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Since Monday morning, I have not been able to sync my phone (was dcd v3.0.4 when it stopped working). I have done much research and have tried many different things in an unsuccessful attempt to solve the issue.
When I plug it in, it begins charging but nothing else happens. No windows new device sound or system tray notification, no driver prompt, no windows activesync activity, nor any activesync activity on the phone (that little arrow icon on the top bar).
I have gotten this problem extremely intermittently previously but have always been able to resolve it with either a soft reset and/or a computer reboot. When that solution attempt failed, I tried moving the usb cable to a different port. I tried four or so different ports with no different results. I tried a different cable. I tried disabling advanced networking, deleting my partnerships (lost my contacts and have not yet been able to re-sync them :/), uninstalling activesync, and cleaning all the activesync files and drivers. I even launched device manager with hidden/non-present devices shown to remove the windows mobile devices (which were oddly not present, although this was after my first activesync uninstall/clean).
After not being able to get anything to respond, I thought it may be something not working properly on my workstation, so I tried similar processes of troubleshooting on my laptop with the same results.
At this point, I figured I had isolated the problem to the device, hopefully being just a software issue and not a hardware issue. At the time, I was still running rom dcd v3.0.4 with radio 3.35. I decided to flash to the newest versions in a hopeful attempt to restore my device's functionality. After flashing radio 3.39 and cooking and flashing a dcd v3.1.2 rom, I tried again with no different results.
Finally, I decided to connect it in bootloader mode, just to see what would happen (what is normal behavior for this anyway? does it get detected and drivers installed correctly?). It was detected as a usb device by my workstation but could not install drivers for it.
Needless to say, I have become rather frustrated with my device this week. I am not sure what the problem is exactly, nor what I could possibly do to fix it. I am on the verge of flashing a stock rom and *gasp* going to the Sprint store for support. Perhaps I finally dropped or shocked it one too many times this past weekend, and it does indeed have a physical issue...
Does anyone have any suggestions/ideas/thoughts? I would be very greatful for any input.
Thank you!
See this thread and see if anything in there fixes your problem.
http://forum.xda-developers.com/showthread.php?t=393918
I have been following that thread in hopes that something may prove helpful and have tried everything suggested, including attempting to clean the port (what would be best for this? anything more than just blowing into it?), trying the two Y adapters I have (emu -> emu / mini-usb & emu -> mini-usb / 2.5" stereo), running that batch script and working with the device manager (those devices were not present), and disabling advanced network functionality, all with no results.
VerusMaya said:
running that batch script and working with the device manager (those devices were not present),
Click to expand...
Click to collapse
If you've sync'd in the past then when you display hidden devices those devices should be present (at least faded). It'll be very strange if you don't see them. If not then uninstall the Mobile Device 6.1 upgrade, restart the PC and reinstall it. Then open up the device manager and watch what changes when you plug in your WinMo device.
Keystone said:
If you've sync'd in the past then when you display hidden devices those devices should be present (at least faded). It'll be very strange if you don't see them. If not then uninstall the Mobile Device 6.1 upgrade, restart the PC and reinstall it. Then open up the device manager and watch what changes when you plug in your WinMo device.
Click to expand...
Click to collapse
I also thought it quite strange that I did not see those devices at all at when I displayed hidden/non-present devices in the device manager. I definitely have sync'd on this machine many times, I typically leave it plugged in throughout the day here at work. My machine is part of a corporate domain but I do not see how anything pertaining to that would affect my devices. On my laptop (used to sync here), the devices were present in the device manager, but even after uninstalling them the phone would not be detected when I plugged it in.
When you say uninstall the mobile device 6.1 upgrade, are you talking about the vista mobile device manager? I am on XP with activesync 4.5.
Also, nothing happens when I plug the device in, not even the standard device connected notification sound. Nothing changes in the device manager, nothing is found when I rescan hardware, I even uninstalled all the usb root hub devices and rescanned for them, hoping a complete usb subsystem driver reinstall may help detect something.
