(972) 906-7800
They are called SMS infocomm corp!
Call them
(972) 906-7800
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
They are called SMS infocomm corp!
Click to expand...
Click to collapse
Even their name sounds cheesy.
clackity said:
Even their name sounds cheesy.
Click to expand...
Click to collapse
Maybe they only respond to SMS.
teknomar7 said:
Maybe they only respond to SMS.
Click to expand...
Click to collapse
Lol! Someone post results!
Sent from my PG86100 using Tapatalk
Someone please post their results, should you contact this company and let us know what you find out about their policies and procedures.
Thanks-a-mill.
Sent from the last remaining Prime; Leader of the Autopads.
No Dice
This may be the number to the repair center; however, they do not take calls! I called the number to see if they received my rma (ups confirmed it was delivered the morning of 3/8/12 and still showing a status of not received on the rma status) and they told me to call Asus directly at 888-678-3688.
Hojo09 said:
This may be the number to the repair center; however, they do not take calls! I called the number to see if they received my rma (ups confirmed it was delivered the morning of 3/8/12 and still showing a status of not received on the rma status) and they told me to call Asus directly at 888-678-3688.
Click to expand...
Click to collapse
You should contact asus to let tehm know that your tfp has been delivered but the repair centre has not booked it in yet as this is one way in which they might "meet" their turnaround times as if it is not on teh system teh clock has not started ticking!!
Mine was received 3/9 from Fedex and it hasn't been checked in either. I think in another thread someone said theirs was there a week before getting checked in.
@slef2003: Yeah, I called the tech support number and the guy in India says "You should have an update within 24 to 48 hours of the service center receiving it. However, if you do not receive an update within 24 to 48 hours, you should receive an update within 7-10 business days. If you don't receive an update in 7-10 business days, we will have to escalate the case." Translated: "I am in India and have no idea what goes on in Texas!"
Interesting, that place is only about 20 minutes from me, maybe I can drop by......
Finally! Just checked and the status is showing:
ASUS After-sale Repair Status Route is as below:
Product Received > (Waiting) > Repairing > Final Testing > Packing > Ready for Shipping > Repair Finished
Hojo09 said:
Finally! Just checked and the status is showing:
ASUS After-sale Repair Status Route is as below:
Product Received > (Waiting) > Repairing > Final Testing > Packing > Ready for Shipping > Repair Finished
Click to expand...
Click to collapse
You have to look farther down on the page to get your actual status.
Mine went from "Repairing" to "Waiting-[WB5] Wait for Repair\Test\Aging."
Mcnia said:
You have to look farther down on the page to get your actual status.
Mine went from "Repairing" to "Waiting-[WB5] Wait for Repair\Test\Aging."
Click to expand...
Click to collapse
I saw that after posting. It's still in the repairing stage.
Hojo09 said:
@slef2003: Yeah, I called the tech support number and the guy in India says "You should have an update within 24 to 48 hours of the service center receiving it. However, if you do not receive an update within 24 to 48 hours, you should receive an update within 7-10 business days. If you don't receive an update in 7-10 business days, we will have to escalate the case." Translated: "I am in India and have no idea what goes on in Texas!"
Click to expand...
Click to collapse
Hahahaha, you're right. I've personally talked with tech support claiming to be there. But for some reason, they all sound like they're in India to me. And talking to them is annoying for the fact that you always have the feeling they're reading canned responses instead of actually talking to you.
How would you like it if you're talking to me and instead of talking to you back I read out of a list of proper responses to you?
Did anyone ever get a useful number for the texas center? My tablet is currently them and listed as CID. I want to find out whats going on. Hope im not getting taken here, Ive been reading horror stories about RMA's.
CID = Customer Induced Damage.
Or as some would say: You dun goofed.
Ya I found out the CID thing from the asus help line. Which is helping me by telling me to wait for another phone call that hasnt come in 4 days lol.
I just want to dispute the CID status. I sent it in for a non functioning HDMI and the SD card slot not locking the card in. Other than that my tablet worked fine. Dont see how either of those issues could be CID. I hope Im not gonna regret sending it in.
Parabol1134 said:
Ya I found out the CID thing from the asus help line. Which is helping me by telling me to wait for another phone call that hasnt come in 4 days lol.
I just want to dispute the CID status. I sent it in for a non functioning HDMI and the SD card slot not locking the card in. Other than that my tablet worked fine. Dont see how either of those issues could be CID. I hope Im not gonna regret sending it in.
Click to expand...
