[Q] Losing internet but still connected with wifi. - Android Q&A, Help & Troubleshooting

My internet problem.
My internet drops between a couple of minutes till 1-2 hours after I connect with my wifi. When I reconnect it works again for a certain time.
I'm still connected when my internet has been lost, but I can still acces my lan.
When I connect to the wifi of my modem there is no problem at all, only when I connect with one of the 4 routers that are connected to the modem.
This problem is only with the use of my phone, other phones/laptops don't have this problem.
The phone is a Kingzone K1 Turbo (chinese brand)
Options I tried:
On the phone:
- I had the same problem on the Zopo zp998 (uses same motherboard)
- Tried with manual dhcp and dns server on the phone.
- Tried google dns server.
- Other devices don't have this problem.
- Used wifi fixer
- Reception and speed are higher dan average.
On the router(s)
- Changed the wifi channels and tried both 2,4 as 5ghz.
- Tried on 4 different routers I'm using.
- Turned of routing function and dhcp release on routers, and tried it with it turned on (different ip combinations)
- Used different security settings including no security
- All firewall settings are turned off.
None of these options have helped untill so far. Who has the same problem and who can help out.
For now I use onlt the modem to connect, but the wifi doesn't reach other parts of the house.

fixed..
Called my internet provider to change the modem and the problem was solved.

TrNaSe said:
fixed..
Called my internet provider to change the modem and the problem was solved.
Click to expand...
Click to collapse
Hello TrNaSe,
I've got the same problem. Do you know what the internet provider did change on the modem?
With kind regards,
Supernoki

I had a thomson modem before. then i got back to a samsung horizon box, after it there was no problem. Recently I change back to another modem again an ubee. I don't have the problem again, so it was something strange in this thomson.
So when I connected straigt to it, it was all fine, when using a router to connect it got this problem.

TrNaSe said:
I had a thomson modem before. then i got back to a samsung horizon box, after it there was no problem. Recently I change back to another modem again an ubee. I don't have the problem again, so it was something strange in this thomson.
So when I connected straigt to it, it was all fine, when using a router to connect it got this problem.
Click to expand...
Click to collapse
Ok, thanks, i'll try to change the modem...
With kind regards

