All google apps have stopped working - E 2015 Q&A, Help & Troubleshooting

Hello!
I'm having this Moto e2 (not the 4g one)..
I don't know what happened to it.. but Google sync, Play Store, Play services, Gmail and literally every google app has stopped working... like when i try to open them, it gives just a blank screen...
Every time i open browser or any other app it gives me "Unfortunately google play services has stopped working"
After keeping something open for a while the screen freezes and reponds to nothing.. I have to shut it down..
Things that I've tried:
- Reset all the app preferences
- tried removing the google account but then it says "Sync is facing problems...." i thing because even sync is a google app after all
- Rebooting the devices umpteen times
Things I've not tried yet:
- Factory reset
Rooted: NO
Age: Its only been few months
Problem since: Today afternoon
edit ---
Guys I now tried booting into recovery mode ... but the screen just keeps showing the android in distress icon. I wanted to factory reset the device and the option in the settings menu doesnt work, thats why i trie doing it from recovery... but now even the recovery mode wont load and i'm stuck dead

ask for a replacement!
sandeshyapuram said:
Hello!
I'm having this Moto e2 (not the 4g one)..
I don't know what happened to it.. but Google sync, Play Store, Play services, Gmail and literally every google app has stopped working... like when i try to open them, it gives just a blank screen...
Every time i open browser or any other app it gives me "Unfortunately google play services has stopped working"
After keeping something open for a while the screen freezes and reponds to nothing.. I have to shut it down..
Things that I've tried:
- Reset all the app preferences
- tried removing the google account but then it says "Sync is facing problems...." i thing because even sync is a google app after all
- Rebooting the devices umpteen times
Things I've not tried yet:
- Factory reset
Rooted: NO
Age: Its only been few months
Problem since: Today afternoon
edit ---
Guys I now tried booting into recovery mode ... but the screen just keeps showing the android in distress icon. I wanted to factory reset the device and the option in the settings menu doesnt work, thats why i trie doing it from recovery... but now even the recovery mode wont load and i'm stuck dead
Click to expand...
Click to collapse
as you have not rooted and also not damaged the device physically, you can ask for a replacement!

Related

Play Store does not start (FC)

Hi everyone.
I have a problem on my HTC One S (S4) everything Stock (again)... no root, bootloader locked etc.. (but don't think the problem is device specific)
I will describe it a little detailed so sorry for long text:
Yesterday i saw under notifications that "google+" is auto-updating to latest version. but because of i don't want to use google+ (and i can't uninstall it), i pressed and hold (during the update-process - on the notifications bar) and tapped on "App Info". From there i selected to stop the task, cleared the data and deactivated. Then it was gone also from the notifications. -- i know i could have tapped only once and stopped the update in playstore, but i just wanted to make it quick.
But the problem started there: when i want to open playstore, it shows up for a second then closes back again with a FC. Reboot didn't helped.
I have done clearing data of "Google Play Store" and "Google Services Framework" and rebooting but this did not solve the problem.
Today i received 3 Update-Notifications for some apps but when i tapped on the notification, playstore opens then closes after a second the same way.
I got also a com.google.gapps (as far as i remember) FC-error sometimes..
I wanted to install the playstore from an apk, but interestingly i couldn't download anything from the (stock) internet browser (the download does simply not start or the download-page closes). I also tried with Chrome to download, but there i even got FCs when i wanted to download anything. So i think this has to do something with the playstore-problem.
Now the question is: is there a way i could fix this, without restoring the whole phone?
Problem solved (thread can be closed).
i just needed coffee to wake up i think. i simply restored all app settings to default (via HTC Sense). Everything works now.