Click to collapse
They will try anything to get out of repairing for free. I received this answer from ASUS UK about my RMA/appeal against CID. My damage was caused by the dock like many others but I spotted it before it cracked fully.
http://forum.xda-developers.com/showthread.php?t=1625378
The replay reveals (if you read between the lines) that they will do anything to get out of the repairing under warranty and they (ASUS UK) have instructions (from ASUS Taiwan) to deny everything that is not software related. The USA repair center is likely to have the same instructions
Here is the reply.
"Dear Mr Lea
Thank you for contacting Asus UK.
We have been informed that you have received the CID quotation for RMA: CZB6****** which you are disputing.
Our apologies for the inconveniences caused to you.
Please be advised that the Asus warranty does not cover any damages at all.
The warranty given with the unit is a repair warranty for hardware issues only.
When repairs are requested and the issue is caused by software or damages charges are applied as this falls outside of the warranty.
Also note that the laws, rules and regulations of the UK are different to the US.
All Asus branches are seen as separate businesses and also have to follow the in country rules and laws which differ per country.
This also mean that some terms differ as well.
The RMA application form with SN: BCOKA****** which was received in on 24.05.2012, gives the following problem description:
“Micro crack in tf201 touchscreen caused by dock
Please refer to my previous emails info about the fault.
This is the second time I have requested this RMA, the first time I submitted an incorrect seriel number.
The correct seriel number is BCOKAS******
Please remove BCOKAS****** from my vip account as it does not exist”
The given problem description indicates that there is a crack in the screen.
As the damage was detected on the unit, charges for the repair were applied.
As per warranty, damages are not covered and we are unable to waive the costs for the repair at this stage.
Also the assessment is made by the repair centre after inspection.
Based on the instructions and information given by our head quarters in Taiwan, the repair was deemed as CID.
We have been notified that the damage cannot be caused without impact to the screen.
We are terribly sorry but there is nothing further we can do.
If you wish to file a formal complaint, please sent your complaint to the address below:
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU"
Asus Service sucks,blows, hard and long.
My tablet is currently being held for ransom in the Czech republic,
Shame on ASUS.
I have since sent a formal complaint as instructed but this has been totally ignored (should have sent it recorded). I am still waiting for my tablet to be returned (unrepaired).
£500 for a tablet with more faults than the ATP tour and lie's, lie's and more lie's from ASUS.
I have my own inspection report by a Glass expert and law society expert witness that say's that there is no impact damage to the tablet and the crack was caused by the dock.
Next steps.
Ring ASUS and get my tablet back.
Contact BBC watchdog.
Small claims court.
Hey XDA friends
(i posted this on reddit an hour ago, but i think it will be read by more people here)
I have to let some steam off today...
TL;DR: worst customer support i have ever experienced!
Long story:
23.11.2011 ordered my prime via amazon 16.01.2012 received my wonderful Prime
in the first week the scratch resistant gorilla glass started to come off the bezel and lcd, on the top of the tablet. clearly being a manufacturing issue because the "glue-strip" holding it together was displaced on the top and on the side.
1.Feb: Contacting Amazon, they propose to send it directly to asus for faster repairing 1.Feb: ordering Asus Pick-up service 2.Feb: UPS fetches the package
so far so good. now the fun part starts:
7.Feb: checking online for repair-status. It sais: "Waiting for customer reply OOW-CID" (i had not received any mail or call) I called ASUS asking whats happening. They told me that i should have received a mail from the technician with an estimation of the costs. And it will be best to talk to him for any details regarding warranty issues. He will tell the technician to contact me again.
8.Feb.: writing an email to Asus customer support, explaining the issue and why it is not OOW CID (out of warranty, customer induced damage)
9.Feb: Support writes back: there will be an investigation, and in a few days they will make the desicion.
10.Feb.: i get a mail from the technician with the estimate of costs (95€ if i do nothing and have it sent back to me, 260€ to change the lcd) it was obvious the technician had not yet received the investigation mails from customer support
15.Feb: i send a copy of all my support mails to the technician explaining what is happening.
20.Feb: again mail to customer support that this is unacceptable and i will contact the Consumer Protection Board.
20.Feb: he answers: he hasn't heard back yet, and asks for more time.
23.Feb: 2 registered Letters (Amazon, Asus) telling them that they have 2 weeks for a satisfactory statement regarding this issue, until then the Consumer Protection Board will be informed.
29.Feb: Support supervisor writes to me that my Prime will be repaired free of charge. (warranty) the repair info site tells me "final testing"
2.Mar: the repair info site tells me: waiting for customer reply OOW-CID i write mail to the support supervisor.
2.Mar: he tells me i have to do nothing, they are waiting for a replacement part.
11.Mar: i mail him again asking for an update and if there is an estimate when i can get my tablet back. And that if they can't tell me when, maybe they shoult think about replacing the whole prime and send me a replacement.
