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Anyone else with a Parrot MK6000 having problems making and receiving a call while connected to the kit? Mine works great on stereo A2DP but when trying to make a call the voice cuts out after a second or two and then a few seconds later disconnects, probably because the person on the other end can't hear me and hangs up. At first I thought it was the phone and got a replacement but no joy. A similar thing happened with my Omnia last year and I got rid of the phone because of it thinking the phone was at fault but now I don't think so. Kit works fine with other phones but not Windows Mobile even though the phones I am having problems with are listed as completely compatible and tested on Parrots website. My software version on the kit is 1.03a which is their newest. Any ideas? Still waiting on a reply two days later from Parrot. Seems kind of screwy to have to worry whether and accessory like this will even work with your expensive phone. I thought that was why they came up with standards. These things aren't cheap or easy to install.
Try a Firmware update to the Parrot MK6000. Also ask them a way of configuring your HTC to work correctly. If they say that is full compatible, that's because they tested, and if they tested they know the definitions inputed in the phone.
I've a MK6100 and it works fine, not exactly the same... but yeah try the firmware upgrade
None to try
I've already got the most recent firmware. Parrots testing is crap. When I first got the thing within a day, I knew that I needed a firmware update on their upgradeable "ahem" unit. Software upgradeable was even plastered all over the box. The unit that came in that box had the 1.0 software and guess what. Faulty testing. They had to replace it with a unit that had the current software because they made a mistake in testing and updating would not work on the 1.0 units. That was over a year ago and there is still no firmware updates. They knew they had a problem with WinMo phones even then and now they are saying compatible? Onl good thing that happened then was I was in Detroit and drove my big truck right up to the door of their headquarters. One of their lab guys was forced to reinstall the unit that had been installed just two days earlier. You would think they would never want to have to do something like that again. So anyways, I have a call and and email into them to let them know I have a problem and no response. Hopefully someone else who thinking of buying one of these units see's this post and takes the warning stay away, at least if you have a smart phone because these people aren't going to support you. (At least not unless you embarrass them by pullling up to their front door in a 75 foot truck )
Techitrucker said:
(...)(At least not unless you embarrass them by pullling up to their front door in a 75 foot truck )
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Click to collapse
Yeap, that's also a good way of making them do what they promise... And to claim warranties...
Stay away from Parrot bluetooth
I have two parrot handsfree units, CK3200LS in my car, CK3100 in my wifes.
They have caused nothing but trouble for my WM phones (Tilt and now TP2)
I can't get the TP2 to pair with the CK3100. I'm waiting for parrot to respond to my help request. Their support info is worthless. The instructions refer to settings which don't exist and password format which is unusable (/"1234/" ?).
When the WM phones successfully pair, there is a re-occuring problem in both Parrot units where there appears to be an incoming call (it doesn't show a caller ID - just 'CALL') but the call cannot be answered. If you press the green button to answer, the unit locks up. You can't "disconnect" with the red button. The only thing you can do, is turn the car off, wait for the unit to turn off, and then turn the car back on to reset. Sometimes my Tilt would get locked up from the call and need to be soft-reset as well.
I had the unit working successfully with non-WM phones for some time, so it was no longer under warranty. When it started with the WM phones I took it to the installer. He was aware of the problem, but had no idea how to deal with it as the problem is so transient.
Bottom line - stay away from Parrot if you have a WM phone.
sblevine
have you try Jetware? I think it may solve alot of your problems
Used Jetware in the past and it caused more problems than it solved. After paying and exhorbitant amount of money for a setup, should not be needing to spend another $15 bucks and installing new software on the phone anyways. The answer I received from Parrot is that even though their website specifically says that the TP2 is a supported phone they are not aware of that and it is not. Real organization there. They also said they will no longer be supporting the MK6000 with software updates not that they supported it much to begin with. They are more than happy to try and find a workaround which I will try but not holding my breath. This will be the last Parrot product I will purchase. The MK6000 is less than 2 years old and is a hard install. It is unimaginable that a company should stop supporting such a product in such a short period of time. The vehicle you need to rip apart to install this thing will more than likely be in financing three times as long. Thoroughly unacceptable.
I had some issues with the TP2 on my carkit too. I discovered that issue was with the ROM on my TP2. Because the carkit downloads the contacts, TP2 just blocks somehow, The response of the phone was slow, I could not accept calls... Then I have installed 6.5 beta version of rom for TP2 and it has sloved the issue. Maybe you could just try installing "official ROM" 6.5.
