2
blade22 said:
can u give me some more details on how you got it to work.
what are the steps to follow
bcoz I also got the same message "Google Play Services, which some of your applications rely on, is not supported by your device. Please contact the manufacture for assistance."
when trying to play PvZ 2
Click to expand...
Click to collapse
after side loading all the google apps listed at android cowboy to add a google account didnt help, I went back and added google + I could sign in but still got the message. dug around some more on android cowboy and went to androidcowboy.com/android-apk-files-download/ and downloaded the play store apk and google login service. i then installed Play store and rebooted without opening it, did the same wiht login service then rebooted. went back in and opened clash of clans and got the message do you want to load xxxx's village you will lose your current one. clicked yes and bam I was in. not for sure that I needed login service as I didnt test before installing but it was late and I was ready to sleep.
I hope this helps and works for someone as I didnt document anything as I went along so all of this is from memory. I was rooted with Towelroot already and had made a backup with titanium to be safe and of course used toolkit to disable OTA
ccruzan said:
after side loading all the google apps listed at android cowboy to add a google account didnt help, I went back and added google + I could sign in but still got the message. dug around some more on android cowboy and went to androidcowboy.com/android-apk-files-download/ and downloaded the play store apk and google login service. i then installed Play store and rebooted without opening it, did the same wiht login service then rebooted. went back in and opened clash of clans and got the message do you want to load xxxx's village you will lose your current one. clicked yes and bam I was in. not for sure that I needed login service as I didnt test before installing but it was late and I was ready to sleep.
I hope this helps and works for someone as I didnt document anything as I went along so all of this is from memory. I was rooted with Towelroot already and had made a backup with titanium to be safe and of course used toolkit to disable OTA
Click to expand...
Click to collapse
Nice...
btw which version u r using?
Can u try plant vs zombies 2 and post the feedback here (whether it worked for you or not) ?
blade22 said:
Nice...
btw which version u r using?
Can u try plant vs zombies 2 and post the feedback here (whether it worked for you or not) ?
Click to expand...
Click to collapse
13.3.2.3.2 7 inch