I even downloaded and ran two usb tools, one free usbdeview (http://www.nirsoft.net/utils/usb_devices_view.html) which displayed and monitored all usb devices (present and non-) and drivers and a trial of a usbtrace (http://www.sysnucleus.com/) which was a usb protocol traffic capture and analysis program. I experimented with (un)plugging the phone multiple times in multiple ports with two different cables while running these programs, attempting to find something useful. Absolutely nothing at all happened in either program, which makes me believe it is something either on the phone software or hardware.
I have a feeling I may require a device swap :/
VerusMaya said:
When you say uninstall the mobile device 6.1 upgrade, are you talking about the vista mobile device manager? I am on XP with activesync 4.5.
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Click to collapse
Yeah, activesync then... I dunno, I'm at a loss.
Yeah me too, looks like I am going to have to flash the latest stock Sprint rom and take it in hopefully they can do something for me.
Went to sprint, it was a bad port after all, they gave me a brand new device.
VerusMaya said:
Went to sprint, it was a bad port after all, they gave me a brand new device.
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Click to collapse
Are you sure they gave you the brand new device? coz same thing happened to me a week ago and i went to sprint. They gave me the refurbished phone back. Physical condition of the phone is very good tho.
SptMogul said:
Are you sure they gave you the brand new device? coz same thing happened to me a week ago and i went to sprint. They gave me the refurbished phone back. Physical condition of the phone is very good tho.
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Click to collapse
Well I suppose I am not sure it was brand new, but it had the screen protector and the plastic stickers still on it (next to keyboard when you slide it out). I also received an additional 512MB SD card that comes with it.
Did you flash back to a sprint rom via sd card?
arcanecho said:
Did you flash back to a sprint rom via sd card?
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Click to collapse
Yes, I extracted the two NBH files from the latest (3.35 I believe) stock Sprint rom installer and first flashed the smaller image (bootloader/radio I think it was), and then the larger image (os) before I took it in.
The rep I dealt with at first was somewhat of a technical idiot and only served to confuse/delay matters but after I returned, I spoke to someone else and gave them permission to hard-reset, as well as mentioned I had done this multiple times as well as tried multiple computers and multiple cables, just to help them narrow down the possible source of the problem (as well as to block possible common excuses). After waiting around for half an hour or so in-store, a technician brought me a new phone and told me the port was physically bad.
All-in-all, I was quite pleased with Sprint's service and my free swap for an issueless and scratchless new device. I was afraid it was not going to be quite so easy, requiring more time and/or an insurance replacement fee. Not to mention the free 512mb sd card.
I had a similar problem, I was un able to connect to active sync but was able to charge. Everytime I would try to connect to active sync I got the "device is not recognized" error. Then someone on here suggested perhaps my USB port was messed up, sure enough I looked in the port and noticed one of the gold pins was flipped up slightly higher then the rest. My friend took a needle and adjusted the pin and it was good as new. Somehow I had lifted one of the pins.
Anyways IMHO it's good to look in there and just check if your having problems connecting, it saved me a trip to a technician and having to wait or go through reprogramming everything.
First off, I want to thank the wonderful amount of knowledge and help here at XDA! Not to be impolite to anyone else, but through all my searching, I have yet to find anything like this forum (and I come from a number of forums); but none have had quite the caliber of kind, knowledgeable, and often humorous: people. So thank you all. Also, another disclaimer is that I've only been on Android for about a month and half, so please bear with me as I might (and probably) misuse vernacular and/or might not completely understand some of the technical lingo' (at least the first time through, but I have spent much time here reading through help guides and threads).
Alright, here's the problem: I cannot get a computer to recognize the Vibrant. Installed all the drivers I have found thus far, followed a number of guides from here at xda, and have tried a number of different computers (two Win7 machines, a Vista, and even two XP machines); all of which recognize my personal Vibrant without a hick-up. Here is perhaps the biggest, and main, problem: the computers/odin won't even recognize it in Download Mode. That is what is stumping me..
If you do not care to know about how I got to where I am, please jump to the 'Question:' part.
Here is the back-story:
I bought a used Samsung Vibrant that came with the JI6 build. This was the second vibrant I had purchased as it was for my sister; and for the most part (other than it being horribly slow on the 'stock' build) it was running, and perfectly functioning.