How to fix Unfortunately, the process com.google.process.gapps has stopped

Hi everyone, Just wanted to post this as I have found it to be useful for me.
I am sure some of you have seen this issue before or are experiencing it now. I have included a link to the youtube video.
what is the issue?
Recently after downloading the newest play store I started seeing an error message about unfortunately the process gapps has stopped working .
this was happening whenever i tried to add an account and when opening some of my apps including the browser and play store
.
it was annoying me but it would go away and the app would immediately open for me after so it was not that big of a problem.
I tried to solve the problem first by uninstalling updates to the play store in application manager
,
then by flashing roms and factory resetting
, however this did not help at all.
l
. finally last night at work my phone had three random reboots . my phone has never done that before
. I searched on google and found a very easy fix and once again my phone is like new
.
the fix.
settings/ application manager/scroll to left until you reach the all applications screen/ touch menu screen left of the home button/ reset app preferences.
here is the youtube link
. http://www.youtube.com/watch?v=zt_alKha_-s
it sometimes work, even uninstalling the updates and reinstalling works but is random
Thanks
What does kill us, it hurts
I am having this problem right now. Except not only am I getting that error I am getting mutlple services that have stopped as well as background apps.
I have tried everything except a factory re-boot. I haven been on the phone with Verizon and Motorola Level 2 tech support and no one could help me.
I'm at my wits end. I don't want to reset the phone because i have a lot of pics that are not backed up.
Additionally it seems that a phone reset is not a guarantee...
This worked for me. Thank you!
Thanks
ashraf sharif said:
Hi everyone, Just wanted to post this as I have found it to be useful for me.
I am sure some of you have seen this issue before or are experiencing it now. I have included a link to the youtube video.
what is the issue?
Recently after downloading the newest play store I started seeing an error message about unfortunately the process gapps has stopped working .
this was happening whenever i tried to add an account and when opening some of my apps including the browser and play store
.
it was annoying me but it would go away and the app would immediately open for me after so it was not that big of a problem.
I tried to solve the problem first by uninstalling updates to the play store in application manager
,
then by flashing roms and factory resetting
, however this did not help at all.
l
. finally last night at work my phone had three random reboots . my phone has never done that before
. I searched on google and found a very easy fix and once again my phone is like new
.
the fix.
settings/ application manager/scroll to left until you reach the all applications screen/ touch menu screen left of the home button/ reset app preferences.
here is the youtube link
Click to expand...
Click to collapse
.Cheers Bloke that worked a treat.
Sadly not working on my note 2 syncing google account.
Whilst trying to sync the two calendars from the note (4.1.2) to my Nexus 10 (4.4). Nexus is sending out and note is receiving (also to pc) but nothing is being released from the note
As well as above I have seen a "fix" being disable - re enable download manager in apps. Also a no go.
I've been seeing this pop up on odd occasions during the last month or so but not caused an issue with the activity at that time.
Cheers in advance
Alan
google play download issue
Hi everyone,
I had the same issue like you. I have Samsung galaxy note 2. But I tried your advice about reseting app preferences and it worked. But I have another problem. The Google Play app works but I can't download any apps. It looks like the app is downloading but it's not. Have you any ideas about this problem? Thank you! Diana.
dianatrieu said:
Hi everyone,
I had the same issue like you. I have Samsung galaxy note 2. But I tried your advice about reseting app preferences and it worked. But I have another problem. The Google Play app works but I can't download any apps. It looks like the app is downloading but it's not. Have you any ideas about this problem? Thank you! Diana.
Click to expand...
Click to collapse
sign out of your google account then sign back in tnat should fix it.
This worked for me. Thanks!
ashraf sharif said:
sign out of your google account then sign back in tnat should fix it.
Click to expand...
Click to collapse
Clicking the Reset App Preferences in Application Manager/All helped. Thank you for this!
Had the same issue and just found this thread. I just cleared the data and cache for Google Account Manager only under the application manager and it worked. Thanks.
Delete Google Account - Add again
ashraf sharif said:
sign out of your google account then sign back in tnat should fix it.
Click to expand...
Click to collapse
This seems to have worked. I went into accounts and removed the Google account...then added again.
Worked for me. Thank you
None of these worked for me. I tried cleaning the cache etc as mentioned and removing the google account but nothing. I've restarted, powered down and pulled the battery but nothing has changed, I still get the gapps message along with play store, gmail, hangouts etc.
I'm running stock 4.3 on a rooted I9305 S3. Everything was fine until I tried a bit of a cleanup with Android Tuner Pro's quick optimization and clean p. After the restart the pop ups came and then it had a progress bar saying - linking to sd - which sat at 0% and never moved. I'd selected optimize apps loading, database access, fix permissions, clean memory and updated system apps, trim all partitions and clear caches.