Google Play issue

Hi,
I've recently been lucky enough to acquire the European version of the Honor 7 on their official website vmall.
I had the chance to use it for a little bit and everything seems great but I'm facing one major issue which is: I can't get anything coming from Google Play...
Every time I try to do so I either get an error or my Google app just spins and keep spinning for no reason.
On another thread, I saw that this is due to the phone being Chinese therefore Google is blocked.
I don't know if anyone found a solution to bypass this limitation or if I'm the only one facing the problem with the European version of the Honor 7 but I just wanted you guys to let guys know that it might be an issue you'll have to face. (there's no need to erase you cache or delete the GApps, it won't work)
Hope someone will come out with a solution !
Hi,
i bought Honor 7 last friday from Vmall portal. I receive the device today, and fortunately my Google Play Store works fine.
I'm sorry.
Just tried again and after waiting for a while, it seems like I got to download some applications.
It took me a while but I managed to get something so I guess it might just be coming from the network I was using.
Hopefully it'll work better as I keep on using it.
Here the same, no problem with the h7 received by vmall.eu on italy.
I had the same problem on my chinese PLK-AL10, 64GB.
Removing google account, deleteting cache and data on download, play services helped for a few hours.
Looks indeed it is connected to using the chinese Huawei apps.
Did a stock ROM reflash, which left my personal data intact, now it has been ok for 3 days.
Here no problems too with Google Play.
Check if your version is same of me in Setting / About Phone / Type is PLK-L01
I had same problem, just go to parameters in Google play store and clic on the version number, the play store will update and that's good no more problem
Apparently the biggest problem was to update the Google Play to the latest version but once done, everything went as smoothly as usual.
I guess it must've been some trouble with the Google Services the phone came up with but everything's got fixed as soon as the service got updated.
As mickeydeplage said once done no more problems.
Thanks for your advice guys.
Im amazed you have the European version so soon! I ordered mine when it was announced, and it still hasn't even shipped.
Sent from my LG-D855 using Tapatalk
Burianix said:
Hi,
i bought Honor 7 last friday from Vmall portal. I receive the device today, and fortunately my Google Play Store works fine.
I'm sorry.
Click to expand...
Click to collapse
Braska90 said:
Here the same, no problem with the h7 received by vmall.eu on italy.
Click to expand...
Click to collapse
could you confirm the subversion sent in italy from vmall.eu ?? it is PLK-L01? could also confirm that it works with sim LTE Wind?
grazie!
Ciao FoLg0re,
yes i confirm that my phone model is PLK-L01.
I don't know if it works with Wind, but I assure you that works with 3!
Ciao
Got it to work by re-installing the google play store, now 3 days later, back to the same issue. Fix is pretty simple
- clear play store and play services cache
- add google account (Apps will work but store will give 7S error)
- remove google account
- add google account
- All working again.. for another 0-72hours.
ADB logs to follow as soon as I have some free time.. Any ideas are welcome
Think I've answered same thread already. I had the same issue.
For me solution was to install older version of Google play. I've installed version 5.7 and everything went fine, however I just noticed that it was automatically updated to 5.8.8 - however it still works fine.
Same problem here.
How can I update Google play if I cant access it?
Can somebody confirmed their "Google Play store" and "Google Play services" version please, mine is 5.9.12 and 8.1.18 (2272748-248) which is downloaded as APK and installed, Model PLK-L01 UK model, Build Number "PLK-L01c432B100
---------- Post added at 12:31 PM ---------- Previous post was at 12:27 PM ----------
I also find this useful website for Downloading Google .APK, Some of them which is higher or lower version than installed in our phone and might be useful to sort out FC or Google Play service or similar app crash problem :
http://www.apkmirror.com/apk/google-inc/
Google Play Store: 5.9.12
Google Play Services: 8.1.15
Build: PLK-L01C432B100
Model: PLK-L01
No FC.
Guys I have the same problem my phone is an honor 7 model is PLK-AL10. I could find on the honor page the firmware "PLK-L01C432B100 Upgrade Software WEU".
Does anybody knows to flash the rom i should find the firmware with same name extension similar to mobile model?
vinrasp said:
Guys I have the same problem my phone is an honor 7 model is PLK-AL10. I could find on the honor page the firmware "PLK-L01C432B100 Upgrade Software WEU".
Does anybody knows to flash the rom i should find the firmware with same name extension similar to mobile model?
Click to expand...
Click to collapse
http://www.needrom.com/download/honor-7-plk-al10/

Google account Asus Pegasus 2 plus X550

Just bought the Pegasus 2 plus X550 from China and trying to add my Google account.
Although Play is installed and it allows me to enter my email and password, it authenticates but then just closes the app and the login is not completed. The attempted sign in is recorded as I get an alert from Google.
Is this happening because it is from China and how to do I get around this?
Thanks
I manually update Google Play Services (I used version 10.0.84 (248-137749526)) from reputable alternative sites like APKMirror.
Then I was able to sign in to the Play Store.
*The phone then basically went nuts for about half an hour as it updates the other Google components in the background.*
After that, I was able to use it properly, the google account is signed-in.
nz_mincemeat said:
I manually update Google Play Services (I used version 10.0.84 (248-137749526)) from reputable alternative sites like APKMirror.
Then I was able to sign in to the Play Store.
*The phone then basically went nuts for about half an hour as it updates the other Google components in the background.*
After that, I was able to use it properly, the google account is signed-in.
Click to expand...
Click to collapse
Thanks that worked.
Brilliant solution.
Hello. I'm new to this root and custom android world. I bought asus 2 pegasus X550 too and I have the same problem login play store.
Can you please tell me how u installed manually? I'm so noob
Thanks!!!!
Chamce263 said:
Hello. I'm new to this root and custom android world. I bought asus 2 pegasus X550 too and I have the same problem login play store.
Can you please tell me how u installed manually? I'm so noob
Thanks!!!!
Click to expand...
Click to collapse
Just download and install v7.2 from this link
http://www.androidapksfree.com/apk/google-play-store-apk-latest-version-download/
Also press the thanks button for both me and nz_mincemeat if it worked
Regards milkyway3
milkyway3 said:
Just
Also press the thanks button for both me and nz_mincemeat if it worked
Regards milkyway3
Click to expand...
Click to collapse
Thanks that worked but when I try your install an app it crashes.
Also there are any way to install 6.0.1? The phone have 5.1 and really six
Thanks!!
Chamce263 said:
Thanks that worked but when I try your install an app it crashes.
Also there are any way to install 6.0.1? The phone have 5.1 and really six
Thanks!!
Click to expand...
Click to collapse
I dont know any way without official update but you can trick your friends in showing that you have android 7.1 nougat using the android n ify xposed module and changing the android release to 7.1 by editing build.prop using es file explorer
Also press thanks button if I helped you
Regards milkyway3

