IMEI EMPTY after root and install Oxygene 2.1.3 - OnePlus X Q&A, Help & Troubleshooting

hello and merry christmas
i have i really big problem with my oneplus x WHEN I TRY TO PUT MYS SIM CARD THE PHONE DON'T RECONOZIED IT (the sim work perfectly on other devices) solt1 and slot2 same problem
AND WHEN I TRY TO SEE INFORMATION ABOUT MY IEMI NUMBER IT EMPTY (look to the screenshot)
i have do i hard rest to phone and that dont solve the problem.
i have installed
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CM12 all go good but the phone stil not reconzied my sim card imei empty
after searching in some forums maybe lost my EFS (no backup done)
any one can help me solve the problem

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I'm not sure if somebody already fund how to restore IMEI on the opx.
Try to go back on H2OS maybe your imei will be back.
Also you could try to find some imei restoring solutions from OPO, maybe you will find something useful but be careful.
And if you can't fix it by following any of these ideas you will need to wait for somebody to find out a way to restore IMEI on our OPX.
I'm sorry for your situation. Keep calm and wait for a fix
EDIT: Also you could try opening a ticket at OnePlus tech support, maybe they will offer you a solution to fix it (like RMA).

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thanks for your replay
for the hydrogen yes i installed but stil same problem
about one plus supoort they need a order number the phone i buy it from gearbest
they wont assist me
please more help

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wat did u do before having thois problm???...did u clear system etc from recovery?? or flashed something??..
share it so dat others wont face the same prob

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Hello i cant tel u exactely when i got The problemas it a new iPhone i never used befote a sin card (i think it impossibe he come witout imei)
I tel u exactley wat i do
Phone come with oxygen 2.1.2
I flash 2.1.3 and rooted vía Twrp no problemas during flashing The rom
But when i restart The phone it was very laggy then i decide todo downgrade todo 2.1.2 again and when i try todo put The sin card it not reconozied AMD no imei

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no :crying:

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Sad..I did faced this imei problem in past with Samsung ace plus..ididnt had efs backup during that time..
If u had taken nandroid backup with checkmark on efs den simply restoring backup would save you..

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trendchanger said:
Sad..I did faced this imei problem in past with Samsung ace plus..ididnt had efs backup during that time..
If u had taken nandroid backup with checkmark on efs den simply restoring backup would save you..
Click to expand...
Click to collapse
i have a backup but without the efs folder any suggestion how to solve the problem

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If you don't have efs backup then nothing can be done.

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You can only hope to clear everything ( system, data, cache, dalvik ) and flash the full oxygenos 2.1.3-X zip.
Link: https://www.androidfilehost.com/?fid=24269982087013219

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ExtremeNuker said:
You can only hope to clear everything ( system, data, cache, dalvik ) and flash the full oxygenos 2.1.3-X zip.
Link: https://www.androidfilehost.com/?fid=24269982087013219
Click to expand...
Click to collapse
did it before clear all and install 2.1.3x all goes perfectley except no Sim card no imei

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bouchtamm said:
did it before clear all and install 2.1.3x all goes perfectley except no Sim card no imei
Click to expand...
Click to collapse
Another try don't cost anything

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ExtremeNuker said:
Another try don't cost anything
Click to expand...
Click to collapse
ok i wil try andtel u

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It won't work..try any guide for one plus one or one plus two..also try using any application that writes imei on to phone..Google it

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bouchtamm said:
did it before clear all and install 2.1.3x all goes perfectley except no Sim card no imei
Click to expand...
Click to collapse
google is your best friend here buddy. search in oneplus forums. You may get some lead. I have fixed this issue on my samsung note 2, but don't know if that will be useful here. Advice for future, always have a backup of efs.

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i tries efsbackup ttol for one plus two..it simply didnt worked..file to be back up was not found on my device...twrp has efs backup option but never tried if it works

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Install h2os and try the remote support within the support application . good luck

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charris said:
Install h2os and try the remote support within the support application . good luck
Click to expand...
Click to collapse
this app come into hydrogen or i shoud install it ?

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bouchtamm said:
this app come into hydrogen or i shoud install it ?
Click to expand...
Click to collapse
It comes in it, you will have to update it and it should open. It's worth a try..

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nothing same problem i have done all but stil no imei on the phone any one please can help me