[Q] Google Play Music download for Offline play - Android Q&A, Help & Troubleshooting

So is anyone else having issues where when you want to Download an Album or Playlist on Google Play Music (Subscription) it goes to the Download Queue in "Manage Downloads" but it doesn't download? Even if you are on WIFI? I have spoken to Google and they have to escalate to try to resolve the problem.
I have uninstalled, re installed, cleared app cache, installed to device storage and my SD card. I tried downloading off my mobile Data but the only error I get is "Cannot download". While on Wifi I get nothing. Nothing happens at all. I remember this happening to a smaller degree before, but I just closed app and restarted and it would start downloading.
I do have the newest version of Play Music. But I havent seen anyone post anything about this.
I should mention I have HTC One M8 and I have not had this problem with Play Music since ive had the phone for the last 4 months.

bigmyke84 said:
So is anyone else having issues where when you want to Download an Album or Playlist on Google Play Music (Subscription) it goes to the Download Queue in "Manage Downloads" but it doesn't download? Even if you are on WIFI? I have spoken to Google and they have to escalate to try to resolve the problem.
I have uninstalled, re installed, cleared app cache, installed to device storage and my SD card. I tried downloading off my mobile Data but the only error I get is "Cannot download". While on Wifi I get nothing. Nothing happens at all. I remember this happening to a smaller degree before, but I just closed app and restarted and it would start downloading.
I do have the newest version of Play Music. But I havent seen anyone post anything about this.
I should mention I have HTC One M8 and I have not had this problem with Play Music since ive had the phone for the last 4 months.
Click to expand...
Click to collapse
I had the same problem with ZTE Imperial (only with any kind of download) and it turned out being my phone. It would say that it is recieving data but wouldnt do anything intill i turned my wifi on/off. I solved my problem with a simple system update. Hope it works for you

Related

[Q] Market Web Installs never start downloading.

Market web installs from "market android com" never start. ('m not allowed to post links)
Under "My Devices" in the settings page it shows my Atrix, It has a "Registered on" date (today) but it doesn't have a "Last Used" date (it shows a dash).
I have followed all the suggestions on the help page. (log in, log out)
My Market App version is 2.3.2.
Google Talk works. The Market App works. Clearing Data and Cache for the Market doesn't help any.
I'm signed in with a regular Google account. (not an apps account)
Any suggestions?
This might sound obvious, but have you tried restarting it or resetting it?
Yep. Lots of restarts.
Does the market work on anyone else's Atrix or is it just me?
I read somewhere that if you open Google Talk and sign out then sign back in, it should get the market web installs working because of a communication problem.
Timbits93 said:
I read somewhere that if you open Google Talk and sign out then sign back in, it should get the market web installs working because of a communication problem.
Click to expand...
Click to collapse
Yeah, that's on the help page. Didn't work.
Empty market cache, and uninstall market upgrades (if any). Had the same problem before with other phones, I do not think this is atrix specific.
Getting the market to upgrade afterwards required some manual steps as well. Too lazy to look that up now though, just google it.
bl0wf1sh said:
Empty market cache, and uninstall market upgrades (if any). Had the same problem before with other phones, I do not think this is atrix specific.
Getting the market to upgrade afterwards required some manual steps as well. Too lazy to look that up now though, just google it.
Click to expand...
Click to collapse
I emptied the cache and uninstalled updates. On the first launch I got the old market, on the second launch it had upgraded back to the new one. I also tried a reboot. Still doesn't work. Good idea though, thanks.
Bump! Any fixes for this? I'm having the same issues. The Market web store even lists my phone being last used on Feb 25 (the last day it was pushing app downloads from my computer). However, when I download apps from my phone, it shows up on my account online.
delta530 said:
Bump! Any fixes for this? I'm having the same issues. The Market web store even lists my phone being last used on Feb 25 (the last day it was pushing app downloads from my computer). However, when I download apps from my phone, it shows up on my account online.
Click to expand...
Click to collapse
I thought I was having this same problem, but I was in battery saver mode and had auto-sync disabled. After re-enabling it, the downloads just began automatically.
I had the same issues at first and tried all th above fixes and the ones on the google help page. nothing worked at first. i waited a few hours and tried downloading again and everything worked fine. i can't really explain how but it just started working.
I have had this problem for 5 days =/ Now I just chrome to phone the link and open it with market =/ I have done all the above, contacted Google and posted at Motorola Site. Nothing works.
Darn I am having the same issue. Just got my Atrix an hour or two ago...so we will see what happens. I'll try and keep you updated.
Edit: Mine just started working, so I don't know what the problem with yours is. Hope you get it worked out.
I have same problem here with my Hd2 DFT android Rom maket works fine but it never start downloading any apps :/ please some help ??!!
Do you have apps/the market to update only on wifi? And you haven't opened the apps to have them generate an, "I'm here", marker for the market to send you stuff, when you were hooked up to wifi?
I wondered the same thing...
Good news guys Google talk was not working for me so I re flashed my phone and reconfigure it now Google talk work and market too I don't know if it will works for you but for me it working great now hope it help a bit
Sent from my HTC HD2 using XDA App
Port 5228
This may not help everyone, but I ran into this same problem.
Each day, my downloads weren't sent to my phone and my gmail wasn't pushing consistently, but by the time I got home, everything seemed to be working again. I noticed that I was also unable to log into google talk on my office's wifi (which seems to be the key to getting everything else to work). A coworker with a samsung android phone was having the same problem.
We worked with our network administrator to unblock certain ports on the wifi firewall. We finally resolved this issue by opening port 5228. Now everything is pushing correctly. See if this port is blocked on your wifi.
The weird thing that kept throwing me off is that even if I switched off wifi and used ATT, it was still having problems for a period of time.

