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Hi there; Could do with some help please I seem to have a series issue with my Samsung Galaxy S2 today. It started this morning; I noticed the screen was randomly turning on; for no reason what so ever. It only does it when the phone isn't charging, if the data cable or the charger is plugged in; it doesn't do it.
Its on version KE7. I have tried a factory reset, and that hasn't sorted the issue. Therefore I seemed to think it was a hardware fault, however with it not being an issue when plugged in I wondered why it might be doing it.
Tap to speak also kept coming up for no apparent reason, I say kept coming up, doesn't happen all the time, but did come up about 6 times today, when I hadn't pressed anything, which would suggest the bottom centre button could be stuck or sticky, however that seems fine; and its not been near any moisture and has been a hot day.
The phone has not ever been rooted; so no issues there.
The phone battery dies very quickly within about 4 hours with the screen turning on all the time; and the phone will randomly freeze up completely, and I have to remove the battery to reset the phone.
Anybody got any ideas? Really could do with some help
Thanks
Rich
Update: It is plugged in charging now; and the MTP Application has come up; like the data cable is plugged in. That seems very odd to me...
Don't be afraid to send it back. These things aren't cheap even if you're paying through your contact, you're entitled to get what you paid for.
Your specific issues may be down to more than one thing. My screen lights up when I've read my gmail on a different device and it needs to clear the notification. Nothing too worrying about that. The other stuff does sound like some sort of shorting though and people have been given replacements for less serious issues.
I'm tempted to get mine swapped because the wifi often won't pick up an IP address and the gps won't get a fix if the phone gets too hot. Relatively minor compared to your issues.
Sent from my GT-I9100 using XDA App
Yeah I think its going to have to, I've tried playing about with settings, giving it time to cool down; pretty much everything I can think of, I really can't think what it could be, it seems to be many issues rather than just one, with it only being a month old, I expected slightly more.
Love the phone, did brilliantly yesterday; used it for lots of things; then today it just suddenly went, took it of charge, and it played up the whole way through.
Given up with it now, will take it back and see if I can get it fixed, I have 24 month warrenty with my contract.
Thanks
Put your original firmware back on if you can before attempting a warranty claim .
jje
Simple scenario: I have a couple batteries, I'd rather use one and then swap it out when it's 10%, inserting the other charged one.
With every device I've owned, removing the battery didn't automatically lead to losing the date&time settings (not even on my Nokia 6111, as long as you were fast in plugging the new one in), while with this expensive beast of phone, it appears that even if you slightly flip out the battery and reinsert it in a matter of less than a second, rebooting WILL lead to the clock being reset to the first of january of the year 2000.
On my HD2, leaving the battery out for half a day didn't reset the clock.
This behaviour doesn't change whether you set the clock to automatic or not.
What surprises me is that noone in the internet seems to be swapping batteries on their S II, because noone else reported this problem.
Do any of you have any kind of suggestion?
Leaving the clock to "automatic" also doesn't appear to be resetting to the correct date, not even if I set on and off airplane mode to re-shake with my carrier.
Does the fact that noone replied mean that I am the only one having this problem (which would call for a warranty servicing), or that noone ever needs to swap batteries, or lastly that noone does even care?
ephestione said:
Does the fact that noone replied mean that I am the only one having this problem (which would call for a warranty servicing), or that noone ever needs to swap batteries, or lastly that noone does even care?
Click to expand...
Click to collapse
1 2 or 3 .
Or more likely nobody has read your post that knows the answer YET.
jje
Quite right, quite right
For starters though, since this would somehow ease my mind, does your clock also get reset if you unplug the battery for a short while? (suppose you own a SGSII as well since you're in here )
No and i would guess yours is hardware fault .
jje
....sucks.
I would exclude it depends anyhow from the custom roms I've installed, I never tried unplugging battery on the stock rom before flashing.
This never happened to me in any new phone. It used to happen in my old Nokia phones when they get old (after 1 or 2 years)
There is an internal battery to keep the clock which died in your GSII.
Warranty shall cover it
Yup, apparently this is the only expanation. A huge bad luck.
::bump::
So here's the news. Had to wait for monday to come in order to call the phone support.
Not very much surprisingly they told me that the system clock resetting to Sat 1 Jan 2000 whenever you take out the battery is "perfectly normal" (yeah, welcome to 2011).
Which collides with what you, @JJEgan and @salamt, reported.
So it makes me think the gal at the phone was bullsh*tting me.
