Hi Everyone,
So I was on holiday with my beloved Ultra, and using it in the pool. Cool thing is, this phone is waterproof! That's what I thought until I got on the plane a few hours later and upon trying to use my phablet the touch screen stopped responding. It seemed to function OK, I just couldn't unlock it or use it as there was some kind of hyperactive spectre flying around inside making it seem like the touchscreen was possessed. I looked a little closer, and not only was there condensation visible in both camera lenses, but upon opening the usb cover there was also moisture inside there. I opened the other side, and the moisture indicator was still white, so I think the problem was specifically with the usb port cover.
Anyway, it's not covered under any kind of warranty as I bought it overseas, and I have taken it to a repair shop who confirmed that it's water damaged and that they would need to fix the damaged USB port and replace the screen to make it work again. I just want to buy a new one as it would be cheaper than getting it fixed, but I have some data/apps on the old one I don't want to lose. Any suggestions on the best approach? If the shop can read the eMMC and back it up, could I use that to restore data/apps onto a new phone, or am I better off just getting it fixed...
Advice/opinions appreciated.
it's a marketing trick. they are not actually waterproof.
I guess this guy's luck was bad. Mine had contact with water a couple of times and thankfully it lived upto its waterproofness promise
Sent from my C6802 using XDA Premium 4 mobile app
tsiros said:
it's a marketing trick. they are not actually waterproof.
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This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
Hopefully someone replies with some advice that is actually helpful... FYI I have used it in the pool (and had it underwater) multiple times before without problems. I always make sure the seals are sitting properly when I close them so I am doubtful it was user error...
The usb port is fully brpken?
I think it's corroded, but definitey doesn't work.
choasty said:
I think it's corroded, but definitey doesn't work.
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without usb and screen it will be difficult for you to get data off yourself.
fastest83 said:
This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
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Click to collapse
good for you, you were lucky. on the xperia forums and on here, there are many MANY people who had their phones damaged from water. Are ALL of them at fault?
however, call sony and ask them (i did):
1) what *guarantee* is there that with the flaps closed the phone will not receive water damage? they will answer none. There is no case where the warranty will cover water damage. Whether it's your fault or the phone's fault, it is irrelevant to sony. they will NOT cover it.
2) what happens if, after *normal use*... notice this: *normal use*, NOT abuse, the flaps lose their sealing ability? Does the warranty cover it? No. Warranty does NOT cover "normal use wear". Which means the flaps WILL lose their sealing ability and you end up with a non-waterproof phone. How soon? NOONE KNOWS because there is no way to actually TEST it, at least not as a USER. You MIGHT be able to have it tested at sony... but that would mean testing it every. single. time. you close any of the flaps...
your phone, at any given point, MAY or MAY NOT be waterproof. However, since you have no way to test it, it means that you CAN NOT TRUST it to be waterproof, which is, of course, means you have to treat it as NOT waterproof.
which, in the end, means the phone is not waterproof.
as a sidenote, keep any and all profanities to yourself
Blah blah. The phone is waterproof. No need to be all technical and stuff. Can it be used in water for a certain period of time? Yes.
Your post reminds me of when ships were first being built. If a boat ends up sinking from wear and tear does that mean it wasn't a floating device? Also wear and tear....that's why we check our cars at a set time for periodic maintenance because of wear and tear.
I got lax with mine and took it in the shower and got water in it, USB flap is worn. Not the companies, because I didn't take the necessary steps to make sure my phone was periodically maintained.
Just my 2 cents...
Related
Dont panic people no damage yet, lol. Basically im getting a z2 on monday and im not gonna be able to resist dropping it in my mates fishtank while recording 120fps video...... but im wondering, if for whatever reason my phone isnt actually fully waterproof and develops a fault as a result of coming into contact with water (either now or further down the line, gonna have it for 2 years minimum), how easy would it be to get fixed/replaced?
numskull said:
Dont panic people no damage yet, lol. Basically im getting a z2 on monday and im not gonna be able to resist dropping it in my mates fishtank while recording 120fps video...... but im wondering, if for whatever reason my phone isnt actually fully waterproof and develops a fault as a result of coming into contact with water (either now or further down the line, gonna have it for 2 years minimum), how easy would it be to get fixed/replaced?
