I tripped my s6 edge's knox today by accident, I was in a hurry to work and wanting to go back to stock my somehow during the upgrade/restore my usb disconnected or maybe the file was corrupted since the last time I used it
So I purchased another s6 edge for the upcoming samsung pay ;/
should I cancel the order or not, because I don't really know what I am really doing at this moment
I'm not sure how we can help you with that question. If you don't know what you are doing and are afraid you'll trip Knox again, yeah, cancel the order and live with a working phone you don't have to worry about and switch to Android Pay or keep using a credit card.
Related
Hey guys, I've bought the s6 edge 2 days ago, Im getting this error notification: “Unauthorized actions have been detected. Restart your phone to undo any unauthorized changes.”
how do i get rid of that pop up message? I've tried both soft and hard factory reset, even went to the extent to reflash the phone at the samsung store, even they dont know whats going on.
i also factory reset the phone leaving it with factory apps, ( i did not install any app) just to see if it would show the same error message, which it did again every 5 mins
how do i fix this problem? I've searched online, its like a common problem and it happened before with other guys s4 and s5,
thanks!
s6 edge unauthorised actions have been detected
hi i have this problem as well on a brand new edge, i havnt done anything to alter phone, tryed factory resets and installing no apps etc and this message keeps coming up in the notification bar, i have spoke to everyone supplier (tesco mobile) manufacturer (Samsung) and security software developers knox and no one will give me any help other than handsets ganna have to go back, which is ganna break my heart installing all apps and spending hours setting phone up, i believe that probably all s6 edge phones have this problem and we need an update to security policy or software anyhow, if someone can help or find out anything let me no please, im not interested in rooting phone and potentially voiding waranty.
Unauthorised action
Hi, I am having exactly the same issue with my brand new s6 edge from within the first hour I had it. It's driving me nuts, can't find anything on the Internet on solutions just that the issue has been around before in the s5. Weirdly my wife got an s6 edge same day as me and doesn't have the problem at all, she didn't activate the knox app. I got a white one and my wife a gold one, not sure if there's anything in that but worth an ask. Come on Samsung sort it out.
mines a uk white too, im trying to hold out a couple of weeks before sending it back as im going away, i just hope an update comes through, cause i dont want the hassle of sending it back.
ok , Mine is happening on the white one is it same as for all of you? ,
My white one 64gb have the same problem!
Is this only a issue by white one?
well its looking that way but i cant believe that the different colours were flashed with software any different, update us samsung please.
Seems related with preinstalled knox.... but maybe not.
I have the same issue. I couldn't find a solution unless to send the phone back or root it.
Is there any diagnostic tool to identify the application triggering this issue?
well got excited this morning got a Samsung software update, but guess what unauthorised actions have been detected still came up i think a security policy update is what we need, im ganna try and message Samsung again.
I have the same problem. It seems there are many phones affected. The Samsung Hotline say: We know it, but we have no solution. Please exchange you phone at your dealer.
I have both the T-Mobile S6 Edge 128GB white and G925I 128gb white I just received this morning. I have this issue within an hour having the G925I but never had any issue with the T-Mobile version since I got that one last week. It's super annoying.
Seems like its an issue to some of us, but not to everyone or else this thread would be flooded
I have the same issue with my s6 edge in white. It's SO annoying ?
does anybody have this same problem in black s6 edge or gold?
DCpro said:
does anybody have this same problem in black s6 edge or gold?
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Same problem here S6 Edge Black... Would love to have an update / fix for this other than rooting the phone and taking it back...
I had the same problem. Spent hours trying to fix it and spoke to Samsung on the phone for quite some time. Apparently there is no fix and I was told to return the phone. I have a new one coming in the mail today and am crossing my fingers that it does not have the same problem.
be really interested leanne to know if your new phone is ok?
