Bootloader Code Request - Email is automated, get your formatting right! - Huawei Ascend Mate 2

Just wanted to throw this in here since no one else has mentioned it. When requesting the unlock code for your bootloader make sure your S/N is 16 digits not 12. Grab it from the back of the phone on the battery label, not from the system or whatever.
I spent 2 weeks waiting for my unlock code, by sending 1 request/day to mobile [at] huawei.com and had no luck. Then when I resent one yesteday but I sent a 16 digit code for the SN I received an automed response within 3 minutes. With the timezone change between USA and China, no doubt it's automated.
Just wanted to make sure no one is waiting on a bootloader code, if their formatting isn't 100%.

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Netrunner157 said:
Just wanted to throw this in here since no one else has mentioned it. When requesting the unlock code for your bootloader make sure your S/N is 16 digits not 12. Grab it from the back of the phone on the battery label, not from the system or whatever.
I spent 2 weeks waiting for my unlock code, by sending 1 request/day to mobile [at] huawei.com and had no luck. Then when I resent one yesteday but I sent a 16 digit code for the SN I received an automed response within 3 minutes. With the timezone change between USA and China, no doubt it's automated.
Just wanted to make sure no one is waiting on a bootloader code, if their formatting isn't 100%.
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I tried again (14:00 CDT)...on the subject line, I put the s/n, plus bootloader unlock request
In the text, the IMEI and serial.
We'll see, since it's still early in the AM in China.

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Netrunner157 said:
Just wanted to throw this in here since no one else has mentioned it. When requesting the unlock code for your bootloader make sure your S/N is 16 digits not 12. Grab it from the back of the phone on the battery label, not from the system or whatever.
I spent 2 weeks waiting for my unlock code, by sending 1 request/day to mobile [at] huawei.com and had no luck. Then when I resent one yesteday but I sent a 16 digit code for the SN I received an automed response within 3 minutes. With the timezone change between USA and China, no doubt it's automated.
Just wanted to make sure no one is waiting on a bootloader code, if their formatting isn't 100%.
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Click to collapse
You were just lucky. There is no chance unlock codes are sent over email automated. Do you really think Huawei employ ocr readers to scan through emails for bootloader unlock requests then these ocr readers magically conjure up your unlock code without any mistakes?
As for the time difference, I'm pretty sure a company the size of Huawei can manage to employ a night shift in their own country of operations.
The only way to get an unlock code automatically is to use one of the unlocker tools that keep floating about and have total luck that the unlock server is in operation when you attempt it.
Getting unlock code via email from Huawei is total luck of the draw. Mine took 1 hour, other people's took a month. Some people have been unlucky and never received one.

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4L0M said:
You were just lucky. There is no chance unlock codes are sent over email automated. Do you really think Huawei employ ocr readers to scan through emails for bootloader unlock requests then these ocr readers magically conjure up your unlock code without any mistakes?
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No, it's email so everything is already in text form, no need for OCR.
You could do it yourself using outlooks email filter and a batch script for the rest. It's definitely automated.

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Netrunner157 said:
No, it's email so everything is already in text form, no need for OCR.
You could do it yourself using outlooks email filter and a batch script for the rest. It's definitely automated.
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No. It's not..... But whatever.
Edit : Just to elaborate on this.
1: under your own admission, it took you 2 weeks to work out you weren't even sending Huawei a real serial number.
2: On discovering this mistake, you send the correct serial number and suddenly Huawei's magic automated unlock email system kicks in and grants you an unlock code instantly.
Has to be automated because a company that employs over 140,000 people can't possibly employ people to work a night shift to be able to manually send you an unlock code.
3: The hundreds of people who have been visiting this forum for the last 12 months and trying to get their unlock code via email from Huawei must ALL have been formatting their emails incorrectly. If I remember correctly, 1 other person got their unlock code sent to them within 5 minutes.

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4L0M said:
No. It's not..... But whatever.
Edit : Just to elaborate on this.
1: under your own admission, it took you 2 weeks to work out you weren't even sending Huawei a real serial number.
2: On discovering this mistake, you send the correct serial number and suddenly Huawei's magic automated unlock email system kicks in and grants you an unlock code instantly.
Has to be automated because a company that employs over 140,000 people can't possibly employ people to work a night shift to be able to manually send you an unlock code.
3: The hundreds of people who have been visiting this forum for the last 12 months and trying to get their unlock code via email from Huawei must ALL have been formatting their emails incorrectly. If I remember correctly, 1 other person got their unlock code sent to them within 5 minutes.
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I had to send a reminder when no reply after two weeks. No reformatting! Simple forwarded the same email with another line asking for update.. I got it in next few hours. So definitely no automated replies.

