Phone clicks the screen on its own randomly - Huawei Ascend Mate 2

My phone (Huawei Ascend Mate 2) clicks the screen on its own randomly that I am unable to press any other button.
Because it touches the screen so fast, even the power button is not working that well at the moment.
I tried turning it off, turn it back on, and reboot but it still does not work.
I have unscrewed the back and removed the battery on my own, so I cannot even get any factory warranty.
Any help would be much appreciated.
Thank you!

Not sure what you mean by touches the screen.

eekasil said:
My phone (Huawei Ascend Mate 2) clicks the screen on its own randomly that I am unable to press any other button.
Because it touches the screen so fast, even the power button is not working that well at the moment.
I tried turning it off, turn it back on, and reboot but it still does not work.
I have unscrewed the back and removed the battery on my own, so I cannot even get any factory warranty.
Any help would be much appreciated.
Thank you!
Click to expand...
Click to collapse
I've had this problem but only with specific charging cables. I think it is static related.
Anyway, I just unplug the charger when this happens and my touch screen operates as normal. That only happens to me when I have it plugged in on some cables/chargers.
Doesn't happen to me when plugged in on usb.
Sent from my MT2L03 using Tapatalk

How old is the phone? Was it dropped or damaged in some way? Did you install any new software about the time this problem started? After you unplugged the battery, it is still happening?

