Hey,
I've had my S6 Edge for about a month or two now. Never experienced any random reboots until today. I restarted it earlier today, and now it keeps restarting several times an hour. It most often restarts when I unlock it, after the screen has been off for some minutes. It also restarts if I browse the internet or browse Play Store. It reboots to the Samsung logo, then directly to my home screen. I don't have to enter any pin, unlike when I manually reboot it. The phone is not rooted and I haven't installed any apps in days. It seems like me restarting my phone triggered this.
Any ideas or suggestions? It's VERY frustrating, the phone is nearly useless as it is now. I can't use it for more than a couple of minutes before it reboots, losing everything I was doing.
I have tried wiping cache. Still restarting.
Thanks
Chainsmoker said:
Hey,
I've had my S6 Edge for about a month or two now. Never experienced any random reboots until today. I restarted it earlier today, and now it keeps restarting several times an hour. It most often restarts when I unlock it, after the screen has been off for some minutes. It also restarts if I browse the internet or browse Play Store. It reboots to the Samsung logo, then directly to my home screen. I don't have to enter any pin, unlike when I manually reboot it. The phone is not rooted and I haven't installed any apps in days. It seems like me restarting my phone triggered this.
Any ideas or suggestions? It's VERY frustrating, the phone is nearly useless as it is now. I can't use it for more than a couple of minutes before it reboots, losing everything I was doing.
I have tried wiping cache. Still restarting.
Thanks
Click to expand...
Click to collapse
Try using it in safe mode. If the problem disappears you know it is a third party app
It doesn't restart in safe mode. I've uninstalled a bunch of apps but it doesn't stop restarting in normal mode anyway.
If the phone is fine in safe mode, it can't be anything but a 3rd party app causing problem?
Chainsmoker said:
It doesn't restart in safe mode. I've uninstalled a bunch of apps but it doesn't stop restarting in normal mode anyway.
If the phone is fine in safe mode, it can't be anything but a 3rd party app causing problem?
Click to expand...
Click to collapse
Safe mode is very similar to normal mode.
The difference is all non-system apps have been removed.
It is a mode put into all Samsung phones to diagnose issues that may show up.
It is a very basic, simple way to diagnose problems.
Since your issue disappears in safe mode, try uninstalling every app you have installed, then download them again, one by one
Snowby123 said:
Safe mode is very similar to normal mode.
The difference is all non-system apps have been removed.
It is a mode put into all Samsung phones to diagnose issues that may show up.
It is a very basic, simple way to diagnose problems.
Since your issue disappears in safe mode, try uninstalling every app you have installed, then download them again, one by one
Click to expand...
Click to collapse
Thanks. It turned out to be a bad app, that I installed a week ago or so. Of course, it was the one app I didn't want to have to uninstall. Oh well, at least it doesn't reboot every other minute now.
Thanks for the help, much appreciated.
Chainsmoker said:
Thanks. It turned out to be a bad app, that I installed a week ago or so. Of course, it was the one app I didn't want to have to uninstall. Oh well, at least it doesn't reboot every other minute now.
Thanks for the help, much appreciated.
Click to expand...
Click to collapse
Can you please name that problematic app so that we also get aware of it ? Thanks.
techsammy said:
Can you please name that problematic app so that we also get aware of it ? Thanks.
Click to expand...
Click to collapse
It was Casper, an alternative client for SnapChat.
I have the same problem but samsung service centre fixed it by changing the main board and battery.
I had only one restart and had phone over month
And it restarted bcos I was installing all apps at once from play store ?
Related
Hi,
I'm a owner of a Samsung Galaxy S Plus (I9001). I have the CyanogenMod 10 installed and also a second partition on my SD Card.
So far so good, I restart my phone everything goes well, even with the second partition. The phone is not particularly fast but I can't blame it as I have lots of apps installed.
What I really don't understand it's when it stays on for some time, without any explanation or visible error my anti-virus starts to restart itself again and again (Avast anti-virus) then everything on my status bar starts to restart itself (Juice Defender and Accuweather). The other issue is the keyboard starts and the closes restarting itself again and again, I can't write anything.
I tried several task killers to see if any app was causing this issue but nothing worked. The only thing that stops this behaviour is restarting the phone, then everything starts working well and for some hours (5-6) then the restarting begins again.
I find myself restarting the phone two or three times per day because of this. And also by restarting the battery looses a lot of it's power.
Any ideas to solve this?
