Hello ,
My Sony Z2 phone was running fine, but since yesterday when someone calls me the phone rings normally but the screen freezes. It doesn't show who is calling, just rings and vibrates. The 3 buttons at the bottom of phone (Back - Home - App log) disappear, the top bar freezes as i can't drag it down, but i can still run any application i want on the desktop.
I tried restarting the phone, but it is still doing the same thing. I have also opened it in safe mode but it did the same thing. Any idea what may be causing this ?
roberts.michael said:
Hello ,
My Sony Z2 phone was running fine, but since yesterday when someone calls me the phone rings normally but the screen freezes. It doesn't show who is calling, just rings and vibrates. The 3 buttons at the bottom of phone (Back - Home - App log) disappear, the top bar freezes as i can't drag it down, but i can still run any application i want on the desktop.
I tried restarting the phone, but it is still doing the same thing. I have also opened it in safe mode but it did the same thing. Any idea what may be causing this ?
Click to expand...
Click to collapse
Probably a odd bug
Use flashtool to flash a FTF (exclude data)
This should fix ANY issues your having on the firmware side
Envious_Data said:
Probably a odd bug
Use flashtool to flash a FTF (exclude data)
This should fix ANY issues your having on the firmware side
Click to expand...
Click to collapse
Thanks a lot .. I am not sure what should i do here ! .. Can you please give me more details ?
roberts.michael said:
Thanks a lot .. I am not sure what should i do here ! .. Can you please give me more details ?
Click to expand...
Click to collapse
I recoment you try repairing your device via Sony PC companion. this will format your internal storage trying to fix your device this way.
if the problem persists then call sony customer support
if you want to try the flashtool method (which doesnt wipe your storage)
you can get flashtool from here
http://www.flashtool.net
and a FTF from here
http://forum.xda-developers.com/showthread.php?t=2759934
select the flash/lightning icon at the top left
click flashmode
select the FTF you downloaded (exclude data)
wait for it to finish prepparing
power off your device
when prompted plug your device into your PC holding volume down
Envious_Data said:
I recoment you try repairing your device via Sony PC companion. this will format your internal storage trying to fix your device this way.
if the problem persists then call sony customer support
Click to expand...
Click to collapse
I have reset my phone and it is now working fine. It took me a whole day to rearrange my phone one again. Hopefully this won't happen again.
roberts.michael said:
Hello ,
My Sony Z2 phone was running fine, but since yesterday when someone calls me the phone rings normally but the screen freezes. It doesn't show who is calling, just rings and vibrates. The 3 buttons at the bottom of phone (Back - Home - App log) disappear, the top bar freezes as i can't drag it down, but i can still run any application i want on the desktop.
I tried restarting the phone, but it is still doing the same thing. I have also opened it in safe mode but it did the same thing. Any idea what may be causing this ?
Click to expand...
Click to collapse
Its too late, but u need to enter into Settings-> Personalization-> Manage Notifications and check all the things shown. Have a good day!
hzmenxd said:
Its too late, but u need to enter into Settings-> Personalization-> Manage Notifications and check all the things shown. Have a good day!
Click to expand...
Click to collapse
Thank you for your reply, but what's that got to do with my reported problem ? .. It will only show or hide the top bar's icons. I'd like to know that in case this happened again.
roberts.michael said:
Thank you for your reply, but what's that got to do with my reported problem ? .. It will only show or hide the top bar's icons. I'd like to know that in case this happened again.
Click to expand...
Click to collapse
Yes! I had the same problem and finally I fixed it woth that method
hzmenxd said:
Yes! I had the same problem and finally I fixed it woth that method
Click to expand...
Click to collapse
I will try your solution if this happened again ... Thanks a lot
I just updated to 4.4.4 on my Z2 and I'm having this same problem.
Tried the above 2 methods but they do not seem to work.
Anyone else can help me?
milander said:
I just updated to 4.4.4 on my Z2 and I'm having this same problem.
Tried the above 2 methods but they do not seem to work.
Anyone else can help me?
Click to expand...
Click to collapse
Settings-apps-all,scroll down to incall ui,enable it.
If the above does not help,you might need to enable notifications for incall ui from settings-personalization-manage notifications.
