Anyone having issues with signal? At work, my signal now tanks. Sometimes no data, or 2G, or just edge. I came from a G4 and it was ok at the same location.
Where did the signal history go? It use to show a graph under battery stats but I can't find it.
Yes and not to high jack your thread but I can't connect to my microcell either so I'm bummed low signal and can't use my microcell has me considering this phone a goodbye.
I find the signal am this phone to Be better than other phones.
Sent from my LG-H901 using XDA Free mobile app
I did have 2G at work when I was on my V10, but when on my Note 4, I had LTE signal, wonder if it is the bands used in the V10
Sent from my SM-N910T3 using XDA Premium HD app
Mine does fine in areas where I had excellent signal, but in areas where I was weaker, not poor, but just weaker, it's all downhill now. Ping tests taking 3000+ ms. Download speeds at .01mbps where it was 30mbps on the G4. Then it will go from 4g to nothing, the 2g, then E. Its all over the place.
I have noticed this as well at my house. Phone goes into emergency call mode all the time. Wifi calling always drops calls and says I'm going out of range sitting right next to the router. Had to turn it off cause it was worthless, but the signal is terrible as well. Only had problems in one back corner of the basement in my house with the Note 4. V10 I can lose signal at anytime anywhere in the house.
---------- Post added at 09:44 PM ---------- Previous post was at 09:39 PM ----------
BBBlessed said:
Yes and not to high jack your thread but I can't connect to my microcell either so I'm bummed low signal and can't use my microcell has me considering this phone a goodbye.
Click to expand...
Click to collapse
I bought a Netgear Nighthawk X8 to replace the T-Mobile router I'd be returning for the 4G LTE Cellspot but have heard there's issues. Wish I knew more about it and if it was going to be fixed. Was looking forward to having good signal at my home. T-Mobile has been saying 4G LTE has been coming for 2 years. Last reply was they are testing and will be on by end of this year, fingers crossed.
Definitely have issues with signal. Hoping it's a software fix. Afterall this id's the first phone with the Qualcomm Antenna
blackhemi4x4 said:
Anyone having issues with signal? At work, my signal now tanks. Sometimes no data, or 2G, or just edge. I came from a G4 and it was ok at the same location.
Where did the signal history go? It use to show a graph under battery stats but I can't find it.
Click to expand...
Click to collapse
You may want to exchange for a new phone, see if you get the same results. Of those who responded, I believe you are the only Verizon customer, and of the others on this thread it looks like some T-Mobile users and one on AT&T. I'm going to get a V10 later this week, as long as I get a little better than my current phone signal wise I'll be happy.
Mine is actually on t-mobile. I'm okay with swapping it out but I don't want a refurb. I should go talk to my store this weekend and see what they'll do
Sent from my LG-H901 using Tapatalk
My signal is way better at work than when I had my g3.
Mine is decent, not quite as good as my Nexus 6 but it isn't to far off
I'm going to swap mine this week and see if it gets better. Like someone said I don't want a refurbished and I hope they don't charge me for restocking fee. How would I know if it's a refurbished one they can't just give me one without telling me can they?
BBBlessed said:
I'm going to swap mine this week and see if it gets better. Like someone said I don't want a refurbished and I hope they don't charge me for restocking fee. How would I know if it's a refurbished one they can't just give me one without telling me can they?
Click to expand...
Click to collapse
If ur within ur 14 days it will be a new one, not refurbed. Refurbs will say where the battery goes.
Got my V10 yesterday. At home I'm getting mostly 3G, sometimes 4G. I'll get one to three bars depending on the time of day, phase of the moon, and the amount of coffee I've had. This is about the same as I had with my BlackBerry for the last couple of years. The "city" here always has people fighting cell phone tower installations for years now. I've been told they are allowing Verizon to put some micro towers on some utility poles sometime "soon" because they have to comply with some sort of Federal law. I was hoping it would be better, but it's not worse either, plus my fingerprint reader works with a case......still have 12ish days to test things out.
I am getting much better speed with this phone then I did with my G3 on AT&T.
On my V10 now from AT&T. I also noticed both Cell and Wi-Fi connections are weaker than with my Samsung galaxy s5...it's weaker (about 65% where s5 was 90%+) but at least it maintains Wi-Fi connection unlike the S5. I especially notice it when streaming music. I do show on 4g LTE most of the time but never had more than 3/5 bars...I hope they can fix in an update.
I think mine is OK with LTE. You can force LTE or LTE/WCDMA
dial 277634#*#
RAT Selection
I am using a VZW version with my TMO sim and this is the first VZW 2 TMO phone I have used (used a z3v, note 3 and note 4 from VZW on my tmo sim) that does not get 4gLTE. Its very rare that the 4gLTE lights up. Its usually at H or H+ which isnt too bad but id rather have LTE. Hopefully its a SW fix soon.
I`ve got poor reception too. I am on a carrier outside U.S.
Many drop call and ping time is long. Fail to send or receive data. Have to enter flight mode to fix the problem.
I exchanged my T-Mobile V10 a couple days ago and signal is better now. I think my other one has a bad radio.