Cheers
I had the same problem. Try uninstalling Avast, reboot your phone, then reinstall it. Worked for me but as for the other apps doing it, I'm not sure.
Ofhrysto its
Kriptik210 said:
I had the same problem. Try uninstalling Avast, reboot your phone, then reinstall it. Worked for me but as for the other apps doing it, I'm not sure.
Click to expand...
Click to collapse
I already tried to uninstall and install again. I even changed to Kaspersky a couple of times...same result. This probably has nothing to do with Avast.
Hi.
My Galaxy S3 is frequently getting into hotboot looping state for no apparent reason. The only way to get it out of this state is to wipe the phone or restore a backup of the "data" folder only.
After that, it might work for a week, but it might not work for a day (not work = start to hotboot loop).
It happens when after the phone screen is locked, it doesn't wake up anymore. It doesn't answers to any calls (like if it's off) or notifications. Just dies.
Forcing a reboot (by holding the power button) or removing the battery ables me to reboot it, but enter in hotboot looping state. I can make it go thru the whole booting state and I see the homescreen (And that's weird because I'm supposed to see the lockscreen first). Some widgets animation works but the device doesn't answer to touch (two softbuttons vibrates when touched, they do vibrate but don't render anything on Android) and then hotboots. Keeps doing this forever. Booting into safemode USED to work, but it doesn't work anymore, I don't know why.
After wiping the device or restoring the Data backup, device turns on as expected (restoring data takes it back to working state exactly like it was before the backup, even the same lockscreen pattern). I've tried to leave a terminal running logcat to catch the error, but it doesn't write in realtime, so when the bug breaks out, the logfile is empty.
I even thought it could be the S3 memory issue with firmware, but I'm using the "fixed" kernels. Also, it is recoverable, and not permanently dead.
I suspect of some rogue app, but I have too many apps to just go through installing one by one (and waiting even weeks to install the other one). Is there any way I can get a postmortem logfile or make logcat write in realtime?
Thanks
GTMoraes said:
Hi.
My Galaxy S3 is frequently getting into hotboot looping state for no apparent reason. The only way to get it out of this state is to wipe the phone or restore a backup of the "data" folder only.
After that, it might work for a week, but it might not work for a day (not work = start to hotboot loop).
It happens when after the phone screen is locked, it doesn't wake up anymore. It doesn't answers to any calls (like if it's off) or notifications. Just dies.
Forcing a reboot (by holding the power button) or removing the battery ables me to reboot it, but enter in hotboot looping state. I can make it go thru the whole booting state and I see the homescreen (And that's weird because I'm supposed to see the lockscreen first). Some widgets animation works but the device doesn't answer to touch (two softbuttons vibrates when touched, they do vibrate but don't render anything on Android) and then hotboots. Keeps doing this forever. Booting into safemode USED to work, but it doesn't work anymore, I don't know why.
After wiping the device or restoring the Data backup, device turns on as expected (restoring data takes it back to working state exactly like it was before the backup, even the same lockscreen pattern). I've tried to leave a terminal running logcat to catch the error, but it doesn't write in realtime, so when the bug breaks out, the logfile is empty.
I even thought it could be the S3 memory issue with firmware, but I'm using the "fixed" kernels. Also, it is recoverable, and not permanently dead.
I suspect of some rogue app, but I have too many apps to just go through installing one by one (and waiting even weeks to install the other one). Is there any way I can get a postmortem logfile or make logcat write in realtime?
Thanks
Click to expand...
Click to collapse
Try flashing another ROM for S3 and doing a full wipe.
TenKoX said:
Try flashing another ROM for S3 and doing a full wipe.
Click to expand...
Click to collapse
Thanks for the reply.
I already did. It started to happen out of nowhere while I used the Android Revolution HD ROM, then after a few wipes and reinstalls with the same problem, I gave a shot to WanamLite ROM. Exactly same problem. Both are based on the original 4.1.2 Android.
I'm pretty sure it is being caused by some rogue app, because the only thing in common between those ROMs is that I "batch-install" all my apps back from Google Play.
So far, I'm suspecting about Vine (it's the last install that I remember since it started to have this issue) and I have already uninstalled it, but it might have been caused by some app update that broke hell to my phone.
If there were some kind of "black box" that I could retrieve after a crash, it could be the solution
GTMoraes said:
Thanks for the reply.
