S4 - Screen does not turn on when it is hot - Android Q&A, Help & Troubleshooting

Hello everyone,
My Samsung gt-i9500 (S4)'s screen gets hot very quick (15 seconds!) in normal usage, such as texting or web browsing. I can use the phone while it is hot, but it does not turn on again after locking it, until it gets cold again (sometimes i put it in the freezer for quick access). Is this a hardware or software fault?
Oh, and also light intensity does not change WHEN the 1 pixel height row at the bottom shows at the top, 1st row. It is another interesting issue which may help in diagnosis. It just gives the highest intensity regardless of my adjustments.
Thanks for the assist.

Related

[Q] Unsolvable Problem - Display stays on / awake

Hi all,
I'm having a problem with my sgs2 that I'm unable to solve.
The problem is that sometimes, not always, my phone does not enter sleep by itself. Infact it doesn't lock itself either.
Also, again sometimes, if I have a missed call alert or text the display lights up but then stays lit sat at the lock screen.
I've done some testing. I have tried different roms and tried the stock Samsung tom without modifying any settings and the problem remains.
If the phone is in my pocket then it can be a while before I notice. Today this happened for about an hour before I checked my phone. The phone was hot and the battery level had significantly dropped.
I've also noticed that with sound and vibrate switched off, sometimes when receiving a call the phone vibrates for 1/10 of a second. Everytime this has occurred the screen has stayed on after lighting up for the call.
I have wiped the user area on my phone but note this did not delete my music and pictures. Is this correct?
Any ideas? I'm really stumped and it's ruining the phone for me.
Thanks.
To see what apps/processes are causing the device to wakeup from deep sleep download and install Better Battery Stats and see under Partial Wakelocks.
http://forum.xda-developers.com/showthread.php?t=1179809
Regards.

