I wrote this because I'm about sending the phone back to the service center for warranty the 3rd time in less than 2 months of use. And as having been owner of some Sony devices (phone and laptop) for 4 years, I really got p*ssed off because of this "flagship" phone.
1 week after buying the phone, I realized that its battery drained way too fast. The service center agreed that this was manufacturer fault and did a fix for me.
When I took the phone back and started using, it constantly reminded me to Close covers: Please close the external connector covers to secure waterproofing (see attachment). I began to worry as all the covers were really closed. I put it in a water basin, and no doubt that the water got inside: back camera and microSD port were full of moisture. The service center said there was problem with the flaps and agreed to fix this for me. I even requested them to print the waterproof test result.
Since then, I have just taken the phone back again for 3 days. The water still got inside after putting the phone in water, making the screen flickering real bad. I opened the flaps and there was no water inside the SIM and microSD ports, so I'm pretty sure the water has found another way in.
The indicator paper of my phone is still white (no red-ish or pink-ish). Now I'm packing the phone, along with the "passed" waterproofing test result and send them all back to the service center to see what these guys should answer.
* At the beginning I was really fascinated by the commercials from Sony. And after these experiences, I think they are all lies.
There isn't any sensor for the flaps. The phone only knows you've opened them because you have done one of the following. Either charge it, remove Sim or remove memory card.
Just to dismiss any misinformation.
Related
I am pretty sure this is a warranty claim but I wanted to run it by the community. Excuse any poor typing I'm literally on a mountain right now.
I think some moisture got into the bottom port. My s2 always thinks it's plugged into a computer. I get samsung kies connection prompts when I get into the os and battery usage tracker shows the phone as charging when I look at usage with wild spikes up and down. Can't toggle USB dev mode because it always tells me to remove USB cable. Luckily I got a tibackup just a few days ago that I offloaded to my memory card.
When I power it down I immediately get the green battery showing it's charging. In a few seconds it starts flashing between that and a battery with a temperature gauge and a exclaimation point.
Only way to get her to turn on is by plugging into a power source and holding down power.
Did a factory reset same problem. Won't be able to reset the kernel till I get home in 10 days.
Any ideas or straight back to phones 4 u warranty claim? If water damage then insurance claim ( loved my baby. Thanks
mate please in case you returned it tell me if they accepted it. I have the SAME problem :|. please tell.
Get some rubbing alcohol solution (Isopropyl alcohol) from your local pharmacy.
Pour it into a bowl.
Remove the battery cover.
Remove the battery.
Dip your phone into the bowl, and swirl it around.
Place on an air conditioner to have the alcohol and water sucked out from the dehydrated cool air conditioned air for overnight. If it is winter, put near the heater which also has dehydrated warm air.
Place battery into phone.
Turn phone on.
See if you have the problem again.
No, I am not joking.
http://en.wikipedia.org/wiki/Isopropyl_alcohol
I'm having this same exact issue - I've even had my phone unplugged for about 2 hours, yet when I go to battery status, it says it's only been on battery for 2 seconds... how did your warranty replacement go?
There was somebody on a Dutch forum who has the same problem.
His phone was wet.
And if it is water damage, i hope for you that you have warranty and dont have big water problems ...
netchip said:
There was somebody on a Dutch forum who has the same problem.
His phone was wet.
And if it is water damage, i hope for you that you have warranty and dont have big water problems ...
Click to expand...
Click to collapse
had it sealed in a ziplock bag, so no outside water got in - perhaps it got too hot in the bag or there was moisture in the bag when it was sealed? (I should've put in some silica gel or something..)
Hello,
Sorry for going MIA.
Basically I returned this to phones4u, sent it in, and they processed a warranty replacement. They didnt say anything luckily about water damage but I think its because on a rainy day some water got into the bottom. From what I could tell they cleaned up the connector at the bottom with alcohol or something - it was spic and span when i got it back and the phone worked ok.
Side note, I recieved it and saw they scrached up my phone pretty good so i complained and sent it in a second time. Recieved it and the scratches were gone, but to do this they did a new screen replacement.
