Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
jimmydigital00 said:
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
Click to expand...
Click to collapse
Pictures or it didn't happen
Brava27 said:
Pictures or it didn't happen
Click to expand...
Click to collapse
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
I just checked my black 128gb one and it has a perfect screen,
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
Why would you post something without any proof?
Brava27 said:
Why would you post something without any proof?
Click to expand...
Click to collapse
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
jimmydigital00 said:
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
Click to expand...
Click to collapse
You do not belong on XDA, please leave.
Yup.. Pics, or it never happened
Sent from my D6503 using XDA Free mobile app
Why is it so hard to believe his phone arrived with a few scratches? Every company has a few defects slip through QC.
I'm not trying to light a match here because I am a new member, is it really xda's thing to asuume everything negative posted without pictures means there lying.
Maybe I'm old, (I am) but I always thought forums were about a community for help and support and a way for people with like minded interests to come together. If that's the case I imagine I should just stay a lurker taking advantage of the developers Roms and not offering any input or help to others.
Bit of a sad world we live In if this is how we now define a community.
Guess I just still live in a different time.
I believe. I've had the same issue with Samsung and Other companies in the past. Just one of those things that can happen during assembly. Good thing is that they will replace it because it's a manufacturer defect.
Anyway thanks for the heads up. Good to know to look for this when I go get mine on the 10th.
Sent from my iPhone using Tapatalk
Brava27 said:
You do not belong on XDA, please leave.
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Click to collapse
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Core618 said:
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Click to expand...
Click to collapse
If you actually followed the conversation, you would see that the member threw insults at me for no apparent reason. So I guess if you believe that is allowed and permitted, then by all means....
My replacement is scratched up as well.. wtf
Same problem here. About half a dozen small hairline scratches in mine (128GB black). Not a huge deal, but I'm paying almost a grand for this phone, so I want it to be perfect.
Got a replacement coming, so hopefully it's alright. If not, I may just exchange it for the normal S6. Might be a manufacturing problem with the curved screen.
There is another thread in the general section with several people reporting the same problem. Not sure if samsung or tmobile is to blame but it is clearly a problem.
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
lpforte said:
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
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Click to collapse
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
jimmydigital00 said:
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
Click to expand...
Click to collapse
Too late. I was just so frustrated that I followed their instructions. I ordered one with next day shipping and was told my original order would be completely refunded, including shipping costs. So it will be a wash in the end, but I probably won't get the new phone until tomorrow and I am not sending this one back until I get the other one.
I will say that my phone came with a small scratch by the multitasking button but at this point I don't care. I was mad at first but I hate calling to complain.
My 32GB black one came yesterday (4/2) with overnight shipping and it had a couple of scratches on the screen and top bezel. Not deep enough to affect viewing on the display but noticeable when the screen is off and you see the phone in certain angles under lights.
Like the previous poster mentioned, the scratches are not all in one direction or in a pattern. Mine happen to go diagonally on different parts of the phone. I am guessing it is because the plastic front and back glass protector it ships in is not fully attached to the phone. It's like a plastic sleeve with a open top and bottom so the phone has a little room to slide around against the plastic as the box is thrown around delivery trucks. Mine came in a shipping envelope instead of a box so even the box with the phone in it had room to move around as it went through UPS.
These initial scratches are not a deal breaker for me for now though. The more concerning part is that it appears there has been no improvement in terms of anti-scratching/Mohs scale with Gorilla Glass 4. So my concern is how the phone will hold up over time without a screen protector if it was scratched so easily before I even got it.
Related
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
this is the first of this problem that I've heard. My bezel is flush against the glass. Pesonally, I wouldn't live with it. I would try to exchange it. Even if that means calling AT&T directly.
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
Mine is flush... If you have a moment, please stop in at any AT&T store and see the unit(s) on the display rack mine and my two colleagues here at work have their unit's GLASS flush with Bezel... No visible nor noticable gap...
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
Mine isn't uniform all the way around. The gap at the top of my phone increases going from left to right, looking at the phone.
It's a small difference, but I do see it capturing dust in the short time I've had it, about 3 weeks.
Thanks for the quick replies. I'm a little hesitant on exchanging because there is always the risk of getting a phone with even more defects.
But at least now I know it's not normal so I don't feel bad when trying to persuade Best buy to let me exchange.
Mine seems flush. If it isnt that much of a hassle would you post a picture of the gap? Im really interested to see it lol.
NascarFastcar said:
Mine seems flush. If it isnt that much of a hassle would you post a picture of the gap? Im really interested to see it lol.