It seems that the Transformer 700 series are out solving all Prime issues at the same Price. And i invested in a highend tablet in November not beeing able to no even touch it for more than one week!
Its now the 15.Mar. with no email or phone contact. WTF i just want to live in peace!
Maybe i can post this somewhere else where it has more impact ^
P.S.: If Asus reads this, please don't hesitate to contact me...
My only question would be, why did you send it off for repair in the first week of ownership as opposed to getting a replacement or refund?
At first i was contacting amazon.
They told me that they can't guarantee me a replacement item in the next months due to empty stocks etc. And suggested to send it in to Asus directly....
thats why
I received my Prime around the same time from Amazon. Had I needed service on it I probably still would've sent it back to them for a replacement, since they had more in stock and ready for shipping by the end of Jan.
It's all moot now...hope it comes back to you soon and properly working.
I will remember to opt for a slightly longer wait and full replacement / refund as opposed to "repairing" it. I'm often impatient with such things, so would have done the same you did and been even more screwed.
Its pathetic, you have purchased a device you can't use and its not your fault - its Asus' fault.
Hope you get it all sorted soon! I would be dieing waiting to get my tab back.
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
PM Gary Key a link to this thread.
IMO this is categorically unacceptable. If this were MY employees fouling up my company's reputation like this someone would get a 1 month vacation w/o pay just as fast as I could find out who's responsible for this charlie foxtrot.
Unreal. One horror story after another. This whole thing has been a mess from the start. (not your situation, but everything involving the TP) I don't think I will be buying another ASUS product. Certainly not within the first 6 months of release...
Thanks for all the kind words!
I PMed Gary and i will post the updates
newellj79 said:
Unreal. One horror story after another. This whole thing has been a mess from the start. (not your situation, but everything involving the TP) I don't think I will be buying another ASUS product. Certainly not within the first 6 months of release...
Click to expand...
Click to collapse
Same here! It's horrible the product was so rushed its not funny I really hope a few people got fired because of choices they made to push this product.
Sent from my PG86100 using Tapatalk
While no company gets it right 100% of the time, we are seeing some re-occuring themes in both the inconsistency of getting accurate information and the time taken to do actual repairs. You do tend to learn most about a company when something goes wrong. It seems pretty clear that the experience with Asus is pretty variable. It also seems to vary significantly from country to country. When I got my transformer repaired last year (for a faulty right speaker) I did have a pretty positive experience other than a minor lack of communication whereby Asus didn't pass on the delivery address to the courier company when they came to pick up the tablet (which delayed things by a day). The OP certainly hasn't been treated in a way that is consistent with their brand promise for 'persistent perfection'. They can't turn the clock back, but they can show they're learning. Many of the quality control issues that affected the original transformer was repeated with the Prime. So they better get it right with the future Pad 300, PadFone and Infinity models
However, regarding the transformer 700 (Transformer Pad Infinity). We've only seen the prototype that was shown off at CES, so we only know what is supposed to be fixed. Certainly, I can imagine in light of the issues with weak/more directional wi-fi and the ability of GPS that Asus would given these a lot more scrutiny. But who's to say at this point what issues (quality control related or otherwise) that the Infinity model is going to have. According to Asus on their UK facebook page, it won't be out until June at the earliest. Realistically, based on the availability of the original transformer and now the Prime that probably means July/August for actual physical stock. Also, based on what we know at this point, it won't be the same price as the Prime; there's $100 premium.
Robert
Dont they only have 30 days to repair otherwise they HAVE to send a new one? I think it is part of their warranty.
OP: Out of curiosity... you didn't happen to send the unit in for repair in their Jeffersonville, IN facility did you?
I've had a few 'experiences' with that facility, and my suggestion to most people, is if they tell you to ship it to that facility, demand it be shipped to another. (keep escalating it if need be) The other repair facilities I've encountered zero problems in... Jeffersonville, on the other hand, seem to hire the Geek Squad rejects.
Upside is that from what I've gathered, Jeffersonville seems to be a 3rd party repair facility for ASUS... so while I blame them for keeping them employed, I don't blame ASUS's techs.
@ Shadowlore
OP: Out of curiosity... you didn't happen to send the unit in for repair in their Jeffersonville, IN facility did you?
Click to expand...
Click to collapse
Nope, currently it's in the Czech Republic, Europe.
@06g35meister
Dont they only have 30 days to repair otherwise they HAVE to send a new one? I think it is part of their warranty.
Click to expand...
Click to collapse
is this for real?? i don't think so otherwise i would have got one already. (if it works automatically)
Hi Everyone
So, I'm a Prime owner since 10/1/2012 (d-m-y).
I bought mine from ebuyer (ebuyer.co.uk).