I already did. It started to happen out of nowhere while I used the Android Revolution HD ROM, then after a few wipes and reinstalls with the same problem, I gave a shot to WanamLite ROM. Exactly same problem. Both are based on the original 4.1.2 Android.
I'm pretty sure it is being caused by some rogue app, because the only thing in common between those ROMs is that I "batch-install" all my apps back from Google Play.
So far, I'm suspecting about Vine (it's the last install that I remember since it started to have this issue) and I have already uninstalled it, but it might have been caused by some app update that broke hell to my phone.
If there were some kind of "black box" that I could retrieve after a crash, it could be the solution
Click to expand...
Click to collapse
If you wipe data, your apps disappear, so I think this is not the problem.
Do another full wipe and DON'T restore your data. Just download again from Google Play and see if the problem appear again.
TenKoX said:
If you wipe data, your apps disappear, so I think this is not the problem.
Do another full wipe and DON'T restore your data. Just download again from Google Play and see if the problem appear again.
Click to expand...
Click to collapse
Thanks for the reply.
I started doing this the first time, but it still crashes it. And as I was wasting too much time with this, the backup option came as a option to not have to click to download over 200 apps one by one. Also, it once happened during a long holiday, and I was in a friend's ranch with no decent internet connection for downloading. All my apps were gone and I was stuck with a default phone for five days.
The backup is exactly the point where I finish downloading all the apps and they're installed. There are no cracked programs or adapted (e.g. Nexus camera). Every single app is obtainable from Play Store, so it's pretty fresh
Funny (actually sad) thing is that it's a system-wide error that a wipe solves it. If I don't wipe data and reinstall the same ROM (which under normal condition is no big deal), it doesn't get past from boot screen.
The worst is it happens instantly. It's working now, but then it crashes. Bam, gone. Few hours ago I was texting my gf and I left the phone for a while, waiting for her answer. After some time I knew something was off, picked up the phone and it was pretty warm (first signal), with the LED blinking some Facebook notification. Tried to wake up but it is in coma. I force a restart and it hotboot loops like I described on first post
It -only- happens when screen is locked. I disabled the screen lock for now to see if it's a workaround, but I'm not holding my breath
It could be a hardware malfunction if it can carry through all the roms you flashed and even when you tried a fresh install without your apps it still happened.
WildfireDEV said:
It could be a hardware malfunction if it can carry through all the roms you flashed and even when you tried a fresh install without your apps it still happened.
Click to expand...
Click to collapse
That's pretty much discarded. Wiping data instantly solves it. It did indeed run for 5 days with no external app without a single problem.
But also it ran over one week with external apps without a problem. I've executed some memory integrity tests and they all reported a-OK.
I'm kinda ruling out the "rogue-app" issue. I thought that recovering "data" from NAND backup was the /sdcard/android/data. But it's deeper than that. Now I don't even have a lead.
Phone already crashed today, without Vine and lockscreen, so that's not the problem. I really need to get some logs out of him. Just need to know how. Only if it could write a realtime log, so I could pull through ADB.
My last resort will be a fresh-fresh android installation, default S3 i9300 ROM, with only essential apps. Already have it triggered for the next crash.
If it goes rogue even this way, I'm running triangleaway and returning it (will be a profit too, the silver border is stripping).
This time around, I'm trying running it without a external sdcard (several files were being corrupted in it, don't know if it's due to force restart by removing battery, or some real issue on the card)
It's a problem within the Facebook social app or Youtube.
I've managed to run the phone flawlessly for weeks without signing in on Facebook, suspecting it might be it.
Today I logged in on Youtube app accidentally, and had to login on Facebook app to retrieve some info. Three hours later, phone went mad again.
I don't know which app caused it, but I think there's some relation to Facebook due to a greater ~involvement~ (couldn't find a proper word.. forgot it) with Android.
I've changed ROMs, launchers, system versions.. but not Kernel. I'll try another kernel and report on Boeffla main thread to see if there's some known bug
Hi all.. I just got the padfone x a few days ago and I am noticing very odd behavior with the iHeartRadio app and was wondering if anyone else has noticed the same thing. When I first installed IHR it worked just fine. I was able to use it in both phone and tablet mode without a problem. Now whenever I try launching the app I get an error that says that the app has been disabled and does not work in phone mode. I went so far as to actually completely reset my phone and start over from scratch. That fixed it for a day and now it is doing it again. I made sure that the app was not active for dynamic display and it is not. In fact it doesn't even show up under the app list there. It does show up under my settings menu under installed apps. I deleted the cache and data for the app and it didn't change anything. I installed the iHeartRadio Auto app to see if that would work and it works just fine both ways. If I dock my phone to the tablet then the regular iheartradio app opens just fine.