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Totally depends of Sony's policy in the country you live.
Now where I live, Sony will have to replace it if it gets water damaged or even run over by a truck within a 6 months period.
KyleSforza said:
Totally depends of Sony's policy in the country you live.
Now where I live, Sony will have to replace it if it gets water damaged or even run over by a truck within a 6 months period.
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Really you'd get it replaced if it got ran over by a truck?????
I shoulda stated im in uk, phones are usually covered (as is everything else electrical) by 1 year warranty, basically if it develops a fault within a year should get fixed for free, however when it comes to phones theres normally a clause, if your phone shows signs of water damage then its not covered.
In theory as the z2 is waterproof the warranty should cover it, and if i do ever need have anything fixed because of water it should be a simple repair or replace........ but in reality, theres always some kind of catch
I asked my brother-inlaw to demonstrate his Z1 under water, he told me he didn't want to risk it as water damage wasn't covered!
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From what I understand, water damage IS covered (im in uk too by the way), unless the ports have been left open when submersing into water (think there is going to be a check here to see).
Tests should show that water is entering elsewhere in the phone when sony have the phone gor repair. My phone will be going swimming with me, worst case scenario, I have phone insurance through bank.
Sent from my LG-D802 using xda app-developers app
KyleSforza said:
Now where I live, Sony will have to replace it if it gets water damaged or even run over by a truck within a 6 months period.
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Dude, like seriously??
I'm also from India.
jayc1980 said:
From what I understand, water damage IS covered (im in uk too by the way), unless the ports have been left open when submersing into water (think there is going to be a check here to see).
Tests should show that water is entering elsewhere in the phone when sony have the phone gor repair. My phone will be going swimming with me, worst case scenario, I have phone insurance through bank.
Sent from my LG-D802 using xda app-developers app
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See this is the sort of thing im on about, so it should be simple enough, what if for example, it turns out the covers for the ports arent manufactured properly, so they let water in?..... as i said theres always a catch, im still gonna record my mates fishies in slow mmo hd, i just think if it does develop a fault it aint gonna be as simple as it should be to get repaired
g4rvd4 said:
Dude, like seriously??
I'm also from India.
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Yeah lol You don't know about it?
The 6 months accidental damage protection on premium Sony devices.
Each and every Xperia phone priced above 20k is covered under accidental damage protection in India. And from what I've heard from users, if your phone gets damaged, they give you a new one within a day.
KyleSforza said:
Yeah lol You don't know about it?
The 6 months accidental damage protection on premium Sony devices.
Each and every Xperia phone priced above 20k is covered under accidental damage protection in India. And from what I've heard from users, if your phone gets damaged, they give you a new one within a day.
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Thanks!
Wow this is pretty awesome!
numskull said:
See this is the sort of thing im on about, so it should be simple enough, what if for example, it turns out the covers for the ports arent manufactured properly, so they let water in?..... as i said theres always a catch, im still gonna record my mates fishies in slow mmo hd, i just think if it does develop a fault it aint gonna be as simple as it should be to get repaired
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Click to collapse
Yes, unfortanately, its a very sticky situation, they tell you its waterproof and ifbit fails it vould be a fight. However, lab tests should be able to pick up exactly where the water is entering, or you could just get someone who does not take his job so seriously and just replaces it, without problem.
Sent from my LG-D802 using xda app-developers app
hmmmm, think i should try getting in touch with sony for this one
My Xz2 did have water damage last 2 weeks.
When i going to beach, i try to take some video.
At 1st is all normal and is ok.
Then i go to the pool.. then i wash it with the pipe water...
after finish.....suddenly restart....i dunno wat happen...after tat....
can turn it on.... only vibrate 3 times....
And is dry after 2 days....
Then yesterday i go test again.... try to put into normal water for 1 min, just 1 min....
water damage again :crying::crying:
Both time my flaps also close tight. I really dunno how the water went in....
now i need to wait for it to dry again
I got shake it a bit, got some water come out inside.....