THe new screen had a bright red stuck pixel. I thought I could live with it but it drove me nuts as my original screen was perfect. So i went back to phones 4 u and sent it in a third time, this time they're saying they will just give me a swap. So although the problem was fixed a mess ensued and now i'm sitting around waiting for my "swap" and next surprises with dealing with them.
THey have been ok though I'm almost sure there is water damage on that phone but they dont seem to have picked up on it, i hope i can get it swapped and then dont have to worry about water damage again.
Cheers.
I plugged my phone into the charger as I always do when I go to bed. When I woke up the green LED was lite up to say it was fully charged but my S3 was turned off for some odd reason. It wouldn't turn on despite trying different batteries and chargers.
I took it into the Carphone Warehouse to get it repaired under warranty and last night I get a call to say it's fixed so I go to collect it. The chap brings me my phone after he had a long talk with the "expert" in the Geek Squad, and told me it's not fixed as there is signs of water damage at the USB port. But how can he tell? I didn't think there was a sticker there to show this.
I just don't understand how it can be working fine then the next morning it's broke and they claim it's water damage. I thought if water got into any electrical device it would break it then and there? Either way I haven't let any water drip on it, it's always in a case and I look after it. But they told me even moisture from moving from a warm room to the cold outside can cause water damage Just seems to me they can claim anything to avoid repairing it.
It's being sent off to their main repair center for a second look.
Alright, so me being the idiot I am dropped my Note II into water. Now it was only most of the way submerged, with the spen slot sticking out. I did manage to save it while the screen was still on and pulled the battery. For the past 2 days, I've had it layered with silica packets (the kind you find in shoe boxes) and paper towels in a plastic baggies.
For the first day, I could put my battery in and get the screen to come on, albiet once I tried to reinsert my sim card, the phone promptly died again. As of late, however, the screen hasn't been coming on and I am getting no startup vibration, only the red light in the proximity sensor flashes once.
You guys have any ideas to attempt to recover the phone? Or is it a lost cause? I'm already up on the Asurion 2 phone replacement policy thing, so I have no more insurance for my beloved Note II.
tokan_one said:
Alright, so me being the idiot I am dropped my Note II into water. Now it was only most of the way submerged, with the spen slot sticking out. I did manage to save it while the screen was still on and pulled the battery. For the past 2 days, I've had it layered with silica packets (the kind you find in shoe boxes) and paper towels in a plastic baggies.
For the first day, I could put my battery in and get the screen to come on, albiet once I tried to reinsert my sim card, the phone promptly died again. As of late, however, the screen hasn't been coming on and I am getting no startup vibration, only the red light in the proximity sensor flashes once.
You guys have any ideas to attempt to recover the phone? Or is it a lost cause? I'm already up on the Asurion 2 phone replacement policy thing, so I have no more insurance for my beloved Note II.
Click to expand...
Click to collapse
Unfortunately the promblem may have been with 1) the submersion and 2) with you putting the battery in before it was completely dried out.
If there was still moisture in it the battery flowing would have cause accelerated oxidation on exposed contacts. Also, the moisture decals are surely the wrong color so even if you got a warranty replacement you would be paying $200 once it was reviewed. If you fess up it went swimming with Asurion and already did 2 replacements then you may very well be screwed.
***!!! NO RECOMMENDED !!!*** but if you have no other option via Warranty or insurance and it is still wont operate in another day or two:
Remove Battery.
Complete Dissassemble. Youtube for instructions.
Using microfiber and distilled water clean all electronic contacts and sockets.
Submerge logic board in **DISTILLED** water and d step above again wiping all components with microfiber or qtip wrapped in coffee filter to remove oxidation.
Wrap in coffee filter and rice or silica for 2-3 days
Re-Assemble and pray.
This is not for the faint of heart and is a complete and total last resort.
I saved an iphone 5 my daughter sent swimming in a toilet this way
cjk2010 said:
Unfortunately the promblem may have been with 1) the submersion and 2) with you putting the battery in before it was completely dried out.
If there was still moisture in it the battery flowing would have cause accelerated oxidation on exposed contacts. Also, the moisture decals are surely the wrong color so even if you got a warranty replacement you would be paying $200 once it was reviewed. If you fess up it went swimming with Asurion and already did 2 replacements then you may very well be screwed.
