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Hi everyone, new user and post, unfortunately prompted by a problem (aren't they always!).
I have just received a slightly used Motorola Razr (Optus branded) that, unfortunately, is stuck in a bootloop and restarts every 30 seconds. Neither a hard reset nor safe mode fix the problem, although I am able to access recovery mode.
The seller is adamant that the phone was working perfectly, that they did not flash, root or otherwise mess with the firmware and only performed a hard reset, and that they have since called Motorola, who have told them its a well known issue fixed by a firmware update.
While its nice that Motorola is no nonchalant about their hard reset bricking phones, I am rather a little more annoyed and so have turned to the good community at xda developers for assistance.
I am aware that firmware can be updated using Motorola's tools, however I cannot find any Optus branded firmware or updates in the rom list. My questions are:
1) Can anyone confirm that this is a common problem fixed by a firmware update?
2) Does anyone know where to find Optus branded roms?
3) If I flash with a non Optus rom, what are the consequences for the phone, my warranty and ability to receive Optus updates?
4) What would the good people here do? Try to fix the problem? Claim under Optus/Motorola's warranty? Send it back to the seller?
Thankyou all for your time and any assistance!
i had same problem, im aussie with optus 2, unfortunately i lost mine too, but if u fastboot flash the europe/australia fastboot file in the stickied rom thread, that works, cause it worked for me.
royalbloodvi said:
i had same problem, im aussie with optus 2, unfortunately i lost mine too, but if u fastboot flash the europe/australia fastboot file in the stickied rom thread, that works, cause it worked for me.
Click to expand...
Click to collapse
I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
irR4tiOn4L said:
I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
Click to expand...
Click to collapse
differences should be, that there are no more optus-'installed' apps on your phone and that your phone will no more be able to receive the optus udpates (i think so). Cause updates are set on top of the previous system, for example the optus rom you already have.
to your first post:
i don't know if a software update will solve this problem, especially the phone should be running while performing it. there is no common way, to receive the update via pc... no 'legal' way and every carrier support in the world will tell you to do an update, before trying to send it back...
flashing another rom will definitly erase your warranty, unless you don't go back to stock before sending it to your carrier during next problem phase...
but i'm not shure if there's a way to go back to optus stock while having such a problem... and i don't know to, if there are optus roms available right now.
irR4tiOn4L said:
I'm actually not even with Telstra, but wanted to keep the phone stock.
Have you noticed any differences between the Europe/Aus unbranded ROM and the original Optus one? Will Optus still honour your warranty?
Click to expand...
Click to collapse
no differences in functionality, only difference was the pphone was cleaner with no optus bloatware (and you can download the optus account usage & misc apps through the market anyway)
by the way, just for the record, ive sent a razr in that was rooted for exchange, and i still got a new razr, but was stock =)
Well I've now tried two different European/Australian firmware versions and two different methods of flashing fastboot files (RSD lite initially, then the eternity project's fla**** tool). Both seemingly flashed fine, both no longer display an IMEI number, both continue to boot to android then restart after 30-60 seconds.
I'm not sure whether I have warranty any longer and really, I'm not sure I ever did as the seller got the unit as a demo/gift unit from Motorola for review (the unit also displayed build date 18 Oct 2011). Nonetheless, he's given me a receipt from his business to me (as if that satisfied Motorola's requests for a 'genuine' original receipt) and directed me to Motorola's service centre who may or may not tell me that its my fault (its not) and may or may not do it under warranty. The seller has 'kindly' told me that he's not going to leave me in the lurch and if the service centre doesnt fix the issue to send it back to him to try and get fixed. I'm not sure I trust what he tells me anymore, since this hardly seems like an issue that could just result from a simple 'hard reset'
Well at this stage I am so angry I could just throw the thing against a wall. If Motorola's service centre fails to rectify the issue, this thing is being sent back to the seller with a directive that unless he sends me a working phone he is to keep the brick and refund me my outlay.