Related

Any advice would be apreciated

Need some advice please
Any Flyer member who can advice me please?
Buyed a WIFI Flyer 16Gb Gingerbread stock no rooted turned on and suddenly turned off and got stuck in black screen (with some light in the back) vol down + power, nothing.
battery has 100% charge, but red led turned on and off ocasionally.
Any advice how to revive it would be greatly apreciated!
Thanks in advance,
Soft reset - Hold down power button only. Keep holding until tablet resets. You should know when this happens. You can't bring it up in bootloader/recovery (down vol. + power), until it's first actually turned off.
Does your PC recognize a device being plugged in when you connect
Sent from my HTC Flyer P510e using xda premium
.
Thanks for your replies:
It didnt work pressing only vol dow for a while, or presing only power button, it never rests.
Just behind power button a green mini led is turned on now all the time, probs started when removed back to insert sd card.
Tooked off to make some tests but now still nothing...
If connecting to PC nothing happens...not detected...no asking for install drivers
Any other advice?
Thanks in advance!
orb3000 said:
Thanks for your replies:
It didnt work pressing only vol dow for a while, or presing only power button, it never rests... probs started when removed back to insert sd card.
If connecting to PC nothing happens...not detected...no asking for install drivers
Any other advice?
Thanks in advance!
Click to expand...
Click to collapse
Take off back cover... Remove SD card... Try to reset again, power btn only, hold down 20 to 30 secs., don't use volume btn.
Nothing happens
i would suggest trying to globatron's attention. if anyone on this board would know what to do it would likely be him
orb3000 said:
Nothing happens
Click to expand...
Click to collapse
I would agree with mcord11758... Still...
orb3000 said:
battery has 100% charge, but red led turned on and off occasionally.
Click to expand...
Click to collapse
A red led isn't going to show with a 100% power condition. Later you wrote...
orb3000 said:
It didn't work pressing only vol down for a while, or pressing only power button, it never rests. Just behind power button a green mini led is turned on now all the time...
Click to expand...
Click to collapse
(doesn't make sense to me) A green led can't show unless the tablet is plugged into a power source and the battery actually is 100%...
If yours is a stock unit with a stock rom (and isn't defective), I would suspect a low battery condition that can't reset/reboot for lack of power...
Suggest you plug it into the wall and try the reset procedure again, and if still a failure, (maybe you can get some help from globatron or) call HTC.
...and then again, as I've read in other threads (that you've also seen), maybe all that's needed is a battery disconnect & reconnect. - Hope you get those pics, and if so... make it a last course of action, as you'll have no warranty if you do it.
Thanks.
Update:
I left computer connected to Flyer all night, and the day after it was turned off, then unplugged from PC and plugged it again, PC recognized the tablet and after that I ran the stock RUU, now it´s stuck on the process as it has been more than 20 minutes and progress bar in computer is at 100% with the following legend:
sending..........
updating the Rom image on your android phone
It is stuck there, how much should I wait? or if you recommend to do something else?
Thanks in advance for all your help.
UPDATE: RUU failed, says I have the wrong image, finished, exited and rebooted normally!
Now working, but I´m afraid to open the cover to insert my sd as the last time it was when it was turned off
Orb,
That sounds like it when into DL mode. On the flyer once you get out of DL mode it's normally fine after that. It seems to be random, mine did it once or twice, leedroid has seen it as have a few others.
After it boots again it goes back to normal.
Hi mate,
Thanks for your reply.
Very strange behavior. After all above mentioned I was able to use is perfect, even updated to OTA Honeycomb all went ok, installed some apps, etc.
Then decided it was time to test again to remove the cover and install my sd card, just in the minute I touched the back , not even finished of removing, and Flyer went screen off, now again I can´t turn it on. Could be a short circuit or something?
I will leave it connected to wall charger for the night and hopefully tomorrw will be able to turn it on again....
I swear never again to remove the back cover
PS: I checked battery level before all this and it was in 77%, now red led on power button is on...
globatron said:
Orb,
That sounds like it when into DL mode. On the flyer once you get out of DL mode it's normally fine after that. It seems to be random, mine did it once or twice, leedroid has seen it as have a few others.
After it boots again it goes back to normal.
Click to expand...
Click to collapse
orb3000 said:
Hi mate,
Thanks for your reply.
Very strange behavior. After all above mentioned I was able to use is perfect, even updated to OTA Honeycomb all went ok, installed some apps, etc.
Then decided it was time to test again to remove the cover and install my sd card, just in the minute I touched the back , not even finished of removing, and Flyer went screen off, now again I can´t turn it on. Could be a short circuit or something?
I will leave it connected to wall charger for the night and hopefully tomorrw will be able to turn it on again....
I swear never again to remove the back cover
PS: I checked battery level before all this and it was in 77%, now red led on power button is on...
Click to expand...
Click to collapse
That's weird, if it's not too much could you try and get a logcat (adb logcat) when its screen goes off while opening the cover. That should help us establish whether this is a HW problem(unique perhaps bad mainboard) or software problem (me,globatron,Lee, etc. experienced)
I can also confirm that it happened to me too couple of months back, but after soft reset it rebooted fine, but the backcover issue is new.
Sent from my HTC Flyer P510e using XDA Premium HD app
hello
Im orbs friend, my htc flyer still having the prob, everytime i touch the cover or pusih it by accident it goes back.
What I do is leaving it charging for awhile and press power button and vol down at the same time for around 30 sec for a couple of times and then it re start. Im guessing its not a software problem i dont find an explanation i even updated it to 2.3.4.

