Nexus 9 LTE wont connect to Tmobile Data.... shows "!" - Nexus 9 Q&A, Help & Troubleshooting

purchased N9 LTE from ExpansysUSA knowing they were probably euro models. I have a tmobile data only sim and it was registered to this N9 when I got it as well. It worked and shows LTE.. Today I popped in my ATT sim and it showed LTE as well and i was pretty happy with that. i turned the device back off, popped back in the tmobile SIM and now it just shows Tmobile with full signal but DATA shows ! and wont connect to data.
I verified im still using the correct APN, even reset APN to defaults, I checked my Dialer code menu to make sure im set to LTE/GSM/CDMA preferred and it shows LTE status but then shows disconnected.
i feel like Tmobile is now blocking my Nexus 9 from connecting OR the sim has somehow messed up...
I swear i have the worst luck with tmobile sims always burning out.

OK it's working now. So weird how finicky T-Mobile sims and network connectivity are.

was it a data only sim? I got the same thing inserting my phone sim in my N9 but I believe that's because tmobile blocks tablets from working on phone sims.

I don't know about the Nexus 9, but I do know from experience the Galaxy Tab S LTE tablets cannot be used as phones on T-Mobile.
TMO will only give you a data SIM, so calls would need to be done VoIP/app based.
I'd guess the reason behind that might apply to the Nexus.
Oddly enough, TMO *used* to allow the LTE tablets to be used as phones.
But some sore loser in some forum complained about how it affected data plan pricing and so TMO clamped down on the data-only policy for tablets.
Btw, the LTE Euro Galaxy Tab S could only get HSPA/3G on TMO. LTE speeds were not possible.

Related

Never had a 3G connection...I think?

Hey all,
Currently using an unbranded HTC Hero on Orange, unsure if I am getting a 3G connection though, icon wise I constantly have a "G" but unsure if it should show "3G" instead, also seen an "E" a couple of times which I assume is Edge but didn't know Orange supported it.
Just wondering if a 3G icon as such actually exists? If so could it be a setting somewhere I haven't got configured correctly?
Thanks
Russ
Could be 2 things.
You have use only 2G networks checked in the settings
OR
You need a new sim, although the phone supports 3G your sim needs to as well. If you are still using an old sim which was from a non 3G mobile then you need a new one. Contact your provider to ask them for a new one (you will keep your number).
how to REALLY find out whether you are connected with 3G? i mean not just looking for that 3G symbol ;-)
barryallott said:
Could be 2 things.
You have use only 2G networks checked in the settings
OR
You need a new sim, although the phone supports 3G your sim needs to as well. If you are still using an old sim which was from a non 3G mobile then you need a new one. Contact your provider to ask them for a new one (you will keep your number).
Click to expand...
Click to collapse
I had to do this a while back, if you have never bought a 3G phone from Orange you probably have a 2G SIM. Call them and they will send you a new one for free.
So I'm right in thinking there should be a 3G icon? I'll get onto them thanks
Well in a very strange turn of events I may actually benefit from this. Having called Orange to ask for a 3G SIM (they confirmed I had 2G) they basically said it wasn't possible to do a straight swap, something about contracts.
After a bit of complaining they have basically come to the conclusion that the only way to help me out is to restart my contract from scratch and send me out a new 3G handset along with the SIM.
So not only will I have my beloved Hero running on 3G I will also have an as yet unspecified 3G handset for sale!
Just waiting for them to call back
And the handset I will be getting...a HTC Touch 3G!
Should fetch a pretty penny
Thats really bull**** why can't they swap your sim card. i had vodafone sim card i lost it and went to vodafone they give me a new sim card directly 5 minuts later it was active. its very weird that they have to give you new contract.
thats ****in crazy! i'd not accept that!
Replacing like for like isn't an issue, it's because I need to "upgrade" the SIM card as such that they have a problem.
Still, works out nicely for me considering I was only 4 months into my contract and have a pretty sweet deal of £15 a month for 200 mins, unlimited txts and 500mb data. So no complaints that I have to restart my contract.

Lost LTE with GS3 on Rogers?