***!!! NO RECOMMENDED !!!*** but if you have no other option via Warranty or insurance and it is still wont operate in another day or two:
Remove Battery.
Complete Dissassemble. Youtube for instructions.
Using microfiber and distilled water clean all electronic contacts and sockets.
Submerge logic board in **DISTILLED** water and d step above again wiping all components with microfiber or qtip wrapped in coffee filter to remove oxidation.
Wrap in coffee filter and rice or silica for 2-3 days
Re-Assemble and pray.
This is not for the faint of heart and is a complete and total last resort.
I saved an iphone 5 my daughter sent swimming in a toilet this way
Click to expand...
Click to collapse
Do that and there is also some special cleening solution you can buy for when this happens google around fotlr the stuff
s10sdeville said:
Do that and there is also some special cleening solution you can buy for when this happens google around fotlr the stuff
Click to expand...
Click to collapse
The "special" cleaning solution I used on my iphone **AFTER** the distilled water wash was 99% isopropyl alcohol. I used a non fiber swap and wiped down all the anodes/cathodes and everything that look tarnished or oxidized . It evaporates on application nearly instantly and pulls any oils/ grime and generally conductive goo off.
This is just my advice after a similar situation with an iPhone. It is NOT easy or quick. If you can afford buying a replacement I would buy a new device or if you have the patience to try this and have nothing left to lose then this worked for me. My daughter has been using the iPhone for a few months without a single issue since. Despite it taking a bath in a toilet of questionable cleanliness and unable to boot right after.
AGAIN: This advice is for the patient and careful. If you have any other options you would be best suited to follow them before this course.
For what its worth, my note took a dip into a bucket of water.. I nearly died.. Once I got it out, I immediately took out the battery, SD card, and placed it in a bowl of rice. Rotating the phone in the rice every 30 minutes until I went to bed.
Left it in overnight and once I woke up, and put everything back together, all was normal again. I was fortunate and grateful but its worth a try.
Sent From My Inverted VZW Note 2
trentb12 said:
For what its worth, my note took a dip into a bucket of water.. I nearly died.. Once I got it out, I immediately took out the battery, SD card, and placed it in a bowl of rice. Rotating the phone in the rice every 30 minutes until I went to bed.
Left it in overnight and once I woke up, and put everything back together, all was normal again. I was fortunate and grateful but its worth a try.
Sent From My Inverted VZW Note 2
Click to expand...
Click to collapse
Damn dude... Lucky! I ALMOST dropped mine in the toilet and died... I can't imagine..
Sent from my Samsung Galaxy Note ²
Water Damage Repair
Maybe just SOME HARDWARE IS damaged!
I've got very important Information about this!
See http://forum.xda-developers.com/showpost.php?p=55140703&postcount=45
Particular partially hardware Damage
Hannah Stern said:
Maybe just SOME HARDWARE IS damaged!
I've got very important Information about this!
See http://forum.xda-developers.com/showpost.php?p=55140703&postcount=45
Click to expand...
Click to collapse
Probably the RAM or whatever hardware - BIOS? - to show up the Model + Model number before the Boot Logo until the Firmware did `'already´ load still works, (very easy simple hardware) does still work properly.
But the Firmware load failed or the Voltage Management could possibly fàil too!. The same thing with the Model and it's number happ(ē)ned with a Galaxy SIII of one of my
For how long the bootloader does display?
Longer=More Frequent tries to load.
-FAIL-FAIL-FAIL-FAIL-!
-------------------------------------------------------------------I love experimenting with water damage so i tried with a calculator and some other stuff (i name/call them l8ron.....)
Try to read and execute (≙≜ follow) my Instructive Guide for Water Damage Repair.
