My kid got some Ice cream in my devices ear hole on top of the phone and now I can barely hear callers talk.I wiped in off.can anyone recommend anything that I can do to get my in comming sound back for I can hear it like I should.I can hardly hear a callers voice this sucks.any help will be greatly appreciated. Thanks
Sent from my SM-G900T using XDA Free mobile app
Is there a speaker volume that would help me out? Thanks!!!
Sent from my SM-G900T using XDA Free mobile app
xda23 said:
Is there a speaker volume that would help me out? Thanks!!!
Sent from my SM-G900T using XDA Free mobile app
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lol ice cream. I wouldn't know how to get ice cream out of there. Since this a water resistant phone, you could just wash that part of it in pure water and theoretically the ice cream would come out and the phone wouldn't be harmed. Usual disclaimer..don't blame me..blah blah. Don't put it under a tap, just in a bucket or something. Or compressed air if you just want to blow the ice cream away from the earpiece. Both are probably equally stupid ideas, but hey at least it's something
xda23 said:
My kid got some Ice cream in my devices ear hole on top of the phone and now I can barely hear callers talk.I wiped in off.can anyone recommend anything that I can do to get my in comming sound back for I can hear it like I should.I can hardly hear a callers voice this sucks.any help will be greatly appreciated. Thanks
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
Beware if your charger port cover is loose or damaged. If not and it seals properly that should be fine to pit water on it.
Sent from my SM-G900T using XDA Free mobile app
xda23 said:
My kid got some Ice cream in my devices ear hole on top of the phone and now I can barely hear callers talk.I wiped in off.can anyone recommend anything that I can do to get my in comming sound back for I can hear it like I should.I can hardly hear a callers voice this sucks.any help will be greatly appreciated.
Click to expand...
Click to collapse
Go to Radio shack, an electronics supply vendor or online and get a can of contact cleaner. Or alternately flux remover or even CCl4, if anyone still sells that.
A distant second would be wetting a tiny bottle brush with 99% rubbing alcohol and carefully /gently cleaning the jack.
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If I use a blue tooth headset I can hear the caller perfectly and they can hear me perfectly without using a blue tooth headset.Im trying to clean it with rubbing alcohol right now and if that dont work Im going to try compressed air in a can. Thanks for all your guys help.I really do appreciate it. Take care!!!
Sent from my SM-G900T using XDA Free mobile app
xda23 said:
if that dont work Im going to try compressed air in a can.
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Click to collapse
Be careful with that. Compressed air could dislodge or damage the water resistant seal.
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fffft said:
Be careful with that. Compressed air could dislodge or damage the water resistant seal.
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O.k. Im going to try rubbing alcohol first.I will post my results latter wish me luck.
Sent from my SM-G900T using XDA Free mobile app
Should I put my device in rice to help remove some moisture? Thanks
Sent from my SM-G900T using XDA Free mobile app
xda23 said:
Should I put my device in rice to help remove some moisture? Thanks
Click to expand...
Click to collapse
Rice has some drawbacks.
But first, we need more information. If you are using contact cleaner, it isn't necessary at all. Even several passes with 99% alcohol would assure that no moisture remains. But if you're taking ill advised shortcuts e.g. using 70% or 50% alcohol.. then silica gel packets in a sealed jar, plastic bag, et cetera would be far superior to rice.
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fffft said:
Rice has some drawbacks.
But first, we need more information. If you are using contact cleaner, it isn't necessary at all. Even several passes with 99% alcohol would assure that no moisture remains. But if you're taking ill advised shortcuts e.g. using 70% or 50% alcohol.. then silica gel packets in a sealed jar, plastic bag, et cetera would be far superior to rice.
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I cleaned it with 100% rubbing alcohol.hey is it hard and expensive to replace the speaker? Thanks
Sent from my SM-G900T using XDA Free mobile app
xda23 said:
hey is it hard and expensive to replace the speaker?
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Pure alcohol is quite hygroscopic, so there won't be any moisture remaining in your phone that would call for rice.
Is the speaker easy to replace? That's subjective. I think so, but most people wouldn't attempt it. You can't gain access to it with a screwdriver like you could on the S3 /S4.
