Out of their warranty of course because the phone shows drop marks
They told me that the board is damaged and that is why the phone keeps rebooting. Anyone else had a similar problem?
Thanks in advance.
TheRipper7 said:
Out of their warranty of course because the phone shows drop marks
They told me that the board is damaged and that is why the phone keeps rebooting. Anyone else had a similar problem?
Thanks in advance.
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Yes fight with them. Ask them to provide proof that the phone is damaged, tell them its wear and tear.
I bricked my phone. I sent it in and they told me the exact same thing. I went on Facebook and wrote on there wall. I told them to prove I dropped it and that the problem is a result of drop damage. They sent me a new phone .
I sent a patronizing complaint on their page but I'll get a second opinion when they return my phone.
My main complaint is the cost of the repair which they quoted 100euros+vat while the sale price if the phone has now dropped to 170 euros I know they ship the phones to an LG authorized repair center but the repair price is beyond belief...
Related
I'm having a nightmare with Samsung UK repair centre. Could do with some advice...
I'll try to keep this short. Basically my phone has had reboot problems since I bought it back in May. It would reboot itself while sat on a desk or in my pocket (on standby). Every now and then it would get stuck in the boot animation loop and require a factory reset. It went back to Carphone warehouse once for a repair, where they flashed it and replaced the battery, but this did nothing to fix the problem, and after a few months of perseverance with the rebooting ( I couldn't bring myself to wait another 4 weeks repair time...) I had had enough and contacted Samsung direct as their repair turnaround is shorter, and it went back to them for repair. I got the phone back today and they are claiming the fault is water damage and as such the warranty is void. This is bulls##t and the phone has not been exposed to any more moisture than any phone is exposed to in general use.
They could not give any sort of detail on the water damage, but suggested that it may be discolouration on the motherboard. I recall in the first few weeks of owning the phone the phone got very hot (too hot to touch against your shin hot). Could this display similar colouration to water damage?
I seem to be banging my head against a brick wall with the repair centre call centre and Samsung customer support are not offering any resolution options. I'm loathed to write off my warranty and a £500 phone cost. So any advice would be appreciated.
pixate said:
This is bulls##t and the phone has not been exposed to any more moisture than any phone is exposed to in general use.
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what moisture do you expose your phone to in general use?
Humidity in the air (not much of that in the UK...) Kettle boiling in the kitchen. That sort of thing... The point I'm making is that it's not been exposed to moisture beyond that expected in normal use, something the phone should be resistant to.
Its probably the usual condensation fault across all makes of phone its a known warranty reject .
Water damage is shown by on-board indicators .
One Samsung have refused warranty fair enough you can proceed by writing directly to Samsung UK stating your case .Or pay for a specialist phone engineers report and if they find no water damage then go back to Samsung .
jje
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Do you have a telecommunications ombudsmen in your country?
If so contact them and put your case forward.
I bet after they contact your carrier, retail outlet or Samsung you get a new phone.
I know a mate who got a new phone from both the carrier and the manufacturer.
Sent from my GT-I9100 using XDA App
Thanks, yeah we have Ofcom in the uk, and also a trading standards organisation. I May have to get them involved if I can't work something out with Samsung. The fault I have problems with has been on the phone since I got it out of the box, and certainly isn't water damage. Trouble is if there is some sort of liquid detection inside and it's changed colour, how can I prove that the phone was only subjected to normal use, and not exposed to moisture?
pixate said:
Thanks, yeah we have Ofcom in the uk, and also a trading standards organisation. I May have to get them involved if I can't work something out with Samsung. The fault I have problems with has been on the phone since I got it out of the box, and certainly isn't water damage. Trouble is if there is some sort of liquid detection inside and it's changed colour, how can I prove that the phone was only subjected to normal use, and not exposed to moisture?
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Its not a network problem so OFCOM is no use . The phone is not part of your network contract .
Under UK consumer law your supplier of the phone is liable for warranty .You have since been to Samsung who in law have no responsibility bar their extended warranty .
Samsung have said no its a user fault we are not responsible so its up to you to prove them wrong .