I am glad you have written this all down. I have an MK6000 in my car now, and while I have some issues between it and my (soon to be old) Tilt, I can make calls, have full conversations and listen to music. I just have to put up with weirdness after I hang up the call and check to ensure my phone isn't suddenly in silent mode when I turn the car off.
I would like to know, what else is out there as far as installed hands-free kits that will work with WM phones? I've got a Tilt 2 coming to me this week (yay!) so I really don't want more problems!!
-Chuck
so is the parrot mk6000 worth it, i need a bluetooth car kit and it has the basic functions i need
also is this a good price or is it available cheaper from another place , the site i saw it at i think was mynewgps.co.uk
Many thanks
Do you actually use it as a phone or just as a multi media device?
I had two out of two with big problems and had to go back to my ancient BB and a friend in NH is now on his third and that one has now exhibited the issues on day 2.
I have hearing issues and even with hearing aids my hearing sucks.....so I would love to find that there is a Photon somewhere that works right because I found the earpiece and rear speaker to be wonderful for my hearing issues.
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Yes, I have never had a problem with calls. I have never had freeze ups when answering a call. I didn't have it very long before putting mr3 on it. But the only freeze ups I've had, were when I was plugged in with Wifi on, and tried to turn on usb mode.
Loving this Mopho!
Thanks for sharing your experience.
I use my phone for multiple operations and phone calls have never glitched out on me either. Everything seems to be working properly and I use it all day every day.
Also there is supposed to be an ota update very soon addressing these problems.
Loving this Mopho!
I use ghe MoPho for phone calls as well as Internet browsing. I have not had any problems with phone calls, although I have had some problems connecting to 4G sometimes.
So, yes, as a phone it works perfectly for me.
Sent from my MB855 using XDA App
I also use my phone for everything and haven't had any issue! for me this phone is by far the best i have used both speed and battery life! there are tickets open with sprint and the Motorola and there addressing the issue. so your not alone!
I have to reboot my phone every morning in order to not have the silent call issue. I just flashed the mr3, hopefully it fixes it.
i had a lot of issues with the "silent" calls at first but they seem less frequent now. I look forward to a full fix
Morning kcsheets. Nice to see you here, anyways, I too also use my device for calls (I have an army of kids and a wife that call me often), Sprint is aware of the issue, and no telling when, but it is software related that would need a patch.
Just waiting for that now.
I use my device for everything as I have a demanding job as a technician, but I currently haven't had this issue at all.
I've also never had any problems with the phone freezing or whatever on calls. So far the only time it has froze up on me was yesterday, the phone crashed and rebooted.
I have never had any issues like these. Works perfect for me. Best phone that actually has awesome call quality and awesome speaker quality of any Sprint smartphone. I hate to hear some people are having issues like the OP stated. Sort of hard to believe actually because I've had 0 issues since I've had mine.
I've had one reboot, that's it. No other issues with 2 different Photons. I returned my first one (power button was offset and jiggly, I'm rather picky)...the 2nd Photon is solid in every way. Got both from Sprint.
jfenton57 said:
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
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I haven't had any silent call issues, phone freezes, or random shut offs. My MoPho works great and this is the best phone I've had so far!!
No phone problems here.....actually no problems thus far
Sent from my MB855 using XDA Premium App
I'm coming from a Blackberry curve (an old one) and the MoPho phone itself is waaaaay better as a phone. The speaker is much clearer and people on the other end say they hear me better.
However, I switched to Sprint from Verizon and the reception is not as good so there's that. Not the phone's fault though.
No problems with calls - yet, but I've had the phone for less than a week and not made many calls. I have had to reboot after installing some apps but I guess that's to be expected.
jfenton57 said:
Do you actually use it as a phone or just as a multi media device?
.....Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Click to expand...
Click to collapse
Mine came from a Sprint store and yes, I've had all but the phone shut off happen to me. I've gotten into the habit of powering completely down once a day to clear out the bugs.
Overall, the phone is exceptional so this quirk/glitch isn't compelling for me to return the phone and hopefully a fix is eminent.
I have had calls that when answered I could not hear the person on the other line, nor could I make calls and hear anything even when it showed a connection. I had to reboot to clear this issue.