[Q] Google Play stuck "Downloading", help?

So I just flashed viperROM and rooted via the RegawMOD. Whenever I try to download a app from the Google Play store, it just refuses to download. It'll display the "Downloading" dialog and the icon will pop up in the notification bar, but it won't actually download. I've already tried clearing the Play Store's cache and the Download manager's cache. It didn't help. I am connected to the internet. When I tried downloaded the SwiftKey 3 beta off of their website, it worked. Anyone know how to solve this problem?
i rooted with regawMOD too and i locked my bootloader back and unrooted and i am having the same problem.i even ran ruu and still having the same troubles.
Did you try clearing the data in the google app store in addition to the cache? You will have to sign back in I think but that would be the next step. Otherwise I suppose just wait awhile and try again later after a reboot or something.
I had a similar problem and what I had to do was create a new google account then log into the play store with that account and delete my old google account. Once that's set check if you can download an app with your new google account. If you can then you should be able to log in with your old account and solve the problem.
Evo_Shift said:
Did you try clearing the data in the google app store in addition to the cache? You will have to sign back in I think but that would be the next step. Otherwise I suppose just wait awhile and try again later after a reboot or something.
Click to expand...
Click to collapse
I did try clearing everything. It still wouldn't work.
I noticed this the day I bought the phone.
It's really annoying when I've got app updates. If I click on the batch update button to update multiple apps, it won't complete unless I stay on the update page and keep the phone from going to sleep. Otherwise, the first app will update and the rest will stall on "downloading". This happen pre and post root.
Very annoying.
jimmyg41 said:
I had a similar problem and what I had to do was create a new google account then log into the play store with that account and delete my old google account. Once that's set check if you can download an app with your new google account. If you can then you should be able to log in with your old account and solve the problem.
Click to expand...
Click to collapse
.
Just tried that. It didn't work.
its not you, its the service again.... i just flashed CM9 on my TF101 and am having the same issue as you describe .....probably an apple injunction on app patent infringement
not sure if this helps but worked for me.disconnect from your wifi if connected and just try to redownload the app.my wifi is good but foe some reason it won't work with wifi.
Not sure what is going on...mine isn't working either. My girlfriend is on straight talk, the t mobile part, i am on straight talk also, the att part. Neither are working on wifi or cell data. Stuck at downloading.
Its working again, i didnt do anything except try later
Sent from my GT-N7000 using XDA
And its working again, but no apparent reason.
WiFi_N said:
So I just flashed viperROM and rooted via the RegawMOD. Whenever I try to download a app from the Google Play store, it just refuses to download. It'll display the "Downloading" dialog and the icon will pop up in the notification bar, but it won't actually download. I've already tried clearing the Play Store's cache and the Download manager's cache. It didn't help. I am connected to the internet. When I tried downloaded the SwiftKey 3 beta off of their website, it worked. Anyone know how to solve this problem?
Click to expand...
Click to collapse
A lot of people have been having that problem...its Google that's causing the problem...its not us or the phone itself...
Sent from my HTC EVO 4G LTE using Tapatalk 2.
I am having this for 2 weeks, 2 phone have the same issue. Try to flash different ROM but fail
It must be google, what the heck they are doing!
Really irritating.... I, too, have this issue occasionally, usually on a large download ... like Sky Safari Pro (570 mbytes). Two months of this and my Note freezes during the episode. Only solution I have found is to turn off WiFi, power down, remove SIM and restart. Only then can I kill the download in Google Play. I have seen this on 3 different stock ROM's and 3 different Customs. GB and ICS. Currently on ICS XEU.
Usually waiting an hour or two and then it's okay.... batch updates are a real killer with this and I also see the first download okay then the rest hang and have to be shut down manually.
Google????????
Looks like this thread is closed..coz its back to working here..
Now i'm experiencing the same exact thing. T_T
I created a new thread..if there are suggestions for a solution..please post there..tq.
~ [Q] I can't seem Install/Update anything from Google Play..HELP!! T_T ~
Edit: Problem SOLVED..follow the link above for details.