Interresting Story
^Nanocoated Nokia 6220 Classic Survived since ~²Yrs Underwater, still works! (I switch on every 3 Months or so, battery around 60-70% still left since two years. I expected the Battery to require a charge every 5 Months in rare use cases and Discharges very slowly when not in use, i expected 8 Months with non use!. Now i did turn on the 6220 every all 3 months on and after 2 years, WONDER! STILL AROUND 60-70 % LEFT!) Who the hell made nanocoating? Thank you, whoever you are! I did the same with a solar calculator (eBay.de ArticleNumber: can't remember right now, i'll post if i'm able to.)
I know this has happened to me before. It would only get to the Model Number Screen and would go no further. The phone was not completely drenched, just the outsides, so I think water got into the power button and it made a contact, since it would keep turning on and off like that. I was very lucky since after 2 hours it worked with no problem, although I recommend you never turn it on even if it seems that it works since water could short-circuit it. Personally, I left it to dry out with the battery and the S-Pen out. Charging worked perfectly afterwards.
Note2
You may want to look on Swappa.com, I have bought several devices on there and just bought a mint note2 for $150 for myself as a spare, it's very nice and rootable.
Last night my phone was working fine, when I went to bed it was charging and still working. When I woke up this morning the screen was black, with no response. I tried to get into recovery and download mode with no luck. I tries these steps to get into download mode except for the usb jjg The phone is rooted and a rom has been flashed, but I did that a couple of weeks back. I have no idea how this could have happened. Also when I plug it in to charge there is no response from the phone. The screen stays black no matter what I do.
Also about a week ago, I dropped my phone outside, it was in torrential rain over night. The next day when I found it, it booted up no problem and has been working perfectly until today.
Does anyone have any ideas or solutions?
I'd really appreciate any help,
Dillon
I'd faced the same issue once. In this state, even if the phone is connected for charging, all that happens is the phone becomes warm. I tried everything and the final solution was to get it replaced. My phone was covered under warranty.
rajasiman said:
I'd faced the same issue once. In this state, even if the phone is connected for charging, all that happens is the phone becomes warm. I tried everything and the final solution was to get it replaced. My phone was covered under warranty.
Click to expand...
Click to collapse
Unfortunately mine is not, I guess I could get a replacement motherboard then, are they easy to replace yourself?
The only replacement motherboard you'll be getting is a 2nd hand one; Samsung don't sell new motherboards (unless you're paying one of their service centres to replace it).
Given it was exposed to water 'overnight' & given it sounds like you used it immediately after water exposure (as opposed to immediately shutting the phone down, removing the battery & leaving it in a bag of rice for a week undisturbed), there's a fair chance even a motherboard replacement won't help if other components are damaged.
Water + electronics = unhappy ending.
Might want to start looking for another phone.
MistahBungle said:
The only replacement motherboard you'll be getting is a 2nd hand one; Samsung don't sell new motherboards (unless you're paying one of their service centres to replace it).
Given it was exposed to water 'overnight' & given it sounds like you used it immediately after water exposure (as opposed to immediately shutting the phone down, removing the battery & leaving it in a bag of rice for a week undisturbed), there's a fair chance even a motherboard replacement won't help if other components are damaged.
Water + electronics = unhappy ending.
Might want to start looking for another phone.
Click to expand...
Click to collapse
Yeah I did use it straight away, not the smartest move I must admit. I guess I will, just annoying having to buy a new phone. Thanks for the info, and thanks for reminding me about the bag of rice, in case something like this happens to me again.
Hi
I have been searching on this forum for various things for couple of years and never had the need to register until now, My Phone (Galaxy Mega 6.3 i9200) fell in water last week, not fully submerged, just the top of it for few seconds, i immediately pulled it out and have done the following as suggested by many in this same forum:
1. Dried in dry cloth and kept to dry for 1-2hrs
2. put the phone in a air tight container with unboiled rice for 4 days
3. put the phone in a air tight container with desiccant for 3 days
I have put some pictures and you can see the water level has gradually come down from the LCD screen and the cloud patch is somewhat gone and as you can see in the last image, that is what exists and this is not going at all, I have tried vaccum cleaner hot air for 3-5 mins but no luck.
Today i walked to samsung service center and they said i had voided the warranty which is obvious and the phone LCD replacement would cost $120 including labor, however there is one risk which they dont want to take, during the replacement of LCD, if the phone doesnt come alive, then i am stuck with a dead phone for life, I didnt agree to this and walked from there.
