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my thunderbolt similar just went bad when switching between my thunderbolt and incredible. I did not hit *228 on my thunderbolt which makes your similar bad. the tech support Guy said once you activate another phone, the similar goes bad. is this true? if not l, what's the easiest method to do this?
What's a similar
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1234567188 said:
What's a similar
Sent from my ADR6400L using XDA App
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My guess is he means Sim [card] and it's autocorrecting to similar
To OP: You're stuck, at least as it comes to your 'bolt, for the time being. You CAN activate another phone on your plan (like your inc) but the only phone on VZW that uses a sim right now is the 'bolt, so you will have to take it in and get a new SIM card, or have VZW send you one.
I don't have personal experience, as I haven't switched back from the 'bolt to a non-LTE phone yet.
So with the new SIM card, it is my understanding there is no need for activation anymore, correct? I had to have my first 'bolt replaced due to mic issue, and when I popped the SIM in the new phone, it just worked. I have never activated it. Any info if this is the case with all phones that will have a SIM. If it is I am so totally getting an Xperia play, if it has a SIM slot.
madfatter said:
So with the new SIM card, it is my understanding there is no need for activation anymore, correct? I had to have my first 'bolt replaced due to mic issue, and when I popped the SIM in the new phone, it just worked. I have never activated it. Any info if this is the case with all phones that will have a SIM. If it is I am so totally getting an Xperia play, if it has a SIM slot.
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Right - the SIMs, as they stand, are interchangeable between 'bolts. No more activation or other things, but it won't work with just any phone - it has to be a Verizon network phone because the tech for 4G is different (it's not like when people could swap sims between ATT and TMo phones) - so, right now, since the Thunderbolt is the only 4G phone on Verizon, swapping SIMs will only work with other Thunderbolts
VZW explained it to me this way .... when going from a 4G LTE device to another 4G LTE device there is no activating anymore, you simply drop in your sim card. But, if you activate a non 4G LTE phone on your account that will deactivate your sim card and will require you to return to the store for a new sim card. This was in response to me asking them if I could switch between my Droid and Bolt.
For once VZW was very helpful in store. I normally don't go to the brick and mortars but being new to 4G I had questions I needed answerd.
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
When I first got my TB, VZW was having network issues, and it took well over an hour for my "activate device" request to "clear the switch" and the TB to become active.
Having intermittent data issues over the next week, I decided to swap back to my INC, wait, and later return to the TB... I thought maybe due to the network issues, the TB didn't get all its programming info "over the air" or something.
When trying to return to the TB via the Activate Device link on the My Account web site, after entering the MEID/IMEI... I got prompted about needing a SIM... so I enter the SIM number and got...
"The SIM associated with the SIM ID you entered cannot be activated at this time. Please contact Customer Service at 800-922-0204 for assistance."
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
spyderman09 said:
Right - the SIMs, as they stand, are interchangeable between 'bolts. No more activation or other things, but it won't work with just any phone - it has to be a Verizon network phone because the tech for 4G is different (it's not like when people could swap sims between ATT and TMo phones) - so, right now, since the Thunderbolt is the only 4G phone on Verizon, swapping SIMs will only work with other Thunderbolts
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The real reason you can't put your SIM in an ATT or Tmo phone would be the tech. ATT and Tmo use the GSM/UMTS/HSPA (3GPP) family for "2G"/"3G"/"3.5G" where as Verizon uses CDMAone/CDMA2000/EVDO (3GPP2). SIM cards are only on Verizon now that they're using LTE which is the next step in the 3GPP family but not quite 4G. Any phone made for AT&T or Tmobile is a "GSM" phone using the 3GPP family radios which are incompatible with Verizon's 3GPP2 network (towers). On top of that, they all use different frequencies. That's why unlocked iPhones can only use "2G" on Tmobile.
KidJoe said:
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
When I first got my TB, VZW was having network issues, and it took well over an hour for my "activate device" request to "clear the switch" and the TB to become active.
Having intermittent data issues over the next week, I decided to swap back to my INC, wait, and later return to the TB... I thought maybe due to the network issues, the TB didn't get all its programming info "over the air" or something.
When trying to return to the TB via the Activate Device link on the My Account web site, after entering the MEID/IMEI... I got prompted about needing a SIM... so I enter the SIM number and got...
"The SIM associated with the SIM ID you entered cannot be activated at this time. Please contact Customer Service at 800-922-0204 for assistance."
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
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Thanks for your help, looks like i gotta call them in the morning .
