hi all,
It appears my phone is toast, when connected to the charger via USB, the phone charges, gets very hot, the display does not shut off, and all apps respond erratically. when I place the phone on the magnetic charger doc, the LED blinks and the phone does not charge. Searching on this forum the problem seems to be with the mainboard. I called Sony usa, they said since the phone was purchased in Taiwan, hence the warranty is only for 1 year and there is no Estimated time (lot longer than 14 day turnaround) when the device will be repaired. They asked me to mail the phone to them along with a copy of the invoice. I purchased the phone (New) on Ebay (seller 23port), i contacted the seller regarding this issue and the seller asked me to ship the phone to Taiwan and he will have it repaired and sent back to me free of charge (except that i declare the value of the phone $50 for them to avoid import duty).
Has anyone here dealt with sony usa for warranty, when the phone was purchased internationally. I am very hesitant to send the phone overseas to get it repaired.
my 1 year warranty will expire on april 1st. so I have to decide one way or the other.
thanks
Ashish
Ok,
So i mailed the phone to Sony USA with a copy of the original purchase receipt. Within 14 days, Sony USA sent me a brand new Xperia Z2.
Hope this might help other users who are facing the same situation as i did.
Ashish
Related
I bought a new optimus one via ebay a month back.Initially my battery lasted like a day at avg usage.I was not satisfied,but it was ok.Abt 3 weeks back some water seeped up to my phone and as a result the water indicators turned red.
The phone worked ok and i had no issues then.I was in LOL rom.
A week back i noticed increased battery drain 13% instaed of the usual 6% overnight with everything turned off,even edge.
I decided to show the phone to service centre and put back the stock rom v1e two days back.
Now-
The battery is acting weird.It shows random values as charge left.doesnt fill to 100% even with charging overnight.At 6% i connected charger and browsed.I was at 2% after 30mts.
One more thing i noticed in juice defender log was that when i connected phone to charger and used it the charger kept disconnecting and connecting again.
Now the Qns
1.is there anyway i can claim warranty?Does an old water contact void the warranty?
2.wats the cost of a new battery in india.
3.can i get the charger replaced under warranty as it gets disconnected on moving the phone.?
4.is there anyway i can remove the water indicator colour?
5.is there any other fix for my beloved battery?
Thanx for reading this.
Well I am not a geek to answer 1,3,4 nd 5.
But I could answer 2
OEM LG 1500maH O1 Battery cost 3150 Rs
Ref : hXXp://www.fommy.co.in/LG/LG-OEM-1500-mAh-Lithium-Ion-Standard-Battery-P89950.htm
Replace XX with tt
1. YES ! It voids the warranty anywhere in the world.
2. ^^What he said
3. Yes you should be able to if the problem is pronounced.
4. Google is your friend. There are many methods shown. Although I do not recommend doing that.
5. Replace the battery with a new one or a friend's cell *Same model obviously.* Check and use, if error persists, it may be a problem with the phone too. In which case reflash ROM and try again. If not , YOUR battery is definitely the problem, in which case just have it replaced. You can't "repair" it in any way.
thanx guys for the replies..3000 is like too much for a batterry.thats almost 30% of the cost of phone.will go to the service centre on tuesday and get the service centre prices.
One thing i doubt is whether the accessories and battery is original.I bought it from ebay.the box came unopened and the warranty card had no seal.I have the bill though.
hey i called LG toll free number and they gave me a bunch of service centre numbers.As i am currently in mumbai i called the mumbai service centre first.they had the p500 in stock price was 1003.
since i had my bill back home inj kerala i called a service centre near my home.price 800.
cochin price 850
Thane price 995
How come the price differs in different service centres?
I specifically enquired if the price includes vat etc .the ans was yes.
I bought a brand new Galaxy S2 in December 2011 and have been enjoying it for a week till I found an Audio jack issue. The issue must have been there right from the moment I unboxed the phone, as I didn't find time to test all features of the phone in a week time. wherein if I remove the ear phones, loud speaker won't work. Later, when I took the phone to service centre, they concluded that the audio jack wasn't triggering the ear-phone removal signal.