So I went into my local Sprint store today and I asked if Sprint was aware of certain issues with the Photon. I know most of the techs there and they checked their internal report list. From what I read on their computer there are known issues that are currently being resolved by Motorola and Sprint. They expect to have an update to correct several issues, the major issue being the silent phone call bug. I asked when the update would be released and they said it was within the month.
At least they are working on issues!
Hello everyone. We got 5 phones during the holidays from Microsoft retail store in LA. Right after we put our sim cards and start using our phones all of us realized that other party can't hear us clearly (as an example when I use my AT&T Tilt 2 other party can hear me way better). Looks like the microphone cuts all high-frequency sounds. Either it's a microphone problem (could be defected batch) or some other settings. We've already checked all possible settings with no success. Does anybody else having the same problem?
Other than that phone is really awesome!
OS version: 7.10.7720.68
Hardware version: 0002
Radio: 16.23.02.26_A_16.27.00.23U
Any suggestions?
Nobody else experiencing this problem?
Is it possible that something is wrong with this particular batch?
TITAN - Lousy Sound Quality - Other Party Can't Hear . . .
I also have most people I call tell me I sound all distorted, (Or occasionally worse.) When I have someone call from my phone to a land line, to me the receiving sound has a buzz, almost tinitus, frequency shifts, & sometimes pulsing of the signal. Don't know if this might be the microphone, transmission, or what, although it seems consistent to my Titan, Occurrs in many places . . .
I'm surprised that no one else (except you) seem bothered. I tried unchecking the signal boost / loudness check, but to no avail.
Any suggestions? How is the sound quality you others are getting? Hope it is just a bad unit that I can swap Friday, or else I'll go back to my HTC AT&T Tilt-2, (the titl-2 is a much inferior phone, but with decent sound.)
My gilfriend constantly complains that she cant hear me too well. I think its because the phone is pretty long and the mic is right on the bottom. She can hear me better when i put the bottom part closer to my mouth. Its quiet annoying. I dont think its call quality but just bad positioning of the mic by htc.
@artzznyzz Where did you buy your phone?
UPDATE on bad / inferior Titan Sound Recepton:
Following a suggestion, I un-set (TURNED OFF) my attentive phone 'flip for speaker' option, so as to NOT automaticially go to speaker only when turning phone over & setting it down for hand free use during a call. This seemed to help some. (But a drag as this was a very nice touch - Most of my usage is in office / for business)
Per 'Cubanaso', above, I am also being more attentive to not holding the phone at the top where the antena may be, and also holding it lower so as to speak nearer the microphone on the bottom edge of the phone. (Why the heck did HTC place the main voice microphone so far out of the line of normal user speach? Maybe an attempt to save $ & go with only one microphone for both normal handheld usage, and also for face down on the table hands free usage? It would seem better to have two good mics, and via software use one for main speach, and the other for noise cancelling input, depending upon orientation.)
(This specialized custom grip is a pain because of aviding so much 'verbotten' contact with the phone - Can't touch the top off/on switch, nor the camera button, nor cover the microphone, nor where the micro-USB charger is attached. Too many restrictions, until new habits are learned . . .)
Anyhow, some more minor improvement, but still inferior sound quality for the person being called (whether they are on their own other cell or landline.)
BALMADOR: I bought mine at the AT&T corporate store on Main St. in White Plains NY. The sales kid, and contract, both promised a 30 day return period.
I am surprised that, of the (presumably) thousands of Titans out there, there are so few complaints about sound quality. Maybe I / we just have the rare problem ? ? ?
Any other insight from HTC, Google, or other web sites, etc.??? (I already checked WPCentral.com, and nothing more there . . .)
There are a few other problems, although not as major as this:
- Some phone numbers within given contacts (entered in outlook 10/ exchange 10) do not display on the the Titan. Seems to be 'Car', and others . . .
- Want access to the file storage space to set up directory structure for downloaded files (like the windows subdirectory structure & access), rather than just dump them into a single place managed by the system, without any identifiers other than the file name.
- The sync & skydrive of files seems random &/or flakey - We do not have the time to debug this.
- The HTC / AT&T issue standard documentation is superficial. (Also there is no WIKI, or no easy to access WIKI yet on XDA Developers, or I can't find it . . . Suggestions ? ? ?)
