[Q] Broke Amazon instant Video - Kindle Fire HDX 7" & 8.9" Q&A, Help & Troubleshoot

After rolling back on my thor kindle hdx, I get an error when I ever I try to play or download a video on Amazon Instant Video. It says to contact customer service. Has anyone fixed this or knows how to?

Well, that is a silly question!!!
Anyhow, lets start with the basic : HAVE YOU TRIED TO TURN IT OFF AND ON AGAIN? lol
and provide more info... what kind of HDX, root? modded? what did you do that it doesn't work anymore?

?
Thejohnsterr said:
After rolling back on my thor kindle hdx, I get an error when I ever I try to play or download a video on Amazon Instant Video. It says to contact customer service. Has anyone fixed this or knows how to?
Click to expand...
Click to collapse
After you successfully rollback did you do your factory reset ?supposed to before reroot and all. At least go and wipe data for any app that fc.

Yes, I have factory reseted and still no luck. It is rooted through the toolkit with ota off.

Xposed?HDXposed? Tried reverse ota blocker? Any block or firewall at router ?which base Are you on?

I tried turning on the OTA with the .94 toolkit and then launching an episode. Still same error "We're experiencing a problem playing this video. If this problem continues, p lease contact Amazon Customer Service."There are no blocks on my router and my brother's HDX video works fine on the same network as me. (However he as not tried rolling back nor rooting. Any ideas? Should I try updating to the most recent version, I hear it can still be rooted.
Thanks in advance,
Thejohnsterr

Thejohnsterr said:
I tried turning on the OTA with the .94 toolkit and then launching an episode. Still same error "We're experiencing a problem playing this video. If this problem continues, p lease contact Amazon Customer Service."There are no blocks on my router and my brother's HDX video works fine on the same network as me. (However he as not tried rolling back nor rooting. Any ideas? Should I try updating to the most recent version, I hear it can still be rooted.
Thanks in advance,
Thejohnsterr
Click to expand...
Click to collapse
.
No no this is fairly simple , you never told me which system you're on so just go grab the bin file that matches up with your system I believe you said you roll back to the 13.3.1.0 ? Simply grab that Bin file again put it on your device open file explorer and rename it .zip boot into safestrap boot into stock system wipe cache and a basic factory reset . Flash your renamed Bin file /a flashable version of superuser ie root. Boot , skip set up install xposed framework the HDXposed module initialize module reboot . Set your tablet up .Bam hope that helps.

jimyv said:
.
No no this is fairly simple , you never told me which system you're on so just go grab the bin file that matches up with your system I believe you said you roll back to the 13.3.1.0 ? Simply grab that Bin file again put it on your device open file explorer and rename it .zip boot into safestrap boot into stock system wipe cache and a basic factory reset . Flash your renamed Bin file /a flashable version of superuser ie root. Boot , skip set up install xposed framework the HDXposed module initialize module reboot . Set your tablet up .Bam hope that helps.
Click to expand...
Click to collapse
So I'm actually on 13.3.2.3.2 which bin file do I grab

well
Thejohnsterr said:
So I'm actually on 13.3.2.3.2 which bin file do I grab
Click to expand...
Click to collapse
Well obviously that one . It has to match the kernel because safestrap will not flash the kernel it will only flash the system and data from it. ...

jimyv said:
Well obviously that one . It has to match the kernel because safestrap will not flash the kernel it will only flash the system and data from it. ...
Click to expand...
Click to collapse
Ya but where do i grab this bin file?

