[Q] Sony services centre refused to fix my z2 - Xperia Z2 Q&A, Help & Troubleshooting

It told me that my bootloader is unlock so warranty is void
My phone i switch on is stuck at software corrupted plese use sony pc campion

heyumf said:
It told me that my bootloader is unlock so warranty is void
My phone i switch on is stuck at software corrupted plese use sony pc campion
Click to expand...
Click to collapse
Sony Pc Companion>support zone>Repair Device
This will almost totaly reset your device

If boot loader is unlocked PC companion won't work.
You have to use either EMMA or flashtool

get my phone back now now trying to use emma to solve it
the server slow downloading
i switch on got this error
Sent from my GT-I9100 using XDA Free mobile app

problem solved used emma can already

Related

[How-to] Repair Damaged Bootloader + Trim Area [Red Led][Unknown Device]

Hello again
Sometimes we can brick our devices by a bad unlock, flashing process, or simply bad luck.
The phone doesn't turn on and there is a Red Led Of Death when pressing power button. Even with a GREEN led when we plug the phone with back key pressed the computer detect the phone as "unknown device" so there is no chance to get fixed by Flashtool or SEUS/PC Companion.
Well this problem normally means that the bootloader is broken or damaged. So, in order to fix it we need to write a new SEMCboot and after this we were able to flash a full and fresh firmware with flashtool and unbrick our Xperia.
This process like unlocking process requires SETool dongle/box and a paperclip to make a testpoint to put the phone in flash mode and be able to write the SEMCBoot.
I can help to anyone with a bricked Xperia Arc/Play/Neo/Pro just make send me a PM.
Like unlocking process you will need this 3 programs:
SETool software for unlocking
USB Over network client for remote dongle
Teamviewer client for remote support and guide
THIS PROCESS IS FREE
anyway if you want me to buy a Dr. Peper just
Sometimes even after fix the bootloader the phone doesn't want to boot. In most cases this is by a damaged TRIM AREA (TA).
The trim area is a part of softwere stored in eeprom so it can be read and write with the proper software like SETool.
Read and Write trim area is very easy but you should know that some sectors of the TA are unique for you phone, lets call it Security Units.
The process for repair trim area is indeed very easy.
For sure we need Testpoint like in unlocking or bootloader repair process.
1. Backup Security Units with this script:
Code:
taread:00020851
taread:000207D3
taread:000207Da
2. Write a Working TA backup from another phone (same model)
3. Restore Security Units.
Thats all, now your phone should boot well but is 90% possible that you dont get Signal so for fix that we need to unlocking.
If this last thing is needed you can refer to this thread:
http://forum.xda-developers.com/showthread.php?t=1232050
This could be helpful
That's great news. Thanks
Sent from my R800i using XDA Premium App
OMG, I have to do this My Xperia Play is Broken (only got it month ago) ;(
Sonny788 said:
OMG, I have to do this My Xperia Play is Broken (only got it month ago) ;(
Click to expand...
Click to collapse
I already send invitation for gtalk.
BTW:
Trim area repair process is now tested and working for NEO PLAY and ARC
SETool
When i try to start up SETool it comes up with an error message saying "SETOOL2 SMART CARD NOT FOUND" do i have to buy an setool smart card or am i missing something here?
Blessi360 said:
When i try to start up SETool it comes up with an error message saying "SETOOL2 SMART CARD NOT FOUND" do i have to buy an setool smart card or am i missing something here?
Click to expand...
Click to collapse
alejandrissimo has a smart card, and you will connect remotely to it as per his instructions.
Alejandrissimo said:
Hello again
Sometimes we can brick our devices by a bad unlock, flashing process, or simply bad luck.
The phone doesn't turn on and there is a Red Led Of Death when pressing power button. Even with a GREEN led when we plug the phone with back key pressed the computer detect the phone as "unknown device" so there is no chance to get fixed by Flashtool or SEUS/PC Companion.
Well this problem normally means that the bootloader is broken or damaged. So, in order to fix it we need to write a new SEMCboot and after this we were able to flash a full and fresh firmware with flashtool and unbrick our Xperia.