What a nightmare. Should have just bought from Kogan for 50 bucks more.
Yea we live and learn...... Should have just sent back to seller, (if you received it that way)
Fingers crossed on motorola coming to the party.
Sent from my XT910 using XDA
65.1.40.XT910.Optus.en.AU OTA should be out there now or soon.
Android version 2.3.6
Fastboot xml will be available pretty soon.
do you have a link to the fastboot files? Need to downgrade from ICS for warranty purposes
Hey guys,
This is my first post here so please be nice I will try be as informative as I can!
Last week my aunt got a Samsung Galaxy S2 as an upgrade after my recommendation. She loved the look of things and liked how she could access Youtube and Facebook but then she got locked out of her phone completely and couldn't get back in because she didn't know her Gmail account.
After a bit of research I found out that I should do 'Hard Reset' and all should be back to normal afterwards, I did so and everything looked okay.
After giving the phone back to her my aunt said she no longer wanted it and gave it to me because it was too 'complicated'. Obviously I was overjoyed as my current phone does not even compare to this beast!
I put in my Orange sim, (hers was Orange too) turned on the Wi-Fi to update all the apps not even noticing that the 3g icon wasn't on. I could see the phone had some signal so I thought everything was okay. It was only when I tried to call my dad of the phone that I realised something was wrong. It said 'Mobile Network not Available'.
I have found many threads about 'rooting' or IMEI but I don't understand what they mean as I am a newbie in all of this.
I would send the phone for repair but it does not have insurance so that's a no go. The phone came unlocked too so I don't understand why it's doing this. The sim I put in works on my old phone so I'm pretty sure there's nothing wrong with it.
What should I do?
Looking forward to your replies
See * HERE *
Remove your battery and your sum card.
Wait 10 seconds put them back in and reboot.
If problem still exists go to
settings > wireless and networks > mobile networks. Select your carrier network.
Sent from my GT-I9100 using XDA
Thank you for your replies samgalaxys2 and dred_up, I appreciate it!
I tried doing what you said samgalaxys2 but nothing's changed, I tried doing it myself before but no luck
In reply to your questions on the other thread I can confirm that my sim works as it works on my old phone. I can also create contacts on the sim too.
I don't know what the EFS folder is but when I dial that number you said (*#06# ) I can also confirm that the IMEI is the same number shown in my settings and underneath the battery.
What should I do?
Wiska.
The fault = put your sim in the phone then not working .
First step has to be to get a new sim .
That would be followed by either a return to a service centre or via XDA a flash of new stock firmware .
jje
Have you tried the Access Point Names in the network settings, mine changed it's self after flashing a new rom.
Hello JJEgan, I have tried various working sim cards and it doesn't make a difference, I even tried a brand new T-Mobile sim. In the 'About Phone' section I can clearly see the Sim's name but it always says Out Of Service underneath.
I have tried that too s.d.oconnor, at times it doesn't work and when it does it says something like 'Network Updated' but nothing changes.
What do you guys mean by 'Flash of new Stock Firmware' & 'Flashing new Rom'
Sorry for the amount of questions guys, I have never experienced something like this before
Wiska said:
Hello JJEgan, I have tried various working sim cards and it doesn't make a difference, I even tried a brand new T-Mobile sim. In the 'About Phone' section I can clearly see the Sim's name but it always says Out Of Service underneath.
I have tried that too s.d.oconnor, at times it doesn't work and when it does it says something like 'Network Updated' but nothing changes.
What do you guys mean by 'Flash of new Stock Firmware' & 'Flashing new Rom'
Sorry for the amount of questions guys, I have never experienced something like this before
Click to expand...
Click to collapse
Stock - unbranded Samsung roms .
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
jje
Hmm okay,
I followed the thread and had to do it at-least 3 times before I could do it 'correctly'
I managed to get Ice Cream Sandwich OS on the phone and although I could now use the sims internet I can't use it to call or access my voicemail.
