Hello XDA,
I am in a bit of a sticky position. I have a Sony Xperia Z2 D6503. I purchased the phone from a 3rd party seller on Amazon. The purchase was made around 3 months ago. With the £350 purchase i got standard earphones, charger and original box with the phone. The best thing the phone came with and i assume came with every Sony smartphone is a 2 year warranty.
This warranty entitles me to give the phone back and they repair the problem. Problems only being something i could not have caused, like overheating motherboard.. Or whatever.
The problem i have is my phone wont allow me to use any SIM card. It did when i first got it then after a couple of weeks the phone stopped sending or receiving phone calls and text messages . The weird thing is the 3G internet still works when i have my SIM inserted in the phone.
I obviously got worried and started searching why it happened & how can i possibly fix this. The research i done gave me the conclusion of my phones IMEI is blocked. So straight away i contacted Amazon and they gave the money back and i still have the phone (strangely)
I am now wondering weather i can use my Sony warranty and see if they will repair the phone even though it may be blocked. I have found out that i will not get in trouble as i have legit receipts that show i bought this phone before it was blocked and i have a reasonable reason why i have it.
Would Sony repair or replace my phone even if the IMEI is blocked? Considering the phone is in warranty and i have receipts to prove the purchase.
Please can you give me other possible solutions to this annoying problem.
Kind Regards,
HaroonZ2
I don't see why you shouldn't go for it, the alternative is to end up with an expensive media player.
But hasn't the seller contacted you yet? I find this pretty strange, but there's no reason to have any legal troubles if the third party didn't do anything about it.
catalin.v said:
I don't see why you shouldn't go for it, the alternative is to end up with an expensive media player.
But hasn't the seller contacted you yet? I find this pretty strange, but there's no reason to have any legal troubles if the third party didn't do anything about it.
Click to expand...
Click to collapse
The people I bought the phone from stopped replying over Amazon. So as policy amazon had to repay the money. However, they don't care what I do with the phone.
That's what I had in mind. I have a great media player. And £350. But imagine if I had a working sony Z2 and £350. You can't blame me for trying..
Cheers
Go to Sony and tell them about your problem, you've got nothing to lose.
Your point is valid, you've done nothing wrong, and even if they refuse to repair it on warranty, you get to keep the phone.
catalin.v said:
Go to Sony and tell them about your problem, you've got nothing to lose.
Your point is valid, you've done nothing wrong, and even if they refuse to repair it on warranty, you get to keep the phone.
Click to expand...
Click to collapse
Yeah, I guess.
Cheers
Have you tried going to Settings> Wireless & Networks > More...> Internet settings (Download settings for internet and MMS). Also SIM cards do fail from time to time. I would get another from your carrier and then check that your APN settings are correct.
TailsNeon556 said:
Have you tried going to Settings> Wireless & Networks > More...> Internet settings (Download settings for internet and MMS). Also SIM cards do fail from time to time. I would get another from your carrier and then check that your APN settings are correct.
Click to expand...
Click to collapse
Yes, this was one of the many things I have tried. Ive even considered changing the IMEI.. But I won't.
I have ran in to a dead end with this problem.. It seems like there is not much more I can do apart from taking a risk and giving it too Sony.
Cheers,
Haroon
I have a warranty concern as well, though it isn't an issue with a blocked IMEI.
I tried to pull out the sim tray today and it got stuck and in my frustration (and having no other solution) I used tweezers to pull it forcefully out. Pretty sure it got stuck on the contacts of the MB and bent them, since the tray won't go back in now. Now I can see this as kind of my fault, but not really right? I didn't do anything to make it get stuck and I'm not sure how else I'd have been able to access the sim slot. I obviously won't tell them I forced it out, but any chance they'd fix it on warranty?
hanano17 said:
I have a warranty concern as well, though it isn't an issue with a blocked IMEI.
I tried to pull out the sim tray today and it got stuck and in my frustration (and having no other solution) I used tweezers to pull it forcefully out. Pretty sure it got stuck on the contacts of the MB and bent them, since the tray won't go back in now. Now I can see this as kind of my fault, but not really right? I didn't do anything to make it get stuck and I'm not sure how else I'd have been able to access the sim slot. I obviously won't tell them I forced it out, but any chance they'd fix it on warranty?
Click to expand...
Click to collapse
I'm sure they'll charge you for that.
They consider these type of fault, as user misuse.
mariosraptor said:
I'm sure they'll charge you for that.
They consider these type of fault, as user misuse.
Click to expand...