However, I did notice that it was not able to connect it to a computer; usb debugging, mounting sd, and all the guides I found for troubleshooting just didn't seem to do the trick. Still no connection to the pc. I eventually educated myself on Download and Recovery mode, both of which I could execute without really any problems.
But since I wanted to run a faster OS (And I had already successfully flashed my personal Vibrant to Froyo (Build 21VE) (Here)) I decided to flash my sister's vibrant as well. And since I was unable to connect via usb to use odin to flash to the JFD build (per highly suggested here on xda), I used a nandroid image to flash the stock JFD build from Samsung (I can't find the link at the moment, but it was here from the xda forum). All went well, I was on JFD. I then used the above link to flash the Froyo21VE build via clockwordMod; again, it went smoothly. Only one problem persisted at this point: the wifi would not work.
My brother had experienced a similar issue with his Vibrant's wifi a few weeks previous, but had resolved it by flashing a different Froyo build. Naturally I thought I might do the same. This is where things went South.. Perhaps I was multi-tasking too much at the time, or possibly I just wasn't paying attention, but after a quick google search I found this Froyo build here on xda: [ROM] Froyo (RS)JP5 - "K9" [25/11/2010]. Moved it onto the internal sd card; flashed via clockworkMod; and then it froze on its boot-up after installation. Not cool..
Unfortunately, I was not aware that the build was for the Galaxy S i9000 rather than a Vibrant branded Galaxy; once realized though, my gut sank.. As now I am wondering if I completely tanked this Vibrant; or perhaps it had a problem from the bigging in that the usb wasn't connecting?
Question:
First and foremost, is there an 'advanced' way of connecting via usb from a computer, or some other way of doing it? I have tried numerous usb cables (as I've read a couple different people were having success with that) on several different computers (all of which, though, seem to be working perfectly on my personal vibrant, just not this one). Or is there a special driver that allows for just the 'Download Mode' on the Vibrant to communicate to the pc? But from my understanding, it seems as though the 'download mode' is pretty much as basic as you can get, am I correct in that assumption? Additionally, would using the android sdk help at all? (Or again, doesn't it have to be able to be recognized from the computer first?)
And lastly, just in case I thought it wasn't complex, when I had a functioning OS on the Vibrant: when I plugged in the usb, the Vibrant would show that it recognizes the pc; I even could 'mount the sd', but the computer still wouldn't recognize it apart from a few times that it would show it as 'unknown device' and would not seem to load any drivers; and I was having difficulty locating the device in Device Manager. (But that only seemed to work when I had a functioning OS, now that it only can go into ClockworkMod or Download Mode, I have yet for the computer to acknowledge its presence)
Alright, there it is. Please let me know if I missed something, or if more information would be helpful. Again, I want to thank anyone who would be able to help me out, or give suggestions. I really am at a loss for ideas; and the past week of analyzation is hardly showing any signs of improvement.
Thanks for taking the time to read.
EDIT: it occurred to me that I didn't mention that I am unable to load any *.zip files while in ClockworkMod (thus being able to flash a different build). It continually gives a 'No File Found' or Error/Wrong command. I believe that was caused by the i9000 firmware messing up the file system on the Internal_sd, does that seem logical?
Have you installed kies from samsung? I tried installing just the drivers on my win 7 pc and they wouldn't take either. I then downloaded kies and installed and it seemed to properly install the needed drivers.
Sent from my Axura injected voodoo possessed Vibrant.
I believe I have installed it twice now, but I will try again. Thanks for the suggestion, I'm pretty much all ears at this point.
EDIT: Well I installed the Samsung Kies mini Apllication and it did its update thing and now I have v1.0.0.10104_1. Doesn't appear to have helped the drivers out..
Question: would anyone think that this particular Vibrant has a defective usb port? I realize that's a long-shot, as well as I would definitely not like hearing that.. but any thoughts?
shalom24 said:
I believe I have installed it twice now, but I will try again. Thanks for the suggestion, I'm pretty much all ears at this point.
EDIT: Well I installed the Samsung Kies mini Apllication and it did its update thing and now I have v1.0.0.10104_1. Doesn't appear to have helped the drivers out..
