My power button broke on my phone and so I purchased what was described as a "pulled from working phone" circuit board with power ribbon. Now when a call connects my screen automatically turns off. Depending on which ROM I either can do nothing until the call disconnects or I can press the power button and the screen turns on.
Anybody have any ideas on how to stop the madness. It is quite frustrating.
It sounds like a proximity sensor issue. It would be up there next to the power cable ribbon. Can you check to see if it isn't being obstructed or loose?
Sent from my HTC6500LVW using XDA Free mobile app
It is more of a software issue. I was using CM12 and when a call connected the screen would turn off and would not come back on until the call disconnected and if the screen was off and a call came in the screen would not turn on and you could not make it come on. I am now using Sense Six from Santod. Screen still turns off when a call connects but the power turns it back on and with an incoming call the screen actually turns on. Thank you for posting though.
Supashawn said:
It is more of a software issue. I was using CM12 and when a call connected the screen would turn off and would not come back on until the call disconnected and if the screen was off and a call came in the screen would not turn on and you could not make it come on. I am now using Sense Six from Santod. Screen still turns off when a call connects but the power turns it back on and with an incoming call the screen actually turns on. Thank you for posting though.
Click to expand...
Click to collapse
When the sensor recognizes "near" it will have the screen shut off during a call. That is why I suggest it is the sensor. Also you having the issue after you dealing with hardware near the sensor seems it is more than likely hardware than software.
Hitting the power button on some roms will turn the screen on and override the "near/far" of the sensor. Do a search for "rezound proximity sensor calibrator" on Google Play. Check to see if you are getting near/far correctly.
Edit: https://play.google.com/store/apps/details?id=com.incredicontrol.ProxSensorCalibrator just checked and it does show near/far for my phone correctly. This app works for pretty much all HTC phones to calibrate the prox sensor.
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
When the sensor recognizes "near" it will have the screen shut off during a call. That is why I suggest it is the sensor. Also you having the issue after you dealing with hardware near the sensor seems it is more than likely hardware than software.
Hitting the power button on some roms will turn the screen on and override the "near/far" of the sensor. Do a search for "rezound proximity sensor calibrator" on Google Play. Check to see if you are getting near/far correctly.
Edit: https://play.google.com/store/apps/details?id=com.incredicontrol.ProxSensorCalibrator just checked and it does show near/far for my phone correctly. This app works for pretty much all HTC phones to calibrate the prox sensor.
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Well... I certainly stand corrected... Thank you very much. Now if I could get it right. It started out as 68 and I think like 12 and I have had to crank it down to 41 for my screen to not turn off when the call connects but then it does not cut off when putting the phone to my head. Why would this happen... Is my phone just old?
Supashawn said:
Well... I certainly stand corrected... Thank you very much. Now if I could get it right. It started out as 68 and I think like 12 and I have had to crank it down to 41 for my screen to not turn off when the call connects but then it does not cut off when putting the phone to my head. Why would this happen... Is my phone just old?
Click to expand...
Click to collapse
You would have to play with the settings. Best bet would be putting your finger over the sensor while in the app and scale it until you see near, then put finger away and see if it shows far. Be sure to check the option to "set on boot" when you get it perfect.
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
You would have to play with the settings. Best bet would be putting your finger over the sensor while in the app and scale it until you see near, then put finger away and see if it shows far. Be sure to check the option to "set on boot" when you get it perfect.
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
I am not sure this thing is working right. It never changes what it says. It always says Near and doesn't matter which I change while I put my thumb over the sensor. That is wrong... Right???
Supashawn said:
I am not sure this thing is working right. It never changes what it says. It always says Near and doesn't matter which I change while I put my thumb over the sensor. That is wrong... Right???
Click to expand...
Click to collapse
Yes, that is right, something is going on. You could have something covering the sensor when you put the power button ribbon in. At least we have checked and see the issue is most likely hardware. It has been awhile since I took my DNA apart, and can't again as it got lost in the mail, so I cannot check to see if the ribbon goes by the sensor.
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
Yes, that is right, something is going on. You could have something covering the sensor when you put the power button ribbon in. At least we have checked and see the issue is most likely hardware. It has been awhile since I took my DNA apart, and can't again as it got lost in the mail, so I cannot check to see if the ribbon goes by the sensor.
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Well I guess I will have to take it apart and try to fix it. Thank you for helping me. Smiley
Related
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Nope, mine works perfect. Sad to hear tho...