Related
hi all.
i have a problem on my xperia mini pro.
i dont know whats wrong.
when i lock my phone, and i want to turn it on back, it is turn off and suddenly the S.E logo appears.
seems like rebooting back.
sometimes when i make the screen timeout for 30minutes, it will also turn off by itself and restart back by itself. sometimes it goes off and no reboot back.
i have search on XDA and found that few problems like mine.
i try few solution like take out the battery, uninstall apps which maybe make my phone turn off.
i also reflash my phone to 2.3.3 and also reflash back to 2.3.4. it just goes the same. my warranty have void as i have unlock my bootloader.
i just dont root my phone yet as i think rooting my phone doesnt help this problem.
someone can help me? i really miss my phone like the old days to tweeting and facebooking without any turn off and reboot by its own.
Did you try a factory reset? This may fix your problem. But rooting could possible help.....
Please hit the thank you button if i helped!
techno-update said:
Did you try a factory reset? This may fix your problem. But rooting could possible help.....
Please hit the thank you button if i helped!
Click to expand...
Click to collapse
i've done the factory reset before. seems like it does not really help much.
not trying to root yet coz i dont think rooting can solve the problem
Does it make any difference if you start the phone with the charger plugged into it?
...or even without the SIM card or SD card? Any difference at all?
-Markus
Sony Ericsson Answers Team
Markus-SEAnswers said:
Does it make any difference if you start the phone with the charger plugged into it?
...or even without the SIM card or SD card? Any difference at all?
-Markus
Sony Ericsson Answers Team
Click to expand...
Click to collapse
I bought the phone over from bobo. And yes it does make a difference.
This problem does not occur whenever the phone is plugged in. However while running on battery, if I leave it be and once it goes into standby, it would not turn on again.
Seems to me it went into sleep of death.
At the moment, I have no idea how to fix it. But I've found a workaround by keeping the CPU on when the display is off by using wake_lock. However this workaround is a little battery consuming.
ranmaru90 said:
I bought the phone over from bobo. And yes it does make a difference.
This problem does not occur whenever the phone is plugged in. However while running on battery, if I leave it be and once it goes into standby, it would not turn on again.
Seems to me it went into sleep of death.
At the moment, I have no idea how to fix it. But I've found a workaround by keeping the CPU on when the display is off by using wake_lock. However this workaround is a little battery consuming.
Click to expand...
Click to collapse
bro i have this problem before, what im doing before was playing music on mute for it not to turn off NOT until 0.62 FW came out and the problem was solved, it doesnt turn off on stock 0.62 fw and stock 2.3.4 but the screen when locked automatically turns on and off multiple times, its annoying..really so i decided to unlock my bootloader, flashed rooted 0.62 FW from here http://forum.xda-developers.com/showthread.php?t=1440161, turning on and off phone and screen solved, flashed its respective ROM http://forum.xda-developers.com/showthread.php?t=1373435, and now my phone is so stable and having no more problem.
i think the only problem i noticed just now is the back button (its not really a button) and the option button's light is turning off and on while screen is on. but thats better than your phone turns on and off or your screen.
i hope this helps.
smxaz61 said:
bro i have this problem before, what im doing before was playing music on mute for it not to turn off NOT until 0.62 FW came out and the problem was solved, it doesnt turn off on stock 0.62 fw and stock 2.3.4 but the screen when locked automatically turns on and off multiple times, its annoying..really so i decided to unlock my bootloader, flashed rooted 0.62 FW from here http://forum.xda-developers.com/showthread.php?t=1440161, turning on and off phone and screen solved, flashed its respective ROM http://forum.xda-developers.com/showthread.php?t=1373435, and now my phone is so stable and having no more problem.
i think the only problem i noticed just now is the back button (its not really a button) and the option button's light is turning off and on while screen is on. but thats better than your phone turns on and off or your screen.
i hope this helps.
Click to expand...
Click to collapse
I've done this too. Flashed the same kernel, and the same ROM as you did. But the problem still prevails in my phone. I still have to keep control of wake_lock to prevent CPU from sleeping while the display is off.
Btw, when I flashed the kernel, under my "About" in the settings, it still says .58 instead of .62.
ranmaru90 said:
I've done this too. Flashed the same kernel, and the same ROM as you did. But the problem still prevails in my phone. I still have to keep control of wake_lock to prevent CPU from sleeping while the display is off.