Has anyone else encountered this error? I did try to reboot the phone, restore it, remove the app, and then tried installing it again. That was the worst thing I could do as it wouldn't even install again from the play store. I got an error saying it was not able to be used from phone mode then got a -10 install error and it wouldn't install. Very frustrating.
Right now it is installed but can only be used in tablet mode. Thoughts?? Thanks ?
svenb352 said:
Hi all.. I just got the padfone x a few days ago and I am noticing very odd behavior with the iHeartRadio app and was wondering if anyone else has noticed the same thing. When I first installed IHR it worked just fine. I was able to use it in both phone and tablet mode without a problem. Now whenever I try launching the app I get an error that says that the app has been disabled and does not work in phone mode. I went so far as to actually completely reset my phone and start over from scratch. That fixed it for a day and now it is doing it again. I made sure that the app was not active for dynamic display and it is not. In fact it doesn't even show up under the app list there. It does show up under my settings menu under installed apps. I deleted the cache and data for the app and it didn't change anything. I installed the iHeartRadio Auto app to see if that would work and it works just fine both ways. If I dock my phone to the tablet then the regular iheartradio app opens just fine.
Has anyone else encountered this error? I did try to reboot the phone, restore it, remove the app, and then tried installing it again. That was the worst thing I could do as it wouldn't even install again from the play store. I got an error saying it was not able to be used from phone mode then got a -10 install error and it wouldn't install. Very frustrating.
Right now it is installed but can only be used in tablet mode. Thoughts?? Thanks
Click to expand...
Click to collapse
Same issue, my first time opening the app with the phone this happened. Very frustrating.
Have you found a solution since then? Auto is better than nothing, besides I only listen with headphones.
Im going to see what happens when I message them.
I ended up getting frustrated and exchanged the phone for something else. Definitely a problem with Android on that specific model since no other phone since demonstrated the same behavior. Good luck!
Sent from my Galaxy S6 edge on T-Mobile via Tapatalk
Hey there Guys,
so, I am desperate enough with this issue, that I'd actually pay the one who fixes it for me.
If you need specific infos, let me know what and where to find. Cuz I'm hella stupid with this stuff.
Bought a Samsung S9+ on Amazon. (should work just fine)
Model Number: SM-G965F/DS
Here we go, (try to remember as much as possible, as its 1 year ago)
since I can't live without root, I did do so by the magisk method. I think it didn't work so well, cuz there were system issues. Couldn't boot anymore. Thought I "bricked" it.
I managed to factory reset and boot it again, with an operating system I downloaded from google results, of which I thought was the correct one for this model. (problem might be here? Wrong OS? If so, where and what exactly do I have to download?) Its kinda bs to me, that there are different versions depending on the country etc.
Lets continue:
Managed to successfully root it then. Everything worked fine. Samsung s9+ rooted.
After a short while, I encountered the issue I am facing since then.
Problem:
My Samsung is rebooting every day. Suddenly turns black, reboot with Samsung Logo. Fun fact, all tabs are still opened in the background afterwards. (no real reboot?)
Happens when:
- time is not fixed. Anytime possible.
- even when I'm not using it. (but mostly)
- Even while video recording. Not app specific. (I always keep only one app open btw.)
- sometimes when it happens while I use Instagram, I'm logged out of Instagram afterwards. (not sure if it happened with Facebook, but might) (I use Insta a lot, Facebook almost never)
Solutions I tried.
- Empty cache. (I think I tried it the correct way.)
- Factory reset
Not confident in the app issue belief, that I'd uninstall every single app for 2 days each.
Assumption:
I don't feel/think its one app. If so, maybe Instagram? But shouldn't be the case though. As said, I always close all apps after I put down my phone.
Maybe its the OS? What do i know..I'm a scrub.
Help highly appreciated. The reboots are driving me crazy and are tremendously inconvenient sometimes.
pkenso said:
Problem:
My Samsung is rebooting every day. Suddenly turns black, reboot with Samsung Logo. Fun fact, all tabs are still opened in the background afterwards.
Click to expand...
