in need of some help here - Verizon Galaxy Note 3 General

I've never had a phone do this... I have 0 sound in phone calls, but only in phone calls, not on headset or either on board speakers.....I have sound on all other apps....now as well as no sound, phone calls crash and reboot my phone everytime.
I have the Verizon note 3

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Can anyone help me with this issue !
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Some other information that might be relevant to the case:
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-I tried factory reset but didn't work.
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Hey all, I'm wondering if anyone else has had issues with calls after upgrading to Android 13.
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2) when I put a call on mute it automatically unmutes after about 20 seconds even though it still shows the mute button as turned on.
These issues happen on multiple different diallers, so they are clearly a phone problem and not to do with a specific dialler app.
Same here. Let's wait for an update. Temporaly I using a wired headset.

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