Btw, when I flashed the kernel, under my "About" in the settings, it still says .58 instead of .62.
Click to expand...
Click to collapse
you mean in the Settings>About Phone> in the build number it should have HYBROM V9 by boof not the kernel name like .58 or .62 if you flashed the kernel and rom correctly.
disable lockscreen
Try to disable your lockscreen in the settings menu. Maybe that helps
My phone have the very same problem.
Any good new?
I've tried the factory restore. Didn't solve the problem.
so....no solutions yet!!??!
Xperia Mini pro (SK17i) Keep on rebooting
Markus-SonyXperiaSupport said:
Does it make any difference if you start the phone with the charger plugged into it?
...or even without the SIM card or SD card? Any difference at all?
-Markus
Sony Ericsson Answers Team
Click to expand...
Click to collapse
Hi ,
I am also facing the issue with phone from last week, I tried without memory card , without SIM and even change them to, I though it was software issue so I reloaded it from Sony Tool but still the same issue, cant use my phone at all until or unless I plug it on raw power. Its working fine on charging mode but with Battery its not at all working. Not sure whats wrong with it.
Could you please guide me on it, what I need to do , is it hardware issue? or related with software?
Already wiped and restore the phone as well.
Tried battery replacement as well but its not at all working.
Regards | Krishna
kcjoc.joshi said:
Hi ,
I am also facing the issue with phone from last week, I tried without memory card , without SIM and even change them to, I though it was software issue so I reloaded it from Sony Tool but still the same issue, cant use my phone at all until or unless I plug it on raw power. Its working fine on charging mode but with Battery its not at all working. Not sure whats wrong with it.
Could you please guide me on it, what I need to do , is it hardware issue? or related with software?
Already wiped and restore the phone as well.
Tried battery replacement as well but its not at all working.
Regards | Krishna
Click to expand...
Click to collapse
hi, i'm facing the same problem last night. have you try to change the battery?
my sony xperia mini pro keeps on restarting
hey...i am having the same problem.. it has jst been 2 days since i upgraded it to ice cream.. n it keeps in restarting.it show screen for 3 second and the lights dims out n restart..i did on it without sim and memory card..still it keeps on restarting..any help please
Hi,
I'm not sure if this is the correct place to post this issue..!
I use Sony Ericsson Xperia Pro MK16I. (Rooted, Bootloader unlocked).
Recently I had issues syncing contacts with Google, Fb etc and I had to do a factory reset of the phone. Since then I've following issues so far. :crying:
1. Incoming calls are getting rejected automatically
2. Silent, Flight mode are missing when I press the power button
3. When I'm in some application and if I press the Menu/Home button, it does not take me to the home screen and nothing happens
4. Windows can't detect or install the drivers for the phone, even if I do it through the 3rd party sources windows still doesn't show it.
Anyhelp would be appreciated, thanks
Ferrard said:
Hi,
I'm not sure if this is the correct place to post this issue..!
I use Sony Ericsson Xperia Pro MK16I. (Rooted, Bootloader unlocked).
Recently I had issues syncing contacts with Google, Fb etc and I had to do a factory reset of the phone. Since then I've following issues so far. :crying:
1. Incoming calls are getting rejected automatically
2. Silent, Flight mode are missing when I press the power button
3. When I'm in some application and if I press the Menu/Home button, it does not take me to the home screen and nothing happens
4. Windows can't detect or install the drivers for the phone, even if I do it through the 3rd party sources windows still doesn't show it.
Anyhelp would be appreciated, thanks
Click to expand...
Click to collapse
did u fash any rom ? if yes then it is problem related to rom ....u have to contact ur rom developer for help......if u havent flashed any rom then try un rooting ur phone
CHEERS
I did flash the ROM and root the phone initially, after I reset my phone to factory defaults my PC couldn't recognize it.
Anyways, I installed the drivers for all Xperia phone and finally I was able to flash using ICS firmware. Now in a process of rooting it.
Appreciate your reply!