Now i got no choice to wait it dry....then format it n bring to SONY.
I cant bring directly now, as my phone is root.....
scare later they say no claim as after root....
Or i can still claim my warranty even i root? since now cant turn on....they wont know, is it?
I just bought a Z2. Very happy with it. But do I need to test it underwater?
Did any of you do that?
I did, day I got it filled the sink with water and in it went
Sent from my D6503 using XDA Premium 4 mobile app
I still haven't yet lol love the phone would love trying underwater photography but if it goes wrong lol...
Sent from my D6503 using XDA Premium 4 mobile app
Right when I turned it on and configured the settings, I dunked it in a sink full of water. Next day, tried it in a swimming pool.
Well, maybe need to try it then
I did with my white one, worked great. My black one died and I'm still fighting for a refund... Check the screen gaps very closely and give it a whirl.
The way I look at the whole water resistance thing with my Z2 is, if I get caught on the phone in the rain I won't worry about it, thats as far as my testing water resistance will ever go
I use it as a party trick but or if uninformed people are around i go out of my way without saying a word to them is turn on tap and wait a few seconds as they will generally look up from whatever they were doing and then i proceed to slowly "clean it" under the tap, I get all sort of response thes main ones being *gasps* or "are you crazy wtf." then explain it and show its working right after. If you want to make sure your covered by warranty take video of you firmly pressing the flaps down before proceeding with the above cause in the water proof booklet or chapter (cant rember what it which it was) it says if any dust or water is found beneath the flaps the warranty is void. which in my mind translates to even if the flaps seal was broken or faulty from the start you are officially screwed
This is what happened to me
I also bought My new Xperia Z2 from Saudi Arabia. It was w20 model had screen gaps issue both on front and back . Bought it from Sony store and they said that it will not effect waterproofness of the device. Even then i was careful but after a month it was full of finger prints and i decided to wash it and unfortunately water went inside . All flaps were closed and i double checked it . When i took it to service center they said no warranty if water went inside and they will send it to Dubai please check back after 2 weeks.
I posted on Facebook as they may help me but this was their reply was we are sorry and nothing else
On twitter they are not even replying. and they just say contact service center and all i hear from them is excuses. there is not a single scrtach on my device. Unfortunately there is no refund or replacement system here. Really disappointed with Sony services. I saved money for 6 months for this device
Fezan said:
This is what happened to me
I also bought My new Xperia Z2 from Saudi Arabia. It was w20 model had screen gaps issue both on front and back . Bought it from Sony store and they said that it will not effect waterproofness of the device. Even then i was careful but after a month it was full of finger prints and i decided to wash it and unfortunately water went inside . All flaps were closed and i double checked it . When i took it to service center they said no warranty if water went inside and they will send it to Dubai please check back after 2 weeks.
I posted on Facebook as they may help me but this was their reply was we are sorry and nothing else
On twitter they are not even replying. and they just say contact service center and all i hear from them is excuses. there is not a single scrtach on my device. Unfortunately there is no refund or replacement system here. Really disappointed with Sony services. I saved money for 6 months for this device
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Click to collapse
Fezan, I can understand that you were saving for it quite a long time but if you did, why did you risk and put it into water?
The problem is, that Sony advertises this phone as IP58 resistant BUT the warranty does not work if water gets inside the phone... They secured themselves...
I understand your frustration though, you just put it under the tap water and saw what happens. Unfortunately you should have done it in Sony store where a representative would check for waterproofnes of the phone, if you do it by yourself, they will hardly ever warrant it.
Even though this phone is supposed to be water proof, I do not intend to test this waterproofness, ever! Not intentionally, at least...
valdigre said:
Fezan, I can understand that you were saving for it quite a long time but if you did, why did you risk and put it into water?
The problem is, that Sony advertises this phone as IP58 resistant BUT the warranty does not work if water gets inside the phone... They secured themselves...