Question: would anyone think that this particular Vibrant has a defective usb port? I realize that's a long-shot, as well as I would definitely not like hearing that.. but any thoughts?
Click to expand...
Click to collapse
It appears that you have a defective USB port on the phone.
Do you have an access to a Linux box? If a current linux distro cannot see your phone via USB it will confirm the DOA USB port on the Vibrant.
Thanks for the reply lqaddict, although it's somewhat sad to hear.. Forgive my ignorance, but by 'Linux Box' you are referring to a Linux machine, correct? If so, then I do not have access to one. Again, forgive me for not knowing, but would running linux (possibly via a bootable Linux cd) on a computer be equivalent?
Since I purchased it used (through Craigslist about three weeks ago (which he said he had purchased two weeks previous)) do you think I might be able to retrieve the receipt from the original owner and perhaps Samsung would be able to help with some sort of warranty?
Thanks again for your response.
EDIT: Well I am running Live CD of Ubuntu 10.10 on another one of my pc's, however, I'm not quite sure I know how to 'check' to see if usb port is properly functioning (sorry I'm not very familiar with Linux, but I imagine I will become increasingly more accustomed to it in the near future). Any ideas for trying out connectivity on Linux?
shalom24 said:
Thanks for the reply lqaddict, although it's somewhat sad to hear.. Forgive my ignorance, but by 'Linux Box' you are referring to a Linux machine, correct? If so, then I do not have access to one. Again, forgive me for not knowing, but would running linux (possibly via a bootable Linux cd) on a computer be equivalent?
Since I purchased it used (through Craigslist about three weeks ago (which he said he had purchased two weeks previous)) do you think I might be able to retrieve the receipt from the original owner and perhaps Samsung would be able to help with some sort of warranty?
Thanks again for your response.
EDIT: Well I am running Live CD of Ubuntu 10.10 on another one of my pc's, however, I'm not quite sure I know how to 'check' to see if usb port is properly functioning (sorry I'm not very familiar with Linux, but I imagine I will become increasingly more accustomed to it in the near future). Any ideas for trying out connectivity on Linux?
Click to expand...
Click to collapse
When you connect your phone via USB, does a USB connected symbol show up on your phone? Does the battery start charging?
You can issue the following command in the terminal window - should be in Applications->Accessories on Ubuntu (it resembles MS-DOS window under Windows OS)
Code:
lsusb
If the Samsung device shows up the USB port on your phone should be working, if however it is not showing up you might have a bigger problem with your phone
Thanks again lqaddict, I'll give it a try..
EDIT: Alright, to answer your first question: yes when I plugged it in while off, it does give the battery charging icon, as well as it does give juice to the battery.
Additionally, I ran the suggested "lsusb" in the Linux Terminal while the Vibrant was in Download Mode, and I didn't seem to get too much in the way of interest of the Vibrant except this line:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Click to expand...
Click to collapse
Would that possibly be the Vibrant? Does "Linux Foundation" refer to a Linux device? Then again, I just ran it another time without the Vibrant plugged in, and it yielded the same results.. So, most likely.. dead usb port?? Or perhaps is this just a weird phenomena? Thanks again, for all the suggestions and comments; hopefully I'll be able to one day return the favours to others here on xda.
Sorry, looks like you have a faulty usb port on your phone
Sent from my Nero powered Vibrant
Thanks for helping troubleshoot that, however unfortunate it was to hear... Perhaps one last question though, as I would like to make sure I 'cover my basis', so to speak, would anyone have suggestions as to what to do when I talk to Samsung? Or would anyone know what the procedure is like; I have dealt with a faulty iPone 3gs before and basically all I did was wait for the replacement in the mail, and ship the faulty one in the same packaging. I realize I will need to contact them, but would anyone know what information they might need from me? (as in would it be a problem that I might not have an original receipt? (I contacted the seller about that, and have yet to hear back))
Simply put, while I have had Samsung products in the past (and have been for the most part very satisfied with said products); I would, however, like to make sure I don't mess something up within the warranty process for the Vibrant (at least in consideration that I wasn't the first purchaser; then again, I would hope that they would cover the 'basic' quality issues of their products for at least the normal 90 days.. but what do I know..).