Sent from my MK16a using xda app-developers app
my LWW turned off when a application download. After when power on restarting repeatedly. It not happen when without sim card. PLEASE HELP ME!!!
rajitha455 said:
my LWW turned off when a application download. After when power on restarting repeatedly. It not happen when without sim card. PLEASE HELP ME!!!
Click to expand...
Click to collapse
Did you download the application from playstore or any other site (could be a virus)?
A factory reset should solve the problem. But if you have root, backup your data first :good:
mihahn said:
Did you download the application from playstore or any other site (could be a virus)?
A factory reset should solve the problem. But if you have root, backup your data first :good:
Click to expand...
Click to collapse
i did it. but problem keeping. it only happen when SIM card entered. specially in 3G coverage. now i use my phone for only gaming and music (without SIM).
rajitha455 said:
i did it. but problem keeping. it only happen when SIM card entered. specially in 3G coverage. now i use my phone for only gaming and music (without SIM).
Click to expand...
Click to collapse
If your bootloader is locked and you still have your warranty, send it to sony and they should fix it for you
mihahn said:
If your bootloader is locked and you still have your warranty, send it to sony and they should fix it for you
Click to expand...
Click to collapse
how much time sony warrant??
1 Year
rajitha455 said:
how much time sony warrant??
Click to expand...
Click to collapse
Depends on the country I guess. I think I had 2 years (not sure). But you could just write an email to the sony support with your IMEI and the date when you bought your phone. They should be able to tell you if you're still under warranty
rajitha455 said:
my LWW turned off when a application download. After when power on restarting repeatedly. It not happen when without sim card. PLEASE HELP ME!!!
Click to expand...
Click to collapse
Flash it...dont restore ny data from ur backup
Sent from my wt19i using xda premium
Rebooting issue is resolved for me
Hi,
Actually after updating my phone (SE Live with Walkman) to ICS, once I switch my Bluetooth on, my phone gets restarted again and again.
I was searching for the solutions everywhere in the world..))
But finally I realize that i'm having a small delay in next restart of my phone.
So, in that time I quickly went to Settings and turned my Bluetooth Off. Now it's working fine.
And I decided not to use my Bluetooth anymore... (till the time I reach Sony Ericsson mobile service center)
Hope you also may have a chance to resolve the issue. (Temporarily at least)
vmatheshwaran said:
Hi,
Actually after updating my phone (SE Live with Walkman) to ICS, once I switch my Bluetooth on, my phone gets restarted again and again.
I was searching for the solutions everywhere in the world..))
But finally I realize that i'm having a small delay in next restart of my phone.
So, in that time I quickly went to Settings and turned my Bluetooth Off. Now it's working fine.
And I decided not to use my Bluetooth anymore... (till the time I reach Sony Ericsson mobile service center)
Hope you also may have a chance to resolve the issue. (Temporarily at least)
Click to expand...
Click to collapse
Hey , Your Xperia phone without Bluetooth is very Bad !
Try to flash your stock .ftf ROM again after full wiping , every thing should work fine :angel:
Facing the same problem PLEASE HELP..!!!!
vmatheshwaran said:
Hi,
Actually after updating my phone (SE Live with Walkman) to ICS, once I switch my Bluetooth on, my phone gets restarted again and again.
I was searching for the solutions everywhere in the world..))
But finally I realize that i'm having a small delay in next restart of my phone.
So, in that time I quickly went to Settings and turned my Bluetooth Off. Now it's working fine.
And I decided not to use my Bluetooth anymore... (till the time I reach Sony Ericsson mobile service center)
Hope you also may have a chance to resolve the issue. (Temporarily at least)
Click to expand...
Click to collapse
But Brother How to go till the settings option ...????
My cell is getting restart again and again in no time... please suggest me some solution by which my contacts and other data wont get lost...
---------- Post added at 06:32 PM ---------- Previous post was at 06:23 PM ----------
How to go till the settings option ...????
My cell is getting restart again and again in no time...
please suggest me some solution by which my contacts and other data wont get lost...
I tried pressing my power button n volume rocker lower butten pressing tog. fr 20seconds but even that is not working...
P.S and Help
rajitha455 said:
my LWW turned off when a application download. After when power on restarting repeatedly. It not happen when without sim card. PLEASE HELP ME!!!
Click to expand...
