I can't say for certain, but I believe my camera was working fine when I first got it. Today, I've noticed a tiny black spec in every photo and video I've taken recently. It even shows it on the preview screen. Like I said, I'm not sure if this spec was present since day one or if it just happened recently, but it's weird. I've dropped my phone a few times but I have a protective case, so I doubt they should have had anything to do with it.
A good example is visible on the white deer. The protective film is peeled off.
I don't know if I can take it in, as I've tripped KNOX. Do I have to deal with it or is there another way to fix it? Do repair technicians usually check KNOX?
Seems like a spec of dust is on lens or sensor. I would bring it in for repair or exchange. As far as knox goes, depends on where you are. I work for a big computer chain in Canada and we used to be Authorized Samsung Service Centers and we never were told what knox is even is at our training. The only thing we check is mostly the water sensors and physical damage. Some people have other experiences in other countries.
As long as you don't bring them a heavily root modified phone, you should be OK. Just restore to stock and if they give you any trouble, act innocent, as in you have no idea what rooting or knox are. There are cases of knox being tripped by accident by some legit process like restoring phone through odin or something else. And if they as you how this could have happened, just tell them you followed a support thread on some android forum that suggested you use odin to install stock firmware.
polish_pat said:
Seems like a spec of dust is on lens or sensor. I would bring it in for repair or exchange. As far as knox goes, depends on where you are. I work for a big computer chain in Canada and we used to be Authorized Samsung Service Centers and we never were told what knox is even is at our training. The only thing we check is mostly the water sensors and physical damage. Some people have other experiences in other countries.
As long as you don't bring them a heavily root modified phone, you should be OK. Just restore to stock and if they give you any trouble, act innocent, as in you have no idea what rooting or knox are. There are cases of knox being tripped by accident by some legit process like restoring phone through odin or something else. And if they as you how this could have happened, just tell them you followed a support thread on some android forum that suggested you use odin to install stock firmware.
Click to expand...
Click to collapse
Thanks for the info! I'll bring it in and see what they can do.
Related
Hello,
Very short:
I have a weird problem that basically boils down to "Can a repair company known that at one stage my handset had custom firmware on it?
More detail:
The reason is that because of a hardware fault (miroc USB things its always plugged in) I sent my phone to get repaired within the 3 month guarantee period.
The company has since requested 85 Euro to fix it because they say that I voided my warranty by installing customer firmware on the handset.
But, before I sent them the phone I factory reset everything back to the way it was when I bought it.
How could they know that I used custom firmware?
How the hell in the first place could installing customer firmware and safely uninstalling custom firmware void a warranty.
All details
So while on holiday my handset stopped working correctly and started to think that it was always plugged into a power outlet. This occurred mid week into a holiday so I doubted OS problems.
Just to be sure, when I got back home I installed a handful of new and old OS’s and kernels to see if the problem would go away.
The issue did not go away, so I flashed back to my first backup and reinstalled a secure kernel. The phone was back to stock and the yellow triangle was gone.
Gave the phone to my T-mobile store and they sent it to the repair company to be fixed
The phone returned a week later stating that the issue was fixed and the latest firmware was installed on the handset. I turned the phone on and the exact same problem was still there.
Returned to the store, informed them, they sent it back to the repair company.
Another 2 weeks later and I get a letter stating that I need to pay 85 euro to fix the phone, no explanation
Go to the store, they look it up and state that since I used customer firmware I void the warranty and have to pay even though the issue is HW related and not SW.
So, can the company know that I used customer ROMs and do this?
mathewr said:
Hello,
So, can the company know that I used customer ROMs and do this?
Click to expand...
Click to collapse
Yes it Voids Warranty That's the way it is ...
Dude SEARCH...
Anyways,
Yes they know as your Download rom Number increases every time.
Simple Easy to use Solution
I hope you must have read somewhere about USB Jig .. Use that
It Clears the Costom Rom numbers and Then u can safely give it to repair
Yep. You didn't mention the bit where you use a jig to reset the flash counter in your blurb. So that's a dead giveaway.
Like it or not, it's well known that running non-stock firmware on your phone voids your warranty, and frankly, anyone who expects warranty service after they've run non-stock firmware is kidding themselves.
Obviously if you reflash stock firmware, do a factory reset/get rid of any apps that might hint you've rooted the phone & use a jig to reset the flash counter there's a fair chance you'll get warranty service.