This process like unlocking process requires SETool dongle/box and a paperclip to make a testpoint to put the phone in flash mode and be able to write the SEMCBoot.
I can help to anyone with a bricked Xperia Arc/Play/Neo/Pro just make send me a PM.
Like unlocking process you will need this 3 programs:
SETool software for unlocking
USB Over network client for remote dongle
Teamviewer client for remote support and guide
THIS PROCESS IS FREE
anyway if you want me to buy a Dr. Peper just
Click to expand...
Click to collapse
SEI IL MIO MITO....you are my idol...in five minutes you have resolved the problem of the sim...in italian language :" TI SEI MERITATO LA DONAZIONE, SENZA TE ORMAI ERO DISPERATO E STAVO PER MANDARLO IN ASSISTENZA A MINIMO 100 EUR...GRAZIE MILLE..."
unlock and fastboot working !!!!!!!!
hi i find solution for my probleme i use omnius se and choose unlock network by certificat license 1day 15euro just need connect testpoint now my r800i working perfect in fastboot mode i flash doom kernel and cm7 without probleme
by
How long was it until you received assistance from him remotely?
no need help
you don't need help by nothing and no need other software or hardware just domwload omnius buy license 1 day 15 euro for unlock android launch omnius connect server with your login and select xperia play and choose unlock by certificat connect test point push power quikly ( 3 second) disconect testpoint and put usb cable on your pc new driver found and auto install now omnius recognise your phone and unlock and repair fastboot on your phone now reboot your phone with hold search button you got a blue led conect your phone on your pc and install adb driver for fastboot now you can flash any kernel or rom in your r800i
sorry for my english
by
soudara said:
you don't need help by nothing and no need other software or hardware just domwload omnius buy license 1 day 15 euro for unlock android launch omnius connect server with your login and select xperia play and choose unlock by certificat connect test point push power quikly ( 3 second) disconect testpoint and put usb cable on your pc new driver found and auto install now omnius recognise your phone and unlock and repair fastboot on your phone now reboot your phone with hold search button you got a blue led conect your phone on your pc and install adb driver for fastboot now you can flash any kernel or rom in your r800i
sorry for my english
by
Click to expand...
Click to collapse
Ok i will try this on my r800at which is now r800a by means of firmware upgrade. But i have one question. In order to hit the testpoint my phone needs to have its battery removed and if that and the USB cable are both gone will pressing the Testpoint and the Power button at the same time do anything?
hi
yes you need battery inserted corectely for testpoint
could you please help me out? I have a working fastboot and flashtooll detects my phone too. the problem is this
(bootloader) Erase operation complete, 2184 bad blocks encountered
OKAY [ 1.513s]
erasing 'cache'...
(bootloader) Erase of partition 'cache' requested
FAILED (remote: Partition not found, or permission denied)
Click to expand...
Click to collapse
I believe that's the reason why my phone says low on space and some firmwares won't flash. Im quite new to SE phones :|
pls pm me asap. im sure my semc is bad. coz now my phone won't flash any firmware. can't re unlock bootloader too.
and omnius can't read semc error code A57CF58A77DB6368
hi
has anybody actually had any help off Alejandrissimo i have messaged him but not noticed anybody saying he has actually fixed it for them ?
He is highly skilled and CAN fix a bricked device, I've had help off him... even free advice on fixing it myself
Please remember time differences i spoke to him at 10:30pm and he was just having lunch
Sent from my R800i using XDA App
elspanish88 said:
He is highly skilled and CAN fix a bricked device, I've had help off him... even free advice on fixing it myself
Please remember time differences i spoke to him at 10:30pm and he was just having lunch
Sent from my R800i using XDA App
Click to expand...
Click to collapse
ahh right thanks mate really hope he can fix it would be buzzing i sent him a message yesterday hopefully get a reply
Did you email him or message him on here.. i emailed and always got a response the same day that was only a couple weeks ago
Sent from my R800i using XDA App