Sent from my LG-H901 using Tapatalk
Related
Okay, here is my problem: Every once in a while I will completely lose all signal on my phone. It wont pick up 2G, 4G, nothing. Wifi and bluetooth both seem to work though just fine. I've searched and haven't found anyone with the same issues so I'm wondering if it's just my phone or if nobody has commented on it. I first noticed this about two weeks ago, when my phone refused to find service. I was stuck with the little X next to the signal meter. I figured I was just in an area with poor service and didn't think much of it. An hour later, still, no service. This time I went outside where I know I have good 4G service and nothing for 5 minutes. I enabled airplane mode and disabled it, still nothing. Turned the phone off and back on as a last resort. Still nothing. I ended up finishing the day with wifi calling as that still worked. Sometime later my phone began receiving service again so I thought it was a fluke issue.
Then, just yesterday the same thing happened. This was when I rebooted my phone (which bypasses the fastboot feature) and service was restored right away. I called T-mobile and they said there weren't any network issues in my area and they had never heard of this issue before on the Amaze.
So, this is where I'm asking if anyone has heard of this before. I'm running a stock ROM and it hasn't been rooted. Thanks for any comments!
This might help just a touch. I do live in an area with decent service but my couch and bedroom are deadzones for some odd reason. I bought these signal boosters for 2 bucks figuring "what the hell, I'll give it a shot". No more dead zones, and data went from E to G. Not a miracle worker but for a couple bucks it keeps a signal at least.
http://www.amazon.com/gp/aw/d/B004KMK018/ref=mp_s_a_1?qid=1328921838&sr=8-1
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Wireless Coverage
I have 2 brand new Amaze 4G for a few months now and had no problem with the coverage. I know the coverage is good with full signal bars and have not found any issue with coverage.
Sometimes, different phones have different received signal sensitivity. Also depends on user behavior. If you are always using a handsfree device (cable or BT) and your phone is in a bag, then your coverage is reduced by your action. The best coverage you can ever get is when you have line of sight (unobstructed) to the cell towers.
There are a few issues with your problem:
1-Poor inbuilding coverage
2-Poor coverage in your area
3-Network optimization issue
4-Hardware issue
If you are going from 1 bar to no bar, then most likely you have coverage issue. You lost signal since the level is already very low.
If you are going from full bar to no bar, you might have hardware or network optimization issue. Try your phone is the city or area with known good coverage first. If the behavior persists, then you have phone problem.
I used to manage wireless network for carriers.
same issue
I've had the exact same thing happen to me. Red x, no signal except wifi, in places where signal is not normally an issue. Battery pull doesn't work, return to signal seems arbitrary. Had the same thing happen with my Desire. I have no answers, but you are not alone.
Yup, it happened with my first Amaze. I got it back in January and started playing with it - rooting, custom ROMs, etc. Then later that day, the signal just died on me. I thought I must've screwed something up, so I flashed back to everything stock. No luck. I waited for half a day, then it randomly started working again at night.
You probably noticed tha tI said that happened with my first amaze. That's because after that signal issue, I discovered that my camera stopped working. I returned it to T-Mobile and they sent me another one. This one is working great though.
Well thank you for all the input so far. Id like to say that this isn't my first cell phone and I'm not new to weak or poor signal areas, especially from T-mobile. I was using my phone at work at the time, which has anywhere from no signal to 3 bars depending on where you are. This wasn't one of the cases that I was standing in a dead zone when I checked my phone. I had no signal for several hours, including over 30 minutes of standing outside trying everything I could think of. I have had excellent signal outside in the past, exactly where I was "Hiding". I got the Amaze because I was tired of playing with my old HD2 and having to work around bugs and possibly not receiving calls. So far, I'm not happy that the radio seems to quit responding all together and leaves me without a phone (minus the wifi calling but I'm not always around a hotspot).
I also experienced a dramatic signal loss at home, going from full signal strength to maybe one bar right around the time that I first had issues. I don't know if this is related or if this is a completely different thing.
I am 99% sure this is an error with the phone - probably software related with the radio driver(s) or radio firmware. I guess I will try taking it back to T-mobile and seeing if they could exchange it for a new one. I was just really wanting to avoid that as I finally got my phone setup how I like it. Again, Thank you for the input and let me know if you are having the same problem or if you know of a solution.
I am on my third Amaze and also tried a Galaxy SII X due to the same problem at my home. Even the Samsung did the same thing. In my house and especially in the driveway, the signal varies wildly between -85dbm to as low as -111dbm. The frustrating thing is once it loses the signal, it doesn't seem to reacquire it without a reboot.
I'm with Telus, and they said they will check on it, but I'm not holding my breath. In my immediate area, outside my house, the signal isn't great, but it will usually hang on. I have been to different cities, and all has been well with it. Coming from a rock steady 2G Touch Pro II, I am disappointed as well..
I am new here to this site, but I am having a similar problem with my Amaze. At work I always have a weak 4G signal, but the last few days it has been gone altogether. I have full phone service (4 bars) but no data. The 4G indicates I have signal, but I can't connect to anything on the web. I called HTC and they had me pull my battery and sim card so they could send a "reset signal" to my phone. After my phone came back up I had faster service than ever, but it only lasted a few minutes and went away again. I am thinking this is a phone issue. Oh, the Amaze is my first Android. My only previous smartphone was my Nokia E71x.
I know if I have WiFi calling selected, an x will show up on my signal if i turn WiFi on. I've personally only had slow data in the area I work. I blame it on the fact that it is a busy corporate park with lots of hotels, cuz my signal is fine elsewhere. Try calling tmobile and seeing if they have known tower issues in your area. I know I had that problem with sprint and they sent me a free airave. Maybe tmobile could do something similar if its.a known problem.