Trading standards will have experience of the water damage issue and may be of help .
jje
I've read a few posts around the internet about peoples galaxy s3s just dying and not turning back on, even after charging. This happened me last week. It wouldn't reboot either. I brought it back to the shop and they were unsuccessful there too. They sent it away to be fixed and are now saying that there is damage to the system connector (they said this is where the charger goes in). They are saying its my fault and I have to pay to have it repaired. I know I haven't done anything that would have damaged this. Anyone any ideas about what I should do? I think someone somewhere is just trying to get a bit of money from me!
If you have sent it to the AUTHORIZED service center than you dont have choice than to pay and get it fixed but if not than get your device back and than send it to the authorized samsung service center, you will have a better recomendation...
jessiex said:
I've read a few posts around the internet about peoples galaxy s3s just dying and not turning back on, even after charging. This happened me last week. It wouldn't reboot either. I brought it back to the shop and they were unsuccessful there too. They sent it away to be fixed and are now saying that there is damage to the system connector (they said this is where the charger goes in). They are saying its my fault and I have to pay to have it repaired. I know I haven't done anything that would have damaged this. Anyone any ideas about what I should do? I think someone somewhere is just trying to get a bit of money from me!
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Its damaged then you need to go to court to prove your word against them .
If you put in a wrong connecter force a connector or bend a connector you can damage the connection pins .
I would ask for the engineers report as to the problem to decide if you are indeed to blame . Bents pins etc then no argument its damaged by the user .
jje
i will keep it short and sweet.
my phone suffered from sudden death few weeks back. It wouldn't switch on or charge. It was working 100% fine the night before the morning where phone was dead.
anyways I called Vodafone and they said that's okay Sir we will do an exchange basis. I.e courier comes with a refurbished Samsung galaxy s3 in exchange for my phone and that should be the end of it.
However few days ago i received a letter for a charge of £100 for liquid damage.
Now the thing is phone has never been near water ever as far as I'm aware so I'm baffled
For time being i have paid charge as it was added to my phone bill.
anyways I have uploaded a picture they sent me of the so called water damage. I'm concerned that's its a scam and they have taken picture of another phone or put water on board them self.
I said i would be happy to return exchanged phone for damaged one i sent in but they refused and said Samsung wouldn't honour the warranty anyways as it has water damage.
donovan2123 said:
i will keep it short and sweet.
my phone suffered from sudden death few weeks back. It wouldn't switch on or charge. It was working 100% fine the night before the morning where phone was dead.
anyways I called Vodafone and they said that's okay Sir we will do an exchange basis. I.e courier comes with a refurbished Samsung galaxy s3 in exchange for my phone and that should be the end of it.
However few days ago i received a letter for a charge of £100 for liquid damage.
Now the thing is phone has never been near water ever as far as I'm aware so I'm baffled
For time being i have paid charge as it was added to my phone bill.
anyways I have uploaded a picture they sent me of the so called water damage. I'm concerned that's its a scam and they have taken picture of another phone or put water on board them self.
I said i would be happy to return exchanged phone for damaged one i sent in but they refused and said Samsung wouldn't honour the warranty anyways as it has water damage.
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One its a question in the wrong forum .
Two Samsung does not cover water damage if the indicators show .
Three water damage not an uncommon problem on any mobile phone .
Four having a repair and then getting a bill later is due to them exchanging the product and finding waranty was void after the exchange presuming it was SDS .
If it had gone back for repair and no exchange you would have been informed of the cost first .
jje
You need yo take this to the vodafone forum, this is a common occurrence wiyh them.
Rthe moisture strips can become 'activated` from many things out of your control and if this happens vodafone will NOT repair under warrenty. This is where (as you will be instructed by many established member on the vodafone forum) that you need to send to samsung approved repair centre, as there are apparently firther water damage markers inside the phone which give a better indication of water damage.
My personal instructions, but you are free to go your own way, contact vodafone, instruct your phone be returned (if they have give you another return that one) and send phone to samsung directly. You will no doubt have a different and better outcome.
Sent from my GT-I9300 using xda app-developers app
This is why you shouldn't go to your network provider... Just go to Samsung straight away and you won't get any bull****.