Thejohnsterr said:
Ya but where do i grab this bin file?
Click to expand...
Click to collapse
Ignore that last comment, So I did exactly as you said and when I attempted to watch a video fresh after that factory reset I still get the error. Could it be possible that when I was editing that .prop file when rolling back I touched something I shouldn't have?

odd
Thejohnsterr said:
Ignore that last comment, So I did exactly as you said and when I attempted to watch a video fresh after that factory reset I still get the error. Could it be possible that when I was editing that .prop file when rolling back I touched something I shouldn't have?
Click to expand...
Click to collapse
That I haven't heard of anybody else that rollback having this problem ... No OTA blocker other than xposed correct? Which system were you on before you roll back?

jimyv said:
That I haven't heard of anybody else that rollback having this problem ... No OTA blocker other than xposed correct? Which system were you on before you roll back?
Click to expand...
Click to collapse
I don't think I used any other blocks... I beleive I was on 13.3.2.3.2 to begin with

u believe?
Thejohnsterr said:
I don't think I used any other blocks... I beleive I was on 13.3.2.3.2 to begin with
Click to expand...
Click to collapse
Y would you rollback to your og os?... Did you and did you follow directions exactly or ? Because to read through this thread again is fairly confusing on where you were where you are at and what you have done exactly exactly is the key not almost not I think not kinder not anything but

jimyv said:
Y would you rollback to your og os?... Did you and did you follow directions exactly or ? Because to read through this thread again is fairly confusing on where you were where you are at and what you have done exactly exactly is the key not almost not I think not kinder not anything but
Click to expand...
Click to collapse
Because I had lost safestrap. I used the notepad find and replace function to change the user id and other values and I successfully rolled back. When I rolled back I didn't have Amazon instant video so I let it roll back to the most recent version 13.3.2.3.2 to try to fix it, which didn't work. That is when I asked for help.

wow
Thejohnsterr said:
Because I had lost safestrap. I used the notepad find and replace function to change the user id and other values and I successfully rolled back. When I rolled back I didn't have Amazon instant video so I let it roll back to the most recent version 13.3.2.3.2 to try to fix it, which didn't work. That is when I asked for help.
Click to expand...
Click to collapse
None of that makes any sence to me, sorry. Good luck
HOW MUCH STORAGE SPACE DO YOU SHOW?

jimyv said:
None of that makes any sence to me, sorry. Good luck
HOW MUCH STORAGE SPACE DO YOU SHOW?
Click to expand...
Click to collapse
What do you mean, looking at the storage from where?

fixed mine
Had same problem delete all data under apps and uninstall updates. Worked for me..

Related

[Q] Any method to relock phone after being rooted?

Is there a method to relock the phone after you are rooted for both the docked version and dockless version?
Yes. You can either flash a new SBF, which will overwrite the /system partition -- or you can manually go and remove the "su" executable from the partition and uninstall any root-enabled apps you have.
brianez21 said:
Yes. You can either flash a new SBF, which will overwrite the /system partition -- or you can manually go and remove the "su" executable from the partition and uninstall any root-enabled apps you have.
Click to expand...
Click to collapse
Unless I'm the exception and not the rule. Flashing the stock SBF only unrooted the phone. My phone is still unlocked with CWM recovery.
Lokifish Marz said:
Unless I'm the exception and not the rule. Flashing the stock SBF only unrooted the phone. My phone is still unlocked with CWM recovery.
Click to expand...
Click to collapse
If you flash your phone with the stock sbf it will relock your phone...
brianez21 said:
Yes. You can either flash a new SBF, which will overwrite the /system partition -- or you can manually go and remove the "su" executable from the partition and uninstall any root-enabled apps you have.
Click to expand...
Click to collapse
I'm new to this and have rooted my Photon successfully. Everything was great until yesterday morning when my 3g connection refused to start. I've tried everything including Sprint's advanced tech support...I'm now forced to take my MoPho to the in-store tech and have them diagnose, so I need to get it unrooted.
Here's my question: can somebody please do a step by step on how to manually remove the executable? I really need to get this thing fixed! It SUCKS having no data connection outside of wifi!!
DutchDogg54 said:
I'm new to this and have rooted my Photon successfully. Everything was great until yesterday morning when my 3g connection refused to start. I've tried everything including Sprint's advanced tech support...I'm now forced to take my MoPho to the in-store tech and have them diagnose, so I need to get it unrooted.
Here's my question: can somebody please do a step by step on how to manually remove the executable? I really need to get this thing fixed! It SUCKS having no data connection outside of wifi!!
Click to expand...
Click to collapse
just do a factoy reset then flash the stock sbf and you'll be all set..good luck!
Yay 4 Juggs said:
just do a factoy reset then flash the stock sbf and you'll be all set..good luck!
Click to expand...
Click to collapse
Thanks man! Ok...noob at the keys here...where do I find the stock sbf and how do I flash it...I only was able to root because of the friendly step by steps and video. I really want to get into this kind of stuff but it's a steep learning curve, ya know? Thanks for baring with me
DutchDogg54 said:
Thanks man! Ok...noob at the keys here...where do I find the stock sbf and how do I flash it...I only was able to root because of the friendly step by steps and video. I really want to get into this kind of stuff but it's a steep learning curve, ya know? Thanks for baring with me
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1202666 check that thread for the answers to your questions.
Sweet, I've read through that whole thread before but I wasn't sure because it sounded like it was a supplement, like one that people were doing to improve something, not to return to original...but I'm working through it.
1 snag -- my web filter is blocking the multiupload site...I've got the wheels spinning to get it unblocked but I was curious where to find these other servers you mention provided by xda?
"Download HERE or use one the many servers provided by our good friends here at xDA!!
UPDATE #1
***I found a mirror that was not blocked ***
Wouldn't let me post the link though...I'm too new
UPDATE #2
It worked to un-root my phone but didn't work to fix the 3g connectivity problems I was having. I was forced to factory data reset, but it's working now.