[q] rezound wont turn on :/

I'm very much new to this, so please take it easy on the terminology, and insults.. :/ Just to be clear ive never rooted this phone or flashed it or anything like that.
I was using my phone and the battery ran really low and it died. I went to turn it on, and it wouldn't turn on, so i charged the battery for a good hour. I press the power button and it vibrates, but the screen stays black.
after that i tried doing a hard reset, so with the phone in that black screen, i took the battery out so it would turn off. Put it back in, followed the instructions for hard reset from the VZW website (without turning the phone on, because i'm still unable to do so), and nothing happened at all. I gave it a couple tries and still nothing.
Then i took the battery out, put it back in, pressed the power button. I felt it vibrate again like last time. So in this post-vibrate state, without removing the battery, while the screen is still black with no power on, i did the hard reset. It vibrated and then now the 4 touch buttons at the screen illuminated, and the backlight turned on, but the screen itself was still black.
can anyone help me out??
hergo011 said:
I'm very much new to this, so please take it easy on the terminology, and insults.. :/ Just to be clear ive never rooted this phone or flashed it or anything like that.
I was using my phone and the battery ran really low and it died. I went to turn it on, and it wouldn't turn on, so i charged the battery for a good hour. I press the power button and it vibrates, but the screen stays black.
after that i tried doing a hard reset, so with the phone in that black screen, i took the battery out so it would turn off. Put it back in, followed the instructions for hard reset from the VZW website (without turning the phone on, because i'm still unable to do so), and nothing happened at all. I gave it a couple tries and still nothing.
Then i took the battery out, put it back in, pressed the power button. I felt it vibrate again like last time. So in this post-vibrate state, without removing the battery, while the screen is still black with no power on, i did the hard reset. It vibrated and then now the 4 touch buttons at the screen illuminated, and the backlight turned on, but the screen itself was still black.
can anyone help me out??
Click to expand...
Click to collapse
When the phone is completely off. Battery pull. When holding down (Vol Down + Power). Does the HBOOT (white screen) appear or is it still black?
Flyhalf205 said:
When the phone is completely off. Battery pull. When holding down (Vol Down + Power). Does the HBOOT (white screen) appear or is it still black?
Click to expand...
Click to collapse
No i tried it and it didnt :/
hergo011 said:
No i tried it and it didnt :/
Click to expand...
Click to collapse
Do you get anything when you plug it into a computer? Any new devices that the computer sees? If not. Need to bring it to the Verizon store bud :/
Flyhalf205 said:
Do you get anything when you plug it into a computer? Any new devices that the computer sees? If not. Need to bring it to the Verizon store bud :/
Click to expand...
Click to collapse
awwww, well thanks for trying anyways.. :/
I would say go to tje Verizon store and have them charge your battery. If it takes a charge and powers on then it prolly your port.
Sent from my ADR6425LVW using xda app-developers app

Need help! Emergency! Think my phone might have taken a dump

Need some serious assistance. Was playing with my dogs just a bit ago and decided to record it. So I go to the camera and switch to camcorder and the screen just turns green and the flash comes on and basically it's stuck. Ok so I go to settings and force stop the camera. Try to start it up and it just says unable to start camera. Ok so I guess I'll just restart the phone. Go to restart get to the white htc screen and the flash is still on. hangs there for quite awhile so I start hitting buttons. Screen goes black so I hold the power button again. Capacitative lights just flash. So now the phone won't power on no matter what I do the capacitive lights just flash at me. Any suggestions?
try holding power for like twenty seconds to reboot it.. it's like pulling the battery out. The capacitive light flash apparently means it's signaling to you that it's about to do a full reset.
Sent from my Nexus 7 using Tapatalk 2
jayochs said:
try holding power for like twenty seconds to reboot it.. it's like pulling the battery out. The capacitive light flash apparently means it's signaling to you that it's about to do a full reset.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Will give it a shot. My first phone with non removable battery.
Seems to have worked thanks a ton. Kinda worries me that the camcorder freaked it out like that though.
broons said:
Need some serious assistance. Was playing with my dogs just a bit ago and decided to record it. So I go to the camera and switch to camcorder and the screen just turns green and the flash comes on and basically it's stuck. Ok so I go to settings and force stop the camera. Try to start it up and it just says unable to start camera. Ok so I guess I'll just restart the phone. Go to restart get to the white htc screen and the flash is still on. hangs there for quite awhile so I start hitting buttons. Screen goes black so I hold the power button again. Capacitative lights just flash. So now the phone won't power on no matter what I do the capacitive lights just flash at me. Any suggestions?
Click to expand...
Click to collapse
Sorry to hear this, try this. Plug in the charger, hold the power button. Release power button, hold it down again all with the charger in. I had some sort of soft brick messing with custom roms. It would not power on till i tried with the charger plug connected. I was spooked and thought it bricked.
Let me know how you get on. If that fails, RMA time
Hendrickson said:
Sorry to hear this, try this. Plug in the charger, hold the power button. Release power button, hold it down again all with the charger in. I had some sort of soft brick messing with custom roms. It would not power on till i tried with the charger plug connected. I was spooked and thought it bricked.
Let me know how you get on. If that fails, RMA time
Click to expand...
Click to collapse
jayochs advice fixed it. Kinda freaked me out. May return it anyway as this isn't the first time the camera has caused some goofiness with the phone. Not rooted still 100% stock.