I understand your frustration though, you just put it under the tap water and saw what happens. Unfortunately you should have done it in Sony store where a representative would check for waterproofnes of the phone, if you do it by yourself, they will hardly ever warrant it.
Even though this phone is supposed to be water proof, I do not intend to test this waterproofness, ever! Not intentionally, at least...
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Well You can say its foolish of me to do so. but its one of the main selling feature of Xperia Z line phones and tablet. Imagine if you bought iPhone 5s and fingerprint scanner is completely not working or if phone was advertised with retina display but had lower resolution screen. I know i had a faulty unit but sony support should take that into consideration
valdigre said:
I understand your frustration though, you just put it under the tap water and saw what happens. Unfortunately you should have done it in Sony store where a representative would check for waterproofnes of the phone, if you do it by yourself, they will hardly ever warrant it.
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Let's say they agree to do it, would not be in the store but service center, how long would it take for the phone to show there was a problem ?
One Twelve said:
Let's say they agree to do it, would not be in the store but service center, how long would it take for the phone to show there was a problem ?
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In my case it took only a min and i could see water droplets in cameras and flash
Just got a Z2 today. Used Z1 all the time in the shower and dipped it in water quite a few times. Not a single problem. Probably not going to try it out on the Z2 lol.
I used it in the pool and in the sea.
Here's my video in the red sea...
http://youtu.be/c5JlK1Hwp3c
Sent from my D6503 using XDA Premium 4 mobile app
You have water test markers - you can see them if you open flaps.
If those markers become red, you haven't closed flaps right and your warranty won't be accepted.
But!!!
If those stickers are still white - it's not your mistake and Sony MUST accept warranty.
This device is waterproof and water resistant and you can go diving with it...
Will you do that or not, that's your thing but you have every right to do that.
Only, don't go to sea with it - dive in pool or lake
Salt could cause short-circuit and you'll not have your warranty rights...
Sent from my D6503 using Tapatalk
funky0308 said:
You have water test markers - you can see them if you open flaps.
If those markers become red, you haven't closed flaps right and your warranty won't be accepted.
But!!!
If those stickers are still white - it's not your mistake and Sony MUST accept warranty.
This device is waterproof and water resistant and you can go diving with it...
Will you do that or not, that's your thing but you have every right to do that.
Only, don't go to sea with it - dive in pool or lake
Salt could cause short-circuit and you'll not have your warranty rights...
Sent from my D6503 using Tapatalk
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Click to collapse
Well, I guess you are right but what IF you closed the flaps correctly and one of the seals was bad and the water got inside anyway and marked the marker? This can happen too.
Waterproofness was not the main selling point for me, anyway, I would not risk submerging a 600 Euro worth of a device which was designed to be a phone not a completely waterproof camera
Anyway, I wish you good luck with Sony when going through the warranty process, I hope everything goes fine...
---------- Post added at 10:15 AM ---------- Previous post was at 10:05 AM ----------
Fezan said:
Well You can say its foolish of me to do so. but its one of the main selling feature of Xperia Z line phones and tablet. Imagine if you bought iPhone 5s and fingerprint scanner is completely not working or if phone was advertised with retina display but had lower resolution screen. I know i had a faulty unit but sony support should take that into consideration
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Click to collapse
I am not saying you are foolish, maybe it is just me but I am very cautious with my electronics and I don't think I would risk submerging this phone into water. If it was a camera or a device specifically designed to be used under water then sure, why not.
By designed to be used in water I mean something that is well sealed and does not rely on some flaps, which deteriorate proportionally to the number of times you open them etc. I accept the fact that this phone is said to be waterproof but I bought it to be used as a phone and there is just too many catches in the warranty print and too many other things can go wrong.
@valdigre
Totally agree...
I don't need Z2 in swimming pool as well but if I'm not sure for waterproof I would take my device and one bucket with water and do test in the store or service center
Sent from my D6503 using Tapatalk
A few days after getting mine I took it to a water park and kept it in the pools and down the water slides and all with no problems... Even sat in a hot tub for 20 minutes. Very happy with this device.
Sent from my Sony Xperia Z2.