Sent from my HTC_Amaze_4G using XDA App
It's most likely a network issue. I get the same thing, it will timeout/refresh the network where it will not get a signal for about 30 seconds a few times per day. I blame the network, since the same thing happened to me with my mt4g
Sent from my Energized HTC Amaze 4G using xda-premium
Jessfox said:
I know if I have WiFi calling selected, an x will show up on my signal if i turn WiFi on. I've personally only had slow data in the area I work. I blame it on the fact that it is a busy corporate park with lots of hotels, cuz my signal is fine elsewhere. Try calling tmobile and seeing if they have known tower issues in your area. I know I had that problem with sprint and they sent me a free airave. Maybe tmobile could do something similar if its.a known problem.
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
Thank you! This fixed it for me. It was happening only today while I had WiFi enabled, it would turn the mobile radio off completely and the box would be grayed out so I was unable to turn it back on. I had my sim updated today to enable wifi calling so after I read your post, I turned the wifi calling off and the mobile radio signal came back immediately. Strange bug.
eirb said:
Thank you! This fixed it for me. It was happening only today while I had WiFi enabled, it would turn the mobile radio off completely and the box would be grayed out so I was unable to turn it back on. I had my sim updated today to enable wifi calling so after I read your post, I turned the wifi calling off and the mobile radio signal came back immediately. Strange bug.
Click to expand...
Click to collapse
I was told It's by design. It saved battery life by not constantly searching for a mobile network it won't use (due to wifi calling). It's not like you can hand off the call to the local network. I do notice that if i start walking outside, once my wifi hits a low signal it logs back on the network.
djdanska said:
I was told It's by design. It saved battery life by not constantly searching for a mobile network it won't use (due to wifi calling). It's not like you can hand off the call to the local network. I do notice that if i start walking outside, once my wifi hits a low signal it logs back on the network.
Click to expand...
Click to collapse
There is actually an option to specify how the WIFI calling works: either all the time or only when cellular signal is gone. Sounds like you have it set to be on all the time. This means that if you have a good WIFI connection, the cellular radio is shut off and all traffic goes through the WIFI calling app. The other option (which I use) only uses wifi calling when there is no cellular signal.
I have lost cellular signal 3 additional times since my last post. Its not just that I'm in a bad spot and I have no signal for 30 seconds. This goes on for 30 minutes or more - up to several hours. I have found that rebooting the phone fixes it as I believe it completely (as much as possible) removes power from the radio and requires it to be completely re-initiated during the reboot. Simply shutting it off doesn't work as the quickboot is enabled and most likely doesn't perform a complete re-initialization of the radio. My only guess at this point is that there is some kind of possible leftover code from development which never was removed from the radio (this happens more times than not). It could be a timeout or simply causing the radio to hang because of 1. excessive heat generation, 2. excessive power drain, 3. buffer overflow, 4. excessive RF transmit power... In any case, one of those issues could trigger an event in the radio to cause it to simply stop responding.
I am in the process of trying to get T-Mobile to get me a new phone as I am outside of the 30-day window. I have also confirmed it with them that this was not a tower issue.
Thanks
htc amaze 4g signal issue
hay dear i've also the same problem .. i've just bought a new htc amaze 4g having full warranty and signals goes zero everytime when i m in my room ... dnt know whats the problem... is this problem also in the brand new sets..???
Salar khan said:
hay dear i've also the same problem .. i've just bought a new htc amaze 4g having full warranty and signals goes zero everytime when i m in my room ... dnt know whats the problem... is this problem also in the brand new sets..???
Click to expand...
Click to collapse
Hmmmm who is dear? Lol.... Ne ways, well first off, I commend you for digging this thread up rather than just starting a new thread without even looking first :thumbup::thumbup::thumbup: I can't say I've ever seen someone who hasn't even been a member for 1 full day do that. Shoot, I see senior members start new threads or pointless threads without searching first, so good job haha.
Ok, back on topic now, if it's only dropping when you go in your room, then I don't think it's anything wrong with the phone. Not sure who your provider is, but u may be able to call them and have them look up your address and tell you what kind of signal u should get outside your house, and what to expect inside your house. I know t-mobile does at least
sent from my
NRGized amaze
powered by Faux
Has anyone found a solid solution for this? I was able to pick up a amaze for 50 bucks off of craigslist. But I can't get it to connect to mobile net work. A T-Mobile employee told me to root it, but I'm trying not to cause it's not for me.
Sent from my HTC Sensation using xda app-developers app
crewdawg said:
Has anyone found a solid solution for this? I was able to pick up a amaze for 50 bucks off of craigslist. But I can't get it to connect to mobile net work. A T-Mobile employee told me to root it, but I'm trying not to cause it's not for me.
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
Well your situation is a little different than other peoples in this thread if u can't connect al all. Ok wait so first off, it won't connect to a network at all? AND you only paid 50 bucks for it...? Sounds a little fishy to me bud, why did he say he was selling it...?
Next thing, I don't know why a t-mo rep would tell you to root the phone, rooting has no effect on your signal strength or your ability to connect to a network.
And lastly, is the phone a T-Mobile branded amaze owhat carrierr...? and will it not connect at all, period, or can u make calls just not data...?
sent from my
NRGized amaze
powered by Faux
It's a known bug in our phone
Just wipe cash & dalvic cash
Even more convenient should be with this:
https://play.google.com/store/apps/details?id=ext.recovery.control
jauhien said:
Just wipe cash & dalvic cash
Even more convenient should be with this:
https://play.google.com/store/apps/details?id=ext.recovery.control
Click to expand...
