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On sale, ordered one and told it will be delivered between 1-3 days
http://www.shop.bt.com/products/asu...ra-life-battery-7H8X.html?q=Asus transformers
Didn't think anyone had them in stock
mias1 said:
On sale, ordered one and told it will be delivered between 1-3 days
http://www.shop.bt.com/products/asu...ra-life-battery-7H8X.html?q=Asus transformers
Didn't think anyone had them in stock
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Looks like they are 'Ordered upon request' - Or they 'Might take ages'
pastey said:
Looks like they are 'Ordered upon request' - Or they 'Might take ages'
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If so they haven,t made it clear. If I don't get it within 3 days i'll be cancelling. But here's hoping
Edit: oh yeah it does say ordered on request. So probably take a while to be delivered
mias1 said:
If so they haven,t made it clear. If I don't get it within 3 days i'll be cancelling. But here's hoping
Edit: oh yeah it does say ordered on request. So probably take a while to be delivered
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You might get lucky though if they have a small stock..
Just looked at the interface and recognised it...
Its linked back to Dabs.com. BT don't sell them directly, they come via a partnet program at Dabs.
That said, they also don't have the keyboards in stock, and are only dies stock of the tablets themselves in a week or so.
Its does give us a hint at the expected price though... £100 is a lot!!
Sent in my Prime for RMA. If you want more info on the process go ahead and ask away. If you're wondering if someone else asked the question in this thread, chances are they didn't because I'll be updating the OP with all the Questions and Answers.
How long did they say it would take?
7 days. I don't know if this is for repair, for for them to repair it and ship it back or what. I'm assuming repair
What do you need to have?
Your device and your serial number. Normally they ask if you have it on the device. If you don't, just make sure you have your warranty card. Keep it, though, when you send the device in and make sure to mention it's not on the device to them
What about GPS?
They said they'd fix it, but other threads suggest that it won't live up to our standards.
Dead/Stuck Pixels?
Fully covered. Mine had them, and they said they'd replace the screen.
What do I send?
Just the device. They'll also give you a checklist to fill out with info such as the RMA number, what's included, information regarding the problems, signature, dates, etc...
Scratched backs?
In the checklist I kindly requested a new backplate. Those things scratch pretty easily, and laying it down on a couple times makes it look like you're table is made out of sand paper. I'll keep ya informed about this one.
Where does it ship to?
Here's the address they tell you to ship it to:
ASUS Service Center
Attn: RMA Dept., RMA #_________________
4051 Freeport Parkway, Suite 200
Grapevine, TX 76051
USA Only, obviously.
Shipping cost?
You gotta foot it. It was around 20 dollars for me, I think, with Insurance via USPS.
Do they require the original box?
Nope. I shipped mine in the box (which was in another box to be safe) because I thought it'd be safer, but they didn't request the original packaging.
After-Reception Questions
Do they wipe the tablet?
I've attached the checklist to be included in the package for your reading pleasure
Questions? Please ask! If they're for after I get the device, you can post 'em too. I'll just copy them to the OP and answer them when I get it back.
Wrong about the pixels their has to be 5 or2 right next to reach other
I would RMA due to the pixels but I don't wanna have to spend 20 to ship then 30 to replace my screen protector and skin not worth it I have 6 pixels but they only show up on a black screen and who stares at those
Sent from my Transformer Prime TF201 using Tapatalk
No offense but grow a pair and stand up for yourself and demand a refund or replacement what's with you people accepting defective devices brand new out of the box?.... Obviously not talking about the GPS since everyone's doesn't work and that can't be fixed.
I just sent mine today. They told me 10 working days.
Wouldn't auto rotate, auto brightness, camera didn't work (due to firmware update), gps a bit off.
In the RMA Checklist I wrote, please install Ice Cream Sandwich.
Wordlywisewiz said:
Wrong about the pixels their has to be 5 or2 right next to reach other
Sent from my Transformer Prime TF201 using Tapatalk
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Coulda sworn their rep told me that if there was a single one they'd fix it. He could have been looking at the notebook one, though. Luckily mine is 2 right next to each other
jdbaker82 said:
No offense but grow a pair and stand up for yourself and demand a refund or replacement what's with you people accepting defective devices brand new units out of the box?.... Obviously not talking about the GPS since everyone's doesn't work and that can't be fixed.