So far it seems that this one is fine. I updated to the most recent software, cleared cache and am using smart switch to reinstall all my stuff. It's been going for about 45 minutes and no security issues as of yet.
leanne said:
So far it seems that this one is fine. I updated to the most recent software, cleared cache and am using smart switch to reinstall all my stuff. It's been going for about 45 minutes and no security issues as of yet.
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Please keep us updated some more. by the way , did samsung already released a new update?
thanks!
Wasn't a new update, but since the phone was made. Still doing well, no problems at all.
Just for the background info i have Verizon Galaxy S6 Edge Plus. G928V 64GB Black.
I'm on build & software version OG1 or OGI is what it looks like.
because I've wanted to use find Samsung pay but I've held off all the*ota*updates waiting to see if any exploits have led to root on the s6 EDGE+ FOR Verizon.
I sideloaded the samsung Pay app and framework but when i go to run it i get the message a software update is required. Im assuming it will push through the*otasoftware-updates I've been putting it off essentially since i got the phone or 2 weeks after launch. I bought it with a contract discount but its not a financed or leases phone so i own it at least.*
My biggest concern is that i update now and lose the future possibility to root it due security loop hole. I had an S4 and i initially had mdk firmware which you could get more feautures, but without thinking when i received the phone iupdated and lost the MDK version. I just don't want to run into the same situation.
specially with having to take apart the whole phone to take out or replace battery I'm scared or running the update now and then if ivtry to root later It will brick my $750 phone.*
What do you suggest? Should i run the update the samsung pay app offers or should i run the*OTAupdates from Verizon software update menu. Then if anyone finds root or makes an6 other progress in opening up the phone.* i noticed there has been at least 2 ota
Updates ps OG4 & OG9. Im also hoping we get msrshmallow 6.0 sooner with the next*OTA*update after today's*ota*for Samsung pay support. DO you think i would run one update over another or just update to current version that was released today?
Thanks for the help in advance.
nj12nets said:
Just for the background info i have Verizon Galaxy S6 Edge Plus. G928V 64GB Black.
I'm on build & software version OG1 or OGI is what it looks like.
because I've wanted to use find Samsung pay but I've held off all the*ota*updates waiting to see if any exploits have led to root on the s6 EDGE+ FOR Verizon.
I sideloaded the samsung Pay app and framework but when i go to run it i get the message a software update is required. Im assuming it will push through the*otasoftware-updates I've been putting it off essentially since i got the phone or 2 weeks after launch. I bought it with a contract discount but its not a financed or leases phone so i own it at least.*
My biggest concern is that i update now and lose the future possibility to root it due security loop hole. I had an S4 and i initially had mdk firmware which you could get more feautures, but without thinking when i received the phone iupdated and lost the MDK version. I just don't want to run into the same situation.
specially with having to take apart the whole phone to take out or replace battery I'm scared or running the update now and then if ivtry to root later It will brick my $750 phone.*
What do you suggest? Should i run the update the samsung pay app offers or should i run the*OTAupdates from Verizon software update menu. Then if anyone finds root or makes an6 other progress in opening up the phone.* i noticed there has been at least 2 ota
Updates ps OG4 & OG9. Im also hoping we get msrshmallow 6.0 sooner with the next*OTA*update after today's*ota*for Samsung pay support. DO you think i would run one update over another or just update to current version that was released today?
Thanks for the help in advance.
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Click to collapse
Root has been impossible even on the factory firmware that comes on the phone. Hopefully someone will find a way to disable KNOX so we could root (as it's as easy as OEM unlocking the phone through the developer options settings menu and installing a rooted firmware), but so far there hasn't been any progress...
Sent from my Samsung Galaxy S6 Edge+ using Tapatalk
Yeah i know on earlier versions knox could be disabled on s4 and s5. It doesn't help that not only do we have the s6 edge but the edge plus. Our phone represents such a small subset of owners it means its like million times harder to get a phone to a developer that can actually hack it/root it
So i pulled the twist so i can use samsung pay since it finally arrived in my play store as an option. After i updated the first time samsung pay still said i need to update so o updated to the most recent software OJ2.