You need to remove the glued in place display assembly with a heatgun to get at the speaker. Once you've separated the screen from the rest of the S5 that way, then the speaker is easy to replace. And inexpensive if you buy the part online.
http://www.etradesupply.com/blog/ho...-s5-screen-and-other-parts-after-disassembly/
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fffft said:
Pure alcohol is quite hygroscopic, so there won't be any moisture remaining in your phone that would call for rice.
Is the speaker easy to replace? That's subjective. I think so, but most people wouldn't attempt it. You can't gain access to it with a screwdriver like you could on the S3 /S4.
You need to remove the glued in place display assembly with a heatgun to get at the speaker. Once you've separated the screen from the rest of the S5 that way, then the speaker is easy to replace. And inexpensive if you buy the part online.
http://www.etradesupply.com/blog/ho...-s5-screen-and-other-parts-after-disassembly/
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Thanks bud for all your help and information I greatly appreciate it. ?
Sent from my SM-G900T using XDA Free mobile app
Tmobile should fix it for free under my manufacturers warranty shouldn't they? Thanks
Sent from my SM-G900F using XDA Free mobile app
xda23 said:
Tmobile should fix it for free under my manufacturers warranty shouldn't they? Thanks
Sent from my SM-G900F using XDA Free mobile app
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Click to collapse
Not sure about that really. They advertise it as a water resistant phone, not ice cream resistant. Did the alcohol not work? I don't know if they replace it for water damage even though they say it's water resistant. Someone else will have to chime in here.
No way that a warranty would normally cover ice cream induced damage. Nor water damage either.
As much as you'd like these things to be covered, I haven't seen Samsung promise to fix any defect from any cause or misadventure.
Kids break things. One of the myriad joys of being a parent.
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fffft said:
No way that a warranty would normally cover ice cream induced damage. Nor water damage either.
As much as you'd like these things to be covered, I haven't seen Samsung promise to fix any defect from any cause or misadventure.
Kids break things. One of the myriad joys of being a parent.
.
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I'm not a parent I got it fixed.
Sent from my SM-G900F using XDA Free mobile app
xda23 said:
I'm not a parent I got it fixed
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Not sure if you meant the phone or other equipment of yours. But great if the alcohol worked.
Presumably the kid belongs to friends of yours then. They should be the ones paying for any ice cream repairs.
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fffft said:
Not sure if you meant the phone or other equipment of yours. But great if the alcohol worked.
Presumably the kid belongs to friends of yours then. They should be the ones paying for any ice cream repairs.
.
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No the alcohol didn't work I had the ear piece replaced so I'm good to go.
Sent from my SM-G900F using XDA Free mobile app
fffft said:
No way that a warranty would normally cover ice cream induced damage. Nor water damage either.
As much as you'd like these things to be covered, I haven't seen Samsung promise to fix any defect from any cause or misadventure.
Kids break things. One of the myriad joys of being a parent.
.
Click to expand...
Click to collapse
Do they really not cover water damage even when it's advertised as a water resistant phone? That's pretty dumb if you ask me. Especially with phones like the Xperia Z1s which is actually waterPROOF.
Related
I have found a residue about the size of a quarter on the bottom right side of my screen. I have tried removing it without success does anyone have any ideas on what this could be and the best way to remove it? This isn't a screen protector glue it literally appeared out of no where and creates a ruffness to the screen but it has no signs of scratches anywhere on there.
Sent from my SAMSUNG-SGH-I717 using XDA
Have you tried using a rubbing alcohol or lense cleaning wipe? Did you put your phone near anything that may have spilled on it or left of unattended near untrustworthy folk?
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes I tried rubbing alcohol and no and no
Sent from my SAMSUNG-SGH-I717 using XDA
is it melted,? sounds stuiped I know. but my wife left a curling iron by her phone....
Try Goo Gone
Have you tried acetone? I'm not sure it'd be safe to use on the phone but you might try a q-tip on a small patch to see if it makes a difference? I find acetone usually works in times when alcohol doesnt. Just be careful.
I think I will take it in to the att store today Ans see I'd they can help at all.
Sent from my SAMSUNG-SGH-I717 using XDA
Thisis now starting to effect the use of my device when typing and scrolling the touch of my finger is not always picked up.
Sent from my SAMSUNG-SGH-I717 using XDA
When I need to remove residue - such as from tape or stickers, either denatured alcohol or paint thinner will work. Where one doesn't work, the other will. Forget rubbing alcohol, most of that stuff is heavily watered down, usually by 25%.