[Q] update neo v unlocked bootloader without brick

Hi, hi have unlock my phone with the ground point method so i think that i have the bootloader unlocked. I have updated two times my phone first with fota and than with wotan both of them bricked my phone, i was able to restore it.
Hoe i have to do for update my phone without have a brick every time?
How can i check if i have the bootloader unlock?there is any app in the market to check it?
Thanks
Go to dialer and press *#*#service#*#* (service being the numbers 7378423)
Then there a option you can look at which tells you if bootloader is unlocked
Although by the sounds of it, it is
Hit thanks if I helped!
Best regards
Sent from my MT15i using xda premium
atk25 said:
Hi, hi have unlock my phone with the ground point method so i think that i have the bootloader unlocked. I have updated two times my phone first with fota and than with wotan both of them bricked my phone, i was able to restore it.
Hoe i have to do for update my phone without have a brick every time?
How can i check if i have the bootloader unlock?there is any app in the market to check it?
Click to expand...
Click to collapse
You can try flashing custom kernel via fastboot, and start phone.
About wotan server, you must be doing something wrong, because if you unlocked BL by test point, you can use SEUS, PC companion or wotan server.
waynekirby said:
Go to dialer and press *#*#service#*#* (service being the numbers 7378423)
Then there a option you can look at which tells you if bootloader is unlocked
Click to expand...
Click to collapse
If you mean on Service info->Configuration
No it wont
It just say if your BL is unlockable.

[Q] Trying to recover warranty

Hello,
I am using a X10 Mini Pro (u20i). I am having problems with my mobile earphone, and since I checked forums and asked SE technical service and they told me that I had to send it because it was a hardware problem.
My mobile is still in the period of warranty, but I rooted it, installed recovery, unlocked bootloader and installed a kernel.
I have SEUS, and I know that I can "repair" my phone to return it to fabric settings, like taking out the root or the kernel.
The problem comes with the bootloader. I know there is an option to relock the bootloader, but I haven't still considered that option.
I was wondering if somebody could tell me if with the use of SEUS the bootloader gets locked again,
Thanks in advance.
If you do a repair with SEUS or PC Companion it will flash the original kernel and rom, but it won't touch your bootloader.
You have to relock that yourself.
i will help you cause i have been searching it too open it conect your phone to flash mode and press restore..... your bootloader was restored
Relock using se tweaker tool.... Its the best..... Be sure before sending to warranty...that the bootloader is locked and ur device is unrooted....
Sent from my U20i using XDA

[Q] Experia X10 lost radio capability..Help!