But it's never a dead-set 10000% rolled gold certainty & you certainly shouldn't have an expectation of same.
Thanks for the replies.
I did try a few searche, but I must have had a bad string. It's not like looking up a model number.
The jig thing I totally forgot about. I remember reading it and it slipped my mind lol. All that effort to get it back to stock and I forgot the jig lol.
Thanks for the replies, enjoy your day!
I just put mine back to stock and they repaired it no questions asked. And I didn't use a jig.
Sent from my GT-I9100 using XDA Premium App
I think all companies are different. Some will look for anyway possible to make a money.
I understand that you void your warranty when you install custom OS, but I still think it's dirty tactics. I bought it, I own it, I will do what I want with it. If the fault is a physical defect, I expect it repaired regardless of what happened to the software.
"Oh I see you changed the stereo in your car. Sorry the defect within the motor is now not under warranty."
That's a not unreasonable argument, but at the end of the day that's the warranty. They don't exactly go all out to hide that part of the warranty, it's clearly stated. At the end of the day, no amount of "wishing upon a star" will change it. If you had the financial means, you might be able to take it further, but it's a case of diminishing returns. If you did take it further and lost, you'd be buggered financially. Hardly worth it for the sake of €85.
And frankly, if the warranty was unreasonable from a legal POV, I'm sure someone/a consumer organisation somewhere would have had a crack at Samsung/other smartphone manufacturers by now.
I personally don't have a problem with it. If I do something with something I own where it's clearly stated doing same voids the warranty, that's my tough luck. Obviously I'll take all the proper steps to try and get warranty service (stock firmware, factory reset, jig), but I wouldn't be overly devastated/surprised if they knocked it back. I did a few weeks of research on here before I even bought my phone & knew what I was potentially getting myself into on the warranty front.
mathewr said:
I think all companies are different. Some will look for anyway possible to make a money.
I understand that you void your warranty when you install custom OS, but I still think it's dirty tactics. I bought it, I own it, I will do what I want with it. If the fault is a physical defect, I expect it repaired regardless of what happened to the software.
"Oh I see you changed the stereo in your car. Sorry the defect within the motor is now not under warranty."
Click to expand...
Click to collapse
MistahBungle said:
That's a not unreasonable argument, but at the end of the day that's the warranty. They don't exactly go all out to hide that part of the warranty, it's clearly stated. At the end of the day, no amount of "wishing upon a star" will change it. If you had the financial means, you might be able to take it further, but it's a case of diminishing returns. If you did take it further and lost, you'd be buggered financially. Hardly worth it for the sake of €85.
And frankly, if the warranty was unreasonable from a legal POV, I'm sure someone/a consumer organisation somewhere would have had a crack at Samsung/other smartphone manufacturers by now.
I personally don't have a problem with it. If I do something with something I own where it's clearly stated doing same voids the warranty, that's my tough luck. Obviously I'll take all the proper steps to try and get warranty service (stock firmware, factory reset, jig), but I wouldn't be overly devastated/surprised if they knocked it back. I did a few weeks of research on here before I even bought my phone & knew what I was potentially getting myself into on the warranty front.
Click to expand...
Click to collapse
Yea, I understand. Please don't miss construed the tone. I'm not angry or *****ing, I just find it completely unreasonable and the line in the sand seems to keep moving.
I add it to the same category as those online companies changing there T&C's so that you cannot sue them if you agree and you cant take another step until you do agree. I add this to the same category as Apple/Sony suing and criminally charging people who rooted their products. Apple and Sony sold those products and what the buyer chooses to do is their business.
Let's stop pretending we are the owners of our products, we are just renting.
Wish i should find a clip, but I am reminded of this family guy ep:
Peter Griffin: Where's my VCR?
Redneck Kid 1: Dang it Buck. It's my turn to use the sex box.
Redneck Kid 2: It's my sex box, and her name is Sony.
Haha ;-) Yep it is like that (Saw that episode again on pay TV a couple of weeks ago).
mathewr said:
Wish i should find a clip, but I am reminded of this family guy ep:
Peter Griffin: Where's my VCR?
Redneck Kid 1: Dang it Buck. It's my turn to use the sex box.
Redneck Kid 2: It's my sex box, and her name is Sony.
Click to expand...