[Q] Low battery - touch screen not respond

Hello guys, I just noticed strange bug/behaviour. If my battery is around 10%, touch screen is not respondig as it should (also touch buttons). I have to tap like 10 times on some tile to open it and then tap another 10 times on back button or home button to jump of from app. As soon as I connected the charger, phone is behave normal, like new
Does somebody else notice the same behaviour or its just me?
P.S. Tried to reboot phone twice. Battery saver was off.
p1ceus said:
Hello guys, I just noticed strange bug/behaviour. If my battery is around 10%, touch screen is not respondig as it should (also touch buttons). I have to tap like 10 times on some tile to open it and then tap another 10 times on back button or home button to jump of from app. As soon as I connected the charger, phone is behave normal, like new
Does somebody else notice the same behaviour or its just me?
P.S. Tried to reboot phone twice. Battery saver was off.
Click to expand...
Click to collapse
Can you check under settings -> applications -> Background tasks?
It more looks like plenty of apps are trying to sync up or use the resources. I might be wrong, but this did happen to me even at about 55% battery. But not as bad as 10 taps. I just felt the app launching was a lil slower than normal when I had ample background tasks.
Didn't know about "Background tasks", thanks
Currently I have only "HTC Hub" there. I will go and check this setting next time when I occur this problem.
But anyway, shouldn't reboot kill all background apps?
p1ceus said:
Didn't know about "Background tasks", thanks
Currently I have only "HTC Hub" there. I will go and check this setting next time when I occur this problem.
But anyway, shouldn't reboot kill all background apps?
Click to expand...
Click to collapse
Reboot surely will kill all background apps. But these background apps are different to other OS. They are those that will 'start on boot'. So after reboot just in few seconds, they will get to their business as usual.
I love this 'background' task feature! No other OS does it so efficiently as Windows.
The good thing is if you check that place often, you will know what apps are 'going to run'. It doesn't mean they are running all the time. It tends to indicate the capability of them to run.
So as you said you just have HTC Hub, which is same on mine. However, when you to go 'advanced' option on that same page, you will see a list of greyed out apps that are going to run in background and you can't kill them. Reason being these apps need to be told about not running in background by entering them individually.
See if that greyed out list has some huge apps. I downloaded this gMaps thing from market and although I just looked for maps once (a day ago) since then, it's been running. It's because it kept on looking for my GPS co-ordinates. Now that dint freeze my phone (1.5 Ghz, I know!) but it drained battery quicker. Changing attributes within the app, removed it from greyed list and happy days!
In a nutshell, very intelligent task management. You can choose what can run and can't run while your screen is off! + you get benefit of battery saver option if you use that so you can choose who can connect to 3g network and who can't while you are not looking at your screen!
PS: whole point of that long post was : Most likely it's not a background task that's hogging your processor, but it's worth looking under advanced and you might know what app was it.
Hey, that was a long post Thanks for clarifying. I just checked Advanced tab and there are only HTC hub and some Media something (I have it in Czech so don't know the exact name in english)
Anyway I will keep my eye on that menu and in case of any issue I will check it and we will see
OK guys, here is the update. It's still happening :/ Everytime battery drops under 10% phone cannot be almost used. I have to tap everything 10 times to get it done. Checking background task was not helpfull, only HTC Hub is running (even if I kill it its the same).
So...I don't know...maybe its a bug (some power-saving feature thats is not configured properly?). I was used to behaviour when my mobile works even with no battery left like fully charged. No change in behaviour...
p1ceus said:
OK guys, here is the update. It's still happening :/ Everytime battery drops under 10% phone cannot be almost used. I have to tap everything 10 times to get it done. Checking background task was not helpfull, only HTC Hub is running (even if I kill it its the same).
So...I don't know...maybe its a bug (some power-saving feature thats is not configured properly?). I was used to behaviour when my mobile works even with no battery left like fully charged. No change in behaviour...
Click to expand...
Click to collapse
As a last resort - try a hard reset. I've got many issues fixed that way.
However, can I ask how closer to the release did you get this phone? Here in the UK there seems to be two separate batches dispatched. One which was at the release - which is buggy batch. I got my new phone sorted from someone I knew at the store and so far not a single problem from the earlier handset is seen. Battery is drastically better too (it was better on earlier one already, but this is very pleasing!)
Try hard reset, if that doesn't solve it, I would recommend to swap it if you can.
Hello everyone,
I am facing the exact same issue on my HTC Titan - when battery is low (battery saver turns on), touchscreen becomes unresponsive. This is very annoying since it usually happens when i get an incoming call and i cannot answer it.
Did anybody try hard-resetting the phone in order to solve this issue?
Thanks for the answers!
Regards
Hello there... I have the same problems too. I don't try to do hard rest for my titan. It is very annoying for me. Also some time my touchscreen becomes unresponsive even the battery charging is more than 50%...
Yeah, I get this issue too, it makes the phone unusable until you get to a charger. I find that it comes in stages, it sometimes is really bad then works for a few seconds, then stops again.
I have checked all my background tasks and nothing is really running.
I have this issue too. I got this phone only yesterday, and when my battery reached 10%, touchscreen became unresponsible.
Guys I think I've mentioned this in the FAQs thread, but ..
Everyone with this issue - please tick the box under battery saver, where it says 'automatically start.... '
If you phone goes below 25% without battery saver ON, it will lag/freeze - the screen response.
However with battery saver on, you will be able to use it till you go below 5% or even 3% when it gives you the 'critical battery' warning.
This is HTC screwing with us!
mine has the completely opposite problem!! when the phone is charging, the screen becomes very unusable, in ex. i press the phone tile, the screen registers my tap, but it understands that i pressed the tile below or next to the one i really pressed. or i happen to scroll down or up, the phone hesitates for a second and then scrolls but it is very jumpy and jittery, unlike normal use. some times it doesn't even register my taps 2 or maybe 3 times in a row!!
the only workaround i've found is not to use the phone when charging
is this happening because of a faulty charger, maybe the phone is experiencing a short circuiting situation??
(i forgot to mention that i have the phone only for a week!!)
thanks
drupad2drupad said:
Guys I think I've mentioned this in the FAQs thread, but ..
Everyone with this issue - please tick the box under battery saver, where it says 'automatically start.... '
If you phone goes below 25% without battery saver ON, it will lag/freeze - the screen response.
However with battery saver on, you will be able to use it till you go below 5% or even 3% when it gives you the 'critical battery' warning.
This is HTC screwing with us!
Click to expand...
Click to collapse
I have battery saver enabled and even with the heart icon in the info bar at the top, the screen is still unresponsive.
Same here! i thought it was just my device that was dead or something, even since it's only 2 months old!
I did a hard reset and it solved the problem, it must have been something messing it up.
Nope...I have tried Hard Rests...ROM Changes etc...but its still the same problem..
Does anyone here think its a hardware problem ? or something else?
Any geek suggestion would be helpful
Send it back to htc, let them repair it?
Sent from my HTC using Board Express
Hi, I also have a problem with non-responsive screens but only in specific areas and doesn't have to be 10% percent or lower.
Ex: It happens only when the keyboard is up and the buttons on the bottom are very difficult to press!
I'll provide pictures soon
------------
Phone: HTC Titan X310e
Custom rom: Dynamics 2.0b full unlock 7.10.8862 (ultrashot)
p1ceus said:
Hello guys, I just noticed strange bug/behaviour. If my battery is around 10%, touch screen is not respondig as it should (also touch buttons). I have to tap like 10 times on some tile to open it and then tap another 10 times on back button or home button to jump of from app. As soon as I connected the charger, phone is behave normal, like new
Does somebody else notice the same behaviour or its just me?
P.S. Tried to reboot phone twice. Battery saver was off.
Click to expand...
Click to collapse
That happened to me today. Then I did a hard reset and now my phone won't go past the carrier logo (the one after the HTC logo, and before the windows Phone logo)