Related

Hero's Wifi problems

Hi,
so kernel sources are released. Is there any fix for hero's wifi problems? I mean dropping connection to AP. It is so annoying, I tried to do everything: change channel, mode, encryption... Nothing helped. It is Linksys wrt160nl. The same applies to other networks (some public hot spots).
I never had this problem with my Linksys WRT54GL...
mopodo said:
I never had this problem with my Linksys WRT54GL...
Click to expand...
Click to collapse
Could you paste your wifi settings? (mode, encryption mode, channel)
Using the Modaco custom ROM 2.8 (never had problems with modaco ROM and generic)
Router: Linksys WRT54GL running Tomato 1.25 firmware
Wireless Mode: Access Point
B/G Mode: Mixed
Channel: 1 - 2.412 Ghz (try a free one)
Security: WPA / WPA2 Personal
Encryption: AES
Group Key Renewal: 3600 seconds
No Mac Filter
Under Advanced Settings I changed "Transmit Power" to 251mW for a better signal, the rest are default values.
Try to update your router firmware
Are you alone with this problem?
greetz
In case you haven't done so yet. Check out the Wifi Sleep Policy (access by pressing menu when you are in wifi menu). Normally the Wifi is turned off then the screen is turned off which can cause problem.
Similar problem with netgear wnr2000
mopodo said:
Using the Modaco custom ROM 2.8 (never had problems with modaco ROM and generic)
Router: Linksys WRT54GL running Tomato 1.25 firmware
Wireless Mode: Access Point
B/G Mode: Mixed
Channel: 1 - 2.412 Ghz (try a free one)
Security: WPA / WPA2 Personal
Encryption: AES
Group Key Renewal: 3600 seconds
No Mac Filter
Under Advanced Settings I changed "Transmit Power" to 251mW for a better signal, the rest are default values.
Try to update your router firmware
Are you alone with this problem?
greetz
Click to expand...
Click to collapse
Hi got similar problem with my router netgear wnr2000.what i found funny is that when i reset the router, the phone connects perfectly to the router, but after abt 24hrs or so, it fails to connect.even if i reboot my phone, or reset the connection on phone.fails to connect.it will only connect when i reboot the router. i will try the 'aes' encryption n see if that helps.will update if it works
Thanks for your replies. Please could other members share their experiences, used options and solutions. This issue is too common to simply forget it. I am trying to find some kind of pattern or special options, it requires.
i dont have a problem with wifi apart from the wont find or connect to n-range device other wise i use wifi all the time it never drops, on stock orange uk firmware
I have a Sitecom WL-173 router.
I cannot connect at all. I can, but only with no or WEP security. That is no option for me.
When I use WPA or WPA2 my Hero does view my network, but does not connect.
I called HTC about this problem. He told me that they do not support all routers. He could not tell me which they support and which not.
mopodo said:
B/G Mode: Mixed
Click to expand...
Click to collapse
I also have the same problem. The way to solve it is to change the above setting to 'G' only. Not mixed/Hybrid.
Cheers!
I have not had any problems trying to connect to WiFi networks, until i went over to my mates place where he has the Virgin 50MB B-Band and also a D-Link wifi-N router, and my Hero could no see the network at all, even though his iPhone connected straight away.
markoc84 said:
..., even though his iPhone connected straight away.
Click to expand...
Click to collapse
Augghhhhh... that hurts. Please, do not curse in this forum
tembares said:
Augghhhhh... that hurts. Please, do not curse in this forum
Click to expand...
Click to collapse
I'm sorry, it hurt even more when i was sitting there pissed off that my Hero wouldnt connect to the Wifi!!!
I have Virgin 50meg at home no problem at all, went to my GF's who has basic Virgin cable 10meg on netgear G and would not connect at all.
No idea why, as it should be all fine!
I have the same problem. It is so ****in annoying. My router is a Linksys WRT54G with Tomato firmware v1.25. Router is in "G only mode", WPA-2 PSK-AES security, I've set a static local IP for the phone, the phone's wireless is set to always ON... I basically tried everything I could think of. Ended up rooting the phone and installing Modaco 2.9... but didn't change anything. The only way I can get it work again when it drops is shut the Wi-Fi off then on...
Worst of all this is the problem seems widespread (but not universal)... What the **** does HTC think putting a ****in smartphone on the market with defective Wi-Fi... This is non-sense.
I really hope someone comes up with a fix or HTC updates this... otherwise we might want to start thinkin bout class action.
[email protected] said:
I also have the same problem. The way to solve it is to change the above setting to 'G' only. Not mixed/Hybrid.
Cheers!
Click to expand...
Click to collapse
Is it a router setup or a Hero setting?
Pleaes explain if it's one of the options
probs here too ...
Linksys WAP54G v3.1
vs
HTC Hero
was working perfectly for first month or so, but has been getting worse and worse. ie, for a few weeks it would see the wifi but would usually fail to connect. now I'm lucky if it can see it at all!
have reflashed the wap with dd-wrt and experimented with a lot of settings. no diff.
have reflashed the hero with hero21 comunitry v1.6. no diff. (and also latest radio)
it just starts and stops when it feels like it.
oh, and my eeepc works fine on the same wifi, so I know it's not some wap screw up.
tried every tip I can find like 'use mixed mode' or 'g only', etc etc.
I am starting to think it's a hardware fault?
Same problem
Siemens Gigaset Tiscali modem with wpa psk2 tkip and T-mobile hero rom.
Sees the modem and connects with security first time but then says 'remembered out of range' on wifi settings but interestingly in wifi buddy it constantly has the syncing symbol next to the network.
Really annoying.
I've tried WEP and security off, wireless g only etc etc.
I have problems too but seems different to yours... but who knows : in fact i can't connect to wifi when the SSID is masked. Even if - or course - i put manuualy the ssid before with the good wep key. It happens on a livebox ( orange box )... but if i press the button to show the wifi network - it has to be made when you connect a device for the first time on this box - then it connects to the network... else it tells me that the network is out of range...
So does the wifi on hero has problem with masked SSID ? To compare i never had this problem - on the same box - with the touch diamond and the touch hd... and at home, not masking the ssid, the connection is ok without doing anything.
Ciao
Fred
I had the same problem with a Zyxel 660 router. I was able to connect to the wifi (WPA/PSK enable) but there was no data transfer possible.
So I updated the Radio ROM to the 63.18.55.06JU_6.35.08.29 version and it solved the problem.