For some weird reason, ever since i got my GS3, i lost LTE. Its odd because i come straight from the skyrocket so i already had the lte data. But since i got the GS3, my phone can only connect to 4G (NO, 4G is not LTE, its H+). So i called rogers tech support, i spent about 4 hours with them, making tests, getting transfered to level 2, then to customer service to make sure i had an lte data plan...finally they told me your phone is broken to get a new one. So i go to rogers, they give me a brand new GS3, same damn thing...only getting 4G. We tried 3 different sim cards, nothing.
Then i call back rogers, they transfer me to the "above level 2" which they told me is the master departement. They guy tells me they will emulate my sim card in their lab with a GS3 they have...but nothing. All settings seemed right, APN and everything was good, so they finally opened a master ticket.
But for some reason, i dont beleive i'll get a call back anytime soon, so anybody might have any suggestions?? I'l fully stock, not yet rooted
Try performing a manual network search, then select Rogers to have it manually "Register" on the network.
For some odd reason, I had the same problem as yours, but after manually registering, LTE was back on, I switched it back to Auto after
check the sim card, there is also a chance that they gave you a 4g sim card and not an LTE one (bell did this to me)
If its LTE then go to the dialer and press *#2263# choose LTE and then LTE all (when you are in an LTE area) when it connects to LTE data do the same thing again but select automatic.
evilgabbie said:
Try performing a manual network search, then select Rogers to have it manually "Register" on the network.
For some odd reason, I had the same problem as yours, but after manually registering, LTE was back on, I switched it back to Auto after
Click to expand...
Click to collapse
tried it...no success
y2whisper said:
check the sim card, there is also a chance that they gave you a 4g sim card and not an LTE one (bell did this to me)
If its LTE then go to the dialer and press *#2263# choose LTE and then LTE all (when you are in an LTE area) when it connects to LTE data do the same thing again but select automatic.
Click to expand...
Click to collapse
euff yeah, i think i would have checked for the lte sim card in the first place. As i said, we tried 3 different ones.
ill try that thx
Well selecting lte bands manually didnt work.
so then the sim does say LTE on it and not something like 4g? outside of manually selecting and waiting. I'm not sure what else. Maybe try getting them to give you a different sim and test in person. wish i could be of more help.
So i go to rogers, they give me a brand new GS3, same damn thing...only getting 4G. We tried 3 different sim cards, nothing.
Click to expand...
Click to collapse
I already said that when they gave me the phone we tested 3 different sims. Same result. The only way i could isolate the problem is to have a person with a working GS3 on rogers give me their sim
I have never seen LTE when passing through an LTE area. Often I get knocked down to Edge while in Vancouver. No LTE where I live, bus something seems wrong. I was thinking of shutting off the 3g in network settings to see if that helps.
I am new to Rogers and not use to getting bumped down to Edge, as Telus only has a 4G network. Does this happen regularly, or is it a phone issue?

[Q] Enable 3G on AT&T Galaxy Note I717

Anyway to activate 3G? Phone won't work on AT&T's 4G LTE. Only works on 3G !
AT&T says they have an LTE problem. My phone is the only one out of 4 on the
same acct. (all LTE) that doesn't work. Crazy!
Already had a Galaxy S3 I747 that did the same thing. No VM or rec'd a few hours
later & no Texts (but if I have texts out there not rec'd., I can send myself a text & everything
comes in) all of this on 4g & sporadic receipt of calls. AT&T says its a system problem not the phone.
AT&T put the phone on 3G it works, but their system keeps tossing it back to 4g LTE! AT&T no fix for it yet.
OS 4.0.4
I717UCLF6
Kernel 3.0.8
IMM76D.UCLF6
Rooted
Do you have an LTE sim card?
Check your APN setting. It should be "pta" for access point name.
At&t LTE isn't a complete network. There's only one tower in my area that is LTE. And they do have system problems that can last for days.
Good question on the SIM Card. It has no identifying markings on it, as in the old cards used to have 3G on them. It looks like the old AT&T SIM CARD. If the LTE is the smaller SIM card, the answer is no.
My Galaxy S3 had the smaller card & still had the same problems. Right now (in settings... Mobile Network type) the phone jumps from UMTS
to HSPA:11 yet my wife's S2 reads LTE & no problems. Any phones out there that have the option of turning off 4G LTE besides the IPHONE?
APN is pta & problems since NOV. but just found out end of March it is an LTE problem after I began to contact the ppl at the top of the ladder at AT&T. Techs that I spoke with don't have a clue!
What I can't figure out is why out of 4 phones on the plan, I'm the only one with problems. If it were "just" a system problem it would logically affect all phones. Yet AT&T says it's an anomally with my line.
Wondering if another phone & new number would rectify it? lol
Try sim card swapping with a phone that reaches LTE network.

[Q] No LTE option in Network settings?