Click to collapse
Yes that is something you will have to pay for. Like I said, Sons free warranty deal is only applied when the phone has an internal or external fault cased by the phone itself. Something a consumer damaged breaches the Sony warranty. Therefore you would have to pay some fee.
I don't know what you would pay; it may be something like a charge for sony looking at the phone then extra charge for it to be repaired.
Related
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
Click to expand...
Click to collapse
More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
Click to expand...
Click to collapse
Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
Click to expand...
Click to collapse
It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
Click to expand...
Click to collapse
So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?
Hi, I have a stock samsung galaxy s3 phone and i heard google now is an amazing feature so i was tempted to upgrade to jelly bean and i used odin to flash my s3 with jelly bean available on sammobile but it came up without network service.
i then tried to flash it to stock firmware but after repeated attemps i could not get network service. tired and without sleep i finally handed it to samsung service centre. Now, i would like to know why this happened and will it get fixed or have i permanently broken something??
It may be modem related. I think you maybe rushed things sending it back to Samsung.
Did you happen to lose your IMEI in the process? An EFS corruption is another possibility, next time make sure to have a proper backup for it.
Anyway, generally speaking, if the phone is able to boot into download mode (and you made the proper backups) you are not totally screwed.
VulguM said:
It may be modem related. I think you maybe rushed things sending it back to Samsung.
Did you happen to lose your IMEI in the process? An EFS corruption is another possibility, next time make sure to have a proper backup for it.
Anyway, generally speaking, if the phone is able to boot into download mode (and you made the proper backups) you are not totally screwed.
Click to expand...
Click to collapse
Phew, thank you thank you thank you for your reply. i heard someone say to me it might be an EFS corruption. probably i did rush into sending it to samsung but i was so nervous and stupid and tired...hoping to get back my phone soon. they take ages to fix anything and service is so bad. nobody picks the phone. no timelines...nothing. Oh by the way i did not make any backups. I just want the phone working again and i dont mind installing all things all over. so is it screwed without a backup?
seedheart said:
Phew, thank you thank you thank you for your reply. i heard someone say to me it might be an EFS corruption. probably i did rush into sending it to samsung but i was so nervous and stupid and tired...hoping to get back my phone soon. they take ages to fix anything and service is so bad. nobody picks the phone. no timelines...nothing. Oh by the way i did not make any backups. I just want the phone working again and i dont mind installing all things all over. so is it screwed without a backup?
Click to expand...
Click to collapse
they just called that the phone is ready. i will go now and see what they have done with it.
Ops always ask xda users first before you take another step which you think is impossible.
Sent from my GT-I9300
hero000 said:
Ops always ask xda users first before you take another step which you think is impossible.
Sent from my GT-I9300
Click to expand...
Click to collapse
Yes, i will do that next time. will post soon what they have done with my phone
seedheart said:
Yes, i will do that next time. will post soon what they have done with my phone
Click to expand...
Click to collapse
I'm just wondering was the phone rooted and did they cover warranty or did you have to pay for the repair? Just wondering exactly where service centers actually stand (not what the book says)
Sent from my GT-I9300 using xda premium
delsus said:
I'm just wondering was the phone rooted and did they cover warranty or did you have to pay for the repair? Just wondering exactly where service centers actually stand (not what the book says)
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
I paid $45 for the repair. got the phone back but its not doing voice calls on network. just data. Need to go back to samsung but what do you think has happened?
IMEI blocked
seedheart said:
I paid $45 for the repair. got the phone back but its not doing voice calls on network. just data. Need to go back to samsung but what do you think has happened?
Click to expand...
Click to collapse
My phone is now blocked by vodafone. IMEI blocked. They wont tell why. Now what do i do?
Check if the imei (dial *#06#) is the same one as on the box or under the battery.
If not and it's not 49.... then the repair shop transplanted a imei from another device which is illegal and can bring both of you in lots of trouble. If it's 49... then the imei is a default one and it's not repaired.
Sent from my GT-I9300 using xda premium
d4fseeker said:
Check if the imei (dial *#06#) is the same one as on the box or under the battery.
If not and it's not 49.... then the repair shop transplanted a imei from another device which is illegal and can bring both of you in lots of trouble. If it's 49... then the imei is a default one and it's not repaired.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
They said there was a problem with mainboard and they replaced it. Then the GT-I9300 became a GT-I9300 T.
Help!! Anyone...someone...
If it became a i9300T then they have replaced it with an incorrect MB - probably not a biggie as it is the Telstra variant.