[Q] WIFI connection stops transfering data

Hi, is anyone has the same problem? When I'm connected at home to my Tenda router (WIFI b/g/n) after cca 30 min. my phone WIFI stops sending and recieving data, Skype is offline, etc... but WIFI in phone is stil switched on. After I switch WIFI off and back on (on my Samsung, not on my router), everything works good for a while and after cca 30 min. is situation the same. Is there in Samsung any WIFI sleep mode or something like that? Or some settings, which is not visible? Any other suggestions? Sorry for my poor English. Thanx in advance.
I'm having the same problem. But I did a factory reset and it works fine afterward.
And just few hours ago, I encountered this problem again. What did to get this error was, I pressed "on samsungapps" and it failed to update and thus results wifi connection stopping. What about you? Also my Kies air is not working.
are you guys sure you have wifi sleep policy set correctly? just to be sure, settings, wireless, wifi, menu button, advanced, wifi sleep policy to NEVER.
Yes. And also even if i manually disconnect and reconnect the wifi back. The data still doesn't come in. It is stated there as connected but no data at all.
Somehow Wifi keeps searching every few seconds, even thought it's connected.
This is bound to cost in battery life too.
I have reseted router to default settings, disabled n mode, disabled security (only mac filtering is on), disabled all unnecessary features and PROBLEM IS SOLVED !!! Thanx God Tomorrow I will experiment with router settings to know, what was causing this error ;-)
Well at least u're connected, I'm facing the same problem as the thread starter. No data flow at all. Browser showing me offline msg. I had the same problem on the 1st day with the phone after I woke up. previously playing with most of the default aps. So i'm not sure what went wrong, did a factory reset and it works fine.
Until, few hours ago, I tried my kies air which didn't work. Browser couldnt load the address given. And I thought i had an outdated kies air, so i went to click on samsungapps, which failed to update me. At that point the wifi is still working, i leave my phone for about 30 mins, and when i came back. The same problem which happened on the 1st day came back. I was hoping to find an answer here so I didnt do the factory reset it. On another note, the phone wifi works after restart, but wouldn't last.
Edit: The wifi works after i resetted my modem to default. oh well. at least that solved it.
lukecz said:
I have reseted router to default settings, disabled n mode, disabled security (only mac filtering is on), disabled all unnecessary features and PROBLEM IS SOLVED !!! Thanx God Tomorrow I will experiment with router settings to know, what was causing this error ;-)
Click to expand...
Click to collapse
Hi,
Did you find out what setting was causing the connection issue? I also have this problem with my Tenda router. I thought it might be the wireless N, but disabling that doesn't fix it. I have a wireless distribution system set up with other tenda routers so didn't want to disable all the settings to troubleshoot if i can help it!
Thanks
spen2 said:
Hi,
Did you find out what setting was causing the connection issue? I also have this problem with my Tenda router. I thought it might be the wireless N, but disabling that doesn't fix it. I have a wireless distribution system set up with other tenda routers so didn't want to disable all the settings to troubleshoot if i can help it!
Thanks
Click to expand...
Click to collapse
I have the same problem, my router is N and the conection between SGS2 and my router is bad. Any idea?
Same problem here, I'm running WZR-AGL300NH in access point connected to my Ubuntu Server. Everything else works in the house just fine but SG2 stops transmitting data after a while.
I recently upgraded to KF1 firmware (and unknowingly wiped out whole phone, being on the bleeding edge and that didn't seem to help.
I would very much appreciate all tips because this problem is very annoying!
Additional Info:
- Buffalo is running latest firmware
- Authentication WPA2-PSK
- Encryption AES
paranoidi said:
Same problem here, I'm running WZR-AGL300NH in access point connected to my Ubuntu Server. Everything else works in the house just fine but SG2 stops transmitting data after a while.
I recently upgraded to KF1 firmware (and unknowingly wiped out whole phone, being on the bleeding edge and that didn't seem to help.
I would very much appreciate all tips because this problem is very annoying!
Additional Info:
- Buffalo is running latest firmware
- Authentication WPA2-PSK
- Encryption AES
Click to expand...
Click to collapse
Same symptoms here. Cisco DDR2200. WPA2 PSK. Haven't tried fiddling with the router yet.
This seems to be a common problem. Anyone knows of a definitive fix?
Bump...I have the same problem and the issue persists even after i reset the phone
Sent from my GT-I9100 using XDA App
Glad I found this, thought it was the ROM I had flashed to the phone (which is VillainROM)
I keep losing connection from my phone via wifi like everyone else in this thread
edit: I've just assigned my phone an IP address via my routers settings and I can connect to the net again
Also when it wasn't working, I couldn't ping the phone. When I assigned the IP just now I still couldn't ping it.
When I did a tracert to it, I could get to it when the IP was assigned and when it wasn't.
I have no removed the assigned IP for the phone from the router. Wifi connection is still working after disconnecting/reconnecting wifi on the phone.
I can also now ping the phone, where as before it was getting timeouts.
Also when it wasn't working the first time when I did a tracert it was showing up as HPsomething (didn't make note of the numbers)
this time when it is working it's just showing up as the IP address when doing a tracert.
Another update:
Just checked my printer, it has an IP address manually set on it, which at one stage when the phone wasn't working for internet it had the same IP as the printer, hence when tracert'ing it I was going to the printer instead of the phone and getting the HP etc back.
When it wasn't working at that time and looking at my routers DHCP list, it had the MAC Address of the phone against the IP that the printer has....
So I've got some issues with how my own network is setup ^_^ which looks like is causing me grief.
So the issue is with DHCP? Setting a static IP fixes it? I'll have to try, but I doubt this is a problem with the network, as all my other devices use DHCP without this problem.
I have the exact same problem!!
It's really annoying.
i was having problems with wifi too.. it keeps scanning and checking, etc, signal dropping for no reason..
fixed mine..well for me it worked
backup ur phone ( i dont take responsibility if ur phone catches fire or dies or chases u around )
u need to be rooted
download FXR WiFi fix and rescue from market
and just run the app.
now my wifi signal stays constant speed and i get good speeds
alternatively try
WiFi Fixer
both of them will cause high battery usage..i think since it keeps the signal at maximum.. so only enable wireless when i need it or use juice defender or green power.
greenpower seems great. using this at the moment