- Finally, Office Mobile seems generally flakey. For example, - Seems impossible to read & edit any file formats prior to office 2010, - Very difficult in Excel to highlight and drag a several cells, - can't figure out how to copy & paste reliably, etc., etc. . . .
Summary - I want to like & keep the Titan (another unit) so I am still inclined to try an exchange, or return the phone. Does anyone else have any further suggetions? (Maybe wait & try the Lumina 800 some day - What system will that be on, Verizon or AT&T ? ? ?)
Thanks, Art
not a rare problem
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
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smokeyb111, could you tell where did you buy your phone?
If you have already exchanged it, can you tell if your new phone doesn't have this problem?
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
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Click to collapse
Same here!
Actually, my phone's earpiece also sounds muffled
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
Click to expand...
Click to collapse
I'm considering this as well as my titan is muffled on caller's end on about half of the calls to an unacceptable level.
Please update us on the results of a swap
Update re Sound Issue - Exchanged Unit : - )
Total fustration, so yesterday I went back to the AT&T corporate store (where I had upgraded from the Titl-2 to the Titan) and traded the Titan in for a new unit.
The trade in transaction took an hour ++, because the staff, although very friendly, cooperative and sincere, had no experience with the Titan (and I have a lot on my phone.) The store did not have or was missing the bluetooth dongle needed for content transfer, etc, etc, etc . . . But we got it done, thanks to my Exchange for Outlook, and e-mail for a few business photos, etc.
Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good, (except in very noisy environments); very loud both ends, better / tolerable connections in a few fringe areas where I had trouble with old Titl-2, No complaints on early test calls, etc, etc. I'll update y'all after several more days of experience . . .
So, Status Quo:
- My Titan is a very good phone (only) and decent electronic rolodex, with pretty good mapping / traffic / gps.
But:
- Lots of nagging ??software?? issues, some mentioned in prior post above. These problems seem like quality control programming bugs which should not have gotten through, and should be easy to fix. (Hope so as I really like this phone for my heavy business use!) More to follow.
HELP:
- How about a WIKI page for the Titan P139100 to organize the list of defects needing improvement, and most important, to supplement the superficial HTC / AT&T documentation, user guides? (lots of these problems may be mere lack of information & training for us users . . .)
I've tried to set up the WIKI page, with no luck. Maybe one of you with more experience can either get it started, or private message me with a little guidance . . .
Thanks
Arthur
Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good,
Click to expand...
Click to collapse
I appreciate your feedback and it is encouraging to know that another handset might fix my issue (call quality) with the device. thanks! Think I might try to swap out for another unit when my local store gets more in
OTOH, I don't understand your transfer issues. Do you not have all of your photos and music synced with Zune? also do you have a live account where all of your contacts and calendar is saved?
I don't use Exchange server so maybe it's different but I walked into a store and swapped devices last week (Focus S) and stood there and reset (wiped out) my phone, typed my live account on the new device and walked out of there with all of my contacts calendars and email on the new phone instantly. plugged it into Zune when I got home and had photos and music back as well.
Went online to Windowsphone.com and clicked on all the apps I had previously installed and they too were put back on the phone
For everybody who having problem with the microphone.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358
For what it's worth, I just got my phone this past weekend. I've only had a few calls so far and no complaints from anyone. I have asked everyone I talked to if they could hear me okay and there was no problem.
I bought mine from a large retailer which hopefully means they go through a lot of Titans and I got a good one.
I did play a video from GoPro today and when I max'd the volume, it was distorted and had static. Haven't had the problem with other vid's so I am assuming it was the vid and not the speaker on the phone.
Decent phone. I was about to blow up when I realized that Outlook Sync was gone but after playing with it for a few hours, I was able to get the Windows Live connector to do it's thing for me. Not 100% happy but pretty close.
Same problem here
I have the same problem. I love the titan, but I have to fix this issue (or return the phone) for the sake of my relationship and work.
It seems as if the noise cancellation software is dumbing down the highs of my voice (it sounds like I am underwater). I haven't experience this problem when using Tango to video chat. I've also read that the problem doesn't exist while recording a video. Just a heads up, people have been posting about this issue in the wpcentral forums. I'm new to the forum, so I can't post links.