Erik1805 said:
I just bought a Z2. Very happy with it. But do I need to test it underwater?
Did any of you do that?
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Click to collapse
Despite the unwise adverts of Sony I tend to see this -water resistance- as a safeguard against accidental water damage. This is NOT an industrial designed device meant for the work place, the Z2 is very much a domestic mobile and I tend to avoid contact with water. I am confident the Z2 is water resistant to the given specifications and feel comfortable using it in the rain etc.
I sincerely think those who take any mobile into the shower ....................well enough said, I shower to wash I cant see why one needs to do such a thing. We all need our personal space and if one cant shower in peace I think its time to revise our daily work patters.
Sea water is a big no no because of the salt as are swimming pools due to chemicals. These facts are mentioned in the manual.
I don't 'drop test' my devices either. I really don't need to confirm what I already know.
Ryland
---------- Post added at 02:17 AM ---------- Previous post was at 02:08 AM ----------
sevoflurane said:
I used it in the pool and in the sea.
Here's my video in the red sea...
http://youtu.be/c5JlK1Hwp3c
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You invalidated your warranty. Read your manual..............CAREFULLY.....
Certainly don't tell Sony what you did when you have a problem.
Ryland
My phone was in a pool of about 3' of water for a few seconds, with all of the ports completely closed. Ever since, the screen hasn't been responsive except for a small portion of the top left. I contacted Sony, who told me to contact Verizon, who told me to contact Sony...and on the 3rd attempt, someone at Verizon finally bridged up someone at Sony and the RMA # was then provided to me.
I sent the phone back to Sony (at my own cost), and just received it back today. They left adhesive sticking out of the gap between the glass and side trim, and left trim off the bottom of the phone, which is nowhere to be found. They also claim to have done a successful pressure test on it, but I am absolutely sure that my ports were closed when the phone entered the water. In fact, I use a Qi charger to ensure that the seals on the ports remain intact.
Here is the document they sent the phone back with.
Adhesive sticking out of the side.
Bottom trim gone.
Long story short, I loved this phone, but it is not waterproof, and don't expect support if it becomes water damaged. Very frustrating, as I am still paying for the phone via Verizon Edge.
Wow.. Looks like a novice did that job. That's horrible. Sorry for your loss!
Sent from my D6708 using Tapatalk
Same boat
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
It's unfortunate your experience was terrible, especially with the kind of service they did. The thing is though, not all Z3v's are defective like yours. I've washed mine in the sink, taken it to shower, brought it to several swimming pools, and I've never had any waterproofing problems.
And in any case, I have the $8 insurance with Verizon for any problems such as dropping it or losing it. I'm sure Verizon can do something for you if you did subscribe to that.
abrown325 said:
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
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Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
knivesout said:
Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
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I'm going to neglect to mention the water and see where that gets me...
I had the same experience. I had my Sony in the water with all the ports closed and it got water inside. I contacted Sony and the guy I spoke to told me I had to send it in at my own expense and they would determine if my phone was defective or if it was user error. He also told me not to hold much hope because he said he hasn't seen them replace one yet. I sent it in and they mailed it back saying it passed a pressure test so it must have been my fault. I spent $500 on a waterproof phone that lasted all of two Weeks and broke when it got wet while being used properly. I called Sony to argue my case several times and it was to no avail. I was treated very rudely by one rep and hung up on by another but most of the reps were very nice. I finally got my my case escalated to corporate office and was told sorry there are no exceptions to be made if it passed a pressure test at Sony. I will never buy anything Sony again that's how frustrated the whole process made me.
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
knivesout said:
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
Click to expand...
Click to collapse
Just saying again, my phone never had waterproof problems. It's really Verizon who you should contact to get something done.
Sent from my D6708 using XDA Free mobile app
You're wrong.
knivesout said:
You're wrong.
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That's cool. Just blatantly say "you're wrong" without any evidence to back it up. It's your money, your choice.