Click to collapse
try starting without sd card
Kme001 said:
But Brother How to go till the settings option ...????
My cell is getting restart again and again in no time... please suggest me some solution by which my contacts and other data wont get lost...
---------- Post added at 06:32 PM ---------- Previous post was at 06:23 PM ----------
How to go till the settings option ...????
My cell is getting restart again and again in no time...
please suggest me some solution by which my contacts and other data wont get lost...
I tried pressing my power button n volume rocker lower butten pressing tog. fr 20seconds but even that is not working...
P.S and Help
Click to expand...
Click to collapse
This happened to me Once, had to Flash the Stock ICS once again to get my phone working.... :crying:
try flashing Stock Ics rom again , it'll work , but you'll lose all ur contacts and Data .......
Tell me how to root..
Xperia~Man said:
Hey , Your Xperia phone without Bluetooth is very Bad !
Try to flash your stock .ftf ROM again after full wiping , every thing should work fine :angel:
Click to expand...
Click to collapse
I have mistakenly switched on Bluetooth again. So, the problem starts.
This time I can't even see my HomeScreen to off the bluetooth..
When I'm trying to root my Phone using the below list of process.. I'm facing issue since my USB Debugging is Off
forum.xda-developers.com/showthread.php?t=1695514
Please help me how to Root my Mobile..
vmatheshwaran said:
I have mistakenly switched on Bluetooth again. So, the problem starts.
This time I can't even see my HomeScreen to off the bluetooth..
When I'm trying to root my Phone using the below list of process.. I'm facing issue since my USB Debugging is Off
forum.xda-developers.com/showthread.php?t=1695514
Please help me how to Root my Mobile..
Click to expand...
Click to collapse
can u find the IMEI number??
Yes I Found..
rajitha455 said:
can u find the IMEI number??
Click to expand...
Click to collapse
Yes I found, what should I do with that...?
regards,
Matheshwaran V
vmatheshwaran said:
Yes I found, what should I do with that...?
regards,
Matheshwaran V
Click to expand...
Click to collapse
unlock your bootloader at http://unlockbootloader.sonymobile.com/
flash extended stock kernel http://forum.xda-developers.com/showthread.php?t=1694027 via fastboot(for ics only)
you get a rooted device with custom rom
else if you want to have locked bootloader follow this effective guide by mihahn http://forum.xda-developers.com/showthread.php?t=1842366
vmatheshwaran said:
Yes I found, what should I do with that...?
regards,
Matheshwaran V
Click to expand...
Click to collapse
flash a kernel that suite to ur selected ROM (gb, ics or jb)
I prefer Mesa Hybrid kernel for CyanogenMod based roms http://forum.xda-developers.com/showthread.php?t=1715679
u can flash any kernel using flashtool http://forum.xda-developers.com/showthread.php?t=1879982
after flash a kernel, then flash a ROM
HERE is a list roms, kernels and other stuffs: http://forum.xda-developers.com/showthread.php?t=2148684
My Phone is Sony Ericsson Live With Walkman
I Have Also Restart Problem
But Don't How To Go Recovery Mode On Phone
Please Help Me
vmatheshwaran said:
I have mistakenly switched on Bluetooth again. So, the problem starts.
This time I can't even see my HomeScreen to off the bluetooth..
When I'm trying to root my Phone using the below list of process.. I'm facing issue since my USB Debugging is Off
forum.xda-developers.com/showthread.php?t=1695514
Please help me how to Root my Mobile..
Click to expand...
Click to collapse
Remove both sd card and sim. And then try to switch off Bluetooth by dropping notification panel and selecting setting option there. You see the screen doesn't show anything so we have to imagine the setting option and touch the Bluetooth toggle switch. It's all imaginary.. I've done this 4-5 times. But you've to be patient enough.
If still you're unable to understand the process kindly reply with your email. I'll make a video and share it with you all.
HI ALL,
i have been facing a problem for last two days. I updated my Xperia P to JB using pc companion. It was working fine. Suddenly there was an issue in the morning the day before yesterday. It suudenly started to Reboot automatically.
First the logo of sony and xperia comes and dissolves. Then the default loading wave of xperia appears but instead of going to the lock/home screen it starts the booting process again and this process repeats.
