Hi guys,3 days ago i got my TS and saddly i noticed that signal was weak.The thing is that outside i had 3 bars and in my house nothing..The most annoying though is that it does a long time to search for a signal,after it loses it
I took the TS to a mobile service center the opened it up and said tha the wires were all good but the signal adapter was really poor..
So the only way now is to send it back,but my fear is that i ll get it in two months and it wont be any better,sooo now i dont want to send it(maybe after September)
Beacause i can see there are many people having this issue,is there a way to boost our signal,i tried an app that seemed to work but only when i had signal...
thanks for the help
What ever you do, don't tell Omate it was ever looked at. They barely honor warranties for unopened devices, much less one that was opened and with a factory defect.
Lokifish Marz said:
What ever you do, don't tell Omate it was ever looked at. They barely honor warranties for unopened devices, much less one that was opened and with a factory defect.
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Click to collapse
i think they will see that is opened,when i got it,it had stickers in the screws
is there a chance to fix that problem if i install the rom and the 2100mhz again?
Related
I originally had trouble with GPS working intermittently and found the thread about bending the pins slightly and it worked. Now I have wonderful GPS signal but can't send or receive calls or messages.
WiFi works, GPS works, I have 5 full bars but I can't place or receive calls.
I suspect that opening the phone resulted in damaging something, but what? If the antenna is damaged than why would I have 5 bars?
I googled everything I could think of and couldn't come up with any clue, anything new to try would be helpful.
I was running Cyanogenmod 9 and ended up flashing the stock ROM but *NOTHING* helps.
Thanks,
Tim
Have you checked your APN settings?
reply:
uwannabananababy said:
Have you checked your APN settings?
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Click to collapse
Yes, I verified the APN settings. Even tried various other APN options that were recommended on other threads. Still nothing.
It's really weird, the signal displays sometimes 3, 4, or 5 bars and my other ATT phone works fine using the same SIM card.
Completely out in left field, but perhaps food for thought? http://m.youtube.com/#/watch?v=lyuGT3atgc8&desktop_uri=/watch?v=lyuGT3atgc8
BLACKSTAR X-SGH-I717 xda-developers app
Fixed - sent back to Samsung
I sent it back to Samsung for diagnostics. They said "Liquid damaged on PBA components" - which means the phone board assembly (main board).
Now I know for sure that I didn't get any liquid on any part of the phone what-so-ever, but since the repair was free, I'm not going to complain.
A suspicion is that the technicians are only given a few category codes to document the failure mode for the phone, and this seemed to be the closest one to the technician who looked at it.
What really happened is a mystery that may last for all time...
I can't wait to get the phone back so I can go rooted again!
-Tim
The water damage indicators are in the screws you remove to get inside.
rangercaptain said:
The water damage indicators are in the screws you remove to get inside.
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Click to collapse
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
twelc said:
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
Click to expand...
Click to collapse
Maybe they watched you do the repair.
Bah
I have 2 Notes purchased second hand which exhibit the same symptoms. I tried everything, changing ROMs (including stock), modems, carrier unlocking, different SIM cards, restoring IMEIs, changed the power connecter board where I believe the cell ANT is, always got the 'Not Registered on Network' when trying to make a call. I could deactivate HSDPA and LTE in the service menu and still connect on the EDGE network.
There are a few threads on this subject, but the only way I've seen it resolved is sending the phone in for a replacement mainboard. Unfortunately that wasn't an option for me. Buyer Beware.
Well, I thought Samsung was going to repair it but they sent the phone back saying it was unrepairable.
They slapped a red dot behind where the battery sits and there's some kind of red plastic behind the antenna for the phone. So I know they took the back apart.
I called them and they said it's unrepairable, and I asked how can it be unrepairable - can't you repair the phone you invented? Anyway it's hard to get anywhere with them.
It's kind of weird though, everything works but no network lock.
Well, I guess I'll chock it up to experience and sell it on ebay and buy a used one.
Tim
Samsung refused to repair the unit under warranty - which is fine because I am responsible for breaking it and I don't expect them to pay for my mistake. However, I asked them to fix it and bill me for the damages and they said they couldn't repair it.
Huh, so I asked them how they can build such a nice and complex phone but can't figure out how to repair it?
They flat out refused so I asked to have it escalated.
The put me in contact with another customer service number and the first thing he asked was would I be willing to pay for the repair - of course! That's all I wanted in the first place.
Anyway, I paid $200 and this is the response concerning the problem and resolution. I should get the phone back by tomorrow in like new condition!