Sharp Aquos S2 Widget not work

I bought Sharp Aquos S2 from TWN, evething works fine with original play store except Sharp widget does not work (System UI no permission). Don't know how to set permission system UI?
PS: reset several times but does not work.
Please help.
Thank you
Kinda off-topic but how did You get google play store to work on Aquos S2?
I can't install it at all. Did You have it preinstalled on your phone?
I bought from Taiwan, it has google play store original but the problem is the phone widget is N/A.
_haker_1 said:
Kinda off-topic but how did You get google play store to work on Aquos S2?
I can't install it at all. Did You have it preinstalled on your phone?
Click to expand...
Click to collapse
liuhaychiv said:
I bought from Taiwan, it has google play store original but the problem is the phone widget is N/A.
Click to expand...
Click to collapse
So, you don't know how to install CH play to Sharp S2?
Everyone,
Pls let me know the way to install CH play.
Thank you so much.
liuhaychiv said:
I bought from Taiwan, it has google play store original but the problem is the phone widget is N/A.
Click to expand...
Click to collapse
Lucky You with play store preinstalled. I'd suggest you to simple get rid off original widget and install any other widget from google play store. The original one is not working for me either (N/A). I'm gonna keep fighting with mine. Does anyone know how to enter recovery mode on S2? I was able to boot in safe mode (power + volume down) but idk what's the combination for recovery. Maybe under recovery mode I'll be able to install all those google services. I was also unable to root this device.
If anyone got some info how to install google services on this I'd appreciate it!
Cheers,
Hi, first lucky owners of this brand new phone; could you share any benchmarks, please?
maxecume said:
Hi, first lucky owners of this brand new phone; could you share any benchmarks, please?
Click to expand...
Click to collapse
~70k antutu
~325k droidfish
Still no luck with play store :-/ @liuhaychiv
Can You tell me what's Your ROM version?
_haker_1 said:
~70k antutu
~325k droidfish
Still no luck with play store :-/ @liuhaychiv
Can You tell me what's Your ROM version?
Click to expand...
Click to collapse
You must install Google Play Services in order to have Google Play Store and other Google apps. Both apps can be found here: https://www.apkmirror.com/apk/google-inc/google-play-services/. Choose the right services, this one works for me: https://www.apkmirror.com/apk/googl...s-11-7-41-248-171017412-android-apk-download/
piskr said:
You must install Google Play Services in order to have Google Play Store and other Google apps. Both apps can be found here: https://www.apkmirror.com/apk/google-inc/google-play-services/. Choose the right services, this one works for me: https://www.apkmirror.com/apk/googl...s-11-7-41-248-171017412-android-apk-download/
Click to expand...
Click to collapse
This is exacly what I did. I've checked dpi, android version, cpu architecture. I've installed services, framework, account, play store in order. Still no luck. I've also installed google installer which is downloading all neccesary services automaticaly and... same story. Everything installs without any problem but it freezes when I want to open any google app.
Have You installed gaaps on Sharp S2 without those apps being preinstalled?
Actually, I haven't. I had Gapps preinstalled this time. But I had some Chinese phones before and not all of them came with Gapps. I never had problem with installing them.
S2 has plenty options to set rights and restrictions per app. They are in 3 sectors - under SIM settings (about use of networks), apps settings and S boost. I couldn't get internet radio working before I assign necessary rights to it. Have you checked that you gave all gapps needed rights?
Hm.. Maybe I've found the problem. Under SIM and S-boost everything looks good. In apps settings I'm unable to give "get location" for Google Services. I can see it needs "access precise location" to work. Can You tell me whether You have "get location" set for google services on your phone?
I gave GPS all possible permissions. Always.