She confirmed though that flashing custom roms will invalidate the warranty. No change there.
Which collides with what you, @JJEgan and @salamt, reported.
So it makes me think the gal at the phone was bullsh*tting me.
I take my battery out frequently and clock stays the same presume left out for a couple of days it would lose the charge and clock reset .
1343 battery out
1346 battery in
boot phone
time reads 1346
jje
So this is a good indication of how samsung support tells you nice tales. Actually this scares me more than the fact that the phone's backup battery was DOA.
Hi ephestione,
my S2 keeps the clock running without battery at least for half an hour, so i assume your device has an malfunction with the internal battery as user salamt already has stated.
I did sent in my S2 already 3 times to Samsung warranty support because of another hardware fault (sound of lower Microphone is very low and stuttering, so people have trouble to hear me).
Everytime i get it back my clock says something with Year 2000 - Hey the phone isnt that old
My HD2 is keeping the clock running for weeks without an battery ...
Send in your phone for warranty, if its important for you to switch batteries.
But be aware, Samsungs customer support isnt the best
I did buy the official Samsung 2000mAh battery with nice cover from Amazon and its nearby not possible to suck the S2 empty on one day.
Greetz Tokl
More confirmations about this glitch of mine, that is a real glitch instead of "completely normal feature" as the Samsung support would like to pass it by.
Thank you for adding yet another precious feedback with this aspect, as now I am positive the phone is defective.
You are correct, the phone doesn't have internal batteries, it's a capacitor, which runs the timing chip, which controls everything on the phone, which without power should run for about 48 hours give or take. Faulty capacitor is definitely grounds for a warranty repair, and if you gets someone who says it's "normal" ask for their supervisor, and if their supervisor is still that ignorant, keep going up the chain.
You have to realize that "customer support" for most companies basically work the same as insurance companies, the fewer the claims, the better, so if you can make a customer live with an issue that doesn't kill the phone, they do it. However, a faulty capacitor can surge a mainboard, and truly kill electronics, get it fixed while you still have a warranty to fall back on!
I chose the quick way around. Sold the phone
Sure my hd2 now feels like a slow brick compared to the superlight all-plastic S2, but at least I know it's been making me company for the last couple years, and I trust it.
sorry for digging up this old thread but im having the same issue after flashing so many ROMs. It never happened to me.
Just to confirm, is there really no "battery" or some power source (like the BIOS battery) for phone to "remember" the time and date? Instead it uses a capacitor? just wanna know in case customer service bull**** me. But i dont think a battery (even those coin-sized) would fit in the sgs2
Since I've long since sold my SGS2 and now am using a SGN, which does remember the time after a battery swap, I can tell you definitely it's a hardware problem.
Alas, support WILL bs you if they can, but I suppose if you know they are doing that, you can make a strong voice and have them issue a repair/switch service for you, by telling them up front you know you're right and wll be speaking with a superior/write anout it on your blog.
ephestione said:
::bump::
So here's the news. Had to wait for monday to come in order to call the phone support.
Not very much surprisingly they told me that the system clock resetting to Sat 1 Jan 2000 whenever you take out the battery is "perfectly normal" (yeah, welcome to 2011).
Which collides with what you, @JJEgan and @salamt, reported.
So it makes me think the gal at the phone was bullsh*tting me.
She confirmed though that flashing custom roms will invalidate the warranty. No change there.
Click to expand...
Click to collapse
I agree that they were BS'ing you. Otherwise, why would there be component BAT500 which other users have reported Samsung service centres have told them has leaked and destroyed their WiFi chip? http://code.google.com/p/android/issues/detail?id=28036#c471
BAT500 is an EDL Capacitor which stores charge while the battery is in then slowly dischargers when the battery is removed. My phone started loosing the clock immediately when the battery is removed but its stopped now. I believe its could be one of two things but I can't be 100% sure. I had my phone on charge every night for that last couple of weeks and I noticed the issue. Over the last two days I have let the phone run flat and charged it again and now it remembers the time when I remove the battery for at least a minute. The other theory is that I also had wifi always on for the last couple of weeks and that also has been off for two days now. The wifi chip is right next to the capacitor and if the chip was to get warm it could cause the capacitor to malfunction.
sianzb0i said:
sorry for digging up this old thread but im having the same issue after flashing so many ROMs. It never happened to me.
Just to confirm, is there really no "battery" or some power source (like the BIOS battery) for phone to "remember" the time and date? Instead it uses a capacitor? just wanna know in case customer service bull**** me. But i dont think a battery (even those coin-sized) would fit in the sgs2
Click to expand...