Click to collapse
And that's supposed to do what for your signal?
sent from my
NRGized amaze
powered by Faux
aj_2423 said:
And that's supposed to do what for your signal?
sent from my
NRGized amaze
powered by Faux
Click to expand...
Click to collapse
The phone simply begins connecting normally.. nothing extraordinary though..
---------- Post added at 01:05 PM ---------- Previous post was at 12:27 PM ----------
If the normal connection won't restore after the wiping cash & dalvik cash, you probably have to consider this awesome app:
Moderator Edit
Link removed because you can't post direct links to paid apps
Thank you.
Here is the link to the free version of what actually needed though:
https://play.google.com/store/apps/details?id=net.igio90.androidtweaker.free
Thinking about switching to T-mobile in the SW Suburbs of Chicago; I'm on wifi most of the time, so data speed isnt important to me, but, we MUST have good phone call quality in our house.
Is this an issue for anyone in chicago land, or, if we get a phone that is "wifi capable", and we have a fast,strong, wifi network in our house, does this become a non issue?
We had ATT, which was no problem in the house, and recently switched to Sprint, with the hopes of a stong "Spark Network" here; well, one of our phones in Spark compatible, and works fine, but the other 2 phones are HTC One's, not spark "compatible", and have poor phone call quality and reception in the house. We are waiting on an AirRave front Sprint, but, if that doesnt work, we're ready to go to T-Mobile..
Sorry for this weird question here, but, I trust my buds on XDA to give a real report on stuff like this, NOT the people from T-Mobile
Thanks! :good:
wase4711 said:
Thinking about switching to T-mobile in the SW Suburbs of Chicago; I'm on wifi most of the time, so data speed isnt important to me, but, we MUST have good phone call quality in our house.
Is this an issue for anyone in chicago land, or, if we get a phone that is "wifi capable", and we have a fast,strong, wifi network in our house, does this become a non issue?
We had ATT, which was no problem in the house, and recently switched to Sprint, with the hopes of a stong "Spark Network" here; well, one of our phones in Spark compatible, and works fine, but the other 2 phones are HTC One's, not spark "compatible", and have poor phone call quality and reception in the house. We are waiting on an AirRave front Sprint, but, if that doesnt work, we're ready to go to T-Mobile..
Sorry for this weird question here, but, I trust my buds on XDA to give a real report on stuff like this, NOT the people from T-Mobile
Thanks! :good:
Click to expand...
Click to collapse
you will get the both of both worlds, i work for tmobile and also a tmobile customer. now I had sprint for7 years and switched to tmobile afterwards. it depends on which area your interested in. If you want me to give you the full details pm me a message and ill explain everything. where do you live by?
Just picked up a new G3 and new service provider in Verizon. Is it common to be stuck on 3G majority of the time in a decent size city? It sometimes in a blue moon switches to 4GLTE, but won't stay long.
I am with tmobile currently as well as that is my main carrier, but needed good coverage in the bad areas of Pennsylvania. Have awesome coverage where I live with tmobile, however with Verizon not so much.
Is it common?
I guess I have 14 days to decide. Any feedback greatly appreciated,
JesseMT4G said:
Just picked up a new G3 and new service provider in Verizon. Is it common to be stuck on 3G majority of the time in a decent size city? It sometimes in a blue moon switches to 4GLTE, but won't stay long.
I am with tmobile currently as well as that is my main carrier, but needed good coverage in the bad areas of Pennsylvania. Have awesome coverage where I live with tmobile, however with Verizon not so much.
Is it common?
I guess I have 14 days to decide. Any feedback greatly appreciated,
Click to expand...
Click to collapse
take it back... verizon locks everything down tmo allows you to be free .
sorry i didn't actually help you in regards to your question.
The only time I see myself switch to 3g is where I have crappy service at my parent's place. Otherwise I don't have that issue..
However I'm also not in Pennsylvania so someone else may need to comment on that bit.
Perhaps they're doing tower upgrades over there?
The G3 gets really good reception, on par or better than the Motorola phones which are known to have excellent reception. I'd give it a day or so to settle along with a few restarts to see if you can grab an updated PRL. Outside of that Verizon may not be great in your area. I have to go outside to get a decent 4G signal, inside it's 3G most of the time.
That's the thing, I still have my T-Mobile phone. I actually live in Ohio, however work in PA and a little of West Virginia where I get no signal and can only make emergency calls. When in Ohio, where I live I get amazing 4G signal on lte. 40 down and 10 up to where on Verizon where I live I get 7 down and barely 1 up. It's crazy... Then again I am on 3G most of the time.
So wifi it goes....
Also is it normal to be on wifi and next to it the 4G/3G signal shows. I only have a gig of data is why I ask. Don't want unwanted charges on my bill.
T-Mobile g Flex unfortunately will still be my main phone. Unlimited everything.
JesseMT4G said:
Also is it normal to be on wifi and next to it the 4G/3G signal shows. I only have a gig of data is why I ask. Don't want unwanted charges on my bill.
T-Mobile g Flex unfortunately will still be my main phone. Unlimited everything.
Click to expand...
Click to collapse
Yep that's normal, nothing to worry about there
Ok, thanks. Just worried as T-Mobile phone goes straight to wifi symbol only.