Click to expand...
Click to collapse
Same here on my end.
Attached are pictures of my bezel-to-glass gap. As you can see, it's collecting a lot of dust in the 3 weeks I've had it. And this is with a case too.
I'm about to head out to Best Buy. Wish me luck!
elhippo said:
Attached are pictures of my bezel-to-glass gap. As you can see, it's collecting a lot of dust in the 3 weeks I've had it. And this is with a case too.
I'm about to head out to Best Buy. Wish me luck!
Click to expand...
Click to collapse
Good luck!!!
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
elhippo said:
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
Click to expand...
Click to collapse
Seeing as you're within your 30 day return policy, why don't you just return it then rebuy it? bit of a pain in the ass but might be worth it if it bothers you enough.
Sent from my ATT GS2
avengeryarr said:
Seeing as you're within your 30 day return policy, why don't you just return it then rebuy it? bit of a pain in the ass but might be worth it if it bothers you enough.
Sent from my ATT GS2
Click to expand...
Click to collapse
if it bothers him he just said it's collecting dust
Check in the i9100 threads for this issue and see if they found HOW TO RETURN IT. I know I read the same issues in there a long time ago.
Sent From My KICKASS CM7 AT&T SGS2
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
One of my many Infuses had this. It was horrific. The AT&T manager gave me hell and claimed he couldn't see it but I pressed and he eventually caved and exchanged it for me.
Hell take it right to samsung, I would bring it right to them if no one else gives a replacement.
There are several issues. The one most people notice is that by design there is a 1 mm gap between the screen and the bezel. This was designed this way as with many phones because the screen expands and contracts in the heat, so there has to be a little play for it to move. It's normal. Some phones it's more noticeable, and the material they use seems to collect dust a bit more than other phones. I have 2 SGSII ATT versions and 1 SGSII International and all 3 seem to be dust magnets above the earpiece and on the left and right sides in the 1mm gap.
This is completely normal though. If you want a phone without a bezel, get an iPhone, hehe
elhippo said:
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
Click to expand...
Click to collapse
Sorry to hear that mate
Mines is exact same way...I've noticed the dust build up and I tried to deal with it thinking it was a flaw on all the devices...now u got me peekin out of it every few mins
Sent from my SAMSUNG-SGH-I777 using XDA App
Don't use that as an excuse.. If they wont take it back Samsung will.. Just call the Samsung 800 number and get a RMA - explain there is a problem in the case integrity, If they say NO, then you have a free shot when it does screw up for any reason. Just make themPUT IT IN WRITING in an email and explain why they are denying the RMA. Once in writing, you have them by the ... if anything does happen to the display at all..
MakAttak said:
Don't use that as an excuse.. If they wont take it back Samsung will.. Just call the Samsung 800 number and get a RMA - explain there is a problem in the case integrity, If they say NO, then you have a free shot when it does screw up for any reason. Just make themPUT IT IN WRITING in an email and explain why they are denying the RMA. Once in writing, you have them by the ... if anything does happen to the display at all..
Click to expand...
Click to collapse
Hehe so aggressive... its such a small issue and they all have the issue, some people just exaggerate the seriousness.
Sent from my SAMSUNG-SGH-I777 using xda premium
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
Click to expand...
Click to collapse
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
Click to expand...
Click to collapse
I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
View attachment 925820
View attachment 925821
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
Click to expand...
Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
Click to expand...
Click to collapse
Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
Click to expand...
Click to collapse
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
Click to expand...
Click to collapse
I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
The screen is glass. I doubt a plastic polish would do much of anything. I don't remember where but there was a glass polish posted somewhere that apparently works well.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
welchertc said:
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Ahh, I see, just assumed the Black Tie was a recent BlackBerry release, I avoid best buy at all costs so I'm not up on their lingo.
dakleenupman said:
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
billzilla2000 said:
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
Click to expand...
Click to collapse
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
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Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
dakleenupman said:
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
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No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
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Lots of people on here for some reason think AT&T owes them an exchange for their own ignorance.
Chief Geek said:
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
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Cleaning prior to applying a SP is good advice, but I'm not talking about grime in a scratch. You can see some glass scratches regardless of dirt (whether it's on the surface in good light or deep enough to see with the display on).
After the screen is cleaned, the adhesive coating of the screen protector fills the small furrow so your eye doesn't see the light being diffracted by the edges that have been etched (scratched) into the glass. The general concept is used to 'fix' larger glass cracks and chips with epoxy/resin when replacing the whole thing is not possible or worthwhile.