Click to collapse
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
I had to send my Captivate to Samsung for repair. it was rooted and they fixed it without any issues.
Most manufacturers will fix hardware issues clearly not caused by rooting. Of course, no promises.
That's the reassurance I needed. I'll get on with it and send it away tomorrow. I'll report back in a very long 2 weeks...
Sent from my SGH-I717R using XDA
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
Best luck.... if you were in America you could just take it to an att store. Just be on a stockish rom and turn it in and they would not notice lol, get another device that day. Idk how things go up in Canada though.
Dont Do It!!!!
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Well he should revert back to stock for sure but you can't roll back the counter. But as long as your stock they may not look at the counter and just fix the phone. It's been said before, there's no known case of Samsung voiding a warranty because of it.
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Because in everyone's experience they'll generally fix hardware problems even if you're rooted. Of course they have to, but they tend to. We all said there were no guarantees.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
It seems like one does not simply revert back to stock. Admittedly I'm new to this but all I can find in the development forum is the Bell kernel. The full bell system doesn't seem to be up, just the At&T. After a factory reset and old kernal I still have super user loaded and all of the bell bloatware gone. I'm sure with some due diligence I could have made a back up right after my original root but I didn't. Frustrated with the mess I created I just set the phone back up with Saurom the way I liked it.
alexige said:
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
Click to expand...
Click to collapse
It's only 14 days here. I've had it since launch on Feb 14th. Bell is synonymous for passing the buck off, contact them online and they tell you to call in, call them and they tell you go into a store, go to a store and they'll tell you to go to the original store of purchase or another another store with a repair tech on duty. Going directly through Samsung has been smooth thus far, I just hope if they have an issue they'll contact me before blowing whistles and charging my bill some erroneous fees.
Hello ! I have a Galaxy S3 GT-I9300, which i'm almost certain is from the first batches. 2 days ago I left it to charge overnight, and when I woke up it was bootlooping. I tried to flash lots of JB Roms, both custom and stock, and all kinds of formatting from recovery, but it didn't help. Eventually, thanks to a thread on xda, I flashed a stock ICS rom, which to my surprise, seemed to solve the problem, as my phone booted again, and I then successfully flashed stock JB. Unfortunately, since then I've been experiencing frequent lockups, which require either restarting the device or waiting for very long on different stock JB roms. I have downloaded eMMC Brickbug check, and my phone does indeed have the insane chip. Also, I have been able to replicate the lockups by using Dummy file generator, so I'm fairly certain that the lockups have something to do with the eMMC and SDS. Also, I have read in other threads that the lockups might be caused by the SDS fix present in 4.1.2 stock kernel, so that the phone freezes instead of bricking .I would like to have my device replaced, but i'm afraid warranty won't take this seriously. Is it possible to flash back an older firmware(without SDS fix), and have the device get bricked(SDS), so that Samsung will have to replace it/the mobo?
SHORT STORY:
16Gb GT-I9300 with insane chip, from first batches, locks up frequently on 4.1.2 with SDS fix. Can replicate lockups with dummy file generator, so it's probably eMMC problem. Can I somehow help the SDS brick my phone, to have it warranty replaced, or is there any other way of solving the problem ?
------EDIT------
After flashing 4.1.1, phone has gone to semi-brick mode, only download mode accessible, which reads:
ODIN MODE
PRODUCT NAME:
CUSTOM BINARY DOWNLOAD: No
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Custom
From what I've read here on xda, this is clearly a SDS half-brick, so warranty replacement shouldn't be a problem.
Is there anyone from Romania( with a COA i9300) who has an experience to share, regardin the warranty ?
Is there any chance that having a small crack in the upper-right corner of the phone(right over 2nd camera) will cause a problem ?
you can do whatever you want, but bricking the device on purpose to get it replaced under warranty is insurance fraud, FYI.
and they don't replace the device, only the mobo
If you are all stock then take it to service on warranty and insist on replacing mobo due to showing all symptoms of emmc failure. Point then to all the XDA posts on the issue, precedence set by Samsung etc....they will be hard pushed to refute it
Glebun said:
you can do whatever you want, but bricking the device on purpose to get it replaced under warranty is insurance fraud, FYI.
and they don't replace the device, only the mobo
Click to expand...