You could try switching airplane mode on and then back off
Sent from my VS985 4G using Tapatalk
kwkw480 said:
take it back... verizon locks everything down tmo allows you to be free .
sorry i didn't actually help you in regards to your question.
Click to expand...
Click to collapse
Explain this a little more.
Go to network and Switch to LTE from global. I had the same problem and that fixed it
leemsami said:
Go to network and Switch to LTE from global. I had the same problem and that fixed it
Click to expand...
Click to collapse
I did this and at 1st it gave me full bars. I did a reset for some reason and when it came back it's back to 1 bar. Weird....So does this mean I'll stay on 4G and won't pan back to 3G, if so might need to be on global in order to get signal in bad areas.
Thanks though, see what happens.
Things to try:
Power off take out the sim, power back on without sim, power off and put sim back in.
Call Verizon and have then send an update to your sim card.
Factory reset your device
Get a new sim card
toy028 said:
Things to try:
Power off take out the sim, power back on without sim, power off and put sim back in.
Call Verizon and have then send an update to your sim card.
Factory reset your device
Get a new sim card
Click to expand...
Click to collapse
It's a new phone and I would have to already take put the SIM. I mean I will as I dont get why I am constantly on 3G. Thought Verizon was good at penetrating buildings for 4G.
Not to mention even when I am on 4G it's no where near the speeds my tmobile phone gets.
Might have to chalk it up to so many people on big red....I guess as long as I get signal in the boonies I'll be okay. Just a little disappointed.
Thanks for the help.
I had this same issue and switching it from Global to CDMA/LTE fixed it for me. I've read that it shouldn't matter if it's on Global.... But I clearly saw the difference.
This G3 gets the same or better reception that my S4 does. I'm happy with it
- Sent From My G3
You should be on 4G, if it is available in your area. Signal strength is the main reason it'll drop to 3G, but that's only when your 4G signal drops above -100 dBm. Somewhere around the -115 is where mine decides it's better to switch to 3G. I even get some 1X's here at my desk, but I've got a crappy signal at my desk. If you're on 3G most of the time, then there's a problem. As stated earlier, take the following steps:
FDR (Factory Data Reset.) You'll lose everything, so back it up.
Go into the VZW store and tell them you want another SIM card. (Try not to handle it with your fingers and tell them not to handle it with theirs either.)
Replacement phone is the only other alternative.
If none of the above works, then you probably do need to switch back to T-Mobile. Just remember, you only have 14 days to figure this out!
Have you looked at a coverage map? Verizon does have excellent coverage but all carriers have holes
Sent from my VS985 4G using XDA Premium 4 mobile app
Looks like Verizon has spotty service in the area you described. Vzw May not be the best choice for you in that area. Especially if you travel.
Sent from my VS985 4G using XDA Premium 4 mobile app
leyvatron said:
Explain this a little more.
Click to expand...
Click to collapse
T-Mobile's version comes factory unlocked. It already has the TWRP recovery.
OTOH, T-Mobile's version is SIM locked and Verizon's isn't, so Verizon's version is more free if you ever need to travel internationally.
scy1192 said:
T-Mobile's version comes factory unlocked. It already has the TWRP recovery.
OTOH, T-Mobile's version is SIM locked and Verizon's isn't, so Verizon's version is more free if you ever need to travel internationally.
Click to expand...
Click to collapse
I got faith in the devs as far at unlocking this phone for a custom recovery!
- Sent From My G3
Have you noticed your G6SE is dropping calls and has overall poor reception?
I've had mine for four days now and have dropped many calls and lost signal where my previous phone managed to easily retain the network and never dropped calls.
Also I noticed when connected to my car's bluetooth, the signal display never shows full strength where again my previous phone always did. The GS6E only ever shows 80%
20150424_222933-1 by markcaigerwatson, on Flickr
when looking at my signal history in gsam, it also never goes above 80% which ties up with what my car's display.
Screenshot_2015-04-24-22-15-33.png by markcaigerwatson, on Flickr
Now i've made a comparison between my M8 and the GS6E and this clearly shows the GS6E is less sensitive to cell reception and this equates to the dropped calls.
The M8 can achieve -69 dBm at one one one point
Screenshot_2015-04-24-22-52-42 by markcaigerwatson, on Flickr
and the GS6E a lower -81dBm
Screenshot_2015-04-24-22-56-54 by markcaigerwatson, on Flickr
Ok, so the GS6E is not as good as others at cell reception. Is this a hardware limitation? or could new radios help this?
What is your experience of this?
There are various reports cropping up now about this
http://www.theregister.co.uk/2015/04/08/samsung_galaxy_s6/
https://community.sprint.com/baw/thread/204525
http://forums.androidcentral.com/samsung-galaxy-s6/516324-poor-sprint-lte-reception.html
mwatson said:
Have you noticed your G6SE is dropping calls and has overall poor reception?
I've had mine for four days now and have dropped many calls and lost signal where my previous phone managed to easily retain the network and never dropped calls.
Also I noticed when connected to my car's bluetooth, the signal display never shows full strength where again my previous phone always did. The GS6E only ever shows 80%
20150424_222933-1 by markcaigerwatson, on Flickr
when looking at my signal history in gsam, it also never goes above 80% which ties up with what my car's display.
Screenshot_2015-04-24-22-15-33.png by markcaigerwatson, on Flickr
Now i've made a comparison between my M8 and the GS6E and this clearly shows the GS6E is less sensitive to cell reception and this equates to the dropped calls.