[Q] please help!

Last night i fell asleep and my phone died all the way, and now when i plug it in all i get is a lg logo then it goes away and then a dark lit up screen. ive let it charge for awhile now and i still get nothing, i cant get into cwm either.. the phone is unlocked and rooted and im running the base rom. Any help would be greatly appreciated.
Happened to me... leave it on the charger at least 3 hours and check it. The battery completely drains when you unplug the charger if you charged with the phone off. gl
Edit: If it still won't work, turn phone on and plug in charger.
Sent from my LG-E970 using xda premium
Pony Express said:
Happened to me... leave it on the charger at least 3 hours and check it. The battery completely drains when you unplug the charger if you charged with the phone off. gl
Edit: If it still won't work, turn phone on and plug in charger.
Sent from my LG-E970 using xda premium
Click to expand...
Click to collapse
This happened to me too. I completely drained the battery and it kept going into a loop (black screen, LG logo, battery screen). I left it plugged in and off and let it boot up.
FYI
This has happened to several people. I have confirmed through testing, even exchanging my phone 2 days ago that this is an issue created when unlocking the bootloader. Rooting does not cause it. Once the bootloader is unlocked, you can not get around this by re-locking the bootloader.
The workaround is simple. Either leave your phone on while it is charging or if you charge with phone off, unplug your charger and hit the power button- you will still see the charge animation running- this is what causes the battery to drain. All you have to do is power up the phone at least to boot then it is ok to turn off. You can confirm it worked by touching the power button again and not see the charge animation. Hope this helps.
Wow thanks so much for the reply and help! I've got it working now and I guess I'll just avoid it by not letting it die lol
Sent from my LG-E970 using xda app-developers app
well...
If you let it die all the way, its not a big deal. Plug it in, hold down the volume down button and the power button for 15 seconds, then it will work fine.
Threads like this makes this forum so great. Another potential problem to be avoided when using the phone.
Sent from my Nexus 7 using xda premium
I could use some help guys, if this thread isn't too old. I've searched high and low to the answer here and nothing is working. I've tried download mode, fastboot, recovery, reset, holding power down, plugging it in and unplugging it. I've pulled the plate off of the battery, tried LGNPST, drivers, etc. No go on anything.
The phone is still dead, and will not turn on. The best I've gotten is a solid red light after holding the power button for 15-20 seconds. Then after about 3-5 seconds it resumes flashing (alternating between the red light and the key buttons). If I continue holding the power button down it will repeat this, showing solid red and then reverting to flashing.
I can not get the screen to display anything, not even the charging animation, and none of my computers will even recognize the device. I've been messing with it all day and I'm stuck. If anyone can help me, at all, please do. I hate going to Sprint. Anything but that, please.
thistimearound said:
I could use some help guys, if this thread isn't too old. I've searched high and low to the answer here and nothing is working. I've tried download mode, fastboot, recovery, reset, holding power down, plugging it in and unplugging it. I've pulled the plate off of the battery, tried LGNPST, drivers, etc. No go on anything.
The phone is still dead, and will not turn on. The best I've gotten is a solid red light after holding the power button for 15-20 seconds. Then after about 3-5 seconds it resumes flashing (alternating between the red light and the key buttons). If I continue holding the power button down it will repeat this, showing solid red and then reverting to flashing.
I can not get the screen to display anything, not even the charging animation, and none of my computers will even recognize the device. I've been messing with it all day and I'm stuck. If anyone can help me, at all, please do. I hate going to Sprint. Anything but that, please.
Click to expand...
Click to collapse
Dude i had the same isse like your did, so i search everywhere and endup here. I'd try many think like you said, when holding volume+ and power there nothing heapen but volume down and power, or just hold the power buton there red light of front led is flashed, and ... is realy dead.
I can't go to any sevice central, coz my friend bring this telus P973 for me from another contry, and im living at the mountian lol. So im about to take it to nake and try to reset by reputing the batery. Devil beside me, i have 2 extra LG Lu6200 but 1 got broken the touch system, the other been death after i take a shower, Optimus G is using small sim and i'hv cuted it, there no other phone i can use that sim for tomorow, my girlfriend sending me some monney tomorow, and i have to meet my new boss and taking a new job that's make me traveling alot, and i don't have a laptop.
Don't know what to say when looking at the black cold silent phone i used to like most....
Some body, please help!