I would take it back to them. Tell them they have used the wrong MB AND it isn't working. Handing you back a phone which will not connect requires a pretty good explanation as to why they consider it fixed.
Did you check the IMEI as d4fseeker mentioned? What do you have in there? If Voda have blocked you it is likely they have used an incorrect IMEI when 'fixing' your phone so when you go in act all scared about possible legal problems and if they get sticky tell them you will have to go to the police to let them know because you don't want to get arrested for stealing your own phone.
I'm no expert here, but from what I have read so far I think they have placed you in a very good position - were you to get nasty they'd be in serious trouble, with the law as well as Samsung (if they are an authorised repairer.
Download Lyriquidperfection's EFS Pro and make an EFS backup so you have the evidence, maybe make a nandroid backup as well, then go back, indignation firmly in hand and tell them they didn't fix your phone, and, also, they seem to have used an ilegal IMEI etc.
Of course, if your IMEI is still the same, maybe they've done something else. I'm not sure how they'd do it but maybe if they replaced the MB then somehow put your original IMEI back I'm pretty sure that would show at Voda as being an incorrect IMEI.
Hope that helps...
seedheart said:
Help!! Anyone...someone...
Click to expand...
Click to collapse
What I'm reading is driving me mad.... this happened to me... I have the S3 GT-i9300 and while updraging I had the very same problem. Im on the 3network and when the install was done after 3 times with no network I got worried all I did to rectifie this was to start from scratch wipe cash and wipe the dalvik cash you will now lose evrything unless you did a backup using TB and backing up your desktops. Start from the begining and donot deviate... I used this how to link put the http: before address.. site wont let me do this yet. //galaxys3root.com/galaxy-s3-roms/how-to-install-custom-rom-on-rooted-galaxy-s3/ and it all came up and with my network too... yeah PHEW!!! was my thoughts... but if yours has now been to shop for so called repairs.. and now blocked.. freekin heck.. not sure what they have done.. is it not just your sim thats blocked?
What have you now got to lose... try it..
Loz.
Loz1 said:
What I'm reading is driving me mad.... this happened to me... I have the S3 GT-i9300 and while updraging I had the very same problem. Im on the 3network and when the install was done after 3 times with no network I got worried all I did to rectifie this was to start from scratch wipe cash and wipe the dalvik cash you will now lose evrything unless you did a backup using TB and backing up your desktops. Start from the begining and donot deviate... I used this how to link put the http: before address.. site wont let me do this yet. //galaxys3root.com/galaxy-s3-roms/how-to-install-custom-rom-on-rooted-galaxy-s3/ and it all came up and with my network too... yeah PHEW!!! was my thoughts... but if yours has now been to shop for so called repairs.. and now blocked.. freekin heck.. not sure what they have done.. is it not just your sim thats blocked?
What have you now got to lose... try it..
Loz.
Click to expand...
Click to collapse
In all this process I have successfully gone mad. The IMEI on the box and my phone is different and they told me they replaced the main board for FREE!!. Mainboard costs a lot so i dont understand why would anyone do anything for free. I contacted them and they asked me to talk to the head office. they said its standard process and they cant do anything...Not sure if the police will do anything either. They have lots of other serious issues to handle than a freakin firmware upgrade!! Damn!
seedheart said:
In all this process I have successfully gone mad. The IMEI on the box and my phone is different and they told me they replaced the main board for FREE!!. Mainboard costs a lot so i dont understand why would anyone do anything for free. I contacted them and they asked me to talk to the head office. they said its standard process and they cant do anything...Not sure if the police will do anything either. They have lots of other serious issues to handle than a freakin firmware upgrade!! Damn!
Click to expand...
Click to collapse
Any chance of sending it back to have the original board put back? Or the fact is if they have changed the board it's there duty to hand it back working or the phone back how they got it with little or no charge for labour. This really sounds like a scam deal you got here.
Loz
The only legit way I can think of to replace a MB free is to do a warranty replacement - in which case you should not have been charged the $45 either.
Police aren't the only option, but they are the most serious. It probably doesn't even matter if the cops action your complaint or not, the threat should get some action, but you should save it up till you have had no response on the other alternatives. And if they try to tell you the cops will not be interested, politely explain the cops might be VERY interested in criminal activity that the perpetrators think is incidental.
After all, even Interpol gets interested in phone scams of this nature. The potential for terrorists to use such altered phones to avoid scrutiny is enough to kick security into high gear, and if your local cops don't think of it you can always say, in a rather timid manner , I'm just worried they may be producing untraceable phones for criminals - I'm betting the cops would be knocking on the service guys door before you got to the front door of the cop shop.