What can I do to fix this?
If I have to download a new rom could you copy the link because I think that maybe that's where I went wrong?
I am sorry but I tried my best as it is my first time doing all of this.
I think the Rom should be an XX as the phone and myself are in England plus my network is Orange
Wiska.
You can use the Dutch firmware XEN without problems...
Also is your fone a i9100P (NFC) or standard i9100?
Or take fone into Orange or a Samsung repair centre to have it checked out.
Hmm do you recommend I Flash it again and get XEN?
Do you think they'll repair it even though it has been flashed? I've got ICSandwich on it and I don't think Orange has released it yet lol
I tried to change the APN but nothing is happening
Wiska said:
Hmm do you recommend I Flash it again and get XEN?
Do you think they'll repair it even though it has been flashed? I've got ICSandwich on it and I don't think Orange has released it yet lol
I tried to change the APN but nothing is happening
Click to expand...
Click to collapse
If it was a Orange (UK) branded phone, then first download, install and run Triange_away app. This will reset the custom rom flashing counter and take away any triangle at boot up (if present).
Next you need to download and flash the BVKJ4 rom from * HERE * - it is the latest official Orange UK ROM. It will wipe the phone to factory setting and you will loose root. It may solve your problem, but if it doesn't it will put your phone back to valid warranty for the service centre.
Sorry for the late reply, the amount of work college gave us yesterday was just too much!
Thank you for the link fred_up but the links are dead
Thank you for trying to help though, I really appreciate it mate!
Anyone know what I should do?
Search for the stock rom you're after on Samfirmware.com.
Edit to add - Make a note of the rom details from Intra's thread (the one you were linked to where the links don't work), that will make searching Samfirmware easier.
Thank you MistahBungle!
I am downloading what looks to be the firmware I need right now so fingers crossed it works!
Many thanks for the help mate! I will keep you updated if it works or not
I tried the latest Orange one but that didn't do anything, I then tried using the Carphone Warehouse one and although the 3G internet stuff works I can't call or text!
This is so annoying lol, any advice?
The phone isn't locked or anything as my aunt gave it to me, what can be the problem?
Wiska said:
I tried the latest Orange one but that didn't do anything, I then tried using the Carphone Warehouse one and although the 3G internet stuff works I can't call or text!
This is so annoying lol, any advice?
The phone isn't locked or anything as my aunt gave it to me, what can be the problem?
Click to expand...
Click to collapse
toot the damn phone
had same problem , just wipe data/factory reset, and cache then make a clean install of ur rom , and request the APNs again from your carrier
at first u can just delete the APN settings of ur carrier and try to get them again from it
Hi all,
First of all, I want to say thanks for all the help and knowledge I've found on this website - it's amazing.
I've come to you because my sister bought an i5500 from a girl who was on the Telus network in Canada. My sister is on SaskTel, and I believed I would be able to unlock it after looking at xda-dev for some time. After several hours of rooting and attempting unlock, I finally got the BML5 file and opened it in hex editor. After several more hours, I managed to locate my SIM unlock code - 01234567 (Which I find odd, by the way).
Anyway, my sister has since gotten a SIM card from SaskTel and when we insert it, no SIM code prompt appears. I then tried it with my Fido card, and it did the exact same thing - the phone acts as though there isn't any SIM card in. It does, however, state that there's no signal.
Does this mean that the phone is already unlocked? If it is unlocked, I don't know how it happened - the girl that originally owned the phone never hacked the phone or anything. If it is unlocked, why won't my Fido SIM card, or my sister's SaskTel SIM card work?
The other issue I've been having is that the phone will suddenly turn off every 5 or 10 minutes. Could it have happened when I rooted the phone? I used SuperOneClick to do it, then command prompt to pull the img file to my laptop. Did I partially brick it?