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
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I completely agree with you. But since im paying Best Buy per month for accidental coverage snd they offer it full well knowing things like this occur, ill gladly get my moneys worth.
Sent from my SAMSUNG-SGH-I717 using XDA
Hey Guys,
I scratched my notes's screen a bit in the middle in 2-3 spots while going camping. Looking at the phone makes me want to flush it down the drain!
I called bell and told them i had all kind of issues and they told me that they do not do any exchanges, they send phones to Samsung and they decide if the phone gets repaired or exchanged.
So my question is , did any of you deal with samsung repair center and did they send you a refurbished phone, or your same phone with scratches all over the place?
simon2k10 said:
Hey Guys,
I scratched my notes's screen a bit in the middle in 2-3 spots while going camping. Looking at the phone makes me want to flush it down the drain!
I called bell and told them i had all kind of issues and they told me that they do not do any exchanges, they send phones to Samsung and they decide if the phone gets repaired or exchanged.
So my question is , did any of you deal with samsung repair center and did they send you a refurbished phone, or your same phone with scratches all over the place?
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So your trying to exchange only cuz you got the screen scratches?
Sent from my SAMSUNG-SGH-I717 using xda premium
nellycruzz said:
So your trying to exchange only cuz you got the screen scratches?
Sent from my SAMSUNG-SGH-I717 using xda premium
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ITs the main reason. In the 6 months ive owned it, it also gave me about 10 pink screens then rebot
simon2k10 said:
ITs the main reason. In the 6 months ive owned it, it also gave me about 10 pink screens then rebot
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Well u cannot lie and say that u have all these issues especially when u clearly don't and only want a new one cuz of your screen. Its called a screen protector and a otter box. That's your own fault and if u lied to them about issues they will try to duplicate the issues and will only attempt to fix anything they may see. Quite pathetic to lie to get a new one cuz u weren't prepared for your adventure .
Sent from my SAMSUNG-SGH-I717 using xda premium
you can put a protector on the screen now and hide most of the scratches.. i bought a phone and the seller did this.. very very hard to tell, but with the protector off substantial scratch..
akafred said:
you can put a protector on the screen now and hide most of the scratches.. i bought a phone and the seller did this.. very very hard to tell, but with the protector off substantial scratch..
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Ditto that. A Zagg screen should fill in the scratches and make them almost invisible and prevent further scratches. Also, comes with a lifetime warranty.
I've dealt with Samsung warranty over charging port/cable issues and they sent me a new device rather than a refurb. I retained my own S-Pen, Battery, and sim card. You can send them your phone for whatever reason you want, but once they get it and realize that you just wanted a new device cause you scratched your screen they will most likely charge you for the device.
I agree that you've really got to look at yourself as the cause of the problem. You could have gotten a quality screen protector for minimal cash, and if you can afford the phone and service you can afford to protect it.
Why even take your phone camping? You should never take a phone like the Note camping with you. Keep a backup flip phone and slide your sim in while your camping. People camp to get away from the world not to bring it with them. Also if your gonna cheat Samsung cause you made a mistake and messed your screen up, you will probably never learn your lesson. Buy another Note or deal with your mistake after all Samsung did nothing wrong. Its your fault not theirs. Not only is it lame and dishonest its a crime to scam for free property. Scratched phones are not covered with warranty, but real malfuntions are so I guess your outta luck.
Front Apoita
wow, this thread has gone out of proportion! Lets put some facts clear :
1. I did not post a complete post as i was really tired and sleepy ( sorry about that )
2. I am having LTE connectivity issues and 50% drop calls on LTE. we changed SIM cards already and Bell told me to get my phone repaired
3. I got Some pink screens about 10 times in total which worried me. Got them on stock GB, on Perfection ICS Leaks, and on Stock ICS
4. I always had a screen protector, but had few issues with it. It got dirty on the top part next to the front camera, and it had all kind of lines because of the s-pen ( I guess they sold me the wrong type of screen protector as this one sucks! )
I endured it for 6 months but got fed up and ordered a Spigen Glas.t from eBay. I got fed-up of the screen protector meanwhile and i took it off last weekend. Since then ive been scratching my phone all the time, in my pockets, with quarters or keys, or plastic cards!!!This gorilla screen is not really good on the Note.