Click to collapse
thanks for all the valuable inputs. i will go to SSC next week. Have been putting it off cos tmr i am going overseas and i nid my S2 with me.
Hopefully they are willing to change.
EDIT: and i realised it happened to those who root and flash ROMs often
I allowed my Lumia 800 to fully discharge overnight. Next day, I plugged into the charger. 2 hrs later, still dead.... later that day, still dead. Next day, tried all sorts (including all in the Seida website as below) Still dead. Took it back. Returned to Nokia.
Anyone else with the same problem - it seems it might be a problem associated with software version (ie a fatal flaw). When I get it back I'm gonna fully discharge again & try to re-charge. If it bricks again, it goes back for a refund.
I'm interested if others have had the same issue, so a picture can be built of the extent of the problem...
http://www.seidea.com/2012/02/14/no...e-battery-drained-devices-cant-turn-on-issue/
Thanks!
Mine has gotten discharged once. Though it turned on as soon as I put the charger in.
Hold power button 15 seconds+.
nope...
Nope.... tried holding power button for >30 secs, tried all other button combinations as recommended. No joy.
Are you using USB power or wall outlet power?
USB...wall etc
Tried both for extended period (several hours) - absolutely nothing.
When connected via USB to my PC, and with dis / re-connecting the cable etc etc (as advised) it started to do a restore, got to 80% then died. The L800 then UTTERLY was bricked. A further day of trying to kick it into life led to nothing so it went back to Nokia. Am told to expect it back / replaced within 7-10 days (this from T-Mob where it's on contract).
I had the exact same problem with my girlfriends lumia and after reading all the posts from Nokia forum and tried everything but the one with the heating of the battery , nothing worked.
So here is the solution that worked for me: I used the USB cable with zune and placed the device on my laptop right in a warm place ) ( by mistake ) after 5 minutes it started and now I told my gf to never let the phone discharge to 0%
Hope this is helpfull to anyone , thank you
Sent from my Galaxy Nexus using XDA App
You might have hit this bug covered by anandtech: anandtech.com/show/5266/nokia-lumia-800-review-nokias-brave-new-foray-into-wp7/2
Sounds like they had to plug and unplug a few times to get it going.
demeics said:
I had the exact same problem with my girlfriends lumia and after reading all the posts from Nokia forum and tried everything but the one with the heating of the battery , nothing worked.
So here is the solution that worked for me: I used the USB cable with zune and placed the device on my laptop right in a warm place ) ( by mistake ) after 5 minutes it started and now I told my gf to never let the phone discharge to 0%
Hope this is helpfull to anyone , thank you
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
heating the phone works. Mine ran flat and refused to turn back on, I heated it with a hairdrier, plugged the USB in (attached to the mains) and it charged! Not sure how long I heated it for but it was HOT.
is it just me or....
... is it reasonable to have a device that:
(i) you have to fret about ensuring it's ALWAYS got some charge, or run the risk of killing it, and
(ii) you have to HEAT IT WITH A BL**DY HAIRDRYER to make it start... ?
The purpose of my post was to see if this is a random, could-happen-to-anyone, fault... in which case, OK, I'll have Nokia sort it... or is it a design fault that (i) I would expect to be sorted before (& certainly after) launch and (ii) means I would look to send the 800 back & select a different WP7 device.
Anyway I hope mine comes back in good shape & that's the back of the problem.
Still interested in other experiences. I'm NOT really interested in HOW people got over the problem (hairdryers, rapid plug/unplug / extended USB sessions etc) - that is now a moot point since I sent mine back. I AM interested in a straight poll on how many other people had this problem... ie is it a design issue?
Thanks!
... yes ccalpha!
Thanks for that anandtech url - that's exactly the issue. Nicely described as a 'reboot loop' - a Catch-22 where there's insufficient charge to kick start the boot / charging process so it shuts down. Exactly.
Just to add, I upgraded my 800 to the latest software version via Zune, 2-3 weeks ago, so I would say that this issue is NOT fixed by the current software.
piattj said:
... is it reasonable to have a device that:
(i) you have to fret about ensuring it's ALWAYS got some charge, or run the risk of killing it, and
(ii) you have to HEAT IT WITH A BL**DY HAIRDRYER to make it start... ?