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I tried, the representative just kept saying it wasn't in the warranty policy and when I requested to speak to his manager, I was on hold for 30 minutes (but the rep kept checking in to make sure I knew he hadn't just blown me off) until he told me that he'd try to transfer me. I got the answering machine, hopefully I get a call back and I will.
I don't understand why they can't shop you one then you shop yours back the turnaround is dumb but I'm not gonna send mine back it's perfect except the pixels but again I can't notice them except on the boot screen
Sent from my Transformer Prime TF201 using Tapatalk
Did you send yours in the original box? I know for laptops they sometimes don't want you to send it in the original box because it has the serial numbers on it and they can't guarantee that you'll get the box back.
I started the RMA process on mine, but haven't sent it in yet. My just flat out never worked out of the box, would not boot etc... It sucks we have to pay for the shipping.
unxconformed said:
Did you send yours in the original box? I know for laptops they sometimes don't want you to send it in the original box because it has the serial numbers on it and they can't guarantee that you'll get the box back.
I started the RMA process on mine, but haven't sent it in yet. My just flat out never worked out of the box, would not boot etc... It sucks we have to pay for the shipping.
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They didn't specially request it, but I sent it in it anyway. Actually, I shipped it in it's box in a box (boxception).
King John said:
Coulda sworn their rep told me that if there was a single one they'd fix it. He could have been looking at the notebook one, though. Luckily mine is 2 right next to each other
I tried, the representative just kept saying it wasn't in the warranty policy and when I requested to speak to his manager, I was on hold for 30 minutes (but the rep kept checking in to make sure I knew he hadn't just blown me off) until he told me that he'd try to transfer me. I got the answering machine, hopefully I get a call back and I will.
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All I'm saying is if it was me I wouldn't bother calling Asus I would be returning it directly to the store I bought it from and if it required speaking to corporate for whatever company you better believe it would get done.
I'am dying t know if they wipe and factory reset peoples tablets and you get it back set back to zero with all apps, settings, tweaks .... gone
---------- Post added at 03:15 PM ---------- Previous post was at 03:14 PM ----------
King John said:
They didn't specially request it, but I sent it in it anyway. Actually, I shipped it in it's box in a box (boxception).
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I see what you did there
jdbaker82 said:
All I'm saying is if it was me I wouldn't bother calling Asus I would be returning it directly to the store I bought it from and if it required speaking to corporate for whatever company you better believe it would get done.
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I did. I called up Best Buy requested a return for a replacement. I wanted to make sure I'd actually get a replacement. After about 2 hours on the phone (while PHP scripting so not much time was lost) I finally got to a manager. They told me they had none. Didn't want to waste my time with shipping it there only to find out they had none.
Lock-N-Load said:
I'am dying t know if they wipe and factory reset peoples tablets and you get it back set back to zero with all apps, settings, tweaks .... gone
---------- Post added at 03:15 PM ---------- Previous post was at 03:14 PM ----------
I see what you did there
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I actually wiped mine before I sent it in. But, in any case, if they do, it'll have the welcome screen. The rep asked me if they had permission to wipe it, so I assume they only do if they think they have to. I'll update the OP.
King John said:
I did. I called up Best Buy requested a return for a replacement. I wanted to make sure I'd actually get a replacement. After about 2 hours on the phone (while PHP scripting so not much time was lost) I finally got to a manager. They told me they had none. Didn't want to waste my time with shipping it there only to find out they had none.
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Click to collapse
No one has any but that will change in a few weeks wouldn't you have rather have a refund instead of paying money to ship off your already defective product hoping it will come back fixed with no problems? Not to mention who knows how long it will really take before you get it back we already know ASUS has their hands full. Then you can get a brand new one places like Best Buy are starting to receive their stocks.
jdbaker82 said:
No one has any but that will change in a few weeks wouldn't you have rather have a refund instead of paying money to ship off your already defective product hoping it will come back fixed with no problems? Then you can get a brand new one places like Best Buy are starting to receive their stocks.
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I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
King John said:
I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
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You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
jdbaker82 said:
You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
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Awwwwcrrrappp.... This trip is going to blow.
jdbaker82 said:
You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
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I agree with him!
I just stopped my UPS to ASUS repair.
I bought another one on the Best Buy website and says I should have it by 1/9/12
I will return the defective one and get my money back.