Hello fellow xda users! My name is Eric, and my dad works for samsung. Most kids dont usually mess around with rooting their phones (especially when their dad is a vice president of samsung) but who cares? My Samsung Galaxy s4 was my daily driver since 2013. But I wanted to do so much to my phone that I carelessly rooted it. When I rooted it, it was fine until after a year. It started to lag, the audio started not to work (only would work sometimes), and would often get stuck on the loading screen. So when the S6 Edge comes around, my father and I hope to trade the s4 in for the s6 edge (with jump program from tmobile). BUT they said the warranty was voided and that i they could not trade them it. But that was MY bad so I kinda understand.
But today, I turned in my non rooted (was rooted) s6 edge (that was cracked) to samsung. I wanted to upgrade to an s7 edge (hopefully i dont have the urge to root that one). So by sending my s6 edge to samsung, they repair my screen for free (since i am part of a vice presidents family). But I'm worried they are gonna find out about my root. I've returned my S6 edge to stock rom but the knox warranty is tripped to 0x1. If I get passed samsung without them detecting my root, and my phone is repaired, I can go to Tmobile and trade the s6 edge for a brand new s7 edge. But im also concerned about Tmobile too. Will they find that I have rooted? Or am I fine?
I guess the overall question is: Will Samsung and T-mobile not accept my Phone if its been rooted? (i returned it to stock but knox is tripped)
No
Just asking for options
Basically, rooted S9 PLUS with Magisk only to give root and nothing else touched. Stock firmware. About 6 weeks into faultless use and Magisk doing its thing with hidiing root for apps that complain if root detected, I started noticing screen issues
I did diagnostic test with *#0*# which shows a blatent deadzone near bottom of screen making phone usable but far from ideal for a 2 month old device
Unrooted phone by installing latest stock firmware and installing CSC to do a full complete wipe taking the phone back to out of box condition firmware wise. Phone shows its now unrooted running stock firmware for T-Mobile/EE (EVR UK). Everything works as should except obviously KNOX counter is tripped. Been using it like this for about two weeks. Screen issues not getting any worse
Took to Samsung repair centre in Manchester when I was over there, after speaking to Samsung UK about screen issues who said take it to nearest repair centre as it does sound like a hardware fault (plenty of reports of users with deadzones, some a LOT worse than mine). They ran it through their diagnostic software and the Samsung Reapir Centre that showed it may have been rooted previously. They couldn't prove it had been rooted other than their software said it has/had been rooted. as its now back on stock firmware fully installed via ODIN and all tests show its stock again They showed me screen in front of me showing message saying rooted but no other faults showing at all
Basically they cannot repair under warranty as its a new motherboard to take it back to as new under warranty repair, plus a new with a new screen due to the original deadzone fault
They couldn't explain why it shows rooted as I just played dumb and said if its been rooted, why is there nothing showing that fact apart from you saying its been rooted and there is nothing to show otherwise in firmware checks by your software. All apps work as they should if unrooted and they couldn't offer an explanation after checking a few other things via their software and doing various firmware updates to the screen software
The only suggestion they could offer was to take it back to local shop and have them send it off for repair and say nothing about what they found, but report faulty screen and see what happens. The T-Mobile shop 'may' replace it but cannot guarantee they will. Samsung Reapair centre said all they can do is repair it, they will NOT exchange for a new device as they are ONLY a repair centre. But won't do it under warranty as its showing KNOX is tripped and possible rooted in past
My argument was its 2 month old, its a know hardware screen fault recognized by Samsung and if it has been rooted and your software cannot show anything else why is it not covered under warranty as that isn't likely to cause an obvious hardware fault that IS known by Samsung
Thanks
And now you want an option of a shop, where the people are also dumb, so you can still play dumb if they find out with their software that the phone was rooted and they will repair it under warranty ? :laugh:
Yes
Because if the device has a hardware fault that has been recognised and reluctantly admitted by the company involved, that isn't caused by said software I installed then sure why not.