I switched off my phone using lockkey+volume up. i tried to update/repair my phone using PC copanion and Sony Update service. Both case the latest software is downloaded and installed. But after installation when i try to switch on, it goes to the menu screen normally and asks me to select time format, language etc... but when it asks me to search for Wi-Fi networks if i touch on 'search for available networks' it falls in the same reboot loop again & the Home screen never comes..
afterwards, i skipped that step of WIFI and now it works fine.. but the problem is when i hit the WIFI it falls in the same loop. Now i am in a fix ... i dont know how to solve this and without WIFI there is just no use of this phone
the device was not rooted nor flashed before
What should i do? Try to flash my ROM?
PLZZ HELP ..THANKS IN ADVANCE
noman0008 said:
HI ALL,
i have been facing a problem for last two days. I updated my Xperia P to JB using pc companion. It was working fine. Suddenly there was an issue in the morning the day before yesterday. It suudenly started to Reboot automatically.
First the logo of sony and xperia comes and dissolves. Then the default loading wave of xperia appears but instead of going to the lock/home screen it starts the booting process again and this process repeats.
I switched off my phone using lockkey+volume up. i tried to update/repair my phone using PC copanion and Sony Update service. Both case the latest software is downloaded and installed. But after installation when i try to switch on, it goes to the menu screen normally and asks me to select time format, language etc... but when it asks me to search for Wi-Fi networks if i touch on 'search for available networks' it falls in the same reboot loop again & the Home screen never comes..
afterwards, i skipped that step of WIFI and now it works fine.. but the problem is when i hit the WIFI it falls in the same loop. Now i am in a fix ... i dont know how to solve this and without WIFI there is just no use of this phone
the device was not rooted nor flashed before
What should i do? Try to flash my ROM?
PLZZ HELP ..THANKS IN ADVANCE
Click to expand...
Click to collapse
Your warranty is still intact. Take it to a service centre.
Sent from my LT22i using xda premium
or, flash new ROM
Which ROM version did PCC updated to?
ChikeD said:
Which ROM version did PCC updated to?
Click to expand...
Click to collapse
This was the official updated status given in the attachment
It's a long shot but have you tried to reboot your router?
Since it worked for a while, and you repaired the phone and it still exists, I am guessing it's not a problem that related only to the firmware.
Could be hardware problem.
AndroidNoob69 said:
Your warranty is still intact. Take it to a service centre.
Sent from my LT22i using xda premium
Click to expand...
Click to collapse
unfortunately my device didn't come with any warranty
ChikeD said:
It's a long shot but have you tried to reboot your router?
Since it worked for a while, and you repaired the phone and it still exists, I am guessing it's not a problem that related only to the firmware.
Could be hardware problem.
Click to expand...
Click to collapse
did you mean the router i use for WIFI? If yes, i guess the router is fine the network is detected by other phones any my laptop
noman0008 said:
did you mean the router i use for WIFI? If yes, i guess the router is fine the network is detected by other phones any my laptop
Click to expand...
Click to collapse
But did you reboot it?
I had several times my phone would not be able to connect while other devices did, bithing but rebooting the router helped.
Bootloops usually come from flashing a bad rom......... Never heard of this problem before....
Sent from a JB Moonbreaker 3.5 device
have anyone solve this issue ?
my sister xperia P got reboot loop too.
even i can't flash it back via flashtool, beacause it's keep rebooting and USB debugging not turned on. please help.
what should i do now ?
Hi,
I'm facing a strange Black Screen Problem even after booting of the phone successfully every time. I can see the lock screen every time for like 2-3 seconds then suddenly entering to black screen automatically if I try to unlock or don't attempt to do so. The phone is able to ring if I try to make a call from other no. but won't able to pick up because there is no option to answer or decline the call. If I hit the power button all power menu buttons are coming like to reboot, power off , airplane mode etc but some how I'm not able to access the phone from inside.
Please note that last time when the phone was running fine I saw one error like android.system.mui has stopped working and everything was crashing so I had to reboot my phone and ultimately landed into this issue. Also my internal storage was like 600-500 MB free that time.
I'm on miui 9 official for Redmi Note 4 ( 32GB version SD 625).