Play Store not downloading apps via computer

When I visit Google Play from my computer and try to install an app, it doesn't work.
I've tried force-stopping Google Play on my phone and restarting it, but that hasn't done anything.
I have flashed a couple of ROMs over the last few days, so I'm thinking that might have something to do with it, although that never affected my old phone at all.
Am I missing something really obvious? Can someone suggest a fix?
Is the phone's data connection working without issue?
If you're running on 3G and your phone went to fast dormancy it could take several seconds before it even registers the Download attempt/
It's connected to wifi, sleep policy is "Never"...
Fixed it. I deleted my Google account from the phone, and then added it again. Went to Google Play on the phone and downloaded an app. Then went to Google Play on computer, and selected another app - this time it installed to my phone instantly.
Don't know why this worked, but it did
This didn't work.
setspeed said:
Fixed it. I deleted my Google account from the phone, and then added it again. Went to Google Play on the phone and downloaded an app. Then went to Google Play on computer, and selected another app - this time it installed to my phone instantly.
Don't know why this worked, but it did
Click to expand...
Click to collapse
Hey this didn't work for me. Any other suggestions? Running CM9 on SGH-T999. Thanks!

[Q] Unable to download from Google Play

Hello,
I am using HTC explorer (Android 2.3.5) for about a month now. For the past 2 days I am facing a strange problem. I am unable to download apps from Google Play via internet pass through. I am able to browse the internet but when I try to download any application, a grey bar appears saying "Waiting for network" and it never ends. I am able to download the same apps through Wifii. I tried all the possible solutions to make this work (hard reset, soft reset), but found no luck. I changed the default 2GB sd card with a 4GB sd card same days back. But even after that I was able to download via internet pass through. This is little strange. Can somebody help me in this respect.
Thanks in advance,
Nirmal Kumar Bhogadi
Try to clear cache and data of play store
I'm having the same issue. I've used internet pass through on my EVO 3D for quite a while, thinking about changing plans to less data. Pass through works fine for almost everything, but suddenly won't download Google Play updates. But if I clear data and cache, it then thinks there is no update. It is as though it updated, but doesn't recognize it as having completed. The one thing I haven't been able to update ever by PT is new maps for CoPilot Live. It absolutely insists on wi-fi.
Clear data from google services framework, fixes most problems with Google apps.
Sent from my HTC Sensation
No Luck
Thanks for your replies guys!!!
I cleared the data of google services framework, play store but still the problem exists. I am still unable to download from play store via internet pass through
SOLUTION
Hi there,
go to settings> applications>put a tick mark or select unknown sources . Ur problem wil be solved.
Thanks G_IVAR, for posting a reply. But the option is already checked. The only way is working is to settings--> applications--> Manage applications--> Google Play Store and click on Uninstall updates. The Play Store disappears on the phone and the Old market appears. Now when i try to download any application (with internet pass through), the download starts (making me happy) and disappears within 5-10 seconds. When I check my phone this time, again Google Play appears instead of Market. I think the Google guys have made something so that the market apps doesn't download with internet pass through (with a USB cable).
reply
nirmalbhogadi said:
Thanks G_IVAR, for posting a reply. But the option is already checked. The only way is working is to settings--> applications--> Manage applications--> Google Play Store and click on Uninstall updates. The Play Store disappears on the phone and the Old market appears. Now when i try to download any application (with internet pass through), the download starts (making me happy) and disappears within 5-10 seconds. When I check my phone this time, again Google Play appears instead of Market. I think the Google guys have made something so that the market apps doesn't download with internet pass through (with a USB cable).