Asus' Fremont facility is pretty fast and efficient with their RMA turnaround time. Having had to send my G73JW laptop to Asus twice before (once to their Indiana facility, once to Fremont), I speak from experience. If it went to Indiana, then I'd be more concerned as they take forever and aren't quite as organized. It took Indiana 2 months to get my laptop back to me, and Fremont a week from shipping it there to return. And, for the Canadians, they're supposed to have excellent RMA service at their facility. Be aware, however, that tracking the repair status online is rarely accurate.
I sent mine back too. I shipped it out Tuesday should arrive today. I had sever screen bleed on the right hand side and of course GPS. I'll update when I get some notice or when it returns!
King John said:
I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
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I doubt you'd be able to return it after they send it back to you, I can almost guarantee that you won't get the original box back.
Sent from my Transformer Prime TF201 using xda premium
For all the negative posts I have seen since the prime came out, I just want to give credit where credit is due.
My prime crashed and burned hard after the ICS update; i had the non stop rebooting issues and the prime had turned into a brick.
I received a private message on the XDA forums from the customer service rep asking if he could contact me. At first they asked that I send my unit in so that it could be used for R&D on the issue, and they would send me a new unit once it was received. I objected not wanting to wait 3 weeks for a working unit.
I was then passed a long to a product manager who worked with me on the phone to get a new unit sent to me over night if i signed a legal form that guaranteed I would return my broken unit to them in 14 days.
They also asked if I would like them to open the unit, install ICS, verify all parts are working including the lack of a screen bleed before sending it out. I agreed.
Just wanted to give them proper due, that is amazing customer service, to find me on an end user forum and offer me an exchange. I went from never wanting to buy an Asus product again to them having a lifelong customer.
That's the way it is done.
Nice to hear such a positive story. People tend to forget only bad stories come to these forums normally.
I would like to know about this "mysterious" Asus person as well because my TP has been a brick since ICS update as well. It is permanently stuck at the "gears with exclamation" screen.
Oh I love Asus customer service. They are, after all, the people cleaning up after Asus engineers and whatnot have messed a lot of things up.
primetimex said:
For all the negative posts I have seen since the prime came out, I just want to give credit where credit is due.
My prime crashed and burned hard after the ICS update; i had the non stop rebooting issues and the prime had turned into a brick.
I received a private message on the XDA forums from the customer service rep asking if he could contact me. At first they asked that I send my unit in so that it could be used for R&D on the issue, and they would send me a new unit once it was received. I objected not wanting to wait 3 weeks for a working unit.
I was then passed a long to a product manager who worked with me on the phone to get a new unit sent to me over night if i signed a legal form that guaranteed I would return my broken unit to them in 14 days.
They also asked if I would like them to open the unit, install ICS, verify all parts are working including the lack of a screen bleed before sending it out. I agreed.
Just wanted to give them proper due, that is amazing customer service, to find me on an end user forum and offer me an exchange. I went from never wanting to buy an Asus product again to them having a lifelong customer.
That's the way it is done.
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Click to collapse
Did you verify they were legit? Sounds like your tablet got sent to a fake address and is now forwarding to Somalia or something
primetimex said:
For all the negative posts I have seen since the prime came out, I just want to give credit where credit is due.
My prime crashed and burned hard after the ICS update; i had the non stop rebooting issues and the prime had turned into a brick.
I received a private message on the XDA forums from the customer service rep asking if he could contact me. At first they asked that I send my unit in so that it could be used for R&D on the issue, and they would send me a new unit once it was received. I objected not wanting to wait 3 weeks for a working unit.
I was then passed a long to a product manager who worked with me on the phone to get a new unit sent to me over night if i signed a legal form that guaranteed I would return my broken unit to them in 14 days.
They also asked if I would like them to open the unit, install ICS, verify all parts are working including the lack of a screen bleed before sending it out. I agreed.
Just wanted to give them proper due, that is amazing customer service, to find me on an end user forum and offer me an exchange. I went from never wanting to buy an Asus product again to them having a lifelong customer.
That's the way it is done.
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I hate to tell you this but you got lucky 99% of people with these problems would not get this special treatment so this is an exception to the norm for sure.