Thank you so much for any help you guys can give me; I'd like to think of myself as fairly technically apt, but at the moment, I'm completely at a loss as to how to fix this.
Again, thanks.
---------
EDIT: Found some new info: Whenever the phone restarts, the date, time, and time zone are all reset back to standard. Does this mean that the battery is shot? The phone is less than a year old...
useful thread
Well I don't know about the rebooting, but what I recommend you read this thread,
http://forum.xda-developers.com/showthread.php?t=1335548
specially the last part, which states:
Most custom roms that tries to remove blur break the subsidy lock interface (sim unlock screen doesn't show on them). If you flash other rom and subsidy unlock screen doesn't pop when you insert foreign sim, you will need to flash back stock ROM in order to unlock. So the easyest way for those of you running a Custom ROM, just do a nandroid backup using CWM, flash Stock ROM, unlock your phone then restore your backup.
Click to expand...
Click to collapse
Code:
• Useful Codes
Quote:
*#7465625# - Dial code to check if phone it's network locked.
#7465625*638*UNLOCK-CODE# - Replace UNLOCK-CODE with your 8 digits number, then dial. Phone might reboot.
Code:
If you have reached the end of the tutorial and you wasn't able to obtain the unlock code( find numbers like 00000000 / 11111111 ), then it means that your phone it's "Hard Locked" or doesn't have the unlock code provided with the phone. I don't know any solution until now for this problem. For most of the people here, this works flawlessly, for some doesn't work.
maruc50 said:
Well I don't know about the rebooting, but what I recommend you read this thread,
http://forum.xda-developers.com/showthread.php?t=1335548
specially the last part, which states:
Code:
• Useful Codes
Quote:
*#7465625# - Dial code to check if phone it's network locked.
#7465625*638*UNLOCK-CODE# - Replace UNLOCK-CODE with your 8 digits number, then dial. Phone might reboot.
Code:
If you have reached the end of the tutorial and you wasn't able to obtain the unlock code( find numbers like 00000000 / 11111111 ), then it means that your phone it's "Hard Locked" or doesn't have the unlock code provided with the phone. I don't know any solution until now for this problem. For most of the people here, this works flawlessly, for some doesn't work.
Click to expand...
Click to collapse
Thanks for this. I used that link to root and get the code for the phone, but now I'm confused with the lack of PIN unlocking screen. Does that mean that I'm going to have to backup/flash with stock ROM? I'm totally fine with flashing it back to stock if it's not, in fact, I've looked for a stock ROM in case that was the issue. Since it's a Canadian model though, (GT-I5500M) I can't find any. There's a list somewhere on XDA with all the I5500 ROMs, but it says that there aren't any from Canada. Options? Ideas?
Thanks again for the help.
Anyone with any other ideas? Right now I'm trying to decide whether or not we should just sell the phone and get a new one, so any advice/help would be appreciated so much.
Did you check on samfirmware.com?
Sent from my Galaxy5 using xda premium
ddamani9 said:
Did you check on samfirmware.com?
Sent from my Galaxy5 using xda premium
Click to expand...
Click to collapse
Thanks, I did, but there isn't anything for Canada on there. A new problem just cropped up: the WiFi won't turn on. So, even if I wanted to flash it with an official firmware, I don't think I could - I have to use the market to download an app to flash, right?
U can use Odin..
If I Have Helped You,Hit Thanks..
Here is the link for ur Canadian baseband .
http://madteam.co/forum/index.php?topic=797.0
Sent from my Galaxy5 using xda premium
ddamani9 said:
Here is the link for ur Canadian baseband .
Sent from my Galaxy5 using xda premium
Click to expand...
Click to collapse
Thanks, but even under the Canada/USA heading it says that he's missing the Canadian/American baseband. So... still no luck.
Sry cant help you now..or else Change ur baseband..
Sent From Nokia 1100 Using Touch screen..!
ddamani9 said:
Sry cant help you now..or else Change ur baseband..