But, before that you can talk to Voda or a Samsung centre and mention you got your IMEI changed and now your service provider has cut you off. I'd imagine they would be most interested in the details of the service people.
And you do't even have to threaten the service guy, just say, when you get no helpful fix, 'I guess I will have to talk to Vodafone or Samsung to get things restored - who should I tell them to talk to here to get things cleared up?'
Another question is whether the service place is where you got the phone. If not, talk to the vendor and explain that the service has done strange things to your phone and charged you extra for a warranty job (if that's the case) - they may want to change who they use for servicing.
I've got almost no experience in the phone side but after 25 years doing Desktop Support for PC's I can tell you that you are in a solid position - one way or another, these guys have done a shoofty and that leaves you holding the cards. Just stay calm and don't make threats, just comment about what you will have to do next.
For example, with the service guy, you could say, 'So I guess the next step is to talk to the cops - whoever got you the MB could be getting them illegally seeing the IMEI doesn't work. Do the police talk to you or do you have someone else who does the ordering?'
Your case Is similar like me but I am getting no service......no calls no texts after flashing UK Rom
Sent from my GT-I9300 using xda premium
Journyman16 said:
The only legit way I can think of to replace a MB free is to do a warranty replacement - in which case you should not have been charged the $45 either.
Police aren't the only option, but they are the most serious. It probably doesn't even matter if the cops action your complaint or not, the threat should get some action, but you should save it up till you have had no response on the other alternatives. And if they try to tell you the cops will not be interested, politely explain the cops might be VERY interested in criminal activity that the perpetrators think is incidental.
After all, even Interpol gets interested in phone scams of this nature. The potential for terrorists to use such altered phones to avoid scrutiny is enough to kick security into high gear, and if your local cops don't think of it you can always say, in a rather timid manner , I'm just worried they may be producing untraceable phones for criminals - I'm betting the cops would be knocking on the service guys door before you got to the front door of the cop shop.
But, before that you can talk to Voda or a Samsung centre and mention you got your IMEI changed and now your service provider has cut you off. I'd imagine they would be most interested in the details of the service people.
And you do't even have to threaten the service guy, just say, when you get no helpful fix, 'I guess I will have to talk to Vodafone or Samsung to get things restored - who should I tell them to talk to here to get things cleared up?'
Another question is whether the service place is where you got the phone. If not, talk to the vendor and explain that the service has done strange things to your phone and charged you extra for a warranty job (if that's the case) - they may want to change who they use for servicing.
I've got almost no experience in the phone side but after 25 years doing Desktop Support for PC's I can tell you that you are in a solid position - one way or another, these guys have done a shoofty and that leaves you holding the cards. Just stay calm and don't make threats, just comment about what you will have to do next.
For example, with the service guy, you could say, 'So I guess the next step is to talk to the cops - whoever got you the MB could be getting them illegally seeing the IMEI doesn't work. Do the police talk to you or do you have someone else who does the ordering?'
Click to expand...
Click to collapse
what does a "/03" at the end of the IMEI number indicate??
Please see the following thread
http://forum.xda-developers.com/showthread.php?t=1918601
I originally had trouble with GPS working intermittently and found the thread about bending the pins slightly and it worked. Now I have wonderful GPS signal but can't send or receive calls or messages.
WiFi works, GPS works, I have 5 full bars but I can't place or receive calls.
I suspect that opening the phone resulted in damaging something, but what? If the antenna is damaged than why would I have 5 bars?
I googled everything I could think of and couldn't come up with any clue, anything new to try would be helpful.
I was running Cyanogenmod 9 and ended up flashing the stock ROM but *NOTHING* helps.
Thanks,
Tim
Have you checked your APN settings?
reply:
uwannabananababy said:
Have you checked your APN settings?
Click to expand...
Click to collapse
Yes, I verified the APN settings. Even tried various other APN options that were recommended on other threads. Still nothing.
It's really weird, the signal displays sometimes 3, 4, or 5 bars and my other ATT phone works fine using the same SIM card.
Completely out in left field, but perhaps food for thought? http://m.youtube.com/#/watch?v=lyuGT3atgc8&desktop_uri=/watch?v=lyuGT3atgc8
BLACKSTAR X-SGH-I717 xda-developers app
Fixed - sent back to Samsung
I sent it back to Samsung for diagnostics. They said "Liquid damaged on PBA components" - which means the phone board assembly (main board).