Here's a tip, not phone related. Ever get gasoline on your hands and notice that washing with soap and water won't make the smell go away? Use a little paint thinner first, rub it all over your hands. Then use soap and water. There won't be a trace of odor left.
No offense, but the last thing you should be doing, is using chemicals of any kind. The phone has a warranty, so let AT&T handle it. The last thing you want, is chemical damage on your Note.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
Took it into the att store and he guy just pit hand sanitizer on there and tried wiping it off. It didn't work so I got a replacement in the mail today and it works fine so far. The funny thing is that they send one with a s pen so now I have two haha
Sent from my SAMSUNG-SGH-I717 using XDA
corey_r said:
Took it into the att store and he guy just pit hand sanitizer on there and tried wiping it off. It didn't work so I got a replacement in the mail today and it works fine so far. The funny thing is that they send one with a s pen so now I have two haha
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
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+1
I'm gonna be heading to the beach a lot this summer and I dont wanna put this phone somewhere on shore. I wanna keep it with me at all times. Anyone have something to protect against water?
I would avoid the beach at all costs. Between water and sand it's just a deadly combination for a cell phone.
Sent from my EVO using XDA
Amazon - eco extreme rugged waterproof case / with built in speaker. Could work for you $38
Sent from my EVO using Tapatalk
ziplock storage bag.
Evo_Shift said:
ziplock storage bag.
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yup thats what i use when im out on my boat fishing!
http://www.talkandroid.com/83981-my-favorite-tech-from-ces-2012-is-liquipel/#.Txhe2GPLyEs
I want to do this sooo bad, but I'm scared.
Leave it in the car.
Sent from my EVO using XDA
Search the web for a waterproof pouch and then you're sorted, go get wet! :L
Sent from my GT-I9100 using XDA
shook187 said:
I would avoid the beach at all costs. Between water and sand it's just a deadly combination for a cell phone.
Sent from my EVO using XDA
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Yeah i know but really taking pictures at the beach work for great memories!
drewjohn said:
Amazon - eco extreme rugged waterproof case / with built in speaker. Could work for you $38
Sent from my EVO using Tapatalk
Click to expand...
Click to collapse
thanks man i might check that one out!
Evo_Shift said:
ziplock storage bag.
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Click to collapse
that sounds like it would work but im scared if it would rip in my pocket haha
butterbuns said:
yup thats what i use when im out on my boat fishing!
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Click to collapse
mind telling us how efficient it is? I mean has water ever gotton in?
Concordium said:
Leave it in the car.
Sent from my EVO using XDA
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than i wont have a phone! :/ not good
kornface13 said:
http://www.talkandroid.com/83981-my-favorite-tech-from-ces-2012-is-liquipel/#.Txhe2GPLyEs
I want to do this sooo bad, but I'm scared.
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Click to collapse
I was looking for that! Thats the nano water proof protectors. Now that is a must buy!
Sent from my EVO using Tapatalk 2
Put it in the water once and then once it's damaged by water it can't get damaged anymore = waterproof lolol
Sent from my HTC Sensation using Tapatalk 2
kornface13 said:
http://www.talkandroid.com/83981-my-favorite-tech-from-ces-2012-is-liquipel/#.Txhe2GPLyEs
I want to do this sooo bad, but I'm scared.
Click to expand...
Click to collapse
Dude! they dont support LTE yet! well this sucks.
Sent from my EVO using Tapatalk 2
http://www.shopandroid.com/overboard-waterproof-pro-sport-arm-pack/4AA9629.htm
Just found this drycase .com
Sent from my EVO using Tapatalk
Evo_Shift said:
ziplock storage bag.
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Click to collapse
+1 ... NASA invented the Space Pen. The Russians just used a pencil. (not completely true, but you get my point)
I just went out on my seadoo rxp this past weekend with evo in tote. Went out in long beach harbor california. Was gonna settle on otterbox small case for 20 bucks but stumbled on a waterproof case down at Walmart for 6. It held registration, wallet, keys, and of course the EVO. Stayed dry all day even through my extreme play.
Sent from my EVO LTE
Don't cheap out when buying cases. You will be sorry. Pelican is a tried and true brand.
kornface13 said:
http://www.talkandroid.com/83981-my-favorite-tech-from-ces-2012-is-liquipel/#.Txhe2GPLyEs
I want to do this sooo bad, but I'm scared.