I emailed in when I first received the device and it was ignored.
I've recently called a couple of times and they literally don't give a ****; they just referred me to Asus every time.
I called and wrote to Asus. They also don't give a ****. They don't even have anyone else there they can transfer me to; customer service managers and superiors don't take calls from customers about customer services! How ridiculous is that?!
(I record all calls).
Question:
Does anyone have any advice on how I can elevate my issue with either Ebuyer or Asus?
- I've recently just wrote into Ebuyer again but have received no response yet.
Thanks in advance to anyone who replies.
Sly-Delvecchio said:
Hi Everyone
So, I'm a Prime owner since 10/1/2012 (d-m-y).
I bought mine from ebuyer (ebuyer.co.uk).
I emailed in when I first received the device and it was ignored.
I've recently called a couple of times and they literally don't give a ****; they just referred me to Asus every time.
I called and wrote to Asus. They also don't give a ****. They don't even have anyone else there they can transfer me to; customer service managers and superiors don't take calls from customers about customer services! How ridiculous is that?!
(I record all calls).
Question:
Does anyone have any advice on how I can elevate my issue with either Ebuyer or Asus?
- I've recently just wrote into Ebuyer again but have received no response yet.
Thanks in advance to anyone who replies.
Click to expand...
Click to collapse
What exactly is the problem you have with your Prime?
I am sorry to hear you are having difficulty. What is it you are trying to get resolved? After 10 months I'm not surprised that a retail store is not supporting your issues. Asus UK not working with you is much more surprising.
While I can not say I have had much luck with the RMA process as it relates to Asus USA they are at least responsive to my emails and phone calls.
Sly-Delvecchio said:
Hi Everyone
So, I'm a Prime owner since 10/1/2012 (d-m-y).
I bought mine from ebuyer (ebuyer.co.uk).
I emailed in when I first received the device and it was ignored.
I've recently called a couple of times and they literally don't give a ****; they just referred me to Asus every time.
I called and wrote to Asus. They also don't give a ****. They don't even have anyone else there they can transfer me to; customer service managers and superiors don't take calls from customers about customer services! How ridiculous is that?!
(I record all calls).
Question:
Does anyone have any advice on how I can elevate my issue with either Ebuyer or Asus?
- I've recently just wrote into Ebuyer again but have received no response yet.
Thanks in advance to anyone who replies.
Click to expand...
Click to collapse
The prime is what it is. Jellybean is about as good as it's going to get, and unfortunately we are all stuck with it. The thing is though, with JB it is at least usable. Take this as a very expensive lesson, and stick to Samsung in the future. It's unfortunate that the retailer is not willing to work with you, but all I can say is, don't buy from them again.
'The awardwas
Thanks for the replies guys.
I didn't have an email notification (spambox?!) so sorry for delay.
The main issues I have are Wireless issues (Wifi/GPS) and the base coming apart.
Yes I was surprised that neither the retailer or Asus UK care - because as sputnik767 says, my only option will be to never buy from Asus again, and Asus could easily keep me as a customer by working with me on the issues and not forcing me to send it to a "service centre" to have nothing done to it for 2 weeks.
What I would like is either an exchange for the Infinity, or at the very least, a trade-up option.
Sly-Delvecchio said:
Thanks for the replies guys.
I didn't have an email notification (spambox?!) so sorry for delay.
The main issues I have are Wireless issues (Wifi/GPS) and the base coming apart.
Yes I was surprised that neither the retailer or Asus UK care - because as sputnik767 says, my only option will be to never buy from Asus again, and Asus could easily keep me as a customer by working with me on the issues and not forcing me to send it to a "service centre" to have nothing done to it for 2 weeks.
What I would like is either an exchange for the Infinity, or at the very least, a trade-up option.
Click to expand...
Click to collapse
I have the same issue with my dock and I highly suspect it caused the screen to start to crack. After a epic battle with ASUS customer service I finally got them to replace the LCD and touchscreen under guarantee (this took an independent inspection and threats of legal action and Anne Robinson and the watchdog team). When I eventually got the tablet back it was not assembled correctly and required another RMA to assemble correctly. The tablet is now OK but the dock was returned in the same sloppy/wobbly condition. They also changed my main board when they changed the LCD/TS so I cant unlock the bootloader. I have now waited for about a month to see if others who have RMA'ed for the unlock issue have been able to unlock after another RMA. So far the proposed fix (RMA) has failed for anyone who has tried so I am stuck on stock roms.
I may have a contact to help you though,
I have contact details for Charlie Payne, His job title is ASUS UK Service Specialist.
I will PM you his email.