[Q] Rooted T-Bolt downloaded OTA update while sleeping

Ok, so last night my phone downloaded the update (guessing Gingerbread). I'm still running 2.2.1 on my Thunderbolt, as I was out of the country for the past few months. I caught the phone before it completed the installation and thought that if I removed the PG05IMG.zip file from the sd card, that would prevent it from being able to install the update. I turned the phone back on and it began to attempt to install the update again. I would like to flash a new ROM to the phone (as I was simply rooted without a custom ROM before) so that I am running 2.3+ but I don't want to have to re-root the phone. I would like to be able to back everything up before I flash a new ROM. How do I prevent the phone from installing the OTA update that was inadvertently downloaded last night , which will unroot my phone??
Please help! Thank you
Not sure if you can stop it at this point and since the phone can still be rooted with the GB update, it may just be easiest to let it go.
Otherwise, if you really want to stop the update, you probably need to boot into Fastboot and find the files that are part of the update. From my Eris days, the OTA update isn't packaged up in the PG05IMG.zip file that you removed. I'm not sure where the files are or what files are the ones you need to delete though...
Someone fee free to correct me, but if you flash the CWM recovery it will prevent the update from happening?
Essentially, I just use the phone for wireless tether, so that's mainly why I root. Doubt that changes much of anything...
hallstevenson said:
Not sure if you can stop it at this point and since the phone can still be rooted with the GB update, it may just be easiest to let it go.
Otherwise, if you really want to stop the update, you probably need to boot into Fastboot and find the files that are part of the update. From my Eris days, the OTA update isn't packaged up in the PG05IMG.zip file that you removed. I'm not sure where the files are or what files are the ones you need to delete though...
Click to expand...
Click to collapse
So I tried to let the update take, but unfortunately it gets stuck at the screen with Andy and the exclamation point!!
Ughhh.... help! Now I have no workable phone..
Can you still boot into recovery? I had read that clearing cache and dalvik fixes this...
jv
tomgillotti said:
So I tried to let the update take, but unfortunately it gets stuck at the screen with Andy and the exclamation point!!
Ughhh.... help! Now I have no workable phone..
Click to expand...
Click to collapse
That's a common problem as I recall from a few weeks back. I saw threads about it but never read them as I wasn't affected. I don't know if it's a dead-end or easily fixed or complicated to fix...
Sent from my ADR6400L using XDA App
johnnyv5 said:
Can you still boot into recovery? I had read that clearing cache and dalvik fixes this...
jv
Click to expand...
Click to collapse
I stumbled into clockwork recovery earlier... I will see what I can accomplish if I can make it back there!
Side note.. I can get into the phone for a minute or so before it restarts again.
tomgillotti said:
I stumbled into clockwork recovery earlier... I will see what I can accomplish if I can make it back there!
Side note.. I can get into the phone for a minute or so before it restarts again.
Click to expand...
Click to collapse
johnnyv5 said:
Can you still boot into recovery? I had read that clearing cache and dalvik fixes this...
jv
Click to expand...
Click to collapse
Two thumbs up! So far, so good as for this recommendation. Thank you!!!
Any thoughts on how to prevent VZW from pushing this update from now on?
Also need the best 2.3+ ROM... or is CM9 with 4.0 on the way??
Thread moved to Q & A
tomgillotti said:
Any thoughts on how to prevent VZW from pushing this update from now on?
Click to expand...
Click to collapse
Install a non-stock ROM. Don't worry, you can get Sense-based ones that won't be anything "new".
It appears that VZW will eventually force the update so there's no way that I'm aware of to stop it while running stock (even rooted stock).
tomgillotti said:
Two thumbs up! So far, so good as for this recommendation. Thank you!!!
Any thoughts on how to prevent VZW from pushing this update from now on?
Also need the best 2.3+ ROM... or is CM9 with 4.0 on the way??
Click to expand...
Click to collapse
Flash a ROM that has the update. There are a few around here that are 2.11.605.5 that you flash in Recovery so that it'll stop bugging you to update. Just pick one that is already rooted. You can do a backup of your currrent rom, flash the 2.11.605.5 then restore your data and your all set....
jv
There are a couple threads on preventing ota updates. A quick search will tell you what file to rename and how to.
Sent from my infected thunderbolt.