Click to collapse
Dude, I know. And of course I wouldn't brick the device, but I'd rather let it finish the job and brick itself(on an older OFFICIAL fw) and have a nonfunctional mobo to get replaced under warranty, than be in the current state of having a somewhat functioning device that the service will just wipe, flash and give back
"Mechanical damage"
Ok, so I sent the phone to the service a week ago and now they tell me that the warranty is void because of "mechanical damage" (aka a tiny crack in the upper-right corner of the phone I got a few months ago). I find this OUTRAGEOUS. How can they deny an otherwise well known and comfirmed factory defect because of an unrelated crack in the phone's outer glass? I am planning on going to the service and talking personally to them, and/or suing them. Any thoughts ?
daniel_andrei1996 said:
Ok, so I sent the phone to the service a week ago and now they tell me that the warranty is void because of "mechanical damage" (aka a tiny crack in the upper-right corner of the phone I got a few months ago). I find this OUTRAGEOUS. How can they deny an otherwise well known and comfirmed factory defect because of an unrelated crack in the phone's outer glass? I am planning on going to the service and talking personally to them, and/or suing them. Any thoughts ?
Click to expand...
Click to collapse
If you are in the EU look up relevant law .
Or ask are they claiming that the crack has played a part in the fault and what is the fault in regard to the crack .
By that i mean if the fault is a cracked motherboard then a mechanical damage could have played its part but not if its say a memory block failed ..
You don't lose your cool but gather evidence at this point .
jje
Hello kind and helpful people of XDA.
I am currently looking for some help regarding warranty on my recently diseased Galaxy S2 (SN: i9100GSMH).
Story:
I dropped it on a wooden floor while it was on. The OS kept chugging along, but would only open apps that was already in RAM after the incident.
Noticing trouble, I immediately thought a reboot would fix all my problems. Now it seems the internal memory is dead.
Now I'm trying to make it eligible for warranty, at least by removing the traces of root and unsafe kernel.
I figure that even though I'm sending it in because of a physical defect, they will send it back immediately because of the unsupported firmware.
Symptoms:
I can't enter recovery mode.
I can't boot the OS. It gets stuck on the Siyah kernel logo (big root giveaway, I want it gone).
I can't write to NAND neither through Odin nor Kies (Kies doesn't even connect).
I can enter Download Mode, but of course it shows that I have a custom binary installed. My install count is 1.
Do I have any options? I've heard of some JTAG method that would be able to at least reset the counter (as far as I understand). Is this true?
Regarding the warranty: I am not referring to the standard warranty.
I've paid big cash for a warranty/insurance that covers accidents. My brother dropped his LG Optimus X2 in the toilet, returned it to the exact same store with the exact same type of warranty and got a new one.
With a service like this at hand I really want to try anything to make it eligible for warranty(/insurance).
I have never used my root permissions in any harmful way. I only did it because of the AdFree app, and my favourite ROM DiLiDroid.
I've had great success with rooting and installing various software on my old SE Xperia X1 and HTC Desire (they aren't dead yet, and are my current backup phones),
so I thought it wouldn't hurt with the GS2. Seems I'm paying the price now :crying:
Thank you very much for your time!
If anyone can help me, I'll definitely buy you a beer or a cup of coffee!
Well, an usb jig will reset the binary counter.
About the siyah animaton boot....yakes, if your nand is damaged you'll have to brick it (with a pit file no one is gonna know what the hell you've done with your device).
Then again, have you even tried to make the pc to see the phone? It's worth the try.
Sent from the little guy
Nobody here can do or say anything about any warranty. Anyone claiming the same is lying to you.
If this warranty of yours covers accidents & you had an 'accident', send it in & see what happens. You're not going to get the certainty you're looking for from anyone on an internet forum.
If the phone won't boot, there isn't anything further you can do with it.
I've just read all the little details about my insurance.
It covers liquid damage, screen fractures and other physical accidents one time a year, so I guess I have to give it a whirl in the toilet.
Hopefully that will kill the traces.
The jig sounds like a must have for anyone tinkering with root. Thanks for confirming my theory.
I will definitely crawl the net for one. Special electronics 'equipment' is hard to come by here in Denmark, and I don't think I have the required solder skills to make one myself.
I do find this guide very helpful though: http://forum.xda-developers.com/showthread.php?t=1604707
This also sounds like the best way to go about this situation, as I can be totally honest about the reason for my phone not working anymore.
