So first I want to acknowledge - I know that when you put a modified ROM on your tablet you apparently void the warranty. So with that knowledge in mind, i'm hoping people might have some thoughts on this.
I had my tablet with the Sony repairer previously because the screen cracked without any apparent cause. Sony fixed it under warranty (after some arguing).
Shortly after I got it back from the repairer, I attempted to install Cyanogenmod on the tablet and something went wrong, couldn't get past fastboot mode, and eventually the battery ran out and wouldn't recharge - even after being plugged in at the wall for 48 hours.
The repairer is now saying that Sony shouldn't pay for the repair because I voided the warranty. They want me to pay $300 to replace the Printed Circuit Board.
I can't imagine how installing different software would damage the circuit board. I think the tablet was damaged by the repairer internally when they fixed the tablet the first time around.
Does anyone have thoughts on this?
I guess not...
Hard to say.
Sucks to have to fight.
Look around for threads about de-bricking. Often bricks are only "soft" and need a trick or 3 to recuperate.
Related
i had just purchased a Sprint Raphel from Ebay, keyboard issue (i was aware of this) i fixed it, however, in process of fixing it unknowingly till the issue arrived again i had mangled the LCD / Touchscreen and key's ZIF socket. the cable itself is fine and i tried to fix it, nevertheless, in the process i did more harm than good.
now, i'm not going to phenoky insurance claim it the damage is all my fault, but my question is this:
if i take it to a sprint repair center and say "i need this part" will they give it to me? or are they going to give the phone a good look through before they want to replace anything? has anyone went though out of warranty repairs? they want 120 bucks just to repair the thing, and if i can just get that PCB replaced which i could do myself without the 120 repair fee i would be ecstatic
i am going to go to a repair center after work, looks like i will be grabbing my titan at lunch in the meantime
I bought a brand new Galaxy S2 in December 2011 and have been enjoying it for a week till I found an Audio jack issue. The issue must have been there right from the moment I unboxed the phone, as I didn't find time to test all features of the phone in a week time. wherein if I remove the ear phones, loud speaker won't work. Later, when I took the phone to service centre, they concluded that the audio jack wasn't triggering the ear-phone removal signal.
Since it was a brand new phone, I demanded a replacement at the service centre. But they refused a replacement, stating some unwritten policy, that phone's life exceeded 15 days from purchase date (since I ordered the phone online, it took me 7 days to get delivered + 7 days of owning it without knowing the issue + weekends). I called up the zonal manager and he too refused for a replacement but promised me to replace the mother board of the phone.
Since I insisted that the repairing work at factory is different from service centres in terms of ESD safety, he promised me that I can be present personally while the service engineer repairs the phone. He also promised that Samsung service centres are at par with the factory standards. Without an option, I had to agree for a repair on a brand new phone for no mistake of mine. When the service engineer was repairing the phone, the front desk people were roaming inside the service area (inside ESD safe zone marked with yellow lines) without ESD safe slippers or bands. I was harassed for quoting that they are not following ESD standards. Having worked in an electronic manufacturing industry for years, I know that moving inside an ESD safe zone may spoil the electronic components in long run. For having said that I was harassed badly by the service manager. When I brought this to zonal manager's notice, he promised me that there won't be any fault in the future. I demanded his promise in a written format but he refused. As any other citizens of this country (with very weak consumer protection), I have been living with the phone happily but not for long
After 5 months, on a Tuesday morning the phone is completely dead and wouldn't boot up while the battery if fully charged. Last known usage was on Monday night when I hooked up the phone to the charger before going to sleep. I still remember that I woke up from my sleep to plug out the phone from wall charger as soon as I heard the charge-full beep. Next day morning, the display wasn't coming up.
Diagnosis from my end:
1. Removed and re-inserted the battery. Doesn't boot.
2. Press and hold the power button for a minute after removing the battery. Doesn't boot.
3. The phone doesn't get into recovery mode.
4. Swapped batteries from my friends phones and still it doesn't boot. But my phone's battery worked in their phone.
I strongly believe it's due to the board replacement undertaken outside factory without following ESD standards or due to the replacement board itself which I suspect to be a re-furbished one. This time I didn't want to give up and demanded a fresh replacement phone but the service manager disagreed again. So, I wrote to the Samsung CEO desk and they are dealing with the case for the past 10 days without much progress.
Kindly give your suggestions if I should continue to live with a faulty phone after paying 30K or get a replacement phone since it's a factory fault. Also, suggest me if I could approach consumer court for all the losses (precious data, loss of peace and all the hardships I'm undergoing).
Thanks in advance.
Deva
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
Btw, this should be in the Q&A section.
hmyoo1 said:
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
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I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
pdydeva said:
I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
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Click to collapse
Unfortunately there's nothing more you can do. It depends on the shop that you purchased from, but usually if the phone is found to be faulty within a week or two, they will replace with new one. But, obviously for you it's well past that.
After almost 15 days of struggle, I managed to get 3 months of extended warranty for the product.
i was looking at an app off market which said to create partition for linux swap, fool me i just install it and did follow its instruction. and by the way i was using my phone fine for a while but then i reboot my phone and thats it, in never turned back on.
i tried every possible options to fix it, all the soft mod options including the jig, but so far no luck, any ideas?
If the jig doesn't work you're out of luck. Service centre job & hope they don't notice/care it's been messed with or maybe repair by 3rd party repairer if you end up having to pay for it.
i did took it to samsung repair, but they are saying that my phone is water damaged, while i never ever been near water with my phone, i told em use jtag and flash it, but they insist its water, i got around 5 month warranty left but this dam cnts, cant fix it
Take it to a local mobile repair shop if they refuse to fix it. That surprises me, I would have thought they would fix it if you pay for it. Which you should - water damage isn't covered by warranty (you can debate this with them till the cows come home, tends to be a waste of time), and a hardbrick caused by you isn't either. That certainly tends to be the experience on here (them repairing it at cost to you).