Sent From Nokia 1100 Using Touch screen..!
Click to expand...
Click to collapse
Alright, thanks. If I change my baseband to another version, does that mean that the phone won't work in Canada anymore?
Hey all,
So I've ran into a snag on my XT910 over the past few days.
Randomly, the device just dropped signal one evening and it never recovered it. Having troubleshooted with my network (O2 UK) and trying other SIM cards in the device, I have narrowed it down to the "Unknown baseband" or "No IMEI" symptoms found on these forums.. The device downright refuses to read (or even acknowledge the existance of) any SIM cards at all. It doesn't prompt for one to be inserted; it just says "No Service" where my network name should be, with an antenna and red "x" where the signal bars should be. Trying a working micro SIM from my girlfriends phone yields the same result. It doesn't even know it is in there.. In "About phone" it says Unknown baseband and dialing *#06# from my device gives a blank IMEI. Adding/viewing contacts on the SIM returns an error. I went so far as to get a brand new SIM from my network - still no dice.
The device is less than a month old and still under Moto warranty. However, the company I bought it from have neglected to provide a VAT receipt and I'm having trouble getting it off them. Moto have agreed to repair/replace the phone, but on the condition I have this receipt and send a copy of it to them. I really need this phone working, as it's the lifeline to my work, so I am willing to try reflashing/rooting the device ROM or radio as need be.
After some reading I have followed QPST guides to re-input the IMEI on my device, however it still exists and is correct. I have hard reset the phone, booted into recovery and wiped cache/data but no change.. I am considering the method of re-flashing the official OTA update for ICS, as I've read many users have this issue after upgrading, here: http://forum.xda-developers.com/showthread.php?t=1849744 - that is the correct ROM for my phone, but as I am already on that ROM I do not know whether flashing it on top will break things - ultimately brick it?
The device was (and still is) on 672.180.41.XT910.Retail.en.EU. I have not flashed any custom ROMs or rooted it. I have made no software or firmware changes to the device.
Please can someone help?! I do not mind getting my hands dirty and even voiding the Moto warranty if it fixes it (I would also be prepared to root it) but I am at a loss here - all pointers go to hardware fault and if that is indeed what it is, I would prefer somebody back up my assumption so I can send it to Moto knowing there was nothing I can do, rather than being a simple ROM flash away from having my device back..
Your phone may be damaged either physically (e.g. broken contacts SIM card slot) or software-wise (e.g. damaged PDS partition).
I'd go for a reflash, though - at least when properly executed it won't worsen your phone's condition. First, get full 672.180.41.XT910.Retail.en.EU flash file. Then, flash it using RSD Lite.
Vatazhka said:
Your phone may be damaged either physically (e.g. broken contacts SIM card slot) or software-wise (e.g. damaged PDS partition).
I'd go for a reflash, though - at least when properly executed it won't worsen your phone's condition. First, get full 672.180.41.XT910.Retail.en.EU flash file. Then, flash it using RSD Lite.
Click to expand...
Click to collapse
Thank you so much for this.
If it doesn't work by reflashing, can I still send it to Motorola under warranty for a hardware fix?
FrankPlummer said:
Thank you so much for this.
If it doesn't work by reflashing, can I still send it to Motorola under warranty for a hardware fix?
Click to expand...
Click to collapse
Hey,
I've just reflashed with RSD and I still get "Unknown baseband version" and no IMEI on the device. I guess it must be a hardware fault somewhere along the line.. Thank you regardless - and if you have any further suggestions then please do let me know.
try changing baseband. who knows...
china baseband is perfect for EU
heblu said:
try changing baseband. who knows...
china baseband is perfect for EU
Click to expand...
Click to collapse
How would I go about doing that?
I'd really like to know too...
Sent from my GT-N7100 using xda app-developers app
http://forum.xda-developers.com/showthread.php?t=1863106
install baseband via custom recovery. they are flasheable zip
Firstly, thank you to all who replied to or considered my plea.