Smart Stay functions

Hey Guys,
Initially before I got my phone I had another perception on how smart stay works and was a bit disappointed...
My thoughts were, that if you are reading something it checks up on you if you are still looking = Screen stays on and if you look away it turns off.
The breaking point in what I thought was, that after the screen has shut down and you look at it again (Lets say a time frame of 5-10 Seconds) it turns on again.
I hope some DEV reads this and could make a MOD or something like that. Would be really cool and I dont think, that programming that is that tough.
Regardless of this I would love to have Smart Stay as a toggle option in the 15 Toggle mode or something, is that possible?
Thanks in advance
think that you have put your phone aside after looking at it. And it will have to monitor your eyes on that time too. Too much battery drain because camera needs to be on all the time! this is why samsung didnt enabled this!
Ruchira88 said:
think that you have put your phone aside after looking at it. And it will have to monitor your eyes on that time too. Too much battery drain because camera needs to be on all the time! this is why samsung didnt enabled this!
Click to expand...
Click to collapse
The camera does not need to be on "all the time". The way it works is as follows:
- The screen timeout is set to a certain time - let's say 30 seconds. After 30 seconds have elapsed, the screen will turn off if Smart Stay is not activated.
- If Smart Stay is active, after 30 seconds the camera will switch on and determine whether you are looking at the screen. If it determines you are, it will trigger the screen to stay on for another 30 seconds, after which it will do the same again, and so on. Once it has confirmed you're looking at the screen, the camera will switch off again.
Hence in fact the camera only needs to go on for a very short period of time - just enough to see your eyes, basically. You'll know it's doing this because it briefly shows an eye icon in the notification bar.
Yeah and I meant that after the screen is off it just should monitor for another 30 seconds or so
Sent from my GT-I9300 using xda app-developers app
Which would increase battery drain tenfold.
anthropolyte said:
- If Smart Stay is active, after 30 seconds the camera will switch on and determine whether you are looking at the screen. If it determines you are, it will trigger the screen to stay on for another 30 seconds, after which it will do the same again, and so on. Once it has confirmed you're looking at the screen, the camera will switch off again.
Click to expand...
Click to collapse
ok lets say screen is turned off and camera is checking eyes once every 30seconds. what if I happen to look at it on the 15th second
i have put this in smart stay threads before, if only people would search before asking questions.
anyway, in order for smart stay to work well this condition must be met - open front camera and look at it if you can see your face and it isn't darkened then smart stay will work well. because some may ask that smart stay doesn't work even if lighting is good, that is because your face is darkened because of shadow and you are at the back of lighting.
if that condition is met then :
1. smart stay should be enabled obviously. set screen timeout to 15 seconds.
2. look at screen, you will see in 5 seconds the eye icon for smart stay will light up
3. turn your phone at an angle away from your face but enough that you can see the eye icon 5 seconds later.
- this time the screen dims but not turn off.
4. face phone screen again, 5 seconds later eye appears the screen brightens up.
5. repeat step 3, screen dims. then this time remain not looking at screen.
- after dim, 5 seconds later eye checks again and detects you're not facing screen thus it turns off screen.
now some will be thinking, having the front camera turn on at intervals will just use more battery. the thing is,turning the front cam to sense your face for just about 2 seconds at intervals won't consume as much battery consumed as compared to the display still turned on for 15,30seconds,1minute or more even when you're not using the phone.
purpose of smart stay:
1. already well-known since this is what they advertise for this feature, keep light on so you don't have to annoyingly touch the screen at intervals you think the screen timeout is nearing so as not to be inconvenienced by the screen turning off when you are reading or browsing.
2. THIS IS THE MAIN PURPOSE - to turn off display way before the screen timeout because there's no use having the display still on when you're not using the phone. we all know the display is one of the things that can drain battery fast. this is very helpful for those who set there screen timeout to 1minute or more.
note : the time interval for smart stay checking/eye appearing is different for the screen timeout interval you set.
a bit harsh but quite correct, he took time out to give you an explanation, and a very good one, a hit on the thanks button is what you should have done! Nice one radeon :thumbup::thumbup:
Sent from my GT-I9300 using xda premium
radeonxt said:
i have put this in smart stay threads before, if only people would search before asking questions.
anyway, in order for smart stay to work well this condition must be met - open front camera and look at it if you can see your face and it isn't darkened then smart stay will work well. because some may ask that smart stay doesn't work even if lighting is good, that is because your face is darkened because of shadow and you are at the back of lighting.
if that condition is met then :
1. smart stay should be enabled obviously. set screen timeout to 15 seconds.
2. look at screen, you will see in 5 seconds the eye icon for smart stay will light up
3. turn your phone at an angle away from your face but enough that you can see the eye icon 5 seconds later.
- this time the screen dims but not turn off.
4. face phone screen again, 5 seconds later eye appears the screen brightens up.
5. repeat step 3, screen dims. then this time remain not looking at screen.
- after dim, 5 seconds later eye checks again and detects you're not facing screen thus it turns off screen.
now some will be thinking, having the front camera turn on at intervals will just use more battery. the thing is,turning the front cam to sense your face for just about 2 seconds at intervals won't consume as much battery consumed as compared to the display still turned on for 15,30seconds,1minute or more even when you're not using the phone.
purpose of smart stay:
1. already well-known since this is what they advertise for this feature, keep light on so you don't have to annoyingly touch the screen at intervals you think the screen timeout is nearing so as not to be inconvenienced by the screen turning off when you are reading or browsing.
2. THIS IS THE MAIN PURPOSE - to turn off display way before the screen timeout because there's no use having the display still on when you're not using the phone. we all know the display is one of the things that can drain battery fast. this is very helpful for those who set there screen timeout to 1minute or more.
note : the time interval for smart stay checking/eye appearing is different for the screen timeout interval you set.
Click to expand...
Click to collapse
Also, don't forget to mention "SMART STAY doesn's work in dark". It can't see your face well.