The purpose of my post was to see if this is a random, could-happen-to-anyone, fault... in which case, OK, I'll have Nokia sort it... or is it a design fault that (i) I would expect to be sorted before (& certainly after) launch and (ii) means I would look to send the 800 back & select a different WP7 device.
Anyway I hope mine comes back in good shape & that's the back of the problem.
Still interested in other experiences. I'm NOT really interested in HOW people got over the problem (hairdryers, rapid plug/unplug / extended USB sessions etc) - that is now a moot point since I sent mine back. I AM interested in a straight poll on how many other people had this problem... ie is it a design issue?
Thanks!
Click to expand...
Click to collapse
It's kinda tacky of you to tell people that it's not ok to share their anecdotal experiences in a discussion based community.
You'd be better suited turning your thread into a poll rather than a conversation.
sorta a fair point... it is interesting to hear what people have to do to get their phones working again. But my point remains - i was clear i sent mine back and that I was interested in sensing the extent of the problem.
Thanks to all those who responded. I'm grateful. When I get my phone back and if it bricks again, I'll be sure to have a range of hair utensils ready...
http://media.xda-developers.com/images/smilies/smile.gif
battery
Actually a poll is what I wanted to establish. I'm interested in mapping battery problems to (eg) firmware or OS revision. It may be that battery problems are prevalent with a particular revision. As I reported, I had the latest OS and my battery failed me.
If there is a generic product issue, we owe it to ourselves to highlight it.
I agree that it's interesting to hear anecdotes of how people fixed (temp?) the problem but my point remains that we shouldn't have to go to such lengths to manage / resurrect / fix our nice shiny (expensive!) Lumia 800s...
battery itself is fine, try turning on airplane mode you will notice expected power consumption, iirc ~4% / 10 hours standby . either component related to radio is faulty ( and i doubt that) either nokia ****ed up something with power management ( and they are to stupid to manage to fix it)
I believe it's generally acknowledged that current crop of smartphones are pushing the limits of battery technology - witness the many forums (Nokia, LG, Apple, etc etc) where the issue of battery drain is debated.
While my L800 is in dock with Nokia for repair or whatever, T-Mobile loaned me a Nokia 2330 (not so smart-phone) and I've had it 4 days now, used it as I normally would use the 800 and it's still showing full battery.
Having said that, I suspect that the L800 is hungrier than many (for some reason) and/or there is a basic flaw that is still not addressed with latest FW...maybe I'm wrong.
So it looks like I'm suffering something similar:
Last night I was charging the phone, and it suddenly stopped being able to open any apps, attempting that just left it with a back screen with white 'loading' on.
Powered on an off, then the phone couldn't get any signal, and the app opening problem remained. Powered off, removed SIM and powered on. Phone shut itself down and has not powered on since.
Left it on charge for a copule of hours, both USB and two mains adaptors, nothing. Tried button combinations, nothing.
It appears to be a brick.
Great.
Rusty! Hmmmm sounds familiar. What version of firmware ? Did you update to the latest a couple of weeks ago?
Feels as though there's a bigger problem than just high battery drain with some devices.
Anyone from Nokia read this forum? ...And care to comment?
worst thing is that it seems almost every device is affected, this is really big fail from nokia. even their official forum has similiar threads
Hello nokia... Anyone there?
As many have said (& on the Nokia discussions) the 800 is a lovely phone, spoiled by serious battery problems.
I've had mobile phones for 20+ years (work and personal) and this is the first time I've had to return one for repair. The 800 IS a lovely phone & WP7.5 is excellent in the main BUT Nokia will suffer if users no longer trust this lovely device.
Mine is with Nokia for [repair / replacement]... I will test the one I get back very quickly after getting it home. If it fails again, it goes back for refund...
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
All we know is you have an at&t phone. What have you done to it?
same problem with Samsung Galaxy Note
Hi there everyone, i'm having the exact the same problem and my galaxy note is acting just like that- weird !!
About two months ago I updated to ICS and after that no issues, only once did it not charge as it was supposed to until i turned it off, removed the battery and put it back in.
Only now has it been charging like explained above -- the charging process as well as battery indications would be very inconsistent -- that is to say, it would charge for some time and then stop unexpectedly, whether turned on or off during the process.
Also, recently my PC would not recognize the phone on Windows 7 anymore, whereas before that it had been recognized seamlessly.
I've been using my galaxy note for about 8 months now, as well as about 2 months on ICS, and only now has there been this persistent issue.
Also, I did not use it inappropriately, rather with extreme care. I also got a phone case and have been using orginal software and hardware only, so the phone has been properly handled.