Anyways sorry for the confusion, hope i cleared out everything.
simon2k10 said:
wow, this thread has gone out of proportion! Lets put some facts clear :
1. I did not post a complete post as i was really tired and sleepy ( sorry about that )
2. I am having LTE connectivity issues and 50% drop calls on LTE. we changed SIM cards already and Bell told me to get my phone repaired
3. I got Some pink screens about 10 times in total which worried me. Got them on stock GB, on Perfection ICS Leaks, and on Stock ICS
4. I always had a screen protector, but had few issues with it. It got dirty on the top part next to the front camera, and it had all kind of lines because of the s-pen ( I guess they sold me the wrong type of screen protector as this one sucks! )
I endured it for 6 months but got fed up and ordered a Spigen Glas.t from eBay. I got fed-up of the screen protector meanwhile and i took it off last weekend. Since then ive been scratching my phone all the time, in my pockets, with quarters or keys, or plastic cards!!!This gorilla screen is not really good on the Note.
Anyways sorry for the confusion, hope i cleared out everything.
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Just because it's gorilla glass doesn't change the fact that you're careless. I don't use a screen protector either, but then again my note always has a dedicated pocket. Gorilla glass isn't diamond, if something has a higher hardness rating, it will scratch the screen. Plain and simple. Pay for the repair or get a screen protector to fill the scratches in. It's your fault. Samsung will replace phones for manufacturers defects, but the screen scratches will take precedence over the other issues, as those aren't manufacturers defects. Take it as a lesson learned, you pay for expensive ****, so take care of it like it's expensive ****.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Gorilla glass is very weak. The only screens I have scratched or broke were gorilla glass.
For $200 Samsung will replace your front glass, LCD, and digitizer. It is one unit. They will fix your other issues for free by flashing a basic stock rom and recovery, then see if you have bad hardware. It will take ten days. Call them.
I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
gooshy said:
I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
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My brother's S3 had that and he barely removed it since he is using a case. Like once a month. It has been an issue since the beginning. You have to buy a new back cover if you can't live with that. Or a case.
Be aware these are some of the weakest parts of the case, if when removing the case you bend it back to far this may occurr. What is too far?, when that was
To open the case you should only pull it back ebnough to get your fingle nails under it and then pull it back and off without bending any of it, this is possible, i've had mine off numerous times this way with no damage at all.
New backs cost naff all though, just replace it fella.
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
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nexus 4
respider said:
nexus 4
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Busted.
Sent from my Galaxy Nexus using Tapatalk 2
respider said:
nexus 4
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Offtopic, but wow!! That's a scary avatar
i take mine off all the time!!!! and i have NOOOO ISSUES
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
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This ^^
Samsung will probably claim user damage and take no responsibility anyway so hit ebay and get a new one.
Take the chance and show the iSheep what customization is all about - I've even seen a carbon fibre one for less than $10. A regular plastic one is even cheaper and there are all kinds of covers, plenty to choose from.
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
9000r said:
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
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Buy one from ebay, you can buy metal/poly-carbonate and other sexy backs, or a very cheap regular one.
my white:silly: iphone 3gs developed similar cracks all by its self , i think something is wrong with the quality cuz my 3 weeks old galaxy s3 doesnt have any yet hopefully not in the future
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
Same problem with my back cover, and only one point I change battery twice a day I will regular basics since 3 month so I do expect some wear and tear
Sent from my GT-I9300 using Tapatalk 2
gooshy said:
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
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Actually, from someone who worked at an applecare call center, I will disagree. We were actually instructed to always try to make it the user's fault if possible. It's easier than one would think. That and gut customers saying they're only covered for 1 year when you actually have 2 under Europe's laws. Only when the customer insist A LOT and starts citing laws, were we allowed to escalate the call to a second tier operator who'll still try but most likely end up complying with the customer's request for that 2nd year.
I could go on forever with the **** they have us pull on the customers (some are real asshats that actually deserve though)
Not saying Samsung's any better, I actually don't know how Samsung's service is (hell, I'm actually not expecting it to be any better) but trust me, Apple is not there for the customer, that I know. If you experienced better with Apple, I'll actually be glad since I wasn't cool with their behavior by any means.
Let us know how it turns out please
I bent mine in half and all the paint fractured on it, thought they were really flexible, I guess not
I few months ago i posted a thread with this same issue...
well, a few weeks later, I managed to fix my problem with a "non-cientific" method... to say at least... but it worked for me, don't know why... I removed the back cover... plugged the usb cable on the phone and put the back cover back to the phone with the usb cable plugged in... checked to see if it was properly fitted ... and believe it or not.. the crack on back case was gone...
give it a try... maybe works for you too