Green Display Problem

Sometimes when turning on my Display it looks green and with horizontal lines all over it. Screenshot doesn't capture it. It has been like that for a while but just got way more frequent. A reboot fixed it and i noticed now sometimes also just trying again to turn on the display sometimes fixes it as well as charging it while doing so.
Since it got more frequent theres also this high pitch sound when i turn on the display and the green distortion happens. I have no energy saving mode enabled. Anything i can do or do i need a new phone/ display if it stays like this?
It's a known issue I guess try to keep the brightness high, it happened to me some months ago but for some reason it's gone now. If you need to lower your brightness (ex at night) use some sort of app (like twilight) which actually puts a layer on the display (the screenshots are darker)

Increasing what the Maximum Brightness Level is

Good Day Everyone,
I have early stage Age-related macular degeneration. Right now, it is in the early stage, but I'm running into an issue with my OnePlus Nord N10 5G.
The center field of my eyesight is getting darker. For example of your phone is at the maximum brightness level, it would appears around something like 60% brightness to me.
So see a beautiful photo of an evening skyline, but I see a post sunset view. It's still there, I just see it darker.
Anyway, I really need to make my screen brighter then the factory set maximum level. Yes, I know that will effect my battery life l, but I simply need it.
The Google Store does have some Apps that "claim" that to do that, but the reviews always are always very mixed. Alot of the reviewers saying they don't work and they believe the app developers just want access to their phone data.
I have already gone to the "accessibility" section of "Settings". "High Contrast" and "Color Correction" have helped some, but not enough.
So after all that, my question is, dose anyone know of an app for the OnePlus Nord N10 5G that can legitimately increase the maximum screen brightness? In the alternative dose anyone know how trick the Android 11 (Red Velvet Cake) into increasing what the maximum brightness level is set at?
Jeff B
Hey @ARTEST4ECHO,
You maybe encountering the screen brightness/dimming problem that the OnePlus Nord N10 5G has. If you have noticed that occasionally the screen seems dimmer than usual, but the brightness control is turned all the way up then this might be the problem.
Unfortunately this is a super common issue with this phone. I'm very surprised no one else has replied yet. The Forum on Oneplus's website there is multiple threads about this issue with hundreds of people complaining. Unfortunately it seems that OnePlus either refuses or is unable to fix the issue!
There is one "workaround" that I have found that seems to work. At first it seemed to work every time but lately it's hit or miss. Which is very strange though because I never update my device, so I'm not sure why it used to work all the time and now it doesn't.
Here is that solution that someone posted on the OnePlus website forum. (Again it used to work every time until lately so your mileage may vary. Unfortunately this seems to be the only option that helps/resolves the issue temporarily, besides rebooting the phone. Oh in case you did not know if you turn the phone off and back on the issue goes away until it happens again... )
Temporary Fix How To:
How to temporarily readjust screen brightness when dimming issue occurs:
1. Swipe down from the top of the screen to bring up the notification bar and turn on automatic ambient lighting (the small sun icon with the letter "A" next to the brightness slider)
2. After turning on automatic ambient lighting, manually slide the brightness control up. (increase the brightness - it will still be low brightness even after doing that)
3. Then finally power down the phone screen and power it back up. (just short press the power button to power off the screen, then press it again to turn the screen back on)
4. The screen brightness should be back to normal. Then be sure to "disable" ambient brightness as mentioned in the first step.
Hopefully this solution will work for you. Unfortunately if it doesn't there's no other method that I'm aware of to resolve the issue. I've had the phone for now going on 2 years and have been searching for a solution to this problem ever since.

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