Hi folks,
I've got an unlocked HTC One Max which I bought SIM free from Amazon UK. I'm using Three as my network provider in the UK and they've begun rolling out 4G to Glasgow where I live. One of my colleagues is also on Three with a Samsung Galaxy S4 and he started picking up a 4G signal this morning in the office whereas I'm still only seeing 3G. We had a poke around on our respective phones and in the Mobile Network Settings under Network Mode he's got more options than I do, including one for LTE. I've only got two options: WCDMA only and GSM/WCDMA auto. Without being able to select an LTE option in here I don't see how I'm ever going to pick up a 4G signal. Does anyone know why I'm seeing no LTE option in here and how I go about sorting that?
Okay, so I did a live chat with an HTC rep who confirmed that if there's not LTE option available in the settings then I've got the 3G only variant of the handset. I've no idea why HTC would even sell a 3G variant in the UK as it makes no sense at all, but I looked on Amazon and they only sell a single variant of the phone (which is definitely the one I bought) and curiously the listing for it doesn't clarify either way which network protocols it supports. I even tried Googling the product number (99HWN005-00) but I can't find any solid information about which version of the phone that represents. I'm hoping here that it's just a mistake and I should've been sent the proper 4G variant but it's impossible to say for sure when the Amazon listing gives no info at all about what they think they're actually selling. Either way I'll still be trying to get Amazon to take some amount of responsibility here because I think I made a fair assumption that I'd be buying the 'proper' version of the phone from them; especially as there's nothing on their site to tell me otherwise. I suppose it'll be down to how seriously Amazon take customer service as to how far I get with them. God damn it!
Grrrr. So I did another live chat with HTC to try and find out more about which models they sell in the UK. The Amazon listing has a model number and I was hoping HTC would tell me that's the model number for the LTE variant so I could go back to Amazon to say they'd mis-sold me the wrong version. This time though I got a different story; the HTC rep told me my handset is definitely LTE capable and what options you see for networking are tied to what the SIM card is capable of. His assertion was that Three had given me a 3G only SIM card and getting that sorted would fix it.
However, I swapped SIM card with my colleague who's getting a 4G signal from Three and it made no difference on my handset; I still only got the same 3G network options and, of course, only got a 3G signal. It also occurs to me that I checked with another colleague this morning who's got an HTC One but only on a 3G contract with O2 and he's already got the LTE network options (although he only ever gets a 3G signal of course).
So, yeah, this second call to HTC was a load of nonsense. Excellent. Back for a third time I go...
Medulla said:
Grrrr. So I did another live chat with HTC to try and find out more about which models they sell in the UK. The Amazon listing has a model number and I was hoping HTC would tell me that's the model number for the LTE variant so I could go back to Amazon to say they'd mis-sold me the wrong version. This time though I got a different story; the HTC rep told me my handset is definitely LTE capable and what options you see for networking are tied to what the SIM card is capable of. His assertion was that Three had given me a 3G only SIM card and getting that sorted would fix it.
However, I swapped SIM card with my colleague who's getting a 4G signal from Three and it made no difference on my handset; I still only got the same 3G network options and, of course, only got a 3G signal. It also occurs to me that I checked with another colleague this morning who's got an HTC One but only on a 3G contract with O2 and he's already got the LTE network options (although he only ever gets a 3G signal of course).
So, yeah, this second call to HTC was a load of nonsense. Excellent. Back for a third time I go...
Click to expand...
Click to collapse
Perhaps the variant you purchased does not support the lte bands that your carrier is using. That's usually the difference between the variants....radio support.
Sent from my HTC6600LVW using Tapatalk
dottat said:
Perhaps the variant you purchased does not support the lte bands that your carrier is using. That's usually the difference between the variants....radio support.
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
Even if that was the case I would still need to see the option in the settings to turn on LTE; I don't even have that option so regardless what bands my carrier is using my phone wouldn't pick up a 4G signal of any kind.
I've basically somehow ended up with a 3G only variant of the phone which frankly they shouldn't even be selling because there's no point. I might ping HTC again with a more direct question but they don't seem to be able to tell me what I've got so it's more likely I'll just go back to Amazon and see what they have to say about it.
Also I did a quick check and Three are using the 800 MHz band which the 4G version of the HTC One definitely supports.
Okay, so, I sort of got it fixed but it's a really stupid situation. There's a key code to get into a hidden setting menu on Android (*#*#4636#*#*) which bypasses the normal options and allows you to force the network mode to any of the ones Android itself supports; so it's got all sorts of weird **** like EVDO and whatever in there. I went in there and forced on 'LTE only' mode and now I can pick up 4G if I stand in certain parts of the office. I've put it to 'GSM/WCDMA/LTE auto' and it should now go up to 4G whenever it gets a strong enough signal and work as it should. Why I've had to do that hack to get it working, and why the normal user level UI doesn't expose the LTE related options, is a ****ing mystery though. With KitKat rolling out that might might sort it but I shouldn't need an OS update to expose functionality the hardware's already capable of. It's really ****ing stupid all in and not doing HTC's rep any favours with me as I'll probably have to repeat the same stupid hack every time I reboot the phone.

Q::: Is there anyone already running a VZW CDMA sim card on a T-mobile note 4??

I still have my Vzw note 2 and can run GSM or CDMA sim cards and have test and used it.
With the Bootloader unlocked and right ROM and change the Apn Settings.
But with the note 4 the ROMs are not made for multiple carriers anymore.
AT&T will work on here and I still had to updated APN settings a little.
I removed all others to keep it form dropping call because its jumping around to other settings.
Also turned off Lte so data will stay locked in on H and H+.
I have seen it drop data connection jumping back and forth form H,H+ and Lte.
When i place my wife VZW sim card in my Tmobile note 4 LTE kicks in and I can use it.
Signal jump on but will not connect to make a call and texting will not work.
Q::: Is there anyone already running a VZW CDMA sim card on a T-mobile note 4??
Q::: Will a sim card unlock work??
Q::: What unlocking site did use??
LTE should theoretically work, but you still would not be able to call or text because most places still rely on CDMA for the talk, text, and 3g. The Tmobile phones do not have the hardware to support it. Plus any time you would not have an LTE service, you would be out of luck since there would be nothing available for the phone to fall back to. You would also run into trouble if you needed to register the phone with VZW for any type of service as the IMEI won't be in their database and they won't allow any phones that aren't there to be officially registered with them. Not to mention other problems like being unable to update PRLs and profiles.

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