Well, I can't. The phone is crashing when I want to swipe "location: ON" in google services. It freezes, going black-screen and then going back to settings. It's exacly the same when I want to allow Google Services Framework to read/write instant messages (as far as I can see online those two are by default OFF anyway). All the other permissions for all google apps are ON. Also, most of the other apps with location needed are crashing when I have gaaps installed. Idk why I cant give it all permissions, didn't find any similar problem online.
_haker_1 said:
Well, I can't. The phone is crashing when I want to swipe "location: ON" in google services. It freezes, going black-screen and then going back to settings. It's exacly the same when I want to allow Google Services Framework to read/write instant messages (as far as I can see online those two are by default OFF anyway). All the other permissions for all google apps are ON. Also, most of the other apps with location needed are crashing when I have gaaps installed. Idk why I cant give it all permissions, didn't find any similar problem online.
Click to expand...
Click to collapse
Then, it seems that the problem is serious. When I bought the phone I noticed that the system has flaws, so first thing I did was factory reset. Even after that I still have two errors, fingerprint scanner is slow and sometimes after unlocking the screen just turns blank and after using power button it turns out that phone is unlocked already. And after every resetting the phone Android Pay simply disappeared and has to be enabled in Google Play again. I've gotten one OTA already and nothing regarding both issues has been changed.
I guess you have 3 options: factory reset and set all bunch of Gapps again, returning the phone or waiting for next OTA. It is obvious that the problem is on the sw side and it is in proprietary Smile UI system precisely.
Hopefully they gonna sort it out soon.
Yeah, exacly. I've already done factory reset multiple times. I'm installing proper version of google service and I can't give it location permisions. I'm almost sure I'm doing everything right.
Gonna wait for OTA, I'll use it without play store atm.
I have no problems at all with fingerprint sensor and unlocking. I think we might have slightly different softwares. Can You tell me whats your ROM version? Mine is 00CN_1_27L with android patched September 1, 2017. Kernel Version 4.4.21
Cheers
_haker_1 said:
Yeah, exacly. I've already done factory reset multiple times. I'm installing proper version of google service and I can't give it location permisions. I'm almost sure I'm doing everything right.
Gonna wait for OTA, I'll use it without play store atm.
I have no problems at all with fingerprint sensor and unlocking. I think we might have slightly different softwares. Can You tell me whats your ROM version? Mine is 00CN_1_27L with android patched September 1, 2017. Kernel Version 4.4.21
Cheers
Click to expand...
Click to collapse
Mine is 00WW_1_27L and that is the difference. WW stays for worldwide and CN for china (kernels are the same). And WW has Gapps installed. But it has other issues caused by incorrect android system modification (smile UI).
Result of that erroneous system is obviously in Gapps failure. My previous phone was Chinese (there was ww version as well), without Gapps, but system was good and I had no troubles installing Gapps.
I understand - thanks for information. I guess I'll have to wait for root manual and flash rom to WW in future.
You don't need root, just OTA or factory image. If I were you, I'd ask both the seller and Sharp for it Describing troubles and they might hear you.
Sharp didn't even reply. Seller said that I bough device with CN rom and it is as it is. They are both kinda right. How can I OTA with region change? I dont think I can use factory image as my image is CN atm. WW images are not available online.
It's the same kernel, exactly the same hw, there is no difference, only the system. You can flash either ww ota or factory image. Another problem is to get any if supplier doesn't cooperate.

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