I'm a new member of XDA and I haven't read all the rules yet, so I apologies if I do any mistake please correct me if I'm wrong as this my first post in XDA. I respect all the community guidelines.
Please provide the working solution for this.
A few quick questions as follows
- Do I have to install TWRP recovery for the same to clear cache which i think it may resolve the issue just removing the cache?
- I'm not sure about Miui recovery 3.0 clear data option to clear cache as i don't really want to erase my all important documents, photos, videos, notes in my phone.
- How can I recover my data if I had to reset my device ?
Please guide me for the above issue.
I really appreciate all your concerns.
Thanks & Regards,
Gaurav Kumar
I have exactly same problem, please help with solution.
gkfc007 said:
Hi,
I'm facing a strange Black Screen Problem even after booting of the phone successfully every time. I can see the lock screen every time for like 2-3 seconds then suddenly entering to black screen automatically if I try to unlock or don't attempt to do so. The phone is able to ring if I try to make a call from other no. but won't able to pick up because there is no option to answer or decline the call. If I hit the power button all power menu buttons are coming like to reboot, power off , airplane mode etc but some how I'm not able to access the phone from inside.
Please note that last time when the phone was running fine I saw one error like android.system.mui has stopped working and everything was crashing so I had to reboot my phone and ultimately landed into this issue. Also my internal storage was like 600-500 MB free that time.
I'm on miui 9 official for Redmi Note 4 ( 32GB version SD 625).
I'm a new member of XDA and I haven't read all the rules yet, so I apologies if I do any mistake please correct me if I'm wrong as this my first post in XDA. I respect all the community guidelines.
Please provide the working solution for this.
A few quick questions as follows
- Do I have to install TWRP recovery for the same to clear cache which i think it may resolve the issue just removing the cache?
- I'm not sure about Miui recovery 3.0 clear data option to clear cache as i don't really want to erase my all important documents, photos, videos, notes in my phone.
- How can I recover my data if I had to reset my device ?
Please guide me for the above issue.
I really appreciate all your concerns.
Thanks & Regards,
Gaurav Kumar
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Are you able to boot into the recovery and use it? Or does the recovery shows the black screen also?
hey I`ve just got the same problem in Redmi note 4, did u find any solution?...
so far what i did till now is, flash Red Wolf Recovery, wipe, DALVICK, CACHE and DATA (not the internal storage where is your info), the wipe is like a factory reset, is the only solution I`ve found so far.
any ideas?
MyNameIsRage said:
Are you able to boot into the recovery and use it? Or does the recovery shows the black screen also?
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Facing same issue, i am able to boot into recovery mode ( volumen up + power ) and i can select options there, any solutions ?
Fr34kD3V said:
Facing same issue, i am able to boot into recovery mode ( volumen up + power ) and i can select options there, any solutions ?
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Do you have a unlocked bootloader? If you don't then possibly resetting device from recovery is the only thing.
Does this issue already solved? I also have the same issue but I don't know how to fix it. Please help me
HI
I have the same problem, I tried using the fastboot (power+volume down) and nothing happened, I tried the recovery mode (power + volume up) and I got three options, (reboot, wipe data, connect with mi assistant) the first would reboot the phone to the same problem, the second one I don't want to wipe all data or reset the phone as I want to retrieve the data on it, I tried the third and downloaded the mi pc suite, but the phone doesn't show on my pc, I receive the no device detected even after connecting my phone with USB
I have the same issue on my Mi Max 2!!!
And the developer mode isn't possible to enable, because of this black screen!
Please help!
MyNameIsRage said:
Are you able to boot into the recovery and use it? Or does the recovery shows the black screen also?
Click to expand...