Click to collapse
Reasons to Cause Android Phones Keep Restarting
1. Corrupted data in memory.
2. Incompatible third-party apps.
3. Outdated cached data.
4. Hardware issue.
Boot Android into Safe Mode
Safe Mode is a good place to help you to track down the causes of problems occurring on your Android phone. Once you boot your phone into safe mode, all third-party apps installed on your device will be got rid of. In this mode, check if your phone still keeps restarting without any reason. In case the problem disappears, then a third party app is the main cause of the problem. All you need is to find out and delete it from your phone.
jwoegerbauer said:
Reasons to Cause Android Phones Keep Restarting
1. Corrupted data in memory.
2. Incompatible third-party apps.
3. Outdated cached data.
4. Hardware issue.
Boot Android into Safe Mode
Safe Mode is a good place to help you to track down the causes of problems occurring on your Android phone. Once you boot your phone into safe mode, all third-party apps installed on your device will be got rid of. In this mode, check if your phone still keeps restarting without any reason. In case the problem disappears, then a third party app is the main cause of the problem. All you need is to find out and delete it from your phone.
Click to expand...
Click to collapse
So I assume if the problem still persists in safe mode, its a firmware issue?
I'll try the wiped cache now until it reboots again. If so, then safe mode.
safe mode (no apps) just seems hard as I use my phone for work and the issue appears randomly within 48 hours..
--- Instead of safe mode, would be the same if I just uninstall for example a few apps for a certain time?
--- I read about a master reset. Wouldnt the simpliest and 100% working method be to just reset the phone with a new firmware? Which I can download where?
Hey guys!
I've been experiencing some regular random restarts and app crashes. The phone restarts randomly with the Auto Restart Option being turned off and some of the apps crash and I get a notification that the app is experiencing multiple crashes. Then I go to the Device Care and I see that it says that a certain app has experienced multiple crashes. Some of the apps were the Camera App, GBoard, Settings, Google APP etc. Did not have any issues with the device until now. I have factory reset the phone and cleared the partiotion cache. Now the phone restarts randomly at least once a day but it still experiences the issue with the app crashes. Have you guys experienced something like this? I have researched the issue on the web but could not find any particular fixes. I do not think that this is a hardware issue as the phone charges (wired/wireless) and it does not restart randomly during charing. The device also connects to my pc with USB cable without problems as well. I also self checked everything in the Samsung Members app. Everything was working properly. Do you have any suggestitions or advise on how to fix that?
Many thanks!!!!!
PeshMesh said:
Hey guys!
I've been experiencing some regular random restarts and app crashes. The phone restarts randomly with the Auto Restart Option being turned off and some of the apps crash and I get a notification that the app is experiencing multiple crashes. Then I go to the Device Care and I see that it says that a certain app has experienced multiple crashes. Some of the apps were the Camera App, GBoard, Settings, Google APP etc. Did not have any issues with the device until now. I have factory reset the phone and cleared the partiotion cache. Now the phone restarts randomly at least once a day but it still experiences the issue with the app crashes. Have you guys experienced something like this? I have researched the issue on the web but could not find any particular fixes. I do not think that this is a hardware issue as the phone charges (wired/wireless) and it does not restart randomly during charing. The device also connects to my pc with USB cable without problems as well. I also self checked everything in the Samsung Members app. Everything was working properly. Do you have any suggestitions or advise on how to fix that?
Many thanks!!!!!
Click to expand...
Click to collapse
I don't have a suggestion for an instant fix. But I suspect one of two possibilities:
1) One other non-Google app running in the background is the culprit.
You don't say whether you did a massive uninstall of apps. Either uninstall one at a time to see if there's improvement. Or all of them.
2) Something is corrupt in the metadata that came from your most recent Android OS patch. Best solution but the most effort would be to do a factory reset and introduce apps slowly over days.
Hi guys I just wanted to mention that something similar happened to my S21. And in my case, it was related to the way I charged my phone. So, I had this very long zoom meeting and my phone was dying so I plugged my phone to a USB port extender plugged to my laptop. My phone was charging super slow probably for an hour or two. After that the random shutting down started nonstop. I restarted, clean the phone app cache, nothing worked. I found the solution: Just properly charge your phone! So I just turned my phone off and plugged to my Anker fast charger and let it plugged until it hit the 85% (I have that option on to extend the battery life) And this fixed the problem . Hope it helps! https://www.amazon.com/gp/product/B...5c-20&linkId=2fb4916d90c22865e74ea6be35805c09