Originally Posted by KidJoe
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
[snip]
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
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jamezelle said:
Thanks for your help, looks like i gotta call them in the morning .
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Were they able to re-add your sim to the account? I had a Thunderbolt which I traded for another phone, and switched to a couple of 3G phones in the interim. The Verizon store person told me my sim would be good for 90 days if I got another Thunderbolt. So I did, popped in the sim, and called support to switch over from my Fascinate to the new Thunderbolt. They got tech support on the line, and I was told that switching to a 3G device from a 4G device causes the 4G sim to be "retired" and that I needed to have them send me one, or go pick up one at the store. So the story was different from what happened to KidJoe and I wonder what your experience was.
A couple possible reasons why my situation was different: It was not the same Thunderbolt the sim was originally in. Also it's possible in playing around with the new Thunderbolt, I may have done a *228 just to see what would happen. Someone else suggested that would tank the sim.
I plan to go the store tomorrow and see if they can resuscitate my old sim, or if they give me a new one.
I had activated my thunderbolt when I got it with no problems. I decided to switch back to my incredible for a day and the sim was deactivated. Vzw gave me the run around between going to the store and calling customer service for a few days then they finally said they would have to send me a new sim because as soon as I switched to the inc my sim was "retired".
droidmark said:
Were they able to re-add your sim to the account?
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Yes. They were.
I did my switches only a few hours apart... (i.e. switched to INC, waited an hour, switched back to TB). And used the same phone and SIM. Not sure if that had anything to do with it.
There obviously is an inconsistency in VZW's system somewhere... the message you get when using "Activate Phone" on the my account web page to switch away from the TB says the SIM will be deactivated after 90days. But its being deactivated IMMEDIATELY. Either that message needs to be changed, or VZW's system isn't set up correctly.
droidmark said:
Were they able to re-add your sim to the account? I had a Thunderbolt which I traded for another phone, and switched to a couple of 3G phones in the interim. The Verizon store person told me my sim would be good for 90 days if I got another Thunderbolt. So I did, popped in the sim, and called support to switch over from my Fascinate to the new Thunderbolt. They got tech support on the line, and I was told that switching to a 3G device from a 4G device causes the 4G sim to be "retired" and that I needed to have them send me one, or go pick up one at the store. So the story was different from what happened to KidJoe and I wonder what your experience was.
A couple possible reasons why my situation was different: It was not the same Thunderbolt the sim was originally in. Also it's possible in playing around with the new Thunderbolt, I may have done a *228 just to see what would happen. Someone else suggested that would tank the sim.
I plan to go the store tomorrow and see if they can resuscitate my old sim, or if they give me a new one.
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Yea that's what they told me, I ended up having to get a new sim from the store
Ok, so I'm totally used to CDMA, obviously, but I've lived abroad and appreciated the beauty of just swapping SIM cards in when you're in a new country.
Is it possible to just swap SIM cards like GSM cards, or do you still have to call Verizon to activate? The reason I ask is, my father and I were going to swap Thunderbolts, but I didn't have time to call Verizon and do the ESN swap thing. Could we just have swapped SIM cards?
SIm card
SIM cards are for GSM technologies.... Verizon LTE is a GSM tech... And yes thats the theory, with Verizon announcing some day you will be able to use other networks LTE SIM cards in VZW phones. Sim card in your fathers phone gives you access to his google account and contacts.. unless you have transferred all google contacts to your SIM card.
It will only work with the sim you are given for the TB.
yareally said:
It will only work with the sim you are given for the TB.
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Got it. So the SIM is tied to the ESN somehow? Either way, they don't work like GSM sims.
they would most likely if the phone were entirely gsm, but since it's not. Like if you ruin the one you have, the only way to get a new one is directly from verizon and they can only be activated for the phone they are first put into.
dude no one here knows what they are talking about. if you swap sims with your dads phone then it should work fine. the phones will activiate with the respective phone number tied to your sim card. that is how you activate a replacement device as well. i just took my sim from my old phone and put it in the new phone and that is it. works JUST like GSM
ddarvish said:
dude no one here knows what they are talking about. if you swap sims with your dads phone then it should work fine. the phones will activiate with the respective phone number tied to your sim card. that is how you activate a replacement device as well. i just took my sim from my old phone and put it in the new phone and that is it. works JUST like GSM
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If that was true, I wouldnt have to replace my SIM card both of the times Ive sent my phone in for repairs. My service is still on, just switched to a different phone. The verizon rep I spoke with yesterday(One of the few that actually know what she was talking about) confirmed that the moment that a phone gets disconnected the sim card gets retired. I dont know why, and I dont understand it, but thats the way VZW is rolling with it for now. As long as I dont have to pay for it, IDC. lol.