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Click to collapse
I don't understand how the water doesn't penetrate the holes, etc mic, headphone jack?!?
Sent from my EVO LTE using XDA
sslbaron said:
I don't understand how the water doesn't penetrate the holes, etc mic, headphone jack?!?
Sent from my EVO LTE using XDA
Click to expand...
Click to collapse
I think it does ho in but how they explained it I think it coats the internal hardware to so the water doesn't affect it
Sent from my EVO using xda premium
sslbaron said:
I don't understand how the water doesn't penetrate the holes, etc mic, headphone jack?!?
Sent from my EVO LTE using XDA
Click to expand...
Click to collapse
The exposed surfaces of the phone become what is called hydro phobic (literally "scared of water" but really just repels water). Like how water beads on a waxed car. However, so repelling of water that water can't get through cracks less than about a millimeter or so at close to surface pressures. Your phone has no holes that large but mic jack and USB, and while water goes into the big holes, it can't get past the smaller cracks inside them to get to circuitry.
That's the theory anyway. I'm still not going to try. I just stick my phone in zip lock bag whenever it might be exposed to water, like around the pool or in my sweaty pocket while mowing. Screen still works great, just follow usual precautions about sharp objects near phone (no keys in pocket).
Sent from my EVO LTE using xda premium
I've used ziplock baggies fly fishing in waders and canoeing a handful of times. Works great for me, except not perfect for taking pictures... Touchscreen works fine through the bag...
http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/1
Just read this report from ifixit. They say it gets the worse repairability score ever! This means it will be nearly impossible to repair if you crack the screen and you'll have to keep insurance on this beast. I fix phones all the time so this is important to me. I feel it affects the long term value of the phone. HTC is making phones that look really good no the outside but the inside is designed to be a disposable device. I've got a problem with that. How do you guys feel about this?
You're really late.... There are other topics about this already.
Sent from my iPhone using Tapatalk 2
They also tore it apart like morons instead of unscrewing it under the speaker grills
Sent from my Nexus 4 using xda premium
aimetti said:
They also tore it apart like morons instead of unscrewing it under the speaker grills
Sent from my Nexus 4 using xda premium
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Click to collapse
What screws? They got the screen off and then a layer of foam padding, then found no other way to get the PCB and everything else out without pulling it out and damaging some of the plastic seating in the process.
aimetti said:
They also tore it apart like morons instead of unscrewing it under the speaker grills
Sent from my Nexus 4 using xda premium
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Yea, they really jacked that phone up. I can't wait to get my hands on one and try it the right way. But it still looks daunting.
Hey guys
I wanted to test the build quality of my phone so I took it out of the case. Amd grabbed it from both sides and slightly flexed it
It makes a bit of a creeking noise to which concerns me a little, could this be a fault and result in the waterprofness not working?
Let me know if it happens when if you flex yours, the sound seems to come from the lower right hand corner
J
Sent from my C6833 using xda app-developers app
Mine doesn't creak at all
Sent from my C6802 using XDA Premium 4 mobile app
Can't hear any creeking on mine. Do you have it in your front pocket a lot?
JackHanAnLG said:
Hey guys
I wanted to test the build quality of my phone so I took it out of the case. Amd grabbed it from both sides and slightly flexed it
It makes a bit of a creeking noise to which concerns me a little, could this be a fault and result in the waterprofness not working?
Let me know if it happens when if you flex yours, the sound seems to come from the lower right hand corner
J
Sent from my C6833 using xda app-developers app
Click to expand...
Click to collapse
LOL YES mine done this earlier for the first time and i was like WDF haha
LordManhattan said:
Can't hear any creeking on mine. Do you have it in your front pocket a lot?
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Click to collapse
I don't think putting it in your front pocket makes as big of a difference people think, I had it in there for a while without a case and my phone hasn't bent etc. But it's still a good question to ask, just a random statement from me lol
Sent from my C6802 using XDA Premium 4 mobile app
bryanky5 said:
I don't think putting it in your front pocket makes as big of a difference people think, I had it in there for a while without a case and my phone hasn't bent etc. But it's still a good question to ask, just a random statement from me lol
Sent from my C6802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm not talking about bending. If you put some stress on something for a period of time, it'll start to weaken and then probably creek. I don't know how old you are, but i remember when i had the Nokia 3210/3310/3410 etc. which had plastic back covers, and they would start to creek like hell after i'd removed the covers a lot.