Now I know for sure that I didn't get any liquid on any part of the phone what-so-ever, but since the repair was free, I'm not going to complain.
A suspicion is that the technicians are only given a few category codes to document the failure mode for the phone, and this seemed to be the closest one to the technician who looked at it.
What really happened is a mystery that may last for all time...
I can't wait to get the phone back so I can go rooted again!
-Tim
The water damage indicators are in the screws you remove to get inside.
rangercaptain said:
The water damage indicators are in the screws you remove to get inside.
Click to expand...
Click to collapse
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
twelc said:
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
Click to expand...
Click to collapse
Maybe they watched you do the repair.
Bah
I have 2 Notes purchased second hand which exhibit the same symptoms. I tried everything, changing ROMs (including stock), modems, carrier unlocking, different SIM cards, restoring IMEIs, changed the power connecter board where I believe the cell ANT is, always got the 'Not Registered on Network' when trying to make a call. I could deactivate HSDPA and LTE in the service menu and still connect on the EDGE network.
There are a few threads on this subject, but the only way I've seen it resolved is sending the phone in for a replacement mainboard. Unfortunately that wasn't an option for me. Buyer Beware.
Well, I thought Samsung was going to repair it but they sent the phone back saying it was unrepairable.
They slapped a red dot behind where the battery sits and there's some kind of red plastic behind the antenna for the phone. So I know they took the back apart.
I called them and they said it's unrepairable, and I asked how can it be unrepairable - can't you repair the phone you invented? Anyway it's hard to get anywhere with them.
It's kind of weird though, everything works but no network lock.
Well, I guess I'll chock it up to experience and sell it on ebay and buy a used one.
Tim
Samsung refused to repair the unit under warranty - which is fine because I am responsible for breaking it and I don't expect them to pay for my mistake. However, I asked them to fix it and bill me for the damages and they said they couldn't repair it.
Huh, so I asked them how they can build such a nice and complex phone but can't figure out how to repair it?
They flat out refused so I asked to have it escalated.
The put me in contact with another customer service number and the first thing he asked was would I be willing to pay for the repair - of course! That's all I wanted in the first place.
Anyway, I paid $200 and this is the response concerning the problem and resolution. I should get the phone back by tomorrow in like new condition!
Original Problem:
TECHNICAL INQUIRY - LCD / TOUCH PANEL / LED - TOUCH SCREEN CRACKED - STD/LCD FEE
Problem found:
BAD BGA COMPONENT - LCD DAMAGED - ABUSE - REAR COVER - COSMETICS
Solution:
REPLACED LCD - REPLACED COSMETIC - REPLACED COMPONENT - REPLACED PBA
Sorry to hear you're still not back with us yet. Having an awful go of it. Surely they'll have you going soon.
BLACKSTAR XI -SGH-I717 xda-developers app SAMSUNG done right
Ok so ive read alot from the pro devs and people on the forums that unlocking your bootloader most "likely" wont void your warrenty esp. if you just relock it by restoring your TA backup and your carefull and clean about it but i have two problems with believing this. They are as fellows.
cant the sony apps just check for root and send a message
the service app knows if its unlocked and since youve entered your imei number to get your key again coulddnt sony send a message with your imei number
isnt the accounts linked between sony and google shared in the least which means the above questions can be passed on with google to sony
according to sony even if it doesnt void the warrenty that you agree to pay an additional repair fee for modified software.
Lets not beat around the bush and just say it would more than likly void your warrenty or at least have some cost. sorry if ive missread items on the forums but if i have read correctly or others have missunderstood as i may have hipefully this clears the air. Cause after all sony is company to make money but to make money they have to keep us happy so i am more than happy to admit i dont have a clue where it lies but i was about to unlock my boot loader when there was all these disclaimers which kinda scared me. my phones already rooted though so i may have already broken those disclaimers. END RANT.
Rooting is fine, as to my knowledge. It's unlocking the bootloader that you lose your "DRM" keys and thus lose warranty. But from what I've read, very few service centers check for that anyway. If all goes downhill, play the ignorance card and pretend that you do not know a thing about that. I'm fairly new to the whole rooting/unlocking scene and still learning, just as you. Also, from what I've been told, you have little to worry about if you have rooted/unlocked your phone.
As far as I understand you only have to pay if your issue is a software fault aka your fault not sonys. A hardware fault is a hardware fault irrelevant of software
I remember someone posting a thread about sony refused to service his phone without a charge for a hardware fault because of the bootloader was unlocked. That's in Australia tho. Not sure how somewhere else is like.