Whatever the case my be, I greatly appreciate the help I've received here; if for nothing else, perhaps it will be useful in someone else's mishaps in their Android journey. Thanks again, and I will be exceedingly grateful for any further suggestions on the matter.
shalom24 said:
Thanks for helping troubleshoot that, however unfortunate it was to hear... Perhaps one last question though, as I would like to make sure I 'cover my basis', so to speak, would anyone have suggestions as to what to do when I talk to Samsung? Or would anyone know what the procedure is like; I have dealt with a faulty iPone 3gs before and basically all I did was wait for the replacement in the mail, and ship the faulty one in the same packaging. I realize I will need to contact them, but would anyone know what information they might need from me? (as in would it be a problem that I might not have an original receipt? (I contacted the seller about that, and have yet to hear back))
Simply put, while I have had Samsung products in the past (and have been for the most part very satisfied with said products); I would, however, like to make sure I don't mess something up within the warranty process for the Vibrant (at least in consideration that I wasn't the first purchaser; then again, I would hope that they would cover the 'basic' quality issues of their products for at least the normal 90 days.. but what do I know..).
Whatever the case my be, I greatly appreciate the help I've received here; if for nothing else, perhaps it will be useful in someone else's mishaps in their Android journey. Thanks again, and I will be exceedingly grateful for any further suggestions on the matter.
Click to expand...
Click to collapse
Contact Samsung what have you got to lose? The phone comes with 1 year manufacturer warranty, and it has been on the market since mid July 2010, so it is not even 6 month old.
Yea, I don't mean to be too non-committal, I just don't want to mess up a warranty; if that makes any sense. And hopefully the ~210 people who have viewed this thread thus far will find a conclusion of the situation somewhat helpful. I'll update this thread once some of the dust settles.. I'm most definitely a fan of xda! Thanks for all the help everyone!
EDIT: Contacted Samsung, and after listening to the 'did you check this list' for about five minutes, I received a free shipping label and they said it was covered by the 'repair warranty'. I'm optimistic that something good will come of it...
EDIT_2:
Well, what do you know, just got the package/phone a little under an hour ago. First of all, compliments to Samsung! Fantastic communication and customer service! I really thought that the Vibrant was unrecoverable and that I would most likely have to pay for a new one; but I was wrong! Opened the sealed package with the original Vibrant (I knew it was mine since I had already but a BestSkinsEver skin on it) and plugged it into the computer at, Wohla!, Odin recognized, Windows/drivers recognized, and I'm up and rolling!
Thank you once again everyone for the comments and helpful input! And know that Samsung rocks! (I won't be going back with apple products anytime soon..)
I recently picked up a Samsung Admire. It has Gingerbread 2.3.4, and my computer's running Vista 64. When I first got, it showed up on My Computer, but then it randomly stopped. I've tried everything I can think of to no avail. I've swapped USB ports, tried uninstalling and reinstalling the drivers, tried getting drivers directly from Samsung's website, tried debugging mode, tried going into Device Manager to find it there (where it does show up under Disk Drives and says it's working properly, but I can't do anything with it from there), etc, and still nothing. I've looked a several posts on here about it, too (which is where I got the uninstall/reinstall idea), but no luck (I'll admit I didn't understand some of what was said, as well...I'm not a phone guy, really). It's a brand new cord, too, in case someone mentions that.
It would be nice to be able to put stuff on it, so if anyone has any ideas, I'd certainly appreciate it.
Are you pulling down the status bar (at the top of the phone), and selecting 'Enable USB Storage'? Most android phones can connect to the computer and be seen by the device manager, but until the phone is told "OK, communicate with the computer", it will not actually let the computer access the file system.
ambiate said:
Are you pulling down the status bar (at the top of the phone), and selecting 'Enable USB Storage'? Most android phones can connect to the computer and be seen by the device manager, but until the phone is told "OK, communicate with the computer", it will not actually let the computer access the file system.
Click to expand...
Click to collapse
Oh yah, I forgot to mention it doesn't show up either way, whether that's enabled or not.