Since it was a brand new phone, I demanded a replacement at the service centre. But they refused a replacement, stating some unwritten policy, that phone's life exceeded 15 days from purchase date (since I ordered the phone online, it took me 7 days to get delivered + 7 days of owning it without knowing the issue + weekends). I called up the zonal manager and he too refused for a replacement but promised me to replace the mother board of the phone.
Since I insisted that the repairing work at factory is different from service centres in terms of ESD safety, he promised me that I can be present personally while the service engineer repairs the phone. He also promised that Samsung service centres are at par with the factory standards. Without an option, I had to agree for a repair on a brand new phone for no mistake of mine. When the service engineer was repairing the phone, the front desk people were roaming inside the service area (inside ESD safe zone marked with yellow lines) without ESD safe slippers or bands. I was harassed for quoting that they are not following ESD standards. Having worked in an electronic manufacturing industry for years, I know that moving inside an ESD safe zone may spoil the electronic components in long run. For having said that I was harassed badly by the service manager. When I brought this to zonal manager's notice, he promised me that there won't be any fault in the future. I demanded his promise in a written format but he refused. As any other citizens of this country (with very weak consumer protection), I have been living with the phone happily but not for long
After 5 months, on a Tuesday morning the phone is completely dead and wouldn't boot up while the battery if fully charged. Last known usage was on Monday night when I hooked up the phone to the charger before going to sleep. I still remember that I woke up from my sleep to plug out the phone from wall charger as soon as I heard the charge-full beep. Next day morning, the display wasn't coming up.
Diagnosis from my end:
1. Removed and re-inserted the battery. Doesn't boot.
2. Press and hold the power button for a minute after removing the battery. Doesn't boot.
3. The phone doesn't get into recovery mode.
4. Swapped batteries from my friends phones and still it doesn't boot. But my phone's battery worked in their phone.
I strongly believe it's due to the board replacement undertaken outside factory without following ESD standards or due to the replacement board itself which I suspect to be a re-furbished one. This time I didn't want to give up and demanded a fresh replacement phone but the service manager disagreed again. So, I wrote to the Samsung CEO desk and they are dealing with the case for the past 10 days without much progress.
Kindly give your suggestions if I should continue to live with a faulty phone after paying 30K or get a replacement phone since it's a factory fault. Also, suggest me if I could approach consumer court for all the losses (precious data, loss of peace and all the hardships I'm undergoing).
Thanks in advance.
Deva
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
Btw, this should be in the Q&A section.
hmyoo1 said:
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
Click to expand...
Click to collapse
I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
pdydeva said:
I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
Click to expand...
Click to collapse
Unfortunately there's nothing more you can do. It depends on the shop that you purchased from, but usually if the phone is found to be faulty within a week or two, they will replace with new one. But, obviously for you it's well past that.
After almost 15 days of struggle, I managed to get 3 months of extended warranty for the product.
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Samsung have certified repair centres. Try to find one and take it down.. Apple make you book it in for an appointment anyway so turnaround time is very similar.. I believe samsung service centres could be 1-2 week turnaround usually.. They are usually Ok seen as they may replace your mb or whole unit at a pinch.. Just take photos of your phone to show you have now scratches ect.. If you don't mind the £50 just take the plunge and go with your ins
Sent from my GT-I9300 using xda premium
chrisgeller said:
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Click to expand...
Click to collapse
If you got it on contract your network provider will repair free of charge mine took a week from sending off to getting it back
What's more it came back with 32gb instead of the 16gb storage it originally had
Sent from my GT-I9300 using Tapatalk 2
Hi guys,
Thanks for the replies.
There's two Samsung repair centres close to me, and their reviews are absolutely terrible.
https://plus.google.com/102468586632805363693/about?hl=en
and
http://www.yell.com/b/CrC+(London)+Ltd-Mobile+Phone+Repairs+and+Services-london-E148PX-7342356/
So I'll be avoiding those with a bargepole.
I didn't buy my phone on a contract.
At least with Apple I could turn up to an appointment and be pretty confident I'd leave with a working phone. I loved my S3 but I must say in this case I'm jealous of my smug iPhone owning friends. I don't really have a good option here.