[Q] HTC One Display Wont Turn on

Hello to everyone in this Awesome forum, long time lurker here, first time poster. I have a vast experience flashing Roms on a plethora of devices From My Huawei Ascend/Htc Amaze and plenty more but today my Lack of knowledge has finally caught up and I flashed CM10.1 on my HTC One(M7) and it was working fine but until earlier today when my screen went off and it wont come back on... I called my phone and the call goes thru you can see the soft keys turn on but the screen stays off, now when I long press the power/IR button the soft keys flash many times but the phone doesn't Reboot it just keeps flashing. Any help would be greatly appreciated. and yes to the trolls out there I have been looking on the forum for around 3 hours and all I can find is HTC One X post... Thanks For the HElp
You need to hold down the power button for 10 secs and it should reboot. If not you can try to boot into recovery using adb on your computer.
If you still can't see your screen then try using this app called [email protected] on your pc to try and mirror your phone.
Sent from my HTC One using xda app-developers app
rvdangel630 said:
You need to hold down the power button for 10 secs and it should reboot. If not you can try to boot into recovery using adb on your computer.
If you still can't see your screen then try using this app called [email protected] on your pc to try and mirror your phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Thanks for the suggestions, ill post back if any of them work.
(Update) it seems my phone is not on adb debug so it wont work with the latter and when it comes to the power hold I've been holding for longer than a min and nothing happens... thanks tho
I had this same exact problem last night, I just plugged back into the charger(the one connected to the wall outlet) and the screen came back on and it asked for my SIM card lock passcode, after that then it rebooted itself, and has been working fine since.
Hope this helps
Sent from my HTC One using xda app-developers app
gtwozero said:
I had this same exact problem last night, I just plugged back into the charger(the one connected to the wall outlet) and the screen came back on and it asked for my SIM card lock passcode, after that then it rebooted itself, and has been working fine since.
Hope this helps
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Awesome, this work like a charm, it didn't ask me for SIM Lock but it did Restart it Self. Thanks a bunch
No worries mate! Happy to help and glad it worked for you
Sent from my HTC One using xda app-developers app
hi all,
i had same problem, it happened second time, after i finish phone call, screen can not turn on while phone is on, volume keys react, and there is sound from incoming call.
tried to reboot, tried to to enter to recovery mode, every time two led buttons at the bottom were on or blinking.
first time when it happened reboot (hold power button for 10 sec) helped, and second time nothing could help, after about hour it started to work again.
very strange, i changed version and waiting for results.
This is most likely an issue with the light sensor at the top left of the front of the phone..
I've noticed similar symptoms during calls.. but if you are near a bright light the screen will become visible.
Additionally.. i recently had an issue where the phone shut off and wouldnt turn back on.. i held a bright light to the light sensor and then held the power down along with Volume -/+ buttons and the issue resolved itself..
the light sensor...
I had the same problems with the screen... first it was happen randomly from time to time. Plug it to charging and blank screen. Not responding to hard buttons. And come up from alone. All this happen few times until today... Does not matter what you do, the screen remain black and dead. Start thinking for replacement of the screen(which is very costly and seems that need to be done by htc=$200).
The case: the light sensor working in kind of revers mode. Means when there is light screen is still shot off(the chip did not get the proper signal and "think" it is still dark) so the screen is out of power and all the hard button and soft as well are out of any function. Pressing the power button ends up flashing soft home and revers on the screen, same as described in the first post.
THE SOLUTION: take a led flash light(i used another phone flash light) and light the sensor in the upper left corner of the phone. If this is the problem the screen will immediately come on. Then press the power button and restart the phone to reset the logic signal to the chip and to have proper reading. NOTE: it is kind of hard to operate the phone and light at the same time the sensor with the flash light. If needed get some help but you need sensor covered with light until restart the phone, otherwise the screen will become black immediately.
GOOD LUCK,

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