This was filed in febuary,
http://www.courthousenews.com/2012/02/13/ColinvASUS.pdf
It's a class action suit against Asus regarding the tf-201's problems that we have with it's GPS and wi-fi etc..., but it's for U.S. residents.
Last winter, Asus customers in the U.K were offered refunds for their tf-201.
A few lucky owners who bought their primes from bestbuy, staples, amazon and and other major retailers got a lucky break, and were able to get a refund, or an exchange for their primes. But it seems that these stores that gave these refunds or exchanges gave them out of good business practice and had to absorb the full loss, Asus not authorizing those refunds or exchanges.
Realisticly, you cannot expect you local computer store to be able to do the same, these guys work on a 5% to 15% margin maximum.
Here's my personnal experience ; since laste decembre, like most of you, my tablet has never worked really well, especially the GPS wich has never worked at all.
I called the service dept. twice in the first few months I had the tablet to complain about it, they did not offer an RMA, they told me to wait for the ICS update, it would fix everything.....wich it did not like we all know.
Then, up to now, my tablet has been in their service center 2 times to fix the GPS, the weak wi-fi, and a loose power connector....just about everything has been changed in the tablet....the list of parts is astounding. And stil, absolutely no GPS, and no improvement on the wi-fi,( i'm on my 6th different wireless router now !, rewired my modem so I could install the router centrally in the house, got a netgear 6300 )
Before the last RMA,, I talked to a supervisor in California, spent 30 minutes on the phone with him explaining the problems, asking him what other solutions the service center was planning to offer after changing every component in the tablet and even installing ' foil ' on the antennas on the last RMA ?...... demanding that this time they either replaced the tablet with a new one ( mine must have a design flaw ), exchange it with a different model, or refund like Asus did in the U.K......his answer....we wil give you another RMA.................It was like talking to a robot,,,this guy was a supervisor ?
And the icing on the cake came with the email giving me the RMA number........ASUS - North America (NA) is a warranty service center only. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances..
Ok, so I contact my reseller with a copy of this email...he responds very politely with a copy of his contract with Asus of north america wich states very precisely that Asus is responsable only for warranty services.......but what does waranty cover ?....is a non functionning device broken or badly designed? and how do you resolve the problem then ?
On another note, I must add that on the last occasion, I explained to the supervisor that I am a small business owner...computer reseller. In the last 11 years, I have bought and sold to my clients about 1 400 000$ worth of Asus products. That I was extremely disapointed in the way they were inable to resolve this simple issue, and considering in the future stopping completely buying any of their products for any of my clients, even the ones that requested their brand, considering the fact that the after sale service was inadequate.
Well, yes, I guess you could call it an attempt at a special treatment......but that did not in any way unphase the supervisor.....just gave me anothe RMA number like the good robot he was programmed to be.
So, on a personnal level, I live in Canada, and we have consummer laws that apply to protect consummers against corporate giants like that.
It's called the small claims court. It takes a while, but you can file claims up to 7000$
My tablet is in the service center again.......for the third and final time
If it comes back again with ti's GPS not working, I will follow what our legislature reccomends and send a demand letter with a 10 day delay to give Asus a final occasion to make amends, giving them a choice of either exchanging / refunding / replacing with another model.
After that delay, if no solution is reached, I will file my suit with the Quebec small claims court......it's gonna take a while to have a court date, but that's ok, I'm in no hurry.
I just don't get how Asus figures it's cheaper to spend that much on replacing parts , paying for deliveries, paying to send lawers in Quebec.....it must add up at some point ? is it just me, but it would have been a lot cheaper to just exchage the damn thing ?.....
Anyways, i'll keep you posted on how it goes, maybe it's gonna be a while !
I agree with you about poor quality in wifi, gps, nand and whatever... But I live in Italy and no one of our sellers (neither in other Europen country, as far as I know) has never talk about or agreed with costumers about refund or change with other working product. We had only to fight with asus assistance service that, sometimes, in really unusefull. Unless in Europe, gps issue was well know before comercialization, infact gps feature wasn't even mentioned so we cannot complain about this... Honeslty I didn't bought this tablet to use it like a pnd
But wifi, speed of nand, virtual keybord, are relly awfull....sometimes far from cheaper tablets sold by other manifacturer...or by the same Asus!
Now I'm tryimg to make understand to some dumb guy of asus assistance that I could not upgrade to latest firmware because my tablet don't show serial number anymore...and I haven't erase by mistake. It came back from Asus service without s/n, where I sent in rma 2 month ago. The only answer I had is that I have the last firmware..and this is obviously false!
