[Q] Notification about update, but install always fails? - E 2015 Q&A, Help & Troubleshooting

I have the LTE version on Boost, its already on 5.1 but there is obviously an update for it, I get the prompt to download update but when I go to install it, the install fails. The notification gets annoying b/c it seems to come up while i'm trying to use the phone. How can I force the update? Or disable the notification for the update entirely....I like the phone as it is right now

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is it fully stock ?
once you tinker with it you may lose ability to get OTA updates i think right.
and that update could be a "Stagefright" update.

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update failure is due to modified recovery/system
Dvdxploitr said:
I have the LTE version on Boost, its already on 5.1 but there is obviously an update for it, I get the prompt to download update but when I go to install it, the install fails. The notification gets annoying b/c it seems to come up while i'm trying to use the phone. How can I force the update? Or disable the notification for the update entirely....I like the phone as it is right now
Click to expand...
Click to collapse
now to verify if ur system is modified then do one thing, reboot into ur bootloader and there will be displayed some text in yellow that device connected via USB or something like that above this text is : system status: official/modified(depending upon ur device ). And my guess here is that ur system status is modified and hence u might not recieve updates. Don't worry bro! it doesnt matter, anyways we wont recieve updates for android v6.0. As for 5.1 use any custom rom like CM12.1 or PACMAN.

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I bought the phone off eBay and its already rooted, so obviously it has been modified, i clicked on "Disable" on the moto udpate thing and it seems to not be bothering me with the updates. I think its crazy that it downloads the updates and then tells me to install it, but it won't actually install....i'll just leave it as it is for right now. The phone is only used for PerkTV apps, so its not even used for service

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i searched this sub-forum for update failed and pretty much every single topic showed up LOL
it seems i too am getting this update prompt too.
i tried letting it update and it always fails then eventually i get into a loop.
my phone keeps restarting to recovery automatically.
but it stopped when i re-flashed my Squid kernel.
But i do want to install the update though.. the update details said it was a stagefright fix.
i figured out what was going on by reading the logs.
the update for me downloads and tries to install.. it asks you to restart to apply the update.
when it restarts it fails with an error mentioning "Keys" and the versions found / needed.
i am thinking i *might be able to adb side load the update with TWRP but i have not used that before yet.
i also think forcing the update may be a bad idea.. i don't want to brick it LOL
so i don't know..
edit:
I guess it's common for these to fail.
something set test Keys on my phone prob SuperSU
It got detected and then the update failed.
i found some side loading info and possible TWRP flashable version info for another phone.
But they say flash to a stock firmware and i have done that a lot lately and can't be bothered right now.
So it seems if i want the OTA update installed it's gonna be some work/waiting.
Going to keep an eye out for a TWRP ready flashable.zip though

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I have the same issue as xpmule, when phone restarts to install the update it boots into recovery (TWRP) so the update fails. I restored a backup and now I am waiting for an update that I can flash using TWRP, stagefright is serious business.
I have an euro XT1524, rooted, Stock 5.1 US ROM flashed and squid kernel r10f.

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I have a Canadian XT1527, rooted, Stock 5.1 US ROM flashed and squid kernel r10f.
And i still have not had much time to research more but i think the problem lies
with the singing keys..
i can see WHY it failed when you open the TWRP log (middle button)
my log said it failed to execute the update script because of bad keys..
It mentions i have test/keys and it expects to see Retail/Keys
When i looked on the web i see that could be because of SuperSU (being signed with TestKeys)
Or i thought maybe even Squids Kernel i am running.
If anyone seen a topic on this or what ever then let us know
i will prob keep poking around and see what i can do.
Problem is i am being VERY cautious i don't want to brick my phone.

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Official OTAs tend not to flash on rooted or modified devices. Specifically with custom recoveries. The zips script verifies partitions and if something doesn't match it'll fail. Usually to get the ota you'll have to go back to completely stock unrooted firmware with the stock recovery.

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After growing tired of seeing the update popup each time the phone decided to switch networks I did this:
Full TWRP Backup (just in case)
Flashed XT1527_SURNIA_RETUS_5.1_LPI23.29-18.9_cid9_subsidy-DEFAULT_CFC.xml.zip from here
I flashed back TWRP (well, just replaced the recovery.img from the stock rom, did the same with the logo)
Restored data backup
Reinstalled squid's kernel
Reinstalled SuperSU
Had some minor quirks, like losing the swiftkey language (just enter the config and download again, didn't lose predictions) and having to open apps that needed root and reapply SuperSU permissions, but all of those sound normal. Everything seems to be working correctly, there's no annoying popup nor Stagefright vulnerability.
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ya i was thinking of doing similar pretty quick..
was waiting to hear back from people if that included stage fright fixes.
people are slow to reply here lol
thanks for the info.. i was not sure what parts of the back up i was going to restore.
also i use Swift Keyboard to.. i just wish the Lollipop UI had the Holo Theme or some dark theme.
but ya me too that prompt was getting a bit irritating lol

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I have a virgin mobile xt1526 running 5.0.2 rooted but i need to update to 5.1, if i flash the ret_us update will it correctly identify my phone as VM? Boost users, did android correctly identify your phone as boost when you flashed the ret_us 5.1 update?
Sent from my XT1526 using Tapatalk

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Sands207 said:
I have a virgin mobile xt1526 running 5.0.2 rooted but i need to update to 5.1, if i flash the ret_us update will it correctly identify my phone as VM? Boost users, did android correctly identify your phone as boost when you flashed the ret_us 5.1 update?
Sent from my XT1526 using Tapatalk
Click to expand...
Click to collapse
The update is for people on 5.1 already.
There is a different update for the 5.0.2 versions.
The retail update will look for the right version to update or it will fail.
And it is VERY picky at what it expects to see too !
Your going to need the newest full firmware package (easiest way)
that is a whole new can of worms to open LOL

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@direi
i did the same thing now..
i seem to be up running ok and not vulnerable using the same Stage Fright Test tool as you.
Although i had to let it fire up once after flashing then turn it off so i could get the partition restored.

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Reinstalled squid kernel with twrp and problem solved. Then froze motorolaOTA. Working fine so far.