The M8 can achieve -69 dBm at one one one point
Screenshot_2015-04-24-22-52-42 by markcaigerwatson, on Flickr
and the GS6E a lower -81dBm
Screenshot_2015-04-24-22-56-54 by markcaigerwatson, on Flickr
Ok, so the GS6E is not as good as others at cell reception. Is this a hardware limitation? or could new radios help this?
What is your experience of this?
There are various reports cropping up now about this
http://www.theregister.co.uk/2015/04/08/samsung_galaxy_s6/
https://community.sprint.com/baw/thread/204525
http://forums.androidcentral.com/samsung-galaxy-s6/516324-poor-sprint-lte-reception.html
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Veedubs unite!
What country and carrier are you on?
I'm in the US and on sprint and drop calls like crazy with my gs6e. Never had this issue with 10 years on sprint. I've noticed that I seem to drop calls more frequently while travelling on 9 at high rates of speed. It seems to be a tower handoff issue. I don't have the issue whilenjoying stationary.
I'm on tmo (US) and no issues. Honestly I've not read a lot of complaints about cell reception or at least no more than usual on any device. Regardless of that why I chimed in was really to say that my first phone was defective. The issues I had (horrid batt despite trying every fix mentioned here and all across the internet, fingerprint scanner was about 50%, again tried every possible fix I was able to scour up. New device and the fingerprint scanner immedietly worked perfectly and my battery life was fixed without me doing a thing. Keep in mind that by fixed battery I mean I get about 4 hours screen up time which isn't good but about what I would expect for a small battery in a bloated device.
Long story short, consider exchanging it. The lack of reports that speak of bad cell reception imply you may have a lemon to me.
Did you click on any of the links I posted in my original post? There are more too, but i thought that was enough.
5harkology said:
Veedubs unite!
What country and carrier are you on?
I'm in the US and on sprint and drop calls like crazy with my gs6e. Never had this issue with 10 years on sprint. I've noticed that I seem to drop calls more frequently while travelling on 9 at high rates of speed. It seems to be a tower handoff issue. I don't have the issue whilenjoying stationary.
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Yeah love the VeeDub!
I'm in the Uk on the 3 network...
Here is my wife's 2013 Moto G next to my 2015 GS6E. She is also on 3. As you can see the Moto G performs much better than the GS6E. Moto G on the right obvs. It was also £500 cheaper!
DSC_0647 by markcaigerwatson, on Flickr
Definitely some poor signal reception on Galaxy S6 Edge. Mine has poor signal reception as well. Bought mine unlocked in Hong Kong model 9250.
If I tell one of the people in HK about this they will give me the same old lame answer that no one has complained about thus issue yet.:silly:
Poor reception on China Unicom in China, poor reception on CHT in Taiwan and poor reception on CSL in Hong Kong. Last but not least is Wifi reception is literally horrible unless you sit or stand right next to Wifi router!
Yep I'm having the same issue with my S6 Edge to. At first I thought it was my network (Three UK) but after doing some research, I'm reading the issue is more widespread, internationally 2. Calls keep dropping when I'm on a call and I'm getting a bad reception in places where my S5 didn't. Really not happy about this. I hope this issue can be fixed with an update.
Experiencing the same issue. I put my S6 edge, old S4 and iPhone 4 + 5s side by side and they all have max signal while my Edge had just 1 bar.
I've been researching and somehow got to the Sprint forums where they were also reporting the same problems. I saw there that you could try switching to CDMA only. Tried it and while it did improve the signal, it prevented me from using LTE which I'm not really willing to compromise.
mwatson said:
Yeah love the VeeDub!
Here is my wife's 2013 Moto G next to my 2015 GS6E. She is also on 3. As you can see the Moto G performs much better than the GS6E. Moto G on the right obvs. It was also £500 cheaper!
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Got the same problem here in Oz. btw what app is that showing the signal strength?
-ivar
Samsung really needs to get this fixed ASAP as this could ruin the Samsung Galaxy Brand.
ivaho said:
Got the same problem here in Oz. btw what app is that showing the signal strength?
-ivar
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it is called Network Signal Info.. Free from Google Play.
This is in México City full LTE with my Note 4 , but the EDGE has This really poor reception.
The Phone is faulty or is the same case as others report on signal issues?
Same here for me on EE in the UK, switch to 2g/3g and signal is fine, set it back to 2g/3g/4g and 1 bar
Not sure what the problem is with this Galaxy S6 Edge but the 4G LTE reception is poor and download speeds are slow.
Same for me. I m in France near strasbourg with operator orange. It works fine with iphone but not with my galaxy s6 edge! !! With the same sim card of course!
Sent from my SM-G925F using XDA Free mobile app
I have not been able to connect to LTE since I got the edge a month ago. I'm currently on OE3 if this helps. Could this be a hardware issue?
I have received a few updates on my Galaxy S6 Edge but until now the wifi reception along with 3G and 4G reception suck. Even when reception is great or average the download speeds suck and are about half of what they are on my iPhone 6. Was expecting better results out of this phone but I guess not. My guess is that they either intentionally turned down the power provided for cell reception and wifi reception for longer battery life or their antennas on this smartphone really suck. Definitely a problem that Samsung needs to look into.
Mine is also struggling with connecting to stuff. 4g is spotty, calls drop and break up, wifi is shockingly bad, even in the next room to the router. 1 bar or no service on EE UK in a good signal area.
Going to call Samsung tomorrow and if they have no solution, it is definitely going back.