Mozart not finding my (non-hidden) Wi-Fi network

My Mozart for some reason can no longer find my home wi-fi network. It was working just fine 10 minutes ago and now, all of a sudden I unlock it and theres no Wi-Fi connection. Checked in Settings but the network doesnt appear in the list anymore.
The network is fine as im using it on my laptop now to type this and on my iPad. I tried switching Wi-Fi on an off several times and also rebooted the device many times too. I also tried adding the network like it was hidden, but no avail...
Any ideas?
UPDATE (PROBLEM SOLVED)
Okay i got the problem fixed, it wasnt a Windows Phone problem, my router suddenly decided to change the channel it was broadcasting on, it was 6 before, bumped it to 11 and now the phone is able to connect again XD
Are you running Mango?
I had problems connecting to my Wi-Fi pre-Mango when the SSID was hidden. Mango, however seems to connect fine in this scenario.
Apologies... I just re-read your question. I seem to have mis-read the NON HIDDEN network.
Stig said:
Are you running Mango?
I had problems connecting to my Wi-Fi pre-Mango when the SSID was hidden. Mango, however seems to connect fine in this scenario.
Click to expand...
Click to collapse
Yeah im on official Mango, forced it through Zune... And im certain my network isnt hidden...
If you go to Settings -> Wi-Fi -> Advanced is the network shown as a 'Known network'? If so, remove it restart your phone and try again.
Stig said:
If you go to Settings -> Wi-Fi -> Advanced is the network shown as a 'Known network'? If so, remove it restart your phone and try again.
Click to expand...
Click to collapse
It was listed and yeah, i tried that too, didnt work.
I think i'll hard reset the phone to the original pre-NoDo ROM and see if i have the same problem, if I do then it might be a hardware issue? Good thing I still have my warranty...
[UPDATE]
I just reset the phone, lost all my data for nothing -.-
[UPDATE 2]
Restored the phone to 7008, same problem... I'll reset the modem in a few hours. I hope that's the problem because the phone has no problem finding and connecting to networks further away from me...
Have you tried enabling the SSID again in the router setup then connect on your handset and finally hiding it again through the router?
dingodog said:
Have you tried enabling the SSID again in the router setup then connect on your handset and finally hiding it again through the router?
Click to expand...
Click to collapse
Okay so i reset the router, even changed the SSID and password. STILL the Mozart doesnt find it. I think i've exhausted my options