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jeremy.shi said:
I remember someone posting a thread about sony refused to service his phone without a charge for a hardware fault because of the bootloader was unlocked. That's in Australia tho. Not sure how somewhere else is like.
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That's about right. Australia's not the most customer service friendliest country to be in (with literally less than a handful of exceptions, and this is across ALL industries, be it hospitality or electronics.)
The usual immediate reaction to most warranty claims are "you've done something with the phone to cause this," followed be "prove you haven't done this and we'll accept it, unless we can prove the opposite."
Happening with me and my current phone (samsung s3,) which is why I'm on this neck of the woods with the forum as I'm looking or a new phone.
grungypoo said:
That's about right. Australia's not the most customer service friendliest country to be in (with literally less than a handful of exceptions, and this is across ALL industries, be it hospitality or electronics.)
The usual immediate reaction to most warranty claims are "you've done something with the phone to cause this," followed be "prove you haven't done this and we'll accept it, unless we can prove the opposite."
Happening with me and my current phone (samsung s3,) which is why I'm on this neck of the woods with the forum as I'm looking or a new phone.
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Well, I don't know. Maybe I'm just lucky. Shops in my suburb offer pretty good customer service. Those people over the phone from my bank, NAB, couldn't be friendlier...the time I had really bad customer service was with Vodafone, but they were not based in Australia. I guess that doesn't count.
Anyway, if after-sale service is what you are looking for, get a nexus from google play store. They are pretty much like Apple I heard. They send you a replacement if there's anything wrong and then you send your phone to them, but you have the get the phone from play store directly in order to get that kinda service. Otherwise, you will be stuck dealing with LG.
I have received really good customer service from Apple, but I guess most people here are mostly android fans.
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jeremy.shi said:
Well, I don't know. Maybe I'm just lucky. Shops in my suburb offer pretty good customer service. Those people over the phone from my bank, NAB, couldn't be friendlier...the time I had really bad customer service was with Vodafone, but they were not based in Australia. I guess that doesn't count.
Anyway, if after-sale service is what you are looking for, get a nexus from google play store. They are pretty much like Apple I heard. They send you a replacement if there's anything wrong and then you send your phone to them, but you have the get the phone from play store directly in order to get that kinda service. Otherwise, you will be stuck dealing with LG.
I have received really good customer service from Apple, but I guess most people here are mostly android fans.
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Well I definitely think that Apple has their warranty service down to a tee.
I also think that Telstra's doing this too. What they're doing is creating an extra layer, where they just pretty much "accept" any errors, send it to warranty department to sort out and let you know what the result is. None of this "well, I think you're trying to screw the system, etc etc" talk.
Makes it alot easier. I was at the samsung experience shop and was told by someone who had no tech idea (in the tech/warranty support section, mind you) that I've tampered with the phone and there is no way it will be fixed under warranty, in an attempt to make me feel bad and walk away from trying to get a hardware error (power button,) fixed under warranty. When I tried to explain to them how the bootloader works and how you can reset the counter, they took it as an act of aggression and told me flat "no, you can hand it in but we'll know. Your risk."
I mean, there's no need for that as the phone's going to repair centre to get looked at but they just need to get that swipe in definitely doesn't help add to the customer service experience. But that's pretty much how it is for customer service in Australia.
grungypoo said:
Well I definitely think that Apple has their warranty service down to a tee.
I also think that Telstra's doing this too. What they're doing is creating an extra layer, where they just pretty much "accept" any errors, send it to warranty department to sort out and let you know what the result is. None of this "well, I think you're trying to screw the system, etc etc" talk.
Makes it alot easier. I was at the samsung experience shop and was told by someone who had no tech idea (in the tech/warranty support section, mind you) that I've tampered with the phone and there is no way it will be fixed under warranty, in an attempt to make me feel bad and walk away from trying to get a hardware error (power button,) fixed under warranty. When I tried to explain to them how the bootloader works and how you can reset the counter, they took it as an act of aggression and told me flat "no, you can hand it in but we'll know. Your risk."
I mean, there's no need for that as the phone's going to repair centre to get looked at but they just need to get that swipe in definitely doesn't help add to the customer service experience. But that's pretty much how it is for customer service in Australia.