Click to collapse
I updated my Mi Note 4 system software yesterday to MIUI 9.6 (me thinks), but it is having booting issues. I struggled 2 hours last night to get it started but in the morning I noticed that the fingertip sensor isnt working. I cleared cache, added new finger print, still the problem persisted and then I read on the forum to power off and restart the phone. I clicked on power off and since then my phone is not rebooting. The screen in black, I can hear phone calls, msg notifications. I have tried pressing the power button for 40 seconds (as per the MI Support Tech's advice), followed by using the fastboot (power+volume down) and nothing happened, I tried the recovery mode (power + volume up). Still nothing is showing. The Mi logo and android restart option isn't showing only. The phone is black. I can see navigation light and the blue light blinking on the top left when msg/notification comes. I haven't taken a back up since many many months. I don't want to lose my data. Please help.
amtrips2018 said:
I updated my Mi Note 4 system software yesterday to MIUI 9.6 (me thinks), but it is having booting issues. I struggled 2 hours last night to get it started but in the morning I noticed that the fingertip sensor isnt working. I cleared cache, added new finger print, still the problem persisted and then I read on the forum to power off and restart the phone. I clicked on power off and since then my phone is not rebooting. The screen in black, I can hear phone calls, msg notifications. I have tried pressing the power button for 40 seconds (as per the MI Support Tech's advice), followed by using the fastboot (power+volume down) and nothing happened, I tried the recovery mode (power + volume up). Still nothing is showing. The Mi logo and android restart option isn't showing only. The phone is black. I can see navigation light and the blue light blinking on the top left when msg/notification comes. I haven't taken a back up since many many months. I don't want to lose my data. Please help.
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Did by any chance you flashed miui 10?
MyNameIsRage said:
Did by any chance you flashed miui 10?
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No I haven't done flash method. I don't know how to do it.
i experienced the same thing with my mido . boot logo and splash screen appeared normally . when it goes to home screen , it is totally black (but the backlight in blackscreen still working if i press finger scanner or power button) . press power button , the menus shows ! restart , shutdown , boot to recovery , fastboot , et cetera ... i've already clear cache , dalvik & fix context in twrp , but after all it's just the same .. just black . when somebody's calls , the phone's ringing but i can't answer it . the daily alarm's still working but i can't snooze it . please i don't want to clear my data / install any other roms .. Thanks ..
please apologize my bad english
i was facing the same issue after 9.6.1 update.... the only working option i got was resetting the deivce and lost all data.
rajshahbazkhan said:
i was facing the same issue after 9.6.1 update.... the only working option i got was resetting the deivce and lost all data.
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@amtrips2018 @ciilenx
MyNameIsRage said:
@amtrips2018 @ciilenx
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i've fix it .. yeah as i thought before .. simply flash a new rom . and i flash miui 10 8.7.12 developer from miui web . do a twrp backup before, and after flash new rom , restore the data , and flash lazyflasher .. reboot to system .
Works flawlessly now .. @MyNameIsRage
ciilenx said:
i've fix it .. yeah as i thought before .. simply flash a new rom . and i flash miui 10 8.7.12 developer from miui web . do a twrp backup before, and after flash new rom , restore the data , and flash lazyflasher .. reboot to system .
Works flawlessly now .. @MyNameIsRage
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Click to collapse
Hi there, could you please explain the process a little bit more specifically? I have so many files in the phone and I could not lose them Thank you very much beforehand!
Vasilis123456789 said:
Hi there, could you please explain the process a little bit more specifically? I have so many files in the phone and I could not lose them Thank you very much beforehand!
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Why don't you throw your data in a PC or a memory card? Also guys if im not mistaken you can not rollback from MIUI 10 to an earlier version if you update via the OTA right?Or else your phoned will be bricked am i right? Someone confirm this cause its risky.
Solution for mi black screen.
Hello friends,
I think the issue in sensors, because when i bump my mobile on my hand the screen wake up suddenly but some time screen in hang position but when i try it one or more time its working normally .
Same issue
Hi, I recently updated to the 9.6.2.0 in my Mi note 4 and after reboot it started to go off and on (only the backlight (touch layer worked)). I rebooted several times and get it going. after few minutes went black again and after reboot the fingerprint sensor stopped working (HW diagnostics saying error if you try to test it) and then the battery status started act weir. If i plug phone to charger, no matter how many % i ve got it charge only 1% (after hour or so)and if i unplug it lose 5% in 5 seconds and stays there for amount of time till the battery reach the same percentage as the indication is sayin.
TBH pretty weird and pretty annoying.
And yes it is probably sensor ( or a driver? ) because turning phone up-side down or covering the proximity sensor osometimes help.
I dont want to wipe my phone until it is necessary.
Is it because of update?
Thank you
Timekiller_CZ