Original Problem:
TECHNICAL INQUIRY - LCD / TOUCH PANEL / LED - TOUCH SCREEN CRACKED - STD/LCD FEE
Problem found:
BAD BGA COMPONENT - LCD DAMAGED - ABUSE - REAR COVER - COSMETICS
Solution:
REPLACED LCD - REPLACED COSMETIC - REPLACED COMPONENT - REPLACED PBA
Sorry to hear you're still not back with us yet. Having an awful go of it. Surely they'll have you going soon.
BLACKSTAR XI -SGH-I717 xda-developers app SAMSUNG done right
I have an Amaze 4G through TMobile. In the past couple of weeks (ever since software update) whenever I make or receive calls, I cannot hear them unless I put it on speaker. They can hear me..but I get dead air unless speaker or bluetooth in car is on. I call Tmobile who tell me that they have never heard of this issue before and since I am not in warranty anymore they can't help me. I purchased the insurance when I bought the phone, was told it was like an extended warranty but come to find out it is not the "bundle" ( which BTW was not available at time of purchase). My phone would be covered (with 150 deductible) if I dropped it in the toilet or drove over it but for technical issue...oh well.... I have tried hard reset with no success..anyone have any suggestions?
Redtressd11 said:
I have an Amaze 4G through TMobile. In the past couple of weeks (ever since software update) whenever I make or receive calls, I cannot hear them unless I put it on speaker. They can hear me..but I get dead air unless speaker or bluetooth in car is on. I call Tmobile who tell me that they have never heard of this issue before and since I am not in warranty anymore they can't help me. I purchased the insurance when I bought the phone, was told it was like an extended warranty but come to find out it is not the "bundle" ( which BTW was not available at time of purchase). My phone would be covered (with 150 deductible) if I dropped it in the toilet or drove over it but for technical issue...oh well.... I have tried hard reset with no success..anyone have any suggestions?
Click to expand...
Click to collapse
I suggest you run your phone over.
Hassaan.W said:
I suggest you run your phone over.
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Click to collapse
I thought dropping it in the toilet would be a little more appropriate... lol
I take it your phone is not rooted and no custom roms have been installed, correct? Perhaps rooting, S-off'ing and trying a custom rom may solve the issue?
Otherwise what Hassaan.W said...
Redtressd11 said:
I thought dropping it in the toilet would be a little more appropriate... lol
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Click to collapse
True... but it's nowhere near as fun.
vinniej said:
I take it your phone is not rooted and no custom roms have been installed, correct? Perhaps rooting, S-off'ing and trying a custom rom may solve the issue?
Otherwise what Hassaan.W said...
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Click to collapse
Rooted? custom roms? I am a technological novice (at best) If someone wants to walk me through all that..it can't hurt...and I can always drop it behind the wheel of my car...Ooops
I told them that my phone was overheating and would freeze and shut off while on and off the charger after updating to ME7 (which it actually does). They told me to put it in safe mode for 24 hours and see what they find. I know I have to unroot it before putting it in safe mode. Anyone else have to do this to get a replacement? How did it work out for you?
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
Heatshiver said:
That sounds like BS to me. Someone might tell you this in hopes that you somehow solve your own problem. But, I would just get irate and tell them that it's their responsibility so give me a claim number and tell me where to send the phone.
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Click to collapse
Or just tell them you already put it in safe mode and still will not work
justinisloco said:
Or just tell them you already put it in safe mode and still will not work
Click to expand...
Click to collapse
To enter safe mode tap F8 while booting....
Sigh Verizon and their Walmart Techs.
Sent from my SCH-I545 using Tapatalk 2
I called verizon today, talked to the tech told him my phone kept losing 4g service and dropping my wifi signal all the time. Told them I restored it already twice and it didn't fix the issue. Tech said looks like you covered all area's you'll recieve your replacement in 2-4 days.
It's that simple :good:
My replacement phone I just received 2 days ago had no wifi strength and the bluetooth would skip when I was holding the phone (anyone ever heard of that happening?) I called them last night and told them I done everything I was supposed to (factory reset, troubleshooting) they over-nighted me a CLNR got it this morning. I'd call again and ask for someone else because I've never heard of safe mode on the phone-they just didn't want to do their job I believe....
I just wanted to make sure they can't get inside your phone or anything by putting it in safe mode. What should I tell them when I call back. Any messages or info come up when I take it out of safe mode that the tech may ask for?
Sent from my SCH-I545 using XDA Premium 4 mobile app
Four tries before working replacement
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
Denvertoad said:
I too had overheat problems w/ my phone(s). Including the original phone Verizon sent me four phones before a fulling working one arrived. The certified program, in my experience, is crap. I've gone through multiple models, S4 & Razr MAxx, when phones were replaced for faulty operation. Good news is the last, working, model S4 I recieved was still on MDK. It was rooted within the hour after receiving it. Eclipse ROM and never a problem since. Be persistent, call back as often as needed, and don't take no for an answer. And safe mode, bunch of bull****. Factory reset is only reliable fix. About half the time...
