This is kind of an obnoxious issue with one of the new Android flagships. Android 5.0 has a "smart lock" feature that unlocks the phone based on your GPS location or if a trusted device is paired. The point of course is that you shouldn't have to unlock the phone when you're paired to your car, or to your Android Wear device, or at home or work, for example. But on the Galaxy S6/edge, it doesn't bypass the fingerprint lock, so when both are enabled you have to unlock twice. Tbqh I'm not sure Samsung's actually going to fix it. Their live chat didn't have much to say on this. I thought I should mention it in case anyone was thinking about enjoying the smart lock features AND using the fingerprint scanner.
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Valyncia'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603597159X
Valyncia: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Hello Valyncia
Valyncia: Hello.
Valyncia: Please go ahead with your question.
Visitor: When I have fingerprint lock screen security enabled, it works fine
Visitor: but when I also enable smart lock, smart lock does not bypass the fingerprint lock
Visitor: is there a bug # for this issue?
Valyncia: As of now, we have no reported complaints regarding this issue.
Visitor: Thanks, I'd like to report one
Visitor: It's easy to reproduce
Visitor: 1. Enable fingerprint lock
Visitor: 2. Enable smart lock with a trusted device or location
Visitor: 3. either pair the trusted bluetooth device, or be in the trusted location
Visitor: 4. lock screen still requires you to swipe your fingerprint
Visitor: expectation is smart lock would bypass fingerprint lock
Valyncia: Thank you for your valuable feedback, I will certainly make a note of it.
Valyncia: Is there anything else that I can assist you with?
Visitor: Thanks. Could I take a ticket # or report # so I can follow up on this issue?
Valyncia: Unfortunately, we do not have an option to create tickets for this issue.
Visitor: Is there another department that would be able to open a ticket to get this actually fixed?
Valyncia: We will note the issues and follow up it with our higher deparment.
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It works fine for me with the head unit in my car and the headset in my motorcycle helmet. I do wish it would bypass the lock screen completely. I still have to swipe up to get to the home screen.
cpshoemake said:
It works fine for me with the head unit in my car and the headset in my motorcycle helmet. I do wish it would bypass the lock screen completely. I still have to swipe up to get to the home screen.
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If you have to swipe, it's not working. What you are describing, is smart unlock not working. Try it on a Nexus 6 and see m8
ThugEsquire said:
If you have to swipe, it's not working. What you are describing, is smart unlock not working. Try it on a Nexus 6 and see m8
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Well it half works then, because it does bypass the fingerprint lock.
I had this same problem. When connected in my car it has a swipe up, then it asks for a fingerprint (which is super hard to do in the timeout time). Outside my car it is simply fingerprint. Same thing with my headphones. Just happened right now. Fingerprint unlocks. Connect headphones: asks for swipe up... stalls... then goes black before i can use finger. Wake back up fingerprint unlocks. Lame. This would be a completely awesome feature if it worked.
marclais said:
I had this same problem. When connected in my car it has a swipe up, then it asks for a fingerprint (which is super hard to do in the timeout time). Outside my car it is simply fingerprint. Same thing with my headphones. Just happened right now. Fingerprint unlocks. Connect headphones: asks for swipe up... stalls... then goes black before i can use finger. Wake back up fingerprint unlocks. Lame. This would be a completely awesome feature if it worked.
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Works for me; when connected to my Moto 360 it bypasses the fingerprint unlock. A normal screen swipe unlocks the device.
had the same problem. I had to disable smart lock
Is there a forum that Samsung watches for these issues? Talking on XDA won't do us any good. We need to post it on a samsung board in order for them to take notice.
Same thing is happening to me - when connected my car it has swipe to unlock THEN it asks for a fingerprint... really rather irritating...
This is not a problem on my edge I added my gear to trusted devices and it successfully bypasses the fingerprint security.
Is it carrier dependent? On my T-Mobile Edge with the 5.0.2 update that happened out of the box (end of March), I have both fingerprint unlock and smart unlock and when my Zenwatch is in range I don't have to use fingerprint - I do still have to swipe, though.
On my 2013 moto x, once i have unlocked the phone while connected to a trusted device, I am always brought to home screen or open app rather then having to swipe. I feel this is the way it should be for all phones. (I thought that it was TBH)
flarbear said:
Is it carrier dependent? On my T-Mobile Edge with the 5.0.2 update that happened out of the box (end of March), I have both fingerprint unlock and smart unlock and when my Zenwatch is in range I don't have to use fingerprint - I do still have to swipe, though.
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I also have the T-Mobile Edge and I have the problem. You're the second person to say that an Android Wear device bypasses the fingerprint lock. Try unpairing the Zenwatch and use your car or a trusted location and let me know what you find.
In any case, you shouldn't have to swipe when using smart lock. Just use a Nexus 6 and you'll see how it's really supposed to work. With smart lock enabled, simply waking the phone brings you to the launcher, no unlock required.