Maybe make the device have the inability to upload custom firmware instead of having a built-in upload option and not have an option to install a custom bootloader, then said company can argue I caused the hardware fault
Anymore helpful suggestions, I'm sure you can manage that as you are senior member
Your option is to take Samsung to small claims court.
Obviously you didn't read the following in almost any root guide available for Samsung devices.
READ THIS BEFORE ROOTING DEVICE
- Any of below said method to root will trip knox and void warranty forever
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Click to collapse
(Source: https://r.tapatalk.com/shareLink?ur...share_tid=3763974&share_fid=3793&share_type=t)
Sorry, but you made the decision to root your phone despite full disclaimers made about the potential consequences.
More than likely their software is more checking for the Knox counter as opposed to currently having root enabled.
Sent from my SM-G965W using Tapatalk
I guessed that, and having personally rooted every Samsung phone and countless custom ROMs and fixing my own screw-ups along the way going back at least 5 year, I didn't seen an issue with rooting another Samsung device
The Note 3 I still use, the wife now has the S7 Edge I upgraded the S9 Plus from (which is now on latest official stock firmware and now running Magisk instead of SuperSU so she can get any official updates) I didn't see any real Rissues with tripping the KNOX counter as all phones have run and still run perfectly
Just a pity that the S9 PLUS is having hardware issues with their screens and deadzone faults. I thought waiting 3-4 months would have shown any potential issues before I went for an upgrade
Just have to try sending it off for repair through T-Mobile. The worst they can do is simply sending it back quoting warranty void and just live with the crap deadzone. It didn't help that even the reapir centre said your going to have an uphill struggle trying to get a new device out of them as its outside the 30-day no quibble exchange policy. It started playing up after I'd had it about 6 weeks
I've had a rooted S3 replaced in the past, but that was a dead motherboard so they couldn't prove it was rooted. New motherboard and rooted it again. Its still in my posession and still works but with yet another screen waiting replacement thanks to my clumsy daughter and her cracking yet another screen
I've got an S5 waiting screen replacement, that just died and claimed warranty void, it had about a month left so no point arguing the case. The wife needed a phone so got a good deal on a S7 which now has a smashed beyond use screen due to her dropping it on the screen and refusing a screen protector or case as it didn't look nice before she dropped it one day onto concrete at a zoo with grandkids. Not a happy chap as I bought teh phoen ina deal
So, rooting and repairing my personal phones isn't an issue, just the hardware KNOX is a pain to deal with
EU laws suggest otherwise as the onus is on the company to show I damaged the device instead of admitting a hardware fault as ist less than 6 months old, but then its a big struggle to convince them that instead of "KNOX is tripped warranty void" response
Hello, I've been thinking of rooting my s22+ but I want to trade my phone back into at&t once it comes time for an upgrade. Will at&t check to see if knox was tripped before they give me the credits towards my new phone?
Ask them. They may not even check or care but it would likely void any insurance coverage with them if you have it. If you can even do it; it's a Snapdragon which are notoriously hard to root safely. Using a 3rd party vendor to unlock the bootloader is a bad plan, a huge security risk.
If it's Snapdragon S906U it can't be rooted or bootloader unlocked
AT&T probably won't care. Un-rooted is not a criteria for trade in. The only things AT&T (and other carriers) care about is physical condition of the device and whether it turns on. Traded in devices are usually sold to refurbishers.
I traded my (knox tripped) note 9 couple years ago with Samsung USA. Went through smoothly.
I had no issue trading a knox tripped S20 with Samsung France.
I locked back the bootloader and installed the official system before sending it
I am planning to trade in tripped s10+ with official firmware and locked bootloader.
Will it effect the trade in for Samsung singapore?
I am confused as trade in value will reduce the price greatly. Did they change policy or something recently?