Any suggestions? I had massive problems trying to install 4.3 when my titanium backup messed up some settings and I had to do another full factory wipe and manually install ALL my apps and settings, taking around 4-6 hours!
I wish I'd stuck to System Tuner Pro and hadn't touched the new version
woldranger said:
None of these worked for me. I tried cleaning the cache etc as mentioned and removing the google account but nothing. I've restarted, powered down and pulled the battery but nothing has changed, I still get the gapps message along with play store, gmail, hangouts etc.
I'm running stock 4.3 on a rooted I9305 S3. Everything was fine until I tried a bit of a cleanup with Android Tuner Pro's quick optimization and clean p. After the restart the pop ups came and then it had a progress bar saying - linking to sd - which sat at 0% and never moved. I'd selected optimize apps loading, database access, fix permissions, clean memory and updated system apps, trim all partitions and clear caches.
Any suggestions? I had massive problems trying to install 4.3 when my titanium backup messed up some settings and I had to do another full factory wipe and manually install ALL my apps and settings, taking around 4-6 hours!
I wish I'd stuck to System Tuner Pro and hadn't touched the new version
Click to expand...
Click to collapse
clearing cache and dalvik cache in CWM recovery works for me
woldranger said:
none of these worked for me. I tried cleaning the cache etc as mentioned and removing the google account but nothing. I've restarted, powered down and pulled the battery but nothing has changed, i still get the gapps message along with play store, gmail, hangouts etc.
I'm running stock 4.3 on a rooted i9305 s3. Everything was fine until i tried a bit of a cleanup with android tuner pro's quick optimization and clean p. After the restart the pop ups came and then it had a progress bar saying - linking to sd - which sat at 0% and never moved. I'd selected optimize apps loading, database access, fix permissions, clean memory and updated system apps, trim all partitions and clear caches.
Any suggestions? I had massive problems trying to install 4.3 when my titanium backup messed up some settings and i had to do another full factory wipe and manually install all my apps and settings, taking around 4-6 hours!
I wish i'd stuck to system tuner pro and hadn't touched the new version
Click to expand...
Click to collapse
reflash rom dont use system tuner
I frooze the wrong thing.
ashraf sharif said:
Hi everyone, Just wanted to post this as I have found it to be useful for me.
settings/ application manager/scroll to left until you reach the all applications screen/ touch menu screen left of the home button/ reset app preferences.
here is the youtube link
. http://www.youtube.com/watch?v=zt_alKha_-s
Click to expand...
Click to collapse
OHHHHHH THANK YOU.
I rooted and than frooze the wrong system app. Like I should get use to that or STOP freezing the wrong apps. HUH?
You Saved me from throwing this here new LG F6. ( I may have tried to restore it first, more than likely.) LOL!
It did same me from that every 4 second Error. I had to do the hit the OK on the Error and do the Settings > hit the OK on the Error> then tic the Apps> hit the OK on the Error than tick the All > hit the OK on the Error than tic the bottom Right droid control > hit the OK on the Error Reset Applications ........ with the Error poping up ever 3 seconds.
wow was that a bit o fun!
Had this F6 18 hours so far ,you saved me a bunch of Re-flashing Stock ROM ....... "stuff." :good:
Woe them tricky corporate devs. Even tho we bought the "phone" they want to rule it any way they can.
Thank you!
Galaxy Note cannot download
Activat said:
Sadly not working on my note 2 syncing google account.
Whilst trying to sync the two calendars from the note (4.1.2) to my Nexus 10 (4.4). Nexus is sending out and note is receiving (also to pc) but nothing is being released from the note
As well as above I have seen a "fix" being disable - re enable download manager in apps. Also a no go.
I've been seeing this pop up on odd occasions during the last month or so but not caused an issue with the activity at that time.
Cheers in advance
Alan
Click to expand...
Click to collapse
try this step:
On your Note, goto Settings. Choose Applications. Tap on the All Tab at the top. Locate and tap on the Play Store app. Tap on the Clear Data button. Tap on the OK button to confirm. Tap Clear Cache too
Then if you can see com.google.process.gapps in there, tap it and Clear Data and Cache too. Ignore it if you can't find this process there
Then find and tap the Google Services Framework and Clear Data and Clear Cache. Then restart your Note. Do the same for Browser, Download Manager etc again
Thanks, it worked for me
Thanks a lot dear, after too many trials finally your advice worked. you saved my day.
error message "process com.google.process.gapps, has stopped"
I have tried several methods from different forums/blogs, but all failed to remove this message, which appears repeatedly on my device Galaxy Tab 10.1 (GT-P7500) whenever I start browsing on the native browser or the Chrome & not otherwise. There are so many people crying on almost all android related forums for help but nobody from Google/Android owners or even the device manufacturers are speaking up to console these crying people who bought these devices due android fame. If these attitudes continue, I think the Android will vanish as the Symbian in the past. For myself, having found no solution, I have decided to live with it until the device gets a System Update next!
However, if anybody has found a solution, he may plz tell me, too!