Update on ruined phone
So I contacted Sony and explained to them that my phone's screen was unresponsive and registering Phantom touches. Ileft out that it had been in water, I just told them that the camera had been overheating a lot. The guy on the phone accessed it and had me run the hard reboot. He said he could see that it was trying to run files in the background, but nothing was happening. Since my phone was under the one year warranty, he said it was covered and I was mailed a replacement. I was pretty surprised and impressed by customer service. Just remember to be kind and explain everything youve done to address the issues ( soft and hard reboots, system restore, played in the configuration menu). I'm not surprised to see Sony reverse their stance on waterproofing, but I am very disappointed.
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
knivesout said:
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
Click to expand...
Click to collapse
Yeah, I did read it and I was trying to direct you to Verizon since you have no better access to a replacement than them. If that doesn't workout, you may as well just purchase one from eBay since prices of the Z3v are driven down pretty low now in expectation of what's supposed to be the successor's release.
If you don't want my help, that's fine. I've done my fair share on this topic and I've been able to help plenty of others in development as well as achieving root first on a ROM that is still unannounced on its official release.
Good day and good luck finding a solution.
It sounds as though you still haven't read my original post.
Verizon would not do anything for me since I do not have insurance on the phone. Sony inspected it and would not honor the warranty because the board had corrosion on it and the phone tested airtight.
So why are you still here? Also what do you expect us to do, more then the advice that was given? You didn't have insurance , the claim has been denied. Time to take personal responsibility for not having insurance, you have run out of options.
I had something of a similar issue but with a good ending. For a few weeks my charge cover wouldn't close right all of the time because the seal came partly undone from but I could sometimes get it back in flush. One day at work I guess it just wasn't the case because after about a minute in the bottom of a pool, it turned off. Never had water proof issues before( in the shower, other times in the pool, fish petting tank). It took a full 15 business days at there facility in Texas but they replaced the phone so I guess the guys there couldn't get the flap to seal either for the pressure test.
Sent from my XT1575 using Tapatalk
Just a quick question. Anyone else have an issue with their screen cracking? My P9000 has developed a crack over the led. I didn't drop, knock or bump the phone. I've emailed support for advice. I'll keep this forum posted.
Update got a very prompt response. Two sentences
"Good day!
we are sorry to hear that, but screen will not crack by itself. it may have some physical damage on it."
No details of how to get a repair, that's it! Not the best customer service. I've replied enquiring about service centres, costs etc. and will update the post when I get more info. There are a few posts asking for similar details re. Screen replacement so the info will be useful for the community.
actually it's strange to think that a screen can brake by itself , can you post some pictures?
elephone customer care have already proved it's lower quality service . i don't know where you live but best solution imho is to give the phone to a local cinese phone repair shoop , here in my city there are a couple that repair - fix phones for low money and they also provide spareparts that arrive very quick and at low price thanks to it's black market channel, try to search one
I agree it's very unusual that the screen would break in this way, but I'm really very careful with all my devices and this has never happened before.
If Elephone say that this cannot happen then I'm not going to quibble, I'm more interested in repairing the phone. Sending it back to the seller for repair will be an interesting, long and probably prohibitively expensive process, but I'll make enquiries.
In other news Elephone are still working on a new ROM for the device, I took the opportunity to ask supplementary questions in my email :laugh: so the chatter on the forums about the 19/04 build being the last one can abate for a while.
The crack in question. Doesn't impair functionality and there's are no signs of impact
The only replacement display I found on the Web is this one https://m.aliexpress.com/item/32673463140.html Unfortunately I have no clue if this is an original display and if could place it on my phone by myself
Your phones has physical damage along the bottom side of the metal frame can clearly see where its been scraped. You sure it didn't drop or get dragged along something while face down? Hopefully there's an OEM replacement as its just the glass that seems to be damaged not the LCD
Thanks I wouldn't know how to even begin the repair but it's useful info.
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Banathe said:
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
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Thank you. I'd almost convinced myself that I must have knocked the phone.
Events have taken a new turn. The left hand side of the screen now creaks and pops when you press on it. If I press sufficiently hard enough it stops creaking and popping, almost as if it is correctly seated again only to literally and audibly pop out again 5 minutes later.