suddenly internet access is not working

my ROM is Jellybam, 5.1
since yesterday i havnt been able to connect to WIFI or to my mobile network.
for example the wifi, it says that it has connected to my router, but i still can't surf the internet.
same thing with the mobile network, it shows on the top of the screen that im on "H+" or "3g" but i still can't access the internet.
I've never had such a problem..what to do?
thanks.
U tried play store?
Sent from my iPhone using Tapatalk
check the access point on your phone to see if is pointing to the apn for your provider. To check access point go to menu - settings - more settings - mobile networks - access point names.
On wifi check your router to see if it sees your phone. The router may need a static ip or the router version is out of date and doesn ot support the wifi of your phone.
Omaxe said:
U tried play store?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
yes.
Cosmic Blue said:
check the access point on your phone to see if is pointing to the apn for your provider. To check access point go to menu - settings - more settings - mobile networks - access point names.
On wifi check your router to see if it sees your phone. The router may need a static ip or the router version is out of date and doesn ot support the wifi of your phone.
Click to expand...
Click to collapse
already done it. my mobile network settings(APN) are fine.
and i even tried to connect to my friend's wifi and still nothing. it connects, but there is no signal and i cant use the internet.
try calling your provider, your account may need to be reset to get rid of the problem with the phone internet.
To check on wifi you may need to try another kernal as there mabe an issue with the wifi files in the kernal.
but how is it possible? i had this ROM for 3 weeks and never had a problem with my internet connection. and i havn't changed my kernel or my modem since i flashed the ROM.
and the internet access and the WIFI problem had started at the same time. so i assumed that there's just 1 problem that causes the wifi and the network problem.
internet and wifi are seperate problems it is a coincident that they both failed at the same time.
Wifi software issues are located in the kernal. Internet issues could also be kernal or firmware related. These issues could strike at any time without warning.
We know it is not a hardware issue as it connects, so it must be a software isuue.
Cosmic Blue said:
internet and wifi are seperate problems it is a coincident that they both failed at the same time.
Wifi software issues are located in the kernal. Internet issues could also be kernal or firmware related. These issues could strike at any time without warning.
We know it is not a hardware issue as it connects, so it must be a software isuue.
Click to expand...
Click to collapse
i've flashed another ROM and the problem is fixed now.
thanks.

[Q] Strange WIFI connectivity issue...

Hey guys,
OK Ive got a strange problem with one of my Galaxy S3's!
It will not connect to some WIFI connections! It will say 'Obtaining IP address' then 'Failed to obtain IP address' and then loops itself doing the same thing over and over...?
I have two S3's and my other rooted device is fine. The one that has the problem is running a standard O2 4.3 rom (Un-rooted)
My rooted phone is also running 4.3.
Anyone experienced a similar problem? I have had this problem with 4 or 5 WIFI connections now, including my home one which is rather annoying! I have tried the obvious and rebooted my router, which hasn't helped!
Any advice welcomed!
asatdi said:
Hey guys,
OK Ive got a strange problem with one of my Galaxy S3's!
It will not connect to some WIFI connections! It will say 'Obtaining IP address' then 'Disconnect' and loop itself doing the same thing over and over...?
I have two S3's and my other rooted device is fine. The one that has the problem is running a standard O2 4.3 rom (Un-rooted)
My rooted phone is also running 4.3.
Anyone experienced a similar problem? I have had this problem with 4 or 5 WIFI connections now, including my home one which is rather annoying! I have tried the obvious and rebooted my router, which hasn't helped!
Any advice welcomed!
Click to expand...
Click to collapse
I've had issues with the quality of my internet connection being checked, and then the connection being killed due to "slow internet connection", even on strong Wifi networks. Solution turned out to be to uncheck the automatic network switch in the advanced Wifi settings.
rschalie said:
I've had issues with the quality of my internet connection being checked, and then the connection being killed due to "slow internet connection", even on strong Wifi networks. Solution turned out to be to uncheck the automatic network switch in the advanced Wifi settings.
Click to expand...
Click to collapse
Thanks but that doesn't affect me. It just wont connect full stop
happened to me too, sometimes its a router problem
objectd said:
happened to me too, sometimes its a router problem
Click to expand...
Click to collapse
How so, when I have an identical phone sat right next to it with the same version of Android and that phone connects perfectly?
The only difference is one phone is rooted, the other is not (Both running 4.3, just different kernal number and build number)
Well wifi is a function of the kernel .

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