Click to expand...
Click to collapse
ur mentioned way is working for me tanq
Thanks a lot D
G_IVAR said:
ur mentioned way is working for me tanq
Click to expand...
Click to collapse
It worked for me too but I have to uninstall the updates on Google Play Store everytime
This probably won't help, but I'm curious. What happens if you go to Google Play via a PC and try to do a remote install that way?
G_IVAR said:
Hi there,
go to settings> applications>put a tick mark or select unknown sources . Ur problem wil be solved.
Click to expand...
Click to collapse
this solution worked for me previously as well.
I think the Google Play website was bugged for a few days.
Now it's back working.
Oscar-Mark said:
I think the Google Play website was bugged for a few days.
Now it's back working.
Click to expand...
Click to collapse
still am unable to download applications using pass thru facility.
Having Same problem (HTC ONE V)
The problem is with play store app ver 3.7.13
problem started couple of days ago
any permanent solution for unrooted phones?
nirmalbhogadi said:
Hello,
I am using HTC explorer (Android 2.3.5) for about a month now. For the past 2 days I am facing a strange problem. I am unable to download apps from Google Play via internet pass through. I am able to browse the internet but when I try to download any application, a grey bar appears saying "Waiting for network" and it never ends. I am able to download the same apps through Wifii. I tried all the possible solutions to make this work (hard reset, soft reset), but found no luck. I changed the default 2GB sd card with a 4GB sd card same days back. But even after that I was able to download via internet pass through. This is little strange. Can somebody help me in this respect.
Thanks in advance,
Nirmal Kumar Bhogadi
Click to expand...
Click to collapse
having same problem in my htc vivid. i think Google play is now only use carrier data. i even flash my whole device and factory rest may be for 15 times but the result is same "waiting for network"..........................pls let me know if you find out any solution.
Well then Google should update the Play Store app to fix it soon.
reply from google support (didnt solve the problem)
we should contact google support.i mailed them this was there reply but it didn't work
Thanks for contacting us about this issue- it sounds like you're having general connectivity issues. It's frustrating for us when users have problems with connectivity, because there is only so much we can do before you need to contact your service provider. However, I'd like you to try the following troubleshooting steps to resolve this quickly:
- Reboot your device
- Confirm that the app Google Authenticator is up to date - visit Google Play, then tap My Apps to see if you have an update available
- Sign in and out of Google Talk to restore connection to our servers:
1. Go to your device’s app launcher, and press the Talk app
2. If you’re already signed into Talk, press Menu, and then touch Sign out
3. Launch Talk again to sign in (if you are unable to sign in, please let me know)
- Clear the cache of the Google Play Store app (Settings > Applications > Manage applications > All > Play Store > Clear cache)
- If you're using WiFi, ensure firewalls are not blocking access to ports required for Google Play (TCP and UDP 5228)
- Confirm that there is strong connectivity on your device, and contact your mobile service provider if you aren't connected
If none of these steps resolve the issue, please let me know, and I will continue to investigate the problem - any other detail you can provide about the issue and how/when it occurs will be extremely helpful. Have an excellent day.
Hi there,
I'm using a Sensation, and also having this problem. It's really most annoying.Any idea how widespread this problem is, or if it is something that Google has disabled deliberately?
Me too... but I'm able to download using JellyBean... but ICS can't..
Accidentally sent from my Google Nexus S