McLabia said:
If that was true, I wouldnt have to replace my SIM card both of the times Ive sent my phone in for repairs. My service is still on, just switched to a different phone. The verizon rep I spoke with yesterday(One of the few that actually know what she was talking about) confirmed that the moment that a phone gets disconnected the sim card gets retired. I dont know why, and I dont understand it, but thats the way VZW is rolling with it for now. As long as I dont have to pay for it, IDC. lol.
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that must be because whoever is disconnecting the phone is killing the sim also for some reason. i have used the same SIM card in 2 thunderbolts and a samsung charge.
McLabia said:
The verizon rep I spoke with yesterday(One of the few that actually know what she was talking about) confirmed that the moment that a phone gets disconnected the sim card gets retired.
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That's just it. That rep doesn't know what they're talking about. If you get a replacement TB, nothing should be changed on the account - no phone gets "disconnected." You simply move the SIM to the new phone. Sounds like that rep thinks it should be like a CDMA phone, where the account is changed to reflect that the phone's ESN has been changed when swapping phones.
"the SIM card is portable and can be used in any Verizon Wireless-certified 4G device." - Verizon 4G SIM FAQ
mike.s said:
That's just it. That rep doesn't know what they're talking about. If you get a replacement TB, nothing should be changed on the account - no phone gets "disconnected." You simply move the SIM to the new phone. Sounds like that rep thinks it should be like a CDMA phone, where the account is changed to reflect that the phone's ESN has been changed when swapping phones.
"the SIM card is portable and can be used in any Verizon Wireless-certified 4G device." - Verizon 4G SIM FAQ
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Ive dealt with three separate reps on this issue and the result has been me getting a new sim card BOTH times Ive sent my phone in for repairs.
McLabia said:
Ive dealt with three separate reps on this issue and the result has been me getting a new sim card BOTH times Ive sent my phone in for repairs.
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Did you activate an old phone while waiting for repairs? That's really the only way your SIM would be deactivated.
knave68 said:
Did you activate an old phone while waiting for repairs? That's really the only way your SIM would be deactivated.
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I did. Im still unsure of why they retire my sim though. All in order to send me another one that will sit here till my phone gets back. Why not just put it on hold or put it on temporary hold?
Sim cards work in any phone that will take them.
Just to put this one to bed--they work just like GSM SIM cards. I swapped my SIM between another Thunderbolt and a Charge, and it worked perfectly every single time.
I wanted to switch to my BB 9650 (a 3G phone, no 4G SIM needed) for awhile so I changed phones on VZW's website, now I can't go back to the Thunderbolt! I can't get the SIM to activate, called CS and they said it should NOT have been deactivated in the 20 hours that I had the BB active!
I ordered a new SIM and it'll arrive in a couple of days but my question is this:
HOW CAN I KEEP VZW FROM DEACTIVATING MY SIM AGAIN????
I switch phones often, I'll activate the T'Bolt when I get the new SIM but I'll probably switch back to the BlackBerry again.
I have a VERY bad habit of playing with phones, with T-Mobile I changed phones as often as twice in an hour, from Android to WinMo to BB and back again, I never had a problem.
NOTE: When I first went to VZW from T-Mo I got a LG Revolution, was unable to use it with my email (LG CS said they block my ISP on their phones!) When I returned it and got the Thunderbolt, the sales person switched SIM from the LT to the HTC phone and VZW CS says that *might* be why I'm having a problem?
xs11e said:
I wanted to switch to my BB 9650 (a 3G phone, no 4G SIM needed) for awhile so I changed phones on VZW's website, now I can't go back to the Thunderbolt! I can't get the SIM to activate, called CS and they said it should NOT have been deactivated in the 20 hours that I had the BB active!
I ordered a new SIM and it'll arrive in a couple of days but my question is this:
HOW CAN I KEEP VZW FROM DEACTIVATING MY SIM AGAIN????
I switch phones often, I'll activate the T'Bolt when I get the new SIM but I'll probably switch back to the BlackBerry again.
I have a VERY bad habit of playing with phones, with T-Mobile I changed phones as often as twice in an hour, from Android to WinMo to BB and back again, I never had a problem.
NOTE: When I first went to VZW from T-Mo I got a LG Revolution, was unable to use it with my email (LG CS said they block my ISP on their phones!) When I returned it and got the Thunderbolt, the sales person switched SIM from the LT to the HTC phone and VZW CS says that *might* be why I'm having a problem?