need help to unbrick

i modified some files and now my prime wont boot up. it satys on the asus loading screen. i am on locked bootloader rooted .14. how do i replace the files with adb? i made a copy of the files i made and renamed them wit .bak at the end. i tried holding power+vol down and then vol down and got an android with a red triangle. i then tried adb shell from the command prompt but it said device not found. can some one help? thanks.
no one? i guess ill just go to asus for help.
newvet said:
I had been fighting with the same exact problem for the past 2 days!
I just fixed it by downloading the .21 firmware from Asus and renaming the extracted file EP201_SDUPDATE.zip. Manual update method from http://forum.xda-developers.com/showthread.php?t=1570696&page=13 post 128.
I am now up and running and if I can get adb going again I will do the downgrade and root. I probably will not mess with the build.prop for a while. Good Luck
Click to expand...
Click to collapse
LTLFTCer said:
Thanks. I will try that. You just stuck the file on a microsd and booted into stock recovery?
Click to expand...
Click to collapse
newvet said:
Exactly.
You probably know already but remember to unzip the downloaded file and rename the zip within.
Click to expand...
Click to collapse
Give this a try. Worked for us
did this delete your camera pics and videos? i did that last time and i lost my pics. but it was probably because i had done a factory reset before i tried this thinking that would fix it. but this shouldnt touch those files because its like an update right?
I can`t say 100% because I also did a factory wipe first. But I`m pretty certain it is just a manual update and you should be ok.
thanks alot bro. it worked and my stuff is still there.
Glad it all worked out! Enjoy
newvet said:
Give this a try. Worked for us
Click to expand...
Click to collapse
I tried this method by renaming the zip from within the extracted file and put in on a microsd card then i rebooted into system recovery and got the android with the red ex, so i rebooted but it goes back to the black screen after the epad logo and never forces the update. Any suggestions?

undate fail (with red triangle)