Ps. Pardon my French but who's d$#* did you su*# for this special treatment LOL
DroidHam said:
Did you verify they were legit? Sounds like your tablet got sent to a fake address and is now forwarding to Somalia or something
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If you read the story, they are sending me a unit first, then i am sending them my unit.
at some point you have to stop being so cynical and give credit. yes they were legit, i didn't have my serial # and the rep was able to look my call log record from the previous night where i supplied it and apply it to the current call.
DroidHam said:
Did you verify they were legit? Sounds like your tablet got sent to a fake address and is now forwarding to Somalia or something
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He gets to hold on to the busted one until he receive the working one
This is really great that Asus actually read the forum and providing help on it (although they should have really test their code and prevent this from happening.. at the end it is the first HC -> ICS OTA upgrade in the world)
Hopefully it is just the upgrade code that is causing issue, I believe once they actually release the full recovery zip, people can download that and run a clean install.
That's great- congrats. I got treated like garbage by the ASUS Customer Service team-twice. They refused to replace my tablet- they flat out told me nothing was wrong with it despite the fact that it has never been able to receive an OTA update and can't be rooted.
So they're still on my sh*t list.
KDLMaj said:
That's great- congrats. I got treated like garbage by the ASUS Customer Service team-twice. They refused to replace my tablet- they flat out told me nothing was wrong with it despite the fact that it has never been able to receive an OTA update and can't be rooted.
So they're still on my sh*t list.
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Click to collapse
Like I said this is a rare thing here they honestly don't deserve any credit here they are just doing it for research to fix there own mistakes.
primetimex said:
For all the negative posts I have seen since the prime came out, I just want to give credit where credit is due.
My prime crashed and burned hard after the ICS update; i had the non stop rebooting issues and the prime had turned into a brick.
I received a private message on the XDA forums from the customer service rep asking if he could contact me. At first they asked that I send my unit in so that it could be used for R&D on the issue, and they would send me a new unit once it was received. I objected not wanting to wait 3 weeks for a working unit.
I was then passed a long to a product manager who worked with me on the phone to get a new unit sent to me over night if i signed a legal form that guaranteed I would return my broken unit to them in 14 days.
They also asked if I would like them to open the unit, install ICS, verify all parts are working including the lack of a screen bleed before sending it out. I agreed.
Just wanted to give them proper due, that is amazing customer service, to find me on an end user forum and offer me an exchange. I went from never wanting to buy an Asus product again to them having a lifelong customer.
That's the way it is done.
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Click to collapse
How do we know you're not some Asus rep trying to save face. The only way to prove this is if that same rep offer to fix my GPS issue. Or at least offer to take mine back for a full refund. That's all I ask. If he don't contact me, then this is bull****.
congrats.
ur one of the lucky 1's....
i had 4 calls with asus Us.
sadly a beaver have more tech knowledge then these guys.
i had such a bad experience i decided to ship mine back for a full refund before its too late.
happy for u tho!
I RMA'd a laptop through ASUS a while back and it went very smoothly. I was back up and running in a little over a week.
nxp3 said:
How do we know you're not some Asus rep trying to save face. The only way to prove this is if that same rep offer to fix my GPS issue. Or at least offer to take mine back for a full refund. That's all I ask. If he don't contact me, then this is bull****.
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believe it or not, i could care less. check the non stop rebooting and locking thread. i spent the past 3 days posting non stop in that thread trying to fix my prime only to insure that you thought i was not an ASUS rep under cover.
c'mon man.
The Dutch already begun with shouting (incl. me ): http://www.facebook.com/asusbenelux about the way GPS was "solved" etc.
flight777 said:
The Dutch already begun with shouting (incl. me ): http://www.facebook.com/asusbenelux about the way GPS was "solved" etc.
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Jesus don't they read xda...where have they been the past month.
Too bad your the only one they did this for... out of the many that have had problems they come here and pick 1 person to help, horrible...
jzen said:
Too bad your the only one they did this for... out of the many that have had problems they come here and pick 1 person to help, horrible...
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Exactly... however they picked me too I am not getting a new Prime I just get to wait for my Prime to crash and send them logs how nice of them......
primetimex said:
believe it or not, i could care less. check the non stop rebooting and locking thread. i spent the past 3 days posting non stop in that thread trying to fix my prime only to insure that you thought i was not an ASUS rep under cover.
c'mon man.
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Click to collapse
I didn't mean to insult you..only to dare this rep to help me out hahahhaa
I sent my two primes, and two docks back to ASUS. They have had them for two weeks now.
