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I bought my GF an HD2 from flebay, brand new, you know the type of ad "unwanted upgrade".
OK OK I know
It hasn't been blocked so the account is still running OK (seller didn't like the HD2 wanted cash to run an iPhone on the account)
Problem is, after 9months the HD2 has started overheating and rebooting when using data or GPS.
If My Location tries to update it reboots, sometimes goes into a continuous reboot loop, only taking the battery out will stop it.
It gets very warm around where the sim card is when this happens.
We've tried a hard reset, no different
Question: Will HTC honour the guarantee (less than 9mnths old) when I'm not the original owner or should I send it to a repair centre and cough up (I guess it needs a new Mboard )
Has anyone been in this situation?
Have I now got an unsaleable brick?
Thanks
I doubt it, have you tried the latest stock rom? that might change the way it runs
Or a not stock rom and radio from this site?
johnerz said:
I doubt it, have you tried the latest stock rom? that might change the way it runs
Or a not stock rom and radio from this site?
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Click to collapse
Hi, thanks but I'm pretty sure it's a hardware fault
You've checked for a bent battery pin?......
conantroutman said:
You've checked for a bent battery pin?......
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Click to collapse
Thanks
Yep, and cleaned the battery terminals, tried a different battery (out of my HD2).
The phone works OK if we cool it down by leaving it in a cold room for a couple of hours, but then as soon as it gets some hard usage, long phone call, data, GPS it starts to heat up and reboot again.
It just occurred to me we haven't tried a different sim in it, might try that and see if it's any different!
EDIT: GF hasn't used the phone for about a week now, now it won't get past the white HTC boot screen, just continuously looping.
yes they will honour it , i was in exact same situation and they told me it was 100% covered by the warranty , although the blanket email said to include proof of purchase customer service told me not to worry about it . had it back within 5 working days.
definitely sounds like the motherboard. Same problem with mine. T-mobile bought me a new phone.
I think the warranty date period is based off of the imei and when the phone was shipped out. I would call htc and ask. Couldn't hurt
Thanks for the replies, I suppose it's worth a try.
I'll let you know how I get on with HTC
Fixed
Update:
We sent our HD2 back for repair, HTC picked it up and returned it no charge.
Motherboard replaced.
Fault described on the repair document as "MB Current leakage, battery overheat, MB replace."
Totally excellent service.
Thanks HTC we love you
I've spent 2 about weeks trying to figure out why my camera is no longer working. I tried to get s-off but with no luck so went ahead and flashed ICS while being s-on. I did run into some problems where the phone would get stuck at the htc screen but it turned out to be a bad download.
The phone runs great but for some reason the camera just doesn't want to load. When I launch the camera the phone acts as if its about to load but just freezes at a black screen. The phone is unresponsive until after a battery pull or on occasion it will restart on its own after some time. Hitting the back key and home key don't do anything but give some unresponsive haptic feedback.
The day that I noticed it wasn't working was the day my amaze overheated when using navigation while on the car charger. It's overheated before with the same setup and has always worked fine same goes for my HD2 and TP2. I've already called HTC and T-mobile to see if it's a common problem, which it isn't, so it's either a repair or refurb.
I'm a little weary thinking that it could be a hardware problem since the heat is generally around the camera lens when the phone gets hot. Especially with the risky method of achieving s-off again around the camera. I'm hoping I'm just paranoid and this turns out to be a software problem.
I would like to get some input from you guys regarding my problem. I love this phone too much to get a refurb and doubt htc can fix it if it turns out to be a software issue. Any input would be greatly appreciated.
howhi50 said:
I've spent 2 about weeks trying to figure out why my camera is no longer working. I tried to get s-off but with no luck so went ahead and flashed ICS while being s-on. I did run into some problems where the phone would get stuck at the htc screen but it turned out to be a bad download.
The phone runs great but for some reason the camera just doesn't want to load. When I launch the camera the phone acts as if its about to load but just freezes at a black screen. The phone is unresponsive until after a battery pull or on occasion it will restart on its own after some time. Hitting the back key and home key don't do anything but give some unresponsive haptic feedback.
The day that I noticed it wasn't working was the day my amaze overheated when using navigation while on the car charger. It's overheated before with the same setup and has always worked fine same goes for my HD2 and TP2. I've already called HTC and T-mobile to see if it's a common problem, which it isn't, so it's either a repair or refurb.
I'm a little weary thinking that it could be a hardware problem since the heat is generally around the camera lens when the phone gets hot. Especially with the risky method of achieving s-off again around the camera. I'm hoping I'm just paranoid and this turns out to be a software problem.
I would like to get some input from you guys regarding my problem. I love this phone too much to get a refurb and doubt htc can fix it if it turns out to be a software issue. Any input would be greatly appreciated.
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Click to collapse
I actually had this problem when I first got my Amaze. It worked fine for one day, and then the next day, when I tried to open the camera app, it would give me like blank screen and freeze up (like your phone). I did a factory reset, went back to stock, etc, but nothing fixed it. Luckily, it was only my second day since I received the phone, so I called TMobile, and they replaced it with a new one using expedited shipping . I don't know what your situation is, but if you try going back to stock, and it still doesn't work, I'd trade it in for a working one.