Thank you for your time!
If you're gonna flush it, do it right
S2 are hardcore muthaf***ers, they don't die easy. Make sure it doesn't boot after spending 2 days in a bucket of rice.
Sent from the little guy
I realize this as my device has been through some terrible things.
I've ordered a USB Jig, costing about 10$ in total, it should arrive on Wednesday.
If it works I'll be a very happy man as I won't have to lie about the actual defect.:victory:
So ive had my verizon s4 for a year or so and ive been rooted for several months. Recently, the phone's audio stopped working completely: No on board speaker, no headphones, no call speaker, no bluetooth. No videos either. However i didnt do anything to cause as i had no custom rom, just root access. i flashed stock (just to be sure even if i was already stock) , factory data reset, and unrooted, but since it is 4.3, MK2, and verizon, KNOX was already tripped. So there was no evidence except for the little 1 in download mode under Knox warranty voids, might I add there ISNT a little padlock on boot, but the rest was clear. I told them i factory reset to try to get audio back which didnt help and the guy was like its cool we'll just send you a new one. Since resetting the phone didnt help, I (and the employee) said it was a hardware problem, possibly a bad headphone cable that broke it. Now i got the phone and im reading on a little pamphlet "We can and may charge you full price (500$) if we find out software or hardware alterations have been made. Now im worried that since Knox still has evidence, that even though it is, to my knowledge, a hardware fault, that they will charge me. Does anybody know what their plan of action would be for a "silent" phone that had proof of rooting, but the rooting isn't/wasn't the problem.
antonyur said:
So ive had my verizon s4 for a year or so and ive been rooted for several months. Recently, the phone's audio stopped working completely: No on board speaker, no headphones, no call speaker, no bluetooth. No videos either. However i didnt do anything to cause as i had no custom rom, just root access. i flashed stock (just to be sure even if i was already stock) , factory data reset, and unrooted, but since it is 4.3, MK2, and verizon, KNOX was already tripped. So there was no evidence except for the little 1 in download mode under Knox warranty voids, might I add there ISNT a little padlock on boot, but the rest was clear. I told them i factory reset to try to get audio back which didnt help and the guy was like its cool we'll just send you a new one. Since resetting the phone didnt help, I (and the employee) said it was a hardware problem, possibly a bad headphone cable that broke it. Now i got the phone and im reading on a little pamphlet "We can and may charge you full price (500$) if we find out software or hardware alterations have been made. Now im worried that since Knox still has evidence, that even though it is, to my knowledge, a hardware fault, that they will charge me. Does anybody know what their plan of action would be for a "silent" phone that had proof of rooting, but the rooting isn't/wasn't the problem.
Click to expand...
Click to collapse
You tried to flash factory software and tripped KNOX.
You accidentally flashed or attempted to flash the wrong version.
You have now flashed the correct version and still no audio.
That would be my story...........
antonyur said:
So ive had my verizon s4 for a year or so and ive been rooted for several months. Recently, the phone's audio stopped working completely: No on board speaker, no headphones, no call speaker, no bluetooth. No videos either. However i didnt do anything to cause as i had no custom rom, just root access. i flashed stock (just to be sure even if i was already stock) , factory data reset, and unrooted, but since it is 4.3, MK2, and verizon, KNOX was already tripped. So there was no evidence except for the little 1 in download mode under Knox warranty voids, might I add there ISNT a little padlock on boot, but the rest was clear. I told them i factory reset to try to get audio back which didnt help and the guy was like its cool we'll just send you a new one. Since resetting the phone didnt help, I (and the employee) said it was a hardware problem, possibly a bad headphone cable that broke it. Now i got the phone and im reading on a little pamphlet "We can and may charge you full price (500$) if we find out software or hardware alterations have been made. Now im worried that since Knox still has evidence, that even though it is, to my knowledge, a hardware fault, that they will charge me. Does anybody know what their plan of action would be for a "silent" phone that had proof of rooting, but the rooting isn't/wasn't the problem.
Click to expand...
Click to collapse
Verizon doesn't seem to be too over the top about this. If there's no evidence of damage due to overclocking, etc. they'll generally honor the warranty. Some people have reported problems with their phones running clearly custom ROMs and still getting swapped out on warranty.
I wouldn't get too worried about it as long as you haven't done something you aren't telling us.