I have emailed Trinity, my contact that Gary gave me, she is the one I put attention to on the box. I emailed here about 5 times in the last two weeks, and not even one email back.
I have now emailed Gary two times in the last week, and no email back from him either.
I am about to get my credit card companies involved. All I have asked is for a working RMA, a status update, or at least a confirmation that they at least have my stuff.
Two weeks and I can't even get a courtesy one email back???
What would you guys do next???
Call them
I sent mine in about a week and a half ago. I've never waited this long on a repair from anywhere before. Hopefully your goods comeback in better shape than you left them. I had my tablet for a day before mailing it in for repair. Very disappointing. Not sure why I didn't just return it. Would have had a new one already.
Sent from my SPH-D710 using XDA
xGary said:
Call them
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"Hello, this is Peggy.. Thank you and I be here to help u. What is your problem?"
I understand what you saying. He has been very busy lately. I'd say try emailing him again. Put who you are in the subject in the subject and put this needs reading asap.
Browsing this thread - this just really hit me hard. Freakin' TWO PRIMES RMA'd - and no response?!
That is absolutely, 100%, unequivocally , unacceptable in today's market.
Really makes me want to move away from Asus Tablets. My Prime has had no GPS (ordered in December, received late January). I sure don't want to go through RMA hell, but I also don't want to try to explain to everyone what the abscess (sorry, dongle) is attached to my otherwise, thinner than iPad tablet is.
Ridiculous.
B-Mod said:
I sent my two primes, and two docks back to ASUS. They have had them for two weeks now.
Two weeks and I can't even get a courtesy one email back???
What would you guys do next???
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Click to collapse
Asus agreed to buy back all this stuff. So I sent it all in per their shipping methods. And now I get nothing. How do I call, when they did not even give me a RMA number, all they gave me was instructions to send it to California Asus, with attention to Trinity.
I don't understand why they can't even reply back?
When I email both people I include all old emails, so they know what the email is about. I just don't get it. They have had it in their hands since the 4th of April.
I would call them. My experience is someone always answers the phone and any one of them can help you. Sometimes you have to wait a little bit and listen to the Asus advertising before someone picks up but it's worth the short wait.
I had a great RMA experience with them and Trinity was initially assigned to me (From Gary) but it wasn't necessary to only have her help you. Everyone gladly chipped in to assist.
Ill mention your xda name next time I talk to Gary. A few others had a similar situation and i got them an accelerated response. It shouldn't be needed but he is a busy man. That Trinity woman is the one who really should've hit you back already and no reason why she couldn't have already. Ill see if I can help ya out.
Actually I have a RMA # but it does not work, nor does entering my phone number on their website. It took me a week for Trinity to get back to me with shipping instructions. She said she sent them to me, I sent her three emails over the next week, and then she finally got back to me with the shipping info.
With service like this my costumers would leave my company, and I would be left with no work, therefore no job. Maybe she does not work there anymore??? That's the only reason I emailed Gary about this again.
B-Mod said:
Actually I have a RMA # but it does not work, nor does entering my phone number on their website. It took me a week for Trinity to get back to me with shipping instructions. She said she sent them to me, I sent her three emails over the next week, and then she finally got back to me with the shipping info.
With service like this my costumers would leave my company, and I would be left with no work, therefore no job. Maybe she does not work there anymore??? That's the only reason I emailed Gary about this again.
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My Prime has arrived in their facilities since 5 weeks ago. RMA numbers never worked.
Sent mine in on 04/08, fedex said they received it on 4/12, but the status said the receive date was 04/13. its now in [WB5] status. damn thats a long time without my prime. i RMA'd a galaxy tab and it took less than a week to get there and back to me -__-
rcatron said:
Browsing this thread - this just really hit me hard. Freakin' TWO PRIMES RMA'd - and no response?!
That is absolutely, 100%, unequivocally , unacceptable in today's market.
Really makes me want to move away from Asus Tablets. My Prime has had no GPS (ordered in December, received late January). I sure don't want to go through RMA hell, but I also don't want to try to explain to everyone what the abscess (sorry, dongle) is attached to my otherwise, thinner than iPad tablet is.
Ridiculous.
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Well this is clearly Asus' fault. And it isn't.
The problem here is that Asus obviously put their US RMA service up for bid and accepted the lowest bidder.