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Saying about Telstra, just not long ago, a guy on WP posted something about their warranty policy. He said he was asked to sign a piece of paper to declare that if the fault was determined to be caused by the user, he would be charged for the service. I guess they just don't say it out loud to you. Instead, they ask you to sign a legal document that is pretty much an open cheque. However, I never had any personal experience with them. It's just what I read on the internet.
jeremy.shi said:
Saying about Telstra, just not long ago, a guy on WP posted something about their warranty policy. He said he was asked to sign a piece of paper to declare that if the fault was determined to be caused by the user, he would be charged for the service. I guess they just don't say it out loud to you. Instead, they ask you to sign a legal document that is pretty much an open cheque. However, I never had any personal experience with them. It's just what I read on the internet.
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Sounds about right, and that's pretty standard tho'.
I think it's better that way because the techs make the decision based only on the phone they see, not the person who has it.
The only part I'd have a problem with is if they charge people automatically as opposed to giving them a quote first. But then again it stops people from "trying to get it fixed under warranty," if you know what I mean.
In any case, I was at the Samsung shop again today and they guy asked questions about the phone. At first the phone seemed like everything was working, which embarrassed me and had the guy asking if I got the phone wet, but then it started bootlooping, so they swapped it for another phone. I'm still looking at getting a z2 tho'.
hey thanks for the info but has anyone had any reports for hardfaults directly with sony becuase sonys websites say there may be a charge just for unlocking it but they arnt clear?
Why would one unlock the boot loader?
firecard said:
Why would one unlock the boot loader?
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To install a custom ROM.
grungypoo said:
Sounds about right, and that's pretty standard tho'.
I think it's better that way because the techs make the decision based only on the phone they see, not the person who has it.
The only part I'd have a problem with is if they charge people automatically as opposed to giving them a quote first. But then again it stops people from "trying to get it fixed under warranty," if you know what I mean.
In any case, I was at the Samsung shop again today and they guy asked questions about the phone. At first the phone seemed like everything was working, which embarrassed me and had the guy asking if I got the phone wet, but then it started bootlooping, so they swapped it for another phone. I'm still looking at getting a z2 tho'.
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I went to Telstra today to get my phone fixed as Sony advised me that the issue I had was likely to be a hardware problem. It went really well. He did play around with it a bit and verified the problem. He said I would get a brand new unit within a week and he didn't ask me to sign anything. Hopefully I can get my hands on a perfect one soon.
You didn't sign anything? So basically there's no official record of them taking your phone, hopefully all goes well but if not your screwed :-/
Hmm... did he even fill anything in on the computer systems?
Hopefully you remember the guy's name and when you came in if it goes awry.
Hi, I have bought 2 used phones from a seller and 1 of them was a S9+ with good display but motherboard doesn't turn on. The seller told me that he stopped paying for the contract after he had an argument with the operator so the operator kill switched the phone the next day as punishment and they let him keep the phone as is (dead). Since they did that, the phone no longer turns on but strangely if I check the IMEI online its NOT blacklisted. So indeed they just kill switched it remotely for abruptly ending the payment with the operator.
Now my question is, is there a way to make it turn on? I suspect that the kill switch blew a fuse on the motherboard or something similar. Does anyone have any idea where that fuse might be? It would be awesome if I could make it turn on again, after all the IMEI is NOT blacklisted and everything should work fine if I could fix it.
i dont believe that carriers have a self destruct built into their phones. Not an engineer nor do i work for samsung, so i cant say with absolute certainty, but highly unlikely otherwise there would be a ton of nuked devices out there and we would have known about it by now
Youdoofus said:
i dont believe that carriers have a self destruct built into their phones. Not an engineer nor do i work for samsung, so i cant say with absolute certainty, but highly unlikely otherwise there would be a ton of nuked devices out there and we would have known about it by now
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Well this is what the seller told me, I don't think he has a single reason to lie about it, when he sent me the parcel with the phones, he even included the contract he had with the operator and the phone was still in warranty but he couldn't go to warranty because of the situation, lol, this can't be just a coincidence. He said that the next day or so they kill switched his phone. Actually there is such a function and its well known, you can google it out "smartphone kill switch" or "samsung kill switch".
What I need to know is how do I make it work again, is there someone with hardware knowledge here? This is definitely hardware, software has nothing to do with this kill switch. I am willing to BET 20 Euros with anyone that the kill switch is a tiny SMD fuse somewhere which either needs to be replaced or removed, but how would I know which one, Im not an expert. Does anyone have a schematic of this? The model is G965F
myrunes said:
Well this is what the seller told me, I don't think he has a single reason to lie about it, when he sent me the parcel with the phones, he even included the contract he had with the operator and the phone was still in warranty but he couldn't go to warranty because of the situation, lol, this can't be just a coincidence. He said that the next day or so they kill switched his phone. Actually there is such a function and its well known, you can google it out "smartphone kill switch" or "samsung kill switch".
