Microphone no sound - Xperia Z2 Q&A, Help & Troubleshooting

Had the Z2 for about a month, all of the sudden the primary microphone have no sound. The secondary still work...I need to take my call with either speaker phone or a bluetooth headset. Any idea on how to fix this?? I tried updating the firmware to the latest one and resetting my phone and still didn't fix it.

jvx300 said:
Had the Z2 for about a month, all of the sudden the primary microphone have no sound. The secondary still work...I need to take my call with either speaker phone or a bluetooth headset. Any idea on how to fix this?? I tried updating the firmware to the latest one and resetting my phone and still didn't fix it.
Click to expand...
Click to collapse
I got my new Z2 three days ago and it now have the same problem as you. I can use speaker while talking on the phone only. If I don't use speaker, then the other party cannot hear me.
I went to the setting -> about phone -> diagnostic -> microphone and it failed with no sound recorded.
It did got fixed for no reason and it is now dead again.
I'm going to replace the whole thing. Cannot live without a phone for one day.
Ashera

have both of you concidered contacting sony customer repair as this is known as a xperia fault
you are both entitled to a free repair or replacement thanks to sonys 2 year international warrenty

Related

[Q] Phone speaker not working

Dear all, my Dell Streak phone speaker is not working. But if i turn on the loud speaker or attach bluetooth/hands free device works well.
I already tried to replace the recovery & rom with stock 322, 345, DJ Steve 1.7.0, 1.9.0, but non of it solve the problem.
Is it due to software problem or hardware problem? How can i check it?
FYI, my DS is never fall to the ground and water.
Can anyone help this poor man?
Thanks before.
Hi Marketblack,
same problem with me, because of my loyalty to DELL STREAK,until now i'm still using DS eventhough every outgoing call or receive call use loadspeaker.
Sometimes my speaker back to normal but that conditions temporary only
romeoalfa said:
Hi Marketblack,
same problem with me, because of my loyalty to DELL STREAK,until now i'm still using DS eventhough every outgoing call or receive call use loadspeaker.
Sometimes my speaker back to normal but that conditions temporary only
Click to expand...
Click to collapse
Wow, I am almost afraid to root my Streak if this type of issue might occur.
so what should i do rico???
if i've return back to DS service centre at my country, it takes 14 days to repair
Same problem for me.Suddenly stopped working.Only external speaker and hands free works.i have 2.2.2 and the device is with factory settings since i am not familiar with root/flash techniques.If someone knows something about how to fix it it would be nice.In any case,i have already ordered a bluetooth set
I just got my second Dell Streak today. it was shipped to me as 2.2...i ve put my sim, battery and charger and it has asked me to update. now i got 2.2.2. I have tried to make a phone call but, as the same for you guys, my earpiece is not working. BT and speaker phone works well though...
The first streak i had wasnt great either. it always displayed "please send dsp.crash.img to RD" right after an FC on an app that uses sound...this only happens when sounds are used. apps that do not have sound, like browser and messaging, do not trigger the FC. im not sure if you have experienced this too, i hope not.
i think im just not lucky with streaks... im not sure if my warranty will cover a third replacement...
with the second streak problem, im thinking maybe its a hardware fault? like the contacts in the earpiece are loose from the circuit board... i would have done this already if i wasnt afraid of losing my warranty..
it would be great of someone at xda can come up with a solution.

Serious microfone problem

Hi all
Am I the only one experiencing microfone problems on my new galaxy S3?? Im on my third I9300, because of this issue...
People complaining about that the mic vol goes up and down...
I'm also facing similar issues. I'm going to get mine replaced also.
First of all guys make sure 100% it's not the mic. Record some song and see if you still have the problem. I was facing similar issues with the mic going up and down durring calls.
In my case it was the simcard. Don't ask me why, because the same simcard was working fine in another phone, but after getting a replacement everybody said that they can hear me a whole lot better.
mikesoftwiz said:
First of all guys make sure 100% it's not the mic. Record some song and see if you still have the problem. I was facing similar issues with the mic going up and down durring calls.
In my case it was the simcard. Don't ask me why, because the same simcard was working fine in another phone, but after getting a replacement everybody said that they can hear me a whole lot better.
Click to expand...
Click to collapse
I am going through the very same issues.
I had a mic problem with my first S3 during phone calls. It was really annoying me because I couldn't do anything about it everyone was saying they couldn't hear me etc.
The sim I am using is an British UK O2 micro simcard that I used in a iphone 4, cheap samsung, and samsung S2 previously with no problems at all.
I then returned the phone to the T-mobile shop retailers, they said it was rare and not a common fault.
My new one is doing the exact same thing, I didn't update it nor is there a new update.
Can someone please help. Thank you.
I am getting the same issue but not everytime. I am sure that it is not the fault in mic that is causing this problem, as i recorded my voice (using both mics, the one at the top and at the bottom) and it was crytal clear.
turn off Noise Cancelling... fixed my problems
same problem
Had the same issue ,also with the s 2 , but the trick then (witch also worked now ) was to turn off the noise cancellation .
During a call just take the phone away from your ear and under the callers picture there u will find the option to do so
I have literally just started having the same issue today.
Am on FoxHound Rom 1.4 with Siyah Kernel. Had no problems, even made calls last night, perfect.
Then I tried switching Fast Dormancy on, flashed stock kernel and this morning I find when I made calls to Orange customer services, they were saying they couldn't hear me.
Tried testing it myself, and no matter who I call no-one can hear me.
I've tried:
re-flashing rom, kernel
Tried latest stock roms such as I9300XXBLG8_I9300OXABLG8_I9300XXLG8_HOME.tar.md5, none have made a difference. Even Roms I had backed up in clockworkmod that were working perfectly, like CM10 preview and CM9 have stopped working.
I've tried disabling Noise reduction, which has had no effect. Tried factory reset, flashing modems, kernels, roms, stock roms, nothing has made a difference. I can record video, google talk, anything else fine, just not get anything from the mic when making phone calls.
Tried putting a friends 3 SIM in, and the same thing, so it's definitely not network related either. I definately hope it isn't a hardware fault, as I bought mine on ebay and it isn't insured. Was kinda hoping for more than 2 mores usage out of a phone :crying:

Bad call quality

Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Click to expand...
Click to collapse
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
Click to expand...
Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that

Microphone problem in my Redmi Note 3

Greetings everyone,
I had bought a Redmi Note 3 a couple months back. The microphone was perfectly fine at that time. After the MIUI 8 update, I am having a lot of issues with the microphone. When I call someone or vice-versa, I can hear them but they cannot hear me. People complaint that all they hear is static. When I restart my phone it starts working again for half to an hour. I even used the sound recorder but all I heard was pure static. A tap on the microphone gets it started everytime. I tried CIT and it doesn't work until I tap on the microphone. The tap isn't too hard nor too light. I thought the problem was with the MIUI8 and unlocked bootloader and flashed CyanogenMod 13 to see if it gets fixed. Now I hear static plus a little of my voice. When I shout right near the microphone, I can hear my voice but very lightly, along with lots of static. Is this a hardware or a software issue. And can someone tell me any way to fix it?:crying:
Edit: Just noticed that even though I can hear a faint sound of mine in sound recorder when I shout into the microphone, during calls people can't hear me. All they hear is static.
Thank you
Regards,
Sriram
Device: Redmi Note 3
Bootloader Status: Unlocked
Firmware: CyanogenMod 13
well, easiest step would be to go totally stock ... normal MIUI without anything fancy.
if the problem persists -> hardware issue
if problem is solved -> software issue
h0LLe said:
well, easiest step would be to go totally stock ... normal MIUI without anything fancy.
if the problem persists -> hardware issue
if problem is solved -> software issue
Click to expand...
Click to collapse
Thank you very much for replying. Although, I have already tried that. I went to cyanogenmod, then back to MIUI and then I even downgraded to check if the problem is there, after which I came back to cyanogenmod. The problem is always there. Its happening to a lot of redmi note 3 phones. Also, when I record audio I am able to hear my voice, but its very faint. There is a lot of static cutting it. Also, I had unlocked bootloader the unofficial way and had rooted it too. I did it the unofficial way because after I got permission from MIUI to unlock bootloader, the software to do that was constantly giving an error and was stuck at 50%. So due to this reason will my warranty get void or it will be good? And should I take the phone to the service center with cyanogenmod or MIUI and lock the bootloader and unroot it?
so youve been at the original stock software and the problem was still there?
then i believe its hardware related.
as you hear a bit of a sound ... maybe something blocks the microphone? ive watched severall dissasembly videos and it seems to be easy to take the back housing apart. i would do that, check if the microphone seems to be fine and test audio with the back housing apart.
in case you want to go to a service center i can only say what i would do.
i would get the phone as stock as it could be ...
h0LLe said:
so youve been at the original stock software and the problem was still there?
then i believe its hardware related.
as you hear a bit of a sound ... maybe something blocks the microphone? ive watched severall dissasembly videos and it seems to be easy to take the back housing apart. i would do that, check if the microphone seems to be fine and test audio with the back housing apart.
in case you want to go to a service center i can only say what i would do.
i would get the phone as stock as it could be ...
Click to expand...
Click to collapse
Yes I was at stock and it was there. And I don't think I can remove the back housing part as doing that on redmi note 3 voids warranty and they charge you money for it and return the phone without any repair lol.
Anyways thank you very much. I will put it back to stock rom, relock the bootloader, bring back the old recovery and remove root and take it to the service center. Thank you for taking your time to reply. I really appreciate it.

Bad network on watsup,skype and messenger calls

Hi I have a Sony Z2 with upto date software bought in 2014.
All this while for 1 year there was no problem but all of a sudden when im making a Watsup,Skype or Messenger call then I cannot hear the other person clearly nor can the other person hear me. Its having disturbance and the voice is breaking, unlike before.
But when Im making a normal phone call to that same person then the line is clear.
Im facing the problem on my wifi at home and also while using a internet pack.
The calls are being made from Qatar to India. My phone shows internal memory 75% used if that helps.
Ive done the test for diagnostics on the phone and they came out good could hear the audio clearly and the microphone also. While playing music there is no problem.
Ive tried using two headphones and also without them, but still same problem.
Any suggestions please
carl_ton said:
Hi I have a Sony Z2 with upto date software bought in 2014.
All this while for 1 year there was no problem but all of a sudden when im making a Watsup,Skype or Messenger call then I cannot hear the other person clearly nor can the other person hear me. Its having disturbance and the voice is breaking, unlike before.
But when Im making a normal phone call to that same person then the line is clear.
Im facing the problem on my wifi at home and also while using a internet pack.
The calls are being made from Qatar to India. My phone shows internal memory 75% used if that helps.
Ive done the test for diagnostics on the phone and they came out good could hear the audio clearly and the microphone also. While playing music there is no problem.
Ive tried using two headphones and also without them, but still same problem.
Any suggestions please
Click to expand...
Click to collapse
Maybe there's a fault at the other end
Sent from my Xperia Z2 using XDA Labs

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