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Can confirm the process is NOT automated. A real person needs to manually submit the code. Emails sent outside of China's business hours are sometimes not received.
Sent from my MT2L03 using Tapatalk

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arcadesdude said:
Can confirm the process is NOT automated. A real person needs to manually submit the code. Emails sent outside of China's business hours are sometimes not received.
Sent from my MT2L03 using Tapatalk
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wtf? I sent mine everyday for 2 weeks right as soon as I come home from work, around 4:40. I'm certain because I the phone sat on my desk unused for 2 weeks, and because of the bootloader system wipe, there was no point using it.
Earlier I tried the Root guide on this subforum, which had a chinese tool which supposedly could unlock the bootloader when you provided the info. I then realized I needed a 16 digits S/N instead of the 10 digits one I grabbed from the system about. I then realized maybe, this is why my emails were ignored.
I then decided to send the email but I sent the 16 digits S/N instead of the 10 digit. Something like"000222" at the end. 5 minutes got the code, just like that.
Quite the coincidence, to not get any replies for 2 weeks and then a reply instantly.
1) What kind of email system do they have were there is no queue, and they respond to the newest email? their queue size is 5 minutes in length, and they sold millions of this phone. Granted most never unlocked the bootloader.
2) Is it cheaper to write an automated script to answer an email address and parse for 16 digit S/N and a 15 digit IMEI, which can be checked for validness, and the bootloader code derived from these two and resent all as a script?
Or hire a chinese workers at a computer and reply to bootloader requests?
3) I worked for a company which gave you unlock codes for our software. I can tell you the email address that we provided them next to the order button, was a bot that parse the email for the right values and if it succeeded, an unlock code was sent to the sender.

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It's not a coincidence that they didn't send an unlock code for 2 weeks for a request that was impossible to actually provide an unlock code for.
When you finally DID work out what you were doing wrong and sent the correct code, you got a reply. Fortunately for you it happens from time to time that the reply is very quick, but from all of our VAST experience of dealing with Huawei in the last twelve months it's pure luck.
Are you genuinely trying to tell ALL of the hundreds if not thousands of members of this forum, that they ALL sent the incorrect wording for an unlock code in an email, yet you magically managed it?

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yes.
Otherwise there's no order to getting these replies for the bootloader. How is it I can get my code within 5 minutes, and other users are waiting weeks?
Do their bootloader requests not come in order? Is the request queue more like a lottery pool?
It's automated.

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Netrunner157 said:
yes.
Otherwise there's no order to getting these replies for the bootloader. How is it I can get my code within 5 minutes, and other users are waiting weeks?
Do their bootloader requests not come in order? Is the request queue more like a lottery pool?
It's automated.
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If it's automated, everybody would get a reply within 5 minutes.
Not one day, 3 days, 2 weeks, one month or indeed never.
Apparently only you do with your incredible email formatting 5k111z.
How can that possibly be automated?
I'm not going to argue anymore with you. If you cannot accept you are wrong then so be it.
I'm pretty sure most people who have been through the hassle of getting the unlock code from Huawei on this forum know who to believe.

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I like to believe there is a bloke or two who will occasionally stop what they're doing and check the emails. And that if the info they receive is incorrect and a code doesn't pop up they will just move on.

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Well I will say I got my mate 2 delivered at 1:00pm sent my first email to Huawei at 3:20pm and sent another email at 6:14pm and they sent my unlock code at 8:50pm.. eastern time.

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Hassle getting an unlock code from Huawei
I used their online form and submitted my IMEI, SN (16 digit), product number, and model, and it would not work. I used their email form, as requested. Here is their response:
Dear User,
Huawei Customer Service is pleased to be at your service, sorry for bringing you the trouble, if you want to unlock your phone, you should meet the condition as follows:
1.Please register your Huawei ID in our official website http://huawei.com/en/ on your phone.
2.Log in your Huawei ID on your phone for 14 consecutive days .
3.Each Huawei ID should not apply for the unlock code more than twice within half years. If you meet the information, please go to http://emui.huawei.com/en/ and click the 'download' button to login your Huawei ID other than any other third party ID to apply for the unlock code. Please contact us by mail or local service hotline as follows if error message appears.
TEL: http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
Mail: http://consumer.huawei.com/en/contact-us/index.htm?tag=email
Please submit your mobile model, SN, IMEI/MEID and error message in your e-mail. We also need to know that your phone is rooted, it can be out of the best working state and part of functions may not be able to work normally. In additon, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. What's more, for the lacking of fully tested, the third party software will not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think it twice.
If you have any other problem, please send your feedback to us. We will be at your service to help you solve your problems.
Once again thank you for contacting Huawei device.
Best Regards.
Huawei Device Customer Care Team (3207)
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I created a new ID and can log in. Am I supposed to log in every day for 14 consecutive days? WTF? I just want my phone bootloader to be unlocked so I can load the Goolge Play Store. Can anyone help?

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it's definitely not automated.
i've sent the same email with the 16 digits for a month and finally got a response one of the days using the exact same copy and paste
I've also compared that to my friend's email for unlock code and they were both different format and even had a name.....
Unless you've seen every email for the bootloader unlock code I don't think you should come to conclusions

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I can confirm that the email is not automated even with the right formatting but the response time is really good under 10 hours.
This their reply which is unfortunate
Thank you for supporting Huawei products. To achieve better user experience, Huawei has decided to completely terminate the unlock code application service on July 25, and published the relevant announcement on the EMUI official website two months ago.
We apologies for the inconvenience caused. Please stay tuned on our official pages for latest updates.
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your feedback and want to make sure we meet your expectations:
Regards