Apps don't appear on playstore

Hi, today arrived my Moto E. I turned it on, and then I went to playstore so I can update all my apps. I went to subsection My apps and Installed. It were loading for several minutes, but nothing appeared. I decided to delete data and cache from the playstore and reboot phone to see if the problem was solved, but it remained the same way. Then I search in the google play store for motorola and I was able to update each app one by one. My question is why doesn't the apps appear as installed apps on the playstore, and how can I solve this problem.
Thanks.
Sometimes apps don't appear when the google play services or google play store is updating. The update can range between 35-0 MB. This might be the case ass your device is just out-of-the-box.
It can also happen because your account isn't properly synced. To verify, go to Settings>Google>Sync now (from the 3 dot menu on the right side)
Hope this solves the issue for you

[Q] Applications from Google not working on tablet

Hello everyone, my problem is the following. A few days ago a bought a new tablet and rooted it. Everything was fine until now. Now when I try to open Gmail, Play store or anything Google related after a few seconds i get back immediately to my home screen. I tried to reset my phone but after that when I go to Settings->accounts>add account and click on Google to add my address nothing appears, also when i click on sign in in Youtube nothing shows up. I also tried to clear the caches, to enable the download manager and everything i saw on the forum but nothing helped.
Also i may have deleted something, I'm not sure. Help me please. How can i fix this? Thank you!!

Google Play Services stopped responding

Ok so I have been having this issue since I got on 5.1.1 removed my google account (forget the exact reason why) and when I go and try to add it again I keep getting a ”Google pay services has stopped responding” I have cleared data on google services framework, google account manager, google play store, google play service and also google play games just for good measure. When I click add account it goes to a screen and says "Checking info" with a bar going across the screen. Then it stops less then 5 seconds later saying google play services stopped responding. Occasionally when I clear the data on the programs above I will get to a screen that says "just one sec" after the checking info one however it still doesn't work.
I have already tried a factory reset, have cleared everything through fast boot and then reinstalled 5.1.1 its been doing it since I've gotten on 5.1.1 never did this on a custom ROM as well as 5.0.1/5.0.2. Anybody have any idea how to fix this? A lot of things are unusable without a account set up. I'm pretty stumped honestly. Have also tried reinstalling google play services and the play store. I am rooted, custom kernel, TWRP. Any help would be greatly appreciated! Thank you!
Ripx88 said:
Ok so I have been having this issue since I got on 5.1.1 removed my google account (forget the exact reason why) and when I go and try to add it again I keep getting a ”Google pay services has stopped responding” I have cleared data on google services framework, google account manager, google play store, google play service and also google play games just for good measure. When I click add account it goes to a screen and says "Checking info" with a bar going across the screen. Then it stops less then 5 seconds later saying google play services stopped responding. Occasionally when I clear the data on the programs above I will get to a screen that says "just one sec" after the checking info one however it still doesn't work.
I have already tried a factory reset, have cleared everything through fast boot and then reinstalled 5.1.1 its been doing it since I've gotten on 5.1.1 never did this on a custom ROM as well as 5.0.1/5.0.2. Anybody have any idea how to fix this? A lot of things are unusable without a account set up. I'm pretty stumped honestly. Have also tried reinstalling google play services and the play store. I am rooted, custom kernel, TWRP. Any help would be greatly appreciated! Thank you!
Click to expand...
Click to collapse
Fastboot flash the 5.1.1 system.img again.
cam30era said:
Fastboot flash the 5.1.1 system.img again.
Click to expand...
Click to collapse
OK I will give that a shot in a bit and let you you know how it goes. Thank you for taking the time to respond.
cam30era said:
Fastboot flash the 5.1.1 system.img again.
Click to expand...
Click to collapse
Unfortunately flashing system in fastboot had no effect.

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