So yeah, root cause is Asus' fault.
The lowball bidder whom Asus awarded the bid to has attempted to line their pockets by defrauding Asus' customers (documented repeatedly here on XDA before someone gets a wild idea about suing me for libel, bring it if you're that stupid). This adds to the problem.
And Asus doesn't seem to be supporting the RMA site other than with some parts. IOW the RMA site doesn't have access to NVFlash either. I haven't heard enough from other poster's on XDA to know if any non-brick software issues have been resolved, but I suspect not since most of them could be handled via FOTA.
Then there's the lack of communication between the RMA site, Asus, and the customer.
So it's not a pretty picture, no matter how you look at it.
I rma'ed mine last monday the 9th, shipped overnight and it arrived in their hands on the 10th. My RMA still says they haven't received my device yet. It's been like that since day 1. I'm not gonna call or anything, its pointless. They only have 14 days anyways max to turn around an RMA.
Hi,
I will have Trinity call you today and have escalated it higher after my response to you yesterday. I did respond on 4/13 and again yesterday. I apologize about the call back not occurring.
Sincerely,
Gary
Sounds like a lack of parts to me. Primes seem to be breaking everywhere.
Gary Key said:
Hi,
I will have Trinity call you today and have escalated it higher after my response to you yesterday. I did respond on 4/13 and again yesterday. I apologize about the call back not occurring.
Sincerely,
Gary
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Click to collapse
Gary I did not get an email from you on the 13th, I did get one last night stating you are forwarding this on to Tony, but I got nothing today from Tony or Trinity. The last email I got from Trinity is the FedEx info, I have never received an email since then from her. I use Gmail, and I have checked the spam folder, and found nothing....
Still no reply from Asus.....
I need to rma my device due to some light bleed, but maybe i should call Asus Support on the instructions manual first? will they troubleshoot that? anybody got experience on how Asus is handling these kind of defects?
Sent from my TF201
bk201doesntexist said:
I need to rma my device due to some light bleed, but maybe i should call Asus Support on the instructions manual first? will they troubleshoot that? anybody got experience on how Asus is handling these kind of defects?
Sent from my TF201
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if the light bleed isn't that bad, I would suggest that you don't RMA it unless it really bothers you and you want to part with your tablet for AT LEAST a month
I bought a Spigen Ultra Hybrid from www.Mobilefun.co.uk and when it arrived it was the wrong colour and also it had the cut out for the TV aerial that the Korean version has. Obviously I would rather have the case without the cut out and the right colour but I have sent 3 emails to them now and each email had the same 4 questions about replacement or refund and they seem either unwilling or unable to answer more than one question at a time but unfortunately it is the same question.
I'm wondering if they do even carry the Ultra Hybrid without the cut out, I know Spigen do one without it because I have seen it but Mobilefun are not much fun to deal with. They take 24 hours to answer each email with a basic reply with a link to their returns form.
Obviously at this point I would not recommend anyone deal with them but would be grateful for any help.
Thanks
GTCC said:
I bought a Spigen Ultra Hybrid from www.Mobilefun.co.uk and when it arrived it was the wrong colour and also it had the cut out for the TV aerial that the Korean version has. Obviously I would rather have the case without the cut out and the right colour but I have sent 3 emails to them now and each email had the same 4 questions about replacement or refund and they seem either unwilling or unable to answer more than one question at a time but unfortunately it is the same question.
I'm wondering if they do even carry the Ultra Hybrid without the cut out, I know Spigen do one without it because I have seen it but Mobilefun are not much fun to deal with. They take 24 hours to answer each email with a basic reply with a link to their returns form.
Obviously at this point I would not recommend anyone deal with them but would be grateful for any help.
Thanks
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Shame about your poor experience with them I've never had any issues. A lot of suppliers have confused the LG G3 models. Many eBay sellers in the early days were selling the Korean cases as well. I suggest you get a refund and try Amazon UK or Clove or Handtec.
jah said:
Shame about your poor experience with them I've never had any issues. A lot of suppliers have confused the LG G3 models. Many eBay sellers in the early days were selling the Korean cases as well. I suggest you get a refund and try Amazon UK or Clove or Handtec.
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Yeah I know what you mean but I think it would be easier to get a replacement from them rather than get a refund. I guess that waiting 3 days for an answer is the main problem.