However, I have been using it pretty much, so it might be "wear and tear" in terms of battery usage, even more so, because it's been regularly charging and discharging in the car or at home, at the same time. Still, what surprises me is that my PC would not recognize it anymore even when it's turned on. Then, at times it would also go to "car mode", although it is not connected to the car dock. These issues have come up just now, as well, so i can imagine it might be a software or even port-related issue.
Unfortunately, at this moment I cannot take it to the store i bought it from to have them check the phone, so that's why I'm trying to figure out the problem myself. After all, if it's software or battery-related i might be able to fix it without having it replaced.
The phone is not branded and free to use with any carrier.
@ Face of Boe:
Did you go to the store then and have it replaced or was it in fact the battery, or did they (you) fix the problem otherwise?
Any help would be highly appreciated.
Chris
Try your preferred mobile repair shop first.
Face Of Boe said:
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
Click to expand...
Click to collapse
I had this exact same problem a couple weeks ago...it all started one day at work when I had my phone plugged in (as I usually did if it was in one place for more than 5 minutes), but after turning on my screen for the the first time in an hour or so, I noticed that it hadn't charged at all! The indicator at the top didn't even show that it was plugged in.
Figuring it was just some kind of little glitch, I unplugged it, blew inside the charge port as well as the cable (old Nintendo habits die hard lol). Well as I went to plug it back in, I realized that NOW the indicator showed it was "charging", and my phone had gotten super hot in just the 30ish seconds it took me to blow the port and cable (heh.)
So obviously I freaked out and immediately shut it down, pulled the back, and removed the battery to let the two pieces calm down and make nice - before ultimately putting it back together and booting up after 15 minutes or so.
So the good news was that the "reverse charge" issue was gone...but the bad news was, the charge activity started acting literally word-for-word like your girlfriend's. Intermittent charging when it was sitting still, not charging at all for a period of time, losing more battery than it was gaining while it was plugged in and the screen was OFF...so yeah, it sucked. I did notice that I could push the cord back while it was plugged in and it would stay charging, but obviously I can't sit in one spot holding my phone for 5 hours a day - and that stopped working after a few tries anyway.
I spent countless hours on the internet, googling different phrases to try and find similar instances of this happening - but to no avail. Everyone's story was just a little different...and pretty much everything I found outside of XDA* was written by people over in England who dropped their N7000 in the snow, causing the charge port to be corroded. The conclusion from everything else I found regarding this issue for the i717 was essentially always "the only way you can fix this is to get a new phone, but you're screwed because this glitch causes the phone to look like it has water damage and therefore renders it ineligible for manufacturer warranty claim or even insurance claims".
To make matters worse, not only was my phone effectively unchargeable, but it was discharging at an absolutely absurd rate. I'm talking approximately 20% every TEN MINUTES!
So I got desperate (it's Sunday by now)...all of the cell phone repair places were closed where I live, but I was able to do some searching and found this guy that was surprisingly available at the AT&T store closest to my house. That kept me alive until Monday, when I was able to take it in to the guy who I've been going to ever since the iPhone days (he is FANTASTIC). So he looks at it, takes it apart, and in about 5 minutes he tells me that the small little strip where my charge port attaches to the mother board (or whatever) had a lot of cracks running across it that were causing it to short-out. He said that it's a very common problem with the AT&T Galaxy Note, I guess due to them using a pretty cheap part in that regard. This obviously explained the intermittent charging, the brief "reverse charge", and even the battery drain (if the motherboard was shorting out).
So what did he do?
Replaced the little strip that connects the charge port to the motherboard...took him half an hour...cost me $25. Advised me that, when I plug my phone in from now on, to try as hard as possible to keep the phone still and not move it around. So at least in my case, it was NOT the battery. If you'd rather be cautious and not take the phone into a store if you can avoid it, you can probably get a replacement battery online for just a few bucks and at least eliminate that.
So the moral of the story is: DO NOT try to take the phone in to AT&T store or deal with your warranty/insurance until you take it in to a decent repair place and have them take a look at it.
Hopefully this helps...I'm sure you are wanting (like I was) a software solution, but it is what it is. And just curious, did your girlfriend have any similar "reverse-charge" instances like I described above?
tl;dr: The problem is the charging port, not the battery. Should be an easy and inexpensive (<$50) fix at a legitimate cell phone repair location.