Here none talk about a class action against Asus, but I hope you Canadian could be more lucky in your fight against Asus, that onceI considered one of the best brands
Well, here in Canada, when it came out, it was clearly advertised with GPS feature. And while I agree with you, even if did not buy it only for that feature, i expect it to work when needed........compare that to the air conditiining in my car, even if i dont use it during the 6 months if winter, when summer comes, and its 100 degrees outside, i expect it not to blow hot air.......and thats exactly what the GPS is so far.....a whole lot of hot air, and nothing else !
Sent from my HTC Glacier using xda app-developers app
asus rma robots
speed4134 said:
This was filed in febuary,
http://www.courthousenews.com/2012/02/13/ColinvASUS.pdf
It's a class action suit against Asus regarding the tf-201's problems that we have with it's GPS and wi-fi etc..., but it's for U.S. residents.
Last winter, Asus customers in the U.K were offered refunds for their tf-201.
A few lucky owners who bought their primes from bestbuy, staples, amazon and and other major retailers got a lucky break, and were able to get a refund, or an exchange for their primes. But it seems that these stores that gave these refunds or exchanges gave them out of good business practice and had to absorb the full loss, Asus not authorizing those refunds or exchanges.
Realisticly, you cannot expect you local computer store to be able to do the same, these guys work on a 5% to 15% margin maximum.
Here's my personnal experience ; since laste decembre, like most of you, my tablet has never worked really well, especially the GPS wich has never worked at all.
I called the service dept. twice in the first few months I had the tablet to complain about it, they did not offer an RMA, they told me to wait for the ICS update, it would fix everything.....wich it did not like we all know.
Then, up to now, my tablet has been in their service center 2 times to fix the GPS, the weak wi-fi, and a loose power connector....just about everything has been changed in the tablet....the list of parts is astounding. And stil, absolutely no GPS, and no improvement on the wi-fi,( i'm on my 6th different wireless router now !, rewired my modem so I could install the router centrally in the house, got a netgear 6300 )
Before the last RMA,, I talked to a supervisor in California, spent 30 minutes on the phone with him explaining the problems, asking him what other solutions the service center was planning to offer after changing every component in the tablet and even installing ' foil ' on the antennas on the last RMA ?...... demanding that this time they either replaced the tablet with a new one ( mine must have a design flaw ), exchange it with a different model, or refund like Asus did in the U.K......his answer....we wil give you another RMA.................It was like talking to a robot,,,this guy was a supervisor ?
And the icing on the cake came with the email giving me the RMA number........ASUS - North America (NA) is a warranty service center only. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances..
Ok, so I contact my reseller with a copy of this email...he responds very politely with a copy of his contract with Asus of north america wich states very precisely that Asus is responsable only for warranty services.......but what does waranty cover ?....is a non functionning device broken or badly designed? and how do you resolve the problem then ?
On another note, I must add that on the last occasion, I explained to the supervisor that I am a small business owner...computer reseller. In the last 11 years, I have bought and sold to my clients about 1 400 000$ worth of Asus products. That I was extremely disapointed in the way they were inable to resolve this simple issue, and considering in the future stopping completely buying any of their products for any of my clients, even the ones that requested their brand, considering the fact that the after sale service was inadequate.
Well, yes, I guess you could call it an attempt at a special treatment......but that did not in any way unphase the supervisor.....just gave me anothe RMA number like the good robot he was programmed to be.
So, on a personnal level, I live in Canada, and we have consummer laws that apply to protect consummers against corporate giants like that.
It's called the small claims court. It takes a while, but you can file claims up to 7000$
My tablet is in the service center again.......for the third and final time
If it comes back again with ti's GPS not working, I will follow what our legislature reccomends and send a demand letter with a 10 day delay to give Asus a final occasion to make amends, giving them a choice of either exchanging / refunding / replacing with another model.
After that delay, if no solution is reached, I will file my suit with the Quebec small claims court......it's gonna take a while to have a court date, but that's ok, I'm in no hurry.
I just don't get how Asus figures it's cheaper to spend that much on replacing parts , paying for deliveries, paying to send lawers in Quebec.....it must add up at some point ? is it just me, but it would have been a lot cheaper to just exchage the damn thing ?.....
Anyways, i'll keep you posted on how it goes, maybe it's gonna be a while !
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I have encountered these RMA robots,you will never get anywhere with them.I emailed one of the lawyers on the casa and he said Asus would award us $17 for lack of GPS and give us a gps dongle. WOW I'm so excited .F******g assholes.
speed4134 said:
This was filed in febuary,
http://www.courthousenews.com/2012/02/13/ColinvASUS.pdf
It's a class action suit against Asus regarding the tf-201's problems that we have with it's GPS and wi-fi etc..., but it's for U.S. residents.
Last winter, Asus customers in the U.K were offered refunds for their tf-201.