Hello guys.. Firstly am a noob. i really need help. got question to ask from you guys. recently i try to install custom jelly bean to my x10.
Along way to do that i made a mistake. now my x10 lost radio capability.
it will ask for SIM NETWORK UNLOCK CODE each time i reboot.
theres a lot threads similar to my issue.yes i know. the different is my x10 bootloader is unlockable.
so i cant relock the bootloader like suggested from other threads. i've tried with SEtool. nothing to restore it says.
i think its happen becoz i try to unlock my bootloader TWICE while i didnt realize my bootloader is unlockable. well am a noob..
can anybody help me with this issue please?
With new XPERIA smartphones you are not able to use PC Companion(PCC) or Sony Ericcsson Update Service(SEUS) when the bootloader is unlocked to restore the official firmware.
However, the XPERIA X10i is able to restore the firmware via PCC or SEUS, whether the bootloader is locked or unlocked.
Have you tried following the instructions to restore the phone firmware using PCC or SEUS supplied by Sony Mobile with the phone attached to a PC?
[update]
You did check if the bootloader could be unlocked in the service menu first?
*#*#7378423#*#*
Service Info - > SIM Lock -> [] SIM 0
Dr Goodvibes said:
With new XPERIA smartphones you are not able to use PC Companion(PCC) or Sony Ericcsson Update Service(SEUS) when the bootloader is unlocked to restore the official firmware.
However, the XPERIA X10i is able to restore the firmware via PCC or SEUS, whether the bootloader is locked or unlocked.
Have you tried following the instructions to restore the phone firmware using PCC or SEUS supplied by Sony Mobile with the phone attached to a PC?
[update]
You did check if the bootloader could be unlocked in the service menu first?
*#*#7378423#*#*
Service Info - > SIM Lock -> [] SIM 0
Click to expand...
Click to collapse
yeah i tried to restore the phone firmware using both PCC and SEUS.its not working. no new update for your phone/your phone is up to date.
even with repair the answer still the same.
service info - SIM lock :
[ ] Network 5
[ ] Network subset 5
[ ] Service provider 5
[ ] Corporate 5
[ ] SIM 0
And my location & security - lock SIM card is permanent "checked."
already disable it using SIM with pin. reboot,again it is checked.
any idea so i can fix this?
if you ask me how do i know whether my bootloader can be unlock or not i did check it with sony website.
also with setool after doing some research from here mostly.well after my x10 loss its radio capability of course.
Zonan.PC said:
if you ask me how do i know whether my bootloader can be unlock or not i did check it with sony website.
also with setool after doing some research from here mostly.well after my x10 loss its radio capability of course.
Click to expand...
Click to collapse
I have exactly same issue like u and tried everything on here ..no luck
scorpion100 said:
I have exactly same issue like u and tried everything on here ..no luck
Click to expand...
Click to collapse
Yeah, anyone had any breakthroughs, this just happened to me

Rooting Status: Unknown

Can anyone provide the TA partition for the device? (Not sure if it can be used from other device)
Have the rooting status as unknown after official bootloader unlock. Flashtool relock not working and neither does flashing the stock software seem to help. Fastboot keeps saying command not allowed to everything.
Any ideas welcome.
hello i have same problem. did you find the solution for this problem ?
Not as of yet, Sony support responded to wait for next release, which apparently is supposed to have some fix to it, maybe.
any progress bro ?
because .260 is rolling out
beware of MyXperia!
Disable MyXperia before unlocking the bootloader!
It is in the SONY documentation (maybe you did not read it and just clicked it away).
Do not EVER enable MyXperia again after unlocking the bootloader. You will brick your device.
TA partition is lost for unlocked bootloader. No known way to recover it or to backup it before unlocking with Lollipop only devices.
Content of TA partition is device specific.
@DHGE are there any solution for this problem ? I already update to latest is by the xfirm and flashtools but my rooting status still unknown and when I start my tablet for the first boot I unchecked everything that have Xperia sign..
Please help me I need the tablet to be root..
are there any solution for this problem ?
Click to expand...
Click to collapse
You need to send it in to SONY for repair.
Maybe they swap the board or can do some flash magic.
This will be no warranty repair.
DHGE said:
You need to send it in to SONY for repair.
Maybe they swap the board or can do some flash magic.
This will be no warranty repair.
Click to expand...
Click to collapse
I have same problem...They said me they won't repair my tablet in any way
oh nooo this is sooo bad if sony center didnt want to repair it
mg210789 said:
oh nooo this is sooo bad if sony center didnt want to repair it
Click to expand...
Click to collapse
This is ridicolous...Do you think if you let me trash a new 500 € tablet, will I buy again from you?
@farfetch
maybe sony want to repair it but not under you waraty that mean you must pay for it..
maybe..
mg210789 said:
@farfetch
maybe sony want to repair it but not under you waraty that mean you must pay for it..
maybe..
Click to expand...
Click to collapse
I asked: could I pay for repair if BL results unlocked?
They replied: if BL results unlocked, the device won't be repaired in any way

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