Had that problem with my dell venue pro. Its a fix for it that I found under the dell venue pro forums of xda. Not sure if u can get the same access for the htc
Sent from my Venue Pro using XDA Windows Phone 7 App
fireblade893 said:
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Click to expand...
Click to collapse
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
MJCS said:
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
Click to expand...
Click to collapse
Nope I have nothing on the screen its as it came
Have reset device still the same I'm guessing it has a problem , sad to say but HTC aren't impressing me lately even thinking of replacing my sensation with a galaxy nexus soon :-(
Sent from my HTC Sensation Z710e using Tapatalk
I'm having the same issue too. But i do have it all the time, with every single call i make.
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
I wrote to HTC, they replied after 1-2 hours:
"this is a functional problem caused by a sensor inside the phone" ... "if you can please do get a replacement phone if you have just bought the phone"
Click to expand...
Click to collapse
I asked my local dealer, i will receive a new device tomorrow.
MJCS said:
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
Click to expand...
Click to collapse
Tried this but nothing happens while call is active , I rang someone today got their voicemail I left a message but after my message I couldn't end the call I had to connect it to my car kit and use that to end the call
Time for a new handset here as well I think :-(
Sent from my HTC Sensation Z710e using Tapatalk
What was the outcome. Did the lights turn off?
MJCS said:
What was the outcome. Did the lights turn off?
Click to expand...
Click to collapse
For me, the light turned off. In fact I do not need to shine a torchlight. If I cover the top part of the display the 3 capacitive buttons light up. If I uncover, the light disappear. Any ideas? The screen is turning off every time I make a call.
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
jeremyshaw said:
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
The light sensor IS the proximity sensor
MJCS said:
The light sensor IS the proximity sensor
Click to expand...
Click to collapse
Is my sensor working properly then? I have a screen protector installed. Is that the problem? I have not tried taking off the protector yet.
You should try that. Some cheap screen protectors can mess with it. I know this was the case with some protectors on the dell venue pro early on.
MJCS said:
The light sensor IS the proximity sensor
Click to expand...
Click to collapse
o.0!? The proximity sensor is normally a led rangefinder in the infrared frequencies. Light sensor could cause lots of false positives...
Sent from my SGH-i937 using Board Express
Fixed the problem. You must remove the clear stock screen protector...it distorts the sensor.
I've been saying that all along
I did a test. Peeled off a bit of the screen protector, enough to expose the sensor. Made a call. The screen didn't blank. So it's the screen protector.
Hi guys I have just recently bought a Radar from bay and im having the same problem, but this time there is no screen protector.
If I cant get a refund form the seller, can I get a warranty repair seeing as though im a second owner?
Cheers
So since I've moved to CM7 I keep hanging up on people when I am trying to hold my phone between my ear and shoulder because my jaw bone hits the end button. I don't recall this happening ever with Blur. Is there a prox sensor that is supposed to disable the phone when it's up against your face? Where is this setting in CM7 or is it just an issue of buttons being in slightly different places w/ CM7 than with stock? If so, is there a phone replacement app that anyone could suggest?
Have you tried turning the screen off (via the power button) before holding it to your face? That was something I desperately wished I could do on my old Moment, because its proximity sensor sucked, but the power button served double duty as the end call button.
Interesting idea. I didn't consider trying that. I also noticed under Call Settings an option "always use proximity sensor" which I enabled and will try. Maybe my phone thinks it's horizontal when I hold it that way.
It is a vertical horizontal thing I believe. Phone needs to be pretty much vertical for the proximity sensor to come on. You can test this in a dark room. Call a number and watch the sensor illuminate. It should look like a red dot near the earpiece. Then move it towards horizontal. You should see it cut off.
Sent from my MoPho. All typos are the phones fault.
ypu may need to do another fresh clean install. completely wipe everything then flash the rom again?
The "always use proximity sensor " setting seems to have fixed it. I must have had my too horizontal.
Sent from my MB855 using XDA App
jeggen said:
The "always use proximity sensor " setting seems to have fixed it. I must have had my too horizontal.
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
I was just going to mention that. I found the setting while tooling around in the cm7 settings. Glad you got it fixed.
Sent from my MoPho. All typos are the phones fault.
will give that a try. im having same issue on cm7.2
After my bootload unlock and root, my softkeys don't work, help!
working fine here not sure what would have caused that
I just realized its an auto lighting issue, cover your light and proximity sensor and they come on. Voila!