Hi XDA Community,
slight problem with my S3:
(16GB EU edition, Android 4.02, rooted, superSU)
Phone was laying on table, half-way charged, when the info LED fired like a new msg arrived, but when I wanted to unlock my device I realized it just bricked completely for no obvious reason.
Screen is black, device seems off. Now there is no reaction to any button presses, USB cable, another battery and longtime charging do not bring any results either.
Now I wonder what type of brick this, if it is know and what a possible workaround / way to diagnose exact error is available?
Can send the phone in for expensive repairs but I could do it myself (no warranty anyways) if I knew what parts to replace
Thanks!
mx2k
A Jtag cable might unbrick it, or might not. No way to diagnose a dead phone.
If Jtag doesn't work then you have no chance of fixing anything yourself, unless you are confident in replacing the whole motherboard.
If I were going to spend that kind of money I'd pay a few more £ and have an expert do it for me and enjoy the warranty afterward.
edit - just noticed the Android 4.0.2 comment , if you've been running on ICS for a long period then don't bother with a Jtag, the motherboard is certainly toast.
the phone on like usual , put aside.. when want to use take it and saw it in boot screen.., wait quite long still stuck there.. take off battery and put back in straight cant turn on.. any idea to revive it?
download/cwm mode both not working... tried press 3 together and insert battery also no respond.. charge no respond too... is it mobo dead symtom?
EDIT: Charge it will hot but no respond
Same advice as this thread (I.E try the things I suggested to that person); though in your case it's 99.999999% likely you're going to need a motherboard replacement if you intend to keep the phone.
MistahBungle said:
Same advice as this thread (I.E try the things I suggested to that person); though in your case it's 99.999999% likely you're going to need a motherboard replacement if you intend to keep the phone.
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i cant find usb jig over here...
the person sttill able to go downlad or cwm.. this phone unable to turn on.. tried jump start by holding 3 button and insert battery do not work..
can i know how long should i hold the 3 button? as the post say too many people release early..
if the mobo really spoilt, will it affect the internal memory? for example i sell it to faulty phone shop, do they able to recover? if not maybe sell it and get a new phone
1) You hold the buttons as long as you have to - if it hasn't booted into download mode having held the buttons for twenty seconds, it won't be ever.
2) You can order a jig on eBay; you don't have to find one 'over here'.
3) Nobody can access your internal memory (including you). It's probably dead anyway.
If you decide to keep the phone, you get a motherboard replacement. If you sell it as is, expect to get very little money for it (the only part useful to someone else will probably be the screen).
MistahBungle said:
1) You hold the buttons as long as you have to - if it hasn't booted into download mode having held the buttons for twenty seconds, it won't be ever.
2) You can order a jig on eBay; you don't have to find one 'over here'.
3) Nobody can access your internal memory (including you). It's probably dead anyway.
If you decide to keep the phone, you get a motherboard replacement. If you sell it as is, expect to get very little money for it (the only part useful to someone else will probably be the screen).
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it will turn hot when i plug charger on it.. so it considered death too?
planning to sell it out but only concern people have chance revive it back and get data inside..
Correct. Heat at the back + no boot = one or more components on the motherboard have died. It is impossible to read the data off an EMMC in these situations
As I said in my PP, if you sell it, the only thing which be useful for whomever buys it is the screen, assuming they don't replace the motherboard & get the phone working again, and as the EMMC is on the motherboard, new board = new EMMC.
Nobody is going to access your data if you sell it (and even if they could, why would they ? You're paranoid/read too much of the hysteria the tech media push as 'journalism'); it's gone (and I'm not saying this again, twice is my limit).
MistahBungle said:
Correct. Heat at the back + no boot = one or more components on the motherboard have died. It is impossible to read the data off an EMMC in these situations
As I said in my PP, if you sell it, the only thing which be useful for whomever buys it is the screen, assuming they don't replace the motherboard & get the phone working again, and as the EMMC is on the motherboard, new board = new EMMC.
Nobody is going to access your data if you sell it (and even if they could, why would they ? You're paranoid/read too much of the hysteria the tech media push as 'journalism'); it's gone (and I'm not saying this again, twice is my limit).
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credit card data etc.. the phone is my bro 1.. i just asking... yesterday he told be that he bring to phone shop for last time before purchase.. the phone repair people say IC dead,, replace cost less than 100.. but dont know which IC, data depend on which IC...
You can replace the entire motherboard for around the same price. We've seen a number of posts over the past 12 mths or so with this 'replace power IC' fix suggested, but nobody has posted after saying the repair was carried out successfully.
It involves replacing an individual component on the motherboard, these components are tiny, and Samsung service centres/almost all other repairers won't even attempt such a repair. If this repair is unsuccessful, you will end up having to pay for a motherboard replacement + the cost of the failed repair.
So if the plan is to keep the phone, insist on motherboard replacement. You can source a 2nd hand one online yourself & pay a mobile repair shop to do the replacement (and many mobile repair shops may even be able to source one for you), and as I said in my first para, this will cost you not a lot more than what you've been quoted for this dubious repair, but you will pretty much guarantee to fix the phone first time unless there's other components not working.
By all means choose the option you've been given (replacing the individual component), but be aware there's a fair chance it may not work, and if this is the case you'll end up with extra expense if you end up needing the motherboard replaced.
If it was me, I'd want it fixed right the first time.
Anyways, this is my last post to this thread. Nothing personal, but I've given you the options, up to you/your brother to decide what you want to do, no amount of further to-ing/fro-ing in this thread is going to change that.