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Click to collapse
What they said-def keep calling back. I read in a post a few months back about someone saying Verizon was able to get into our phones to help look for the problem not sure how truthful that is-but I would not allow them to hop into your phone they could prob see if you rooted or not. My replacement was MDK thankfully all the bloat they put on these phones really burn me up. And sometimes it does take several replacements before you find one that is perfect-my husband went through 7 Rezound's before he got a good working one. Now I'm the one with the issues LOL
Hi. I had this issue for a long time now, I tried a lot of things but I stuck and I don't know what to do. I bought a Lenovo P780 in February, ROW version (if I remember ROW123 4GB), imei starts with 860. I installed a custom rom (I checked and it is for this ROW) and it worked fine. One day in May I noticed that I got no signal. Then it came back. Than it went away. It is still the problem of course.
I never dropped nor flooded the phone. I tried installing other GSM modems as people on forums suggested, I tried a lot but none of them worked. I was angry so I took it apart, and saw that the outer shell of the antenna cable was damaged, so I ordered a new one, but it didn't help. I checked the whole PCB under a magnifying glass so maybe I would find any sign of damage so then I can replace the faulty component (I have access to do that), but I found nothing.
I tried it with different SIM cards. Then I found out, that in the Settings menu in the about phone section you can see the exact signal strength (it usually says 0dBm 99 asu which is absurd). You can only access it when you have a SIM card in the device but when you are in, you can take it out and you can still see the signal strength. It sometimes finds signal, but it is very rare.
What should I do? I have no money to replace the motherboard, and of course I have no warranty. Is there a chance that my problem is software-based, or it is surely hardware stuff? What can I do?
Buy a different brand phone
My suggestion is to get rid off that phone as it is and change towards buying anything but Lenovo, sell this one and buy any other brand.
If you stick to chinese buy Huawei or One Plus One etc.
Good luck1
nandude said:
Hi. I had this issue for a long time now, I tried a lot of things but I stuck and I don't know what to do. I bought a Lenovo P780 in February, ROW version (if I remember ROW123 4GB), imei starts with 860. I installed a custom rom (I checked and it is for this ROW) and it worked fine. One day in May I noticed that I got no signal. Then it came back. Than it went away. It is still the problem of course.
I never dropped nor flooded the phone. I tried installing other GSM modems as people on forums suggested, I tried a lot but none of them worked. I was angry so I took it apart, and saw that the outer shell of the antenna cable was damaged, so I ordered a new one, but it didn't help. I checked the whole PCB under a magnifying glass so maybe I would find any sign of damage so then I can replace the faulty component (I have access to do that), but I found nothing.
I tried it with different SIM cards. Then I found out, that in the Settings menu in the about phone section you can see the exact signal strength (it usually says 0dBm 99 asu which is absurd). You can only access it when you have a SIM card in the device but when you are in, you can take it out and you can still see the signal strength. It sometimes finds signal, but it is very rare.
What should I do? I have no money to replace the motherboard, and of course I have no warranty. Is there a chance that my problem is software-based, or it is surely hardware stuff? What can I do?
Click to expand...
Click to collapse
kozav100 said:
My suggestion is to get rid off that phone as it is and change towards buying anything but Lenovo, sell this one and buy any other brand.
If you stick to chinese buy Huawei or One Plus One etc.
Good luck1
Click to expand...
Click to collapse
Yes, I did that. I discovered that the CPU's soldering was faulty. I guess the BGA couldn't stand the heat. I sold the parts and bought a Huawei.
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.
It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.
TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.
I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.
I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.
Anyone else having this problem? Your help and input is greatly appreciated.
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -
Anyone else having an issue with dropped calls or am I the only one?
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
Sent from my SM-G965F using Tapatalk
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?
As for the static in call, it could be due to lack of VoLTE support.
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.
I do appreciate the comments - hope this is not a phone issue
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.
I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
Sent from my ONEPLUS A5010 using Tapatalk
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it
It's seems to be affecting a few people and it seems global
So let's hope a FW update fixes it and that the update come soon ar I will return the handset
First the finger print sensor issues. Now this!
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
cigawet said:
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
Click to expand...
Click to collapse
Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.
Going back to my oneplus 5t which I actually think is a better phone
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
Getting the phone replaced with a new one.
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
cigawet said:
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
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Click to collapse
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
searley said:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
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Click to collapse
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
cigawet said:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
Click to expand...
Click to collapse
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
searley said:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
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Click to collapse
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
cigawet said:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
Click to expand...
Click to collapse
I have a note8 and iPhone x
I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise
I will wait a few months see what other flagships come out
Hi Guys!
At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...
We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:
https://twitter.com/FGPonce/status/976811515461369857
If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.
Apologize about my english !