I am going to get rid of this Galaxy S6 Edge when the new Motorola comes out. The reception for both wifi and cell signal are beyond horrible on this phone. Battery life is quite poor as well. Try making a call using speakerphone if you have to talk while driving and see how many people tell you that you sound horrible. Samsung should learn a thing or two from Motorola,Apple and Blackberry when making phones for phone calls.
Samsung dropped the ball with this phone in two areas: Battery and Reception.
I am moving to a new phone as soon as I can sell this.
I received my new XA Ultra from Amazon yesterday. Popped in my SIM and started setting it up. It had two software updates out of the box, so I applied them, then started installing apps. I noticed that my cell connectivity would completely drop (no bars), then come back. When I checked in the Access Point settings, the option to discover carriers would appear, then disappear.
I assumed it was some kind of software corruption, so I factory reset, but it continued doing it. I also tried pulling the sim out and putting it back in several times. I can only assume that I somehow got a defective unit or that one of the software updates applied the radio incorrectly. I processed a return with Amazon and have a replacement coming later this week.
I hope Amazon doesn't turn around and resell it through warehouse deals. I have received a few devices from them that they clearly didn't test and I was very explicit in my comments for the return. I'm just hoping that my replacement doesn't exhibit the same issues because I'm not sure what else it could be. It's not my SIM. All of my other phones stay connected to AT&T just fine in the same spot.
greyhulk said:
I received my new XA Ultra from Amazon yesterday. Popped in my SIM and started setting it up. It had two software updates out of the box, so I applied them, then started installing apps. I noticed that my cell connectivity would completely drop (no bars), then come back. When I checked in the Access Point settings, the option to discover carriers would appear, then disappear.
I assumed it was some kind of software corruption, so I factory reset, but it continued doing it. I also tried pulling the sim out and putting it back in several times. I can only assume that I somehow got a defective unit or that one of the software updates applied the radio incorrectly. I processed a return with Amazon and have a replacement coming later this week.
I hope Amazon doesn't turn around and resell it through warehouse deals. I have received a few devices from them that they clearly didn't test and I was very explicit in my comments for the return. I'm just hoping that my replacement doesn't exhibit the same issues because I'm not sure what else it could be. It's not my SIM. All of my other phones stay connected to AT&T just fine in the same spot.
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Did you check before purchasing that it would connect to I'm guessing by AT&T US network's I know yours are different to ours in the UK. I've not had any problems with my normal xa but I'm in the UK
Sent from my Xperia XA using XDA Labs
aidy.lucas said:
Did you check before purchasing that it would connect to I'm guessing by AT&T US network's I know yours are different to ours in the UK. I've not had any problems with my normal xa but I'm in the UK
Sent from my Xperia XA using XDA Labs
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It's definitely fully compatible. It even downloads the correct APNs, but then they just disappear and the signal drops completely. I get full LTE speeds when it's working and nothing when it's not. I also tested a T-Mobile SIM and, while it holds onto the signal longer, it does the same thing (drops completely).
I plugged the phone into a computer and did a complete software restore, which didn't fix the issue. At this point, I'm sure it's either hardware or a really bad ROM update. I'm hoping it's hardware, because if not, that means that the replacement will have the same issue after applying the software updates to it.
This is my second Sony xa ultra with the same issue here's what happened
Purchases from best buy didn't setup until I got home had 2 update applied them signal drop and reset constantly I figured it was because I have bad reception in my area but the more I looked at the phone I noticed the build quality on the metal bumper wasn't sealed in some areas so I grabbed the packaging and headed back to Best Buy keeping note of the signal issues as I drove there (disconnected from WiFi of course) I noticed the signal did not drop connection at all on the way to Best Buy return the phone and explain to him the issues that I had at home with the signal and also wasn't happy with the build quality defect so I returned it and exchange for another one immediately popped the Sim in it downloaded my APN and I had LTE drove home no drop issues connected to wifi installed the two updates then I drop issue return
630travon said:
This is my second Sony xa ultra with the same issue here's what happened
Purchases from best buy didn't setup until I got home had 2 update applied them signal drop and reset constantly I figured it was because I have bad reception in my area but the more I looked at the phone I noticed the build quality on the metal bumper wasn't sealed in some areas so I grabbed the packaging and headed back to Best Buy keeping note of the signal issues as I drove there (disconnected from WiFi of course) I noticed the signal did not drop connection at all on the way to Best Buy return the phone and explain to him the issues that I had at home with the signal and also wasn't happy with the build quality defect so I returned it and exchange for another one immediately popped the Sim in it downloaded my APN and I had LTE drove home no drop issues connected to wifi installed the two updates then I drop issue return
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The replacement model I received from Amazon did it as well. Right out of the box, before updates, it was dropping the signal. Are you on AT&T?
I watched it really closely. I think I know what's happening. It's not falling back to HSPA. When the LTE is too weak, it simply drops completely until it can reconnect to LTE. If you set it to HSPA only in the mobile networks menu, you will never lose your signal. I tested it with both T-Mobile and AT&T with the same results.
This is a pretty major defect.
You might be on to something, yes I'm also on AT&T.. but I can't find HSPA in mobile network should it be GSM only or LTE (preferred)
630travon said:
You might be on to something, yes I'm also on AT&T.. but I can't find HSPA in mobile network should it be GSM only or LTE (preferred)
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It should be something like "GSM/WCDMA Auto" or "WCDMA only". Basically anything without LTE (except CDMA).