*The silver lining in this whole thing was that it caused me to stumble upon this forum...so I went from stock ROM, stock everything (before my charge port issue) to having flashed about one ROM per day over the last 5 days because I've been so interested in the entire world of customization that I only discovered after seeing a thread with "Gubment Cheeze" in the title (who WOULDN'T at least look at that to see what's up??) here on XDA and starting to read. I've been a 24/7 lurker ever since
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
chris110284 said:
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
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While I agree that taking it to a repair place should only be reserved for desperate/time sensitive situations, the only reason I chose that route over going through AT&T or an insurance company was that, from everything I'd read, the symptoms alone would likely cause them to assume water damage - thus rendering the same scenario as if the 3rd party repair voided the warranty.
Im having the same problem with myGalaxy S3 today, random intermittent charging..
I Just took off the back cover a few minutes ago and found a little glob of water sitting above the charging port!! Aaah!!
Don't know how it got there, but going to let her dry out and see if it resolves itself.
info:
rooted S3 i9300
2 months old
ROM: Complex-D 2.1.3
Getting random freezes on this ROMfor a few days also, so going to flash a new rom and see if the problem persists
Is it me, or is this a retardly common issue with i717s? I've had this same issue twice. I replaced the charger flex board when I bought the phone in the first place. And now it hasn't been a month and the flex board seems like it's out again.
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Sent from my SAMSUNG-SGH-I717 using xda premium
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
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Agreed .....and another thought comes to mind..
Non-OEM charger tips, especially car dock chargers and desk chargers have port tips using different material thicknesses.
I am speculating here, but it's likely that the off sizing would produce intermittent charging problems or damage to the device.
Of course, the overcharging effect would certainly account for rapid flex cable burnouts.
Without the cables and a micrometer, impossible to know for sure.
OEM is certainly preferable....g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
srkrono said:
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
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I did the same about a month ago, when I got the phone. Now it's out again.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
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I didn't know this was anything more than a myth. Though, I'm not sure this is my problem. I can charge the phone - for now - by putting the phone on my bedside table and putting a small weight along the length of the cable so it holds the jack at an angle against the port.
I know I'm gonna get flamed for that last statement.
Please... someone help me as I have bought this phone without a warranty and likewise have no insurance.. and I JUST bought the phone maybe a month ago!!!!/B]
My phone won't keep a charge, it charges only to a certain point while on the charger (that is any charger, inc. the one that came with the phone), but will die within about 15-20 mins after taking it off of the charger, and if I use it while on the charger it will drain the battery the same way as if it was off of the charger, and die within 10-15 mins! Likewise, it started doing this funky vibrating stuff just an hour ago and will not boot up while on the charger at all anymore! I did a little research and found different opinions.. the most relevant being a need to replace the charger port and the other to change the battery. This is crazy as my phone as well as the accompanying accessories such as the battery and the charger were bought brand spanking new and SHOULD NOT be going crazy like this!
Signed,
One p.o'd Miss
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
Response
Agoattamer said:
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
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No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
Response
i717 said:
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
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Thank you very much for the quick response. I figured that the battery was the issue. I had a Samsung Galaxy 3 prior to purchasing the Note and it had the exact same issue,.. well not the same exact symptoms, but the need for a new battery due to not taking a charge, and I hadn't had that particular phone more than 6 months! Perhaps it is a Samsung manufacturing issue with faulty batteries, similar to car manufacturers who have massive recalls on their vehicles due to faulty engine or other car parts. My physician told me that I needed to switch to an IPhone, lol... better quality I assume. Perhaps he is right.. ???
....
MommaHoney said:
No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
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Oh.. I forgot, yes the phone is 100% stock as you assumed. Terrible that it is doing what it is doing! Guess I need to get that battery then... ho hum.. more moola out of my darn pockets!
Your carrier (AT&T, T-Mobil, etc) store would at least put in a known good battery to see if that is all it is. And if so, then a new the cost of a new battery is next.
And as far as the iPhone......been down that road, and I could never go back to the iPhone. It was good for it's purpose and reliable. But NO more reliable than any Android phone I've owned. (3 of them).
And should the battery die in the iPhone, you will need to take it or send it back to an iPhone repair center. You don't just pull the back of it off, and replace the battery. At least in my 2 - iPhone 3G versions anyway.
And then there is rooting...cant hack an iPhone. You can jail break them, but that is not the same thing, and you still have no control over the OS.
JMO on the apple stuff.. Good, but VERY limited.
Keep your Note, it's better IMO, and has a huge screen.