i used SparkyRoot to root my prime and uninstall some apps. Now I have to send the tablet back to asus so I did a factory reset and unroot using SparkyRoot. however, the deleted apps are still missing and i still cant update my prime (with red triangle).
I have heard if i download the update file directly from asus will work but i dont know how to use the file. please help!
before you deleted anything
did you do any modification of the root directories? such as adding a boot screen animation? super charge? keyboard re-mapping?
if you did you have to restore those back to default manually or else it won't update your prime~
lil-devil said:
before you deleted anything
did you do any modification of the root directories? such as adding a boot screen animation? super charge? keyboard re-mapping?
if you did you have to restore those back to default manually or else it won't update your prime~
Click to expand...
Click to collapse
no i havent. i deleted asus music, library, google+ i think
any idea how to reset to original setting?
i think you're gonna need to find the apk to re-install the missing apps... cause i think the updater are seeing those apps being missing so its giving you an error
same thing happened to me bro. i was at awe as to why it didnt upgrade. what i did was i had to flash the factory image (.15) and then the ota worked. theres threads all over on how to do that. i upgrade to .21 but now my tablet wouldnt unlock. in terms of bootloader. did a factory reset and it worked.
K999rrl said:
i used SparkyRoot to root my prime and uninstall some apps. Now I have to send the tablet back to asus so I did a factory reset and unroot using SparkyRoot. however, the deleted apps are still missing and i still cant update my prime (with red triangle).
I have heard if i download the update file directly from asus will work but i dont know how to use the file. please help!
Click to expand...
Click to collapse
A factory reset doesn't restore deleted apps. You'll need to reinstall the stock apk files that were removed as already mentioned.
prettyboy85712 said:
A factory reset doesn't restore deleted apps. You'll need to reinstall the stock apk files that were removed as already mentioned.
Click to expand...
Click to collapse
any ideas where can i find them? thanks a lot
K999rrl said:
any ideas where can i find them? thanks a lot
Click to expand...
Click to collapse
If you ask others very nicely I'm sure someone would give it to you
(I'd help you but I'm at work if no one has it done then I'll try to get it for you when I get ho e)

Fire HD 6 Wiped Necessary Files After Factory Reset

HI guys,
I had a successful root of my Fire HD 6. I tried to do a factory reset and somehow I think I wiped necessary files from the device. I can still get to TWRP, but looking through the files I dont see anything. I see the structure but no files. Is there anyway I can get a flashable stock rom or another rom for this? I searched a bit but could not find anything.
Any help will be much appreciated!
Thanks,
Jesse
EDIT: Just looked ar it hooked to my computer and the only directory is TWRP
EDIT: I tried flashing 5.2.0_stock_recovery_only.zip" and now I lost TWRP
JesseHammil said:
...
EDIT: Just looked ar it hooked to my computer and the only directory is TWRP
EDIT: I tried flashing 5.2.0_stock_recovery_only.zip" and now I lost TWRP
Click to expand...
Click to collapse
Awesome! This should keep you in straight jacket before you do some more damage
With 5.2.0 recovery working (?), you are all set to sideload 4.5.3 and root it again:
http://forum.xda-developers.com/fire-hd/general/how-to-downgrade-to-4-5-3-root-device-t3139351
bibikalka said:
Awesome! This should keep you in straight jacket before you do some more damage
With 5.2.0 recovery working (?), you are all set to sideload 4.5.3 and root it again:
http://forum.xda-developers.com/fire-hd/general/how-to-downgrade-to-4-5-3-root-device-t3139351
Click to expand...
Click to collapse
Should have been clear. After I tried the recovery, I lost TWRP but I am still stuck at the amazon logo. I think I might be screwed now... haha
EDIT: I tried a 4.5.2 bin that I had but it wont pass verification. Downloading the one you referenced and will try to side load that. Am I going down the wrong path? Seems like I should be able to get a stock package and sideload it over adb right?
UPDATE:Just sideloaded the one you lined. Seems like it worked. As soon as I started it, it forced an update though. Thank you! I think I am in a good spot to root again.
JesseHammil said:
UPDATE:Just sideloaded the one you lined. Seems like it worked. As soon as I started it, it forced an update though. Thank you! I think I am in a good spot to root again.
Click to expand...
Click to collapse
Well, you have to make sure that you disable OTAs right after you sideload 4.5.3, or it will immediately replace 4.5.3 with 4.5.5 which is not rootable directly !
bibikalka said:
Well, you have to make sure that you disable OTAs right after you sideload 4.5.3, or it will immediately replace 4.5.3 with 4.5.5 which is not rootable directly !
Click to expand...
Click to collapse
Makes sense. I actually ended up on 5.0 and I should still be able to downgrade from there I think. Thanks for the help

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