IF you dont have a reciept, call HTC And set up a warranty exchange as camera is a hardware issue not a software issue (since uve voided your warranty on teh software by upgrading to ICS)
ed116 said:
IF you dont have a reciept, call HTC And set up a warranty exchange as camera is a hardware issue not a software issue (since uve voided your warranty on teh software by upgrading to ICS)
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Yea I got a warranty replacement through t-mobile yesterday. I'm hoping I can still get my original Amaze working because there are a few minor things with the replacement that are going to bother me, not to mention getting everything back to the way i had my original phone.
Backup via recovery and restore to the new phone.
Hi, I have a galaxy s2 in what i believe is hard brick mode. A little backstory, i was watching some stuff online when i noticed the battery bellow 35%. So i pluged it to the usb charger. I left it there for like 20 minutes. When i came back, i unlocked the phone only to see tons of "error" messages and the force close window. Apperently it had to force close /system?... I was puzzled so i just pulled the battery off and on and tried turning it in. Stuck at the welcome screen. I tried ro acces recovery mode. The android icon was "dead" and some error messeges appeared in red, unable to mount /system, invalid argument. I turned it off, but the welcoming screen poped up without me touching anything. I left it for a few minutes. Then i pulled the battery off for a few minutes too. When i tried to turn it on again, the phone was dead. Nothing works, i tried:
Pressing the power button for a minute
Download mode
Recovery mode
Leaving the battery out for hours
Leaving it charging for hours
Nothing. Im stunned, mainly because i never rooted it or touched anything. Im desesperated at this point, any help will be great. I abused google and made tons of search, but everything related to my problem has to do with flashing and rooting failures. Which i never did with my phone.
If you've never messed with it, and assuming it hasn't expired time-wise, send it in for warranty service. If you don't have warranty, try another battery just in case, then try a jig. Then start looking for JTAG repairers (assuming it can be JTAG'd), and if it can't, take it to local mobile repair shops & have them take a look at it. If they can't/won't fix it, then send it to Samsung/authorised repairer.
I think i voided the guarranty by updating the phone to ICS a few months back... Im trying the battery swap now.
demian93 said:
I think i voided the guarranty by updating the phone to ICS a few months back... Im trying the battery swap now.
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That wouldnt void the warranty.
{go back to your iphone since you are an android noob}
theunderling said:
That wouldnt void the warranty.
{go back to your iphone since you are an android noob}
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It depends on how he upgraded to ics, if he did from an official update then is ok, but if he flashed a leaked or a custom rom based on ics then no more warranty if he can't flash the original samsung rom
Already tried changing batteries, didnt work...
You know what to do next then.
I still dont understand the cause of the brick, my phone is dead and it wont even charge. This is bogling my mind. And yeah im an adroid noob, this my first smartphone.
Hello everyone,
I have a stock Verizon Galaxy S4 that is having some issues and wont stay on and sometimes gets caught in a bootloop. I have been able to get into recovery and wipe cache / do a factory reset, but the phone keeps doing the same thing; reboot, sometimes start but then reboots again. I have had it for almost 2 years and thought it was the battery, so I bought another one and the phone still does the same thing. If I boot into safe mode, it lasts a little longer that way, but will eventually turn off and get caught into the bootloop again.
Any ideas on what the cause is and possibly how to fix it? The is completely stock and has never been rooted, unlocked, or anything like that. I looked in the forums, but it looks like they all have to do with flashed roms and non-stock options, which is why I am posting a new thread.
All help is appreciated. Thank you.
It sounds like your power button may be on its way out. I had the same issue with my phone. Couldn't get it to boot past the splash screen. If your is intermittent it may or may not be this issue. However if the problem gets worse, its more then likely the cause. After a lot of use the insulation inside the power button can wear away causing a short. If you google it there are several articles describing symptoms to help figure out if that is indeed the problem. If you run in to a boot loop, pull the battery and reinsert it. If the phone powers on without pressing the power button, that is your problem.
Sent from a Shaftamle Galaxy S4
"Thanks Button" is always appreciated!
149ThemedGoogleKeyboards!!!!!!
Eclipse ROM fatness!
MyColorScreen
I know it has been a few weeks but I wanted to provide an update. I have a friend who runs a cell phone repair shop. I took it to him and they did all sorts of tests and such, so we replaced the power button. After replacing the button, the phone still did the same thing.
I would pull the battery, but the phone would not turn on by itself. I would power on the phone like normal and would make it to the splash screen in which the phone would then power off. At that point, it would not try to restart, but rather would act like it was on and the phone / battery would get really hot. I would pull the battery and start again, with the same result.
Any other ideas? My friend, the co-owner of the business, and myself are all out of ideas.
Thanks!