I find something new/different every couple hours it seems like.
My soft keys don't light up either but I've been looking around and it appears in all the reviews I've seen, they don't lite up. Can someone confirm or deny this please?
byersbw said:
My soft keys don't light up either but I've been looking around and it appears in all the reviews I've seen, they don't lite up. Can someone confirm or deny this please?
Click to expand...
Click to collapse
Mine do light up. It needs to be dark or you need to cover up the sensor.
turn off your lights or go in a dark room. They DO light up and if yours don't, you have an issue.
Sent from my Nexus 7 using xda app-developers app
Mine have been intermittent. Sometimes they light up and most of the time they don't. I love it when they work, it really helps. I keep missing the right spot for the back button unless I can see it. Mine would turn on when I rotated the phone to landscape and then go off again when rotated back to portrait. For the last hour they've been on all the time.
I just tried the light sensor theory and it's 100% right. I shined a bright flashlight at the ambient light sensor and the buttons turned off. Took the flashlight away and the buttons turned back on.
edit: crap, I spoke too soon. They turned off again and now won't turn on no matter what I do. They came on for a few seconds and then went off again. Now they're still off. I look forward to seeing them again soon, just wish I knew what makes them stay lit up.
ditchedthefruit said:
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I feel stupid. After using the phone while in the darkness of my bedroom the soft key lights came on just fine. Problem solved. They don't turn on during the day. What a smart phone!
Sent from my HTC One using xda premium
byersbw said:
I feel stupid. After using the phone while in the darkness of my bedroom the soft key lights came on just fine. Problem solved. They don't turn on during the day. What a smart phone!
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
My keys don't turn on unless I'm in a totally dark room, with no lights on anywhere. Frankly I think it's pretty stupid. I can't see the keys at all for about 90% of the time I'm using it. It would be nice to have a switch to just turn them on and leave them on. Maybe a widget but would probably require root.
This whole thread seems weird to me cause my keys don't shut off
Sent from my HTC One using xda app-developers app
shook187 said:
This whole thread seems weird to me cause my keys don't shut off
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
If this phone weren't so awesome in every other way the (un)lighted buttons would be a deal breaker for me. It's pissing me off although I know eventually I'll get used to where the keys are supposed to be. The few times when the keys light up makes me pissed off for all the times when they don't.
If your keys stay lit all the time there must be a setting somewhere to turn them on. ??
Maybe a poll would be appropriate - see if this is a big problem or if I have a defective phone.
Am I the only one who soft keys are always lit up?
By the way I like them to be lit up all the time.
Sent from my HTC One using xda app-developers app
shook187 said:
Am I the only one who soft keys are always lit up?
By the way I like them to be lit up all the time.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Do you mean even when the screen is off?
Mine worked.. then stopped.. took 3 factory resets to get them going. But now have to be in a really dark room for them to work..
Not pleased but this phone rocks. Hopefully HTC fixes this. Just chock it up as early adopter pains..
P.S glad I'm not the only one this bug is affecting..
Sent from my HTC One using xda app-developers app
you can Restore to factory status,and try this again.:silly:
def. seems like the sensor to initialize the backlight for the buttons is very sensitive. Wish it would pop on in low light not complete darkness.
Bump. For anyone interested making their capacitive buttons turn on with the screen, regardless of lighting.
http://forum.xda-developers.com/showpost.php?p=44478387&postcount=4
Simba501 said:
Bump. For anyone interested making their capacitive buttons turn on with the screen, regardless of lighting.
http://forum.xda-developers.com/showpost.php?p=44478387&postcount=4
Click to expand...
Click to collapse
What Simba really meant to say:
For anyone rooted and interested in making their capacitive buttons turn on with the screen, regardless of lighting.
banksc said:
What Simba really meant to say:
For anyone rooted and interested in making their capacitive buttons turn on with the screen, regardless of lighting.
Click to expand...
Click to collapse
Ah. I assumed anyone here would be rooted. You can stay stock, and it's easy to do.
Sent from my HTC One
EDIT: For anyone else interested, the developer of the app has just added official support for our devices. He has a thread in the international One forums.
http://forum.xda-developers.com/showthread.php?t=2402153
I believe my proximity sensor is broken. I cannot use the screen during a call, it stays black the entire time regardless of what buttons I press. After a call ends the screen will stay black and I have to battery pull to turn the screen back on. How can I disable this sensor??