A few lucky owners who bought their primes from bestbuy, staples, amazon and and other major retailers got a lucky break, and were able to get a refund, or an exchange for their primes. But it seems that these stores that gave these refunds or exchanges gave them out of good business practice and had to absorb the full loss, Asus not authorizing those refunds or exchanges.
Realisticly, you cannot expect you local computer store to be able to do the same, these guys work on a 5% to 15% margin maximum.
Here's my personnal experience ; since laste decembre, like most of you, my tablet has never worked really well, especially the GPS wich has never worked at all.
I called the service dept. twice in the first few months I had the tablet to complain about it, they did not offer an RMA, they told me to wait for the ICS update, it would fix everything.....wich it did not like we all know.
Then, up to now, my tablet has been in their service center 2 times to fix the GPS, the weak wi-fi, and a loose power connector....just about everything has been changed in the tablet....the list of parts is astounding. And stil, absolutely no GPS, and no improvement on the wi-fi,( i'm on my 6th different wireless router now !, rewired my modem so I could install the router centrally in the house, got a netgear 6300 )
Before the last RMA,, I talked to a supervisor in California, spent 30 minutes on the phone with him explaining the problems, asking him what other solutions the service center was planning to offer after changing every component in the tablet and even installing ' foil ' on the antennas on the last RMA ?...... demanding that this time they either replaced the tablet with a new one ( mine must have a design flaw ), exchange it with a different model, or refund like Asus did in the U.K......his answer....we wil give you another RMA.................It was like talking to a robot,,,this guy was a supervisor ?
And the icing on the cake came with the email giving me the RMA number........ASUS - North America (NA) is a warranty service center only. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances..
Ok, so I contact my reseller with a copy of this email...he responds very politely with a copy of his contract with Asus of north america wich states very precisely that Asus is responsable only for warranty services.......but what does waranty cover ?....is a non functionning device broken or badly designed? and how do you resolve the problem then ?
On another note, I must add that on the last occasion, I explained to the supervisor that I am a small business owner...computer reseller. In the last 11 years, I have bought and sold to my clients about 1 400 000$ worth of Asus products. That I was extremely disapointed in the way they were inable to resolve this simple issue, and considering in the future stopping completely buying any of their products for any of my clients, even the ones that requested their brand, considering the fact that the after sale service was inadequate.
Well, yes, I guess you could call it an attempt at a special treatment......but that did not in any way unphase the supervisor.....just gave me anothe RMA number like the good robot he was programmed to be.
So, on a personnal level, I live in Canada, and we have consummer laws that apply to protect consummers against corporate giants like that.
It's called the small claims court. It takes a while, but you can file claims up to 7000$
My tablet is in the service center again.......for the third and final time
If it comes back again with ti's GPS not working, I will follow what our legislature reccomends and send a demand letter with a 10 day delay to give Asus a final occasion to make amends, giving them a choice of either exchanging / refunding / replacing with another model.
After that delay, if no solution is reached, I will file my suit with the Quebec small claims court......it's gonna take a while to have a court date, but that's ok, I'm in no hurry.
I just don't get how Asus figures it's cheaper to spend that much on replacing parts , paying for deliveries, paying to send lawers in Quebec.....it must add up at some point ? is it just me, but it would have been a lot cheaper to just exchage the damn thing ?.....
Anyways, i'll keep you posted on how it goes, maybe it's gonna be a while !
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WOW! Earth shattering stuff!! How has nobody submitted this as a news tip?
Asus already gave out free GPS dongles to everyone who has purchased the Prime before and even a bit after the GPS feature advertisement was removed. The Wi-Fi is weak but it works fine. Let it go already.
Sent from my Transformer Prime TF201 using Tapatalk 2
whycali said:
WOW! Earth shattering stuff!! How has nobody submitted this as a news tip?
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If you took 2 seconds and read the post, you would have first realized that
1) it's in the Q/A section....so, in fact, it's not a ' tip'....
2) the title is '' Any news on the class action suit '?
Soooooooo, the post is a genuine question. don't get you panties wet !
I know there is a class action suit, i just want to know if there has been a settlement, or any developpement.
And has far as the dongle goes, just to let you know, I requested mine in april, and never got it
Chrono_Tata said:
Asus already gave out free GPS dongles to everyone who has purchased the Prime before and even a bit after the GPS feature advertisement was removed. The Wi-Fi is weak but it works fine. Let it go already.
Sent from my Transformer Prime TF201 using Tapatalk 2
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What do you mean saying "Wi-Fi is weak but it works fine"? If it's weak isn't working fine!
What is wifi good for if do not allow to move to a room 10 meters far from access point (wifi n protocol)??