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When an LTE SIM is deactivated they tend to stay that way. I doubt switching it from one phone to another would be the issue.
They do not reactivate. But when doing your esn changes u might want to call VZW and let them know to leave the sim on your account Doing by comp will prolly auto boot the sim. the sim is not tagged to a phone but to the account. GL its a pain in the **** till they go complete sim network (ATnT). Then no more esn changes , jus pul the sim from one phone to another.
each time you switch to a 3g phone your sim will get killed,their system does it automatically, no 5hrs or 24hrs bs,it is dead as soon as the 3g phone works.
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My co-workers phone service got cut off recently, and after it was re-connected, she lost 4G. I had her on Synergy 255 and had the latest radios I found which was CDMA: 1.48.00.0906 LTE: 0.01.78.0906. Even when I updated her to Synergy 262, the problem persisted.
Anyone know what might have happened, I know the recent OTA update for gingerbread has been giving people problems, is it possible the OTA update problem also affected her phone since she was already in gingerbread?
I just put BAMF Forever 1.0.7 on her phone, and it's still only able to connect to 3G, is the problem on verizon's side?
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
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Grnlantern79 said:
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
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tried to put her on LTE mode only a few time before, and she can only get 1x speed.
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
wrich73 said:
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
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I'm hoping I don't have to go there, but it seems I'm not the only one with the problem, since I found some people with similar dilemma on the radio thread.
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Sim card
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
Did you ever try just flashing another radio? It's worth a try. I would try flashing the radios from the 1.70.605.0 build.
movielover76 said:
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
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You we're exact on the mark about the sim registration. I told her to replace the sim. And sure enough it worked after it was activated. Glad I didn't I have to resort to going stock and unrooting... She probably would've beat me up...
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For some weird reason, ever since i got my GS3, i lost LTE. Its odd because i come straight from the skyrocket so i already had the lte data. But since i got the GS3, my phone can only connect to 4G (NO, 4G is not LTE, its H+). So i called rogers tech support, i spent about 4 hours with them, making tests, getting transfered to level 2, then to customer service to make sure i had an lte data plan...finally they told me your phone is broken to get a new one. So i go to rogers, they give me a brand new GS3, same damn thing...only getting 4G. We tried 3 different sim cards, nothing.
Then i call back rogers, they transfer me to the "above level 2" which they told me is the master departement. They guy tells me they will emulate my sim card in their lab with a GS3 they have...but nothing. All settings seemed right, APN and everything was good, so they finally opened a master ticket.
But for some reason, i dont beleive i'll get a call back anytime soon, so anybody might have any suggestions?? I'l fully stock, not yet rooted
Try performing a manual network search, then select Rogers to have it manually "Register" on the network.
For some odd reason, I had the same problem as yours, but after manually registering, LTE was back on, I switched it back to Auto after
check the sim card, there is also a chance that they gave you a 4g sim card and not an LTE one (bell did this to me)
If its LTE then go to the dialer and press *#2263# choose LTE and then LTE all (when you are in an LTE area) when it connects to LTE data do the same thing again but select automatic.
evilgabbie said:
Try performing a manual network search, then select Rogers to have it manually "Register" on the network.
For some odd reason, I had the same problem as yours, but after manually registering, LTE was back on, I switched it back to Auto after
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tried it...no success
y2whisper said:
check the sim card, there is also a chance that they gave you a 4g sim card and not an LTE one (bell did this to me)
If its LTE then go to the dialer and press *#2263# choose LTE and then LTE all (when you are in an LTE area) when it connects to LTE data do the same thing again but select automatic.
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euff yeah, i think i would have checked for the lte sim card in the first place. As i said, we tried 3 different ones.
ill try that thx
Well selecting lte bands manually didnt work.
so then the sim does say LTE on it and not something like 4g? outside of manually selecting and waiting. I'm not sure what else. Maybe try getting them to give you a different sim and test in person. wish i could be of more help.
So i go to rogers, they give me a brand new GS3, same damn thing...only getting 4G. We tried 3 different sim cards, nothing.
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I already said that when they gave me the phone we tested 3 different sims. Same result. The only way i could isolate the problem is to have a person with a working GS3 on rogers give me their sim
I have never seen LTE when passing through an LTE area. Often I get knocked down to Edge while in Vancouver. No LTE where I live, bus something seems wrong. I was thinking of shutting off the 3g in network settings to see if that helps.
I am new to Rogers and not use to getting bumped down to Edge, as Telus only has a 4G network. Does this happen regularly, or is it a phone issue?