Sent from my SCH-I545 using XDA Premium 4 mobile app
Crossoverdoc said:
I believe my proximity sensor is broken. I cannot use the screen during a call, it stays black the entire time regardless of what buttons I press. After a call ends the screen will stay black and I have to battery pull to turn the screen back on. How can I disable this sensor??
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
All you have to do is get a can of compressed air and blow into the earpiece to get dust out of the sensor every time this happens. It seems to be a relatively common problem.
mateopase said:
All you have to do is get a can of compressed air and blow into the earpiece to get dust out of the sensor every time this happens. It seems to be a relatively common problem.
Click to expand...
Click to collapse
I thought mine was broken too until I did this. Sprayed air in the ear piece for about 5 seconds and now it works again.
Sent from my SCH-I545 using Tapatalk
My phone's always-on display will turn off. I can't bring it out of it's 'slumber' anyway other than plugging it in. It instantly pops out of sleep and works fine. I'll lock it and while I can see the always-on display the fingerprint reader will unlock it with no problems. This just started in the past hour for me. I've tried resetting the phone and the issue still pops up, and quickly at that.
Are you using a case or screen protector? Could be something interfering with the ambient light or proximity sensor causing the phone to think it's in your pocket at all times?
Edit:
Actually just tested this. Covered the top sensors and the always on display turned off and fingerprint sensor no longer worked just like you described
Sent from my LG-H850 using XDA-Developers mobile app
duckysempai said:
Are you using a case or screen protector? Could be something interfering with the ambient light or proximity sensor causing the phone to think it's in your pocket at all times?
Edit:
Actually just tested this. Covered the top sensors and the always on display turned off and fingerprint sensor no longer worked just like you described
Sent from my LG-H850 using XDA-Developers mobile app
Click to expand...
Click to collapse
You may be right about that. I'm using a lifeproof case and I had just opened it up to clean off the inside (I had shown someone the phone earlier and dog hair found its way to the inside of the case). Funny thing is I turned it completely off and let it sit for a time, as opposed to the restart I did earlier, and it's working alright now. Maybe I just needed to reset it's calibration by resetting it?
Anyone know how to disable this weird dependence on the light sensor? I just don't understand why it would ever disable itself because it's dark.
somethinlike said:
My phone's always-on display will turn off. I can't bring it out of it's 'slumber' anyway other than plugging it in. It instantly pops out of sleep and works fine. I'll lock it and while I can see the always-on display the fingerprint reader will unlock it with no problems. This just started in the past hour for me. I've tried resetting the phone and the issue still pops up, and quickly at that.
Click to expand...
Click to collapse
I read this is a feature of the phone. The always on will turn off in your pocket or in a darkened room. Nice idea since you do not need to be using the juice then. You can test this in a dimmly lit room by cupping your hands over the display to block the light.
marcmarshall said:
I read this is a feature of the phone. The always on will turn off in your pocket or in a darkened room. Nice idea since you do not need to be using the juice then. You can test this in a dimmly lit room by cupping your hands over the display to block the light.
Click to expand...
Click to collapse
Sure, but it won't turn on even when I press the back button. Pretty obnoxious when I'm sitting in a blacked out room and I have to hold it up to the computer screen to activate it.
Yeah, I'm sorry I didn't read the thread carefully. That sucks. I'm in a dark room now watching video. The display turned off, I heard a notification, when I picked up the phone it came on. I do not like that that the led notifications stop. I'm not sure what happens to sound notifications when the always on goes off. I prefer to set the phone silent until a certain time in the AM and then use a sound profile to get notifications and a low volume.
somethinlike said:
Sure, but it won't turn on even when I press the back button. Pretty obnoxious when I'm sitting in a blacked out room and I have to hold it up to the computer screen to activate it.
Click to expand...
Click to collapse
I would return it for another or send it in on warranty.
marcmarshall said:
I would return it for another or send it in on warranty.
Click to expand...
Click to collapse
I'm thinking it was the Lifeproof case I have on it. It all worked fine for a week then when I tested the case for waterproof it failed (the phone wasn't in it). I sent for another one and it seems to be working alright now. Maybe it had something to do with the inside of my case getting wet? I don't know.
Great! Enjoy your phone g why are we still calling these things phone?). I like the G5. Now that we have torur I am hoping their for some nice tweaks.
I've had this happen too and it made my life proof case useless because I couldn't use my phone with it on it I still have the issue once in a while but not nearly as often anymore
Sent from my LGLS992 using XDA-Developers mobile app