What I need to know is how do I make it work again, is there someone with hardware knowledge here? This is definitely hardware, software has nothing to do with this kill switch. I am willing to BET 20 Euros with anyone that the kill switch is a tiny SMD fuse somewhere which either needs to be replaced or removed, but how would I know which one, Im not an expert. Does anyone have a schematic of this? The model is G965F
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You're thinking about this fuse that gets blown when you mess with software (rooting). Phone will still work. It's only there for insurance claims, not to kill a phone.
Sounds to me he lied. He either bricked it or it's water damaged.
creep138 said:
You're thinking about this fuse that gets blown when you mess with software (rooting). Phone will still work. It's only there for insurance claims, not to kill a phone.
Sounds to me he lied. He either bricked it or it's water damaged.
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Ok maybe he lied... the board shows no signs of water damage at all so I'm guessing the other option remaining is fuse blown during rooting. So what do I do to make it turn on?
myrunes said:
Ok maybe he lied... the board shows no signs of water damage at all so I'm guessing the other option remaining is fuse blown during rooting. So what do I do to make it turn on?
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Can you get to the recovery or bootloader?
Hold power/bixby/volume down buttons for a few seconds. Would bring up a bluish screen. From there you can install an os, just make sure you grab the right model number, and always the newest one from sammobile.
If you can't get that screen to pop up, it's bricked as you wouldn't be able to install the os
---------- Post added at 02:35 PM ---------- Previous post was at 02:33 PM ----------
Don't forget to power the device off if you can get to that screen. You don't want to burn the image in. Have it plugged in the wall outlet just for safe measure just in case there is no juice in the battery
myrunes said:
Well this is what the seller told me, I don't think he has a single reason to lie about it, when he sent me the parcel with the phones, he even included the contract he had with the operator and the phone was still in warranty but he couldn't go to warranty because of the situation, lol, this can't be just a coincidence. He said that the next day or so they kill switched his phone. Actually there is such a function and its well known, you can google it out "smartphone kill switch" or "samsung kill switch".
What I need to know is how do I make it work again, is there someone with hardware knowledge here? This is definitely hardware, software has nothing to do with this kill switch. I am willing to BET 20 Euros with anyone that the kill switch is a tiny SMD fuse somewhere which either needs to be replaced or removed, but how would I know which one, Im not an expert. Does anyone have a schematic of this? The model is G965F
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ill take that bet. There is no fuse, the only thing these phones can do is remote shut down and FRP lock it. Nothing physically happens to the phone. Even in the articles that called it a "kill switch" in a bout to try to get clicks with a more serious sounding ability than it actually has. Go to any of the tons of teardowns online of the phones and youll see that they mention it nowhere.
https://www.lifehacker.com.au/2017/08/turn-on-your-phones-kill-switch-so-its-useless-if-stolen/
this "kill switch" proverbial, not literal.
in reply to creep138, nope there is no reaction from the board with either combinations: bixby + volume up + power nor bixby + volume down + power. Nothing.... so I'm guessing its irreparable? I've called the seller and asked him a few more questions and told him what you guys told me and here's what he told me: He said that he never dropped the phone down and nor did the phone ever had any contact with water. He said that the phone is 100% kill switched without any buts and ifs. He said that this didn't happen just to him but to his friends as well. He said that he was working in a foreign country and he and his friends went to a operator and all bought expensive phones then a few months later they had to return home so they left that country without finishing the payments with the operators in that foreign country (France). He even told me where this happened. Then he said that the operators called them regarding the payments and services and they all argued with them saying that they won't pay anymore. The next day, everybody's phones were dead. None turn on anymore. So what he says must be true, I don't see why he would lie about it and basically admit to what is somewhat theft or maybe scam?
So there is a physical kill switch which we don't know about. Or maybe he's all lying and making stuff up. I don't know, I don't know him, hes a stranger to me so he could be lying. I've already tested the screen with another board and it works perfectly but his board, I'm so upset I can't fix it. After all its a S9+ board, not a S2 board, so of course I care about it. Well if there's no fix then whatever, thank you everyone for trying though. I don't know if it matters or not but the phone I received from him was already opened up, the battery cover wasn't glued properly. So he must have visited a gsm service before deciding to sell it and even they couldn't fix it.
I don't know about you guys but I tend to believe him that the phone was kill switched by the operator.