Liquid damage can also be triggered by sweat or rain.
Hi,
My phone got stuck looping on the Samsung logo. Sent it away for repair and currently the status is "Device Beyond Economical Repair
".
Can you take a look at the attached picture and let me know what you think it represents? (It was uploaded by the repair company to my repair status page).
Are they suggesting that I've damaged the phone and the item won't be covered by warranty... or that the item will be covered by warranty.
If it's the latter, why bother taking a picture, just hurry up and replace the phone.
This was done through EE repairs (UK) and quite frankly the whole operation is slow and incompetent. I've rung three times to get an answer, the first two times I disconnected after being on hold for 30 mins. The third time I was disconnected mid call. Will have to ring again next week as they aren't available at the weekend.
Device Beyond Economical Repair
Means it will cost to much to repair .
No indication of warranty or not judged on the information you have posted .
Do you have an I9300 ??
http://www.ifixit.com/Teardown/Samsung+Galaxy+S+III+Teardown/9391/1
Economic repair means its too expensive to repair. If it was covered by warranty, you'd have a replacement rather than a fix, however since they're telling you its beyond economic repair, I would assume its not covered by warranty
Sent from my GT-I9300 using Tapatalk 4
orygnedi Camaret
Hi, thanks for the replies.
Yes it's an I9300 and it's within the Samsung warranty period.
Any idea what's being illustrated in the attached image?
Looks like water exposure but best they clarify
Sent from my GT-I9300 using Tapatalk 4
I have had a look at the tear down and the repair manual and cannot tell what it is as i don't see a water indicator in that position .Looks more like a heat sink from the pictures.
That was my guess too Frustrating because it hadn't ever got wet. Thanks for your reply!
aph5 said:
That was my guess too Frustrating because it hadn't ever got wet. Thanks for your reply!
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Condensation = wet
JJEgan said:
Condensation = wet
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Yep, and if it is indeed water damaged then it must have been through condensation.
Hi everyone,
I had ZTE for 2 weeks when I went to the the rainforest in Australia. (Near Mission Beach) It was extremely hot there, they said it was a heat wave. When I last looked at the mercury thermometer it was about 42°C in the sun, It was extremely humid as well. So not really good conditions for any electronics or people I guess?
After 3 days my phone didn't do anything any more, it was completely charged in the morning 2 hours later it didn't do anything it wouldn't unlock screen's completely black.
Things I tried:
- Holding power for a minute.
- Charging it for a full day.
- Hooking it to my computer.
- Waiting a week.
It's completely unresponsive only the red dot appearers when I plug it in.
I contacted the seller and they only responded with:
hello,
sorry for the problem,may I know what is the problem on the phone more clearly? it can;t be turned on after charging?
the phone we sent you was the original one and has been tested before shipment.
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hello,
sorry, if the phone has been used, we will check it if it was new, then offer refund .
would you please just return us the phone for checking and replacement?
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Now my question is:
Are there stickers in the ZTE that indicate overheating or water damage or anything like that?
Or any other reason they could refuse me the warranty? Heat and humidity shouldn't be a reason for the phone to die right?
My Oneplus one also did from the heat here in Australia, and they only want to replace it not refund it. So I need to pay to send it back to them, then they send me a new one to Belgium so my family can sell there. Hopefully I will just get my money back for the ZTE because now I'm here with 2 unresponsive smartphones and loads of trouble with the warranty.
Thanks in advance!
Interesting question. I have a Nubia z7 mini, and recently I was in vegas for 1 week, and temperatures there were between 42 and 48 degrees everyday. Never had an issue with my phone. there is no sticker for heat damage. But there is for water damage, its under the cover.
To be honest I would not have mentioned heat to the seller, I would of said it just didnt turn on one day for no reason. unless you got it wet, there should be no issue getting a replacement or repair I doubt they will refund your money.
That is the one big down side of buying imported Chinese phones. The way I see it is once you own the phone your on your own. Dont expect great customer service or warranty cover once your money is handed over. If they offer to repair or replace I would just get the phone back to them asap even if it costs you shipping as you are lucky you have a seller that even replies to your emails!