I guess to come back to my original question - has any actually returned their phone to Samsung e.g by post? I've no idea how well that tends to work. If that had good feedback I'd consider that.
Hi everyone,
I had ZTE for 2 weeks when I went to the the rainforest in Australia. (Near Mission Beach) It was extremely hot there, they said it was a heat wave. When I last looked at the mercury thermometer it was about 42°C in the sun, It was extremely humid as well. So not really good conditions for any electronics or people I guess?
After 3 days my phone didn't do anything any more, it was completely charged in the morning 2 hours later it didn't do anything it wouldn't unlock screen's completely black.
Things I tried:
- Holding power for a minute.
- Charging it for a full day.
- Hooking it to my computer.
- Waiting a week.
It's completely unresponsive only the red dot appearers when I plug it in.
I contacted the seller and they only responded with:
hello,
sorry for the problem,may I know what is the problem on the phone more clearly? it can;t be turned on after charging?
the phone we sent you was the original one and has been tested before shipment.
Click to expand...
Click to collapse
hello,
sorry, if the phone has been used, we will check it if it was new, then offer refund .
would you please just return us the phone for checking and replacement?
Click to expand...
Click to collapse
Now my question is:
Are there stickers in the ZTE that indicate overheating or water damage or anything like that?
Or any other reason they could refuse me the warranty? Heat and humidity shouldn't be a reason for the phone to die right?
My Oneplus one also did from the heat here in Australia, and they only want to replace it not refund it. So I need to pay to send it back to them, then they send me a new one to Belgium so my family can sell there. Hopefully I will just get my money back for the ZTE because now I'm here with 2 unresponsive smartphones and loads of trouble with the warranty.
Thanks in advance!
Interesting question. I have a Nubia z7 mini, and recently I was in vegas for 1 week, and temperatures there were between 42 and 48 degrees everyday. Never had an issue with my phone. there is no sticker for heat damage. But there is for water damage, its under the cover.
To be honest I would not have mentioned heat to the seller, I would of said it just didnt turn on one day for no reason. unless you got it wet, there should be no issue getting a replacement or repair I doubt they will refund your money.
That is the one big down side of buying imported Chinese phones. The way I see it is once you own the phone your on your own. Dont expect great customer service or warranty cover once your money is handed over. If they offer to repair or replace I would just get the phone back to them asap even if it costs you shipping as you are lucky you have a seller that even replies to your emails!
I had the gear for 7 months now no problem with it. When my battery candle broke I went to get it replaced. Guess what they don't cover it. I have to send my watch and all back to samsung to get a replacement. So this is my last gear device until they change the way they call things warranty and accessories.
Sent from my SM-N910T using Tapatalk
I'm confused. It sounds like you did get a warranty replacement from Samsung. So, what is the problem with warranty again?
Here's my view. The charging cradle design wasn't well thought through. Each time it's attached to the watch stress is applied to both the tabs on the cradle and receiving points on the watch itself. Clearly some folks here have had problems. While all claim "they babied it" some of the pictures people have posted show their Gear pretty beat up having nothing to do with the cradle. I'm hoping I'll avoid the problem but if I don't I'll try and get it replaced under warranty. If I can't, I'll be out $30.
Until some other device can do this I'm not giving up my Gear no matter how many charging cradles I have to buy.
I dont see the problem either!!! Scary topic. But dont get mad at me, but i think since u will get a new watch there is nothing here to wine about!!!! And in worst case get a new cradle from eBay for 7 bucks.. Beside even regular chargers do brake. Nothing is perfekt, not even the user/owner either.
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Exactly. I think OP is having a warranty problem with his carrier, T-Mobile, if I guessed right. He bought the watch from carrier (the only way in US). And carrier provides first line of warranty service, not Samsung. If I read it correctly, he got rejected by T-Mobile warranty service but Samsung did get him a replacement. So, in other words, the warranty service that he needs to complain about is T-Mobile (which is why it ranked #3 in recently survey of customer service), not Samsung although Samsung should take the blame for bad design but that is really not news.