I'm honestly just glad to finally have someone else confirm. The chances of having two defective units in a row are extremely slim. Really liked the device otherwise, too, especially for the price.
I tested it for hours. I never got a disconnect on HSPA when I had that set. I just wasn't willing to live with that restriction.
Me as well!! phone is perfect for the price I paid out of pocket I had a BB gift card. I've been shopping for the right phone for a month now I've had about 5 phone from 700 to 200 bucks the expensive ones we're worth the price and the cheaper ones didn't feed my power craving I'm pretty happy with this one for the moment, thanks for the tip
This may be an AT&T SIM related issue.
I have T-Mobile and with my T-Mobile SIM I have no problems. I tried my friend's AT&T SIM, downloaded the APN, rebooted, and sure enough signal drops just like you're experiencing.
I'm having the same exact issue as previous posts with my Ultra. I purchased the unit from best buy the day it came out and using it on AT&T. I love the phone but the issue with completely losing connectivity is a bit annoying. Called customer service and they gave me the same website to fix software issues. Just curious as to why I'll be in same location without movement and then all of a sudden lose my signal.
I have the same problem using cricket wireless which is using att's network, lte signal comes and goes, this is becoming really annoying, is there a fix for this already, or should i return the phone
So I just got off the phone with Sony and they said I would have to send in the phone for repair leaving me with no phone. I've had issues before with phones and the companies just send you a new unit with a box and return label to send back defective unit. The rep said maybe my provider would give me a loaner phone.... Smh Looks like it might be time to leave Sony. Maybe I'll have better luck with the Lenovo Phab Pro 2 coming out next month.
Same issue here, right out of the box today.... Using AT&T reseller and I would have to agree that it is an issue as was mentioned earlier where the phone is somehow not able to fall back on to HSPA on a weak LTE connection so it just completely disconnects. Strange thing is where I am using it (at my desk in my office) I never had an issue of LTE dropping off with other brands of phones. As soon as I left the cell area and started using it at home or at another location further away I had no dropped LTE signals. I think Sony support will be useless unless we can somehow get past the standard support desk. They told me they have no higher support I can be directed to, that I would either just do a software repair (which I assumed correctly would not work) or send it in to service. Not sure what I am going to do at this point, cannot have my phone jumping out of service every 2 minutes during the work day. Any other suggestions would be appreciated.
EDIT: upon further review (using LTE discovery App) it appears that "some" At&t sites are having issues staying connected with LTE band 17 on this phone. I drove up to one of the sites the phone has issues with. It had a solid,strong signal within 1 block of the tower and band 17 still disconnected the radio completely. As soon as it reset and moved to band 4 it stayed on without disconnecting until I moved away from the site far enough for band 17 to kick back in. At that point it continued to disconnect every 1 -2 minutes until I moved the phone mode into HSPA preferred. I don't know what to say about this, band 17 works great on 2 towers within 10 miles of here, but some others and this tower causes the phone to go into a fit. Clearly the phone has LTE issues as any other ATT LTE phone on band 17 I have used in this area has always worked just fine. Anybody have an opinion on this???
I have what I think is the issue, now if we have any way to get this information to anyone who can actually do something about it. I have 2 sites by my home that the phone works flawlessly on LTE... no dropped LTE signal whatsoever. Here is the difference... they are band 17 ONLY sites where the sites my phone is unable to hold a LTE signal when the At&T site is broadcasting both band 4 and 17. That would explain why the rest of the sites around where I work do not maintain a signal either. We need to all contact Sony support and somehow get this information thru to them. The issue is the phone clearly being unable to handle a site broadcasting 4 and 17 which I think is a majority of them.
napali said:
I have what I think is the issue, now if we have any way to get this information to anyone who can actually do something about it. I have 2 sites by my home that the phone works flawlessly on LTE... no dropped LTE signal whatsoever. Here is the difference... they are band 17 ONLY sites where the sites my phone is unable to hold a LTE signal on are both band 4 and 17. That would explain why the rest of the sites around where I work do not maintain a signal either. We need to all contact Sony support and somehow get this information thru to them. The issue is the phone clearly being unable to handle a site broadcasting 4 and 17 which I think is a majority of them.
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It's still not falling back in HSPA like it should. If it has difficulty with an LTE connection, it should not drop connectivity completely.
Sent from my SAMSUNG-SM-N930A using Tapatalk
greyhulk said:
It's still not falling back in HSPA like it should. If it has difficulty with an LTE connection, it should not drop connectivity completely.
Agreed, but keep in mind that my XE ultra was 1 block from the tower with incredible LTE signal strength and it still completely shut the radio down and restarted. This is not for lack of signal but a complete inability for it to handle a band 17,4 tower. Although it would be great if it just moved into HSPA, that would mean your phone would be in HSPA 80% of the time, even when the LTE signal was completely adequate for the area. This clearly is a defect that makes the phone basically unusable (as it continually shuts the radio on and off) until Sony can figure this out. My concern... there is no way to talk to anyone at Sony that can do anything about this until they get enough support complaints directly related to this issue, this could take months not including the time they need to program an update and fix. Very frustrating.
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Frustrated with this as well, hopefully sony fixes this problem more sooner than later
Received an update yesterday and I can't confirm 100% but it appears I haven't had as bad connection (popping in and out). I'm in Houston btw.
I got the update and so far phone has been working fine
The latest updates from sony fixed this issue.. so happy and enjoying it now