Secondly, after extensive research and some testing on my part I have found this is a seemingly irresolvable hardware (or very heavily damaged software) problem. Through various threads online I have read about people getting this mostly after they upgrade their Razr to ICS. It doesn't seem to be limited to one specific baseband/regional version of the device, as customers on Verizon in the States have had the same issue I have in the UK with a SIM-free phone.
I have sent the device off to Motorola for repair/replacement. I will report back when I get the device back.
FrankPlummer said:
Firstly, thank you to all who replied to or considered my plea.
Secondly, after extensive research and some testing on my part I have found this is a seemingly irresolvable hardware (or very heavily damaged software) problem. Through various threads online I have read about people getting this mostly after they upgrade their Razr to ICS. It doesn't seem to be limited to one specific baseband/regional version of the device, as customers on Verizon in the States have had the same issue I have in the UK with a SIM-free phone.
I have sent the device off to Motorola for repair/replacement. I will report back when I get the device back.
Click to expand...
Click to collapse
si I guess it never returned from tha one trip to the repair service?
...im hvinga similar problem with the xt890 (moto RAZR i)
updated to 4.4.2 kitkat, and it lost its anthena. like forever.
since then, spent nights surfing sesrching for a clue. nothing.
even unlocked the bootloader. it ended with the never endings WARNING BOOTLOADER UNLOCKED thing. sometimes i can bypase it buy antherna is still gone.
there are no replacementes for this device i think.
i want to use it so bad
Jorge_Amaya said:
si I guess it never returned from tha one trip to the repair service?
...im hvinga similar problem with the xt890 (moto RAZR i)
updated to 4.4.2 kitkat, and it lost its anthena. like forever.
since then, spent nights surfing sesrching for a clue. nothing.
even unlocked the bootloader. it ended with the never endings WARNING BOOTLOADER UNLOCKED thing. sometimes i can bypase it buy antherna is still gone.
there are no replacementes for this device i think.
i want to use it so bad
Click to expand...
Click to collapse
I have the same problem with xt890
Is this possible to do for free yet?
Vodafone UK
Model number _ SM-G925F
Android version - 5.1.1
Baseband - G925FXXU3QOJQ
Please, Any help would be appreciated, it has KNOX installed to and would like the phone to be rooted, have had a look around and its a bit confusing,
I just did it recently but not for free cost about £20 but it was worth. Brought the phone off ebay.
unlockunit.com
They just need your make and model and imei number.
And will send the code to you within 12hrs or so.
You put a sim different network into the phone and the phone will ask you for the unlock code.
That's it. I thought it was worth the price.
daljitbanga said:
I just did it recently but not for free cost about £20 but it was worth. Brought the phone off ebay.
unlockunit.com
They just need your make and model and imei number.
And will send the code to you within 12hrs or so.
You put a sim different network into the phone and the phone will ask you for the unlock code.
That's it. I thought it was worth the price.
Click to expand...
Click to collapse
Sounds good i will give that a try, if i can find another nano sim cant get the others to cut down lol
Thanks a bunch
Let us know how you get on.
Think I just made a big boo boo!
I got phone unlocked using the superuser option through OdiN *FLASHED KERNEL*
I disabled superuser after it all seemed to work and now I cant get the phone off the samsung logo screen
I got into bootloader to factory reset...and its still stuck
I have been trying to get the MTP driver to install and I am having no luck, I tried the registry entries to delete the upperfilters but didnt have one, so created one and tried to install as it said and deleted it again...still stuck on samsung screen...
have i broke my phone? is there anyway to fix this at all? cant connect to kies or Odin
Any help would be most appreciated x
Got it to load again i reinstalled the original rom now to see if i need to unlock it again good to see it switch on x
What's the superuser option you flashed, wouldn't mind reading on it.