Edit: Also I called Verizon and Samsung to see if I could work out a warranty through either of them. Since the phone is almost 2 years old, we all know the answer to that. Sammy wanted $70 just to look at it, let alone additional charges to fix it if the problem wasnt what they thought it was.
poda13 said:
I know it has been a few weeks but I wanted to provide an update. I have a friend who runs a cell phone repair shop. I took it to him and they did all sorts of tests and such, so we replaced the power button. After replacing the button, the phone still did the same thing.
I would pull the battery, but the phone would not turn on by itself. I would power on the phone like normal and would make it to the splash screen in which the phone would then power off. At that point, it would not try to restart, but rather would act like it was on and the phone / battery would get really hot. I would pull the battery and start again, with the same result.
Any other ideas? My friend, the co-owner of the business, and myself are all out of ideas.
Thanks!
Edit: Also I called Verizon and Samsung to see if I could work out a warranty through either of them. Since the phone is almost 2 years old, we all know the answer to that. Sammy wanted $70 just to look at it, let alone additional charges to fix it if the problem wasnt what they thought it was.
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I have to say I'm shocked its not the power button. My only other suggestion would be to flash the stock firmware to the device using Odin. It could be a software problem. Your guess is as good as mine. However flashing the stock image is definitely cheaper then hassling with Sammy or big red. Not that voiding your warranty would matter at this point but make sure you flash whatever firmware your on right now. If you go backwards you may run into a problem since your phone has the Knox boot loader. Check out the i545 android development section here at XDA for tutorials on how to do so. There are a few of them out there. I'm not completely familiar with that process since I'm still on MDK firmware. But there are plenty of knowledgeable guys that can help you on those threads if need be. Good luck!
Sent from a Shaftamle Galaxy S4
"Thanks Button" is always appreciated!
149ThemedGoogleKeyboards!!!!!!
Eclipse ROM fatness!
MyColorScreen
Well, I ended up selling it for $130 to some one for parts. I made full disclosure of what the phone was doing and even showed the buyer exactly what it was.
My father had an older Droid X2 that we are using for the time being. Our contract ends in less than 30 days in which we will be moving to T-mobile anyways. I get literally zero signal where I work and my wife gets very limited service where she works. However, the T-mobile service is excellent in both our respective buildings and in the Phoenix metro area where we live.
I appreciate your thoughts on trying to resolve this. One of the many reasons why I love XDA and the community.
My V10 went into a bootloop back in November and I was fortunate enough to get it replaced days before the 1 warranty expired. Yesterday, my wife's V10 also suffered the same failure. Unfortunately, no insurance and Verizon still insists that they don't know anything about the hardware fault that's causing these phones to bootloop. I can cough up my failure to just bad luck, but both phones failing for the same thing has nothing to do with luck.
If anyone knows of a class action suit being filed against LG, I would be interested in signing up.
Last LG product I'll ever purchase.
lawsuit
I'd be surprised if there wasn't one. The same thing happened to my G4.
I'm pretty sure there is one...Google it
I've seen the articles of an active lawsuit against them, but there's no information on how to join. Usually, the attorneys will get companies to release the information of customers who may have been affected so that they can be contacted to join or opt out. Either way, I will send them an email and see if I get a response..
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
xceebeex said:
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
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You faired far better than me. They told me they didn't know anything about the issue (however they knew about it back in November when my phone died a few days before it's one year anniversary) when I called about my wife's phone suffering the same fate.
I did call LG and they are definitely aware of the issue as they extended the warranty of the phone by an additional 6 months.
Verizon should still address this issue with its customers rather than brush it off as just another defective device out if warranty.
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
lowkeyst4tus said:
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
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Thanks, I'll give that a shot. My wife isn't a very heavy user, so don't know how the phone overheated that much to cause the hardware issue.
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
Hypnosis4U2NV said:
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
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I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
AirForceOnes0010 said:
I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
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Nice to know it wasn't just me they used that excuse with, guess they don't want the real reason of shoddy hardware being a liability in court.
My V10 replacement from Nov 2016 now exhibits WiFi disconnection issues. Wife's V10 has no such problems. Hopefully I can get to November before the phone totally faults out again.
I was looking forward to the Pixel 2 but I heard it's going to be a LG manufactured phone. Ugh, that's sad news as I won't even consider it.
Agreed, I definitely won't be one of the early buyers for a pixel 2. Bought a Note 4 off ebay, gonna roll with that and my newly repaired V10 as a backup until one of these manufacturers makes a modern phone with all the features I want. V20 would've been it but I'm not about to have one of those bootloop on me as well.. See what the V30 brings I guess
Just a little update from getting my main board replaced. Got it back yesterday after missing FedEx the day before and the sim no longer worked, but they left my glass screen protector on which I wasn't expecting. It had been updated from 25A (I was holding out for mm root..) to 28A. Everything seems to work but it is no longer going to be my dd. If something happens to my note I'll activate it but it's on zerolemon-mp3 player duty for now. Still love the idea of the V10...
Thanks for the update. They had removed the screen protector on my phone when I got it back. But so far phone is running ok. It did shut down on its own from getting too hot a couple of days ago. I was taking pictures and leaving the photo camera on when it did it.