I will post a video later, and will be contacting elephone with evidence that there is a design flaw with the device. I'll keep this forum updated on my progress.
thats weird thats where my spontaneous crack started images attached, the bottom one is under the glass but i think was the cause of the left side one.
Adding images as attachments as well given the URLS don't seam to be showing correctly.
Mine also has a minor crack on the screen, it's in a case and has not been dropped. There is no damage to the frame at all, I'm guessing it's from being in my pocket. The phone obviously isn't as strong as mainstream manufacturers. My crack is very faint in the top right corner and you really have to look at it in a certain light to see it.
If it gets worse, I'll buy a new phone (One Plus 3) and not look at this device again
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Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
YorkshiresSnipper said:
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
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I note the replacement screens have come down in price I may have to have a go at a repair.
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I had my pixel 3 in my pocket and went into the water (not salted at least).
I went down to nostril, so my phone was completely submerged for less than 5 minutes but at it have an ip87 so I didn't care
I've seen that every camera had humidity I it and a few hours later,a black spot appear in the screen, the day after, screen is death....
?
Is the warranty will be able to work?
At which point the ip87 can assure it is waterproof?
ShadowJP88 said:
I had my pixel 3 in my pocket and went into the water (not salted at least).
I went down to nostril, so my phone was completely submerged for less than 5 minutes but at it have an ip87 so I didn't care
I've seen that every camera had humidity I it and a few hours later,a black spot appear in the screen, the day after, screen is death....
Is the warranty will be able to work?
At which point the ip87 can assure it is waterproof?
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Not sure where you are getting IP87? The Pixel 3 and 3 XL are considered IP68 devices. See the Google Safety and Regulatory document and have fun trying to explain that it was fully submerged and that should be considered water resistant. https://support.google.com/pixelphone/answer/9134668?hl=en
Water Resistance
Your phone is water resistant but not waterproof. Your Pixel 3 or Pixel 3 XL phone has a water resistance rating of IPX8 under IEC standard 60529. Water resistance may be compromised due to normal wear and tear or damage to the phone. The phone charger and other accessories are not water resistant. Do not charge the device when wet.
I had my connector usb c in it at that time, I use a magnetic cable so it's always in it..
Maybe that's where there was an entry...
And with that, I fully understand oneplus to not offer that certificate, totally useless if you offer no warranty
ShadowJP88 said:
I had my connector usb c in it at that time, I use a magnetic cable so it's always in it..
Maybe that's where there was an entry...
And with that, I fully understand oneplus to not offer that certificate, totally useless if you offer no warranty
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I would just play stupid (and of course admit to nothing) when you talk to Google and hope for the best regarding getting a replacement.
sliding_billy said:
I would just play stupid (and of course admit to nothing) when you talk to Google and hope for the best regarding getting a replacement.
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Wrong answer. Tell them the truth about what happened then beg for forgiveness. If you don't get a refurb then live and learn. If you do then live and learn. Win-win.
bobby janow said:
Wrong answer. Tell them the truth about what happened then beg for forgiveness. If you don't get a refurb then live and learn. If you do then live and learn. Win-win.
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I am not saying to lie, but if they even hear certain words they won't even try to be helpful. Report the symptoms and be honest when asked questions. That is my opinion.
sliding_billy said:
I am not saying to lie, but if they even hear certain words they won't even try to be helpful. Report the symptoms and be honest when asked questions. That is my opinion.
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Oh, my mistake. Yeah sometimes you'll get someone that will take pity but you might need to bump it up to a supervisor. One thing I would say is that the water resistant rating should have allowed what happened to be a non issue to the device. Less than 5 minutes should not have ruined it so perhaps the phone was defective in some way. They might want to look at it before he gets a replacement which means he'd be out a phone for a little while. Maybe pick up a 3a in the meantime which is relatively inexpensive as a secondary device. I don't know, tough call either way. Good luck to the OP.
Water damage is not covered by warranty and even if you don't mention it, the inspection of the phone will reveal the water damage and you'll be notified of the voided warranty