---------- Post added at 07:02 PM ---------- Previous post was at 06:52 PM ----------
speed4134 said:
Well, here in Canada, when it came out, it was clearly advertised with GPS feature. And while I agree with you, even if did not buy it only for that feature, i expect it to work when needed........compare that to the air conditiining in my car, even if i dont use it during the 6 months if winter, when summer comes, and its 100 degrees outside, i expect it not to blow hot air.......and thats exactly what the GPS is so far.....a whole lot of hot air, and nothing else !
Sent from my HTC Glacier using xda app-developers app
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If you buy a car that has not air conditioned at all, or has a not working air conditioned and you know this before buying that car, than you can't complain with seller if you need in summer but it don't work.
But this, according to me, is not the worst issue in tf201...even if is not a good advertisement for asus and this tablet.
The worst are features that should have to work perfectly, wifi above all.
asus just doesn't give a damn about the customers,
we bought their $500 POS and pretty much they're going f-off now
i given up with the GPS and wifi issue
but my camera has been RMA twice for the same problem (green lines)
now it has happened again, clearly ASUS is doing something wrong and should fix the problem instead of patching it... so it'll break again down the road....
i emailed them all they did was offer RMA
after i explained to them that RMA is clearly not fixing the problem permanently, they ignored my emails since then
posted on their FB, they replied me going "we're sorry that you're unhappy about our product, is there anything i can help you with" i explain it to them, and they ignored me there
like wth is this service? -_-
1di9 said:
What do you mean saying "Wi-Fi is weak but it works fine"? If it's weak isn't working fine!
What is wifi good for if do not allow to move to a room 10 meters far from access point (wifi n protocol)??
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It works fine meaning that you turn it on and it works if you are in a good range of your router. It gets weak when you move far away from it, but Asus never advertised their tablet to have the greatest WiFi strength. Does it make the Prime a bad tablet? Probably, but there is no legal case here, unlike the GPS which simply just didn't work to any acceptable degree, which Asus remedied with the dongle.
Sent from my Nexus 4 using Tapatalk 2
speed4134 said:
If you took 2 seconds and read the post, you would have first realized that
1) it's in the Q/A section....so, in fact, it's not a ' tip'....
2) the title is '' Any news on the class action suit '?
Soooooooo, the post is a genuine question. don't get you panties wet !
I know there is a class action suit, i just want to know if there has been a settlement, or any developpement.
And has far as the dongle goes, just to let you know, I requested mine in april, and never got it
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in spite of the fact I read and understood your entire post, it really didnt deserve 2 seconds. Its another crying the blues because you were not smart enough to return a product you found defective in the return window offered by your retail establishment. This is xda not asus north america. Nobody here should give a damn about product warranty as we should be here to void the warranty. Unfortunately somebody told people like you where a forum named transformer prime exists. stupid google. Not going to get into the reasons for it but YOU SHOULD HAVE RETURNED IT WHEN YOU FIRST DISCOVERED IT DIDNT MEET YOUR NEEDS. That being said if you want a gps dongle I dont really need mine for anything but testing if it works on a rom. PM me and I will mail you mine at my own expense if you promise not to post another waste of space complaint thread. It works very well
whycali said:
in spite of the fact I read and understood your entire post, it really didnt deserve 2 seconds. Its another crying the blues because you were not smart enough to return a product you found defective in the return window offered by your retail establishment. This is xda not asus north america. Nobody here should give a damn about product warranty as we should be here to void the warranty. Unfortunately somebody told people like you where a forum named transformer prime exists. stupid google. Not going to get into the reasons for it but YOU SHOULD HAVE RETURNED IT WHEN YOU FIRST DISCOVERED IT DIDNT MEET YOUR NEEDS. That being said if you want a gps dongle I dont really need mine for anything but testing if it works on a rom. PM me and I will mail you mine at my own expense if you promise not to post another waste of space complaint thread. It works very well
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Really, nobody gives a damn about product waranty?.......that might reflect your own opinion, not mine, not the majority of people.
So,, next time, just resist waisting your precious time.....' cause you've waisted mine also... .........still no answer to the original question.....'' any news on the class action suit ?
That's all i'm asking
speed4134 said:
Really, nobody gives a damn about product waranty?.......that might reflect your own opinion, not mine, not the majority of people.
So,, next time, just resist waisting your precious time.....' cause you've waisted mine also... .........still no answer to the original question.....'' any news on the class action suit ?
That's all i'm asking
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Apparently you do not understand the title of this website. Developers do things that void warranties in order to bring out the best in the item they are working with. your comments belong here http://www.facebook.com/IHateAsusComputers with other non doing complainers. by the way 2 r's in warranty and no i's in wasted.