ThugEsquire said:
In any case, you shouldn't have to swipe when using smart lock. Just use a Nexus 6 and you'll see how it's really supposed to work. With smart lock enabled, simply waking the phone brings you to the launcher, no unlock required.
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I had a Nexus 6 before I got my S6 Edge. Smart Lock (location) did not bring me directly to the home screen, I still had to slide to unlock. Bypassed the PIN code, though. I was on 5.1.0.
Smart Lock isn't working for me, either. I trued setting it up using Location. Haven't tried trusted devices. T-Mobile S6 Edge with the latest OTA.
For me, the smart unlock works when it's connected to my car's bluetooth but it doesn't work for the location.
It is annoying.
Smart lock is not working for me either. The feature itself is grayed out in the Settings. When I paired my 360, it asked if I wanted to add it as a trusted device. I did that but it still keeps asking for fingerprint as if there are no trusted devices.
Mine is T-Mobile S6.
smart lock not working for me either - the setting is configurable but neither location or bluetooth liberate me from having to use the fingerprint unlock even though they are setup properly and smart lock is a trusted agent... bummer
***EDIT: found solution at this link http://forum.xda-developers.com/verizon-galaxy-s6/help/fingerprint-lockscreen-t3078647 - added a new trusted place called Home1 and when the map came up to set location i moved the pin slight away from my house and then back again and when it used a GPS latitude/longitude location instead of an address, i was able to get it working for location...
I got it working with that method as well.
Sent from my SM-G925F using Tapatalk
Not working for me too. Have to swipe and use fingerprint to unlock with trusted JBL Headphones
With ANY phone, the first time you must fingerprint unlock it while connected to the trusted device. After that it should let you in without a problem. My problem is that it requires you to swipe up to actually get into the home screen or app. This is not the way it *should* work.
I have a Galaxy Alpha with a broken screen from a drop. The device seems to be able to boot up, but screen is black so I cant even see anything. Samsung is asking me for 2/3 of what I paid for it, in order to replace the broken screen. Which is a non-starter.
The phone is really only of use to me as a "home" for the Gear app for syncing my Samsung Gear S watch. Unfortunately I had the phone offline and sync was off, at the time I dropped it. I'd rather not buy another phone just as a home for the watch and obviously, I dont want pay for a new screen when the cost is almost price of buying the phone.
Is there anyway for me to turn on the sync remotely or via a host PC? Just so I can turn the sync on and keep being able to use the email on my smartwatch. I have tried the find my phone on Google dashboard but my only option there is to wipe the device or make a call to it, but I cant control any of the settings otherwise.
Any ideas helpful...
Hi, today i dropped my phone and now the screens just black! The phone seems to be working in the background and I can even connect with smart switch. The problem I have is when connecting to smart switch I can't back it up as my phone is password locked and smart switch keeps prompting to unlock the password on phone without an option to unlock using the applications interface.
Is there anyway I can unlock the phone. I want to back it up before sending off for a fix (insurance claim).
I would really appreciate a solution.
Phone: Samsung Note 4
I have a oneplus 3 and have my car set up as a trusted bluetooth device - my understanding is that when connected to my car my phone should unlock - however unless i physically unlock the phone it remains on the lock screen.
I am using the trigger app and have set it to launch google home when i connect to the car however because the phone stays on the lock screen it doesnt work as i want it too.
To be clear i want to connect to the car bluetooth > the phone then automatically unlocks itself and google home is open - this feels like it should be simple but im not getting the desired result!
Please help!
Someone must be able to help?
I've had tasker suggested but its a difficult program to use...
Hello,
I'm pretty good at computers but when it comes to phones I'm a dummy. I set a password in my Galaxy S5 running samsung-stang5litre edition 5.0 I just bought this phone and it had this ROM installed. I looked up instructions online for this phone to remove it (settings are not working or showing for this ROM) for this phone model and there are no instructions for this ROM. How do I remove the password or do I have to reset this phone ? If I reset the phone will it still ask for the password ? The person who sold me this phone also changed how this ROM looks and deleted almost every program out of it before I bought it. Please help me.
Found help
Since no one answered back I contacted someone to help me. I'd have never figured this out by myself. I'm so glad for his help. This is what worked.
What you have to do to remove that pin, go to Settings>Lock Screen> Screen Lock> Pattern> Setup any pattern, then setup Pin Code with it after you setup the Pattern. (You already have a Pin set in, just use it). It will ask you to type it in twice.
Now Power Off and Power On the phone it will ask for the pattern, do 5 to 6 wrong patterns, it might time you out for 30 seconds after that, on the bottom right of the phone it will say "use your Pin Code", hit that button, type in the Pin which you already setup while you were setting up your pattern, then use that Pin Code to unlock the phone. Now Power Off and Power On the phone, you shouldn't have any pin or pattern code to unlock anymore.
This worked for me.