I guess I'll take it into the MetroPCS store and see if they have any ideas on what's up. I need to take it there anyway to find out why my reception is so constantly horrid. Worst reception of any phone company I've ever been with, and I've been with a few.
salihe66 said:
I recently picked up a Samsung Admire. It has Gingerbread 2.3.4, and my computer's running Vista 64. When I first got, it showed up on My Computer, but then it randomly stopped. I've tried everything I can think of to no avail. I've swapped USB ports, tried uninstalling and reinstalling the drivers, tried getting drivers directly from Samsung's website, tried debugging mode, tried going into Device Manager to find it there (where it does show up under Disk Drives and says it's working properly, but I can't do anything with it from there), etc, and still nothing. I've looked a several posts on here about it, too (which is where I got the uninstall/reinstall idea), but no luck (I'll admit I didn't understand some of what was said, as well...I'm not a phone guy, really). It's a brand new cord, too, in case someone mentions that.
It would be nice to be able to put stuff on it, so if anyone has any ideas, I'd certainly appreciate it.
Click to expand...
Click to collapse
Hi, i had the same problem with my admire but i have just recently found newly released drivers for the samsung from their website and now i have no issues with it anymore, you have to download the drivers for the samsung indulge YES THE INDULGE and it will operate perfectly..
Hi there I am new here..
I bought a 'strange phone' at low cost, the model tag is 'HTC M9et', but the setting shown it is HTC Me, and it looks and works exactly like the Me, but it got dual SIM for the Chinese market sold by China Mobile, so I guess most of the h/w are the same as the Me except the radio. I got 2 problem with it, first it misses the update option on the settings so I couldn't do OTA update, it is still running on Lollipop. Secondly the USB mass storage doesn't work, when I connect it to the PC via USB nothing happened except the charging light, actually it does show briefly a lightning icon inside a square box, but nothing happened on the PC side, I tried both Linux and windows both the same., but I can connect card reader via it's USB, so the port is working normally. Because of the above problem I couldn't do USB tethering with it, I used my phones for internet via USB and Bluetooth for long time without problem regardless the computer OS in use. I suspect it is a locked phone the carrier removed some features, but strange is that I can use any SIM with it without problem. What I am trying to do is to get a custom ROM for it hopefully I can get back the full features, but first I must know the correct ROM to use, I don't want to spoil the phone although it is cheap, and I've little experience flashing my Motorola Droid Razar with CM ROM, please help me out many thanks !!!
To give a bit more info I just find out, the model type is
htc_hima_ace_ml_dtul
mmmh.... I found this post, after trying to solve very much the same problem. However it seems that this has not been resolved, so apologies for hijacking your thread. Hope someone has some answers or can point us in the right direction.
help? I recently had a hard drive issue, so i got a new hard drive and did a fresh windows 10 install. All seems to be working fine now, except I can NOT get windows to see my phones - captivate glide, s5 neo, or galaxy s7 all samsung - at all!!! The notifications say samsung_android is connected, but i cant access the files or folders at all, "my computer" brings up zilch as far as even recognizing the device fully, let alone files and folders. i dont remember having this issue before, so some update must have buggered something up somewhere along the line
more and more as the years go by, I crave windows 7. too bad support is ending in 3 months...
can anyone offer any help? Ive got drivers, though those were hard to find and didnt auto install so maybe not the *right* drivers. ive tried each version of connection several times (ptp, mtp) no dice on either. this is so irritating. Ive been literally having to remove my SD card and plug it in directly, and bluetooth between my devices to transfer anything which takes *way* longer on top of having to sit right there and click "allow for another 300 seconds" every so often.... why in the world would windows 10 restrict things SO much??
it wants you to connect your phone directly to your OS with a phone number and having to add an app to your phone. uhhhh, no thanks!!! How can i get the good old fashioned way back? I hadnt updated yet with my old hard drive, and now that this is a new install i cant go back. this is so frustrating. I just want access to my GD pictures without having to dismantle my devices.... and yes its a legit samsung cable and plugged directly in and all of that basic BS. this exact setup with this exact cable worked before. so wtf has changed with this august update (i delayed several times) to make things so unbearably complicated?
please help a frustrated user out!
No one else is having this issue?
Sent from my [device_name] using XDA-Developers Legacy app