can't download songs right now. check your internet connection

Anyone else getting "can't download songs right now. check your internet connection" when trying to download music from Google Music?
I've cleared cache, data, re-installed and deauthorised my device (Google Nexus) from the website... I'm running Stock JB - but also occurs with Bugless Beast. This has only started happening recently - last couple of days or so
more importantly does anyone have a solution?
thanks!
maxdraki said:
Anyone else getting "can't download songs right now. check your internet connection" when trying to download music from Google Music?
I've cleared cache, data, re-installed and deauthorised my device (Google Nexus) from the website... I'm running Stock JB - but also occurs with Bugless Beast. This has only started happening recently - last couple of days or so
more importantly does anyone have a solution?
thanks!
Click to expand...
Click to collapse
Figured it out myself: Although I had 500+Mb of storage free that was apparently causing the problems. There was no message indicating storage was an issue. I cleared various app caches until I had 1GB+ free and now all seems well
It happened to me too. But it was not resolved by clearing cache. I resolved it by going to Play Music on a browser and deauthorising the other devices and instances I already had on my authorised devices list. It can take up to 10 devices and instances, when you exceed that you cannot download to any device again.
ezeuba said:
It happened to me too. But it was not resolved by clearing cache. I resolved it by going to Play Music on a browser and deauthorising the other devices and instances I already had on my authorised devices list. It can take up to 10 devices and instances, when you exceed that you cannot download to any device again.
Click to expand...
Click to collapse
This worked for me as well. I had filled up my list of authorized devices. Apparently flashing a new ROM makes your phone look like a new device to Google.
I keeps getting this mesage: "Can't download music right now. Will try again later".
Anyone has solution on this problem?
MinnesotaVikings1961 said:
I keeps getting this mesage: "Can't download music right now. Will try again later".
Anyone has solution on this problem?
Click to expand...
Click to collapse
Getting the same thing, on latest cm10 nightly for GS3...
i have 10gb free... tried re-adding my google account, and reinstalling google play app.
Same here
ZoidRyan said:
Getting the same thing, on latest cm10 nightly for GS3...
i have 10gb free... tried re-adding my google account, and reinstalling google play app.
Click to expand...
Click to collapse
Same crap for me. Only 2 devices authorized so not that.
So...nobody? Having this problem on my Sprint Note 2 running stock. It just says "Can't download music right now, will try again later." Totally useless error message. Thanks, Google.
AtomicPlayboy said:
So...nobody? Having this problem on my Sprint Note 2 running stock. It just says "Can't download music right now, will try again later." Totally useless error message. Thanks, Google.
Click to expand...
Click to collapse
i completely agree.. freaking useless... guess i will have to keep syncing using dropbox
AtomicPlayboy said:
So...nobody? Having this problem on my Sprint Note 2 running stock. It just says "Can't download music right now, will try again later." Totally useless error message. Thanks, Google.
Click to expand...
Click to collapse
Also getting the error on my nexus 10.
Are the others with the same problem also using 2 step authentication? that's my current guess about the cause of it.
I've cleared the cache, cleared the app data, re-installed, etc. Have deauthorized it it in music and in 2 step authentication, but no luck with anything so far.
I called google about it and got an email telling me I needed to move the songs to my SD card
Might call them again b/c it's preventing me from saving purchased music as well now.
I've been getting this a lot the last two days.
Do a factory reset and re sign in your Google account.
"NEVER CALL YOURSELF NOOB BE A NEWBIE"
PM me if u need help
Sent from MOON......
I had this same issue but it turned out to be just one fricking song that it was stuck on. I removed that song from the queue and it started up again. I have no idea why, but this process is really finicky
Hello,
when pinning music to my external Sd-card for offline use in Google Play Music, the app constantly stops saying it "Can't download music right now, will try again later" for no apparent reason (30 GB still available on the card, Wifi connection working just fine), sometimes even REMOVING already downloaded songs (at least that is what the "storage available" info in the setting says, suddenly is jumps back to 28GB from 20GB for example) -
why is that and how can I fix it? Can't seem to download all pinned songs, have been at it for over a week now...
I am using a Sony Xperia ZL with CM 11 and the newest Google Play Music Version, have not authorised too many devices.
With regards,
Tom

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