If your thigh bumps and puts stress on the frame of the Ultra for some time (walking and sitting a lot with it in your front pocket, for example), it'll start to creek. That, i can tell you.
LordManhattan said:
I'm not talking about bending. If you put some stress on something for a period of time, it'll start to weaken and then probably creek. I don't know how old you are, but i remember when i had the Nokia 3210/3310/3410 etc. which had plastic back covers, and they would start to creek like hell after i'd removed the covers a lot.
If your thigh bumps and puts stress on the frame of the Ultra for some time (walking and sitting a lot with it in your front pocket, for example), it'll start to creek. That, i can tell you.
Click to expand...
Click to collapse
Fair enough, I'm just trying to say that mine has held up well and I have sat with it in my front pocket and walked a lot.
Sent from my C6802 using XDA Premium 4 mobile app
bryanky5 said:
Fair enough, I'm just trying to say that mine has held up well and I have sat with it in my front pocket and walked a lot.
Sent from my C6802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Someone upstairs likes you I'm not saying that it will happen, but it might be one of the causes. Just treat it like a delicate electronic gadget, which it is after all.
Sent from my C6806_GPe using Tapatalk
LordManhattan said:
Someone upstairs likes you I'm not saying that it will happen, but it might be one of the causes. Just treat it like a delicate electronic gadget, which it is after all.
Sent from my C6806_GPe using Tapatalk
Click to expand...
Click to collapse
Haha yeah these days when I go out I put it in a case but most of the times I prefer it without since the phone so beautiful
Sent from my C6802 using XDA Premium 4 mobile app
Ive had it less then a week, and its been in my front pocket a few times but I usually have it in my side coat pocket
Do you think it would get water damaged If I were to drop it in water?
J
Sent from my C6833 using xda app-developers app
JackHanAnLG said:
Ive had it less then a week, and its been in my front pocket a few times but I usually have it in my side coat pocket
Do you think it would get water damaged If I were to drop it in water?
J
Sent from my C6833 using xda app-developers app
Click to expand...
Click to collapse
You realize it's fully water-proof, right?
You can submerge it in 1.5m of water for up to 30 minutes I believe.
hassanmahmood said:
You realize it's fully water-proof, right?
You can submerge it in 1.5m of water for up to 30 minutes I believe.
Click to expand...
Click to collapse
and yet mine got water damage... after light rain...
Granted it had been opened, and probably not sealed properly...
hamdogg said:
and yet mine got water damage... after light rain...
Granted it had been opened, and probably not sealed properly...
Click to expand...
Click to collapse
But from what I've read, you have particularly poor luck so far.
I really hope they send you back a fully functioning ZU with no problems this time around - ideally a complete replacement.
hassanmahmood said:
But from what I've read, you have particularly poor luck so far.
I really hope they send you back a fully functioning ZU with no problems this time around - ideally a complete replacement.
Click to expand...
Click to collapse
yes I have... although i do mess with my units a lot... umm probably more than a lot really..
Dropped phone, now something appears in front of the front facing camera internally. MOD EDIT: Warranty and returns are not for accidental damage Thoughts? I'll upload pics after work.
Sent from my SM-G900T using xda app-developers app
Sent from my SM-G900T using xda app-developers app
Dropped the phone and there's cosmetic damage. Is that a game changer?
Sent from my SM-G900T using xda app-developers app
Hence something must of been shook loose. I'll upload another pic later.
Sent from my SM-G900T using xda app-developers app
d2theyip said:
Sent from my SM-G900T using xda app-developers app
Click to expand...
Click to collapse
My S4 had the same problem. Took it to a repair guy who is comfortable taking the phones apart - it's a little gasket that looks like an o-ring that slips down in front of the camera - easy fix.
Good luck.
It's no longer water resistant once it's opened up too
Sent from my SM-G900T using XDA Premium 4 mobile app
FL-Pirate said:
My S4 had the same problem. Took it to a repair guy who is comfortable taking the phones apart - it's a little gasket that looks like an o-ring that slips down in front of the camera - easy fix.
Good luck.
Click to expand...
Click to collapse
Yep, exactly. Wonder how much labor cost this is?