Here are the links to WPCentral forum:
http://forums.wpcentral.com/titan/184444.htm
http://forums.wpcentral.com/titan/184445.htm
I've also posted in this HTC forum:
http://community.htc.com/na/htc-forums/windows-phone/f/174/t/14751.aspx
Please put your comments as well. We need HTC's attention to this problem. Now we almost sure that it's not a mic problem (thanks to TANGO). Somehow dialer/phone software (noise cancellation or coding or any other filtering) and may be camera's part are not performing as needed on some units. And it should be fixed or patched.
Just a thought that might help with diagnosing the problem. I have a wired hands free headset (don't like any of the bluetooth devices from inexpensive to way over priced) and if you think it's the microphone or software for noise reduction is the problem, I bet you could try a wired headset and see it the trouble persists. If so, I would go get a replacement phone.
Just a thought.
Can someone who doesn't experiencing a "muffled" effect send me a private message with his phone # so we can make a couple test calls? That way we can really compare and make a better statement.
I've bought a titan for my wife, and had these same mic issues, she sounds muffled, recessed, underwater, got her a plantronics 975, and call quality went from bad, to terific.
Something is definately up with the mic/software on these things. I got the UK version from Clove.
I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!
matthewhypolite said:
I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!
Click to expand...
Click to collapse
Maybe I should factor in my location to the lack of problems with my phones audio quality. I live in the Dallas area, home of AT&T, and it's possible the network has been upgraded here and when I travel outside of this area, the quality will suffer as many of you have reported. This could be why some are not having troubles and others are.
I use a wired headset which functions like a Bluetooth headset in that you can initiate a call by pressing a button. The problem I have is when the screen goes to sleep I cannot initiate a call. I have to wake the screen up before the phone responds to pudding the headset button. Obviously this is not good. Hands free is hands free. Does anyone have the same problem? What happens with Bluetooth users?
interested in what the response is here...
longtime iphone user who just switched to the ATT Skyrocket (basically the galaxy s2 with LTE) and really not happy with android. samsung did NOT include headset (bluetooth or wired) initiated voice dialing with this phone and it is a vital feature to me. i just figured ALL phones nowadays had this feature and for a 250 dollar phone to not have it was ridiculous to me.
so now i'm thinking about using my one switch (still within the 30 days) to use windows phone instead and was wondering how the bluetooth performance is on the titan.
Check out the thread about 'The other party can't hear me clearly. No high-frequency'. There was one person that posted a solution and it was using Bluetooth... http://forum.xda-developers.com/showthread.php?p=20299518#post20299518
You might PM him and see what kind of response you get.
My phone is a week old and except for the hurdle of no outlook sync and this thread, I am totally happy at this point. Battery life could be better but I am playing with it soooo much it would be the smae with my old phone.
Consider this one resolved... found where the setting is and it works fine.
Care to share?
frontieruk said:
Care to share?
Click to expand...
Click to collapse
it's under settings, speech, use speech when the phone is locked
frontieruk said:
Care to share?
Click to expand...
Click to collapse
works perfect.
I should have shared my findings earlier but I was a little miffed about the number of views and the lack of responses.
I've posted here enough times to prove myself and have always replied when I can help. I am new to WP7 but have been a long time WM user. I just thought it was odd that mo one posted up an answer.
Plus I was having a bad day which is very unusual for me.
For the most part i think this phone has the best call quality I've ever heard on a smartphone..but I had the phone for a half day, woke up and all of a sudden all my videos would not play. Error trying to play video, google play store transformer movie which i own wouldnt play, facebook wouldnt play. I called HTC support and they had me hold down the down volume and power at the same time..then after a few screen reboots, I rebooted it up and it worked again. The agent said they knew about the problem and a software fix was out, but i never got any software updates on phone..this kind of scares me with HTC. Now my biggest problem is im on the phone, talking to someone and someone else calls, so i go to answer the other call and I can talk to the next caller, but the original is on hold, I end the call on the second caller and the original still says on hold and I cant talk to them. Anyone know what Im doing wrong..i then have to call back original caller. Thankfully i bought phone from costco for 159 and i have 90 days ot play with it ,,, no restock fee and I can exchange it out for the samsung S4 which im eyeing also...but i like the call phone quality, it reminds me of a great land line. Everyone i talk to says it sounds great. I dont think the samsung will sound as good and i love the two speakers..when i go thru the ringtones they are amazing..sounding....i want to love this phone..but im having issues with it..any feedback would help