I know that Spigen sells the right one but I'm not sure if Mobilefun.co.uk sells them. There is no excuses for bad service these days.
GTCC said:
Yeah I know what you mean but I think it would be easier to get a replacement from them rather than get a refund. I guess that waiting 3 days for an answer is the main problem.
I know that Spigen sells the right one but I'm not sure if Mobilefun.co.uk sells them. There is no excuses for bad service these days.
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I found you can ask question on the site itself against the product. Have asked about the antenna hole for the white version.
jah said:
I found you can ask question on the site itself against the product. Have asked about the antenna hole for the white version.
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I have asked on there so I will just wait to see if they answer or even acknowledge the question.
GTCC said:
I have asked on there so I will just wait to see if they answer or even acknowledge the question.
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I asked on their site and after 24 hours they haven't replied or even posted my question.
Many seem to like the site but ive had nothing but problems with them. Wrong items, claiming they have stock when they don't and the G Watch I ordered looked used and had a screen fault.
They have now replied on their site but I'm still none the wiser whether or not they carry the right case. You can see the reply on the site under the ultra hybrid case.
I've ordered some Spigen cases from another retailer on the web, we'll see if either of these show up with the correct colour and form factor according to their site. I've requested one red and one Android green. :fingers-crossed:
I've found that retailers on a certain Chinese wholesale site can often be easier to deal with and more reliable than some domestic retailers..
GTCC said:
They have now replied on their site but I'm still none the wiser whether or not they carry the right case. You can see the reply on the site under the ultra hybrid case.
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Little follow up to this, they removed my question from their website and still haven't replied to my emails so last week I opened a case with paypal and they haven't replied to that either.
GTCC said:
Little follow up to this, they removed my question from their website and still haven't replied to my emails so last week I opened a case with paypal and they haven't replied to that either.
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Last update on this, PayPal refunded my money.
Thank you for bringing this to our attention
GTCC said:
Last update on this, PayPal refunded my money.
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Thank you, GTCC, for bringing this to our attention.
Our Spigen Ultra Hybrid LG G3 cases do indeed feature a cut out on the top right corner for the antenna, as shown in the images. We have now added a note to the relevant product pages to ensure this is made clear to our customers.
I am very sorry to hear that you have experienced issues with your order - this has been brought to the attention of our Customer Relations team and will be investigated.
Jah - glad to hear that you've had a good experience with us.
ChrisM75 - Please contact our Customer Service team to arrange a replacement of your LG G Watch if it has a faulty screen. Various contact methods are available on the Contact Us page; links to it can be found at the very top of each of our pages.
Kind regards,
Mihnea
Mobile Fun
mobilefunsupport said:
Thank you, GTCC, for bringing this to our attention.
I am very sorry to hear that you have experienced issues with your order - this has been brought to the attention of our Customer Relations team and will be investigated.
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Customer relations team, what a joke that is. If they were any good or even existed I wouldn't have had to go to PayPal.
I order all my cases and accessories from Amazon....
_________________
IT'S OVER 9000!!
esimon311 said:
I order all my cases and accessories from Amazon....
_________________
IT'S OVER 9000!!
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Yeah I have prime now so I'm going to be making the most of it.
Further information required
GTCC said:
Customer relations team, what a joke that is. If they were any good or even existed I wouldn't have had to go to PayPal.
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Following up - to help with our investigation please send us a private message with your order ID and email address. Many thanks!
mobilefunsupport said:
Following up - to help with our investigation please send us a private message with your order ID and email address. Many thanks!
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As I have said I got my refund from PayPal so no need for you to try doing something now when it is clearly too late. Even when I opened the case with PayPal you didn't contact me.
What you can help with is why my review was not put on your website? I submitted it over a week ago.
Btw Spigen was not very happy when I told them how you deal or don't deal with your customers.
GTCC said:
As I have said I got my refund from PayPal so no need for you to try doing something now when it is clearly too late. Even when I opened the case with PayPal you didn't contact me.
What you can help with is why my review was not put on your website? I submitted it over a week ago.
Btw Spigen was not very happy when I told them how you deal or don't deal with your customers.
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We would like your order ID and email address so that we can look into how this happened, including looking into the review issue. Our investigation will also help ensure that such mistakes are not made again. If you could please send us a message with the requested details it would be much appreciated. Thank you for your understanding.