Sent from my SM-G900T using xda app-developers app
d2theyip said:
Yep, exactly. Wonder how much labor cost this is?
Sent from my SM-G900T using xda app-developers app
Click to expand...
Click to collapse
He only charged me $10 and took him about 2 minutes start to finish.
They might charge you more than that cause you have to take off the display to get to the internal parts
Sent from my SM-G900T using xda app-developers app
92drls said:
If there's no visual damage to the outside and NO water damage you can just run it back and they'll replace it. Dont tell them you dropped it, just say you tried using it and all pictures look this way. Should be no questions asked and replace honestly. Sucks though.
Click to expand...
Click to collapse
Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
JoJo2211 said:
Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
Click to expand...
Click to collapse
Nope, if the back cover or charge port is not totally sealed and the indicator turns red, you'll pay your deductible or OOW fee.
JoJo2211 said:
Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
Click to expand...
Click to collapse
Water resistant =/= waterproof
Thread cleaned of warranty fraud discussion...not on this site!!
Thank you for your cooperation
Senior Moderator
I have the same issue with the front facing camera, only I never dropped mine. I started playing with the front camera on Friday and noticed a shadow along one side. At first, I thought this was some kind of filter I had accidentally applied. When I could not find a way to turn it off I thought maybe the top of my case was causing it. When I looked close, I saw that the top half of the camera was being blocked by this gasket. I took it to T-Mobile and they exchanged it as a manufacturer defect and I have a new one arriving today. Once the new on gets here I'll post some pics of the bad one.
KennyG123 said:
Water resistant =/= waterproof
Thread cleaned of warranty fraud discussion...not on this site!!
Thank you for your cooperation
Senior Moderator
Click to expand...
Click to collapse
Fair enough, but as stated directly following your message, someone had the same issue, took the phone in and was replaced under warranty so our previous talks prove factual, dropped or not this is a warranty issue, not fraudulent?
Either way I appreciate the work you do to keep this place tidy, thanks man.
92drls said:
Fair enough, but as stated directly following your message, someone had the same issue, took the phone in and was replaced under warranty so our previous talks prove factual, dropped or not this is a warranty issue, not fraudulent?
Either way I appreciate the work you do to keep this place tidy, thanks man.
Click to expand...
Click to collapse
I sure try... Thanks. The difference with the post after mine is the phone was never dropped. Warranty is for defects. Insurance is for accidental damage or bricking your phone. My statement was meant for just that, if you do drop it then responsibility should be taken and it is not proper to ask here if you can get away with getting it fixed under warranty.
Cheers
Kenny
Here are the pics I mentioned. Hopefully this does not turn into a widespread issue.
Front camera.
I have the same issue, didn't drop my phone. But the oring has shifted in front of the camera. Im wondering if I send it in if they'll fix it or just send a new one? Because I have a spigen glas.tr screen guard on it and I don't want to be out the money on it. I'd prefer they just fixed it.
Pill_Clinton said:
I have the same issue, didn't drop my phone. But the oring has shifted in front of the camera. Im wondering if I send it in if they'll fix it or just send a new one? Because I have a spigen glas.tr screen guard on it and I don't want to be out the money on it. I'd prefer they just fixed it.
Click to expand...
Click to collapse
I literally smacked the ring out of the way of the ffc. Don't know but this problem seems to happen to a few people.
Sent from my SM-G900T using XDA Free mobile app
Ffc
I had tried knocking it back in place, I'll give that another try I think..before I'm stuck warranting it.
Front camera defect
Hi guys! I just joined this site to share my problem with my new Galaxy S5.
It's been weeks since i got my new phone from T-Mobile. I love it! It's a expensive phone so a good cellphone case is a must. I have a case and screen protector to protect my device. Suddenly, I just found out the same problems you had with your phones. I've never dropped mine either. So I think it's gonna be a manufacturer defect. Something is blocking the front camera. Again, I never dropped my phone, it doesn't have any scratches on the screen and any dents on its body.
I went to my network provider and ask for help about this issue. They sent me a replacement phone (Galaxy S5) after 3 days then I sent over to them the defective one. They said that it depends on the manufacturer/service tech if the phone defect is under warranty or not. I'm still waiting for them to check the phone. Or else I'm gonna be charge $175 out of warranty fee!
I'll attach pictures of my previous Galaxy S5. I hope this is not a widespread problem. Share your thoughts too! Thanks!