All the sensors including cameras work perfectly fine, no issues at all, *#0*# runs with all built-in function absolutely fine, even the battery has no issues and no bulging or no drop in performance and doesnt get heated up, so, here is my question:
1. As you can see the picture, the water level gradually came down, but stuck somewhat in the middle, will this eventually go away like the rest of the water patch or will it stick to LCD like a stain permanently ?
2. If its temporary, how do i remove the water which is in the middle of the screen? I have kept almost a week in dessicant and rice, should i continue or should i try something else ?
3. The last option for me: If this is going to be permanent, anyway to replace the phone LCD without damaging the phone, I dont understand samsung service center asking customer to take risk for water damage inspite of me agreeing to pay the money for the LCD replacement, not fair i guess....b.w all phone functionality could be lost in this case which is working perfectly fine.
so, guys pls suggest me how i can fix this, its a new phone 1 month old and i am feeling very sad for what happened....
Appreciate your replies
Thanks & Regards
newmanx said:
hi
i have been searching on this forum for various things for couple of years and never had the need to register until now, my phone (galaxy mega 6.3 i9200) fell in water last week, not fully submerged, just the top of it for few seconds, i immediately pulled it out and have done the following as suggested by many in this same forum:
1. Dried in dry cloth and kept to dry for 1-2hrs
2. Put the phone in a air tight container with unboiled rice for 4 days
3. Put the phone in a air tight container with desiccant for 3 days
i have put some pictures and you can see the water level has gradually come down from the lcd screen and the cloud patch is somewhat gone and as you can see in the last image, that is what exists and this is not going at all, i have tried vaccum cleaner hot air for 3-5 mins but no luck.
Today i walked to samsung service center and they said i had voided the warranty which is obvious and the phone lcd replacement would cost $120 including labor, however there is one risk which they dont want to take, during the replacement of lcd, if the phone doesnt come alive, then i am stuck with a dead phone for life, i didnt agree to this and walked from there.
All the sensors including cameras work perfectly fine, no issues at all, *#0*# runs with all built-in function absolutely fine, even the battery has no issues and no bulging or no drop in performance and doesnt get heated up, so, here is my question:
1. As you can see the picture, the water level gradually came down, but stuck somewhat in the middle, will this eventually go away like the rest of the water patch or will it stick to lcd like a stain permanently ?
2. If its temporary, how do i remove the water which is in the middle of the screen? I have kept almost a week in dessicant and rice, should i continue or should i try something else ?
3. The last option for me: If this is going to be permanent, anyway to replace the phone lcd without damaging the phone, i dont understand samsung service center asking customer to take risk for water damage inspite of me agreeing to pay the money for the lcd replacement, not fair i guess....b.w all phone functionality could be lost in this case which is working perfectly fine.
So, guys pls suggest me how i can fix this, its a new phone 1 month old and i am feeling very sad for what happened....
Appreciate your replies
thanks & regards
Click to expand...
Click to collapse
did u try to show some local repair shops they will help u and do not blow hot air into it it will try to blow the water but it will again come back try to show some trusted local shops see what they say i too have faced like the same issues but sc as usually say out of warranty due to water damage and my phone flash light was continuous on local shop guy fixed it now running it fine
phone dried
@djvicksee111 thanks for your reply.
yesterday it was raining heavily and my cousin became full wet along with his phone, he then put his phone under the seat of his scooter and drove whole day, when he reached home, the phone had became too hot and what a surprise it was fully dried and no water in LCD or whatsoever and absolutely working fine.
I took this idea and wanted to try the same but didnt want to drive a scooter in the rain
so, i decided i will put the phone somewhere it is not too hot and above warm, i took a small bag, put my phone (removed battery), connected my vaccum cleaner in opposite where you get hot air (blower) and closed the bag leaving small room for air to escape, left it for 15mins initially, there was no sign of improvement, then again left for 20mins and this is what the phone looks now (see attachment).
Eurekaaaaa! the water in the phone is getting dried much faster, i am gonna try this for some more time and post here if the phone is completely dried.